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Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Feeling a little serious


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
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  #11  
Old 12-11-2011, 08:24 AM
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CHEESE2009 CHEESE2009 is offline
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I am sure everyone on here would support you.



With your example, the problem with not getting the payment issue resolved is that it could potentially put you out of business. So are there some things that you can make into company policy that would have to be followed or you would look for another customer?

Are there other issues that you feel that pop up and are like this too?

It's very strange, because it's almost as if the people down here act like policy doesn't matter when it's beneficial to them, and they try to manipulate me. Like a Jedi in Star Wars...



Actually, they just call me out for being a nice guy, "You're a nice guy, you don't need to charge me right now" as if I would be a bad guy if I did... lol

It's not that I'm unaware, it's just not easy to continuously debate someone with no reasoning. Usually if I argue with an idiot who wont listen, I just smack him out to get it over and done with. Unfortunately, these are clients.
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  #12  
Old 12-12-2011, 10:09 AM
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Actually, they just call me out for being a nice guy, "You're a nice guy, you don't need to charge me right now" as if I would be a bad guy if I did.
What % of your customer base do you feel is comfortable in doing this?
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  #13  
Old 12-12-2011, 02:01 PM
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What % of your customer base do you feel is comfortable in doing this?
51.21951219512195%

It spreads like a virus.
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Old 12-13-2011, 03:08 PM
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As you look into your dealings with others, do you ever find yourself in a situation where you are like this with another business owner?

What I mean is, you might not feel you can get away with this with say mcdonalds, but can you get away with it somewhere else? When you do feel like you can, do you feel more compelled to try and get away with it?

Is there something that can be learned from this?

Is this a customer issue, a business owner issue, or a combination of the two?

Ultimately which leads to the question of how to fix this?
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  #15  
Old 12-13-2011, 05:36 PM
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Originally Posted by Steve View Post
As you look into your dealings with others, do you ever find yourself in a situation where you are like this with another business owner?

Is there something that can be learned from this?

Is this a customer issue, a business owner issue, or a combination of the two?

Ultimately which leads to the question of how to fix this?

I usually never even consider the option of getting a deal. I never try to negotiate price when it comes to someone else's business. I'll use coupons, but to haggle is not in my nature.

A lot of people in my area LOVE to haggle price, I don't think they understand the importance of their payment, and how it's put to use. Or they just really don't care. It's very tough for me to come off as 'nice' while denying my clients a better price, and it's seemingly impossible to avoid 'debating' whether or not I should do something without being paid.

I believe that I am not 100% perfect when it comes to enforcing policy, it's quite a challenge for me. It also doesn't help that my clients have a rural attitude, meaning they see everyone by name rather than the company they work for. Taking all interactions personal, and making them overwhelmingly complicated, my clients need to accept that I am a company and not just a guy who wants to make a few bucks.

I guess the goal would be to start sending out actual invoices, but even this will not solve the issue of late payments. People don't take our field seriously.

"So I missed a payment, Scott knows I'm good for it" - typical customer.

They gather up this false impression of me, and use it against me.

This leads to irritating phone calls about my poor customer service, clients lawns are not done because they actually hadn't paid. Apparently to them, I should be able to understand that they decide when to pay... yeah right.

It seems as though I am in a very unique situation. It's kind of like arguing with a wall. You're right, but the wall will always ignore you.


Customers don't listen/ follow the rules. When they get punished, they will never understand why which makes YOU the bad guy in their eyes.

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Old 12-14-2011, 12:05 PM
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As you have grown up and know people in your area, do you find certain business owners there have a way of dealing with all this that you would like to adopt?

Or do you find that most all of them are in the same boat as you when it comes to customer interactions and dealing with these issues?
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Old 12-14-2011, 01:09 PM
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As you have grown up and know people in your area, do you find certain business owners there have a way of dealing with all this that you would like to adopt?

Or do you find that most all of them are in the same boat as you when it comes to customer interactions and dealing with these issues?

I was surprised that I wasn't the only one with this problem. One company hired a receptionist just to get away from the headaches. Lucky guy.

Some usually just do as the customer requests, but then complain that they are out a lot of money and screwing themselves over.

My situation is, I don't have a receptionist and I don't want to allow my clients to indulge in my own pocket money.

The faster a business owner can get away from his clients, the better. Too much unneeded stress for literally nothing. Sounds odd, but that's the only way I can see things working out. I can't argue/debate with people daily it's exhausting.
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Old 12-14-2011, 10:00 PM
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Unfortunately, sounds like you need to start getting your clients to sign contracts. Offer them a prepay discount for paying their monthly bill prior to services being rendered. Also, have you ever thought about accepting credit cards? They take a percentage, but you have your money in about 4 days.

As far as your personal thoughts or struggles... seriously, try meditation.

I have walked a mile in your shoes. Been that guy. Too friendly with customers, and doing extras here and there for no charge. The best thing I ever learned in business is how to say NO.

Life is short brother. Clear up your mind. Find what makes you happy. And do it. At the end of the day, you have to answer to yourself.
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Old 12-14-2011, 11:05 PM
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Cool

You're advice is pretty accurate. It's all it really comes down to.

I think it's my personal life that needs adjustment, as it effects my business.
I believe that I am too alone, and when clients gang up on me I actually feel wrong. A friend usually helps me feel 'correct' and gives me the realism/push that reminds me that I am actually right for saying, "no".

I surround myself with the needs of my customers, which make me very confused, as I know they can be detrimental to my company. Rarely do I get an outsiders view, a friend / non-client.

Wow, pretty deep stuff!

Basically, the only people I surround myself with are the people who take from me. Horrible! That'll have any individual make bad decisions, and it's clearly what I've done. Having a person tell you that the clients are wrong is a good thing, as they look out for you and nothing less!



In other news, some random woman is obsessing over me, scary stuff. Well, better take advantage of the situation for my own personal gain . LOL, just like a client... Hypocrisy makes me laugh.

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  #20  
Old 12-15-2011, 06:37 AM
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Just gotta put everything into perspective bro. You make the rules.

As for the girl... post pics....lol
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