Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Enough is Enough


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 12-17-2011, 06:49 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default Enough is Enough

So, dealing with all sorts of crappy clients can get exhausting. Every once in awhile, you kind of need to say 'enough is enough'.

What's the worst thing you've done/said when a client had annoyed you?


For starters, one client would always complain that I never show up regularly. This is due to the fact she's always missing payments and avoiding my warnings, and I only go every now and then so that the work doesn't pile up on me by the time she does eventually pay me.

This was in 2008, she gave me a phone call telling me how she is not satisfied with the service. I never said the 'f' word so much in my life, and it felt amazing. She really pushed my buttons by having the nerve to attack my company like that.

It ended like this;

Lady: You aren't being very professional.
Scott: Dealing with your kind isn't my profession.

//

YOU'RE TURN!!!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 12-17-2011, 08:42 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 11
picframer will become famous soon enough
Default

Lawn care business tipsLawn Care Business Book
Client: This is not what I expected.............

Reply: I find it hard to understand how I can manage your change in expectations as this is exactly what you asked for.......

Client: Yes but i didn't realize what it would look like

Reply: Your new expectations will come at a cost, here is our written agreement.........
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #3  
Old 12-17-2011, 08:52 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

LOL!

Clients are so funny sometimes... tsk tsk.
Reply With Quote
  #4  
Old 12-18-2011, 03:18 AM
nickeckes nickeckes is offline
Member
 
Join Date: Apr 2011
Posts: 62
Rep Power: 6
nickeckes is on a distinguished road
Default

Client - Why Do you Cut my neighbors lawn cheaper then you charge me? If you don't lower mine then i will find someone else.

Me - i told her i could not drop her price and the reason her neighbors was cheaper was because "your neighbor dont have a fence in the back yard like you do"

(there lawns were adjacent so no fence in neighbors yard, besides the corner post)

Client - Well i will find someone else to cut my lawn then

Me - Go right ahead i can't lower your price. .

so i waited a few weeks(not cutting her lawn) as she found some kid off craigslist to cut it. .

i waited for her to find some1 because. . . little did she remember she was under contract with me for the whole year. . and she owed me some money for canceling my service. . .

BAM shes owes me $350 bucks. .

I WIN


so she gives me a call and i could see her face threw the phone it looked like this i told her i would give her 2 weeks to pay me and if she does not pay i will take further action. . she said it was not fair. . and i told her. . what if you went to work and come friday (payday) your boss tells you. . we had a bad week we dont have the funds to pay you. . i said "what would you do"?? and she goes ok your check will be in the mail next week. .

a week rolls around . .. i get the check
Reply With Quote
  #5  
Old 12-21-2011, 10:56 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,970
Rep Power: 10
Steve has disabled reputation
Default

Do you find each one of these client experiences alters and shapes the way you deal with future customers?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 01-11-2012, 03:46 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Hey Cheese, you know how I'm always telling you I have "perfect" clients?

I got a call today.


(weak, feeble voice)
"Hello Hedge, I waited yesterday and you didn't show up."

(I'm puzzled as frick because I haven't spoken to a client in weeks, let alone arranged to do any work)

"I don't recall making plans to stop by", I said.

She chuckles and says "Don't you remember? You said you could stop after 2pm!"

(blink blink)

"I don't recall talking to you since the day you asked me to stop by when you gave me the Christmas card."

She chuckles again and says, "Oh sure, you called me on Monday!"

(long pause - OK, she's lost her mind)

"Oh, that's OK", she says... "You can stop by any time to look at that tree."

(???!!!)

"Are you sure you didn't speak to someone else, because I don't do tree work".

"Oh my! I thought you did!"

"No, just small trees and low hanging branches", I replied.

"Oh, well you wouldn't be doing anything with MY tree!"

(No, indeed not)




WHEW!!!! She almost convinced me that I was the crazy one!

Apparently she had talked to someone else about the tree.
I'm not dropping her as a client, but thought you'd get a kick out of that!

Last edited by Hedgemaster; 01-11-2012 at 03:49 PM.
Reply With Quote
  #7  
Old 01-11-2012, 04:59 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

LMAO

Clients... they really know how to confuse the crap out of us...



I'm happy you were able to get out of the situation, that would have drove me up the wall!!!! LOL
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Hello Everyone
JohnsLawnCare
06-22-2016 11:14 AM
Today 01:59 AM
by SC93
7 111
Business Overload
Chilehead
05-06-2016 09:27 PM
Today 01:27 AM
by SC93
14 662
Firefighter gone Lawn...
Firehouselawn@hotmail.com
03-10-2016 04:50 PM
Yesterday 07:26 PM
by acrajchel
9 10,050
Exmark Turf Tracer
acrajchel
02-01-2014 11:34 AM
Yesterday 07:23 PM
by acrajchel
5 2,089
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
Yesterday 06:59 PM
by acrajchel
7 2,994
3 Applications or 5...
stansg1fresh
02-18-2013 12:02 PM
Yesterday 06:48 PM
by acrajchel
2 1,354
Checmial Applications
acrajchel
Yesterday 06:44 PM
Yesterday 06:44 PM
by acrajchel
0 15
Ybravo 25 mowers
SGL1
06-11-2016 09:52 AM
06-21-2016 03:44 PM
by acrajchel
5 254
Great Arborist Ladder
SGL1
06-04-2016 09:56 AM
06-17-2016 08:46 AM
by SGL1
10 338
Help a Brother Out -...
Hedgemaster
01-23-2012 04:19 PM
06-17-2016 08:28 AM
by SGL1
94 34,357
Best Push Mower You Have...
markty
05-14-2016 03:46 PM
06-17-2016 06:08 AM
by SGL1
20 777
anyone interested in a...
GoGreenerKS
06-16-2016 01:00 PM
06-17-2016 02:58 AM
by SC93
4 145
Prolin
rmccutchan
05-21-2016 04:53 PM
06-16-2016 05:28 PM
by acrajchel
3 298
Laying new grass, Sod...
WarriorLandscapingCAN
05-23-2016 10:07 AM
06-16-2016 05:27 PM
by acrajchel
2 289
Is it too late?
Cpadgett
05-28-2016 09:10 AM
06-16-2016 05:24 PM
by acrajchel
6 402
Upgraded to a new mower
Stevenor92
05-17-2016 08:17 PM
06-16-2016 05:22 PM
by acrajchel
9 508
How can I fix my...
WarriorLandscapingCAN
06-10-2016 07:47 PM
06-16-2016 05:19 PM
by acrajchel
2 200
Need a lil help
Cpadgett
06-05-2016 09:51 AM
06-16-2016 05:17 PM
by acrajchel
5 323
help with sole...
greenbuds
03-24-2016 12:21 PM
06-16-2016 05:01 PM
by acrajchel
4 9,718
New Member from...
tiptoppmanager
06-15-2016 07:39 AM
06-15-2016 03:18 PM
by SC93
2 137
Say Hello !!!
Steve
03-19-2007 11:18 AM
06-14-2016 08:16 AM
by poppyanne
1,252 437,521
Brand new fish pond
Flynn landscaping 2016
06-12-2016 09:53 AM
06-13-2016 11:21 AM
by Steve
1 125
Whats up??
Cpadgett
05-27-2016 10:57 AM
06-06-2016 08:46 PM
by Cpadgett
11 463
New Member from Texas
NathanR
06-02-2016 06:13 PM
06-03-2016 09:17 PM
by SC93
7 292
Edging Fad...
Tree geek
05-10-2016 11:29 PM
06-03-2016 07:02 PM
by SGL1
3 472
To mow weekly or Biweekly
WarriorLandscapingCAN
05-11-2016 04:09 PM
06-03-2016 06:42 PM
by SGL1
11 727
Your Time Lawn Care
yourtimelawncare
05-31-2016 01:12 PM
06-02-2016 10:11 PM
by SC93
2 267
Hello from Alabama
pruzilla
05-25-2016 01:20 PM
05-26-2016 08:14 AM
by pruzilla
2 257
» Popular Tags
become an entrepreneur best mower be your own boss break business education business help business management contractor hacks deck lift dethatcher edging entrepreneur entrepreneur education estimates fuel problems fuel pump half moon blade hydro jjandm lawncare l.t.rich landscape landscape design landscaping landscaping design company landscaping richmond va landscping lawncare lawn mowing lawnservice lowering grade marketing mulch new business planting plowing raising grade residential lawn care richmond va richmond virginia lawn care roundup safety scag snowblower snow plowing snow shovel solo solo backpack sprayer sprayer start a business start a lawn care business start business start up swzt toro timecutter tree tree pics tree service video walk behind what to charge work from home z-max z-spray
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 02:49 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 02:49 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy