Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Victory!


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 01-31-2012, 09:35 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default Victory!

So. The problem with the guy who kept calling me daily for 'salting' is finally solved.

I went out at 5AM this morning to drop off an invoice (to avoid seeing him of course).

I charged him $75, $86.23 with tax, and we do not supply the salt.
For the rest of the winter season.

I got a message saying, "the price is reasonable".

Now if you all join me...



Actually, I'm going to bed. I have to be up later in the evening to go to work, lol. Stupid snow...
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 01-31-2012, 09:47 AM
nickeckes nickeckes is offline
Member
 
Join Date: Apr 2011
Posts: 62
Rep Power: 6
nickeckes is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
what was the problem in the first place?
Reply With Quote
  #3  
Old 01-31-2012, 09:57 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by nickeckes View Post
what was the problem in the first place?
For one, he's not 'my' client. He's a long lasting client with another company, and still is. So I am pretty annoyed at how I got involved with him, and why I'm putting up with the phone calls.

I am a subcontractor for this other company, and this client of theirs got my number requesting what I would consider additional work. The company he is with turned him down for salting, so they gave him my number believing that I would be interested. This made me angry.

Unfortunately, I was not interested considering I already have a lot on my plate, and I would going out of my way to salt one lousy property, and that really just didn't appeal to me.

So I previously did this client a favor one time, he seemed nice and I figured his place could use some salting. Next thing you know, he's calling me every day filling up my voice mail. Regardless if he needs salting, he's gotta at least call me once a day to confirm whether or not I will be doing it again and again and again and again.

I eventually ignored the phone calls, pretty much what it comes down to with any annoying client. - that's how I roll

He then decided to call the company he actually hired to see if they could get in touch with me, and this is what they said;

"He has money, and he will pay anything"

Reply With Quote
  #4  
Old 01-31-2012, 11:15 AM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,236
Rep Power: 8
stevef1201 is on a distinguished road
Default

"He has money, and he will pay anything"**call someone you dont like and tell them this, plus you have too much to now would they mind getting a new customer (Tongue in cheek and smile)
Reply With Quote
  #5  
Old 01-31-2012, 12:35 PM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

you blew it ! why didnt you charge him $500.00 or more ,you dont care about losing him ,and he either pays or finds somebody else,either way a win for you .
Reply With Quote
  #6  
Old 02-01-2012, 02:09 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 38,003
Rep Power: 10
Steve has disabled reputation
Default

Scott I am glad you are feeling better!

How did you initially set up things up with this customer? Did you give him a price before you did any work? Or what was the deal?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 02-01-2012, 08:06 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Scott I am glad you are feeling better!

How did you initially set up things up with this customer? Did you give him a price before you did any work? Or what was the deal?
I'm still puzzled with the situation. lol. I knew he wanted salting done, so I just snuck him the invoice and got a positive response via voicemail.

** apparently 'snuck' isn't a word? lol **
Reply With Quote
  #8  
Old 02-01-2012, 12:16 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 38,003
Rep Power: 10
Steve has disabled reputation
Default

What do you think you would have done if he spazzed out about the price?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #9  
Old 02-01-2012, 07:10 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
What do you think you would have done if he spazzed out about the price?
Well, if it was me from awhile ago. I probably would have lowered it...

Lately I've been thinking about 'myself' so this time I would have just told him 'too bad, that's the best I can do'.

It would obviously make things awkward, but the truth is I could go without this salting job, it really doesn't do anything but add time to my already exhausting route.

I'm sure there will be times in the future where I will have to tweak things for a client, just to keep them happy and on board. This is not one of them, I have to chance of gaining him as a lawn client, so I just don't see why I would bother going out of my way for him and lowering my price for salting.
Reply With Quote
  #10  
Old 02-02-2012, 01:53 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 38,003
Rep Power: 10
Steve has disabled reputation
Default

As you are experimenting more with charging higher prices, such as with this customer, does it change your view on dealing with customers in general?

Quote:
Well, if it was me from awhile ago. I probably would have lowered it...
Why do you feel in the past you would have lowered it but now you went the opposite way?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Victory! CHEESE2009 General Talk 1 07-03-2010 02:05 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
New Business Owner
danesdanglas87
07-20-2016 12:31 PM
07-21-2016 05:04 PM
by Steve
2 63
How much to charge for...
jymie
03-31-2013 05:59 PM
07-21-2016 04:55 PM
by Steve
21 5,857
Hi from Long Island NY
Lori22
07-18-2016 02:01 PM
07-20-2016 09:09 PM
by Chilehead
8 131
Hi! I'm Tony from Tampa
Lawnline
07-12-2016 06:47 PM
07-19-2016 04:45 PM
by Steve
5 598
Question about...
Bradcook21
07-18-2016 05:22 PM
07-19-2016 04:38 PM
by Steve
2 88
Hello from Watertown New...
lawnmanrick81
07-19-2016 03:57 PM
07-19-2016 04:11 PM
by Steve
1 39
Gutter Cleaning Tool
DanielThomas
07-18-2016 08:23 AM
07-18-2016 04:36 PM
by Steve
1 70
Starting on a lawn care...
Coco3465
07-16-2016 11:26 AM
07-17-2016 09:20 AM
by Steve
1 100
Aspiring Company Owner
TJ136
07-12-2016 05:12 AM
07-15-2016 02:52 PM
by SC93
6 198
Hi Everyone
JavelinaLawn
07-10-2016 07:29 PM
07-13-2016 02:01 PM
by Chilehead
5 729
Review of our lawn care...
Lawnline
07-12-2016 06:40 PM
07-12-2016 06:40 PM
by Lawnline
0 372
Custom Canopies
JohnsLawnCare
07-12-2016 08:38 AM
07-12-2016 04:14 PM
by Steve
1 246
Spot checked by...
Just for Cuts
06-28-2016 02:34 PM
07-11-2016 03:53 PM
by Steve
4 264
John Deere JS40 issues
Mr. Mow
07-06-2016 01:28 PM
07-11-2016 03:52 PM
by Steve
3 192
Start My Own Business?
mowandblow1980
01-12-2016 07:43 PM
07-11-2016 11:18 AM
by DanielThomas
15 1,718
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
07-11-2016 09:11 AM
by Chilehead
9 3,268
Firefighter gone Lawn...
Firehouselawn@hotmail.com
03-10-2016 04:50 PM
07-07-2016 05:07 PM
by Steve
11 10,499
I need some business...
Firehouselawn@hotmail.com
07-06-2016 05:42 AM
07-07-2016 05:00 PM
by Steve
4 232
Business Overload
Chilehead
05-06-2016 09:27 PM
07-07-2016 04:53 PM
by Steve
24 1,223
Chemical Applications
acrajchel
06-24-2016 06:44 PM
07-05-2016 12:38 PM
by Chilehead
6 348
Is it too late?
Cpadgett
05-28-2016 09:10 AM
07-05-2016 11:54 AM
by Steve
14 834
3 Applications or 5...
stansg1fresh
02-18-2013 12:02 PM
07-04-2016 09:19 AM
by LawnPerfection
9 1,678
Best Push Mower You Have...
markty
05-14-2016 03:46 PM
07-02-2016 03:41 AM
by markty
27 1,883
Great Arborist Ladder
SGL1
06-04-2016 09:56 AM
06-28-2016 08:04 PM
by mowandblow1980
11 661
Newbie
Jhoell
06-25-2016 03:28 AM
06-28-2016 02:11 PM
by Chilehead
2 247
Say Hello !!!
Steve
03-19-2007 11:18 AM
06-28-2016 11:02 AM
by Brownieboy
1,253 440,061
Hello Everyone
JohnsLawnCare
06-22-2016 11:14 AM
06-28-2016 08:36 AM
by Steve
13 484
Exmark Turf Tracer
acrajchel
02-01-2014 11:34 AM
06-24-2016 07:23 PM
by acrajchel
5 2,318
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:17 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:17 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy