Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Community Assistance

Community Assistance Community questions, comments, and suggestions. Problems posting? Email me.

Very Angry


Community Assistance

Community questions, comments, and suggestions. Problems posting? Email me.
Reply
 
Thread Tools Search this Thread
  #1  
Old 02-08-2012, 04:06 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default Very Angry

So a client owes me money for 'lawn maintenance'.

He owes money for work done in September and October, 2011.

I believed that he'd be good for it, has been a client for awhile. Then after shoveling his walkway a few times, I said to myself, "No. Not anymore".

I reminded him several times the amount he owes, and he's always been "busy".

Of all days, he makes a phone call. It's February, and winter had started a long time ago. Makes you think...

If he was 'normal' he would think like this;

My guy isn't shoveling my property.
1. Do I owe him money?
2. Do I owe him money?
3 Do I owe him money?
but no, he thinks like this;
1. Did he forget about me?
2. What awful service, very unreliable.
3. Isn't him knowing that I have the money enough?

Anyway, I gave up on this client. Didn't even bother to answer the phone. I just listened to his message;

"I guess you give up on all of your clients. You do know my father is dying...".


Then the classic;

"I have a check for you"

^ you know, the line he's told me exactly 5 times already...


-

Wow. Doesn't that just get under your skin?

-

It gets better.... This client is one of those kind you just can't avoid. We live so close to each other things are going to get extremely awkward. I hate this, I hate it with a passion. WHY do clients do this? WHY do they cause me these problems? Friggen heck, I just don't get it....

Last edited by CHEESE2009; 02-08-2012 at 04:09 PM.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 02-08-2012, 05:42 PM
willshome willshome is offline
new member
 
Join Date: Jan 2012
Location: Mass
Posts: 865
Rep Power: 0
willshome is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
you are to nice, two months of mowing with no pay, no way. I would not feel bad dropping him. Do you think he would go to work that long not getting paid?

I had someone signing up for plowing this year that got mad because my contract has a payment do in ten days or pay 15% fee every 30 days. I told her " I have to plow on time so I need you to pay on time, fare right?" She said yes and signed the contact
Reply With Quote
  #3  
Old 02-08-2012, 06:41 PM
Ducke's Avatar
Ducke Ducke is offline
new member
 
Join Date: Nov 2010
Location: The Duck Pond
Posts: 844
Rep Power: 0
Ducke is on a distinguished road
Default

Ya Scott
Your way to soft
Miss one payment with me and I don't mow till I have cash in hand.
No pay No credit
No Money No Mow.
Reply With Quote
  #4  
Old 02-08-2012, 07:35 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Well nearing the end of the season, I have had a few bumps on my end that ended up with me making poor decisions. You get so busy sometimes you ignore things and just 'get them done'.

My guy had left me, so I was swamped with work that I was constantly stressing over, I didn't even bother checking who owes what, I just wanted the season to end. I was more concerned about next/2012 season, and finishing the season with good quality while being a man short.

I wasn't going to bother him, I figured he'd most likely pay at the end of the month like usual, I never had a problem with him where I needed to ask for money in advance. I basically made an exception for him.

Once September ended, I decided he needs to pay up. His reaction, "Not a problem, I will have a check ready for you the next time you show up!". <**- trickery, yet he kept his word last time!

^ been there before, and he was trustworthy about having his payment ready in the past. I did the job before I bothered to ring the bell, because I really don't like to chit chat until my work is complete. The last thing I wanted was to have a conversation.

Regardless, we all have those original clients who we've grown to trust and forcing new policy on them just seems like a bad idea.

FACT;

Only 19% of my clients have remained trustworthy over the years. Meaning that the majority of my clients have slacked off with their payments, or have actually tried to rip me off in one way or another.

Imagine for years that a client has always paid on time, every time. Then suddenly one year they start to pay when they want... It's hard to scold them, but it goes to show you that you have no real choice, they are most likely trying to see what they can get away with. Then they kill you in your sleep...


That last part isn't true... yet.

Last edited by CHEESE2009; 02-08-2012 at 07:38 PM.
Reply With Quote
  #5  
Old 02-08-2012, 08:01 PM
willshome willshome is offline
new member
 
Join Date: Jan 2012
Location: Mass
Posts: 865
Rep Power: 0
willshome is on a distinguished road
Default

What about sending out a letter thanking your customers for last year and work in what they can do to keep cost down for both of you AKA pay your bill
Reply With Quote
  #6  
Old 02-08-2012, 08:48 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by willshome View Post
What about sending out a letter thanking your customers for last year and work in what they can do to keep cost down for both of you AKA pay your bill
Nah, this season coming up they will have to sign a contract and send it back to me with 3 post-dated checks for the entire season.

Problem solved. LOL

Catch an all new season premiere of, "P.I.T.A: Lawn Service", the stakes are higher, the clients are cheaper, and as usual, nobody knows what's going on!
Reply With Quote
  #7  
Old 02-08-2012, 09:01 PM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

I thought you had an alter ego that now handled customer issues and complaints ? Use him and get paid !
I cant figure out how to ask about "My guy had left me " and "I have had a few bumps on my end " .I will just leave it like that .
Keep Smiling Cheese !
Reply With Quote
  #8  
Old 02-08-2012, 09:59 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

LOL!!!

I don't care about the owed money anymore. It's nothing major, it's actually just nice to be able to be the one person in my area to offer this specific service, and for him to be miserable without it... AHAHAHAAHA!

Feels good.

Now when spring comes along, I'll most likely raise my price for him, by a lot. He will say, "it's unreasonable". I will say, "I like cats, water is wet"... it'll totally throw him off guard, and then he will see how it feels to be completely confused and helpless.

Then I will slowly walk back to my truck, facing him while making farm animal sound effects.

....
Reply With Quote
  #9  
Old 02-09-2012, 02:43 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 11
picframer will become famous soon enough
Default

It does amaze me the issues posted on here over collection, it seems some customers do not value the service which is beyond me, when I buy gas, beer, groceries etc. they don't seem to wait for payment, I have always run my business(s) the same way, I have to eat and I have bills to pay.

I always make it clear from the start how payment is going to work and it's always in writing or email before we even start.

Maybe sometimes we are so hungry for new business we break the basic business rules, you will go under with receivables.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #10  
Old 02-09-2012, 02:09 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 38,010
Rep Power: 10
Steve has disabled reputation
Default

Quote:
Maybe sometimes we are so hungry for new business we break the basic business rules, you will go under with receivables.
Andy that is a real good point and I think it happens quite a bit. I also wonder if part of the problem is that customers are just accustomed to this kind of billing in this industry.

Maybe it is a mixture of both?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
so ANGRY! CHEESE2009 Trials & Tribulations - The drama of running a business and of life. 6 11-17-2011 10:54 AM
Feeling Extremely Angry CHEESE2009 Trials & Tribulations - The drama of running a business and of life. 10 07-08-2009 04:08 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
How much to charge for...
jymie
03-31-2013 05:59 PM
Yesterday 08:02 PM
by Steve
25 6,013
Now Hiring Just South of...
Chilehead
Yesterday 11:38 AM
Yesterday 11:38 AM
by Chilehead
0 17
Hi from Long Island NY
Lori22
07-18-2016 02:01 PM
07-26-2016 11:22 PM
by Chilehead
11 244
Hi everyone!
greenwavemedia
07-25-2016 03:22 PM
07-26-2016 11:21 AM
by Lawnline
2 53
Hi! I'm Tony from Tampa
Lawnline
07-12-2016 06:47 PM
07-26-2016 11:12 AM
by Lawnline
6 657
Needing a website built
burtle
06-17-2015 09:02 AM
07-26-2016 10:30 AM
by Lawnline
16 18,693
Z246 Deck change question
JohnsLawnCare
07-25-2016 01:47 PM
07-25-2016 06:38 PM
by Steve
1 44
DIY Sprayer
acrajchel
07-25-2016 09:13 AM
07-25-2016 06:36 PM
by Steve
1 44
Hello Everyone
JohnsLawnCare
06-22-2016 11:14 AM
07-25-2016 06:20 PM
by Steve
15 573
New Site Hows it look
Infinitelawn
03-16-2015 10:32 AM
07-25-2016 03:06 PM
by greenwavemedia
5 10,510
Looking for new host
Just for Cuts
11-26-2015 06:58 AM
07-25-2016 02:49 PM
by greenwavemedia
9 1,490
New Business Owner
danesdanglas87
07-20-2016 12:31 PM
07-21-2016 05:04 PM
by Steve
2 117
Question about...
Bradcook21
07-18-2016 05:22 PM
07-19-2016 04:38 PM
by Steve
2 140
Hello from Watertown New...
lawnmanrick81
07-19-2016 03:57 PM
07-19-2016 04:11 PM
by Steve
1 83
Gutter Cleaning Tool
DanielThomas
07-18-2016 08:23 AM
07-18-2016 04:36 PM
by Steve
1 114
Starting on a lawn care...
Coco3465
07-16-2016 11:26 AM
07-17-2016 09:20 AM
by Steve
1 142
Aspiring Company Owner
TJ136
07-12-2016 05:12 AM
07-15-2016 02:52 PM
by SC93
6 241
Hi Everyone
JavelinaLawn
07-10-2016 07:29 PM
07-13-2016 02:01 PM
by Chilehead
5 777
Review of our lawn care...
Lawnline
07-12-2016 06:40 PM
07-12-2016 06:40 PM
by Lawnline
0 410
Custom Canopies
JohnsLawnCare
07-12-2016 08:38 AM
07-12-2016 04:14 PM
by Steve
1 285
Spot checked by...
Just for Cuts
06-28-2016 02:34 PM
07-11-2016 03:53 PM
by Steve
4 304
John Deere JS40 issues
Mr. Mow
07-06-2016 01:28 PM
07-11-2016 03:52 PM
by Steve
3 228
Start My Own Business?
mowandblow1980
01-12-2016 07:43 PM
07-11-2016 11:18 AM
by DanielThomas
15 1,785
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
07-11-2016 09:11 AM
by Chilehead
9 3,315
Firefighter gone Lawn...
Firehouselawn@hotmail.com
03-10-2016 04:50 PM
07-07-2016 05:07 PM
by Steve
11 10,564
I need some business...
Firehouselawn@hotmail.com
07-06-2016 05:42 AM
07-07-2016 05:00 PM
by Steve
4 273
Business Overload
Chilehead
05-06-2016 09:27 PM
07-07-2016 04:53 PM
by Steve
24 1,288
Chemical Applications
acrajchel
06-24-2016 06:44 PM
07-05-2016 12:38 PM
by Chilehead
6 390
Is it too late?
Cpadgett
05-28-2016 09:10 AM
07-05-2016 11:54 AM
by Steve
14 895
3 Applications or 5...
stansg1fresh
02-18-2013 12:02 PM
07-04-2016 09:19 AM
by LawnPerfection
9 1,716
Best Push Mower You Have...
markty
05-14-2016 03:46 PM
07-02-2016 03:41 AM
by markty
27 1,961
Great Arborist Ladder
SGL1
06-04-2016 09:56 AM
06-28-2016 08:04 PM
by mowandblow1980
11 709
Newbie
Jhoell
06-25-2016 03:28 AM
06-28-2016 02:11 PM
by Chilehead
2 283
Say Hello !!!
Steve
03-19-2007 11:18 AM
06-28-2016 11:02 AM
by Brownieboy
1,253 440,437
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 10:46 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 10:46 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy