Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Victory!


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 01-31-2012, 09:35 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default Victory!

So. The problem with the guy who kept calling me daily for 'salting' is finally solved.

I went out at 5AM this morning to drop off an invoice (to avoid seeing him of course).

I charged him $75, $86.23 with tax, and we do not supply the salt.
For the rest of the winter season.

I got a message saying, "the price is reasonable".

Now if you all join me...



Actually, I'm going to bed. I have to be up later in the evening to go to work, lol. Stupid snow...
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 01-31-2012, 09:47 AM
nickeckes nickeckes is offline
Member
 
Join Date: Apr 2011
Posts: 60
Rep Power: 4
nickeckes is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
what was the problem in the first place?
Reply With Quote
  #3  
Old 01-31-2012, 09:57 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by nickeckes View Post
what was the problem in the first place?
For one, he's not 'my' client. He's a long lasting client with another company, and still is. So I am pretty annoyed at how I got involved with him, and why I'm putting up with the phone calls.

I am a subcontractor for this other company, and this client of theirs got my number requesting what I would consider additional work. The company he is with turned him down for salting, so they gave him my number believing that I would be interested. This made me angry.

Unfortunately, I was not interested considering I already have a lot on my plate, and I would going out of my way to salt one lousy property, and that really just didn't appeal to me.

So I previously did this client a favor one time, he seemed nice and I figured his place could use some salting. Next thing you know, he's calling me every day filling up my voice mail. Regardless if he needs salting, he's gotta at least call me once a day to confirm whether or not I will be doing it again and again and again and again.

I eventually ignored the phone calls, pretty much what it comes down to with any annoying client. - that's how I roll

He then decided to call the company he actually hired to see if they could get in touch with me, and this is what they said;

"He has money, and he will pay anything"

Reply With Quote
  #4  
Old 01-31-2012, 11:15 AM
stevef1201 stevef1201 is online now
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,072
Rep Power: 6
stevef1201 is on a distinguished road
Default

"He has money, and he will pay anything"**call someone you dont like and tell them this, plus you have too much to now would they mind getting a new customer (Tongue in cheek and smile)
Reply With Quote
  #5  
Old 01-31-2012, 12:35 PM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

you blew it ! why didnt you charge him $500.00 or more ,you dont care about losing him ,and he either pays or finds somebody else,either way a win for you .
Reply With Quote
  #6  
Old 02-01-2012, 02:09 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,289
Rep Power: 10
Steve has disabled reputation
Default

Scott I am glad you are feeling better!

How did you initially set up things up with this customer? Did you give him a price before you did any work? Or what was the deal?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 02-01-2012, 08:06 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Scott I am glad you are feeling better!

How did you initially set up things up with this customer? Did you give him a price before you did any work? Or what was the deal?
I'm still puzzled with the situation. lol. I knew he wanted salting done, so I just snuck him the invoice and got a positive response via voicemail.

** apparently 'snuck' isn't a word? lol **
Reply With Quote
  #8  
Old 02-01-2012, 12:16 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,289
Rep Power: 10
Steve has disabled reputation
Default

What do you think you would have done if he spazzed out about the price?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #9  
Old 02-01-2012, 07:10 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
What do you think you would have done if he spazzed out about the price?
Well, if it was me from awhile ago. I probably would have lowered it...

Lately I've been thinking about 'myself' so this time I would have just told him 'too bad, that's the best I can do'.

It would obviously make things awkward, but the truth is I could go without this salting job, it really doesn't do anything but add time to my already exhausting route.

I'm sure there will be times in the future where I will have to tweak things for a client, just to keep them happy and on board. This is not one of them, I have to chance of gaining him as a lawn client, so I just don't see why I would bother going out of my way for him and lowering my price for salting.
Reply With Quote
  #10  
Old 02-02-2012, 01:53 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,289
Rep Power: 10
Steve has disabled reputation
Default

As you are experimenting more with charging higher prices, such as with this customer, does it change your view on dealing with customers in general?

Quote:
Well, if it was me from awhile ago. I probably would have lowered it...
Why do you feel in the past you would have lowered it but now you went the opposite way?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Victory! CHEESE2009 General Talk 1 07-03-2010 02:05 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
How do I approach...
Bradcook21
Yesterday 01:48 AM
Today 06:52 PM
by jrs.landscaping
9 174
Grass hopper mower
ExtremeLawncareServices
12-05-2013 08:51 AM
Today 01:26 PM
by ExtremeLawncareServices
25 3,550
Need help pricing basic...
Bradcook21
Today 01:21 AM
Today 01:05 PM
by Steve
2 67
Yearly contract Pricing
jrob0691
Yesterday 08:57 AM
Today 01:01 PM
by Steve
6 127
yearly contract help...
jrob0691
Yesterday 04:09 PM
Today 12:48 PM
by Steve
1 43
Exmark Lazer Z S-Series...
BLC7
Today 10:18 AM
Today 10:18 AM
by BLC7
0 37
Pampas bushes
Bradcook21
Today 01:30 AM
Today 07:17 AM
by grassdoctore
1 37
2014 Gie-expo
ExtremeLawncareServices
08-19-2014 11:22 PM
Yesterday 08:50 PM
by phlawncare
2 83
Fuel Can Spouts
Shark1611
08-16-2014 09:09 AM
Yesterday 08:23 PM
by SGL1
11 281
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
Yesterday 05:03 PM
by stevef1201
6 572
Softball field
kslawn
08-15-2014 09:28 AM
Yesterday 01:43 PM
by Steve
9 273
Hello
M2Dave
Yesterday 12:32 AM
Yesterday 01:38 PM
by Steve
1 49
New Landscaping Business
rekon32
08-16-2014 02:26 PM
Yesterday 12:33 PM
by SouthallMowing
8 323
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
08-20-2014 04:09 PM
by ExtremeLawncareServices
100 6,022
Downed Tree Chop Bid
WesleySnips
08-16-2014 03:47 PM
08-20-2014 01:44 PM
by SGL1
10 325
60 inch honda/bunton...
pblawncare
08-17-2014 11:30 AM
08-18-2014 03:19 PM
by Steve
2 109
Replacement Parts -...
nicholas-KC
08-16-2014 08:40 AM
08-18-2014 03:16 PM
by Steve
4 178
Preparing the soil
Billy Goat
08-16-2014 06:18 PM
08-18-2014 03:01 PM
by Steve
1 112
What to pay help
phlawncare
08-04-2014 08:33 PM
08-18-2014 10:33 AM
by jrs.landscaping
29 892
Hello
Jeff1
08-07-2014 11:18 PM
08-15-2014 11:53 PM
by Jeff1
11 408
Lie #2 RESIDENTIAL...
ExtremeLawncareServices
01-06-2014 05:02 AM
08-15-2014 01:46 PM
by mattthelawnguy
54 6,384
Need help 30 HP koler...
Shady Grady
08-01-2014 03:31 PM
08-15-2014 08:46 AM
by kslawn
18 584
New Boomless Sprayer!
BlackRain75
01-03-2014 01:01 PM
08-14-2014 02:37 AM
by BlackRain75
12 1,753
Stihl engine isn't...
Marcintosh
08-12-2014 08:30 PM
08-13-2014 03:34 PM
by Steve
3 164
first year update
cmdlawncare
08-12-2014 05:41 PM
08-13-2014 03:29 PM
by Steve
1 212
Hello from Jacksonville,...
JM Lawn Care
08-10-2014 07:15 AM
08-13-2014 07:04 AM
by Sprinkler Buddy
9 310
Hello everyone new to...
maddyandrays
08-11-2014 04:51 PM
08-12-2014 08:58 PM
by Shark1611
2 166
Walk behinds
hpruitcei
08-07-2014 06:28 PM
08-12-2014 02:35 PM
by mattthelawnguy
7 422
New name help
stevef1201
08-10-2014 04:27 PM
08-12-2014 12:03 PM
by Steve
6 293
my little green dilemmas
Lawn Techie
08-03-2014 11:47 AM
08-11-2014 01:20 PM
by Steve
7 408
what the best...
CleanCutsLLC
08-02-2014 01:02 AM
08-11-2014 01:16 PM
by Steve
6 422
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
08-11-2014 01:19 AM
by ExtremeLawncareServices
13 698
Covering all the bases
janslawncare
08-08-2014 10:11 AM
08-08-2014 01:41 PM
by Steve
1 241
New from Florida
ADE
08-06-2014 08:40 PM
08-08-2014 01:32 PM
by Steve
4 322
JOB - Landscape Install...
janslawncare
08-08-2014 10:06 AM
08-08-2014 10:06 AM
by janslawncare
0 208
Battery power tools or...
Steve
08-07-2014 12:24 PM
08-07-2014 05:18 PM
by mattthelawnguy
2 213
My client just told me...
Greg'slawnandlandscape
08-04-2014 08:39 AM
08-06-2014 11:14 PM
by grassdoctore
12 546
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
08-06-2014 02:03 PM
by Steve
13 1,168
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
08-06-2014 01:40 PM
by Steve
20 1,383
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
08-06-2014 10:29 AM
by eastsidelandcare
5 592
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
08-05-2014 07:12 PM
by TheBeast
30 1,994
Late charge
Simon Abousaada
07-30-2014 07:23 PM
08-05-2014 06:46 PM
by TheBeast
12 797
buy out a lawn care...
rvezakis
08-05-2014 01:38 PM
08-05-2014 06:40 PM
by TheBeast
10 512
Please help
unitedlawncare48867
03-26-2014 08:29 PM
08-05-2014 05:27 PM
by TheBeast
27 1,585
Help with Estimate
donslawns
08-02-2014 09:10 AM
08-05-2014 02:24 PM
by Steve
6 455
Stuck again!!!!
Greg'slawnandlandscape
08-01-2014 11:02 PM
08-05-2014 09:05 AM
by Greg'slawnandlandscape
10 461
Mow and leaf cleanup bid
SGL1
07-29-2014 07:28 PM
08-05-2014 07:22 AM
by petscanning
25 974
Building credit
Matther777
07-27-2014 05:20 PM
08-04-2014 06:53 PM
by kslawn
17 759
Lowballers scrubs &...
Darksteel
01-13-2014 07:35 AM
08-04-2014 01:09 PM
by Steve
48 5,811
long time no see
Tuscan Gardens
08-02-2014 03:21 PM
08-04-2014 12:04 PM
by Steve
1 287
» Popular Tags
2wd 4x4 apartment lawn care estimate birdscaping care charge collections subcontractor commercial craigslist credit card processing customers ecosymbiosis exmark ferris four wheel drive gopherhaul grass gravely holiday honda how much to charge how to bid husqvarna hydraulic installation invoice kawasaki labor cost landscape services late lawn lawn care lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lawn service leaf cleanup leaf removal lesco marketing mulch estimate native plants new buisness online classifieds podcast rotating scag scag v-ride search engine optimization season seo small engine repair sprayer starting a business stihl theft of services tips toro tractor auger trailer mate pro truck new used landscape upsell walk behind walker winter money making ideas won't return wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:16 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:16 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy