Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Community Assistance

Community Assistance Community questions, comments, and suggestions. Problems posting? Email me.

Sleeping and Phone Calls


Community Assistance

Community questions, comments, and suggestions. Problems posting? Email me.
Reply
 
Thread Tools Search this Thread
  #1  
Old 01-07-2012, 01:37 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Exclamation Sleeping and Phone Calls

You know when you're still sleeping, but you get one of those important phone calls that you answer before you get a chance to make sense of everything?

How do you guys handle it? LOL.
:::::

Me: Hello?

Guy: I heard you are the subcontractor for xxxxx?

Me: Yes?

Guy: Well I wanted to know if you could come now to salt my walkway, its very slippery.

(I had no idea what a walkway was at this point, I was that asleep)

Me: Uh. Salt is a good idea, walkways.. are... slippery.

Guy: Can you come now? My address is XXXXXXXXXX.

(I really didn't want to, not right away anyway)

Me: I will be there as soon as possible.

Guy: Do you know of this new salt brand, starts with a "G"?

(Now he's getting on my nerves.)

Me: No... I will look into it.

Guy: Ok good, because XXXXX said you would.

(Why is this other company telling their clients to call me?)

Me: Alright.

*hangup*

5 minutes later my phone rings again from the same person calling.

I don't answer.

In my mind, I said that I'd be there as soon as possible, I'm not a goddamn magician!





Thoughts?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 01-07-2012, 02:04 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Thats when its time to break out the magic carpet.

Not sure how many drives your doing but ill leave a bucket with salt by the door. It stops these phone calls. If they do call ill say you want me to drive there to spread salt for 30 seconds which is already there?
Reply With Quote
  #3  
Old 01-07-2012, 02:46 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Alright, I'm back.

What a waste of my time!


Alright, so we have freezing rain - but it's not a big deal today.

So after talking to the homeowner for what felt like a year, I finally got his salt out of his garage because we agreed to use his salt for now.

Client: So XXXXX said you would also salt my driveway along with the walkway.

Scott: Uh huh. Of course!

(What the heck bro? LOL. I didn't agree to anything!)

Client: Then you can go pick up this salt by a brand that starts with "G".

Scott: ... yup. Ok, I'm going to do it now, don't stay out here with me you'll get sick.

SO, I had to shovel the dusting off of this guys driveway and walkway, just so I could apply salt. I used up pretty much everything he had and left.

He calls me AGAIN, as I'm driving away.

Client: Are you done? I thought you would let me know?

Scott: I'm done.

Client: Oh ok, so I wont slip?

Scott: No, you're not going to slip. Call me later on if you have any trouble.

Client: Ok.
Reply With Quote
  #4  
Old 01-07-2012, 03:11 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

lololololol
Reply With Quote
  #5  
Old 01-09-2012, 01:09 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,688
Rep Power: 10
Steve has disabled reputation
Default

It's amazing you got up and got over there! I'd figure most of us would just fall back to sleep, wake up hours later and think it was a dream!

What's your thoughts of having your phone on when your sleeping? Doesn't it mess you up at all when people call at odd hours? Or no?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 01-09-2012, 01:20 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
It's amazing you got up and got over there! I'd figure most of us would just fall back to sleep, wake up hours later and think it was a dream!

What's your thoughts of having your phone on when your sleeping? Doesn't it mess you up at all when people call at odd hours? Or no?
It's a nightmare, but it's basically in the job description haha!

During the hours I am asleep, I feel it's important to keep the phone on for emergency reasons (even work related). If I am asleep, I am unaware of the weather conditions, and I could wake up to many upset clients. Basically, they are kind of my alarm clock give or take.

Sure it comes with many headaches, and a ton of confusion to be woken up and be expected to talk as if I've been awake for hours... but it's better to be safe than sorry, and not be so paranoid about the calls I may be getting when my phone is off.
Reply With Quote
  #7  
Old 01-10-2012, 03:17 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,688
Rep Power: 10
Steve has disabled reputation
Default

Do you ever have dreams you are answering the phone and talking to a client and then wake up to realize you aren't?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 01-10-2012, 06:32 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Do you ever have dreams you are answering the phone and talking to a client and then wake up to realize you aren't?
LOL. I have those dreams, then I wake up to an actual client on the phone. :O


Every time my phone rings, I can't help but feel it's anything other than bad news, or something to ruin my day.

I will give myself a break this year, as I will be using contracts and invoices. My accountant is going to give me a CD with some nifty tool on it, kind of excited to see what it's all about, it's something to do with invoicing.

All of my clients will be paying via 3 post-dated checks at the beginning of the season (this idea is in the works), which I will be giving to my bank to deposit on their specific dates. With collections out of the way, I can actually get some more work done!

-

My season is typically 5 1/2 months.
I am debating with others about whether or not to request 6 post-dated checks, or three (3) for the entire season up front.

I figure by accepting 6 post-dated checks, I cater to a wider audience (low income folks), but I have no one on my side about this so I am iffy.

Anyone care to share their view?
Reply With Quote
  #9  
Old 01-11-2012, 02:38 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,688
Rep Power: 10
Steve has disabled reputation
Default

As you have been talking to your accountant, did he/she have any advice on your accepting post dated checks idea?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 01-17-2012, 03:46 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
As you have been talking to your accountant, did he/she have any advice on your accepting post dated checks idea?
Haven't said anything yet, but I'll be sure to ask

I believe it all comes down to being one person, sure accepting all forms of payment sounds like I'd reach a wider audience, but that fact is I only have so much patience. To eliminate the burden of collecting funds when the client is capable/willing, I believe I will be able to sleep well at night knowing I'm not wasting my time doing things for free, and I also avoid conflict.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Prank Calls CHEESE2009 Trials & Tribulations - The drama of running a business and of life. 10 05-11-2009 06:37 PM
Holloween Phone Calls landonkade Lawn Care Marketing & Post your marketing material for review! 6 10-23-2008 10:29 AM
No calls MacTrina General Talk 5 10-02-2008 03:18 PM
Doody Calls Steve Franchise Building, Entrepreneurs, Business Leaders, & Innovators Discussions 8 10-29-2007 08:13 PM
Doody Calls Steve Starting a lawn care business. 0 11-15-2006 04:29 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
Yesterday 09:45 PM
by ExtremeLawncareServices
189 16,608
Georgia Boys!
Chilehead
12-18-2014 10:23 PM
Yesterday 09:36 PM
by Chilehead
2 78
I'm BACK!
SuperiorPower
12-16-2014 11:08 PM
Yesterday 08:21 PM
by jrs.landscaping
5 188
Employee job training...
brookline
12-15-2014 08:15 PM
Yesterday 07:48 PM
by SuperiorPower
9 301
Hello from Md
homey
12-17-2014 06:55 PM
Yesterday 06:00 PM
by homey
5 160
Repair or replace the...
lxarth
12-17-2014 05:07 PM
Yesterday 05:44 PM
by stevef1201
7 206
Has Obamacare helped or...
Steve
12-18-2014 04:37 PM
Yesterday 05:43 PM
by stevef1201
3 96
what do you "love" to...
calebmoss
07-06-2011 10:05 PM
12-17-2014 05:09 PM
by Chilehead
28 8,938
What Fertilizer to Use?
acrajchel
04-07-2014 02:56 PM
12-17-2014 01:11 PM
by Steve
23 2,967
Grass hopper mower
ExtremeLawncareServices
12-05-2013 09:51 AM
12-17-2014 09:40 AM
by SuperiorPower
34 6,112
Peco Bagger
AGPS
11-18-2014 02:20 PM
12-17-2014 09:13 AM
by SuperiorPower
15 1,312
New to Gopher Haul-from...
323k13l
12-12-2014 10:34 PM
12-15-2014 02:58 PM
by Steve
3 285
hi
creteland
12-12-2014 09:06 AM
12-15-2014 01:45 PM
by Steve
5 286
New addition to my small...
googus
12-12-2014 07:36 PM
12-15-2014 07:47 AM
by googus
4 352
Ferris IS700Z
rmccutchan
12-14-2014 01:10 AM
12-14-2014 11:41 PM
by rmccutchan
4 259
Charge what the market...
Billy Goat
12-09-2014 12:39 PM
12-14-2014 06:39 PM
by biglee
20 800
Hi from IL
steveinil
11-25-2014 02:07 PM
12-12-2014 07:18 AM
by steveinil
4 801
Utility Company Right of...
eastsidelandcare
12-11-2014 04:54 PM
12-11-2014 04:54 PM
by eastsidelandcare
0 276
leaf removal
Double J LLC
10-03-2014 05:24 PM
12-11-2014 04:50 PM
by eastsidelandcare
33 4,072
suggestions on full lawn...
Brian3137
12-10-2014 07:18 PM
12-11-2014 03:41 PM
by Steve
6 389
new to me box truck
jrayb39667
03-06-2014 11:20 PM
12-11-2014 09:43 AM
by Sprinkler Buddy
18 3,365
Hello from SW FL!!
5StarLawnscaping
12-05-2014 02:35 PM
12-10-2014 02:45 PM
by WesleySnips
7 622
Echo pb200 blower fuel...
googus
12-06-2014 09:03 PM
12-09-2014 06:35 PM
by Steve
3 472
Facebook
element009
03-23-2011 09:36 AM
12-09-2014 06:24 PM
by Steve
36 9,802
Are you prepared for the...
Steve
12-02-2014 04:13 PM
12-09-2014 06:22 PM
by Steve
7 895
Email Address Name
Just Cuts
12-07-2014 09:49 PM
12-08-2014 03:15 PM
by Steve
3 426
Inspection form
stevef1201
12-07-2014 10:38 AM
12-08-2014 03:10 PM
by Steve
1 419
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
12-08-2014 12:37 PM
by jrs.landscaping
108 34,176
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
12-07-2014 06:35 PM
by stevef1201
24 1,700
Innovation by mandate
bayoubandit
11-29-2014 01:33 PM
12-06-2014 03:27 PM
by SGL1
12 964
Trying something new,...
ExtremeLawncareServices
09-21-2014 10:07 PM
12-05-2014 11:06 AM
by Steve
9 2,257
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
12-04-2014 01:32 PM
by stevef1201
15 1,448
How many hours is too...
Just Cuts
12-04-2014 09:00 AM
12-04-2014 01:02 PM
by Just for Cuts
6 596
Does this sound like a...
googus
12-03-2014 07:47 AM
12-04-2014 12:37 PM
by Steve
5 676
New website
Chilehead
11-20-2014 04:39 PM
12-04-2014 12:27 PM
by Steve
14 1,221
New website
SGL1
12-02-2014 10:55 PM
12-03-2014 11:17 PM
by BLC7
19 847
Websites, how long...
Dan Tanner
03-09-2014 08:29 AM
12-03-2014 11:12 PM
by SGL1
21 3,233
I Want to buy old...
ExtremeLawncareServices
10-10-2014 11:04 PM
12-03-2014 10:36 PM
by ExtremeLawncareServices
8 1,865
GPS trackers for...
Billy Goat
12-02-2014 06:09 PM
12-03-2014 07:17 PM
by Steve
8 706
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
12-03-2014 06:31 PM
by SGL1
17 1,444
Hiring Subs over Temps
Billy Goat
12-02-2014 06:26 AM
12-03-2014 01:24 PM
by Steve
3 630
Thanksgiving cards
Steve
11-10-2008 11:57 AM
12-02-2014 11:11 PM
by SGL1
11 9,522
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
12-02-2014 02:17 PM
by jrs.landscaping
12 1,481
Pressure Washing...
WesleySnips
07-31-2014 07:13 PM
12-02-2014 08:47 AM
by SGL1
6 1,497
old contracts
bayoubandit
11-29-2014 11:10 AM
12-01-2014 11:20 AM
by Steve
3 706
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
12-01-2014 10:54 AM
by Steve
9 1,273
Lawn care truck
Steve
10-10-2009 03:40 AM
12-01-2014 10:45 AM
by Steve
32 15,176
Intuit Quickbooks...
CDLAWNCARE
11-30-2014 10:19 AM
11-30-2014 10:19 AM
by CDLAWNCARE
0 611
Say Hello !!!
Steve
03-19-2007 12:18 PM
11-28-2014 01:36 PM
by Just Cuts
1,196 355,677
Hello from Kentucky
TRV
09-30-2014 06:42 PM
11-28-2014 10:49 AM
by Steve
13 2,320
» Popular Tags
2wd 4x4 apartment complex bark bid bob villa care collections commercial decorating demonstration edging employee problems estimate ferris four wheel drive gopherhaul gravely hardscapes hills hiring how much to charge how to hydraulic installation introduction jobs labor cost landscape services lawn lawn care lawn care busines plan lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lighting mr dave mulch mulch estimate new buisness new mower past due patio install per hour service podcast push versus ride reo running a business scag v-ride scripts shell small engine repair snow sprayer starting a business steve tractor auger trailer mate pro tree trimmer rack truck new used landscape turfgrass consulting up sell employee won't return wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:53 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:53 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy