Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Zombie = Me


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #11  
Old 12-30-2011, 01:41 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,533
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I believe that it's because I really want to avoid being bombarded with complaints,
How have the amount of complaints or the way the complaints are dealt with differed at all with the snow shoveling service you are being hired as a sub contractor to perform?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 12-30-2011, 02:21 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by Steve View Post
How have the amount of complaints or the way the complaints are dealt with differed at all with the snow shoveling service you are being hired as a sub contractor to perform?
They are very understanding. We both know 99% of phone calls are b.s, and we both have a similar standard for the work we do.

I got a call the other day saying, "xx says their walkway wasn't done?"

I said, "It's done".

they said, "ok".

Regardless, I don't want to take any chances. I know how frustrating phone calls can be, so even if I'm not the one who answers directly to the customer I have to keep the person who does in mind. It's refreshing not having to deal with the phone calls, it's truly AMAZING. I get a lot of respect from the other company, over any client. Odd, eh?
Reply With Quote
  #13  
Old 01-02-2012, 01:10 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,533
Rep Power: 10
Steve has disabled reputation
Default

Very interesting. So ultimately, do they handle the calls differently than you would? If someone calls to complain, does anyone have to pay a service visit or do they feel out the call to see if it is b.s. or not?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #14  
Old 02-06-2012, 03:45 PM
willshome willshome is offline
new member
 
Join Date: Jan 2012
Location: Mass
Posts: 865
Rep Power: 0
willshome is on a distinguished road
Default

why dont you use a snowblower I can use one all day and not get tired. I know not good on steps... but to do some of the work it may help
Reply With Quote
  #15  
Old 02-06-2012, 04:43 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Very interesting. So ultimately, do they handle the calls differently than you would? If someone calls to complain, does anyone have to pay a service visit or do they feel out the call to see if it is b.s. or not?
Well they have been in business for a very long time. They are fully aware that clients are almost always dishonest. When you have a lot of customers, and only a very small percentage of them complain, it's kind of obvious to say that they're just being silly.

I offered to take photographs of the properties that we've received complaints from. The work is always done, but the client(s) I suppose get bored, and that's something we cannot control.

When the company I'm assisting gets a complaint, they email me asking if I had done the work. Most times I say, "It's done", and I also warn them about what the client is like if I have ever met them, just so the receptionists gets an idea of who she's speaking too over the phone.

Other than that, I will volunteer to go and check out a property I may have missed. Doing hundreds of walkways, it's hard to remember each one. If the the work has been done, I snap a picture and the company I'm assisting can use it to defend themselves.

In a way, I suppose we look out for each other.


-

@willshome

We don't use snow blowers because they are inefficient. We are two guys who jump out of a truck and tackle the work in no time at all. The only way we can have shorter days, is if we remove all the stop signs in town. LOL.

But honesty, a snow blower would take us a lot more time to use. We mostly do stairs anyway, so it would just be a burden. For the ones we could use a snow blower on, we'd still end up having to grab our shovels for the most part.

These are what most of them look like;

Attached Images
File Type: jpg walkways.jpg (30.3 KB, 2 views)
Reply With Quote
  #16  
Old 02-06-2012, 05:21 PM
willshome willshome is offline
new member
 
Join Date: Jan 2012
Location: Mass
Posts: 865
Rep Power: 0
willshome is on a distinguished road
Default

Now i see why you can't find anyone to work for you, they take one look at the job and run for the hills
Reply With Quote
  #17  
Old 02-07-2012, 01:51 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,533
Rep Power: 10
Steve has disabled reputation
Default

Scott,

When you show up to the jobs with such walkways and stairs, how long does it take you to clear them on average?

Do you ever play around with using a leaf blower on them to remove the snow or does it get too thick and heavy?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #18  
Old 02-09-2012, 10:50 AM
psparaco psparaco is offline
Senior Member
 
Join Date: Apr 2009
Location: Rosedale, Maryland
Age: 37
Posts: 199
Rep Power: 6
psparaco is on a distinguished road
Default

I feel your pain Scott. So far this winter we have received 1 inch of snow total , 1/8" of ice total and thats it. average day time temps since december 1st has been 40-60. night time temps 20-40. any storms came in the form of rain. the ground hasnt even frozen solid yet and probably won't. a typical winter is usually 20 inches on average for the year. but I am soo hoping for an early lawn season. Scheduled start date is april 1st but hoping for as early as March 18th. got my fingers crossed.
Reply With Quote
  #19  
Old 02-09-2012, 11:42 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Scott,

When you show up to the jobs with such walkways and stairs, how long does it take you to clear them on average?

Do you ever play around with using a leaf blower on them to remove the snow or does it get too thick and heavy?
Nah, I leaf blower wouldn't be able to move anything unfortunately, would be cool. By the time were 1/3 in the route, the snow becomes solid.

As for how long it takes, we've kind of built a system so we're pretty fast.

Basically, we shovel our way up the stairs, and then back down again. Shoveling up the stairs means we shovel the snow to one side of a staircase, then on the way down we bring all of the snow down onto a path, then throw it onto the lawn or driveway depending on if the tractors have arrived yet.

If you don't have the right mind set, it'll be a long job. You really need to 'attack' the snow and know how to shovel different types of snow.

So our system is basically;

Person 1 goes ahead, and works their way up the stairs, pushing the snow to the right/left, and then works their way down the stairs dragging the snow with them.

Person 2 clears the main path, and helps to clear the snow that Person 1 has pushed down the staircases.

... I really wish I could make a video to demonstrate some shoveling tips/handling, I've got loads of them.

... Person 1 will actually do a fast job to clear the edges of the path, on the way up.. To avoid wasting time, having snow fall onto other steps... bla bla bla, this makes no sense unless I show you LMAO.. dammit.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Business Name
sanchez5
10-28-2014 11:55 PM
Today 12:57 PM
by jrs.landscaping
7 194
Pavers
crieg122
10-28-2014 02:49 PM
Today 11:46 AM
by crieg122
4 183
Difference between lawn...
sanchez5
Yesterday 04:20 PM
Today 05:58 AM
by Billy Goat
1 114
Gie-review / What's new...
ExtremeLawncareServices
10-25-2014 09:19 AM
Yesterday 10:35 PM
by ExtremeLawncareServices
5 385
My Newest Toy (B.P....
Dan Tanner
10-23-2014 05:50 PM
Yesterday 12:26 PM
by Steve
6 491
West cost lawn prices
SGlawncare
10-09-2014 09:51 PM
10-28-2014 11:08 PM
by SGlawncare
4 851
Say Hello !!!
Steve
03-19-2007 11:18 AM
10-28-2014 02:51 PM
by Steve
1,193 341,010
Help a brother...
tbtigers03
09-28-2014 11:41 AM
10-28-2014 02:38 PM
by Steve
14 1,881
Business Cards
crieg122
10-25-2014 12:03 PM
10-28-2014 02:37 PM
by crieg122
4 362
Lawn Care business...
crieg122
10-23-2014 01:23 PM
10-28-2014 11:28 AM
by crieg122
15 677
So how do you guys...
Mr. Mow
10-26-2014 07:55 AM
10-28-2014 04:56 AM
by Billy Goat
2 304
Hi Steve From West...
Mr. Mow
10-21-2014 01:59 PM
10-28-2014 01:37 AM
by Steve
3 500
Pressure Washing Like a...
TNTurf
08-01-2014 11:47 PM
10-27-2014 10:36 PM
by SGlawncare
12 1,218
new to the forum
madmedic8575
10-24-2014 02:52 PM
10-27-2014 12:14 PM
by Steve
1 318
Dealing With Gas Can...
Mr. Mow
10-21-2014 01:41 PM
10-26-2014 10:59 AM
by stevef1201
13 681
Leaf removal
madmedic8575
10-24-2014 04:14 PM
10-26-2014 07:45 AM
by Mr. Mow
5 439
raking leaves ?
robert8509
10-22-2014 09:19 PM
10-25-2014 12:09 PM
by biglee
10 591
Leaf Box & Loader Set...
ringahding1
10-21-2014 06:20 AM
10-25-2014 11:46 AM
by crieg122
6 585
hey everyone
robert8509
10-22-2014 08:16 PM
10-24-2014 11:07 PM
by robert8509
7 482
12 Years in Business!
Chilehead
10-23-2014 08:07 AM
10-23-2014 11:08 PM
by Chilehead
2 413
Cheapskate Landlord...
Mr. Mow
10-20-2014 06:33 AM
10-23-2014 05:55 PM
by biglee
13 740
Hi from SoCal
Jmoney
10-23-2014 11:29 AM
10-23-2014 12:51 PM
by Steve
1 372
Workmans compensation...
CDLAWNCARE
10-15-2014 08:05 AM
10-23-2014 12:33 PM
by Steve
5 840
Pda
stevef1201
10-18-2014 02:05 PM
10-23-2014 06:12 AM
by ringahding1
4 667
Hello, from TEXAS
sanchez5
10-17-2014 09:56 PM
10-22-2014 01:27 PM
by Steve
6 728
Organic Lawn Care...
NHray
10-17-2014 06:05 PM
10-22-2014 01:23 PM
by Steve
3 695
first year update
cmdlawncare
08-12-2014 05:41 PM
10-22-2014 07:47 AM
by ringahding1
4 1,690
What parts do you carry...
Just for Cuts
10-17-2014 09:08 AM
10-21-2014 01:36 PM
by Mr. Mow
16 974
Jungle to Beautiful
stevef1201
10-17-2014 09:54 AM
10-21-2014 01:26 PM
by stevef1201
11 837
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
10-21-2014 01:19 PM
by ExtremeLawncareServices
158 11,936
Sunny Beach Tennis...
SGL1
10-19-2014 11:24 PM
10-21-2014 01:04 PM
by SGL1
4 566
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
10-20-2014 08:34 PM
by biglee
10 2,159
Look out Bob Villa -...
Mr Dave
09-30-2014 10:06 AM
10-20-2014 05:42 PM
by SGL1
7 1,648
how to fi d commercial...
mchampion319
10-19-2014 09:50 PM
10-20-2014 04:41 PM
by Steve
1 539
Hello From Tennessee
mrmann901
10-17-2014 10:02 PM
10-20-2014 04:24 PM
by Steve
1 605
questions on order to...
jack2048
10-13-2014 11:15 AM
10-20-2014 03:27 PM
by Mr. Mow
15 1,062
This sucks...
Matther777
09-18-2014 04:56 PM
10-20-2014 02:14 PM
by Steve
14 2,580
Cement mixer
KevinsLawns
10-15-2014 08:03 PM
10-20-2014 02:11 PM
by Steve
7 788
Hello ! New guy Rob here
RWorthley1
10-17-2014 04:05 PM
10-20-2014 02:09 PM
by Steve
1 640
Snow Blowing
gwilson98
10-12-2014 02:21 PM
10-17-2014 02:51 PM
by Steve
6 973
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
10-17-2014 07:49 AM
by SGL1
6 1,278
Grasswhoopins.com Anyone...
GRASS WHOOPINS
06-21-2011 11:38 PM
10-16-2014 01:30 PM
by ExtremeLawncareServices
42 9,680
I Want to buy old...
ExtremeLawncareServices
10-10-2014 10:04 PM
10-15-2014 09:12 PM
by ExtremeLawncareServices
6 995
Do you find weed eating...
chuck2s
10-15-2014 02:10 PM
10-15-2014 02:10 PM
by chuck2s
0 718
Incorporating &...
WesleySnips
10-01-2014 09:39 PM
10-15-2014 01:37 PM
by kslawn
20 1,847
Falling into business
stellarmowing
09-28-2014 04:35 PM
10-15-2014 05:57 AM
by ringahding1
8 1,842
Apartment Complex and...
lxarth
06-22-2011 01:10 PM
10-14-2014 06:25 PM
by jrs.landscaping
42 9,967
I LOVE hedge trimming
stevef1201
10-13-2014 09:05 AM
10-14-2014 01:06 PM
by Steve
5 851
Help with seeder...
ExtremeLawncareServices
10-09-2014 07:39 AM
10-13-2014 08:09 PM
by ExtremeLawncareServices
5 1,016
The Market watch
WesleySnips
10-12-2014 08:47 PM
10-13-2014 05:40 PM
by SGL1
3 847
» Popular Tags
4wd aerocore apartment bid apartment lawn care estimate applying article marketing bid billy goat brushcutter blades bush charge collections subcontractor decorating deliquentaccounts ditches employee problems equipment rental estimate exmark ferris first truck foreman georgia gopherhaul gravely growing a lawn care business honda how much to charge husqvarna hydraulic installation introduction landscape services lawn lawn care lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website marketing mechanic monthly mulch mulch price new business new mower ordinance podcast reo running a business scag scag v-ride search engine optimization seo shreaded snow snow plowing starting a business start up lawn care business steep lawns steve stihl theft of services toro trailer truck new used landscape walker won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 01:36 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 01:36 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy