Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

How would you handle this situation?


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 11-21-2011, 05:12 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Angry How would you handle this situation?

I performed a fall cleanup for a client, she was home while I did it.
She invited me inside of her home and gave me a check for snow removal.

I had just stored my equipment.

She called me just now;

"When are you coming to do the fall cleanup?"

I said, "I had already done it."


She said,
"No, you did the front, not the back".

I responded, "I had done the back".

She said,
"You knew the leaves in the back would fall later on, and that you would come back to do it".

I said, "I had already stored my equipment".

************

The conversation went on, I continued to explain to her how she received a fall cleanup already and that there is nothing I could do.

She kept trying to end the conversation with, "You have to come. OK!"

Last thing I said, "I will see what I can do with the time I have", just to get off the damn phone.

Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 11-21-2011, 05:20 PM
Dragger Dragger is offline
Member
 
Join Date: Nov 2010
Location: Paw Paw West virginia
Age: 50
Posts: 75
Rep Power: 4
Dragger is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
If she is a good customer I would head back out there to take care of it ,they seem to forget leaves fall for a month or more depending on where your at.
The fact that your doing snow removal for her also can become a pain if you do not return she may find reason to give you a hard time over the snow removal .
__________________
C&S Lawn Service

Reply With Quote
  #3  
Old 11-21-2011, 05:33 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Dragger View Post
If she is a good customer I would head back out there to take care of it ,they seem to forget leaves fall for a month or more depending on where your at.
The fact that your doing snow removal for her also can become a pain if you do not return she may find reason to give you a hard time over the snow removal .
My brain is killing me.

Pros of doing the fall cleanup again
The customer is happy
The client will hire again
I can sleep easy at night <******

Cons of doing the fall cleanup again
It pisses me off
I had just cleaned/ removed gas from everything
A lot of effort went into the arrangement of storing the equipment
I lose money
The client will always take advantage of me later on
The client has already made things awkward
The client probably wont hire me again
Reply With Quote
  #4  
Old 11-21-2011, 06:19 PM
Dragger Dragger is offline
Member
 
Join Date: Nov 2010
Location: Paw Paw West virginia
Age: 50
Posts: 75
Rep Power: 4
Dragger is on a distinguished road
Talking

Quote:
Originally Posted by CHEESE2009 View Post
My brain is killing me.

Pros of doing the fall cleanup again
The customer is happy
The client will hire again
I can sleep easy at night <******

Cons of doing the fall cleanup again
It pisses me off
I had just cleaned/ removed gas from everything
A lot of effort went into the arrangement of storing the equipment
I lose money
The client will always take advantage of me later on
The client has already made things awkward
The client probably wont hire me again
Sucks to be a business owner at times only you can know what you can live and sleep with my friend,

Do what your makes you sleep the best at night
__________________
C&S Lawn Service

Reply With Quote
  #5  
Old 11-21-2011, 08:11 PM
Ducke's Avatar
Ducke Ducke is offline
Senior Member
 
Join Date: Nov 2010
Location: The Duck Pond
Posts: 844
Rep Power: 4
Ducke is on a distinguished road
Default

I would go out and do the Job , But I would also bill her for a second trip out to do the job.
It is extremely easy to loose a customer but very very hard to get them back, also there are hundreds of guys with a pickup and a mower.

I have been packed up since Oct 31 and one of my regulars called last week saying he had sold his house and need the leaves cleaned up again before he could get the new owner to close. So I dug out my gear and went and did the clean up I billed him and he paid plus I now have his new lawn for next season and it is double what he has now. So for a few hours of inconvenience I just scored more Sq FT $$$$ for next season in a new area that I have been trying to break into, Bonus.

Take it on the chin Scott and take care of her it just might pay off later.
__________________
Ducke's lawn Care and Introducing Duck's Seasonal Decor.
Reply With Quote
  #6  
Old 11-22-2011, 04:30 AM
Dragger Dragger is offline
Member
 
Join Date: Nov 2010
Location: Paw Paw West virginia
Age: 50
Posts: 75
Rep Power: 4
Dragger is on a distinguished road
Default

Quote:
Originally Posted by Ducke View Post
take care of her it just might pay off later.

I like the way that sounds
__________________
C&S Lawn Service

Reply With Quote
  #7  
Old 11-22-2011, 06:37 AM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,401
Rep Power: 7
mark123 is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post
Cons of doing the fall cleanup again
It pisses me off
I had just cleaned/ removed gas from everything
A lot of effort went into the arrangement of storing the equipment
I lose money
The client will always take advantage of me later on
The client has already made things awkward
The client probably wont hire me again
How do you lose money for doing the cleanup again?

I'd take out the absolute minimum equipment (one mower, one blower) and go do it and send a bill. I'd also charge for the unnecessary prep time.

Last edited by mark123; 11-22-2011 at 06:41 AM.
Reply With Quote
  #8  
Old 11-22-2011, 10:51 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by mark123 View Post
How do you lose money for doing the cleanup again?

If my time was free, this is how I would lose money;

I put most of the gas that was in the mowers, in my truck. I will need to purchase more to run the equipment.

The pressure washer used leftover gas to clean my equipment and trailer, which will have to happen again.

The leftover oil that was in the equipment was just run dry before storing. So I now have to go purchase oil minimum 6 per purchase.

The truck also went for a car wash.

More;
The travel fuel to my storage (not my place) to get the equipment
The travel fuel to the job
The travel fuel to the dump
The travel fuel back home (to wash everything)
The travel fuel back to the storage
The travel fuel back home


**********-


The client refuses to pay the cost of a fall cleanup.

Last edited by CHEESE2009; 11-22-2011 at 10:54 AM.
Reply With Quote
  #9  
Old 11-22-2011, 10:58 AM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,401
Rep Power: 7
mark123 is on a distinguished road
Default

Looks like there is an error in your plan. Don't store until December.

So you're going to spend a few bucks and a few minutes. How much does the job pay?

Edit:
WAIT! I missed this:
Quote:
The client refuses to pay the cost of a fall cleanup.
Yeah, screw her. I wouldn't even consider it for free. I wouldn't even get mad because I'd be laughing at her.

Last edited by mark123; 11-22-2011 at 11:03 AM.
Reply With Quote
  #10  
Old 11-22-2011, 11:09 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

LOL!

Yeah she says she shouldn't have to pay.

I picked up all the leaves in the front and back, which was a lot during my first visit.

She still had a lot of leaves that hadn't fell, and she feels "cheated".

****-

My job isn't to remove every damn leaf from a clients property as they fall, it's a one shot deal. Why don't clients understand this?


Ahaha, I remember she said, "You will have to do it with a rake" once I told her my equipment has been stored.

And the kicker, before that she said, "Back in my day, we used a rake to pick up leaves!"...

Last edited by CHEESE2009; 11-22-2011 at 11:16 AM.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
How many customers can 1 person handle Jeremias06 Starting a lawn care business. 8 08-18-2009 06:10 AM
HOW DO YOU HANDLE COLLECTION LETTERS General Talk 1 11-16-2007 10:55 AM
How to handle cust w/chain link fence jims56 Lawn Maintenance / Lawn Renovation 4 05-31-2007 01:10 PM
How would you handle this? tiedeman Show Off - Picture Post - Photo Gallery 16 12-26-2006 01:04 PM
How would you handle a situation? tiedeman General Business Discussions 6 06-14-2006 09:17 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
New customers keep...
stevef1201
Yesterday 05:34 PM
Yesterday 09:54 PM
by BelleCityLawn1
3 70
Pushy customers
christopherhicks82
04-22-2014 08:22 PM
Yesterday 07:41 PM
by t-10yrs2retire
10 226
New Trailer
bobwill2009
04-23-2014 12:46 PM
Yesterday 01:34 PM
by B&B Lawn Services
4 108
Back for this year
xandrew245x
02-21-2014 04:30 PM
Yesterday 12:46 PM
by xandrew245x
20 1,044
Truck, Trailer,...
hawthornelawncare
12-23-2011 12:01 AM
Yesterday 12:39 PM
by Steve
80 25,401
Pond...
xandrew245x
04-22-2014 03:29 PM
Yesterday 12:23 PM
by Steve
5 126
Mangwi Landscaping
bondservojc13
04-23-2014 09:56 PM
Yesterday 12:22 PM
by Steve
2 84
Acerage Rake
acrajchel
04-23-2014 07:23 PM
Yesterday 12:17 PM
by Steve
1 55
2.5 acre mowing
xandrew245x
04-18-2014 06:55 AM
Yesterday 12:05 PM
by Steve
16 380
Advertising On...
JacobsLawnMowing
03-17-2014 03:21 PM
Yesterday 11:58 AM
by Steve
14 913
In a bit situation need...
googus
04-22-2014 08:01 AM
04-23-2014 10:03 PM
by googus
9 188
Any greenhouse operators...
GoGreenerKS
04-15-2014 11:21 AM
04-23-2014 12:37 PM
by Steve
7 228
The $20 Mow Job
Dan Tanner
04-21-2014 07:24 PM
04-23-2014 12:06 PM
by Steve
5 208
quickbooks users
CDLAWNCARE
04-20-2014 09:03 AM
04-23-2014 06:48 AM
by CDLAWNCARE
4 185
Looking for advice on a...
Tekeda1
04-13-2014 09:53 AM
04-22-2014 07:55 PM
by Just for Cuts
23 593
About D@## Time!
TamMik
04-02-2014 08:10 AM
04-22-2014 05:14 PM
by BelleCityLawn1
19 886
What Was Your Setup When...
superrman77
02-11-2014 10:53 AM
04-22-2014 12:29 AM
by Tony317
22 1,737
Sulky and Turf Tracer
acrajchel
04-07-2014 01:44 PM
04-22-2014 12:07 AM
by Tony317
9 451
danny 2
danny2
04-19-2014 10:19 PM
04-21-2014 12:25 PM
by Steve
3 141
this mower is driving me...
boog
04-17-2014 12:07 PM
04-21-2014 12:10 PM
by kslawn
13 378
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
04-21-2014 12:02 PM
by kslawn
20 624
I Got Taken...,
Dan Tanner
04-19-2014 06:26 AM
04-21-2014 11:49 AM
by Steve
4 235
new to this forum!
mower13126
04-18-2014 07:37 PM
04-21-2014 11:39 AM
by Steve
4 157
REO calling
Dan Tanner
04-16-2014 05:03 PM
04-21-2014 11:33 AM
by Steve
12 361
employee pay
4 seasons maintenance
04-10-2011 09:34 PM
04-20-2014 04:40 PM
by Dan Tanner
20 6,902
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
04-20-2014 11:13 AM
by ExtremeLawncareServices
32 1,229
Lawn Renovation
stevef1201
04-11-2014 12:00 PM
04-20-2014 11:11 AM
by kslawn
10 381
Customers droping like...
goodtimez
04-18-2014 09:53 AM
04-19-2014 08:09 AM
by CDLAWNCARE
7 240
Best Bulk Mulch delivery...
Steven Virgadamo
04-18-2014 09:52 AM
04-18-2014 05:34 PM
by Steve
2 107
Steve Virgadamo,...
Steven Virgadamo
04-18-2014 09:49 AM
04-18-2014 05:08 PM
by Steve
2 94
Instagram
Gerardo_Landscape
04-16-2014 11:28 AM
04-18-2014 04:51 PM
by Steve
3 201
Help with weed liability!
Prolawnofchatt
04-15-2014 09:10 AM
04-18-2014 04:47 PM
by Steve
5 262
Nationwide lawn care...
Billy Goat
04-15-2014 05:21 PM
04-18-2014 04:39 PM
by Steve
9 274
Truck Signage
Dan Tanner
04-16-2014 11:00 PM
04-18-2014 04:04 PM
by stevef1201
10 301
leaf removal
tlf59263
04-15-2014 10:00 PM
04-18-2014 03:59 PM
by stevef1201
6 250
Pay per click advertising
roostertail
02-12-2014 07:26 PM
04-17-2014 07:11 PM
by yardrate
10 648
Accepting credit cards,...
Darksteel
03-17-2014 08:01 PM
04-16-2014 01:02 PM
by jymie
15 818
Trimec
acrajchel
04-15-2014 08:24 PM
04-16-2014 11:10 AM
by Steve
3 154
Gopher Forum Discount!
BlackRain75
04-12-2014 10:44 PM
04-16-2014 10:50 AM
by Steve
9 355
hello
NFrailey
04-15-2014 01:39 PM
04-16-2014 10:48 AM
by Steve
1 145
Pricing a Mulch Job
dmcalpi
04-07-2014 02:16 PM
04-16-2014 09:40 AM
by jymie
21 801
google earth
CDLAWNCARE
04-12-2014 03:24 PM
04-16-2014 09:36 AM
by jymie
8 302
There has to be an...
CDLAWNCARE
04-14-2014 12:59 PM
04-15-2014 04:06 PM
by Dan Tanner
6 241
First Day Back!
BelleCityLawn1
04-09-2014 09:13 PM
04-15-2014 11:16 AM
by Steve
11 374
Mow America
stevegredler
04-13-2014 01:02 PM
04-14-2014 09:53 PM
by kslawn
5 283
Power Broom
acrajchel
04-14-2014 07:46 AM
04-14-2014 12:47 PM
by CDLAWNCARE
2 156
Say Hello !!!
Steve
03-19-2007 11:18 AM
04-14-2014 11:34 AM
by Steve
1,176 287,189
Equipment reviews
Greg'slawnandlandscape
04-09-2014 07:17 AM
04-14-2014 11:27 AM
by Greg'slawnandlandscape
13 539
Aerating Prices?
Dan Tanner
04-08-2014 03:16 PM
04-14-2014 10:31 AM
by Steve
13 549
Estimating help
acrajchel
04-11-2014 06:06 PM
04-14-2014 10:20 AM
by Steve
3 249
» Popular Tags
4wd ads aerator butterfly gardens care charge craigslist credit card cultivation customers decorating echo exmark fall ferris financing flower bed cultivation price four wheel drive franchise gopherhaul gravely gravely 34" zero turn health holiday how much to charge introduction kansas city labor cost lawn lawn care lawn care business lawn care business show leaf lighting marketing mechanic monthly mow mowing mowing clarksville mulch mulch price new and restored landscapes new buisness new business new start office management payment podcast promotion property management company reo requests scag schedule selling seo sole proprietorship starting a business steve stihl subcontractor top dresser toro tree care turfgrass consulting upsell walker winter money making ideas yard clarksville
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 12:41 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 12:41 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy