Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Victory!


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 01-31-2012, 09:35 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default Victory!

So. The problem with the guy who kept calling me daily for 'salting' is finally solved.

I went out at 5AM this morning to drop off an invoice (to avoid seeing him of course).

I charged him $75, $86.23 with tax, and we do not supply the salt.
For the rest of the winter season.

I got a message saying, "the price is reasonable".

Now if you all join me...



Actually, I'm going to bed. I have to be up later in the evening to go to work, lol. Stupid snow...
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 01-31-2012, 09:47 AM
nickeckes nickeckes is offline
Member
 
Join Date: Apr 2011
Posts: 60
Rep Power: 5
nickeckes is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
what was the problem in the first place?
Reply With Quote
  #3  
Old 01-31-2012, 09:57 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by nickeckes View Post
what was the problem in the first place?
For one, he's not 'my' client. He's a long lasting client with another company, and still is. So I am pretty annoyed at how I got involved with him, and why I'm putting up with the phone calls.

I am a subcontractor for this other company, and this client of theirs got my number requesting what I would consider additional work. The company he is with turned him down for salting, so they gave him my number believing that I would be interested. This made me angry.

Unfortunately, I was not interested considering I already have a lot on my plate, and I would going out of my way to salt one lousy property, and that really just didn't appeal to me.

So I previously did this client a favor one time, he seemed nice and I figured his place could use some salting. Next thing you know, he's calling me every day filling up my voice mail. Regardless if he needs salting, he's gotta at least call me once a day to confirm whether or not I will be doing it again and again and again and again.

I eventually ignored the phone calls, pretty much what it comes down to with any annoying client. - that's how I roll

He then decided to call the company he actually hired to see if they could get in touch with me, and this is what they said;

"He has money, and he will pay anything"

Reply With Quote
  #4  
Old 01-31-2012, 11:15 AM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,236
Rep Power: 7
stevef1201 is on a distinguished road
Default

"He has money, and he will pay anything"**call someone you dont like and tell them this, plus you have too much to now would they mind getting a new customer (Tongue in cheek and smile)
Reply With Quote
  #5  
Old 01-31-2012, 12:35 PM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

you blew it ! why didnt you charge him $500.00 or more ,you dont care about losing him ,and he either pays or finds somebody else,either way a win for you .
Reply With Quote
  #6  
Old 02-01-2012, 02:09 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,451
Rep Power: 10
Steve has disabled reputation
Default

Scott I am glad you are feeling better!

How did you initially set up things up with this customer? Did you give him a price before you did any work? Or what was the deal?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 02-01-2012, 08:06 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Scott I am glad you are feeling better!

How did you initially set up things up with this customer? Did you give him a price before you did any work? Or what was the deal?
I'm still puzzled with the situation. lol. I knew he wanted salting done, so I just snuck him the invoice and got a positive response via voicemail.

** apparently 'snuck' isn't a word? lol **
Reply With Quote
  #8  
Old 02-01-2012, 12:16 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,451
Rep Power: 10
Steve has disabled reputation
Default

What do you think you would have done if he spazzed out about the price?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #9  
Old 02-01-2012, 07:10 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
What do you think you would have done if he spazzed out about the price?
Well, if it was me from awhile ago. I probably would have lowered it...

Lately I've been thinking about 'myself' so this time I would have just told him 'too bad, that's the best I can do'.

It would obviously make things awkward, but the truth is I could go without this salting job, it really doesn't do anything but add time to my already exhausting route.

I'm sure there will be times in the future where I will have to tweak things for a client, just to keep them happy and on board. This is not one of them, I have to chance of gaining him as a lawn client, so I just don't see why I would bother going out of my way for him and lowering my price for salting.
Reply With Quote
  #10  
Old 02-02-2012, 01:53 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,451
Rep Power: 10
Steve has disabled reputation
Default

As you are experimenting more with charging higher prices, such as with this customer, does it change your view on dealing with customers in general?

Quote:
Well, if it was me from awhile ago. I probably would have lowered it...
Why do you feel in the past you would have lowered it but now you went the opposite way?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Victory! CHEESE2009 General Talk 1 07-03-2010 02:05 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Ready to learn and get...
Koley Lawn & Landscape
06-28-2015 05:16 AM
Today 04:13 AM
by Koley Lawn & Landscape
4 316
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
Yesterday 09:23 PM
by Chilehead
6 395
Country Life Lawn Care
darleneh
Yesterday 11:24 AM
Yesterday 07:37 PM
by darleneh
2 268
Dogs
Mr. Mow
Yesterday 02:37 PM
Yesterday 03:32 PM
by stallman419
2 268
Just about mid year, how...
GreenWorx
06-24-2015 07:05 PM
Yesterday 03:26 PM
by GreenWorx
4 379
I dont know what to do...
Bradcook21
06-21-2015 08:49 AM
Yesterday 02:30 PM
by Mr. Mow
11 592
Marketing ideas
xandrew245x
04-29-2014 06:35 AM
06-25-2015 07:11 PM
by GreenWorx
34 4,152
Never ending sod jobs
avetslawncare
06-05-2015 09:46 PM
06-25-2015 11:42 AM
by Steve
11 820
Weed and Feed Service...
mike94740
06-23-2015 05:50 PM
06-24-2015 09:56 PM
by avetslawncare
2 357
Trimming hedges / trees,...
Hard-Body lawn & garden
06-23-2015 07:08 PM
06-24-2015 09:59 AM
by Steve
1 362
Hi Everyone from Arkansas
KellyMarie
06-04-2015 04:16 PM
06-23-2015 01:34 PM
by KellyMarie
4 604
how to make customers...
Bradcook21
05-27-2015 05:04 PM
06-23-2015 06:36 AM
by GreenWorx
7 812
problems with a customer...
LawnCareMan280
06-16-2015 10:26 PM
06-22-2015 11:11 AM
by Steve
6 575
Please review this FREE...
markty
06-21-2015 07:42 AM
06-22-2015 11:00 AM
by Steve
1 379
A good commercial bid...
burtle
06-20-2015 09:09 PM
06-22-2015 10:56 AM
by Steve
1 426
What would you do with...
holymoly
06-20-2015 06:48 PM
06-22-2015 10:48 AM
by Steve
1 374
New Member just joined...
vgoleco@hotmail.com
06-19-2015 03:49 PM
06-22-2015 10:42 AM
by Steve
2 374
Credit Cards - What's in...
Shark1611
06-16-2015 03:04 PM
06-21-2015 07:24 PM
by Chilehead
4 474
Blade usage
Wolf4dk
06-16-2015 12:18 AM
06-21-2015 05:35 PM
by kslawn
4 500
Hello, I am new to the...
adamslawnservices
06-17-2015 08:06 PM
06-19-2015 10:28 AM
by Steve
3 420
Is it too late to do...
markty
06-16-2015 05:28 PM
06-19-2015 10:22 AM
by Steve
4 492
First commercial bid
SGL1
06-12-2015 08:57 PM
06-18-2015 05:04 PM
by SGL1
9 790
Needing a website built
burtle
06-17-2015 09:02 AM
06-18-2015 11:02 AM
by Steve
7 535
I have been rude and...
biglee
06-15-2015 10:11 PM
06-18-2015 10:46 AM
by Steve
10 650
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
06-17-2015 08:38 AM
by burtle
9 1,726
Customer keeps adding...
Mr. Mow
06-13-2015 06:22 AM
06-16-2015 10:23 AM
by Steve
11 666
Pass discounts onto...
burnell76
06-03-2015 06:33 PM
06-16-2015 10:02 AM
by burnell76
3 596
burned grass only where...
nhauto
06-15-2015 05:28 PM
06-16-2015 09:45 AM
by Steve
2 461
Half year mark review.
Steve
06-02-2015 11:24 AM
06-15-2015 01:04 PM
by Steve
18 1,134
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
06-15-2015 01:01 PM
by Steve
86 8,153
New Member
Bruce Fehr
06-05-2015 07:13 PM
06-15-2015 12:53 PM
by Steve
6 589
New to the business,...
CarefreeMowing
06-12-2015 02:36 PM
06-15-2015 12:50 PM
by Steve
1 468
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
06-13-2015 08:48 AM
by holymoly
45 10,458
New to the forum, new to...
CarefreeMowing
06-11-2015 12:35 PM
06-12-2015 10:44 AM
by Steve
2 399
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
06-11-2015 10:50 PM
by stallman419
8 898
Website Review
Outdoordesignsknox
06-08-2015 08:44 PM
06-11-2015 09:48 PM
by Just for Cuts
13 774
another newish job for me
holymoly
06-07-2015 08:34 AM
06-11-2015 10:05 AM
by Steve
8 632
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
06-10-2015 01:45 PM
by holymoly
15 1,506
Hello from the GREAT...
gbfarmsllc
06-09-2015 11:10 AM
06-10-2015 01:29 PM
by Sprinkler Buddy
2 475
Hey guys and gals, I'm...
Joeyhall
06-03-2015 03:54 PM
06-08-2015 02:15 PM
by chris2500hd
8 692
Mowing Bermuda...
Mr. Mow
06-02-2015 12:45 PM
06-08-2015 12:45 PM
by Steve
12 812
Hey Guys
PrattLandscaping
06-07-2015 06:37 PM
06-08-2015 12:23 PM
by Steve
2 484
Share your stolen...
SGL1
05-27-2015 09:05 PM
06-08-2015 11:54 AM
by Steve
25 1,311
Hello there My name is...
zwalk1839
06-04-2015 11:10 PM
06-08-2015 11:52 AM
by Steve
4 582
Laid off oil field...
Mr. Mow
05-30-2015 09:03 AM
06-08-2015 06:20 AM
by Mr. Mow
4 688
How do you find one time...
Greg'slawnandlandscape
06-02-2015 09:57 PM
06-05-2015 09:49 PM
by avetslawncare
4 625
Show us your stripes
Just for Cuts
05-21-2015 03:07 PM
06-04-2015 05:24 PM
by ExtremeLawncareServices
6 928
Replacement Parts -...
nicholas-KC
08-16-2014 08:40 AM
06-04-2015 11:45 AM
by Steve
9 2,381
Say Hello !!!
Steve
03-19-2007 11:18 AM
06-04-2015 11:42 AM
by Steve
1,225 397,012
Hi I'm Theo I'm new
Tbatten
06-03-2015 09:38 AM
06-03-2015 11:12 AM
by Steve
2 545
» Popular Tags
ad landscaping advertising aerocore apartment complex bark billy goat brushcutter blowout bob villa collections commercial curb appeal services demonstration design door hangers edging employee problems equipment dealer equipment rental foreman free advertising free lawn care google growing a lawn care business hardscapes hills how to husqvarna increase customers jobs landscape landscape services landscaping landscaping training lawn aeration lawn care lawn care busines plan lawn mowing marketing marketing secrets more customers business mr dave mulch new business ordinance past due patio install per hour service pricing profit on employee push versus ride scag scripts secrets to landscaping shell shreaded small engine repair sq ft square foot steep lawns swzt trailer trailer mate pro tree trimmer rack up sell employee web design website website design wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 04:24 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 04:24 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy