Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Bill Collection


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 12-14-2011, 08:11 PM
Clays Landscape Clays Landscape is offline
Senior Member
 
Join Date: Nov 2010
Location: Blackstone, Va
Posts: 114
Rep Power: 5
Clays Landscape is on a distinguished road
Default Bill Collection

I did a lawn renovation for a lady 25 miles away this fall. It including tilling up her entire yard, reseeding, lime fertilizer, create/edge beds around home, $220 of mulch and planting of 10 rose bushes. The yard is in a very low swampy area and is always wet.

Well the total bill came up to just under $1,500 with $850 being materials/tractor use. This job was done October 15 and the lady just paid me $615.68 today. I have been in contact with her reminding her but she continues to start that she is not happy that her yard is still wet. The estimate had the exact phrase "surface tilling", NOT REGRADING!

She refuses to pay until I come back in the spring and level the entire yard which would require hauling many loads of dirt in. I am not willing to do this. I have been back twice, free of charge, with a drag and worked for several hours!

Everyone, please be completely honest and let me know how you would handle this situation. I appreciate anything as this has really been bothering me.

Thanks!!!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 12-14-2011, 08:32 PM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
what did your contract say about payment ? are you still able to lean the job or has your time run out?
Reply With Quote
  #3  
Old 12-14-2011, 09:03 PM
Clays Landscape Clays Landscape is offline
Senior Member
 
Join Date: Nov 2010
Location: Blackstone, Va
Posts: 114
Rep Power: 5
Clays Landscape is on a distinguished road
Default

Quote:
Originally Posted by bruces View Post
what did your contract say about payment ? are you still able to lean the job or has your time run out?
Net 15 days. What do you mean by lean the job? Sorry, I am not up on all this bill collection stuff
Reply With Quote
  #4  
Old 12-14-2011, 09:06 PM
Clays Landscape Clays Landscape is offline
Senior Member
 
Join Date: Nov 2010
Location: Blackstone, Va
Posts: 114
Rep Power: 5
Clays Landscape is on a distinguished road
Default

One other item I forgot to mention. This job was an insurance job as lighting struck her well and they had to redig her well so the insurance paid to have her yard redone.
Reply With Quote
  #5  
Old 12-14-2011, 09:54 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by Clays Landscape View Post
One other item I forgot to mention. This job was an insurance job as lighting struck her well and they had to redig her well so the insurance paid to have her yard redone.
I would contact them directly.

I think he means a lien on the property. If your a licensed contractor you can put a lien on the property. Each state is very different on how its applied.
Reply With Quote
  #6  
Old 12-15-2011, 06:44 AM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,236
Rep Power: 7
stevef1201 is on a distinguished road
Default

My first questions would be do you have a legal contract, signed? If so it's real easy send the contract to the local bill collection agency and let them handle it. Or alternatively send her a certified letter that you intend to file a claim in court against her. Then file it.

I cannot stress the importance of 'signed legal contract' before you do any work. No matter who you are, what service you want to provide. The biggest mistake people make when setting up thier business is not contacting a lawyer. Yes it is a cost but it is deductable, and he/she will get you set up with all the information and paperwork to have a legal business. This makes it much easier to collect on people like this.
Reply With Quote
  #7  
Old 12-15-2011, 12:49 PM
TiedemanLLC TiedemanLLC is offline
Senior Member
 
Join Date: Dec 2011
Posts: 226
Rep Power: 4
TiedemanLLC is on a distinguished road
Default

This is what I would do. Document everything first. Phone calls, emails, letters sent, etc.

Then call her again and speak with her. Tell her what you just told us about it was not for drainage. Try to be as polite as possible, but if she still gets defensive then it's time to be aggresive. And I don't mean yelling aggressive, I mean, being firm, yet still very polite.

There are two options of being aggressive with the collection. 1) Ask her if he insurance has already paid for the work, and if so, she is doing insurance fraud in which you will turn it into the local authorities. Sure it may not technically be insurance fraud, but it will still scare her a bit.

2) The other option is to inform her that you will submit the final due to a collections agency, in which the amount will show up on her credit history for seven years.

The main thing is to be remain professional, calm, firm, yet polite thoroughout this entire process.
__________________
Twitter
Facebook
LinkedIn
Website
Reply With Quote
  #8  
Old 12-16-2011, 06:37 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,451
Rep Power: 10
Steve has disabled reputation
Default

Could you also take her to small claims court?

Another thing I was thinking, in future jobs, would it be better to require a certain amount of money at first to cover materials? Especially when the job is over $1000?

As you reflect on this job do you feel you would do anything differently next time?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #9  
Old 12-16-2011, 07:10 PM
TiedemanLLC TiedemanLLC is offline
Senior Member
 
Join Date: Dec 2011
Posts: 226
Rep Power: 4
TiedemanLLC is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Could you also take her to small claims court?

Another thing I was thinking, in future jobs, would it be better to require a certain amount of money at first to cover materials? Especially when the job is over $1000?

As you reflect on this job do you feel you would do anything differently next time?
Steve made an excellent point. We have a $500 amount. Once it hits $500, we require 50% down before the work is completed, and 50% after completition. We also have been experimenting lately with a 50%, 25%, 25% technique. That is a little bit harder though.
__________________
Twitter
Facebook
LinkedIn
Website
Reply With Quote
  #10  
Old 12-16-2011, 08:54 PM
Clays Landscape Clays Landscape is offline
Senior Member
 
Join Date: Nov 2010
Location: Blackstone, Va
Posts: 114
Rep Power: 5
Clays Landscape is on a distinguished road
Default

Quote:
Originally Posted by TiedemanLLC View Post
Steve made an excellent point. We have a $500 amount. Once it hits $500, we require 50% down before the work is completed, and 50% after completition. We also have been experimenting lately with a 50%, 25%, 25% technique. That is a little bit harder though.
So with that being said, am I at loss with this job? Should I not do anything else?
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Leaf Collection picframer General Talk 8 02-24-2011 07:26 PM
Lawn vac for leaf collection OldRedFord Truck, Trailer, and Outdoor Power Equipment Discussion, Repairs. 5 08-26-2010 11:43 PM
Leaf Collection in comfort picframer General Talk 26 10-23-2009 02:08 AM
leaf collection invention Steve Truck, Trailer, and Outdoor Power Equipment Discussion, Repairs. 6 02-09-2008 11:52 AM
Collection Letters LuvdaPack36 Gopher Software Support Archived Question & Answers - Read Only 9 02-20-2006 08:14 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
Today 09:23 PM
by Chilehead
6 167
Country Life Lawn Care
darleneh
Today 11:24 AM
Today 07:37 PM
by darleneh
2 41
trying to look at gopher...
chingchuy
Today 05:15 PM
Today 05:15 PM
by chingchuy
0 21
Dogs
Mr. Mow
Today 02:37 PM
Today 03:32 PM
by stallman419
2 41
Just about mid year, how...
GreenWorx
06-24-2015 07:05 PM
Today 03:26 PM
by GreenWorx
4 149
I dont know what to do...
Bradcook21
06-21-2015 08:49 AM
Today 02:30 PM
by Mr. Mow
11 357
Ready to learn and get...
Koley Lawn & Landscape
Yesterday 05:16 AM
Today 09:39 AM
by Steve
3 88
Marketing ideas
xandrew245x
04-29-2014 06:35 AM
06-25-2015 07:11 PM
by GreenWorx
34 3,919
Never ending sod jobs
avetslawncare
06-05-2015 09:46 PM
06-25-2015 11:42 AM
by Steve
11 591
Weed and Feed Service...
mike94740
06-23-2015 05:50 PM
06-24-2015 09:56 PM
by avetslawncare
2 132
Trimming hedges / trees,...
Hard-Body lawn & garden
06-23-2015 07:08 PM
06-24-2015 09:59 AM
by Steve
1 140
Hi Everyone from Arkansas
KellyMarie
06-04-2015 04:16 PM
06-23-2015 01:34 PM
by KellyMarie
4 377
how to make customers...
Bradcook21
05-27-2015 05:04 PM
06-23-2015 06:36 AM
by GreenWorx
7 584
problems with a customer...
LawnCareMan280
06-16-2015 10:26 PM
06-22-2015 11:11 AM
by Steve
6 344
Please review this FREE...
markty
06-21-2015 07:42 AM
06-22-2015 11:00 AM
by Steve
1 156
A good commercial bid...
burtle
06-20-2015 09:09 PM
06-22-2015 10:56 AM
by Steve
1 201
What would you do with...
holymoly
06-20-2015 06:48 PM
06-22-2015 10:48 AM
by Steve
1 150
New Member just joined...
vgoleco@hotmail.com
06-19-2015 03:49 PM
06-22-2015 10:42 AM
by Steve
2 146
Credit Cards - What's in...
Shark1611
06-16-2015 03:04 PM
06-21-2015 07:24 PM
by Chilehead
4 245
Blade usage
Wolf4dk
06-16-2015 12:18 AM
06-21-2015 05:35 PM
by kslawn
4 273
Hello, I am new to the...
adamslawnservices
06-17-2015 08:06 PM
06-19-2015 10:28 AM
by Steve
3 194
Is it too late to do...
markty
06-16-2015 05:28 PM
06-19-2015 10:22 AM
by Steve
4 266
First commercial bid
SGL1
06-12-2015 08:57 PM
06-18-2015 05:04 PM
by SGL1
9 556
Needing a website built
burtle
06-17-2015 09:02 AM
06-18-2015 11:02 AM
by Steve
7 305
I have been rude and...
biglee
06-15-2015 10:11 PM
06-18-2015 10:46 AM
by Steve
10 421
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
06-17-2015 08:38 AM
by burtle
9 1,496
Customer keeps adding...
Mr. Mow
06-13-2015 06:22 AM
06-16-2015 10:23 AM
by Steve
11 433
Pass discounts onto...
burnell76
06-03-2015 06:33 PM
06-16-2015 10:02 AM
by burnell76
3 370
burned grass only where...
nhauto
06-15-2015 05:28 PM
06-16-2015 09:45 AM
by Steve
2 234
Half year mark review.
Steve
06-02-2015 11:24 AM
06-15-2015 01:04 PM
by Steve
18 902
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
06-15-2015 01:01 PM
by Steve
86 7,922
New Member
Bruce Fehr
06-05-2015 07:13 PM
06-15-2015 12:53 PM
by Steve
6 363
New to the business,...
CarefreeMowing
06-12-2015 02:36 PM
06-15-2015 12:50 PM
by Steve
1 241
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
06-13-2015 08:48 AM
by holymoly
45 10,223
New to the forum, new to...
CarefreeMowing
06-11-2015 12:35 PM
06-12-2015 10:44 AM
by Steve
2 171
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
06-11-2015 10:50 PM
by stallman419
8 665
Website Review
Outdoordesignsknox
06-08-2015 08:44 PM
06-11-2015 09:48 PM
by Just for Cuts
13 544
another newish job for me
holymoly
06-07-2015 08:34 AM
06-11-2015 10:05 AM
by Steve
8 408
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
06-10-2015 01:45 PM
by holymoly
15 1,277
Hello from the GREAT...
gbfarmsllc
06-09-2015 11:10 AM
06-10-2015 01:29 PM
by Sprinkler Buddy
2 248
Hey guys and gals, I'm...
Joeyhall
06-03-2015 03:54 PM
06-08-2015 02:15 PM
by chris2500hd
8 463
Mowing Bermuda...
Mr. Mow
06-02-2015 12:45 PM
06-08-2015 12:45 PM
by Steve
12 581
Hey Guys
PrattLandscaping
06-07-2015 06:37 PM
06-08-2015 12:23 PM
by Steve
2 258
Share your stolen...
SGL1
05-27-2015 09:05 PM
06-08-2015 11:54 AM
by Steve
25 1,074
Hello there My name is...
zwalk1839
06-04-2015 11:10 PM
06-08-2015 11:52 AM
by Steve
4 351
Laid off oil field...
Mr. Mow
05-30-2015 09:03 AM
06-08-2015 06:20 AM
by Mr. Mow
4 460
How do you find one time...
Greg'slawnandlandscape
06-02-2015 09:57 PM
06-05-2015 09:49 PM
by avetslawncare
4 399
Show us your stripes
Just for Cuts
05-21-2015 03:07 PM
06-04-2015 05:24 PM
by ExtremeLawncareServices
6 702
Replacement Parts -...
nicholas-KC
08-16-2014 08:40 AM
06-04-2015 11:45 AM
by Steve
9 2,148
Say Hello !!!
Steve
03-19-2007 11:18 AM
06-04-2015 11:42 AM
by Steve
1,225 396,768
» Popular Tags
ad landscaping advertising aerocore apartment complex bark billy goat brushcutter blowout bob villa collections commercial curb appeal services demonstration design door hangers edging employee problems equipment dealer equipment rental foreman free advertising free lawn care google growing a lawn care business hardscapes hills how to husqvarna increase customers jobs landscape landscape services landscaping landscaping training lawn aeration lawn care lawn care busines plan lawn mowing marketing marketing secrets more customers business mr dave mulch new business ordinance past due patio install per hour service pricing profit on employee push versus ride scag scripts secrets to landscaping shell shreaded small engine repair sq ft square foot steep lawns swzt trailer trailer mate pro tree trimmer rack up sell employee web design website website design wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 10:02 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 10:02 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy