Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Feeling a little serious


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #11  
Old 12-11-2011, 08:24 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
I am sure everyone on here would support you.



With your example, the problem with not getting the payment issue resolved is that it could potentially put you out of business. So are there some things that you can make into company policy that would have to be followed or you would look for another customer?

Are there other issues that you feel that pop up and are like this too?

It's very strange, because it's almost as if the people down here act like policy doesn't matter when it's beneficial to them, and they try to manipulate me. Like a Jedi in Star Wars...



Actually, they just call me out for being a nice guy, "You're a nice guy, you don't need to charge me right now" as if I would be a bad guy if I did... lol

It's not that I'm unaware, it's just not easy to continuously debate someone with no reasoning. Usually if I argue with an idiot who wont listen, I just smack him out to get it over and done with. Unfortunately, these are clients.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 12-12-2011, 10:09 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,567
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Quote:
Actually, they just call me out for being a nice guy, "You're a nice guy, you don't need to charge me right now" as if I would be a bad guy if I did.
What % of your customer base do you feel is comfortable in doing this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #13  
Old 12-12-2011, 02:01 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
What % of your customer base do you feel is comfortable in doing this?
51.21951219512195%

It spreads like a virus.
Reply With Quote
  #14  
Old 12-13-2011, 03:08 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,567
Rep Power: 10
Steve has disabled reputation
Default

As you look into your dealings with others, do you ever find yourself in a situation where you are like this with another business owner?

What I mean is, you might not feel you can get away with this with say mcdonalds, but can you get away with it somewhere else? When you do feel like you can, do you feel more compelled to try and get away with it?

Is there something that can be learned from this?

Is this a customer issue, a business owner issue, or a combination of the two?

Ultimately which leads to the question of how to fix this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #15  
Old 12-13-2011, 05:36 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
As you look into your dealings with others, do you ever find yourself in a situation where you are like this with another business owner?

Is there something that can be learned from this?

Is this a customer issue, a business owner issue, or a combination of the two?

Ultimately which leads to the question of how to fix this?

I usually never even consider the option of getting a deal. I never try to negotiate price when it comes to someone else's business. I'll use coupons, but to haggle is not in my nature.

A lot of people in my area LOVE to haggle price, I don't think they understand the importance of their payment, and how it's put to use. Or they just really don't care. It's very tough for me to come off as 'nice' while denying my clients a better price, and it's seemingly impossible to avoid 'debating' whether or not I should do something without being paid.

I believe that I am not 100% perfect when it comes to enforcing policy, it's quite a challenge for me. It also doesn't help that my clients have a rural attitude, meaning they see everyone by name rather than the company they work for. Taking all interactions personal, and making them overwhelmingly complicated, my clients need to accept that I am a company and not just a guy who wants to make a few bucks.

I guess the goal would be to start sending out actual invoices, but even this will not solve the issue of late payments. People don't take our field seriously.

"So I missed a payment, Scott knows I'm good for it" - typical customer.

They gather up this false impression of me, and use it against me.

This leads to irritating phone calls about my poor customer service, clients lawns are not done because they actually hadn't paid. Apparently to them, I should be able to understand that they decide when to pay... yeah right.

It seems as though I am in a very unique situation. It's kind of like arguing with a wall. You're right, but the wall will always ignore you.


Customers don't listen/ follow the rules. When they get punished, they will never understand why which makes YOU the bad guy in their eyes.

Last edited by CHEESE2009; 12-13-2011 at 05:38 PM.
Reply With Quote
  #16  
Old 12-14-2011, 12:05 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,567
Rep Power: 10
Steve has disabled reputation
Default

As you have grown up and know people in your area, do you find certain business owners there have a way of dealing with all this that you would like to adopt?

Or do you find that most all of them are in the same boat as you when it comes to customer interactions and dealing with these issues?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #17  
Old 12-14-2011, 01:09 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
As you have grown up and know people in your area, do you find certain business owners there have a way of dealing with all this that you would like to adopt?

Or do you find that most all of them are in the same boat as you when it comes to customer interactions and dealing with these issues?

I was surprised that I wasn't the only one with this problem. One company hired a receptionist just to get away from the headaches. Lucky guy.

Some usually just do as the customer requests, but then complain that they are out a lot of money and screwing themselves over.

My situation is, I don't have a receptionist and I don't want to allow my clients to indulge in my own pocket money.

The faster a business owner can get away from his clients, the better. Too much unneeded stress for literally nothing. Sounds odd, but that's the only way I can see things working out. I can't argue/debate with people daily it's exhausting.
Reply With Quote
  #18  
Old 12-14-2011, 10:00 PM
Ground Troops, LLC Ground Troops, LLC is offline
Junior Member
 
Join Date: Dec 2011
Posts: 9
Rep Power: 4
Ground Troops, LLC is on a distinguished road
Default

Unfortunately, sounds like you need to start getting your clients to sign contracts. Offer them a prepay discount for paying their monthly bill prior to services being rendered. Also, have you ever thought about accepting credit cards? They take a percentage, but you have your money in about 4 days.

As far as your personal thoughts or struggles... seriously, try meditation.

I have walked a mile in your shoes. Been that guy. Too friendly with customers, and doing extras here and there for no charge. The best thing I ever learned in business is how to say NO.

Life is short brother. Clear up your mind. Find what makes you happy. And do it. At the end of the day, you have to answer to yourself.
Reply With Quote
  #19  
Old 12-14-2011, 11:05 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Cool

You're advice is pretty accurate. It's all it really comes down to.

I think it's my personal life that needs adjustment, as it effects my business.
I believe that I am too alone, and when clients gang up on me I actually feel wrong. A friend usually helps me feel 'correct' and gives me the realism/push that reminds me that I am actually right for saying, "no".

I surround myself with the needs of my customers, which make me very confused, as I know they can be detrimental to my company. Rarely do I get an outsiders view, a friend / non-client.

Wow, pretty deep stuff!

Basically, the only people I surround myself with are the people who take from me. Horrible! That'll have any individual make bad decisions, and it's clearly what I've done. Having a person tell you that the clients are wrong is a good thing, as they look out for you and nothing less!



In other news, some random woman is obsessing over me, scary stuff. Well, better take advantage of the situation for my own personal gain . LOL, just like a client... Hypocrisy makes me laugh.

Reply With Quote
  #20  
Old 12-15-2011, 06:37 AM
Ground Troops, LLC Ground Troops, LLC is offline
Junior Member
 
Join Date: Dec 2011
Posts: 9
Rep Power: 4
Ground Troops, LLC is on a distinguished road
Default

Just gotta put everything into perspective bro. You make the rules.

As for the girl... post pics....lol
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Ahhh the best feeling CHEESE2009 General Talk 9 03-22-2010 12:50 PM
Feeling Extremely Angry CHEESE2009 Trials & Tribulations - The drama of running a business and of life. 10 07-08-2009 04:08 PM
Feeling Guilty? tiedeman GopherHaul Lawn Care Business Show, Video, Book & Podcast Discussions. 2 07-02-2007 05:56 PM
Gut Feeling tiedeman General Business Discussions 16 06-01-2006 01:43 PM
Feeling like a Beta Tester mowerjockey Gopher Software Support Archived Question & Answers - Read Only 1 12-31-2004 08:25 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
John Deere 667a
acrajchel
08-30-2015 10:00 AM
Yesterday 05:55 PM
by Just for Cuts
3 78
Dane Scag
Steve
08-28-2015 12:29 PM
08-28-2015 12:29 PM
by Steve
0 75
24 and 50 acre cemetery...
grassmasterswilson
08-18-2015 10:09 AM
08-26-2015 02:42 PM
by Steve
13 542
Rookie business question...
WarriorLandscapingCAN
08-05-2015 05:20 PM
08-26-2015 02:33 PM
by Steve
3 400
How to clean an old...
rmccutchan
08-16-2015 05:23 PM
08-26-2015 02:31 PM
by Steve
9 412
how to make customers...
Bradcook21
05-27-2015 05:04 PM
08-26-2015 12:25 PM
by kslawn
19 3,748
Needing a website built
burtle
06-17-2015 09:02 AM
08-25-2015 11:31 AM
by acrajchel
9 2,477
Big mowing job
Bradcook21
07-30-2015 03:57 PM
08-25-2015 11:23 AM
by acrajchel
17 992
ZTR Review
Shark1611
05-31-2012 10:42 PM
08-25-2015 11:16 AM
by acrajchel
8 3,761
Hi Everyone
mmays29
08-25-2015 08:16 AM
08-25-2015 11:15 AM
by Steve
3 121
Should I buy this Exmark...
googus
07-03-2015 09:22 AM
08-25-2015 11:08 AM
by acrajchel
11 1,190
Old Business New Owner
Toyman
06-17-2014 08:57 PM
08-25-2015 11:00 AM
by acrajchel
17 1,577
Hi everyone! We're new...
alltrades
08-22-2015 12:46 PM
08-24-2015 10:41 AM
by Steve
2 168
CAn I get some help with...
rootytalbot
08-11-2015 06:14 PM
08-24-2015 10:36 AM
by Steve
12 513
Hi
Wemowjunction
08-16-2015 08:45 PM
08-20-2015 01:46 PM
by Steve
11 408
Drive cable bad?
SGL1
08-10-2015 11:16 PM
08-20-2015 01:41 PM
by Steve
5 373
Hey there everyone
Cole8999
08-16-2015 04:42 PM
08-18-2015 04:35 PM
by Steve
3 253
Help with a truck
bdodson89
04-27-2015 08:15 PM
08-18-2015 11:47 AM
by rmccutchan
7 970
I need some aeration...
rootytalbot
08-14-2015 12:32 PM
08-18-2015 07:59 AM
by rootytalbot
7 390
Say Hello !!!
Steve
03-19-2007 11:18 AM
08-17-2015 04:34 PM
by Steve
1,229 406,106
Whats wrong with this...
GreenWorx
07-28-2015 07:56 PM
08-16-2015 11:42 PM
by rmccutchan
3 596
What's your next...
Steve
05-15-2015 11:54 AM
08-16-2015 11:09 PM
by SC93
16 1,248
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
08-14-2015 11:08 PM
by scaypa
95 11,474
New Biz
kufnerins
08-14-2015 05:52 PM
08-14-2015 08:56 PM
by Steve
1 213
Chemical and Fertilizer...
rmccutchan
08-09-2015 10:36 PM
08-13-2015 11:11 PM
by rmccutchan
6 411
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
08-13-2015 02:10 PM
by rootytalbot
12 2,078
Hello all thinking about...
bernie
08-11-2015 04:28 PM
08-13-2015 10:33 AM
by Steve
8 373
Logo Help Font Color
LZLC
08-08-2015 09:26 PM
08-12-2015 03:50 PM
by Steve
4 350
Pricing issue
Mr. Mow
07-07-2015 06:15 AM
08-12-2015 12:30 AM
by Jeff1
20 1,809
My new mower
Chilehead
08-08-2015 09:09 PM
08-11-2015 08:36 PM
by Chilehead
9 517
Thought this was a good...
Just for Cuts
08-06-2015 03:38 PM
08-11-2015 10:54 AM
by Steve
8 516
Plowing pricing
jcurr33
08-08-2015 04:58 PM
08-11-2015 10:51 AM
by Steve
6 475
Should I upgrade my back...
googus
08-07-2015 10:50 AM
08-11-2015 10:44 AM
by googus
7 438
Keeping it clean....
Wolf4dk
08-09-2015 11:31 PM
08-11-2015 06:34 AM
by Chilehead
7 368
I have been rude and...
biglee
06-15-2015 10:11 PM
08-10-2015 09:41 PM
by stallman419
12 2,758
Newbie Saying Hi.
LZLC
08-08-2015 09:22 PM
08-10-2015 11:20 AM
by Steve
1 260
How much do I charge to...
Chris Herrera
08-06-2015 09:30 PM
08-09-2015 11:31 AM
by biglee
2 400
scag SWZT review!
mattthelawnguy
07-23-2015 02:28 PM
08-07-2015 03:26 PM
by Steve
17 1,141
Best commercial contract...
sanlanct
08-04-2015 12:18 PM
08-06-2015 06:20 AM
by sanlanct
2 392
I came across this on a...
rootytalbot
08-02-2015 11:04 AM
08-05-2015 08:17 PM
by SC93
9 630
Help bidding a hedge...
hopolb33
08-02-2015 06:09 PM
08-05-2015 02:07 PM
by Steve
3 434
recycler toro 22"
rvezakis
08-03-2015 12:10 PM
08-04-2015 11:47 AM
by Steve
1 313
» Popular Tags
ad landscaping advertising aerocore applying bark billy goat brushcutter blowout bob villa bush collections contract help curb appeal services deliquentaccounts demonstration design door hangers edging employee problems equipment dealer equipment rental facebook flyers free advertising free lawn care google growing a lawn care business hiring how to hydro increase customers jobs landscape landscaping landscaping training lawn aeration lawn care lawn mowing marketing marketing secrets more customers business mr dave mulch new business ordinance past due per hour charge per hour service plowing pricing profit on employee roundup scag secrets to landscaping sell the vision seo shell shreaded solo solo backpack sprayer sq ft swzt tree tree pics up sell employee walk behind web design website winterization wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 10:39 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 10:39 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy