Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

How would you handle this situation?


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 11-21-2011, 06:12 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Angry How would you handle this situation?

I performed a fall cleanup for a client, she was home while I did it.
She invited me inside of her home and gave me a check for snow removal.

I had just stored my equipment.

She called me just now;

"When are you coming to do the fall cleanup?"

I said, "I had already done it."


She said,
"No, you did the front, not the back".

I responded, "I had done the back".

She said,
"You knew the leaves in the back would fall later on, and that you would come back to do it".

I said, "I had already stored my equipment".

************

The conversation went on, I continued to explain to her how she received a fall cleanup already and that there is nothing I could do.

She kept trying to end the conversation with, "You have to come. OK!"

Last thing I said, "I will see what I can do with the time I have", just to get off the damn phone.

Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 11-21-2011, 06:20 PM
Dragger Dragger is offline
Member
 
Join Date: Nov 2010
Location: Paw Paw West virginia
Age: 50
Posts: 75
Rep Power: 5
Dragger is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
If she is a good customer I would head back out there to take care of it ,they seem to forget leaves fall for a month or more depending on where your at.
The fact that your doing snow removal for her also can become a pain if you do not return she may find reason to give you a hard time over the snow removal .
__________________
C&S Lawn Service

Reply With Quote
  #3  
Old 11-21-2011, 06:33 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Dragger View Post
If she is a good customer I would head back out there to take care of it ,they seem to forget leaves fall for a month or more depending on where your at.
The fact that your doing snow removal for her also can become a pain if you do not return she may find reason to give you a hard time over the snow removal .
My brain is killing me.

Pros of doing the fall cleanup again
The customer is happy
The client will hire again
I can sleep easy at night <******

Cons of doing the fall cleanup again
It pisses me off
I had just cleaned/ removed gas from everything
A lot of effort went into the arrangement of storing the equipment
I lose money
The client will always take advantage of me later on
The client has already made things awkward
The client probably wont hire me again
Reply With Quote
  #4  
Old 11-21-2011, 07:19 PM
Dragger Dragger is offline
Member
 
Join Date: Nov 2010
Location: Paw Paw West virginia
Age: 50
Posts: 75
Rep Power: 5
Dragger is on a distinguished road
Talking

Quote:
Originally Posted by CHEESE2009 View Post
My brain is killing me.

Pros of doing the fall cleanup again
The customer is happy
The client will hire again
I can sleep easy at night <******

Cons of doing the fall cleanup again
It pisses me off
I had just cleaned/ removed gas from everything
A lot of effort went into the arrangement of storing the equipment
I lose money
The client will always take advantage of me later on
The client has already made things awkward
The client probably wont hire me again
Sucks to be a business owner at times only you can know what you can live and sleep with my friend,

Do what your makes you sleep the best at night
__________________
C&S Lawn Service

Reply With Quote
  #5  
Old 11-21-2011, 09:11 PM
Ducke's Avatar
Ducke Ducke is offline
Senior Member
 
Join Date: Nov 2010
Location: The Duck Pond
Posts: 844
Rep Power: 5
Ducke is on a distinguished road
Default

I would go out and do the Job , But I would also bill her for a second trip out to do the job.
It is extremely easy to loose a customer but very very hard to get them back, also there are hundreds of guys with a pickup and a mower.

I have been packed up since Oct 31 and one of my regulars called last week saying he had sold his house and need the leaves cleaned up again before he could get the new owner to close. So I dug out my gear and went and did the clean up I billed him and he paid plus I now have his new lawn for next season and it is double what he has now. So for a few hours of inconvenience I just scored more Sq FT $$$$ for next season in a new area that I have been trying to break into, Bonus.

Take it on the chin Scott and take care of her it just might pay off later.
__________________
Ducke's lawn Care and Introducing Duck's Seasonal Decor.
Reply With Quote
  #6  
Old 11-22-2011, 05:30 AM
Dragger Dragger is offline
Member
 
Join Date: Nov 2010
Location: Paw Paw West virginia
Age: 50
Posts: 75
Rep Power: 5
Dragger is on a distinguished road
Default

Quote:
Originally Posted by Ducke View Post
take care of her it just might pay off later.

I like the way that sounds
__________________
C&S Lawn Service

Reply With Quote
  #7  
Old 11-22-2011, 07:37 AM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post
Cons of doing the fall cleanup again
It pisses me off
I had just cleaned/ removed gas from everything
A lot of effort went into the arrangement of storing the equipment
I lose money
The client will always take advantage of me later on
The client has already made things awkward
The client probably wont hire me again
How do you lose money for doing the cleanup again?

I'd take out the absolute minimum equipment (one mower, one blower) and go do it and send a bill. I'd also charge for the unnecessary prep time.

Last edited by mark123; 11-22-2011 at 07:41 AM.
Reply With Quote
  #8  
Old 11-22-2011, 11:51 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by mark123 View Post
How do you lose money for doing the cleanup again?

If my time was free, this is how I would lose money;

I put most of the gas that was in the mowers, in my truck. I will need to purchase more to run the equipment.

The pressure washer used leftover gas to clean my equipment and trailer, which will have to happen again.

The leftover oil that was in the equipment was just run dry before storing. So I now have to go purchase oil minimum 6 per purchase.

The truck also went for a car wash.

More;
The travel fuel to my storage (not my place) to get the equipment
The travel fuel to the job
The travel fuel to the dump
The travel fuel back home (to wash everything)
The travel fuel back to the storage
The travel fuel back home


**********-


The client refuses to pay the cost of a fall cleanup.

Last edited by CHEESE2009; 11-22-2011 at 11:54 AM.
Reply With Quote
  #9  
Old 11-22-2011, 11:58 AM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default

Looks like there is an error in your plan. Don't store until December.

So you're going to spend a few bucks and a few minutes. How much does the job pay?

Edit:
WAIT! I missed this:
Quote:
The client refuses to pay the cost of a fall cleanup.
Yeah, screw her. I wouldn't even consider it for free. I wouldn't even get mad because I'd be laughing at her.

Last edited by mark123; 11-22-2011 at 12:03 PM.
Reply With Quote
  #10  
Old 11-22-2011, 12:09 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

LOL!

Yeah she says she shouldn't have to pay.

I picked up all the leaves in the front and back, which was a lot during my first visit.

She still had a lot of leaves that hadn't fell, and she feels "cheated".

****-

My job isn't to remove every damn leaf from a clients property as they fall, it's a one shot deal. Why don't clients understand this?


Ahaha, I remember she said, "You will have to do it with a rake" once I told her my equipment has been stored.

And the kicker, before that she said, "Back in my day, we used a rake to pick up leaves!"...

Last edited by CHEESE2009; 11-22-2011 at 12:16 PM.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
How many customers can 1 person handle Jeremias06 Starting a lawn care business. 8 08-18-2009 07:10 AM
HOW DO YOU HANDLE COLLECTION LETTERS General Talk 1 11-16-2007 11:55 AM
How to handle cust w/chain link fence jims56 Lawn Maintenance / Lawn Renovation 4 05-31-2007 02:10 PM
How would you handle this? tiedeman Show Off - Picture Post - Photo Gallery 16 12-26-2006 02:04 PM
How would you handle a situation? tiedeman General Business Discussions 6 06-14-2006 10:17 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Say Hello !!!
Steve
03-19-2007 12:18 PM
Yesterday 10:30 PM
by Just Cuts
1,194 348,813
Contract or no contract?
TRV
11-20-2014 09:18 PM
Yesterday 09:23 PM
by stevef1201
5 267
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
Yesterday 09:16 PM
by stevef1201
9 334
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
Yesterday 07:32 PM
by ExtremeLawncareServices
4 438
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
Yesterday 07:22 PM
by ExtremeLawncareServices
178 14,261
Hello from Kentucky
TRV
09-30-2014 06:42 PM
Yesterday 07:16 PM
by ExtremeLawncareServices
10 1,396
Pics for website
tbtigers03
11-21-2014 05:40 PM
Yesterday 12:12 PM
by Just for Cuts
5 239
Hi from IL
steveinil
11-25-2014 02:07 PM
Yesterday 11:21 AM
by Steve
1 68
WNY saying Hi.
Sargewesser
11-25-2014 07:27 AM
Yesterday 11:20 AM
by Steve
1 74
How to: Use Thumbtack...
acrajchel
11-17-2014 06:39 PM
Yesterday 11:19 AM
by Steve
18 648
Peco Bagger
AGPS
11-18-2014 02:20 PM
Yesterday 10:58 AM
by Steve
10 400
Beginner Mistakes:...
Steve
01-31-2007 12:45 PM
Yesterday 10:57 AM
by Steve
22 6,291
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
Yesterday 10:42 AM
by Steve
5 395
Billboards for marketing
ExtremeLawncareServices
11-16-2014 08:39 PM
Yesterday 10:40 AM
by Steve
14 460
leaf removal
Double J LLC
10-03-2014 05:24 PM
Yesterday 01:08 AM
by ExtremeLawncareServices
25 2,592
How much do you up sell...
Essex Groundskeeping
11-23-2014 07:13 PM
11-24-2014 06:29 PM
by stevef1201
8 223
This sucks...
Matther777
09-18-2014 05:56 PM
11-24-2014 05:49 PM
by biglee
16 3,257
Pressure Washing...
WesleySnips
07-31-2014 07:13 PM
11-24-2014 04:32 PM
by acrajchel
4 696
New website
Chilehead
11-20-2014 04:39 PM
11-23-2014 07:40 PM
by Just for Cuts
12 350
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
11-22-2014 10:49 PM
by Just for Cuts
16 580
Belt dealer problem
googus
11-21-2014 08:45 AM
11-21-2014 06:36 PM
by Steve
2 188
What is going on with...
biglee
11-14-2014 03:04 PM
11-20-2014 02:50 PM
by biglee
40 1,038
My advice for new guys
avetslawncare
11-15-2014 09:32 AM
11-19-2014 01:47 PM
by biglee
10 583
Lawn Care business...
crieg122
10-23-2014 02:23 PM
11-19-2014 12:39 PM
by acrajchel
28 1,948
raking leaves ?
robert8509
10-22-2014 10:19 PM
11-18-2014 04:24 PM
by acrajchel
14 1,524
Leaf removal
madmedic8575
10-24-2014 05:14 PM
11-17-2014 07:34 PM
by acrajchel
6 1,262
sod job
SGlawncare
10-30-2014 09:21 PM
11-17-2014 07:10 PM
by acrajchel
7 845
Customer wants me to...
Mr. Mow
11-09-2014 07:13 AM
11-17-2014 06:48 PM
by acrajchel
10 629
Hello!
Brian3137
11-11-2014 07:15 PM
11-17-2014 06:46 PM
by acrajchel
14 548
small biz in Phoenix,AZ
anthonyramos1
11-08-2014 09:35 PM
11-17-2014 05:59 PM
by acrajchel
2 387
Client won't pay...
WesleySnips
10-30-2014 03:53 PM
11-17-2014 05:37 PM
by acrajchel
22 1,466
Government contracts
avetslawncare
11-15-2014 08:50 AM
11-17-2014 12:59 PM
by Steve
2 320
Need help on deciding a...
Brian3137
11-10-2014 06:32 PM
11-17-2014 12:44 PM
by Steve
12 591
West cost lawn prices
SGlawncare
10-09-2014 10:51 PM
11-16-2014 07:54 AM
by stevef1201
8 1,673
So how do you guys...
Mr. Mow
10-26-2014 08:55 AM
11-15-2014 08:44 AM
by avetslawncare
14 1,797
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
11-13-2014 08:35 AM
by jrs.landscaping
81 31,966
The most dangerous part...
Steve
10-06-2014 03:45 PM
11-12-2014 05:05 PM
by stevef1201
14 1,768
A little hang up in snow...
stevef1201
11-08-2014 07:05 AM
11-12-2014 12:51 PM
by Steve
4 506
Bi-weekly winter...
lxarth
11-04-2014 08:37 PM
11-12-2014 10:06 AM
by WesleySnips
9 712
taking first steps...
sizemorelawncare
11-10-2014 08:24 PM
11-11-2014 01:21 PM
by Steve
1 398
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
11-11-2014 08:12 AM
by Just for Cuts
4 457
Business Cards
crieg122
10-25-2014 01:03 PM
11-11-2014 07:56 AM
by Just for Cuts
12 1,409
How the unregister?
alive101
11-04-2014 07:39 AM
11-10-2014 01:48 PM
by Steve
4 675
Belt adjustment question
googus
11-05-2014 06:43 AM
11-10-2014 01:38 PM
by Steve
5 574
Podcast
Shark1611
11-07-2014 05:42 PM
11-10-2014 11:41 AM
by Steve
1 373
hi, from Minnesota
rjklohn
11-07-2014 02:21 AM
11-07-2014 01:44 PM
by Steve
1 393
New to snow plowing
SS.Lawncare
11-05-2014 04:00 PM
11-07-2014 01:21 PM
by Steve
6 656
New Member
tonyap
11-05-2014 10:35 PM
11-07-2014 01:15 PM
by Steve
1 433
New to the business
jcurr33
11-05-2014 03:21 PM
11-07-2014 01:11 PM
by Steve
1 491
Lines
Matther777
11-04-2014 02:19 PM
11-07-2014 12:54 PM
by Steve
1 531
» Popular Tags
2wd 4x4 apartment complex auger bark bob villa care charge collections commercial decorating demonstration edging employee problems exmark ferris four wheel drive gopherhaul grass gravely hardscapes hills hiring how much to charge how to jobs john deere quik trac kawasaki labor cost landscape services lawn lawn care lawn care busines plan lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lighting managing a lawn care business mr dave mulch mulch estimate new buisness past due patio install per hour service podcast pto push versus ride redmax scripts seo shell snow sprayer starting a business starting a lawn care business steve sulky theft toro toro grand stand trailer mate pro tree turfgrass consulting up sell employee
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 05:18 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 05:18 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy