Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Bill Collection


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 12-14-2011, 08:11 PM
Clays Landscape Clays Landscape is offline
Senior Member
 
Join Date: Nov 2010
Location: Blackstone, Va
Posts: 114
Rep Power: 6
Clays Landscape is on a distinguished road
Default Bill Collection

I did a lawn renovation for a lady 25 miles away this fall. It including tilling up her entire yard, reseeding, lime fertilizer, create/edge beds around home, $220 of mulch and planting of 10 rose bushes. The yard is in a very low swampy area and is always wet.

Well the total bill came up to just under $1,500 with $850 being materials/tractor use. This job was done October 15 and the lady just paid me $615.68 today. I have been in contact with her reminding her but she continues to start that she is not happy that her yard is still wet. The estimate had the exact phrase "surface tilling", NOT REGRADING!

She refuses to pay until I come back in the spring and level the entire yard which would require hauling many loads of dirt in. I am not willing to do this. I have been back twice, free of charge, with a drag and worked for several hours!

Everyone, please be completely honest and let me know how you would handle this situation. I appreciate anything as this has really been bothering me.

Thanks!!!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 12-14-2011, 08:32 PM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
what did your contract say about payment ? are you still able to lean the job or has your time run out?
Reply With Quote
  #3  
Old 12-14-2011, 09:03 PM
Clays Landscape Clays Landscape is offline
Senior Member
 
Join Date: Nov 2010
Location: Blackstone, Va
Posts: 114
Rep Power: 6
Clays Landscape is on a distinguished road
Default

Quote:
Originally Posted by bruces View Post
what did your contract say about payment ? are you still able to lean the job or has your time run out?
Net 15 days. What do you mean by lean the job? Sorry, I am not up on all this bill collection stuff
Reply With Quote
  #4  
Old 12-14-2011, 09:06 PM
Clays Landscape Clays Landscape is offline
Senior Member
 
Join Date: Nov 2010
Location: Blackstone, Va
Posts: 114
Rep Power: 6
Clays Landscape is on a distinguished road
Default

One other item I forgot to mention. This job was an insurance job as lighting struck her well and they had to redig her well so the insurance paid to have her yard redone.
Reply With Quote
  #5  
Old 12-14-2011, 09:54 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by Clays Landscape View Post
One other item I forgot to mention. This job was an insurance job as lighting struck her well and they had to redig her well so the insurance paid to have her yard redone.
I would contact them directly.

I think he means a lien on the property. If your a licensed contractor you can put a lien on the property. Each state is very different on how its applied.
Reply With Quote
  #6  
Old 12-15-2011, 06:44 AM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,236
Rep Power: 8
stevef1201 is on a distinguished road
Default

My first questions would be do you have a legal contract, signed? If so it's real easy send the contract to the local bill collection agency and let them handle it. Or alternatively send her a certified letter that you intend to file a claim in court against her. Then file it.

I cannot stress the importance of 'signed legal contract' before you do any work. No matter who you are, what service you want to provide. The biggest mistake people make when setting up thier business is not contacting a lawyer. Yes it is a cost but it is deductable, and he/she will get you set up with all the information and paperwork to have a legal business. This makes it much easier to collect on people like this.
Reply With Quote
  #7  
Old 12-15-2011, 12:49 PM
TiedemanLLC TiedemanLLC is offline
Senior Member
 
Join Date: Dec 2011
Posts: 226
Rep Power: 5
TiedemanLLC is on a distinguished road
Default

This is what I would do. Document everything first. Phone calls, emails, letters sent, etc.

Then call her again and speak with her. Tell her what you just told us about it was not for drainage. Try to be as polite as possible, but if she still gets defensive then it's time to be aggresive. And I don't mean yelling aggressive, I mean, being firm, yet still very polite.

There are two options of being aggressive with the collection. 1) Ask her if he insurance has already paid for the work, and if so, she is doing insurance fraud in which you will turn it into the local authorities. Sure it may not technically be insurance fraud, but it will still scare her a bit.

2) The other option is to inform her that you will submit the final due to a collections agency, in which the amount will show up on her credit history for seven years.

The main thing is to be remain professional, calm, firm, yet polite thoroughout this entire process.
__________________
Twitter
Facebook
LinkedIn
Website
Reply With Quote
  #8  
Old 12-16-2011, 06:37 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,948
Rep Power: 10
Steve has disabled reputation
Default

Could you also take her to small claims court?

Another thing I was thinking, in future jobs, would it be better to require a certain amount of money at first to cover materials? Especially when the job is over $1000?

As you reflect on this job do you feel you would do anything differently next time?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #9  
Old 12-16-2011, 07:10 PM
TiedemanLLC TiedemanLLC is offline
Senior Member
 
Join Date: Dec 2011
Posts: 226
Rep Power: 5
TiedemanLLC is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Could you also take her to small claims court?

Another thing I was thinking, in future jobs, would it be better to require a certain amount of money at first to cover materials? Especially when the job is over $1000?

As you reflect on this job do you feel you would do anything differently next time?
Steve made an excellent point. We have a $500 amount. Once it hits $500, we require 50% down before the work is completed, and 50% after completition. We also have been experimenting lately with a 50%, 25%, 25% technique. That is a little bit harder though.
__________________
Twitter
Facebook
LinkedIn
Website
Reply With Quote
  #10  
Old 12-16-2011, 08:54 PM
Clays Landscape Clays Landscape is offline
Senior Member
 
Join Date: Nov 2010
Location: Blackstone, Va
Posts: 114
Rep Power: 6
Clays Landscape is on a distinguished road
Default

Quote:
Originally Posted by TiedemanLLC View Post
Steve made an excellent point. We have a $500 amount. Once it hits $500, we require 50% down before the work is completed, and 50% after completition. We also have been experimenting lately with a 50%, 25%, 25% technique. That is a little bit harder though.
So with that being said, am I at loss with this job? Should I not do anything else?
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Leaf Collection picframer General Talk 8 02-24-2011 07:26 PM
Lawn vac for leaf collection OldRedFord Truck, Trailer, and Outdoor Power Equipment Discussion, Repairs. 5 08-26-2010 11:43 PM
Leaf Collection in comfort picframer General Talk 26 10-23-2009 02:08 AM
leaf collection invention Steve Truck, Trailer, and Outdoor Power Equipment Discussion, Repairs. 6 02-09-2008 11:52 AM
Collection Letters LuvdaPack36 Gopher Software Support Archived Question & Answers - Read Only 9 02-20-2006 08:14 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Is it too late?
Cpadgett
Yesterday 09:10 AM
Yesterday 08:27 PM
by Chilehead
1 36
Firefighter gone Lawn...
Firehouselawn@hotmail.com
03-10-2016 04:50 PM
05-27-2016 08:17 PM
by J.A.S.LawnService
7 9,672
help with sole...
greenbuds
03-24-2016 12:21 PM
05-27-2016 12:20 PM
by Wolf4dk
3 9,412
Whats up??
Cpadgett
05-27-2016 10:57 AM
05-27-2016 10:57 AM
by Cpadgett
0 23
To mow weekly or Biweekly
WarriorLandscapingCAN
05-11-2016 04:09 PM
05-26-2016 04:45 PM
by lawngawd7
9 333
Help a Brother Out -...
Hedgemaster
01-23-2012 04:19 PM
05-26-2016 04:34 PM
by Crossett73
91 33,717
Hello from Alabama
pruzilla
05-25-2016 01:20 PM
05-26-2016 08:14 AM
by pruzilla
2 59
Hello from Centreville!
Daveylawns
05-23-2016 09:04 AM
05-24-2016 04:08 PM
by Steve
1 75
Laying new grass, Sod...
WarriorLandscapingCAN
05-23-2016 10:07 AM
05-23-2016 08:41 PM
by Steve
1 64
I need some aeration...
rootytalbot
08-14-2015 12:32 PM
05-23-2016 09:06 AM
by Daveylawns
10 3,780
Prolin
rmccutchan
05-21-2016 04:53 PM
05-21-2016 06:36 PM
by rmccutchan
2 82
Upgraded to a new mower
Stevenor92
05-17-2016 08:17 PM
05-20-2016 07:08 PM
by Stevenor92
8 213
Intro
LaraRahmani
05-18-2016 02:54 PM
05-19-2016 02:43 PM
by Steve
2 116
Best Push Mower You Have...
markty
05-14-2016 03:46 PM
05-18-2016 07:34 PM
by Stevenor92
4 192
New mower!!!!
Stevenor92
05-18-2016 03:46 AM
05-18-2016 06:39 PM
by Stevenor92
2 120
Say Hello !!!
Steve
03-19-2007 11:18 AM
05-18-2016 02:59 PM
by LaraRahmani
1,249 435,005
Stupid idea?
hopolb33
05-13-2016 11:25 AM
05-16-2016 11:22 AM
by Steve
1 165
Planting SKYBOUND CEDARS
FrankieeLawnz
05-13-2016 03:59 PM
05-16-2016 11:21 AM
by Steve
1 146
Edging Fad...
Tree geek
05-10-2016 11:29 PM
05-15-2016 11:12 PM
by Tree geek
2 195
Business Overload
Chilehead
05-06-2016 09:27 PM
05-13-2016 11:15 AM
by Steve
11 406
Hello from great state...
Cel1980
05-11-2016 09:00 AM
05-13-2016 11:07 AM
by Steve
2 169
Did this job free to...
JJand M Lawncare
05-02-2016 02:33 PM
05-11-2016 03:54 PM
by JJand M Lawncare
10 442
How to tell Cust. to...
GeeGood
04-09-2008 09:55 PM
05-09-2016 07:08 PM
by JJand M Lawncare
16 5,531
Echo SRM 230 trouble.
Jack Rabbit
05-08-2016 06:16 PM
05-08-2016 11:22 PM
by Just for Cuts
1 156
Toro ZTR Issues
rsanchez1203
05-06-2016 09:27 PM
05-07-2016 10:26 AM
by Steve
2 181
Correct way to quote a...
WarriorLandscapingCAN
05-02-2016 11:52 AM
05-03-2016 10:59 AM
by Steve
1 302
» Popular Tags
advertising become an entrepreneur best mower be your own boss break business education business help business management contractor hacks deck lift dethatcher edging entrepreneur entrepreneur education estimates free lawn care fuel problems fuel pump half moon blade hydro increase customers jjandm lawncare landscape landscape design landscaping landscaping design company landscaping richmond va landscping lawncare lawn mowing lawnservice lowering grade marketing mulch new business planting plowing raising grade residential lawn care richmond va richmond virginia lawn care roundup safety scag snowblower snow plowing snow shovel solo solo backpack sprayer start a business start a lawn care business start business start up swzt toro timecutter tree tree pics tree service video walk behind what to charge work from home
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 01:35 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 01:35 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy