Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Potential customer issue.


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 09-14-2011, 08:51 PM
pblawncare pblawncare is offline
Member
 
Join Date: Nov 2010
Posts: 52
Rep Power: 5
pblawncare is on a distinguished road
Default Potential customer issue.

So this to me seems like a rookie mistake on levels, but then again a misunderstanding as well...

Cutting brush and saplings out earlier today, in the midst of cleaning off a VERY neglected area, I cut out a pine tree that was bordered out by some old timbers that were shot, (as i said, neglected) the owner and I had talked and to my understanding, it was to come out. I got an email a while later from the daughter (her mother is the owner and apparently out of town) and was rather surprised that the pine was gone, and informed me it had been planted there years before and was uncertain if we made the right move by cutting it out.

There is no contract or agreement as to what stays and what goes, its part of her regular maintenance that we clean up some of the eye sores (takes about 2 minutes to mow her yard, 5 to trim) we had talked about doing alot of things, and honestly I'm convinced in my mind it was meant to go, if not I wouldn't have cut it out.

My main thing is should I offer to replace the tree, or should I come up with a design idea to liven the whole place up, making the tree a necessity to go. It may not be an issue, but for some reason I got that feeling I've got a fire getting ready to stir.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 09-14-2011, 10:26 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
"Here, tie this ribbon on anything that you do NOT want to be removed." = Sleep better at night.


Reply With Quote
  #3  
Old 09-14-2011, 11:27 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

When a spot isn't maintained, it's hard to pick and choose what comes out. At least she can have a fresh start now, and be grateful.

In truth, I would have done the same, probably without giving a crap about the plant.

You are in lawn maintenance, she requested for you to remove "crap", you did what you could to help a client out. If she didn't want the plant removed, she should have walked you through the spot and show you what to do.


You can sort of slip the blame on her like so;

"Darn, if only you had the time to walk me through it I would have known." etc...


or just say;

"It looked like crap. I want to make your yard beautiful, just trust me. When I get the grass growing, then we can see about planting something. Until then, that little tree wasn't growing properly as it wasn't pruned often enough. Your yard has to look better than your neighbors, and so far we're off to a good start!"
Reply With Quote
  #4  
Old 09-15-2011, 11:13 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,566
Rep Power: 10
Steve has disabled reputation
Default

That is certainly an interesting situation!

I'd love to have seen a before and after of that.

Quote:
or should I come up with a design idea to liven the whole place up, making the tree a necessity to go. It may not be an issue, but for some reason I got that feeling I've got a fire getting ready to stir.
If it's not any further of an issue, maybe then just drop it.

If it becomes a bigger issue, my vote is to go with the design that doesn't include the tree in it.

Keep us posted.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 09-15-2011, 02:13 PM
Sprinkler Buddy's Avatar
Sprinkler Buddy Sprinkler Buddy is offline
Senior Member
 
Join Date: May 2011
Location: Florida
Posts: 757
Rep Power: 5
Sprinkler Buddy is on a distinguished road
Default

What's done is done, I hate it when I do something like that. If it becomes an issue, offering to replace it would be the right thing to do. I'm sure you will learn from this mishap, I know I have from similar situations.
__________________
Don't Keep Replacing Lawn Sprinkler Heads
Protect them with "Sprinkler Buddy"
CLICK HERE > http://www.sprinklerbuddy.com
Reply With Quote
  #6  
Old 09-16-2011, 11:18 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,566
Rep Power: 10
Steve has disabled reputation
Default

Keep us posted on how this ultimately works out. And also now that you have gone through it, would you have done anything differently if you could redo it?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 09-17-2011, 08:39 AM
pblawncare pblawncare is offline
Member
 
Join Date: Nov 2010
Posts: 52
Rep Power: 5
pblawncare is on a distinguished road
Default

I'm ultimately not going to lose sleep over the situation. Simply put, I've called and left a message (no answer) apologizing, and assuring the customer that we want to provide a solution, whether it be replacing the tree, or coming up with something ultimately better than what she has. They claim it was expensive but you all know, that whats expensive to them, is an everyday price to us. I've not heard back from the customer yet, but I'll let it ride a day or two more before I call again.
Reply With Quote
  #8  
Old 09-17-2011, 05:27 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Quote:
Originally Posted by pblawncare View Post
I'm ultimately not going to lose sleep over the situation. Simply put, I've called and left a message (no answer) apologizing, and assuring the customer that we want to provide a solution, whether it be replacing the tree, or coming up with something ultimately better than what she has. They claim it was expensive but you all know, that whats expensive to them, is an everyday price to us. I've not heard back from the customer yet, but I'll let it ride a day or two more before I call again.
IMHO, pay her a visit
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #9  
Old 09-18-2011, 09:01 AM
pblawncare pblawncare is offline
Member
 
Join Date: Nov 2010
Posts: 52
Rep Power: 5
pblawncare is on a distinguished road
Default

I agree. Shes not scheduled for regular maintenance for another week, that gives me time to get my plan of attack on the new landscape design. I think it will smooth over well. (hope anyway) if she can't look past a mistake, then future business wouldn't work anyway, my goal is to expand to where I can have crews working for me, I don't want to be in the field forever.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Potential Newbie from Alaska chugiaklt2 Introduce Yourself 3 02-19-2014 01:54 AM
Potential new customers that are cheapos jymie Starting a lawn care business. 23 06-27-2011 10:16 PM
Aproching potential clients jasonw Starting a lawn care business. 8 10-29-2009 09:37 PM
Income potential jasonw Starting a lawn care business. 13 06-11-2009 02:33 PM
Meeting potential customers KimKriel Lawn Care Marketing & Post your marketing material for review! 1 01-24-2007 08:37 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
John Deere 667a
acrajchel
Yesterday 10:00 AM
Yesterday 10:07 AM
by acrajchel
1 35
Dane Scag
Steve
08-28-2015 12:29 PM
08-28-2015 12:29 PM
by Steve
0 67
24 and 50 acre cemetery...
grassmasterswilson
08-18-2015 10:09 AM
08-26-2015 02:42 PM
by Steve
13 510
Rookie business question...
WarriorLandscapingCAN
08-05-2015 05:20 PM
08-26-2015 02:33 PM
by Steve
3 387
How to clean an old...
rmccutchan
08-16-2015 05:23 PM
08-26-2015 02:31 PM
by Steve
9 395
how to make customers...
Bradcook21
05-27-2015 05:04 PM
08-26-2015 12:25 PM
by kslawn
19 3,721
Needing a website built
burtle
06-17-2015 09:02 AM
08-25-2015 11:31 AM
by acrajchel
9 2,461
Big mowing job
Bradcook21
07-30-2015 03:57 PM
08-25-2015 11:23 AM
by acrajchel
17 964
ZTR Review
Shark1611
05-31-2012 10:42 PM
08-25-2015 11:16 AM
by acrajchel
8 3,741
Hi Everyone
mmays29
08-25-2015 08:16 AM
08-25-2015 11:15 AM
by Steve
3 108
Should I buy this Exmark...
googus
07-03-2015 09:22 AM
08-25-2015 11:08 AM
by acrajchel
11 1,171
Old Business New Owner
Toyman
06-17-2014 08:57 PM
08-25-2015 11:00 AM
by acrajchel
17 1,562
Hi everyone! We're new...
alltrades
08-22-2015 12:46 PM
08-24-2015 10:41 AM
by Steve
2 160
CAn I get some help with...
rootytalbot
08-11-2015 06:14 PM
08-24-2015 10:36 AM
by Steve
12 492
Hi
Wemowjunction
08-16-2015 08:45 PM
08-20-2015 01:46 PM
by Steve
11 391
Drive cable bad?
SGL1
08-10-2015 11:16 PM
08-20-2015 01:41 PM
by Steve
5 353
Hey there everyone
Cole8999
08-16-2015 04:42 PM
08-18-2015 04:35 PM
by Steve
3 243
Help with a truck
bdodson89
04-27-2015 08:15 PM
08-18-2015 11:47 AM
by rmccutchan
7 955
I need some aeration...
rootytalbot
08-14-2015 12:32 PM
08-18-2015 07:59 AM
by rootytalbot
7 372
Say Hello !!!
Steve
03-19-2007 11:18 AM
08-17-2015 04:34 PM
by Steve
1,229 405,958
Whats wrong with this...
GreenWorx
07-28-2015 07:56 PM
08-16-2015 11:42 PM
by rmccutchan
3 583
What's your next...
Steve
05-15-2015 11:54 AM
08-16-2015 11:09 PM
by SC93
16 1,229
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
08-14-2015 11:08 PM
by scaypa
95 11,440
New Biz
kufnerins
08-14-2015 05:52 PM
08-14-2015 08:56 PM
by Steve
1 208
Chemical and Fertilizer...
rmccutchan
08-09-2015 10:36 PM
08-13-2015 11:11 PM
by rmccutchan
6 396
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
08-13-2015 02:10 PM
by rootytalbot
12 2,063
Hello all thinking about...
bernie
08-11-2015 04:28 PM
08-13-2015 10:33 AM
by Steve
8 359
Logo Help Font Color
LZLC
08-08-2015 09:26 PM
08-12-2015 03:50 PM
by Steve
4 334
Pricing issue
Mr. Mow
07-07-2015 06:15 AM
08-12-2015 12:30 AM
by Jeff1
20 1,795
My new mower
Chilehead
08-08-2015 09:09 PM
08-11-2015 08:36 PM
by Chilehead
9 499
Thought this was a good...
Just for Cuts
08-06-2015 03:38 PM
08-11-2015 10:54 AM
by Steve
8 502
Plowing pricing
jcurr33
08-08-2015 04:58 PM
08-11-2015 10:51 AM
by Steve
6 462
Should I upgrade my back...
googus
08-07-2015 10:50 AM
08-11-2015 10:44 AM
by googus
7 426
Keeping it clean....
Wolf4dk
08-09-2015 11:31 PM
08-11-2015 06:34 AM
by Chilehead
7 354
I have been rude and...
biglee
06-15-2015 10:11 PM
08-10-2015 09:41 PM
by stallman419
12 2,740
Newbie Saying Hi.
LZLC
08-08-2015 09:22 PM
08-10-2015 11:20 AM
by Steve
1 248
How much do I charge to...
Chris Herrera
08-06-2015 09:30 PM
08-09-2015 11:31 AM
by biglee
2 390
scag SWZT review!
mattthelawnguy
07-23-2015 02:28 PM
08-07-2015 03:26 PM
by Steve
17 1,127
Best commercial contract...
sanlanct
08-04-2015 12:18 PM
08-06-2015 06:20 AM
by sanlanct
2 383
I came across this on a...
rootytalbot
08-02-2015 11:04 AM
08-05-2015 08:17 PM
by SC93
9 621
Help bidding a hedge...
hopolb33
08-02-2015 06:09 PM
08-05-2015 02:07 PM
by Steve
3 423
recycler toro 22"
rvezakis
08-03-2015 12:10 PM
08-04-2015 11:47 AM
by Steve
1 300
» Popular Tags
ad landscaping advertising aerocore applying bark billy goat brushcutter blowout bob villa bush collections contract help curb appeal services deliquentaccounts demonstration design door hangers edging employee problems equipment dealer equipment rental facebook flyers free advertising free lawn care google growing a lawn care business hiring how to hydro increase customers jobs landscape landscaping landscaping training lawn aeration lawn care lawn mowing marketing marketing secrets more customers business mr dave mulch new business ordinance past due per hour charge plowing pricing profit on employee roundup scag secrets to landscaping sell the vision shell shreaded solo solo backpack sprayer sq ft square foot swzt tree tree pics up sell employee walk behind web design website website design winterization wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 03:10 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 03:10 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy