Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

How would you handle this situation?


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #11  
Old 11-22-2011, 01:50 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Alright, so I got a call from the man of the house.

This is the recording.

CLICK HERE

I said I would come back if I can get my equipment.

The client pretty much started to nag about time and keep me on the phone.

Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 11-22-2011, 04:11 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
"Well, I'm not them."

HAHAH!!!!

Give them their snow removal check back (wipe your butt with it first) and tell them to screw themselves.
Reply With Quote
  #13  
Old 11-22-2011, 04:18 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default

Oh, man. I'm still listening. Give me this guy's number and I'll call him a douchebag for you.
Reply With Quote
  #14  
Old 11-22-2011, 04:23 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default

No more coupons! No more free service!

Thanks for reminding me to be a good capitalist.
Reply With Quote
  #15  
Old 11-22-2011, 04:29 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Anyone else have clients like this?

"I have a blower, 100 feet of cord"

"Why don't you do it by hand?" ... frig man... lol
Reply With Quote
  #16  
Old 11-22-2011, 04:37 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post
Anyone else have clients like this?

"I have a blower, 100 feet of cord"

"Why don't you do it by hand?" ... frig man... lol
Yeah, I have one that says "a lot of guys want to cut my grass" but I don't give in. I give her a stack of business cards of all the guys in town. Go ahead, you old bat! Call them all! I'll call them for you!




I have another one that blames me for flooding her basement with my mower.
?????????????????????????
Yeah, who knows what that's all about. She called me to her house and shrieked at me for about 5 minutes until I started laughing. Then she started punching the air and that just made me laugh harder. I'm glad I didn't have my hernia back then or I'd have died on her lawn.
Reply With Quote
  #17  
Old 11-22-2011, 04:43 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Your feedback made my day!



I hear enough of these stupid complaints that they start to make me question if I am actually wrong! Customers are crazy!!!!!!!!!!!!!
Reply With Quote
  #18  
Old 11-22-2011, 04:53 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,840
Rep Power: 10
Steve has disabled reputation
Default

Scott,

The recording actually helped me understand it all better.

I have to say, I hate seeing you having a difficult time with your customers. I want you to enjoy the experience of being a business owner.

Do you think all of this comes down to the fact that the leaf cleanups were free and the customers were taking advantage of it and running with it?

That is why they are calling you to come back again and do it some more?

Where if they had to pay for the first and second visit, it would have changed the way they handled it and what they expected of you?

I know you want to grow but I wonder if there are certain steps you are taking that are actually hurting you and putting you in a position where running a business goes from a joy to becoming a burden. Do you feel as you look back this year operations and promotions could be handled differently next year to alleviate these problem customers?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #19  
Old 11-22-2011, 05:08 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

This year I threw it in to obtain more clients, but before I could change my mind I was swamped with work.

I have enough clients now, and the promotion will not be available next year. One would think that a client would be more picky about what he/she has to pay for, than something they get for free... not in my case!
**-


As for the clients argument, I have no idea what to do right now. Any suggestions? The more the better!
Reply With Quote
  #20  
Old 11-22-2011, 05:35 PM
JeffK26
Guest
 
Posts: n/a
Default

I'm with Mark, give them the snow removal check back...some people just aren't worth it.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
How many customers can 1 person handle Jeremias06 Starting a lawn care business. 8 08-18-2009 07:10 AM
HOW DO YOU HANDLE COLLECTION LETTERS General Talk 1 11-16-2007 11:55 AM
How to handle cust w/chain link fence jims56 Lawn Maintenance / Lawn Renovation 4 05-31-2007 02:10 PM
How would you handle this? tiedeman Show Off - Picture Post - Photo Gallery 16 12-26-2006 02:04 PM
How would you handle a situation? tiedeman General Business Discussions 6 06-14-2006 10:17 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Thanks for all the posts
WheatGrass
Today 06:38 AM
Today 06:38 AM
by WheatGrass
0 6
adding something new...
veteranslawncaresystems
01-28-2015 12:13 AM
Today 06:33 AM
by ringahding1
5 146
Just Quit?
ringahding1
Today 06:23 AM
Today 06:23 AM
by ringahding1
0 12
hows it going.
uppercut
Today 05:01 AM
Today 05:58 AM
by Sprinkler Buddy
1 22
hows it going.
uppercut
Today 04:52 AM
Today 04:52 AM
by uppercut
0 9
whats this briggs?
uppercut
Today 12:40 AM
Today 12:40 AM
by uppercut
0 17
These are the days on...
ExtremeLawncareServices
01-11-2015 11:41 AM
Yesterday 10:54 PM
by ExtremeLawncareServices
12 654
viking cyclon.
uppercut
Yesterday 09:12 PM
Yesterday 09:12 PM
by uppercut
0 29
Crunch time 2015!
Chilehead
Yesterday 08:57 PM
Yesterday 08:57 PM
by Chilehead
0 27
TaskEasy & Plowz & Mowz...
jrwalker333
01-25-2015 01:02 PM
Yesterday 08:14 PM
by lxarth
8 233
Landscapers from hell!!
Chilehead
Yesterday 03:55 PM
Yesterday 03:55 PM
by Chilehead
0 51
Contact last years...
googus
01-28-2015 09:13 AM
Yesterday 02:29 PM
by Steve
6 143
Looking for advice on...
berryjam
01-21-2015 07:37 PM
Yesterday 02:21 PM
by Steve
15 437
Government contracts
avetslawncare
11-15-2014 08:50 AM
Yesterday 02:10 PM
by Steve
8 829
New to the forum
LCRobert
01-26-2015 10:21 PM
Yesterday 09:11 AM
by ringahding1
7 198
What happened to Better...
Steve
01-27-2014 04:07 PM
01-28-2015 12:26 PM
by Steve
21 3,184
Lawn care truck
Steve
10-10-2009 03:40 AM
01-28-2015 12:23 PM
by Steve
44 16,059
Bidding to get other work
Rodriguez11
07-21-2011 11:52 PM
01-28-2015 12:08 PM
by Steve
29 9,445
How many contracts...
5StarLawnscaping
01-12-2015 03:51 PM
01-28-2015 11:04 AM
by ExtremeLawncareServices
10 584
"Part Timers", "Low...
doug1980
06-10-2009 12:55 PM
01-27-2015 09:01 PM
by jrs.landscaping
43 10,314
Is anyone doing mosquito...
BWild
01-27-2015 12:30 PM
01-27-2015 07:24 PM
by avetslawncare
4 128
New to group
ron@alpine
01-27-2015 08:45 AM
01-27-2015 01:29 PM
by Steve
1 95
please Help with none...
Lawnboyman1170
01-09-2015 09:46 AM
01-27-2015 01:27 PM
by Steve
13 647
does this sound good or...
Bradcook21
01-22-2015 09:24 AM
01-27-2015 07:42 AM
by ringahding1
9 327
second year advise
cmdlawncare
01-23-2015 06:22 PM
01-27-2015 07:31 AM
by ringahding1
6 284
need advise
rawssrob
02-23-2010 02:45 PM
01-23-2015 06:40 PM
by cmdlawncare
7 2,599
New to forum
ROB N
01-23-2015 08:35 AM
01-23-2015 01:53 PM
by Steve
1 160
Extending the life of...
rmccutchan
01-17-2015 12:37 AM
01-23-2015 01:43 PM
by Steve
8 405
osceola lawn service
jasa@wildblue.net
01-22-2015 03:23 PM
01-23-2015 01:38 PM
by Steve
1 170
Tax Question
Wolf4dk
01-20-2015 01:11 AM
01-22-2015 02:28 PM
by Steve
4 306
Billy Goat Vac
Mr. Mow
01-19-2015 07:42 AM
01-22-2015 02:18 PM
by Steve
6 296
Property Pricing
GVL
01-19-2015 02:46 PM
01-21-2015 02:18 PM
by Steve
5 353
Landscapers Source For...
breadcrumb
01-16-2015 02:44 PM
01-21-2015 05:55 AM
by breadcrumb
14 519
Hoa advice
Bradcook21
01-16-2015 09:36 PM
01-20-2015 04:30 PM
by Steve
4 331
My Invention
biglee
01-11-2015 07:51 PM
01-20-2015 10:16 AM
by biglee
16 674
How to beat the pre pay...
stansg1fresh
01-13-2015 04:33 PM
01-19-2015 03:38 PM
by ringahding1
3 407
Hello from Md
homey
12-17-2014 06:55 PM
01-19-2015 01:37 PM
by Steve
12 1,198
Hi from Illinois
burtle
01-02-2015 09:46 PM
01-19-2015 01:22 PM
by Steve
3 574
Hello from SW FL!!
5StarLawnscaping
12-05-2014 02:35 PM
01-19-2015 01:20 PM
by Steve
14 1,510
Lost my @#$ blower
stevef1201
01-11-2015 08:31 AM
01-17-2015 02:21 PM
by lxarth
2 435
Another Illinoisan.....
barhopper
01-11-2015 05:38 PM
01-16-2015 04:29 PM
by Steve
10 491
marketing with pizza...
apmAkron
01-15-2015 09:57 AM
01-15-2015 06:29 PM
by Steve
4 314
CRM and Quickbooks?
5StarLawnscaping
01-15-2015 08:06 AM
01-15-2015 08:06 AM
by 5StarLawnscaping
0 244
New Member, Indiana Iraq...
Timbo
07-14-2011 09:44 AM
01-14-2015 06:14 PM
by Steve
10 3,840
check this box truck out!
BLAZIER-1991
01-07-2015 07:40 PM
01-13-2015 03:06 PM
by biglee
8 698
My community only ad...
googus
01-12-2015 09:55 AM
01-13-2015 02:44 PM
by Steve
5 380
12 Years in Business!
Chilehead
10-23-2014 09:07 AM
01-13-2015 09:37 AM
by Chilehead
18 1,875
use a small business...
BLAZIER-1991
12-25-2014 12:21 AM
01-12-2015 06:32 PM
by BLAZIER-1991
30 1,644
tips on creating a...
BLAZIER-1991
01-08-2015 07:22 PM
01-12-2015 06:19 PM
by BLAZIER-1991
4 519
During Your Down Time
achri12
12-24-2014 03:03 PM
01-12-2015 03:54 PM
by Steve
10 1,152
» Popular Tags
2wd 4x4 aerocore apartment bid apartment lawn care estimate applying bob villa bush commercial deliquentaccounts demonstration ditches door hangers edging employee problems estimate four wheel drive google gopherhaul grass gravely hardscapes hills how to hydraulic jobs landscape landscape services lawn lawn aeration lawn care lawn care busines plan lawn care business lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lawn care website seo lawn mowing lighting brass outdoor lights managing a lawn care business marketing mulch new mower ordinance past due patio install per hour service podcast profit on employee scag v-ride scripts search engine optimization seo shreaded snow plowing sq ft starting a lawn care business steep lawns theft toro tractor auger trailer mate pro truck new used landscape web design won't return wood wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 07:02 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 07:02 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy