Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Potential customer issue.


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 09-14-2011, 08:51 PM
pblawncare pblawncare is offline
Member
 
Join Date: Nov 2010
Posts: 52
Rep Power: 6
pblawncare is on a distinguished road
Default Potential customer issue.

So this to me seems like a rookie mistake on levels, but then again a misunderstanding as well...

Cutting brush and saplings out earlier today, in the midst of cleaning off a VERY neglected area, I cut out a pine tree that was bordered out by some old timbers that were shot, (as i said, neglected) the owner and I had talked and to my understanding, it was to come out. I got an email a while later from the daughter (her mother is the owner and apparently out of town) and was rather surprised that the pine was gone, and informed me it had been planted there years before and was uncertain if we made the right move by cutting it out.

There is no contract or agreement as to what stays and what goes, its part of her regular maintenance that we clean up some of the eye sores (takes about 2 minutes to mow her yard, 5 to trim) we had talked about doing alot of things, and honestly I'm convinced in my mind it was meant to go, if not I wouldn't have cut it out.

My main thing is should I offer to replace the tree, or should I come up with a design idea to liven the whole place up, making the tree a necessity to go. It may not be an issue, but for some reason I got that feeling I've got a fire getting ready to stir.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 09-14-2011, 10:26 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
"Here, tie this ribbon on anything that you do NOT want to be removed." = Sleep better at night.


Reply With Quote
  #3  
Old 09-14-2011, 11:27 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

When a spot isn't maintained, it's hard to pick and choose what comes out. At least she can have a fresh start now, and be grateful.

In truth, I would have done the same, probably without giving a crap about the plant.

You are in lawn maintenance, she requested for you to remove "crap", you did what you could to help a client out. If she didn't want the plant removed, she should have walked you through the spot and show you what to do.


You can sort of slip the blame on her like so;

"Darn, if only you had the time to walk me through it I would have known." etc...


or just say;

"It looked like crap. I want to make your yard beautiful, just trust me. When I get the grass growing, then we can see about planting something. Until then, that little tree wasn't growing properly as it wasn't pruned often enough. Your yard has to look better than your neighbors, and so far we're off to a good start!"
Reply With Quote
  #4  
Old 09-15-2011, 11:13 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,948
Rep Power: 10
Steve has disabled reputation
Default

That is certainly an interesting situation!

I'd love to have seen a before and after of that.

Quote:
or should I come up with a design idea to liven the whole place up, making the tree a necessity to go. It may not be an issue, but for some reason I got that feeling I've got a fire getting ready to stir.
If it's not any further of an issue, maybe then just drop it.

If it becomes a bigger issue, my vote is to go with the design that doesn't include the tree in it.

Keep us posted.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 09-15-2011, 02:13 PM
Sprinkler Buddy's Avatar
Sprinkler Buddy Sprinkler Buddy is offline
Senior Member
 
Join Date: May 2011
Location: Florida
Posts: 803
Rep Power: 6
Sprinkler Buddy is on a distinguished road
Default

What's done is done, I hate it when I do something like that. If it becomes an issue, offering to replace it would be the right thing to do. I'm sure you will learn from this mishap, I know I have from similar situations.
__________________
Don't Keep Replacing Lawn Sprinkler Heads
Protect them with "Sprinkler Buddy"
CLICK HERE > http://www.sprinklerbuddy.com
Reply With Quote
  #6  
Old 09-16-2011, 11:18 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,948
Rep Power: 10
Steve has disabled reputation
Default

Keep us posted on how this ultimately works out. And also now that you have gone through it, would you have done anything differently if you could redo it?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 09-17-2011, 08:39 AM
pblawncare pblawncare is offline
Member
 
Join Date: Nov 2010
Posts: 52
Rep Power: 6
pblawncare is on a distinguished road
Default

I'm ultimately not going to lose sleep over the situation. Simply put, I've called and left a message (no answer) apologizing, and assuring the customer that we want to provide a solution, whether it be replacing the tree, or coming up with something ultimately better than what she has. They claim it was expensive but you all know, that whats expensive to them, is an everyday price to us. I've not heard back from the customer yet, but I'll let it ride a day or two more before I call again.
Reply With Quote
  #8  
Old 09-17-2011, 05:27 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 11
picframer will become famous soon enough
Default

Quote:
Originally Posted by pblawncare View Post
I'm ultimately not going to lose sleep over the situation. Simply put, I've called and left a message (no answer) apologizing, and assuring the customer that we want to provide a solution, whether it be replacing the tree, or coming up with something ultimately better than what she has. They claim it was expensive but you all know, that whats expensive to them, is an everyday price to us. I've not heard back from the customer yet, but I'll let it ride a day or two more before I call again.
IMHO, pay her a visit
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #9  
Old 09-18-2011, 09:01 AM
pblawncare pblawncare is offline
Member
 
Join Date: Nov 2010
Posts: 52
Rep Power: 6
pblawncare is on a distinguished road
Default

I agree. Shes not scheduled for regular maintenance for another week, that gives me time to get my plan of attack on the new landscape design. I think it will smooth over well. (hope anyway) if she can't look past a mistake, then future business wouldn't work anyway, my goal is to expand to where I can have crews working for me, I don't want to be in the field forever.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Potential Newbie from Alaska chugiaklt2 Introduce Yourself 3 02-19-2014 01:54 AM
Potential new customers that are cheapos jymie Starting a lawn care business. 23 06-27-2011 10:16 PM
Aproching potential clients jasonw Starting a lawn care business. 8 10-29-2009 09:37 PM
Income potential jasonw Starting a lawn care business. 13 06-11-2009 02:33 PM
Meeting potential customers KimKriel Lawn Care Marketing & Post your marketing material for review! 1 01-24-2007 08:37 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Is it too late?
Cpadgett
Yesterday 09:10 AM
Yesterday 08:27 PM
by Chilehead
1 32
Firefighter gone Lawn...
Firehouselawn@hotmail.com
03-10-2016 04:50 PM
05-27-2016 08:17 PM
by J.A.S.LawnService
7 9,669
help with sole...
greenbuds
03-24-2016 12:21 PM
05-27-2016 12:20 PM
by Wolf4dk
3 9,409
Whats up??
Cpadgett
05-27-2016 10:57 AM
05-27-2016 10:57 AM
by Cpadgett
0 20
To mow weekly or Biweekly
WarriorLandscapingCAN
05-11-2016 04:09 PM
05-26-2016 04:45 PM
by lawngawd7
9 328
Help a Brother Out -...
Hedgemaster
01-23-2012 04:19 PM
05-26-2016 04:34 PM
by Crossett73
91 33,708
Hello from Alabama
pruzilla
05-25-2016 01:20 PM
05-26-2016 08:14 AM
by pruzilla
2 56
Hello from Centreville!
Daveylawns
05-23-2016 09:04 AM
05-24-2016 04:08 PM
by Steve
1 73
Laying new grass, Sod...
WarriorLandscapingCAN
05-23-2016 10:07 AM
05-23-2016 08:41 PM
by Steve
1 61
I need some aeration...
rootytalbot
08-14-2015 12:32 PM
05-23-2016 09:06 AM
by Daveylawns
10 3,778
Prolin
rmccutchan
05-21-2016 04:53 PM
05-21-2016 06:36 PM
by rmccutchan
2 79
Upgraded to a new mower
Stevenor92
05-17-2016 08:17 PM
05-20-2016 07:08 PM
by Stevenor92
8 210
Intro
LaraRahmani
05-18-2016 02:54 PM
05-19-2016 02:43 PM
by Steve
2 114
Best Push Mower You Have...
markty
05-14-2016 03:46 PM
05-18-2016 07:34 PM
by Stevenor92
4 191
New mower!!!!
Stevenor92
05-18-2016 03:46 AM
05-18-2016 06:39 PM
by Stevenor92
2 120
Say Hello !!!
Steve
03-19-2007 11:18 AM
05-18-2016 02:59 PM
by LaraRahmani
1,249 434,981
Stupid idea?
hopolb33
05-13-2016 11:25 AM
05-16-2016 11:22 AM
by Steve
1 165
Planting SKYBOUND CEDARS
FrankieeLawnz
05-13-2016 03:59 PM
05-16-2016 11:21 AM
by Steve
1 143
Edging Fad...
Tree geek
05-10-2016 11:29 PM
05-15-2016 11:12 PM
by Tree geek
2 194
Business Overload
Chilehead
05-06-2016 09:27 PM
05-13-2016 11:15 AM
by Steve
11 402
Hello from great state...
Cel1980
05-11-2016 09:00 AM
05-13-2016 11:07 AM
by Steve
2 169
Did this job free to...
JJand M Lawncare
05-02-2016 02:33 PM
05-11-2016 03:54 PM
by JJand M Lawncare
10 441
How to tell Cust. to...
GeeGood
04-09-2008 09:55 PM
05-09-2016 07:08 PM
by JJand M Lawncare
16 5,531
Echo SRM 230 trouble.
Jack Rabbit
05-08-2016 06:16 PM
05-08-2016 11:22 PM
by Just for Cuts
1 156
Toro ZTR Issues
rsanchez1203
05-06-2016 09:27 PM
05-07-2016 10:26 AM
by Steve
2 181
Correct way to quote a...
WarriorLandscapingCAN
05-02-2016 11:52 AM
05-03-2016 10:59 AM
by Steve
1 301
» Popular Tags
advertising become an entrepreneur best mower be your own boss break business education business help business management contractor hacks deck lift dethatcher edging entrepreneur entrepreneur education estimates free lawn care fuel problems fuel pump half moon blade hydro increase customers jjandm lawncare landscape landscape design landscaping landscaping design company landscaping richmond va landscping lawncare lawn mowing lawnservice lowering grade marketing mulch new business planting plowing raising grade residential lawn care richmond va richmond virginia lawn care roundup safety scag snowblower snow plowing snow shovel solo solo backpack sprayer start a business start a lawn care business start business start up swzt toro timecutter tree tree pics tree service video walk behind what to charge work from home
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 07:44 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 07:44 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy