Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Customers Restricting My Income?


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #11  
Old 01-30-2012, 01:34 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,122
Rep Power: 10
Steve has disabled reputation
Default

Quote:
If there was one thing I had learned, it's that people will lie in order to get a better deal than you had already offered them. It's sickening how true it is.
Scott,

What kind of lies do you find people use to try and get better prices? And what's your view on how to counter them?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 01-30-2012, 02:14 PM
IVPropertyMaintenance's Avatar
IVPropertyMaintenance IVPropertyMaintenance is offline
Junior Member
 
Join Date: Jan 2012
Location: Cave Junction, OR
Posts: 26
Rep Power: 4
IVPropertyMaintenance is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by Steve View Post
What kind of lies do you find people use to try and get better prices? And what's your view on how to counter them?
Steve,

I know you were directing this towards Scott but i can give you a quick example of one case I am sure of happened to me. I was mowing a yard in a senior community and noticed there was a truck with someone in it who looked like they had something they would like to talk with me about. I finished my pass and shut the lawn mower down to talk with them. After introducing ourselves the gentleman told me that he and his wife were on very fixed incomes and could not afford much but needed their lawn mowed on a regular basis. I told them I could do a basic mowing for $15 (this being an extremely low bid because I figured they would not be able to afford much). He said he would talk it over with her and get back to me. Sure enough, they decided it was something they could afford.

A few weeks later I attended a local charity fund raiser in town. I saw a lot of my customers, including the new couple who "couldn't afford much". When they got to the live auctions, I was surprised to see how many times they were bidding on things that were very materialistic. They ended up spending a couple hundred dollars on stuff they probably didn't need. Meanwhile, i find myself charging pennies for something they DO need. I realized very quickly that i had been deceived.

How I fixed this was very simple. Now that I knew there was no need to do any favors for them, I tried looking for new ways to improve my sales. I would do a BASIC mowing. Leaving many things that would normally be taken care of if I was getting enough compensation. I began to point out things that were needing to be addressed in the yard such as overgrown hedges, leaves accumulating in planters, bare spots on the lawn, ect. and found that these were things they wanted done. I informed them that at the bare bones price they were paying, I would simply be losing money to do those extra tasks. I ended up up-selling them to a maintenance package and they ended up paying the going rate that all my other customers were paying.

Obviously the couple knew that by going in and playing the empathy card would achieve results. They knew what they were doing and how to do it. Once I learned what I was doing, it was easy to show them the value of what they would get for just a little more per visit.

I don't necessarily think they were trying to take advantage of me, but I certainly ended up letting them. I learned a good lesson that no one tells you their top dollar that they are willing to pay. Our job as professionals is to tell them the value they are receiving for the price. If your price is too high for them, all that means is that they are not looking for the level of quality you are providing. I have definitely chosen to never let my quality drop to fit someone's budget.
__________________
IV Property Maintenance
Providing Quality and Reliability
www.ivpropertymaintenance.com

Last edited by IVPropertyMaintenance; 01-30-2012 at 02:19 PM.
Reply With Quote
  #13  
Old 01-30-2012, 07:27 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 11
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Scott,

What kind of lies do you find people use to try and get better prices? And what's your view on how to counter them?
Scott: You owe me $75.00...

Client: Ok, no problem. I will have it next week.

*next week*

Scott: I'm here for the $75.00 you owe me.

Client: Wasn't it $50.00? Are you certain? My entire world is now destroyed. I think I'm going to have a heart attack, quick... give me a discount before I die. If not, please tell my wife and children I love them, and that IT'S YOUR FAULT that I became ill. All of this could have been avoided, but you are a horrible, evil person and this is exactly what you wanted, isn't it? You want me to die!

Scott: No. I told it it was $75.00.

Client: IMPOSSIBLE, there's no way. The stars and the solar system do not add up, the wind direction is all wrong!

^ pretty much how it is.

Last edited by CHEESE2009; 01-30-2012 at 07:29 PM.
Reply With Quote
  #14  
Old 02-01-2012, 12:28 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,122
Rep Power: 10
Steve has disabled reputation
Default

Those were two great stories. WOW!

It is fascinating how all these angles are used.

Here you are doing things with your business out of the goodness of your heart and you later find there was some lying going on. Such situations can cause business owners to not want to help in such a way.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #15  
Old 02-01-2012, 05:55 PM
The Cleaning Doctor's Avatar
The Cleaning Doctor The Cleaning Doctor is offline
Senior Member
 
Join Date: Nov 2009
Location: Helena, MT
Posts: 927
Rep Power: 6
The Cleaning Doctor is on a distinguished road
Default

Quote:
I hope this was helpful. My advice isn't perfect, I tend to move from extreme to extreme.
Cheese you get the understatement of the year award! We can just cancel the rest of the year now.

You know, I am doing some work that is very cheap for what it is, but now I am looking at that same service pulling in 10k per month NET before taxes. This is after paying others to do all the work for me except for the steps that involve money.

I see that you quickly found out that the $15 per hour looks closer to 7-10 when you get through paying all the taxes. Rule of thumb that I use is 50% if I am paying someone $10 per hour, I figure that they will cost me $15 by the time I cover all other costs such as payroll/bookkeeper and taxes etc. Then by the time you figure in all your gas and equipment costs, you are making less than minimum wage.
__________________
Pat
Reply With Quote
  #16  
Old 04-20-2012, 07:44 PM
sunsetlandscaping sunsetlandscaping is offline
Member
 
Join Date: Mar 2012
Posts: 75
Rep Power: 4
sunsetlandscaping is on a distinguished road
Default

Quote:
Originally Posted by TiedemanLLC View Post
Wow, I thought I had it bad with prices in my area, $20 to $25 is an hour is extremely low. The low guys in our area is around $50.
Hell, I would be lucky to get $20/hour where I'm at. I live in northern Michigan and most people have cottages around the lakes up here that live down state. I think I come out most of the time making around 15-18 bucks an hour.
Reply With Quote
  #17  
Old 04-20-2012, 08:19 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Location. Location. Location.


I turned down a job yesterday. The front was two steep, dangerous hills, and then you had to lift the mower up over a 3 foot stone wall to the next level to do the back yard.

I'll pass. I did tell her that if I were to take it, I would probably be looking at $45 to cut it due to all the "obstacles".
"Yeah, I figured it would be about $50", she said. "You're the first person to even come over to look - I called four others before finding you".

She said that she's from Florida and down there people FIGHT to mow your lawn and she can't even find someone to LOOK at it here.




I'm done doing "charity work". If it isn't within the range I'm willing to work for, I will pass on it and take something else that's less work and pays more money.
Reply With Quote
  #18  
Old 04-21-2012, 04:45 AM
sunsetlandscaping sunsetlandscaping is offline
Member
 
Join Date: Mar 2012
Posts: 75
Rep Power: 4
sunsetlandscaping is on a distinguished road
Default

Yeah, "charity work" is no fun, but when your starting out, its hard (atleast for me) to turn down any work, especially in this day and time.
Reply With Quote
  #19  
Old 01-17-2014, 05:01 PM
masterblaster masterblaster is offline
new member
 
Join Date: Jan 2014
Posts: 10
Rep Power: 0
masterblaster is on a distinguished road
Default

After reading this I found some great stories of it's ok to say "no" to a customer.
Reply With Quote
  #20  
Old 01-19-2014, 03:16 PM
CDLAWNCARE CDLAWNCARE is offline
Senior Member
 
Join Date: Apr 2013
Location: Nisula, MI
Posts: 135
Rep Power: 2
CDLAWNCARE is on a distinguished road
Default

Quote:
Originally Posted by sunsetlandscaping View Post
Hell, I would be lucky to get $20/hour where I'm at. I live in northern Michigan and most people have cottages around the lakes up here that live down state. I think I come out most of the time making around 15-18 bucks an hour.
Don't let them fool you. I don't know where you are in Northern Mi. but I am in the upper peninsula and I don't do anything for less than $25 an hour and that is at the bottom for manual labor stuff. Price goes up depending what equipment your using. Mowing rates are based on $45 an hour but I usually quote a price so there is a chance we can make more. Just remember if they can afford a second home, camp, or cottage they can afford to have someone take care of it.
Most importantly, to all you guys that think you should start out cheap. Don't cut yourself too short, its a lot harder to raise prices if you come in as the cheap guy. Do good work and you will always be rewarded with more. Remember equipment doesn't last forever and you shouldn't have to borrow money every time you need to replace something.
Also remember if your not charging enough that you couldn't pay someone else to do the job and turn a profit, your not making any money either..
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Monthly Income Clays Landscape General Business Discussions 6 01-03-2012 12:17 PM
Income Taxes Clays Landscape General Business Discussions 3 11-08-2011 12:53 PM
Income/Expenses workdog Starting a lawn care business. 6 08-03-2010 01:39 AM
Taxes and Income adamsmowing88 Starting a lawn care business. 8 03-05-2010 11:41 AM
Income potential jasonw Starting a lawn care business. 13 06-11-2009 02:33 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Ferris FW35 questions
Chilehead
03-10-2015 08:31 PM
Yesterday 03:14 PM
by Dan Tanner
5 385
bidding a cemetery....
NPM_LLC
Yesterday 10:56 AM
Yesterday 12:43 PM
by jrs.landscaping
3 64
First big mower decision?
SGL1
Yesterday 08:58 AM
Yesterday 08:58 AM
by SGL1
0 53
Employee job training...
brookline
12-15-2014 07:15 PM
Yesterday 08:43 AM
by biglee
28 2,397
Mower vs lot size advice
jcurr33
03-25-2015 09:29 PM
Yesterday 08:37 AM
by Dan Tanner
5 184
Billing methods
jcurr33
03-26-2015 01:33 PM
Yesterday 08:29 AM
by biglee
5 155
Finally got a warehouse
avetslawncare
03-12-2015 07:52 PM
Yesterday 08:25 AM
by SGL1
11 527
Trepidation about...
michellemarvin
03-23-2015 07:46 PM
Yesterday 05:35 AM
by Dan Tanner
2 156
How do you get...
ESREVER
03-25-2015 01:30 PM
Yesterday 12:18 AM
by lxarth
7 196
Bid for large home...
lxarth
03-22-2015 11:06 AM
03-27-2015 11:56 PM
by lxarth
8 300
I lost a long term...
Sprinkler Buddy
09-04-2011 02:24 PM
03-27-2015 11:42 PM
by lxarth
15 3,437
hoa bid need help
bigdaveha12
03-24-2015 08:29 PM
03-27-2015 11:17 PM
by lxarth
6 221
introducing myself
chris2500hd
03-24-2015 11:16 AM
03-27-2015 02:02 PM
by Steve
8 228
Commercial Jobs
CurbAppeal1
03-25-2015 04:22 PM
03-27-2015 12:29 PM
by biglee
5 189
Flag or no flag
Matther777
03-24-2015 02:41 PM
03-27-2015 12:25 PM
by biglee
10 340
Office Administration...
Girlfriend
03-26-2015 05:40 PM
03-26-2015 05:40 PM
by Girlfriend
0 75
Is this tree beyond help?
SGL1
03-22-2015 05:35 PM
03-25-2015 08:55 PM
by SGL1
14 493
Opinions on truck wrap
Trupro
02-28-2015 03:21 PM
03-25-2015 07:54 PM
by Trupro
33 1,569
The New Wave!!!! Read...
Jamesw86
03-22-2015 08:33 PM
03-25-2015 02:50 PM
by Steve
10 316
grass in the gas tank
robkattankate
03-23-2015 04:37 PM
03-25-2015 02:36 PM
by Steve
5 189
Helping others
hansenslawncare
09-15-2011 08:50 PM
03-25-2015 02:33 PM
by Steve
11 2,662
DOT Number
acrajchel
03-20-2015 05:56 PM
03-25-2015 02:28 PM
by Steve
7 319
Michelin x tweel.
apmAkron
03-23-2015 04:22 PM
03-24-2015 12:40 PM
by Steve
3 142
spike aerator???
Bradcook21
03-21-2015 01:55 PM
03-24-2015 10:32 AM
by acrajchel
4 223
Hello from Maryland
michellemarvin
03-23-2015 12:44 PM
03-23-2015 07:33 PM
by michellemarvin
2 134
hello from south GA.
CCandALawnCare
03-23-2015 03:46 AM
03-23-2015 07:06 PM
by CCandALawnCare
2 131
Say Hello !!!
Steve
03-19-2007 11:18 AM
03-23-2015 06:14 PM
by jethro
1,218 380,132
Is anyone doing mosquito...
BWild
01-27-2015 11:30 AM
03-23-2015 12:28 PM
by Steve
9 838
35,000 Eddm
greenscaper123
03-18-2015 12:51 PM
03-23-2015 11:48 AM
by BLC7
18 476
Should i take on this...
christw
03-17-2013 01:23 PM
03-22-2015 09:02 PM
by ExtremeLawncareServices
36 7,569
mower stalls when...
boog
03-19-2015 08:20 AM
03-21-2015 08:13 PM
by Wolf4dk
7 269
Weed and Feed
robkattankate
03-19-2015 09:00 PM
03-21-2015 01:53 PM
by Bradcook21
4 314
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
03-20-2015 10:00 PM
by ExtremeLawncareServices
32 3,623
Hello Emily Reyes from...
Webster14829
03-20-2015 11:23 AM
03-20-2015 03:36 PM
by Steve
2 184
Finally going to give it...
jcurr33
03-12-2015 08:09 PM
03-20-2015 03:31 PM
by Steve
10 556
Weed id?
SGL1
03-17-2015 08:20 PM
03-20-2015 02:37 PM
by Steve
6 288
Mobile small engine...
luckylogger
03-15-2015 02:05 PM
03-20-2015 06:17 AM
by jrs.landscaping
15 489
Brad Cook 21
SC93
03-16-2015 10:40 PM
03-19-2015 09:04 PM
by Bradcook21
4 361
honest opinion please
uppercut
02-17-2015 01:30 AM
03-18-2015 02:55 PM
by Steve
15 1,330
Repair or replace the...
lxarth
12-17-2014 04:07 PM
03-18-2015 02:49 PM
by Just for Cuts
21 2,034
new to the site
bigdaveha12
03-17-2015 09:13 PM
03-18-2015 02:33 PM
by Steve
1 213
Small dovetail truck...
ExtremeLawncareServices
03-04-2015 06:47 PM
03-17-2015 10:14 PM
by ExtremeLawncareServices
17 869
New Site Hows it look
Infinitelawn
03-16-2015 10:32 AM
03-17-2015 08:15 PM
by SGL1
3 288
mulch questions
Bradcook21
03-08-2015 08:37 AM
03-17-2015 07:00 PM
by Bradcook21
23 1,005
Scag hydro w/b frame...
Just for Cuts
03-11-2015 03:32 PM
03-17-2015 06:37 PM
by lxarth
11 506
Buy new or used?
lxarth
12-26-2014 09:50 PM
03-17-2015 06:11 PM
by lxarth
14 1,716
New to 2015
Infinitelawn
03-16-2015 08:29 AM
03-17-2015 11:47 AM
by Steve
4 298
Pulling trailer was...
SGL1
03-07-2015 07:14 PM
03-17-2015 08:11 AM
by SGL1
30 1,147
Diesel conversion?
Just for Cuts
03-02-2015 09:59 AM
03-16-2015 03:26 PM
by Just for Cuts
10 648
trimmer racks.
apmAkron
03-12-2015 09:07 AM
03-16-2015 03:17 PM
by Steve
4 367
» Popular Tags
apartment complex auger bark billy goat brushcutter blades blowout bob villa collections commercial design edging employee problems equipment rental ferris flyers foreman free advertising grass growing a lawn care business hardscapes hills hiring husqvarna hydraulic introduction john deere quik trac landscape landscape services landscaping training lawn aeration lawn care lawn care business seo lawn care business website lawn care business website seo lawn care seo lawn care website marketing more customers business mr dave new business ordinance past due patio install per hour charge pricing profit on employee pto push versus ride running a business scag v-ride scripts search engine optimization secrets to landscaping sell the vision seo shell small engine repair square foot sulky toro grand stand trailer tree trimmer rack truck new used landscape walk behind web design website website design winterization won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:54 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:54 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy