Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Introduce Yourself

Introduce Yourself Welcome all new forum members. Please introduce yourself and tell us about you. Tell us about your company. How did you get started? How long have you been in business? What do you do for fun? Don't be shy, say hello! It's fun and educational to interact on the forum!

Hello fellow green industry members


Introduce Yourself

Welcome all new forum members. Please introduce yourself and tell us about you. Tell us about your company. How did you get started? How long have you been in business? What do you do for fun? Don't be shy, say hello! It's fun and educational to interact on the forum!
Reply
 
Thread Tools Search this Thread
  #1  
Old 12-09-2011, 10:46 PM
TiedemanLLC TiedemanLLC is offline
Senior Member
 
Join Date: Dec 2011
Posts: 226
Rep Power: 5
TiedemanLLC is on a distinguished road
Default Hello fellow green industry members

Well, let me introduce myself. My name is Troy Tiedeman, owner of Tiedeman, LLC. Been in business going on 12 years now, and around 17 years of experience in the green industry.

This isn't my first time on Gopher. I joined this forum years and years ago (Steve would have to pull my information as when I first joined and how long it's been since I last posted) and I am looking forward to posting again. I can even remember doing an interview with Steve years ago.

I have been emailing Steve for the last few years now and then, and he keeps on trying to get me back to the forum. Well he has finally twisted my arm and I am really looking forward to posting again.

I still to this day use Gopher software. I think I started using it around 2004???

I have been through it all with the business, the highs and the lows, so any time you guys want to ask me for some advice or ideas feel free too.

Glad to be back.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 12-10-2011, 11:08 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,948
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book


The man! Troy is back! WOW!

Welcome back Troy!

As you reflect back on all your years of business experience, what's your view now on where you feel most of the new start up business owners go wrong? Why do so many of them fail and why do only a very few percentage of business owners ever get to the stage you are at now?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 12-10-2011, 03:20 PM
TiedemanLLC TiedemanLLC is offline
Senior Member
 
Join Date: Dec 2011
Posts: 226
Rep Power: 5
TiedemanLLC is on a distinguished road
Default

There are lots of factors and reasons. If I was to say the main reason they don't make it is because they try to get too big, too fast. They want to have all of the fancy equipment, new trucks, etc. They end up getting loaded up with debt, and then struggle to make payments. Don't get me wrong, some debt is good, but you really have to figure out whether it's worth it to purchase that $9,000 zero turn, or could you get away with the $4,000 walk behind instead.

I am constantly changing my business year after year based on the market. Perhaps it's adjusting prices, marketing efforts, or the type of services that I push.

For example, when we started out 90% of my business was lawn mowing. I saw that the market was flooded in my area with other lawn mowers so now I completely sub out my lawn mowing, and it's only about 10% of my business revenue. Right now pesticide applications are the majority of my business, around 65-70%.

If I had to give one definite word of advice, and that is plan ahead with the upselling. Constantly sell, sell, sell to your current client base. Always put something in front of them. Walk there property to find things that need to be fixed, and offer to fix it.

My other advice is that you have to get back to the customer is first thought. I know when I first started out the client worked around my schedule and I had a huge ego, but soon I realized in order to stand out you have to offer an exceptional, unique business that no one else can touch. Go over the top with the customer service (return the garbage cans back up to the house, does it really hurt to prune one additional tree for them if you are doing the entire property) with two things 1) fast response time, 2) communicate with the clients. If you are going to be late, or reschedule for later in the week, call them. I can't believe the number of times that I landed a client just because I was there the same day of the requested quote.

I could really go on and on about it....but will save some of that for later in the forums.
__________________
Twitter
Facebook
LinkedIn
Website
Reply With Quote
  #4  
Old 12-12-2011, 09:11 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,948
Rep Power: 10
Steve has disabled reputation
Default

Very good advice!

Quote:
If I had to give one definite word of advice, and that is plan ahead with the upselling.
What's your view on the best way to come up with an upsell plan?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 12-13-2011, 12:52 PM
TiedemanLLC TiedemanLLC is offline
Senior Member
 
Join Date: Dec 2011
Posts: 226
Rep Power: 5
TiedemanLLC is on a distinguished road
Default

I really depends on the type of client. I lay out a marketing calendar a year in advance, based on last seasons services. Let's say for example surface feeding insects were horrible the previous year, I make note of it, and push that service for the coming year because more than likely they are going to be bad agian.

When actually on the property in front of the client the main thing is to listen to them, but also look around their property when you're there. You can constantly find things to sell them. Are the shrubs pruned, do the gutters need cleaned out, are there weeds in the lawn, any dead or diseased shrubs there, etc. The list is endless.

The other thing is sometimes you may have a set plan ahead of time in regards to what products you want to push out for the week or month. I am not a big fan of this mean of selling, but if you have a large quanity of a certain fertilizer, or extra mulch on hard, you may try to get out that inventory so it's not just sitting there collecting dust. Nothing I hate worse than dead inventory. I am a big fan of Kaizen strategies when it comes to just in time inventory.
__________________
Twitter
Facebook
LinkedIn
Website
Reply With Quote
  #6  
Old 12-13-2011, 03:51 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,948
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I am a big fan of Kaizen strategies when it comes to just in time inventory.
What is that? The Kaizen strategies?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 12-13-2011, 05:07 PM
TiedemanLLC TiedemanLLC is offline
Senior Member
 
Join Date: Dec 2011
Posts: 226
Rep Power: 5
TiedemanLLC is on a distinguished road
Default

I was actually introduced to Kaizen back in the mid 90's from my brother. He gave me a Kaizen book for a birthday present, and it was one of the best things I have ever read. In fact, he stole it back from me insisting that it was his (wink).

It's funny, because today we refer to Kaizen as "lean management". It's basically a technique to constantly improve anything and everything for the better.

We read about it all the time today that it's something new, yet the Japanese adpoted these techniques and made them popular way back in the 80's in the auto industry. If I remember correctly, the Japanese have been doing these techniques since after WWII.

Even though a lot in the green industry promote lean management, I would highly recommend reading about how the Japanese introduced it and used it in their companies.

For example, one of the best stories regarding Kaizen was during lunch breaks, the Japanese auto workers would go into the lunch rooms to eat and drink coffee. The cafe workers would set out pots of coffee for the workers at each table. Always at the end of the day there would be wasted coffee in the pots. So the cafe workers began to track the tables, and how much the workers drank from each pot. They then filled the coffee pots with just enough coffee, based on their research for each table, how much each table drank. This way there was no longer extra coffee wasted.

Just think about how simple as a pot of coffee can save you in money.
__________________
Twitter
Facebook
LinkedIn
Website
Reply With Quote
  #8  
Old 12-13-2011, 06:25 PM
ringahding1's Avatar
ringahding1 ringahding1 is offline
Senior Member
 
Join Date: Mar 2010
Location: Stillwater, MN
Posts: 316
Rep Power: 7
ringahding1 is on a distinguished road
Default

"My other advice is that you have to get back to the customer is first thought."

Exactly right! Forget about how you started and kiss your accounts GOOD-BYE!
__________________
08 F250 Ext Cab/04 Chevy 3500
05 F350/04 F350 Diesel/12 Ram 4500 Dump
4 -60 Toro Zmaster/Lesco 48
3 -8'2" Boss V-Plows
1- Hiniker 9'6" V-Plow
20' Enclosed trailer
18' Skid & 16' Open Trailer
2012 - S185 Bobcat


Reply With Quote
  #9  
Old 12-14-2011, 12:10 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,948
Rep Power: 10
Steve has disabled reputation
Default

Quote:
This way there was no longer extra coffee wasted.
That is really brilliant! Have you found examples where lawn care business owners could apply this to their operations too?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 12-15-2011, 01:04 PM
TiedemanLLC TiedemanLLC is offline
Senior Member
 
Join Date: Dec 2011
Posts: 226
Rep Power: 5
TiedemanLLC is on a distinguished road
Default

Wow, they are tons of things, even simple letter things

For example, when we do our letters to clients we reduced the size of the logo on our letterhead to save on ink.

It's also about motion waste too. So in our office layout, instead of putting the file cabinets down from the desk area, in which we would have to get up, we put them right behind us, now all we have to do is swivel the chair around, and they are right there.
__________________
Twitter
Facebook
LinkedIn
Website
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
New Green Industry Auction site developed by a true Green Industry vet Greenapplicator Promote your products or services 2 06-14-2009 11:18 PM
New Green Industry Auction Site greenapplicator1 Promote your products or services 1 06-14-2009 04:20 PM
Green industry interviews Steve Lawn Care Marketing & Post your marketing material for review! 0 06-05-2009 11:26 AM
UK green industry franchise Steve Franchise Building, Entrepreneurs, Business Leaders, & Innovators Discussions 1 11-20-2007 10:48 AM
green industry statistics! 1manCrew General Business Discussions 2 07-24-2003 06:45 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Is it too late?
Cpadgett
05-28-2016 09:10 AM
Yesterday 10:32 PM
by Cpadgett
4 83
Whats up??
Cpadgett
05-27-2016 10:57 AM
05-29-2016 11:09 PM
by Cpadgett
1 44
Firefighter gone Lawn...
Firehouselawn@hotmail.com
03-10-2016 04:50 PM
05-27-2016 08:17 PM
by J.A.S.LawnService
7 9,701
help with sole...
greenbuds
03-24-2016 12:21 PM
05-27-2016 12:20 PM
by Wolf4dk
3 9,429
To mow weekly or Biweekly
WarriorLandscapingCAN
05-11-2016 04:09 PM
05-26-2016 04:45 PM
by lawngawd7
9 358
Help a Brother Out -...
Hedgemaster
01-23-2012 04:19 PM
05-26-2016 04:34 PM
by Crossett73
91 33,746
Hello from Alabama
pruzilla
05-25-2016 01:20 PM
05-26-2016 08:14 AM
by pruzilla
2 69
Hello from Centreville!
Daveylawns
05-23-2016 09:04 AM
05-24-2016 04:08 PM
by Steve
1 86
Laying new grass, Sod...
WarriorLandscapingCAN
05-23-2016 10:07 AM
05-23-2016 08:41 PM
by Steve
1 77
I need some aeration...
rootytalbot
08-14-2015 12:32 PM
05-23-2016 09:06 AM
by Daveylawns
10 3,796
Prolin
rmccutchan
05-21-2016 04:53 PM
05-21-2016 06:36 PM
by rmccutchan
2 95
Upgraded to a new mower
Stevenor92
05-17-2016 08:17 PM
05-20-2016 07:08 PM
by Stevenor92
8 228
Intro
LaraRahmani
05-18-2016 02:54 PM
05-19-2016 02:43 PM
by Steve
2 127
Best Push Mower You Have...
markty
05-14-2016 03:46 PM
05-18-2016 07:34 PM
by Stevenor92
4 206
New mower!!!!
Stevenor92
05-18-2016 03:46 AM
05-18-2016 06:39 PM
by Stevenor92
2 130
Say Hello !!!
Steve
03-19-2007 11:18 AM
05-18-2016 02:59 PM
by LaraRahmani
1,249 435,175
Stupid idea?
hopolb33
05-13-2016 11:25 AM
05-16-2016 11:22 AM
by Steve
1 175
Planting SKYBOUND CEDARS
FrankieeLawnz
05-13-2016 03:59 PM
05-16-2016 11:21 AM
by Steve
1 160
Edging Fad...
Tree geek
05-10-2016 11:29 PM
05-15-2016 11:12 PM
by Tree geek
2 209
Business Overload
Chilehead
05-06-2016 09:27 PM
05-13-2016 11:15 AM
by Steve
11 419
Hello from great state...
Cel1980
05-11-2016 09:00 AM
05-13-2016 11:07 AM
by Steve
2 181
Did this job free to...
JJand M Lawncare
05-02-2016 02:33 PM
05-11-2016 03:54 PM
by JJand M Lawncare
10 457
How to tell Cust. to...
GeeGood
04-09-2008 09:55 PM
05-09-2016 07:08 PM
by JJand M Lawncare
16 5,548
Echo SRM 230 trouble.
Jack Rabbit
05-08-2016 06:16 PM
05-08-2016 11:22 PM
by Just for Cuts
1 168
Toro ZTR Issues
rsanchez1203
05-06-2016 09:27 PM
05-07-2016 10:26 AM
by Steve
2 191
Correct way to quote a...
WarriorLandscapingCAN
05-02-2016 11:52 AM
05-03-2016 10:59 AM
by Steve
1 316
» Popular Tags
advertising become an entrepreneur best mower be your own boss break business education business help business management contractor hacks deck lift dethatcher edging entrepreneur entrepreneur education estimates free lawn care fuel problems fuel pump half moon blade hydro increase customers jjandm lawncare landscape landscape design landscaping landscaping design company landscaping richmond va landscping lawncare lawn mowing lawnservice lowering grade marketing mulch new business planting plowing raising grade residential lawn care richmond va richmond virginia lawn care roundup safety scag snowblower snow plowing snow shovel solo solo backpack sprayer start a business start a lawn care business start business start up swzt toro timecutter tree tree pics tree service video walk behind what to charge work from home
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:27 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:27 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy