How would you handle this situation?

[CHEESE2009]

Alright, so I got a call from the man of the house. This is the recording. CLICK HERE I said I would come back if I can get my equipment. The client pretty much started to nag about time and keep me on the phone.

[mark123]

Lawn care business tips

"Well, I'm not them." HAHAH!!!! Give them their snow removal check back (wipe your butt with it first) and tell them to screw themselves.

__________________
Boughter's Lawn Care Services Mowing and Fertilizing in New Castle, PA

[mark123]

Oh, man. I'm still listening. Give me this guy's number and I'll call him a douchebag for you.

[mark123]

No more coupons! No more free service!

Thanks for reminding me to be a good capitalist.

[CHEESE2009]

Anyone else have clients like this?

"I have a blower, 100 feet of cord"

"Why don't you do it by hand?" ... frig man... lol

[mark123]

Originally Posted by CHEESE2009

Anyone else have clients like this?

"I have a blower, 100 feet of cord"

"Why don't you do it by hand?" ... frig man... lol

Yeah, I have one that says "a lot of guys want to cut my grass" but I don't give in. I give her a stack of business cards of all the guys in town. Go ahead, you old bat! Call them all! I'll call them for you!




I have another one that blames me for flooding her basement with my mower.
?????????????????????????
Yeah, who knows what that's all about. She called me to her house and shrieked at me for about 5 minutes until I started laughing. Then she started punching the air and that just made me laugh harder. I'm glad I didn't have my hernia back then or I'd have died on her lawn.

[CHEESE2009]

Your feedback made my day!



I hear enough of these stupid complaints that they start to make me question if I am actually wrong! Customers are crazy!!!!!!!!!!!!!

[Steve]

Scott,

The recording actually helped me understand it all better.

I have to say, I hate seeing you having a difficult time with your customers. I want you to enjoy the experience of being a business owner.

Do you think all of this comes down to the fact that the leaf cleanups were free and the customers were taking advantage of it and running with it?

That is why they are calling you to come back again and do it some more?

Where if they had to pay for the first and second visit, it would have changed the way they handled it and what they expected of you?

I know you want to grow but I wonder if there are certain steps you are taking that are actually hurting you and putting you in a position where running a business goes from a joy to becoming a burden. Do you feel as you look back this year operations and promotions could be handled differently next year to alleviate these problem customers?

[CHEESE2009]

This year I threw it in to obtain more clients, but before I could change my mind I was swamped with work.

I have enough clients now, and the promotion will not be available next year. One would think that a client would be more picky about what he/she has to pay for, than something they get for free... not in my case!
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As for the clients argument, I have no idea what to do right now. Any suggestions? The more the better!

I'm with Mark, give them the snow removal check back...some people just aren't worth it.