Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Getting Rid of Customer


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 01-01-2012, 02:24 AM
MRK MRK is offline
Junior Member
 
Join Date: Apr 2010
Posts: 10
Rep Power: 5
MRK is on a distinguished road
Default Getting Rid of Customer

Hi everyone,
Happy New Year from Australia - Heatwave 'down under' 100 degrees tomorrow.
Appreciate if you could assist - Maybe someone has had a similar issue.
Up till mid 2011 I worked in an office and helped a friend out by mowing her lawn on a regular basis.
I no longer work in the office and want to tell her (in the kindest possible way) that I am unable to assist with cutting her lawn anymore. I did her lawn for free to help her out because she is unable to push a lawn mower.
I do not want to offend her in any way.
Many thanks in advance
MRK
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 01-01-2012, 02:59 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
The best possible way to go about this, would to be completely honest with her.

Explain to her that you are out of the office, and are planning on focusing on lawn maintenance which means your hands are pretty tied. You need to begin to charge her in order to make your own personal ends meet and put food on the table for yourself and family.

I wrote this while extremely intoxicated, I think I did pretty good. I shall check back tomorrow sometime...


Is she hot?
Reply With Quote
  #3  
Old 01-01-2012, 03:09 AM
nnyparts's Avatar
nnyparts nnyparts is offline
Member
 
Join Date: Feb 2011
Location: Northern New York
Posts: 42
Rep Power: 4
nnyparts is on a distinguished road
Default Honesty is usually the best way to go

Just be honest with her. People really appreciate that. I would put myself in her shoes and tell her what you would like to hear if she was doing your mowing. Maybe give her a discount for her being a preferred customer and in turn she maybe your best advertiser on getting word out.
__________________
Northern New York Parts
Finding you the Parts you need at Affordable Prices
Reply With Quote
  #4  
Old 01-01-2012, 03:29 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by nnyparts View Post
Maybe give her a discount for her being a preferred customer and in turn she maybe your best advertiser on getting word out.
From experience, these clients run their mouths about how they receive some sort of discount from me which makes it difficult to charge their friends more, they don't listen when I tell them to keep the price I give them to themselves.


You could always send her a letter, perhaps keep away from the confrontation?
Reply With Quote
  #5  
Old 01-01-2012, 10:05 AM
TiedemanLLC TiedemanLLC is offline
Senior Member
 
Join Date: Dec 2011
Posts: 226
Rep Power: 3
TiedemanLLC is on a distinguished road
Default

I would just phone her or call her and be completely honest with her. I think she will understand.

If she gets upset at you, then it is better that you found out the type of character she is now, instead of finding it out later down the road.

I have found the best understanding from clients that I have to cut or cancel is being honest. Whether we are no longer servicing the area anymore, or cutting a particular service, they appreciate my honestly.

Also, feel free to help her out by mentioning some other companies or individuals that may do the work for her. She will appreciate that you did some leg work for her by mentioning others.
Reply With Quote
  #6  
Old 01-01-2012, 11:34 AM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

you got some good responses above if that doesnt work tell her to kick rocks. lol

seriously though the electric mowers are super light and might work for her.
Reply With Quote
  #7  
Old 01-01-2012, 06:30 PM
turf&tree turf&tree is offline
Member
 
Join Date: Dec 2010
Posts: 67
Rep Power: 4
turf&tree is on a distinguished road
Default

In the states we have robotic mowers. Just run a wire around the yard perimeter and let the little guy loose. I believe home depot sells them. That might be an option for her.
I agree with all the posters that say just be honest with her.
Reply With Quote
  #8  
Old 01-02-2012, 01:36 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 35,779
Rep Power: 10
Steve has disabled reputation
Default

Welcome to our forum!

Are you looking to start a lawn care business now that you are out of the office work? Does she live in an area that you would like to service? Can you put a yard sign up on her lawn to promote your new lawn care business?

Could she give you a testimonial that you could use on your marketing to other people that live in her neighborhood?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #9  
Old 01-04-2012, 05:45 AM
MRK MRK is offline
Junior Member
 
Join Date: Apr 2010
Posts: 10
Rep Power: 5
MRK is on a distinguished road
Default

Hi everyone,
Thank you all for your assistance and comments.
I worked in an office with this lady and offered to mow her small lawn because she does not have the strength to operate a lawn mower.
I have not worked in that office for some months and am in the process of building up a lawn mowing business.
She lives appox 35 miles from me and fuel expenses are high especially because I was doing her lawn for free.
Although I do not have many lawn mowing customers (as yet) I want to tell her in a very nice way that I am unable to assist her anymore with her lawn care.
MRK
Reply With Quote
  #10  
Old 01-04-2012, 02:01 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 35,779
Rep Power: 10
Steve has disabled reputation
Default

I wonder if it would be worthwhile to put some feelers out to local organizations to see if someone else in the area could offer to help her out? Maybe put an ad on craigslist to see if someone could help?

Or maybe even send an email to a local church?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Got my First Customer!!! ovbarter@gmail.com General Talk 5 03-20-2011 08:12 PM
Weed Prevention from customer to customer winkie61 Lawn Maintenance / Lawn Renovation 5 02-23-2010 09:49 AM
bad customer quickcleanlawn General Business Discussions 2 07-31-2008 10:06 PM
The $20 a cut customer Steve Show Off - Picture Post - Photo Gallery 5 09-05-2006 08:18 PM
CUSTOMER BOX DENISE HENRY Community Assistance 1 05-06-2004 12:48 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
New Trailer
bobwill2009
Yesterday 12:46 PM
Today 01:34 PM
by B&B Lawn Services
4 90
Pushy customers
christopherhicks82
04-22-2014 08:22 PM
Today 01:04 PM
by Dan Tanner
8 177
Back for this year
xandrew245x
02-21-2014 04:30 PM
Today 12:46 PM
by xandrew245x
20 1,031
Truck, Trailer,...
hawthornelawncare
12-23-2011 12:01 AM
Today 12:39 PM
by Steve
80 25,369
Pond...
xandrew245x
04-22-2014 03:29 PM
Today 12:23 PM
by Steve
5 117
Mangwi Landscaping
bondservojc13
Yesterday 09:56 PM
Today 12:22 PM
by Steve
2 68
Acerage Rake
acrajchel
Yesterday 07:23 PM
Today 12:17 PM
by Steve
1 44
2.5 acre mowing
xandrew245x
04-18-2014 06:55 AM
Today 12:05 PM
by Steve
16 364
Advertising On...
JacobsLawnMowing
03-17-2014 03:21 PM
Today 11:58 AM
by Steve
14 899
In a bit situation need...
googus
04-22-2014 08:01 AM
Yesterday 10:03 PM
by googus
9 179
Any greenhouse operators...
GoGreenerKS
04-15-2014 11:21 AM
Yesterday 12:37 PM
by Steve
7 221
The $20 Mow Job
Dan Tanner
04-21-2014 07:24 PM
Yesterday 12:06 PM
by Steve
5 200
quickbooks users
CDLAWNCARE
04-20-2014 09:03 AM
Yesterday 06:48 AM
by CDLAWNCARE
4 180
Looking for advice on a...
Tekeda1
04-13-2014 09:53 AM
04-22-2014 07:55 PM
by Just for Cuts
23 586
About D@## Time!
TamMik
04-02-2014 08:10 AM
04-22-2014 05:14 PM
by BelleCityLawn1
19 880
What Was Your Setup When...
superrman77
02-11-2014 10:53 AM
04-22-2014 12:29 AM
by Tony317
22 1,728
Sulky and Turf Tracer
acrajchel
04-07-2014 01:44 PM
04-22-2014 12:07 AM
by Tony317
9 451
danny 2
danny2
04-19-2014 10:19 PM
04-21-2014 12:25 PM
by Steve
3 140
this mower is driving me...
boog
04-17-2014 12:07 PM
04-21-2014 12:10 PM
by kslawn
13 367
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
04-21-2014 12:02 PM
by kslawn
20 614
I Got Taken...,
Dan Tanner
04-19-2014 06:26 AM
04-21-2014 11:49 AM
by Steve
4 233
new to this forum!
mower13126
04-18-2014 07:37 PM
04-21-2014 11:39 AM
by Steve
4 152
REO calling
Dan Tanner
04-16-2014 05:03 PM
04-21-2014 11:33 AM
by Steve
12 351
employee pay
4 seasons maintenance
04-10-2011 09:34 PM
04-20-2014 04:40 PM
by Dan Tanner
20 6,893
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
04-20-2014 11:13 AM
by ExtremeLawncareServices
32 1,218
Lawn Renovation
stevef1201
04-11-2014 12:00 PM
04-20-2014 11:11 AM
by kslawn
10 372
Customers droping like...
goodtimez
04-18-2014 09:53 AM
04-19-2014 08:09 AM
by CDLAWNCARE
7 237
Best Bulk Mulch delivery...
Steven Virgadamo
04-18-2014 09:52 AM
04-18-2014 05:34 PM
by Steve
2 106
Steve Virgadamo,...
Steven Virgadamo
04-18-2014 09:49 AM
04-18-2014 05:08 PM
by Steve
2 91
Instagram
Gerardo_Landscape
04-16-2014 11:28 AM
04-18-2014 04:51 PM
by Steve
3 191
Help with weed liability!
Prolawnofchatt
04-15-2014 09:10 AM
04-18-2014 04:47 PM
by Steve
5 255
Nationwide lawn care...
Billy Goat
04-15-2014 05:21 PM
04-18-2014 04:39 PM
by Steve
9 268
Truck Signage
Dan Tanner
04-16-2014 11:00 PM
04-18-2014 04:04 PM
by stevef1201
10 293
leaf removal
tlf59263
04-15-2014 10:00 PM
04-18-2014 03:59 PM
by stevef1201
6 244
Pay per click advertising
roostertail
02-12-2014 07:26 PM
04-17-2014 07:11 PM
by yardrate
10 641
Accepting credit cards,...
Darksteel
03-17-2014 08:01 PM
04-16-2014 01:02 PM
by jymie
15 810
Trimec
acrajchel
04-15-2014 08:24 PM
04-16-2014 11:10 AM
by Steve
3 151
Gopher Forum Discount!
BlackRain75
04-12-2014 10:44 PM
04-16-2014 10:50 AM
by Steve
9 349
hello
NFrailey
04-15-2014 01:39 PM
04-16-2014 10:48 AM
by Steve
1 137
Pricing a Mulch Job
dmcalpi
04-07-2014 02:16 PM
04-16-2014 09:40 AM
by jymie
21 797
google earth
CDLAWNCARE
04-12-2014 03:24 PM
04-16-2014 09:36 AM
by jymie
8 299
There has to be an...
CDLAWNCARE
04-14-2014 12:59 PM
04-15-2014 04:06 PM
by Dan Tanner
6 239
First Day Back!
BelleCityLawn1
04-09-2014 09:13 PM
04-15-2014 11:16 AM
by Steve
11 372
Mow America
stevegredler
04-13-2014 01:02 PM
04-14-2014 09:53 PM
by kslawn
5 280
Power Broom
acrajchel
04-14-2014 07:46 AM
04-14-2014 12:47 PM
by CDLAWNCARE
2 156
Say Hello !!!
Steve
03-19-2007 11:18 AM
04-14-2014 11:34 AM
by Steve
1,176 286,984
Equipment reviews
Greg'slawnandlandscape
04-09-2014 07:17 AM
04-14-2014 11:27 AM
by Greg'slawnandlandscape
13 536
Aerating Prices?
Dan Tanner
04-08-2014 03:16 PM
04-14-2014 10:31 AM
by Steve
13 547
Estimating help
acrajchel
04-11-2014 06:06 PM
04-14-2014 10:20 AM
by Steve
3 247
Need help bidding church...
GreenRidge Lawn&Landscape
04-07-2014 08:01 PM
04-14-2014 09:49 AM
by Steve
12 503
» Popular Tags
2wd 34'' advertisement birdscaping buy charge christmas christmas lighting client collections subcontractor color jet credit card processing customers ecosymbiosis escrow exmark ferris flower bed for sale fundraiser georgia gopherhaul gravely holiday holiday decorating honda how much to charge how to bid installation kawasaki lawn care lawn care business podcast lawn care business show lawn service lawn service clarksville tn leaf cleanup leaf removal lighting brass outdoor lights marketing mowing mulch mulch estimate native plants new buisness new business oil online classifieds organize outdoor environments payday podcast redmax rotating savannah scag season seo social media sprayer starting a business stihl taxes theft of services tips truck unreasonable walk behind walker winter winter services
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 03:22 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 03:22 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy