Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

How would you handle this situation?


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 11-21-2011, 05:12 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Angry How would you handle this situation?

I performed a fall cleanup for a client, she was home while I did it.
She invited me inside of her home and gave me a check for snow removal.

I had just stored my equipment.

She called me just now;

"When are you coming to do the fall cleanup?"

I said, "I had already done it."


She said,
"No, you did the front, not the back".

I responded, "I had done the back".

She said,
"You knew the leaves in the back would fall later on, and that you would come back to do it".

I said, "I had already stored my equipment".

************

The conversation went on, I continued to explain to her how she received a fall cleanup already and that there is nothing I could do.

She kept trying to end the conversation with, "You have to come. OK!"

Last thing I said, "I will see what I can do with the time I have", just to get off the damn phone.

Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 11-21-2011, 05:20 PM
Dragger Dragger is offline
Member
 
Join Date: Nov 2010
Location: Paw Paw West virginia
Age: 51
Posts: 75
Rep Power: 5
Dragger is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
If she is a good customer I would head back out there to take care of it ,they seem to forget leaves fall for a month or more depending on where your at.
The fact that your doing snow removal for her also can become a pain if you do not return she may find reason to give you a hard time over the snow removal .
__________________
C&S Lawn Service

Reply With Quote
  #3  
Old 11-21-2011, 05:33 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Dragger View Post
If she is a good customer I would head back out there to take care of it ,they seem to forget leaves fall for a month or more depending on where your at.
The fact that your doing snow removal for her also can become a pain if you do not return she may find reason to give you a hard time over the snow removal .
My brain is killing me.

Pros of doing the fall cleanup again
The customer is happy
The client will hire again
I can sleep easy at night <******

Cons of doing the fall cleanup again
It pisses me off
I had just cleaned/ removed gas from everything
A lot of effort went into the arrangement of storing the equipment
I lose money
The client will always take advantage of me later on
The client has already made things awkward
The client probably wont hire me again
Reply With Quote
  #4  
Old 11-21-2011, 06:19 PM
Dragger Dragger is offline
Member
 
Join Date: Nov 2010
Location: Paw Paw West virginia
Age: 51
Posts: 75
Rep Power: 5
Dragger is on a distinguished road
Talking

Quote:
Originally Posted by CHEESE2009 View Post
My brain is killing me.

Pros of doing the fall cleanup again
The customer is happy
The client will hire again
I can sleep easy at night <******

Cons of doing the fall cleanup again
It pisses me off
I had just cleaned/ removed gas from everything
A lot of effort went into the arrangement of storing the equipment
I lose money
The client will always take advantage of me later on
The client has already made things awkward
The client probably wont hire me again
Sucks to be a business owner at times only you can know what you can live and sleep with my friend,

Do what your makes you sleep the best at night
__________________
C&S Lawn Service

Reply With Quote
  #5  
Old 11-21-2011, 08:11 PM
Ducke's Avatar
Ducke Ducke is offline
new member
 
Join Date: Nov 2010
Location: The Duck Pond
Posts: 844
Rep Power: 0
Ducke is on a distinguished road
Default

I would go out and do the Job , But I would also bill her for a second trip out to do the job.
It is extremely easy to loose a customer but very very hard to get them back, also there are hundreds of guys with a pickup and a mower.

I have been packed up since Oct 31 and one of my regulars called last week saying he had sold his house and need the leaves cleaned up again before he could get the new owner to close. So I dug out my gear and went and did the clean up I billed him and he paid plus I now have his new lawn for next season and it is double what he has now. So for a few hours of inconvenience I just scored more Sq FT $$$$ for next season in a new area that I have been trying to break into, Bonus.

Take it on the chin Scott and take care of her it just might pay off later.
Reply With Quote
  #6  
Old 11-22-2011, 04:30 AM
Dragger Dragger is offline
Member
 
Join Date: Nov 2010
Location: Paw Paw West virginia
Age: 51
Posts: 75
Rep Power: 5
Dragger is on a distinguished road
Default

Quote:
Originally Posted by Ducke View Post
take care of her it just might pay off later.

I like the way that sounds
__________________
C&S Lawn Service

Reply With Quote
  #7  
Old 11-22-2011, 06:37 AM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post
Cons of doing the fall cleanup again
It pisses me off
I had just cleaned/ removed gas from everything
A lot of effort went into the arrangement of storing the equipment
I lose money
The client will always take advantage of me later on
The client has already made things awkward
The client probably wont hire me again
How do you lose money for doing the cleanup again?

I'd take out the absolute minimum equipment (one mower, one blower) and go do it and send a bill. I'd also charge for the unnecessary prep time.

Last edited by mark123; 11-22-2011 at 06:41 AM.
Reply With Quote
  #8  
Old 11-22-2011, 10:51 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by mark123 View Post
How do you lose money for doing the cleanup again?

If my time was free, this is how I would lose money;

I put most of the gas that was in the mowers, in my truck. I will need to purchase more to run the equipment.

The pressure washer used leftover gas to clean my equipment and trailer, which will have to happen again.

The leftover oil that was in the equipment was just run dry before storing. So I now have to go purchase oil minimum 6 per purchase.

The truck also went for a car wash.

More;
The travel fuel to my storage (not my place) to get the equipment
The travel fuel to the job
The travel fuel to the dump
The travel fuel back home (to wash everything)
The travel fuel back to the storage
The travel fuel back home


**********-


The client refuses to pay the cost of a fall cleanup.

Last edited by CHEESE2009; 11-22-2011 at 10:54 AM.
Reply With Quote
  #9  
Old 11-22-2011, 10:58 AM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default

Looks like there is an error in your plan. Don't store until December.

So you're going to spend a few bucks and a few minutes. How much does the job pay?

Edit:
WAIT! I missed this:
Quote:
The client refuses to pay the cost of a fall cleanup.
Yeah, screw her. I wouldn't even consider it for free. I wouldn't even get mad because I'd be laughing at her.

Last edited by mark123; 11-22-2011 at 11:03 AM.
Reply With Quote
  #10  
Old 11-22-2011, 11:09 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

LOL!

Yeah she says she shouldn't have to pay.

I picked up all the leaves in the front and back, which was a lot during my first visit.

She still had a lot of leaves that hadn't fell, and she feels "cheated".

****-

My job isn't to remove every damn leaf from a clients property as they fall, it's a one shot deal. Why don't clients understand this?


Ahaha, I remember she said, "You will have to do it with a rake" once I told her my equipment has been stored.

And the kicker, before that she said, "Back in my day, we used a rake to pick up leaves!"...

Last edited by CHEESE2009; 11-22-2011 at 11:16 AM.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
How many customers can 1 person handle Jeremias06 Starting a lawn care business. 8 08-18-2009 06:10 AM
HOW DO YOU HANDLE COLLECTION LETTERS General Talk 1 11-16-2007 10:55 AM
How to handle cust w/chain link fence jims56 Lawn Maintenance / Lawn Renovation 4 05-31-2007 01:10 PM
How would you handle this? tiedeman Show Off - Picture Post - Photo Gallery 16 12-26-2006 01:04 PM
How would you handle a situation? tiedeman General Business Discussions 6 06-14-2006 09:17 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Poll & Discussion...
CHEESE2009
09-16-2011 06:16 PM
Today 03:05 PM
by holymoly
23 5,390
lawn care business...
holymoly
Today 02:56 PM
Today 02:56 PM
by holymoly
0 1
color fliers?
holymoly
Today 02:32 PM
Today 02:32 PM
by holymoly
0 8
Hustler Raptor
SGL1
04-13-2015 09:27 PM
Today 07:53 AM
by SGL1
15 332
is craiglist good to...
JBENI
04-16-2015 11:11 AM
Yesterday 10:25 PM
by Wolf4dk
11 209
Pictures of commercial...
avetslawncare
04-01-2015 09:47 PM
Yesterday 09:35 PM
by avetslawncare
20 724
Could be great news for...
SC93
04-14-2015 11:06 PM
Yesterday 08:58 PM
by SC93
10 275
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
Yesterday 08:40 PM
by ExtremeLawncareServices
53 4,927
Am I missing something...
googus
04-11-2015 06:33 PM
Yesterday 08:01 PM
by avetslawncare
10 361
weed
avetslawncare
04-16-2015 07:56 PM
Yesterday 07:59 PM
by avetslawncare
3 84
Aerating / Dethaching...
Hard-Body lawn & garden
04-12-2015 07:53 PM
Yesterday 07:27 PM
by biglee
14 381
Hello
sonny54
04-16-2015 09:49 PM
Yesterday 03:10 PM
by Steve
1 59
Unreal
Chilehead
04-09-2015 09:12 PM
Yesterday 08:27 AM
by Chilehead
11 413
starting a lawn care...
JBENI
04-14-2015 09:03 AM
Yesterday 08:03 AM
by JBENI
14 370
Finally got a warehouse
avetslawncare
03-12-2015 07:52 PM
04-16-2015 07:52 PM
by avetslawncare
23 1,189
bidding a cemetery....
NPM_LLC
03-28-2015 10:56 AM
04-16-2015 03:49 PM
by Steve
20 814
New 14 x 7 Enclosed...
whitepropertydetail
04-15-2015 06:46 PM
04-16-2015 03:40 PM
by Steve
1 106
quick pic
joshlawncare
04-14-2015 07:49 PM
04-16-2015 03:38 PM
by Steve
3 166
older used dump trucks
SECTLANDSCAPING
09-22-2011 12:33 AM
04-16-2015 12:41 PM
by biglee
21 7,891
Tax Poll
Steve
04-15-2015 02:13 PM
04-15-2015 02:13 PM
by Steve
0 116
lawn care by Aj
aj10261984
04-14-2015 06:50 PM
04-15-2015 01:43 PM
by Steve
2 137
Contact last years...
googus
01-28-2015 08:13 AM
04-15-2015 12:54 PM
by SC93
7 1,127
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
04-15-2015 08:35 AM
by Bradcook21
7 814
trying to sign up for...
JBENI
04-14-2015 10:20 AM
04-14-2015 12:11 PM
by Steve
1 317
Charging customers for...
Hard-Body lawn & garden
04-14-2015 07:34 AM
04-14-2015 10:35 AM
by Steve
1 150
New member
Jdlandscaping,LLC
04-11-2015 03:24 PM
04-14-2015 05:45 AM
by Jdlandscaping,LLC
2 196
hello
oasis_greenscapes
04-01-2015 06:18 PM
04-13-2015 12:03 PM
by Steve
8 427
New Member
Greenturion
04-11-2015 02:00 PM
04-13-2015 11:59 AM
by Steve
1 161
Client with...
OldSalt
04-07-2015 09:47 PM
04-13-2015 11:57 AM
by Steve
8 370
Getting rid of "mulched...
Mr. Mow
04-12-2015 04:21 PM
04-13-2015 11:26 AM
by biglee
3 188
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
04-13-2015 11:11 AM
by biglee
7 297
Billing methods
jcurr33
03-26-2015 01:33 PM
04-13-2015 11:07 AM
by biglee
15 793
Landscape Fabric
CurbAppeal1
04-10-2015 03:58 PM
04-13-2015 08:02 AM
by Chilehead
4 250
I lost a long term...
Sprinkler Buddy
09-04-2011 02:24 PM
04-12-2015 04:27 PM
by Mr. Mow
17 3,864
I'm Back With The Best...
aduttonater
02-21-2015 12:41 AM
04-10-2015 12:05 PM
by Just for Cuts
45 2,081
Snow removal contracts
CDLAWNCARE
03-31-2015 02:57 PM
04-10-2015 11:37 AM
by kslawn
6 443
Do you have medical...
Steve
09-10-2011 11:46 AM
04-10-2015 11:28 AM
by Steve
17 5,166
Shopping Centers
avetslawncare
04-07-2015 07:16 PM
04-10-2015 11:27 AM
by Steve
7 355
Leaf Vac's?
ABurlison
11-07-2007 10:18 PM
04-10-2015 06:12 AM
by RSE
14 5,658
Grass and Leaf vacuum
captain200
04-07-2015 07:05 PM
04-10-2015 06:02 AM
by RSE
4 314
Covering a landscape...
Dan Tanner
03-29-2015 09:01 AM
04-10-2015 06:00 AM
by Dan Tanner
19 910
I have a great idea!
biglee
04-05-2015 06:20 PM
04-09-2015 12:54 PM
by Steve
4 361
lawn care school
kevinburch48
04-09-2015 09:13 AM
04-09-2015 11:27 AM
by Steve
1 217
What do you suggest?
Growing Green
09-20-2011 09:56 AM
04-08-2015 03:09 PM
by Steve
8 3,091
Survey
Ducke
09-20-2011 07:27 PM
04-07-2015 11:33 PM
by SGL1
12 3,414
DOT Number
acrajchel
03-20-2015 05:56 PM
04-07-2015 10:55 PM
by SGL1
14 1,216
Avoiding Clients
CHEESE2009
09-08-2011 10:58 PM
04-07-2015 06:05 PM
by GLAN
24 6,368
Mass/New Hampshire...
jcurr33
04-06-2015 09:48 PM
04-07-2015 04:19 PM
by jcurr33
2 262
Ferris FW35 questions
Chilehead
03-10-2015 08:31 PM
04-07-2015 05:19 AM
by Chilehead
9 782
Dethatching attachments
jcurr33
03-29-2015 08:56 PM
04-06-2015 09:21 PM
by ExtremeLawncareServices
6 500
» Popular Tags
aerocore apartment complex auger bark billy goat brushcutter blades bush collections deliquentaccounts design edging employee problems equipment rental ferris flyers foreman free advertising grass growing a lawn care business hills hiring husqvarna john deere quik trac landscape landscape services landscaping training lawn lawn care lawn care business seo lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lawn mowing marketing marketing secrets more customers business mr dave mulch new business past due per hour charge per hour service pricing profit on employee pto push versus ride running a business scripts secrets to landscaping sell the vision seo shell small engine repair square foot steep lawns sulky theft toro grand stand trailer tree trimmer rack truck new used landscape up sell employee web design website website design winterization won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 03:19 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 03:19 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy