Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Potential customer issue.


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 09-14-2011, 08:51 PM
pblawncare pblawncare is offline
Member
 
Join Date: Nov 2010
Posts: 52
Rep Power: 5
pblawncare is on a distinguished road
Default Potential customer issue.

So this to me seems like a rookie mistake on levels, but then again a misunderstanding as well...

Cutting brush and saplings out earlier today, in the midst of cleaning off a VERY neglected area, I cut out a pine tree that was bordered out by some old timbers that were shot, (as i said, neglected) the owner and I had talked and to my understanding, it was to come out. I got an email a while later from the daughter (her mother is the owner and apparently out of town) and was rather surprised that the pine was gone, and informed me it had been planted there years before and was uncertain if we made the right move by cutting it out.

There is no contract or agreement as to what stays and what goes, its part of her regular maintenance that we clean up some of the eye sores (takes about 2 minutes to mow her yard, 5 to trim) we had talked about doing alot of things, and honestly I'm convinced in my mind it was meant to go, if not I wouldn't have cut it out.

My main thing is should I offer to replace the tree, or should I come up with a design idea to liven the whole place up, making the tree a necessity to go. It may not be an issue, but for some reason I got that feeling I've got a fire getting ready to stir.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 09-14-2011, 10:26 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
"Here, tie this ribbon on anything that you do NOT want to be removed." = Sleep better at night.


Reply With Quote
  #3  
Old 09-14-2011, 11:27 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

When a spot isn't maintained, it's hard to pick and choose what comes out. At least she can have a fresh start now, and be grateful.

In truth, I would have done the same, probably without giving a crap about the plant.

You are in lawn maintenance, she requested for you to remove "crap", you did what you could to help a client out. If she didn't want the plant removed, she should have walked you through the spot and show you what to do.


You can sort of slip the blame on her like so;

"Darn, if only you had the time to walk me through it I would have known." etc...


or just say;

"It looked like crap. I want to make your yard beautiful, just trust me. When I get the grass growing, then we can see about planting something. Until then, that little tree wasn't growing properly as it wasn't pruned often enough. Your yard has to look better than your neighbors, and so far we're off to a good start!"
Reply With Quote
  #4  
Old 09-15-2011, 11:13 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,343
Rep Power: 10
Steve has disabled reputation
Default

That is certainly an interesting situation!

I'd love to have seen a before and after of that.

Quote:
or should I come up with a design idea to liven the whole place up, making the tree a necessity to go. It may not be an issue, but for some reason I got that feeling I've got a fire getting ready to stir.
If it's not any further of an issue, maybe then just drop it.

If it becomes a bigger issue, my vote is to go with the design that doesn't include the tree in it.

Keep us posted.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 09-15-2011, 02:13 PM
Sprinkler Buddy's Avatar
Sprinkler Buddy Sprinkler Buddy is online now
Senior Member
 
Join Date: May 2011
Location: Florida
Posts: 746
Rep Power: 5
Sprinkler Buddy is on a distinguished road
Default

What's done is done, I hate it when I do something like that. If it becomes an issue, offering to replace it would be the right thing to do. I'm sure you will learn from this mishap, I know I have from similar situations.
__________________
Don't Keep Replacing Lawn Sprinkler Heads
Protect them with "Sprinkler Buddy"
CLICK HERE > http://www.sprinklerbuddy.com
Reply With Quote
  #6  
Old 09-16-2011, 11:18 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,343
Rep Power: 10
Steve has disabled reputation
Default

Keep us posted on how this ultimately works out. And also now that you have gone through it, would you have done anything differently if you could redo it?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 09-17-2011, 08:39 AM
pblawncare pblawncare is offline
Member
 
Join Date: Nov 2010
Posts: 52
Rep Power: 5
pblawncare is on a distinguished road
Default

I'm ultimately not going to lose sleep over the situation. Simply put, I've called and left a message (no answer) apologizing, and assuring the customer that we want to provide a solution, whether it be replacing the tree, or coming up with something ultimately better than what she has. They claim it was expensive but you all know, that whats expensive to them, is an everyday price to us. I've not heard back from the customer yet, but I'll let it ride a day or two more before I call again.
Reply With Quote
  #8  
Old 09-17-2011, 05:27 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Quote:
Originally Posted by pblawncare View Post
I'm ultimately not going to lose sleep over the situation. Simply put, I've called and left a message (no answer) apologizing, and assuring the customer that we want to provide a solution, whether it be replacing the tree, or coming up with something ultimately better than what she has. They claim it was expensive but you all know, that whats expensive to them, is an everyday price to us. I've not heard back from the customer yet, but I'll let it ride a day or two more before I call again.
IMHO, pay her a visit
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #9  
Old 09-18-2011, 09:01 AM
pblawncare pblawncare is offline
Member
 
Join Date: Nov 2010
Posts: 52
Rep Power: 5
pblawncare is on a distinguished road
Default

I agree. Shes not scheduled for regular maintenance for another week, that gives me time to get my plan of attack on the new landscape design. I think it will smooth over well. (hope anyway) if she can't look past a mistake, then future business wouldn't work anyway, my goal is to expand to where I can have crews working for me, I don't want to be in the field forever.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Potential Newbie from Alaska chugiaklt2 Introduce Yourself 3 02-19-2014 01:54 AM
Potential new customers that are cheapos jymie Starting a lawn care business. 23 06-27-2011 10:16 PM
Aproching potential clients jasonw Starting a lawn care business. 8 10-29-2009 09:37 PM
Income potential jasonw Starting a lawn care business. 13 06-11-2009 02:33 PM
Meeting potential customers KimKriel Lawn Care Marketing & Post your marketing material for review! 1 01-24-2007 08:37 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
Today 02:02 PM
by ExtremeLawncareServices
36 8,985
More Rain or Less?
Steve
05-20-2015 12:06 PM
Today 01:48 PM
by Matther777
7 126
Irrigation
pboy8634
02-21-2010 12:46 PM
Today 11:39 AM
by Just for Cuts
24 8,347
What's your next...
Steve
05-15-2015 11:54 AM
Yesterday 11:23 PM
by biglee
13 302
Peace garden ideas
SGL1
05-13-2015 03:15 PM
Yesterday 07:51 PM
by avetslawncare
16 440
Equipment dealers
mattthelawnguy
Yesterday 04:33 PM
Yesterday 04:33 PM
by mattthelawnguy
0 37
Show us your stripes
Just for Cuts
Yesterday 03:07 PM
Yesterday 03:07 PM
by Just for Cuts
0 54
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
Yesterday 02:58 PM
by Just for Cuts
4 132
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
05-20-2015 09:18 PM
by ExtremeLawncareServices
84 6,698
Total yard rehab
SGL1
04-23-2015 03:59 PM
05-19-2015 08:22 PM
by SGL1
15 757
Say Hello !!!
Steve
03-19-2007 11:18 AM
05-19-2015 04:12 PM
by NinaMarie86
1,223 388,879
New Lawn Service
carmelitaslawnservice
05-19-2015 10:02 AM
05-19-2015 02:51 PM
by Steve
1 82
Landscaper Jailed After...
SGL1
05-18-2015 08:15 AM
05-19-2015 02:37 PM
by Steve
5 173
Pictures of commercial...
avetslawncare
04-01-2015 09:47 PM
05-19-2015 02:29 PM
by Steve
38 1,935
feeling like im being...
Bradcook21
05-17-2015 07:33 AM
05-19-2015 02:11 PM
by Steve
6 189
good news yesterday
Bradcook21
05-17-2015 07:08 AM
05-19-2015 06:16 AM
by Bradcook21
3 122
ignition coil
jasonw
05-12-2015 05:31 PM
05-18-2015 12:07 PM
by Steve
3 244
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
05-18-2015 12:06 PM
by Steve
13 636
Big (to me) mulch job
tl757
04-23-2015 05:32 PM
05-15-2015 08:46 PM
by biglee
22 1,441
big dog mowers?
Bradcook21
05-13-2015 04:03 PM
05-14-2015 10:55 AM
by Steve
4 271
Small HOA Bid
lxarth
05-06-2015 10:37 PM
05-13-2015 11:55 AM
by Steve
9 479
New company in Michigan
SEM
04-24-2015 09:27 PM
05-13-2015 11:51 AM
by Steve
11 610
Fired for refusing to...
Mr. Mow
05-09-2015 06:15 AM
05-12-2015 01:36 PM
by Steve
6 477
What a JERK!
Chilehead
05-06-2015 08:13 AM
05-12-2015 01:14 PM
by Steve
9 549
I have ZERO confidence...
Just for Cuts
05-01-2015 04:24 PM
05-12-2015 03:53 AM
by jrs.landscaping
31 1,021
landscape insurance
clarkslawn
03-30-2015 10:14 PM
05-11-2015 01:15 PM
by Steve
6 992
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
05-10-2015 07:50 PM
by ExtremeLawncareServices
9 1,021
Bought my first STIHL...
Mr. Mow
05-09-2015 06:29 AM
05-10-2015 08:36 AM
by Mr. Mow
9 390
advice wanted please and...
CHenricks
05-07-2015 08:40 PM
05-08-2015 04:20 PM
by CHenricks
7 405
Hello
SallyBorowicz
05-06-2015 11:14 AM
05-08-2015 02:21 PM
by Steve
3 324
Mower Advice
tl757
05-06-2015 02:31 PM
05-08-2015 01:45 PM
by Steve
6 442
Home today...Still...
biglee
05-06-2015 11:59 AM
05-07-2015 12:06 PM
by biglee
2 322
I'm Back With The Best...
aduttonater
02-21-2015 12:41 AM
05-07-2015 11:17 AM
by Steve
79 3,872
color fliers?
holymoly
04-18-2015 02:32 PM
05-07-2015 10:57 AM
by Steve
16 999
Looking good
mrsmichigan
05-06-2015 09:47 AM
05-07-2015 10:53 AM
by Steve
1 278
What are your biggest...
Steve
05-05-2015 01:24 PM
05-07-2015 10:52 AM
by Steve
2 317
is craiglist good to...
JBENI
04-16-2015 11:11 AM
05-06-2015 07:15 PM
by TheYardGuy
12 1,067
Go daddy web site and...
jcurr33
05-04-2015 06:00 PM
05-05-2015 11:57 AM
by Steve
2 352
How busy are you now?
Steve
05-04-2015 01:10 PM
05-05-2015 11:47 AM
by Steve
4 387
mowfinder
scaypa
04-27-2015 05:44 PM
05-04-2015 01:14 PM
by Steve
1 417
Latest video, Facebook...
Sprinkler Buddy
05-01-2015 06:54 AM
05-04-2015 01:09 PM
by Steve
3 382
weed
avetslawncare
04-16-2015 07:56 PM
05-01-2015 11:38 AM
by Steve
8 798
so i need somehelp with...
dalvan0
04-28-2015 07:43 PM
04-30-2015 10:55 PM
by avetslawncare
3 686
Anyone have a Lawn Care...
nishirandall
04-28-2015 08:45 PM
04-30-2015 12:00 AM
by Steve
1 458
mowing pic
joshlawncare
04-25-2015 12:34 PM
04-29-2015 10:55 PM
by Steve
5 559
Help with a truck
bdodson89
04-27-2015 08:15 PM
04-29-2015 10:47 PM
by Steve
4 455
Ford F250 Wheel loaders...
jrs.landscaping
04-28-2015 05:34 AM
04-29-2015 07:47 AM
by jrs.landscaping
2 419
Correct me if I'm wrong...
SGL1
04-26-2015 02:41 PM
04-28-2015 06:57 AM
by SGL1
12 577
equipment marketplace?
jrs.landscaping
04-27-2015 04:49 PM
04-27-2015 06:09 PM
by jrs.landscaping
2 393
Buying contracts /...
greenscaper123
04-26-2015 04:46 PM
04-27-2015 05:59 PM
by Steve
2 463
» Popular Tags
ad landscaping aerocore apartment complex auger bark billy goat brushcutter blades blowout bob villa collections commercial contract help curb appeal services demonstration design edging employee problems equipment dealer equipment rental facebook ferris flyers foreman grass growing a lawn care business hardscapes hills hiring husqvarna hydraulic john deere quik trac landscape landscape services lawn aeration lawn care lawn mowing marketing marketing secrets more customers business mr dave mulch ordinance past due patio install per hour charge pricing profit on employee pto push versus ride running a business scag v-ride scripts secrets to landscaping seo shell small engine repair square foot steep lawns sulky swzt toro grand stand trailer tree trimmer rack truck new used landscape up sell employee web design website won't return www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 09:12 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 09:12 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy