Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

How would you handle this situation?


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 11-21-2011, 06:12 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Angry How would you handle this situation?

I performed a fall cleanup for a client, she was home while I did it.
She invited me inside of her home and gave me a check for snow removal.

I had just stored my equipment.

She called me just now;

"When are you coming to do the fall cleanup?"

I said, "I had already done it."


She said,
"No, you did the front, not the back".

I responded, "I had done the back".

She said,
"You knew the leaves in the back would fall later on, and that you would come back to do it".

I said, "I had already stored my equipment".

************

The conversation went on, I continued to explain to her how she received a fall cleanup already and that there is nothing I could do.

She kept trying to end the conversation with, "You have to come. OK!"

Last thing I said, "I will see what I can do with the time I have", just to get off the damn phone.

Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 11-21-2011, 06:20 PM
Dragger Dragger is offline
Member
 
Join Date: Nov 2010
Location: Paw Paw West virginia
Age: 52
Posts: 75
Rep Power: 6
Dragger is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
If she is a good customer I would head back out there to take care of it ,they seem to forget leaves fall for a month or more depending on where your at.
The fact that your doing snow removal for her also can become a pain if you do not return she may find reason to give you a hard time over the snow removal .
__________________
C&S Lawn Service

Reply With Quote
  #3  
Old 11-21-2011, 06:33 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Dragger View Post
If she is a good customer I would head back out there to take care of it ,they seem to forget leaves fall for a month or more depending on where your at.
The fact that your doing snow removal for her also can become a pain if you do not return she may find reason to give you a hard time over the snow removal .
My brain is killing me.

Pros of doing the fall cleanup again
The customer is happy
The client will hire again
I can sleep easy at night <******

Cons of doing the fall cleanup again
It pisses me off
I had just cleaned/ removed gas from everything
A lot of effort went into the arrangement of storing the equipment
I lose money
The client will always take advantage of me later on
The client has already made things awkward
The client probably wont hire me again
Reply With Quote
  #4  
Old 11-21-2011, 07:19 PM
Dragger Dragger is offline
Member
 
Join Date: Nov 2010
Location: Paw Paw West virginia
Age: 52
Posts: 75
Rep Power: 6
Dragger is on a distinguished road
Talking

Quote:
Originally Posted by CHEESE2009 View Post
My brain is killing me.

Pros of doing the fall cleanup again
The customer is happy
The client will hire again
I can sleep easy at night <******

Cons of doing the fall cleanup again
It pisses me off
I had just cleaned/ removed gas from everything
A lot of effort went into the arrangement of storing the equipment
I lose money
The client will always take advantage of me later on
The client has already made things awkward
The client probably wont hire me again
Sucks to be a business owner at times only you can know what you can live and sleep with my friend,

Do what your makes you sleep the best at night
__________________
C&S Lawn Service

Reply With Quote
  #5  
Old 11-21-2011, 09:11 PM
Ducke's Avatar
Ducke Ducke is offline
new member
 
Join Date: Nov 2010
Location: The Duck Pond
Posts: 844
Rep Power: 0
Ducke is on a distinguished road
Default

I would go out and do the Job , But I would also bill her for a second trip out to do the job.
It is extremely easy to loose a customer but very very hard to get them back, also there are hundreds of guys with a pickup and a mower.

I have been packed up since Oct 31 and one of my regulars called last week saying he had sold his house and need the leaves cleaned up again before he could get the new owner to close. So I dug out my gear and went and did the clean up I billed him and he paid plus I now have his new lawn for next season and it is double what he has now. So for a few hours of inconvenience I just scored more Sq FT $$$$ for next season in a new area that I have been trying to break into, Bonus.

Take it on the chin Scott and take care of her it just might pay off later.
Reply With Quote
  #6  
Old 11-22-2011, 05:30 AM
Dragger Dragger is offline
Member
 
Join Date: Nov 2010
Location: Paw Paw West virginia
Age: 52
Posts: 75
Rep Power: 6
Dragger is on a distinguished road
Default

Quote:
Originally Posted by Ducke View Post
take care of her it just might pay off later.

I like the way that sounds
__________________
C&S Lawn Service

Reply With Quote
  #7  
Old 11-22-2011, 07:37 AM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,404
Rep Power: 8
mark123 is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post
Cons of doing the fall cleanup again
It pisses me off
I had just cleaned/ removed gas from everything
A lot of effort went into the arrangement of storing the equipment
I lose money
The client will always take advantage of me later on
The client has already made things awkward
The client probably wont hire me again
How do you lose money for doing the cleanup again?

I'd take out the absolute minimum equipment (one mower, one blower) and go do it and send a bill. I'd also charge for the unnecessary prep time.

Last edited by mark123; 11-22-2011 at 07:41 AM.
Reply With Quote
  #8  
Old 11-22-2011, 11:51 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by mark123 View Post
How do you lose money for doing the cleanup again?

If my time was free, this is how I would lose money;

I put most of the gas that was in the mowers, in my truck. I will need to purchase more to run the equipment.

The pressure washer used leftover gas to clean my equipment and trailer, which will have to happen again.

The leftover oil that was in the equipment was just run dry before storing. So I now have to go purchase oil minimum 6 per purchase.

The truck also went for a car wash.

More;
The travel fuel to my storage (not my place) to get the equipment
The travel fuel to the job
The travel fuel to the dump
The travel fuel back home (to wash everything)
The travel fuel back to the storage
The travel fuel back home


**********-


The client refuses to pay the cost of a fall cleanup.

Last edited by CHEESE2009; 11-22-2011 at 11:54 AM.
Reply With Quote
  #9  
Old 11-22-2011, 11:58 AM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,404
Rep Power: 8
mark123 is on a distinguished road
Default

Looks like there is an error in your plan. Don't store until December.

So you're going to spend a few bucks and a few minutes. How much does the job pay?

Edit:
WAIT! I missed this:
Quote:
The client refuses to pay the cost of a fall cleanup.
Yeah, screw her. I wouldn't even consider it for free. I wouldn't even get mad because I'd be laughing at her.

Last edited by mark123; 11-22-2011 at 12:03 PM.
Reply With Quote
  #10  
Old 11-22-2011, 12:09 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

LOL!

Yeah she says she shouldn't have to pay.

I picked up all the leaves in the front and back, which was a lot during my first visit.

She still had a lot of leaves that hadn't fell, and she feels "cheated".

****-

My job isn't to remove every damn leaf from a clients property as they fall, it's a one shot deal. Why don't clients understand this?


Ahaha, I remember she said, "You will have to do it with a rake" once I told her my equipment has been stored.

And the kicker, before that she said, "Back in my day, we used a rake to pick up leaves!"...

Last edited by CHEESE2009; 11-22-2011 at 12:16 PM.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
How many customers can 1 person handle Jeremias06 Starting a lawn care business. 8 08-18-2009 07:10 AM
HOW DO YOU HANDLE COLLECTION LETTERS General Talk 1 11-16-2007 11:55 AM
How to handle cust w/chain link fence jims56 Lawn Maintenance / Lawn Renovation 4 05-31-2007 02:10 PM
How would you handle this? tiedeman Show Off - Picture Post - Photo Gallery 16 12-26-2006 02:04 PM
How would you handle a situation? tiedeman General Business Discussions 6 06-14-2006 10:17 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Hello everyone!!!
1newkirk05
Today 03:16 PM
Today 03:47 PM
by 1newkirk05
2 21
Best two stroke oil
Greg_TopYardServices
Yesterday 07:53 PM
Today 08:30 AM
by Just for Cuts
4 55
Help Spread the word...
Sprinkler Buddy
12-02-2015 08:41 AM
Today 07:23 AM
by Sprinkler Buddy
15 1,216
Finding open bids?!?
C&DPropertyManagement
02-07-2016 01:48 AM
Today 03:43 AM
by C&DPropertyManagement
2 73
back surgery
Bradcook21
01-28-2016 08:51 PM
Today 01:06 AM
by Steve
13 316
hello all
romanlandscape
01-29-2016 03:46 PM
02-07-2016 10:20 AM
by Bradcook21
6 198
Lawn Care Book Ranked #1
Steve
02-06-2016 12:36 AM
02-06-2016 12:36 AM
by Steve
0 81
Hi
Sellers Lawn Care
02-02-2016 01:48 PM
02-05-2016 08:03 AM
by Sellers Lawn Care
4 151
Collecting payments from...
Niagara Mowing
02-03-2016 05:21 PM
02-05-2016 08:00 AM
by Niagara Mowing
7 205
SMS assist? The good,...
jcurr33
01-27-2016 10:24 PM
02-04-2016 11:53 PM
by Steve
5 224
I need some help...
Anise
02-04-2016 01:39 PM
02-04-2016 11:51 PM
by Steve
3 112
Customers dodging the...
Rocky
11-06-2015 06:22 AM
02-04-2016 03:41 AM
by C&DPropertyManagement
7 1,481
Offering a "Trial"...
wybut076
02-01-2016 06:27 PM
02-03-2016 08:26 PM
by Just for Cuts
7 241
Iowa Caucus Predictions?
Steve
02-01-2016 06:31 PM
02-03-2016 12:40 AM
by Steve
1 98
Laying White River Rock
DiamondLawnCare
02-01-2016 08:27 PM
02-03-2016 12:17 AM
by Steve
1 118
Networking for a...
jcurr33
01-30-2016 09:26 PM
02-01-2016 06:27 PM
by Steve
4 187
Customer giving a 1099?
apmAkron
01-27-2016 07:22 PM
01-31-2016 08:55 PM
by Chilehead
6 252
happy to be here
redrobin
01-29-2016 10:45 AM
01-31-2016 08:44 PM
by Steve
1 133
Thought's on an "E-Z...
jcurr33
01-27-2016 10:48 PM
01-31-2016 08:38 PM
by Steve
4 214
Changes
Knaubone
01-30-2016 10:56 PM
01-31-2016 08:31 PM
by Steve
1 120
Thoughts on this Exmark...
googus
01-28-2016 04:24 PM
01-28-2016 08:09 PM
by Chilehead
1 141
1st year in
jcurr33
10-18-2015 05:07 PM
01-28-2016 07:49 PM
by Chilehead
6 4,134
Need opinion on zero...
Mr. Mow
01-24-2016 05:42 PM
01-28-2016 07:41 PM
by Chilehead
10 354
Opinion on liquid vs...
Bradcook21
01-25-2016 02:03 PM
01-28-2016 07:38 PM
by Chilehead
9 305
Finding property size
Gageslawncare
01-25-2016 11:08 AM
01-28-2016 12:05 PM
by Gageslawncare
10 309
Tiger TG 2661 Commercial...
lawnman1959
01-25-2016 08:12 PM
01-27-2016 07:57 PM
by Just for Cuts
5 238
Spouse as a dependent?
Steve
01-26-2016 01:51 AM
01-27-2016 10:44 AM
by Chilehead
3 200
Hello All
C&DPropertyManagement
01-23-2016 12:21 PM
01-26-2016 01:24 AM
by Steve
1 175
Credit Cards - What's in...
Shark1611
06-16-2015 04:04 PM
01-23-2016 03:43 PM
by C&DPropertyManagement
17 7,677
Start My Own Business?
mowandblow1980
01-12-2016 08:43 PM
01-19-2016 07:00 PM
by Steve
12 629
State of the nation 2016.
Steve
01-12-2016 12:05 AM
01-19-2016 06:57 PM
by Steve
6 380
little help? first big...
Brian3137
12-31-2015 12:39 PM
01-19-2016 06:54 PM
by Steve
23 1,078
Hi everybody...
Greg_TopYardServices
01-14-2016 08:10 AM
01-19-2016 02:47 PM
by SC93
12 453
What's your next...
Steve
05-15-2015 12:54 PM
01-17-2016 08:48 PM
by Homeland unlimited
25 7,920
Plow controller problems
scaypa
01-12-2016 05:49 PM
01-16-2016 10:46 AM
by scaypa
4 290
Say Hello !!!
Steve
03-19-2007 12:18 PM
01-15-2016 07:23 PM
by tannerduncan
1,244 428,078
Pricing issue
Mr. Mow
07-07-2015 07:15 AM
01-15-2016 11:20 AM
by djlandscaping06
23 5,411
New College Course
Dr. D
01-14-2016 01:45 PM
01-14-2016 05:35 PM
by Steve
1 209
Yelp
Shark1611
01-13-2016 10:00 AM
01-14-2016 05:32 PM
by Steve
4 268
New to the forum from...
Doug Green
01-12-2016 12:23 PM
01-14-2016 08:34 AM
by Doug Green
2 243
Facebook advertising
Just for Cuts
12-13-2015 08:49 AM
01-13-2016 10:20 PM
by Just for Cuts
12 927
Choosing local business
Doug Green
01-12-2016 12:29 PM
01-13-2016 06:12 PM
by Steve
2 411
4 Seasons Landscaping LLC
Doug Green
01-12-2016 12:56 PM
01-12-2016 12:59 PM
by Doug Green
1 266
2016 business goals
OxfordOS
01-09-2016 04:19 PM
01-12-2016 08:36 AM
by mowandblow1980
15 574
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 04:51 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 04:51 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy