Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Help me find a nice way to dump a client


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 08-18-2010, 05:27 PM
TouchtonsCLC TouchtonsCLC is offline
Member
 
Join Date: Feb 2009
Location: NE Florida
Posts: 53
Rep Power: 6
TouchtonsCLC is on a distinguished road
Default Help me find a nice way to dump a client

It's been a battle with Client from day one, and Client is the only lawn I service in this area of town. How do I dump Client and save my reputation? Client is arguing with prices, again, and I'm not willing to accomodate Client anymore.

Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 08-18-2010, 05:34 PM
TouchtonsCLC TouchtonsCLC is offline
Member
 
Join Date: Feb 2009
Location: NE Florida
Posts: 53
Rep Power: 6
TouchtonsCLC is on a distinguished road
Default Here's what I have so far.

Lawn care business tipsLawn Care Business Book
I appreciate your concern over pricing of clean-up. I feel that we are a very competitive lawn care company, and assure you that we charge under what the market allows in City. Unfortunately, while I value your business, I cannot accomodate your request for a price reduction.
Reply With Quote
  #3  
Old 08-18-2010, 06:07 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Quote:
Originally Posted by TouchtonsCLC View Post
I appreciate your concern over pricing of clean-up. I feel that we are a very competitive lawn care company, and assure you that we charge under what the market allows in City. Unfortunately, while I value your business, I cannot accomodate your request for a price reduction.
I am assuming you haven't this project.

On behalf of my company (company name) I would like to thank you for the opportunity to provide you with a quotation for the clean up of your property.

We take pride in our work and based on customer feedback the quality of our work reflects this. I understand you have concerns over the pricing in our quotation and we respect this, I trust you will also respect we offer competitive pricing and our quotations are final.

We are aware there may be other companies willing to cut corners in order to offer better pricing however cutting corners is not the direction of our company.

We wish you well and should you require services in the future, do not hesitate to contact us.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #4  
Old 08-18-2010, 07:34 PM
TouchtonsCLC TouchtonsCLC is offline
Member
 
Join Date: Feb 2009
Location: NE Florida
Posts: 53
Rep Power: 6
TouchtonsCLC is on a distinguished road
Default

We've already done the work for him. He was quoted for a flat clean-up price early in the season, and was agreeable. But now he's not happy AFTER the work is complete.

Our history with this client is that he reduced his service from bi-weekly to 1x per month, and I didn't change his price to reflect all the growth that I'm cutting now. Secondly, he's the only client in that area that we have (nearest client is 10+ miles away).

Here's what I have now:
I appreciate your concern over pricing of clean-up. Touchton's is a very competitive lawn care company, and I assure you that we charge under what the market allows in Jacksonville. Unfortunately, while I value your business, I cannot honor your request for a price reduction or further work for no charge. Therefore, our invoice to you will stand as is."
And I really want to say:

"ANOTHER LAWN CARE COMPANY" operates out of your area. I feel that they may be able to better price work in your neighborhood, as they have an extensive clientele list there. While I would hate to see you go, I want you to be happy, and I cannot accommodate a price reduction at this time.
But not sure if I should. My goal is to let client go without harming our reputation. Perhaps I shouldn't look at it that way, but I really want to stand-out in customer relations.
Reply With Quote
  #5  
Old 08-19-2010, 05:11 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

I would probably take out the "charge less than other companies" and fire it off. Do you have anything at all in writing or email or is it just a verbal quote?

If we give quotes, it is always followed up via email so that everyone is on the same page. I haven't yet run into anyone with no email but if I did, I would have them initial a quote form.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #6  
Old 08-19-2010, 06:58 PM
TouchtonsCLC TouchtonsCLC is offline
Member
 
Join Date: Feb 2009
Location: NE Florida
Posts: 53
Rep Power: 6
TouchtonsCLC is on a distinguished road
Default

It was a verbal explanation of flat-rate (per hour) pricing. I've cleaned-up for him twice before with no problems.

Here was my e-mail to Client:
I appreciate the opportunity to work for you, as well as your concern over pricing of clean-up. Touchton's is a very competitive lawn care company, and I assure you that we charge under what the market allows in Jacksonville. If you think the price is unfair, simply pay for the basic mowing service and we will consider your account closed - status as paid in full.
Client's Response:
Thanks for the prompt response. I donít think the price is unfair. I am generally very happy with the yard service thus far. The lawn service is $30 and well worth it. I just donít agree with the $20 for what was done on clean up, just donít feel I got my moneyís worth on that part of the job.
Where do I go from here? Again, I'm losing money with this client and I want to let client go.
__________________
"A business that makes nothing but money is a poor kind of business." - Henry Ford

Touchton's Complete Lawn Care
Reply With Quote
  #7  
Old 08-19-2010, 07:09 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Geeze man, what does someone expect for twenty bucks, probably costs you that much to drive there. Since it's the only client in the area at the moment, I simply would not respond, I suspect it's what he wants. You stated you side in a very professional manner, I would just move on.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #8  
Old 08-20-2010, 10:26 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,285
Rep Power: 10
Steve has disabled reputation
Default

How has this experience effected your views of customers and possibly they way you screen them?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #9  
Old 08-20-2010, 01:48 PM
TouchtonsCLC TouchtonsCLC is offline
Member
 
Join Date: Feb 2009
Location: NE Florida
Posts: 53
Rep Power: 6
TouchtonsCLC is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
How has this experience effected your views of customers and possibly they way you screen them?

Right now, we're not screening them because we're new, we're trying to build a base, and trying to learn the ropes. I know that I won't work in certain neighborhoods, but beyond that I don't know.

Does anyone else pre-screen potential clients? How do you do it?
__________________
"A business that makes nothing but money is a poor kind of business." - Henry Ford

Touchton's Complete Lawn Care
Reply With Quote
  #10  
Old 08-21-2010, 02:00 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,285
Rep Power: 10
Steve has disabled reputation
Default

There are a bunch of discussions on prescreening customers on here. Here is one post, but there are a bunch more http://www.gopherforum.com/showthread.php?t=1055
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Where Do You Guys Dump? Fresh68 Lawn Maintenance / Lawn Renovation 22 11-28-2012 07:55 PM
Dump Trailer MountainViewGreenskeeper Outdoor Power Equipment Discussion, Repairs, Buy or Sell 15 05-30-2011 09:24 PM
Need a new dump CHEESE2009 Community Assistance 6 05-27-2009 03:45 PM
Dump kits for pick-up StealthDumpTrucks Promote your products or services 41 05-16-2008 12:52 PM
Thinking about getting a dump truck S.P.Martin Lawn Care Outdoor Power Equipment Discussion, Repairs, Buy or Sell 4 07-13-2007 09:32 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
2014 Gie-expo
ExtremeLawncareServices
08-19-2014 11:22 PM
Today 08:50 PM
by phlawncare
2 65
How do I approach...
Bradcook21
Today 01:48 AM
Today 08:41 PM
by Bradcook21
6 121
Fuel Can Spouts
Shark1611
08-16-2014 09:09 AM
Today 08:23 PM
by SGL1
11 249
Yearly contract Pricing
jrob0691
Today 08:57 AM
Today 05:08 PM
by stevef1201
3 82
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
Today 05:03 PM
by stevef1201
6 548
yearly contract help...
jrob0691
Today 04:09 PM
Today 04:09 PM
by jrob0691
0 19
Softball field
kslawn
08-15-2014 09:28 AM
Today 01:43 PM
by Steve
9 250
Hello
M2Dave
Today 12:32 AM
Today 01:38 PM
by Steve
1 37
New Landscaping Business
rekon32
08-16-2014 02:26 PM
Today 12:33 PM
by SouthallMowing
8 307
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Yesterday 04:09 PM
by ExtremeLawncareServices
100 5,948
Downed Tree Chop Bid
WesleySnips
08-16-2014 03:47 PM
Yesterday 01:44 PM
by SGL1
10 303
60 inch honda/bunton...
pblawncare
08-17-2014 11:30 AM
08-18-2014 03:19 PM
by Steve
2 101
Replacement Parts -...
nicholas-KC
08-16-2014 08:40 AM
08-18-2014 03:16 PM
by Steve
4 161
Preparing the soil
Billy Goat
08-16-2014 06:18 PM
08-18-2014 03:01 PM
by Steve
1 100
What to pay help
phlawncare
08-04-2014 08:33 PM
08-18-2014 10:33 AM
by jrs.landscaping
29 864
Hello
Jeff1
08-07-2014 11:18 PM
08-15-2014 11:53 PM
by Jeff1
11 393
Lie #2 RESIDENTIAL...
ExtremeLawncareServices
01-06-2014 05:02 AM
08-15-2014 01:46 PM
by mattthelawnguy
54 6,322
Need help 30 HP koler...
Shady Grady
08-01-2014 03:31 PM
08-15-2014 08:46 AM
by kslawn
18 578
New Boomless Sprayer!
BlackRain75
01-03-2014 01:01 PM
08-14-2014 02:37 AM
by BlackRain75
12 1,733
Stihl engine isn't...
Marcintosh
08-12-2014 08:30 PM
08-13-2014 03:34 PM
by Steve
3 158
first year update
cmdlawncare
08-12-2014 05:41 PM
08-13-2014 03:29 PM
by Steve
1 199
Hello from Jacksonville,...
JM Lawn Care
08-10-2014 07:15 AM
08-13-2014 07:04 AM
by Sprinkler Buddy
9 301
Hello everyone new to...
maddyandrays
08-11-2014 04:51 PM
08-12-2014 08:58 PM
by Shark1611
2 156
Walk behinds
hpruitcei
08-07-2014 06:28 PM
08-12-2014 02:35 PM
by mattthelawnguy
7 406
New name help
stevef1201
08-10-2014 04:27 PM
08-12-2014 12:03 PM
by Steve
6 279
my little green dilemmas
Lawn Techie
08-03-2014 11:47 AM
08-11-2014 01:20 PM
by Steve
7 395
what the best...
CleanCutsLLC
08-02-2014 01:02 AM
08-11-2014 01:16 PM
by Steve
6 405
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
08-11-2014 01:19 AM
by ExtremeLawncareServices
13 681
Covering all the bases
janslawncare
08-08-2014 10:11 AM
08-08-2014 01:41 PM
by Steve
1 228
New from Florida
ADE
08-06-2014 08:40 PM
08-08-2014 01:32 PM
by Steve
4 310
JOB - Landscape Install...
janslawncare
08-08-2014 10:06 AM
08-08-2014 10:06 AM
by janslawncare
0 198
Battery power tools or...
Steve
08-07-2014 12:24 PM
08-07-2014 05:18 PM
by mattthelawnguy
2 206
My client just told me...
Greg'slawnandlandscape
08-04-2014 08:39 AM
08-06-2014 11:14 PM
by grassdoctore
12 532
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
08-06-2014 02:03 PM
by Steve
13 1,155
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
08-06-2014 01:40 PM
by Steve
20 1,358
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
08-06-2014 10:29 AM
by eastsidelandcare
5 577
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
08-05-2014 07:12 PM
by TheBeast
30 1,966
Late charge
Simon Abousaada
07-30-2014 07:23 PM
08-05-2014 06:46 PM
by TheBeast
12 783
buy out a lawn care...
rvezakis
08-05-2014 01:38 PM
08-05-2014 06:40 PM
by TheBeast
10 488
Please help
unitedlawncare48867
03-26-2014 08:29 PM
08-05-2014 05:27 PM
by TheBeast
27 1,568
Help with Estimate
donslawns
08-02-2014 09:10 AM
08-05-2014 02:24 PM
by Steve
6 441
Stuck again!!!!
Greg'slawnandlandscape
08-01-2014 11:02 PM
08-05-2014 09:05 AM
by Greg'slawnandlandscape
10 455
Mow and leaf cleanup bid
SGL1
07-29-2014 07:28 PM
08-05-2014 07:22 AM
by petscanning
25 954
Building credit
Matther777
07-27-2014 05:20 PM
08-04-2014 06:53 PM
by kslawn
17 744
Lowballers scrubs &...
Darksteel
01-13-2014 07:35 AM
08-04-2014 01:09 PM
by Steve
48 5,775
long time no see
Tuscan Gardens
08-02-2014 03:21 PM
08-04-2014 12:04 PM
by Steve
1 276
Pressure Washing Like a...
TNTurf
08-01-2014 11:47 PM
08-04-2014 11:58 AM
by Steve
2 318
trimming back shrubs
WesleySnips
07-31-2014 06:14 AM
08-04-2014 11:52 AM
by Steve
6 424
Pressure Washing...
WesleySnips
07-31-2014 06:13 PM
08-04-2014 11:50 AM
by Steve
3 352
Grass hopper mower
ExtremeLawncareServices
12-05-2013 08:51 AM
08-02-2014 07:55 AM
by ExtremeLawncareServices
24 3,501
» Popular Tags
4wd 34'' apartment complex auger blades butterfly gardens charge christmas christmas light hanging credit card customers ditches exmark ferris financing first truck georgia gopherhaul grass gravely growing a lawn care business health holiday how much to charge john deere quik trac kansas city landscape services lawn lawn care lawn care busines plan lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo leaf marketing mechanic monthly mow mulch mulch price new and restored landscapes new buisness new business podcast property management company pto riding mower running a business savannah scag schedule seo snow plowing starting a business start up lawn care business stihl top dresser toro toro grand stand trailer tree care trimmer rack walker winter winter services
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 10:40 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 10:40 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy