Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Avoiding Clients


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 09-08-2011, 10:58 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default Avoiding Clients

When I client doesn't pay, I don't continue service. Instead of calling them I tend to just get my paying clients done.

After a long time of ignoring these non paying clients calls, I feel it's too awkward for me to call them back or answer their calls.


As I've said before, I got rid of the crazy lady.

Recently I got rid of a guy who has promised to make his payments every month, I cut him off after the third promise and avoided him. He's been calling me every day now. Got 7 voice messages saying, "Scott, the money isn't a problem" when it's obvious that it is... P.I.T.A!

Another client has only paid for May, I cut him off in the middle of August. I never called to remind him, because I don't like to do that. He has started to call recently for the past few days. He's a nice guy, but for me to tell him he owes me his wallet and getting myself into an awkward position is holding me back.

I'm not entirely sure if I should feel bad, or give in to these clients - or maybe I should continue to ignore them.



ALSO, this one client I do on Fridays was done on an earlier date last week. He had called me this week (left a message) saying he's wondering where I am... This annoys the heck out of me.

I came on a different date because of the rain, just because I didn't show up on Friday does not mean I'm in the hospital or out of business. Seriously, people need to start thinking before they call. I guess he assumed that I didn't come, because I didn't show up on a Friday, instead I showed up a day or two before... Typical...


"Just want to know where you are, if you are ok. Call me back when you get this"

Seriously? I have to call you back? I have to take time out of my day and call you back to tell you, "I cut your grass the day before, see you soon"... Wow.

I've got no privacy running this business, I get the most ridiculous calls and it never ends. I got rid of a client, now I wanna get rid of them all... LOL!!!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 09-09-2011, 01:02 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
BINGO

http://en.wikipedia.org/wiki/Telephone_phobia
Reply With Quote
  #3  
Old 09-09-2011, 08:29 PM
Ducke's Avatar
Ducke Ducke is offline
Senior Member
 
Join Date: Nov 2010
Location: The Duck Pond
Posts: 844
Rep Power: 4
Ducke is on a distinguished road
Default

Cheese
Ya got to think of the phone as your friend not your enemy.
if a bill is due on the 31st I give it till the 7th and if I ave not heard from the customer I give them a call you know hi how are ya etc etc, just a friendly reminder of the money owing. then I wait 7 more days and give them the old Hey just wanted to check to see how things are going and remind you of the money you owe me for work done.
then I wait 7 more days and call and tell them they are cut off and at the end of next a 2% per day late payment charge applied.
then if nothing I threaten small claims court.
I been very lucky and have never had to go past the third call.
I like the phone I can deal with people on the phone its face to face that bugs me. especially if its a pretty women I become putty in their hands.
Or you could start calling them back at 11 pm just to talk or right in the middle of supper just to let them know your OK. I think they will soon stop calling you.
__________________
Ducke's lawn Care and Introducing Duck's Seasonal Decor.
Reply With Quote
  #4  
Old 09-10-2011, 07:59 AM
shadrach's Avatar
shadrach shadrach is offline
Senior Member
 
Join Date: Mar 2010
Location: Indiana
Posts: 256
Rep Power: 5
shadrach is on a distinguished road
Default

At the beginning of the year I started steering people towards email - especially now that I have a smartphone . It makes things easier for people who contact me from work & the added "paper trail" is nice to have. Used email about 10% of the time last year. With the exception of new calls, it is probably closer to 70% now. Much better than playing phone tag.
Reply With Quote
  #5  
Old 09-10-2011, 11:48 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,307
Rep Power: 10
Steve has disabled reputation
Default

What's your thoughts on why they are calling you if they know they owe you money?

Do you think they want to pay you or simply try and get you to cut their lawn for free as long as they can drag it out?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 09-11-2011, 11:14 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

I understand where your coming from. I had a biweekly mowing account that wanted various other jobs done. I agreed to do them when I came by to mow, to do it all in one trip. He was about 2 months late when I stopped servicing the property. I heard everything from I didnt get the invoice, phone call, or emails. He finally paid maybe 10 weeks late acting like he just got the bill. He stalled on paying for mowing and was wondering why I didnt start the material jobs? I just told him I was no longer interested in providing services and kept getting phone calls about he needed his driveway done, house pressure washed, hedges trimmed. I told him once it would be fine if he paid up front but he wasnt interested. He wanted it all done on credit which he didnt have with me no more.

I had another guy who was a biweekly customer too. He wanted his yard tilled,weeded, seeded, fertilized. I set up a schedule and every time I would cut I would bill him for one of the services. Then after maybe two visits he wanted to know why I was charging this amount for this and why it was needed. He requested every single service not asking me once what would be best for his lawn. Then wanted to nickle and dime the cost. I just said screw it and stop coming by. I got calls from him, his wife, neighbor all trying to figure out why I wouldnt keep cutting his property.
Reply With Quote
  #7  
Old 09-12-2011, 01:57 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,307
Rep Power: 10
Steve has disabled reputation
Default

Some customers are just not worth it.

Do you ever find yourself out with friends at a local restaurant. These friends you are with are just average regular normal people. But once they order food, they feel like the $10 they are spending is not just for the food, it also buys them a ticket to be able to be obnoxious and pushy to another person. Where they know that such behavior normally might get them beat up, as a customer, they are hell bent to vent their unhappiness with life to the waiter or waitress and and complain about every last detail.

Then you feel like an *** for being with them in public.

It seems the same holds true for lawn care or any other service. You just can't win everyone over.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 09-12-2011, 04:40 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Speaking of treating staff at restaurants like crap...


The only time I lash out, is when I'm forced to walk around down town,

I HATE DOWN TOWN!!!!!!!

It's dirty, I feel like I catch an STD just using the underground train...


Anyway, I have this big peeve against places that don't accept credit card, and don't mention it before I place an order. I usually just storm out, because it's ridiculous to think I'm going to use their shady ATM that will charge me an additional fee of $3.00 just so I am forced to take out a $20 bill to pay for a $15 meal!

Anyway, so when I put down town + a place that doesn't accept credit = Scott at his angriest.


I walked around down town for a decent meal with no luck... Nothing but sandwiches, and I HATE paying for a sandwich (I MAKE THEM AT HOME!)

Anyway, so I finally found a decent place after 2 hours of walking in an overpopulated area full of homeless people making me feel like crap. Unfortunately, I walked in and the following;

Scott: Accept credit?
Guy: No, but we have an atm.
Scott: Bye.
Girlfriend: I'll use the atm!
Scott: NEVER!!!!!!!!!!!!!!!!!!!!!!!

We settled for Burger King...

In Burger King;

Scott: Accept credit?
Lady: Yes.
Scott: For **** sakes, finally someone who does!!!!!!!!

I think I scared her, but I was able to eat...






^- This was when I was hungover from the mansion party I mentioned in my other post. I just wanted to eat something before I wasted a day travelling trying to get back home. And I didn't have a cigarette all day (smokers will understand).




Other than that, I abuse money without care. If I know I might get crappy food and service, it's no ones fault but mine for choosing to stay so I keep my mouth shut.

Yesterday I went to a salad/soup buffet, best $20 I had ever spent...
Reply With Quote
  #9  
Old 09-15-2011, 10:19 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,307
Rep Power: 10
Steve has disabled reputation
Default

Well it seems there is a good lesson to be learned in all that. It shows you how important it is to take multiple types of payment.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 09-16-2011, 01:44 PM
lxarth lxarth is offline
Senior Member
 
Join Date: Mar 2010
Posts: 137
Rep Power: 5
lxarth is on a distinguished road
Default

So I'm going to go back to the OP's original complaints.

I can understand removing someone from the schedule and just dropping them, being tired of excuses for not paying, but to just not say anything?

If you just call them and remind them that they have a bill do, you might get paid.

Sure, it makes sense to just stop playing games with someone who promises to pay a number of times. But if you want to settle things, you can call him back, even if it goes to voice-mail, and just say you can no longer service their property. If they ask why, you can be polite, and explain that you can't continue to chase payment.

Also, if you service a property 1-2 days ahead of time, IMO, that's unprofessional. I've picked up many clients because the last company just came whenever, and there was no real set day. If you said you will be there on Friday, and you show up on Wednesday, without talking to them first, that's on you. And then you got mad because he called to not only ask about the arrangement you made with him, but to make sure you were ok?

Now, it's one thing to change the day if, say, a holiday comes around. You have Labor Day on Monday, ok, so you service it on Tuesday, no problem. You are going on Vacation on Friday, so you visit on Thursday, again, no big deal. But tell your customers!

You complain about taking the time out of your day to call a customer back?! You do realize that they had to take the time to call you in the first place, right?

And then you complain about privacy? You are running a damn business! Of coarse your customers are going to want to talk to you!
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
How I bill my clients ritchiem General Business Discussions 4 03-05-2010 11:35 AM
inactive clients hoghunter Gopher Software Support Archived Question & Answers - Read Only 0 08-16-2007 11:17 AM
How Jaskaran gets new clients Steve Lawn Care Marketing & Post your marketing material for review! 0 06-18-2007 12:52 PM
Air base Clients bogilvie Starting a lawn care business. 3 06-09-2007 04:57 PM
Pre Paid clients dogduty Gopher Software Support Archived Question & Answers - Read Only 2 04-07-2005 04:19 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Walk Behinds and Texas...
SGL1
08-26-2014 03:53 PM
Yesterday 11:36 PM
by SGL1
7 254
snowplowing
jshak40
Yesterday 07:20 AM
Yesterday 07:55 PM
by jrs.landscaping
5 118
Brake job!
kslawn
08-30-2014 07:49 AM
Yesterday 05:57 PM
by 04bluesilverado
5 162
Trailer tires
J.A.S.LawnService
Yesterday 10:17 AM
Yesterday 11:39 AM
by stevef1201
1 67
Mowing 7 acres
avetslawncare
08-31-2014 04:24 PM
08-31-2014 05:55 PM
by stevef1201
3 117
Help pricing cut down 7...
Bradcook21
08-26-2014 11:17 PM
08-31-2014 04:48 PM
by avetslawncare
6 238
New to the industry-...
Lsmain
08-31-2014 10:53 AM
08-31-2014 10:53 AM
by Lsmain
0 90
Sod
RosalesLawnCare
08-27-2014 03:47 PM
08-30-2014 07:00 PM
by RosalesLawnCare
2 181
Lawn Route Templates
Landscaper1165
08-30-2014 01:52 PM
08-30-2014 05:04 PM
by stevef1201
1 113
Exmark Lazer Z S-Series...
BLC7
08-22-2014 10:18 AM
08-30-2014 09:49 AM
by BLC7
10 415
Hello! New here and...
CaliforniaFriendly
08-29-2014 11:30 AM
08-29-2014 05:39 PM
by jrs.landscaping
1 136
Stihl engine isn't...
Marcintosh
08-12-2014 08:30 PM
08-28-2014 09:28 PM
by Marcintosh
12 556
Hello
jawnebgoode
08-28-2014 08:37 PM
08-28-2014 08:37 PM
by jawnebgoode
0 76
Hello from Ohio
kurtwin
08-28-2014 05:06 PM
08-28-2014 05:06 PM
by kurtwin
0 103
Softball field
kslawn
08-15-2014 09:28 AM
08-28-2014 12:01 PM
by Steve
16 638
Lawn needs top soil What...
jymie
08-26-2014 11:01 AM
08-28-2014 11:58 AM
by Steve
5 241
Say Hello !!!
Steve
03-19-2007 11:18 AM
08-27-2014 08:33 PM
by kurtwin
1,187 331,290
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
08-26-2014 04:21 PM
by ExtremeLawncareServices
110 6,694
How do I approach...
Bradcook21
08-21-2014 01:48 AM
08-26-2014 05:08 AM
by Billy Goat
12 540
Tender Process
M2Dave
08-24-2014 12:31 PM
08-25-2014 04:14 PM
by Steve
2 222
Grass hopper mower
ExtremeLawncareServices
12-05-2013 08:51 AM
08-25-2014 04:02 PM
by Steve
26 3,880
Need help pricing basic...
Bradcook21
08-22-2014 01:21 AM
08-22-2014 01:05 PM
by Steve
2 313
Yearly contract Pricing
jrob0691
08-21-2014 08:57 AM
08-22-2014 01:01 PM
by Steve
6 388
yearly contract help...
jrob0691
08-21-2014 04:09 PM
08-22-2014 12:48 PM
by Steve
1 258
Pampas bushes
Bradcook21
08-22-2014 01:30 AM
08-22-2014 07:17 AM
by grassdoctore
1 230
2014 Gie-expo
ExtremeLawncareServices
08-19-2014 11:22 PM
08-21-2014 08:50 PM
by phlawncare
2 267
Fuel Can Spouts
Shark1611
08-16-2014 09:09 AM
08-21-2014 08:23 PM
by SGL1
11 512
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
08-21-2014 05:03 PM
by stevef1201
6 768
Hello
M2Dave
08-21-2014 12:32 AM
08-21-2014 01:38 PM
by Steve
1 237
New Landscaping Business
rekon32
08-16-2014 02:26 PM
08-21-2014 12:33 PM
by SouthallMowing
8 571
Downed Tree Chop Bid
WesleySnips
08-16-2014 03:47 PM
08-20-2014 01:44 PM
by SGL1
10 539
60 inch honda/bunton...
pblawncare
08-17-2014 11:30 AM
08-18-2014 03:19 PM
by Steve
2 281
Replacement Parts -...
nicholas-KC
08-16-2014 08:40 AM
08-18-2014 03:16 PM
by Steve
4 393
Preparing the soil
Billy Goat
08-16-2014 06:18 PM
08-18-2014 03:01 PM
by Steve
1 307
What to pay help
phlawncare
08-04-2014 08:33 PM
08-18-2014 10:33 AM
by jrs.landscaping
29 1,139
Hello
Jeff1
08-07-2014 11:18 PM
08-15-2014 11:53 PM
by Jeff1
11 594
Lie #2 RESIDENTIAL...
ExtremeLawncareServices
01-06-2014 05:02 AM
08-15-2014 01:46 PM
by mattthelawnguy
54 6,711
Need help 30 HP koler...
Shady Grady
08-01-2014 03:31 PM
08-15-2014 08:46 AM
by kslawn
18 772
New Boomless Sprayer!
BlackRain75
01-03-2014 01:01 PM
08-14-2014 02:37 AM
by BlackRain75
12 1,972
first year update
cmdlawncare
08-12-2014 05:41 PM
08-13-2014 03:29 PM
by Steve
1 400
Hello from Jacksonville,...
JM Lawn Care
08-10-2014 07:15 AM
08-13-2014 07:04 AM
by Sprinkler Buddy
9 520
Hello everyone new to...
maddyandrays
08-11-2014 04:51 PM
08-12-2014 08:58 PM
by Shark1611
2 354
Walk behinds
hpruitcei
08-07-2014 06:28 PM
08-12-2014 02:35 PM
by mattthelawnguy
7 627
New name help
stevef1201
08-10-2014 04:27 PM
08-12-2014 12:03 PM
by Steve
6 506
my little green dilemmas
Lawn Techie
08-03-2014 11:47 AM
08-11-2014 01:20 PM
by Steve
7 602
what the best...
CleanCutsLLC
08-02-2014 01:02 AM
08-11-2014 01:16 PM
by Steve
6 653
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
08-11-2014 01:19 AM
by ExtremeLawncareServices
13 905
Covering all the bases
janslawncare
08-08-2014 10:11 AM
08-08-2014 01:41 PM
by Steve
1 445
New from Florida
ADE
08-06-2014 08:40 PM
08-08-2014 01:32 PM
by Steve
4 509
JOB - Landscape Install...
janslawncare
08-08-2014 10:06 AM
08-08-2014 10:06 AM
by janslawncare
0 400
» Popular Tags
2wd advertisement apartment complex article marketing bid blades charge christmas lighting courtesy call credit card processing customers decorating ditches employee problems escrow exmark ferris foreman fundraiser georgia gopherhaul grass gravely gravely 34" zero turn growing a lawn care business holiday lighting how much to charge installation landscape services lawn lawn care lawn care business book lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo leaf leaf removal lighting brass outdoor lights marketing native plants new buisness online classifieds outdoor environments payment podcast property management company redmax running a business savannah scag seo snow snow plowing sprayer starting a business steep lawns stihl sulky toro trimmer rack truck new used landscape turfgrass consulting walk behind walker zero turn
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:43 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:43 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy