Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Bill Collection


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #21  
Old 01-04-2012, 10:58 PM
Sprinkler Buddy's Avatar
Sprinkler Buddy Sprinkler Buddy is offline
Senior Member
 
Join Date: May 2011
Location: Florida
Posts: 746
Rep Power: 5
Sprinkler Buddy is on a distinguished road
Default

As much as it would infuriate me, I would chalk it up as a learning experience. Being self employed, I believe we all have these cases from time to time. I know I have.

In the end, I just tell myself, "What goes around comes around."

Makes me Mad just thinking about it.
__________________
Don't Keep Replacing Lawn Sprinkler Heads
Protect them with "Sprinkler Buddy"
CLICK HERE > http://www.sprinklerbuddy.com
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #22  
Old 01-05-2012, 02:49 PM
dpld dpld is offline
new member
 
Join Date: Jan 2012
Location: nj
Posts: 885
Rep Power: 0
dpld is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by Clays Landscape View Post
I did a lawn renovation for a lady 25 miles away this fall. It including tilling up her entire yard, reseeding, lime fertilizer, create/edge beds around home, $220 of mulch and planting of 10 rose bushes. The yard is in a very low swampy area and is always wet.

Well the total bill came up to just under $1,500 with $850 being materials/tractor use. This job was done October 15 and the lady just paid me $615.68 today. I have been in contact with her reminding her but she continues to start that she is not happy that her yard is still wet. The estimate had the exact phrase "surface tilling", NOT REGRADING!

She refuses to pay until I come back in the spring and level the entire yard which would require hauling many loads of dirt in. I am not willing to do this. I have been back twice, free of charge, with a drag and worked for several hours!

Everyone, please be completely honest and let me know how you would handle this situation. I appreciate anything as this has really been bothering me.

Thanks!!!

you could take her to small claims court but depending on the wording in your contract the scales could balance in her favor.

was every detail in the contract from start to finish?

i learned to not only do business with a written contract with every detail spelled out includeing a authorization signature i even list details as what would not be covered in the contract.

it is not only important to spell it out word for word with people you need to also include the unforseen's of a potential job because most people get into agreements without ever reading or asking the right questions and then when its over and they are unsatisfied they start the " i thought you were going to do this and that" deal.

i do all commercial property care these days and even dealing with corporate owners and management companies it is sad to say that you got to spell it out like you are dealing with a 5 year old to avoid these kinds of problems and home owners are even harder to deal with.
Reply With Quote
  #23  
Old 01-05-2012, 03:08 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,343
Rep Power: 10
Steve has disabled reputation
Default

Quote:
i learned to not only do business with a written contract with every detail spelled out includeing a authorization signature i even list details as what would not be covered in the contract.
How long into running your business did you start doing this? Was it right from the beginning or did it take a while? Also was there any situation you went through that made you decide enough was enough and you had to start doing things this way?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #24  
Old 01-05-2012, 05:10 PM
dpld dpld is offline
new member
 
Join Date: Jan 2012
Location: nj
Posts: 885
Rep Power: 0
dpld is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
How long into running your business did you start doing this? Was it right from the beginning or did it take a while? Also was there any situation you went through that made you decide enough was enough and you had to start doing things this way?

i learned early on that this was the way to go. i never did'nt get paid but i had a issue where there were some grey area's in the scope of work and it ended up costing me more time and money that actually bombed the job but it was a matter of biteing the bullet and sucking it up to get it done and chock it up for experience.

it takes time to get it right because you want to make sure everything is spelled out to protect both parties and avoid and misunderstandings but you also have to do it in a manner that is not so intimidating.

the most effective part is every detail of the work at hand from start to finish as well as pointing out any pre existing condition's and if they will be addressed or not.

most guys worry about the bid price and the basics of what they are doing in contracts but they always leave out the parts that mention what is not included in that agreement.

Last edited by dpld; 01-05-2012 at 05:13 PM.
Reply With Quote
  #25  
Old 01-06-2012, 01:40 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,343
Rep Power: 10
Steve has disabled reputation
Default

Quote:
as well as pointing out any pre existing condition's and if they will be addressed or not.
This is a very good point that is not brought up much. What is your view on why you feel this is important to include?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #26  
Old 02-06-2012, 07:56 PM
willshome willshome is offline
new member
 
Join Date: Jan 2012
Location: Mass
Posts: 865
Rep Power: 0
willshome is on a distinguished road
Default

just so I understand this, the first time she said there was a "problem" was two months later. NICE
Reply With Quote
  #27  
Old 02-07-2012, 08:25 AM
dpld dpld is offline
new member
 
Join Date: Jan 2012
Location: nj
Posts: 885
Rep Power: 0
dpld is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
This is a very good point that is not brought up much. What is your view on why you feel this is important to include?
i found it important because sometimes the owner may not mention something but in the back of their mind they think it will be part of the job and self explanitory.

it also conveys a more professional image as well as gives the client a better sense of satisfaction that not only did you take the time to give them a proposal but you listened as well as noticed things that they either paid no mind to or failed to mention.

some folks will not mention it on purpose and try to let it slip through the cracks so they can hit you up for it as a throw in and dangle the carrott in your face and if they see you made no mention of it in the contract then that gives them the green light to screw you.

i know we would all love to believe that our customers are the best and anyone who calls you for your services are a good person but it takes all kinds to make the world go around and your first responsibillity as a business owner is to protect yorself.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Leaf Collection picframer General Talk 8 02-24-2011 07:26 PM
Lawn vac for leaf collection OldRedFord Truck, Trailer, and Outdoor Power Equipment Discussion, Repairs. 5 08-26-2010 11:43 PM
Leaf Collection in comfort picframer General Talk 26 10-23-2009 02:08 AM
leaf collection invention Steve Truck, Trailer, and Outdoor Power Equipment Discussion, Repairs. 6 02-09-2008 11:52 AM
Collection Letters LuvdaPack36 Gopher Software Support Archived Question & Answers - Read Only 9 02-20-2006 08:14 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Irrigation
pboy8634
02-21-2010 12:46 PM
Yesterday 10:05 PM
by biglee
25 8,368
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
Yesterday 09:58 PM
by biglee
37 9,008
More Rain or Less?
Steve
05-20-2015 12:06 PM
Yesterday 01:48 PM
by Matther777
7 128
What's your next...
Steve
05-15-2015 11:54 AM
05-21-2015 11:23 PM
by biglee
13 308
Peace garden ideas
SGL1
05-13-2015 03:15 PM
05-21-2015 07:51 PM
by avetslawncare
16 448
Equipment dealers
mattthelawnguy
05-21-2015 04:33 PM
05-21-2015 04:33 PM
by mattthelawnguy
0 39
Show us your stripes
Just for Cuts
05-21-2015 03:07 PM
05-21-2015 03:07 PM
by Just for Cuts
0 56
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
05-21-2015 02:58 PM
by Just for Cuts
4 134
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
05-20-2015 09:18 PM
by ExtremeLawncareServices
84 6,706
Total yard rehab
SGL1
04-23-2015 03:59 PM
05-19-2015 08:22 PM
by SGL1
15 758
Say Hello !!!
Steve
03-19-2007 11:18 AM
05-19-2015 04:12 PM
by NinaMarie86
1,223 388,922
New Lawn Service
carmelitaslawnservice
05-19-2015 10:02 AM
05-19-2015 02:51 PM
by Steve
1 82
Landscaper Jailed After...
SGL1
05-18-2015 08:15 AM
05-19-2015 02:37 PM
by Steve
5 175
Pictures of commercial...
avetslawncare
04-01-2015 09:47 PM
05-19-2015 02:29 PM
by Steve
38 1,946
feeling like im being...
Bradcook21
05-17-2015 07:33 AM
05-19-2015 02:11 PM
by Steve
6 191
good news yesterday
Bradcook21
05-17-2015 07:08 AM
05-19-2015 06:16 AM
by Bradcook21
3 125
ignition coil
jasonw
05-12-2015 05:31 PM
05-18-2015 12:07 PM
by Steve
3 245
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
05-18-2015 12:06 PM
by Steve
13 639
Big (to me) mulch job
tl757
04-23-2015 05:32 PM
05-15-2015 08:46 PM
by biglee
22 1,448
big dog mowers?
Bradcook21
05-13-2015 04:03 PM
05-14-2015 10:55 AM
by Steve
4 272
Small HOA Bid
lxarth
05-06-2015 10:37 PM
05-13-2015 11:55 AM
by Steve
9 481
New company in Michigan
SEM
04-24-2015 09:27 PM
05-13-2015 11:51 AM
by Steve
11 612
Fired for refusing to...
Mr. Mow
05-09-2015 06:15 AM
05-12-2015 01:36 PM
by Steve
6 480
What a JERK!
Chilehead
05-06-2015 08:13 AM
05-12-2015 01:14 PM
by Steve
9 553
I have ZERO confidence...
Just for Cuts
05-01-2015 04:24 PM
05-12-2015 03:53 AM
by jrs.landscaping
31 1,035
landscape insurance
clarkslawn
03-30-2015 10:14 PM
05-11-2015 01:15 PM
by Steve
6 998
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
05-10-2015 07:50 PM
by ExtremeLawncareServices
9 1,023
Bought my first STIHL...
Mr. Mow
05-09-2015 06:29 AM
05-10-2015 08:36 AM
by Mr. Mow
9 391
advice wanted please and...
CHenricks
05-07-2015 08:40 PM
05-08-2015 04:20 PM
by CHenricks
7 406
Hello
SallyBorowicz
05-06-2015 11:14 AM
05-08-2015 02:21 PM
by Steve
3 326
Mower Advice
tl757
05-06-2015 02:31 PM
05-08-2015 01:45 PM
by Steve
6 446
Home today...Still...
biglee
05-06-2015 11:59 AM
05-07-2015 12:06 PM
by biglee
2 323
I'm Back With The Best...
aduttonater
02-21-2015 12:41 AM
05-07-2015 11:17 AM
by Steve
79 3,886
color fliers?
holymoly
04-18-2015 02:32 PM
05-07-2015 10:57 AM
by Steve
16 1,006
Looking good
mrsmichigan
05-06-2015 09:47 AM
05-07-2015 10:53 AM
by Steve
1 278
What are your biggest...
Steve
05-05-2015 01:24 PM
05-07-2015 10:52 AM
by Steve
2 321
is craiglist good to...
JBENI
04-16-2015 11:11 AM
05-06-2015 07:15 PM
by TheYardGuy
12 1,071
Go daddy web site and...
jcurr33
05-04-2015 06:00 PM
05-05-2015 11:57 AM
by Steve
2 352
How busy are you now?
Steve
05-04-2015 01:10 PM
05-05-2015 11:47 AM
by Steve
4 390
mowfinder
scaypa
04-27-2015 05:44 PM
05-04-2015 01:14 PM
by Steve
1 420
Latest video, Facebook...
Sprinkler Buddy
05-01-2015 06:54 AM
05-04-2015 01:09 PM
by Steve
3 385
weed
avetslawncare
04-16-2015 07:56 PM
05-01-2015 11:38 AM
by Steve
8 799
so i need somehelp with...
dalvan0
04-28-2015 07:43 PM
04-30-2015 10:55 PM
by avetslawncare
3 690
Anyone have a Lawn Care...
nishirandall
04-28-2015 08:45 PM
04-30-2015 12:00 AM
by Steve
1 459
mowing pic
joshlawncare
04-25-2015 12:34 PM
04-29-2015 10:55 PM
by Steve
5 562
Help with a truck
bdodson89
04-27-2015 08:15 PM
04-29-2015 10:47 PM
by Steve
4 458
Ford F250 Wheel loaders...
jrs.landscaping
04-28-2015 05:34 AM
04-29-2015 07:47 AM
by jrs.landscaping
2 421
Correct me if I'm wrong...
SGL1
04-26-2015 02:41 PM
04-28-2015 06:57 AM
by SGL1
12 584
equipment marketplace?
jrs.landscaping
04-27-2015 04:49 PM
04-27-2015 06:09 PM
by jrs.landscaping
2 394
Buying contracts /...
greenscaper123
04-26-2015 04:46 PM
04-27-2015 05:59 PM
by Steve
2 464
» Popular Tags
ad landscaping aerocore apartment complex auger bark billy goat brushcutter blades blowout bob villa collections commercial contract help curb appeal services demonstration design edging employee problems equipment dealer equipment rental facebook ferris flyers foreman grass growing a lawn care business hardscapes hills hiring husqvarna hydraulic john deere quik trac landscape landscape services lawn aeration lawn care lawn mowing marketing marketing secrets more customers business mr dave mulch ordinance past due patio install per hour charge pricing profit on employee pto push versus ride running a business scag v-ride scripts secrets to landscaping seo shell small engine repair square foot steep lawns sulky swzt toro grand stand trailer tree trimmer rack truck new used landscape up sell employee web design website won't return www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 07:51 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 07:51 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy