Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

How would you handle this situation?


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #11  
Old 11-22-2011, 12:50 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 11
CHEESE2009 is on a distinguished road
Default

Alright, so I got a call from the man of the house.

This is the recording.

CLICK HERE

I said I would come back if I can get my equipment.

The client pretty much started to nag about time and keep me on the phone.

Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 11-22-2011, 03:11 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
"Well, I'm not them."

HAHAH!!!!

Give them their snow removal check back (wipe your butt with it first) and tell them to screw themselves.
Reply With Quote
  #13  
Old 11-22-2011, 03:18 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default

Oh, man. I'm still listening. Give me this guy's number and I'll call him a douchebag for you.
Reply With Quote
  #14  
Old 11-22-2011, 03:23 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default

No more coupons! No more free service!

Thanks for reminding me to be a good capitalist.
Reply With Quote
  #15  
Old 11-22-2011, 03:29 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 11
CHEESE2009 is on a distinguished road
Default

Anyone else have clients like this?

"I have a blower, 100 feet of cord"

"Why don't you do it by hand?" ... frig man... lol
Reply With Quote
  #16  
Old 11-22-2011, 03:37 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post
Anyone else have clients like this?

"I have a blower, 100 feet of cord"

"Why don't you do it by hand?" ... frig man... lol
Yeah, I have one that says "a lot of guys want to cut my grass" but I don't give in. I give her a stack of business cards of all the guys in town. Go ahead, you old bat! Call them all! I'll call them for you!




I have another one that blames me for flooding her basement with my mower.
?????????????????????????
Yeah, who knows what that's all about. She called me to her house and shrieked at me for about 5 minutes until I started laughing. Then she started punching the air and that just made me laugh harder. I'm glad I didn't have my hernia back then or I'd have died on her lawn.
Reply With Quote
  #17  
Old 11-22-2011, 03:43 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 11
CHEESE2009 is on a distinguished road
Default

Your feedback made my day!



I hear enough of these stupid complaints that they start to make me question if I am actually wrong! Customers are crazy!!!!!!!!!!!!!
Reply With Quote
  #18  
Old 11-22-2011, 03:53 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,141
Rep Power: 10
Steve has disabled reputation
Default

Scott,

The recording actually helped me understand it all better.

I have to say, I hate seeing you having a difficult time with your customers. I want you to enjoy the experience of being a business owner.

Do you think all of this comes down to the fact that the leaf cleanups were free and the customers were taking advantage of it and running with it?

That is why they are calling you to come back again and do it some more?

Where if they had to pay for the first and second visit, it would have changed the way they handled it and what they expected of you?

I know you want to grow but I wonder if there are certain steps you are taking that are actually hurting you and putting you in a position where running a business goes from a joy to becoming a burden. Do you feel as you look back this year operations and promotions could be handled differently next year to alleviate these problem customers?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #19  
Old 11-22-2011, 04:08 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 11
CHEESE2009 is on a distinguished road
Default

This year I threw it in to obtain more clients, but before I could change my mind I was swamped with work.

I have enough clients now, and the promotion will not be available next year. One would think that a client would be more picky about what he/she has to pay for, than something they get for free... not in my case!
**-


As for the clients argument, I have no idea what to do right now. Any suggestions? The more the better!
Reply With Quote
  #20  
Old 11-22-2011, 04:35 PM
JeffK26
Guest
 
Posts: n/a
Default

I'm with Mark, give them the snow removal check back...some people just aren't worth it.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
How many customers can 1 person handle Jeremias06 Starting a lawn care business. 8 08-18-2009 06:10 AM
HOW DO YOU HANDLE COLLECTION LETTERS General Talk 1 11-16-2007 10:55 AM
How to handle cust w/chain link fence jims56 Lawn Maintenance / Lawn Renovation 4 05-31-2007 01:10 PM
How would you handle this? tiedeman Show Off - Picture Post - Photo Gallery 16 12-26-2006 01:04 PM
How would you handle a situation? tiedeman General Business Discussions 6 06-14-2006 09:17 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
New to the site
tl757
Today 07:30 PM
Today 07:30 PM
by tl757
0 1
Billing methods
jcurr33
03-26-2015 01:33 PM
Today 07:10 PM
by shadrach
9 261
Commercial Jobs
CurbAppeal1
03-25-2015 04:22 PM
Today 06:42 PM
by lxarth
9 295
How do you get...
ESREVER
03-25-2015 01:30 PM
Today 06:30 PM
by lxarth
10 270
First big mower decision?
SGL1
03-28-2015 08:58 AM
Today 06:27 PM
by Just for Cuts
10 186
Trailer flooring...
Pattersonllc
Today 02:40 PM
Today 06:25 PM
by Just for Cuts
1 26
Snow removal contracts
CDLAWNCARE
Today 02:57 PM
Today 02:57 PM
by CDLAWNCARE
0 27
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
Today 02:21 PM
by Steve
35 4,117
landscape insurance
clarkslawn
Yesterday 10:14 PM
Today 02:14 PM
by Steve
1 55
Engine question
Blue Star Lawn Care
Yesterday 09:47 PM
Today 02:09 PM
by Steve
1 44
Covering a landscape...
Dan Tanner
03-29-2015 09:01 AM
Today 02:00 PM
by Steve
6 155
Dethatching attachments
jcurr33
03-29-2015 08:56 PM
Today 01:50 PM
by Steve
3 100
Tree Service
Yard Elements
09-10-2011 08:19 PM
Today 01:39 PM
by Steve
25 8,619
Hydro oil
googus
Yesterday 06:45 AM
Today 05:42 AM
by mac83
3 77
35,000 Eddm
greenscaper123
03-18-2015 12:51 PM
Yesterday 10:51 PM
by SC93
22 635
Employee job training...
brookline
12-15-2014 07:15 PM
Yesterday 07:39 PM
by SGL1
30 2,474
Finally got a warehouse
avetslawncare
03-12-2015 07:52 PM
Yesterday 07:36 PM
by SGL1
16 616
Ferris FW35 questions
Chilehead
03-10-2015 08:31 PM
Yesterday 07:08 PM
by Dan Tanner
7 444
Bid for large home...
lxarth
03-22-2015 11:06 AM
Yesterday 07:03 PM
by avetslawncare
11 434
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
Yesterday 02:07 PM
by Steve
4 448
Trepidation about...
michellemarvin
03-23-2015 07:46 PM
Yesterday 01:40 PM
by Steve
3 213
I lost a long term...
Sprinkler Buddy
09-04-2011 02:24 PM
Yesterday 01:36 PM
by Steve
16 3,509
bidding a cemetery....
NPM_LLC
03-28-2015 10:56 AM
03-29-2015 01:18 PM
by jrs.landscaping
5 165
Weed and Feed
robkattankate
03-19-2015 09:00 PM
03-29-2015 08:42 AM
by Dan Tanner
5 634
Mower vs lot size advice
jcurr33
03-25-2015 09:29 PM
03-28-2015 08:37 AM
by Dan Tanner
5 221
hoa bid need help
bigdaveha12
03-24-2015 08:29 PM
03-27-2015 11:17 PM
by lxarth
6 296
introducing myself
chris2500hd
03-24-2015 11:16 AM
03-27-2015 02:02 PM
by Steve
8 266
Flag or no flag
Matther777
03-24-2015 02:41 PM
03-27-2015 12:25 PM
by biglee
10 370
Office Administration...
Girlfriend
03-26-2015 05:40 PM
03-26-2015 05:40 PM
by Girlfriend
0 839
Is this tree beyond help?
SGL1
03-22-2015 05:35 PM
03-25-2015 08:55 PM
by SGL1
14 1,259
Opinions on truck wrap
Trupro
02-28-2015 03:21 PM
03-25-2015 07:54 PM
by Trupro
33 1,639
The New Wave!!!! Read...
Jamesw86
03-22-2015 08:33 PM
03-25-2015 02:50 PM
by Steve
10 355
grass in the gas tank
robkattankate
03-23-2015 04:37 PM
03-25-2015 02:36 PM
by Steve
5 233
Helping others
hansenslawncare
09-15-2011 08:50 PM
03-25-2015 02:33 PM
by Steve
11 2,702
DOT Number
acrajchel
03-20-2015 05:56 PM
03-25-2015 02:28 PM
by Steve
7 575
Michelin x tweel.
apmAkron
03-23-2015 04:22 PM
03-24-2015 12:40 PM
by Steve
3 157
spike aerator???
Bradcook21
03-21-2015 01:55 PM
03-24-2015 10:32 AM
by acrajchel
4 258
Hello from Maryland
michellemarvin
03-23-2015 12:44 PM
03-23-2015 07:33 PM
by michellemarvin
2 172
hello from south GA.
CCandALawnCare
03-23-2015 03:46 AM
03-23-2015 07:06 PM
by CCandALawnCare
2 153
Say Hello !!!
Steve
03-19-2007 11:18 AM
03-23-2015 06:14 PM
by jethro
1,218 380,617
Is anyone doing mosquito...
BWild
01-27-2015 11:30 AM
03-23-2015 12:28 PM
by Steve
9 896
Should i take on this...
christw
03-17-2013 01:23 PM
03-22-2015 09:02 PM
by ExtremeLawncareServices
36 7,629
mower stalls when...
boog
03-19-2015 08:20 AM
03-21-2015 08:13 PM
by Wolf4dk
7 298
Hello Emily Reyes from...
Webster14829
03-20-2015 11:23 AM
03-20-2015 03:36 PM
by Steve
2 204
Finally going to give it...
jcurr33
03-12-2015 08:09 PM
03-20-2015 03:31 PM
by Steve
10 592
Weed id?
SGL1
03-17-2015 08:20 PM
03-20-2015 02:37 PM
by Steve
6 311
Mobile small engine...
luckylogger
03-15-2015 02:05 PM
03-20-2015 06:17 AM
by jrs.landscaping
15 534
Brad Cook 21
SC93
03-16-2015 10:40 PM
03-19-2015 09:04 PM
by Bradcook21
4 513
honest opinion please
uppercut
02-17-2015 01:30 AM
03-18-2015 02:55 PM
by Steve
15 1,374
Repair or replace the...
lxarth
12-17-2014 04:07 PM
03-18-2015 02:49 PM
by Just for Cuts
21 2,060
» Popular Tags
aerocore apartment complex auger bark billy goat brushcutter blades bush collections deliquentaccounts design edging employee problems equipment rental ferris flyers foreman free advertising grass growing a lawn care business hills hiring husqvarna introduction john deere quik trac landscape landscape services landscaping training lawn lawn care lawn care business seo lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lawn mowing marketing marketing secrets mr dave mulch new business past due per hour charge per hour service pricing profit on employee pto push versus ride running a business secrets to landscaping sell the vision seo shell small engine repair square foot steep lawns sulky theft toro grand stand trailer tree trimmer rack truck new used landscape up sell employee walk behind web design website website design winterization won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 07:44 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 07:44 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy