Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Avoiding Clients


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 09-08-2011, 11:58 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default Avoiding Clients

When I client doesn't pay, I don't continue service. Instead of calling them I tend to just get my paying clients done.

After a long time of ignoring these non paying clients calls, I feel it's too awkward for me to call them back or answer their calls.


As I've said before, I got rid of the crazy lady.

Recently I got rid of a guy who has promised to make his payments every month, I cut him off after the third promise and avoided him. He's been calling me every day now. Got 7 voice messages saying, "Scott, the money isn't a problem" when it's obvious that it is... P.I.T.A!

Another client has only paid for May, I cut him off in the middle of August. I never called to remind him, because I don't like to do that. He has started to call recently for the past few days. He's a nice guy, but for me to tell him he owes me his wallet and getting myself into an awkward position is holding me back.

I'm not entirely sure if I should feel bad, or give in to these clients - or maybe I should continue to ignore them.



ALSO, this one client I do on Fridays was done on an earlier date last week. He had called me this week (left a message) saying he's wondering where I am... This annoys the heck out of me.

I came on a different date because of the rain, just because I didn't show up on Friday does not mean I'm in the hospital or out of business. Seriously, people need to start thinking before they call. I guess he assumed that I didn't come, because I didn't show up on a Friday, instead I showed up a day or two before... Typical...


"Just want to know where you are, if you are ok. Call me back when you get this"

Seriously? I have to call you back? I have to take time out of my day and call you back to tell you, "I cut your grass the day before, see you soon"... Wow.

I've got no privacy running this business, I get the most ridiculous calls and it never ends. I got rid of a client, now I wanna get rid of them all... LOL!!!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 09-09-2011, 02:02 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
BINGO

http://en.wikipedia.org/wiki/Telephone_phobia
Reply With Quote
  #3  
Old 09-09-2011, 09:29 PM
Ducke's Avatar
Ducke Ducke is offline
Senior Member
 
Join Date: Nov 2010
Location: The Duck Pond
Posts: 844
Rep Power: 5
Ducke is on a distinguished road
Default

Cheese
Ya got to think of the phone as your friend not your enemy.
if a bill is due on the 31st I give it till the 7th and if I ave not heard from the customer I give them a call you know hi how are ya etc etc, just a friendly reminder of the money owing. then I wait 7 more days and give them the old Hey just wanted to check to see how things are going and remind you of the money you owe me for work done.
then I wait 7 more days and call and tell them they are cut off and at the end of next a 2% per day late payment charge applied.
then if nothing I threaten small claims court.
I been very lucky and have never had to go past the third call.
I like the phone I can deal with people on the phone its face to face that bugs me. especially if its a pretty women I become putty in their hands.
Or you could start calling them back at 11 pm just to talk or right in the middle of supper just to let them know your OK. I think they will soon stop calling you.
__________________
Ducke's lawn Care and Introducing Duck's Seasonal Decor.
Reply With Quote
  #4  
Old 09-10-2011, 08:59 AM
shadrach's Avatar
shadrach shadrach is offline
Senior Member
 
Join Date: Mar 2010
Location: Indiana
Posts: 256
Rep Power: 5
shadrach is on a distinguished road
Default

At the beginning of the year I started steering people towards email - especially now that I have a smartphone . It makes things easier for people who contact me from work & the added "paper trail" is nice to have. Used email about 10% of the time last year. With the exception of new calls, it is probably closer to 70% now. Much better than playing phone tag.
Reply With Quote
  #5  
Old 09-10-2011, 12:48 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,614
Rep Power: 10
Steve has disabled reputation
Default

What's your thoughts on why they are calling you if they know they owe you money?

Do you think they want to pay you or simply try and get you to cut their lawn for free as long as they can drag it out?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 09-12-2011, 12:14 AM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

I understand where your coming from. I had a biweekly mowing account that wanted various other jobs done. I agreed to do them when I came by to mow, to do it all in one trip. He was about 2 months late when I stopped servicing the property. I heard everything from I didnt get the invoice, phone call, or emails. He finally paid maybe 10 weeks late acting like he just got the bill. He stalled on paying for mowing and was wondering why I didnt start the material jobs? I just told him I was no longer interested in providing services and kept getting phone calls about he needed his driveway done, house pressure washed, hedges trimmed. I told him once it would be fine if he paid up front but he wasnt interested. He wanted it all done on credit which he didnt have with me no more.

I had another guy who was a biweekly customer too. He wanted his yard tilled,weeded, seeded, fertilized. I set up a schedule and every time I would cut I would bill him for one of the services. Then after maybe two visits he wanted to know why I was charging this amount for this and why it was needed. He requested every single service not asking me once what would be best for his lawn. Then wanted to nickle and dime the cost. I just said screw it and stop coming by. I got calls from him, his wife, neighbor all trying to figure out why I wouldnt keep cutting his property.
Reply With Quote
  #7  
Old 09-12-2011, 02:57 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,614
Rep Power: 10
Steve has disabled reputation
Default

Some customers are just not worth it.

Do you ever find yourself out with friends at a local restaurant. These friends you are with are just average regular normal people. But once they order food, they feel like the $10 they are spending is not just for the food, it also buys them a ticket to be able to be obnoxious and pushy to another person. Where they know that such behavior normally might get them beat up, as a customer, they are hell bent to vent their unhappiness with life to the waiter or waitress and and complain about every last detail.

Then you feel like an *** for being with them in public.

It seems the same holds true for lawn care or any other service. You just can't win everyone over.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 09-12-2011, 05:40 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Speaking of treating staff at restaurants like crap...


The only time I lash out, is when I'm forced to walk around down town,

I HATE DOWN TOWN!!!!!!!

It's dirty, I feel like I catch an STD just using the underground train...


Anyway, I have this big peeve against places that don't accept credit card, and don't mention it before I place an order. I usually just storm out, because it's ridiculous to think I'm going to use their shady ATM that will charge me an additional fee of $3.00 just so I am forced to take out a $20 bill to pay for a $15 meal!

Anyway, so when I put down town + a place that doesn't accept credit = Scott at his angriest.


I walked around down town for a decent meal with no luck... Nothing but sandwiches, and I HATE paying for a sandwich (I MAKE THEM AT HOME!)

Anyway, so I finally found a decent place after 2 hours of walking in an overpopulated area full of homeless people making me feel like crap. Unfortunately, I walked in and the following;

Scott: Accept credit?
Guy: No, but we have an atm.
Scott: Bye.
Girlfriend: I'll use the atm!
Scott: NEVER!!!!!!!!!!!!!!!!!!!!!!!

We settled for Burger King...

In Burger King;

Scott: Accept credit?
Lady: Yes.
Scott: For **** sakes, finally someone who does!!!!!!!!

I think I scared her, but I was able to eat...






^- This was when I was hungover from the mansion party I mentioned in my other post. I just wanted to eat something before I wasted a day travelling trying to get back home. And I didn't have a cigarette all day (smokers will understand).




Other than that, I abuse money without care. If I know I might get crappy food and service, it's no ones fault but mine for choosing to stay so I keep my mouth shut.

Yesterday I went to a salad/soup buffet, best $20 I had ever spent...
Reply With Quote
  #9  
Old 09-15-2011, 11:19 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,614
Rep Power: 10
Steve has disabled reputation
Default

Well it seems there is a good lesson to be learned in all that. It shows you how important it is to take multiple types of payment.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 09-16-2011, 02:44 PM
lxarth lxarth is offline
Senior Member
 
Join Date: Mar 2010
Posts: 138
Rep Power: 5
lxarth is on a distinguished road
Default

So I'm going to go back to the OP's original complaints.

I can understand removing someone from the schedule and just dropping them, being tired of excuses for not paying, but to just not say anything?

If you just call them and remind them that they have a bill do, you might get paid.

Sure, it makes sense to just stop playing games with someone who promises to pay a number of times. But if you want to settle things, you can call him back, even if it goes to voice-mail, and just say you can no longer service their property. If they ask why, you can be polite, and explain that you can't continue to chase payment.

Also, if you service a property 1-2 days ahead of time, IMO, that's unprofessional. I've picked up many clients because the last company just came whenever, and there was no real set day. If you said you will be there on Friday, and you show up on Wednesday, without talking to them first, that's on you. And then you got mad because he called to not only ask about the arrangement you made with him, but to make sure you were ok?

Now, it's one thing to change the day if, say, a holiday comes around. You have Labor Day on Monday, ok, so you service it on Tuesday, no problem. You are going on Vacation on Friday, so you visit on Thursday, again, no big deal. But tell your customers!

You complain about taking the time out of your day to call a customer back?! You do realize that they had to take the time to call you in the first place, right?

And then you complain about privacy? You are running a damn business! Of coarse your customers are going to want to talk to you!
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
How I bill my clients ritchiem General Business Discussions 4 03-05-2010 12:35 PM
inactive clients hoghunter Gopher Software Support Archived Question & Answers - Read Only 0 08-16-2007 12:17 PM
How Jaskaran gets new clients Steve Lawn Care Marketing & Post your marketing material for review! 0 06-18-2007 01:52 PM
Air base Clients bogilvie Starting a lawn care business. 3 06-09-2007 05:57 PM
Pre Paid clients dogduty Gopher Software Support Archived Question & Answers - Read Only 2 04-07-2005 05:19 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Contract or no contract?
TRV
11-20-2014 09:18 PM
Today 09:23 PM
by stevef1201
5 247
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
Today 09:16 PM
by stevef1201
9 308
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
Today 07:32 PM
by ExtremeLawncareServices
4 425
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
Today 07:22 PM
by ExtremeLawncareServices
178 14,228
Hello from Kentucky
TRV
09-30-2014 06:42 PM
Today 07:16 PM
by ExtremeLawncareServices
10 1,380
Pics for website
tbtigers03
11-21-2014 05:40 PM
Today 12:12 PM
by Just for Cuts
5 221
Hi from IL
steveinil
Yesterday 02:07 PM
Today 11:21 AM
by Steve
1 57
WNY saying Hi.
Sargewesser
Yesterday 07:27 AM
Today 11:20 AM
by Steve
1 61
How to: Use Thumbtack...
acrajchel
11-17-2014 06:39 PM
Today 11:19 AM
by Steve
18 634
Peco Bagger
AGPS
11-18-2014 02:20 PM
Today 10:58 AM
by Steve
10 387
Beginner Mistakes:...
Steve
01-31-2007 12:45 PM
Today 10:57 AM
by Steve
22 6,268
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
Today 10:42 AM
by Steve
5 387
Billboards for marketing
ExtremeLawncareServices
11-16-2014 08:39 PM
Today 10:40 AM
by Steve
14 450
leaf removal
Double J LLC
10-03-2014 05:24 PM
Today 01:08 AM
by ExtremeLawncareServices
25 2,576
How much do you up sell...
Essex Groundskeeping
11-23-2014 07:13 PM
11-24-2014 06:29 PM
by stevef1201
8 214
This sucks...
Matther777
09-18-2014 05:56 PM
11-24-2014 05:49 PM
by biglee
16 3,245
Pressure Washing...
WesleySnips
07-31-2014 07:13 PM
11-24-2014 04:32 PM
by acrajchel
4 692
New website
Chilehead
11-20-2014 04:39 PM
11-23-2014 07:40 PM
by Just for Cuts
12 343
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
11-22-2014 10:49 PM
by Just for Cuts
16 567
Belt dealer problem
googus
11-21-2014 08:45 AM
11-21-2014 06:36 PM
by Steve
2 177
What is going on with...
biglee
11-14-2014 03:04 PM
11-20-2014 02:50 PM
by biglee
40 1,032
My advice for new guys
avetslawncare
11-15-2014 09:32 AM
11-19-2014 01:47 PM
by biglee
10 575
Lawn Care business...
crieg122
10-23-2014 02:23 PM
11-19-2014 12:39 PM
by acrajchel
28 1,939
raking leaves ?
robert8509
10-22-2014 10:19 PM
11-18-2014 04:24 PM
by acrajchel
14 1,518
Leaf removal
madmedic8575
10-24-2014 05:14 PM
11-17-2014 07:34 PM
by acrajchel
6 1,251
sod job
SGlawncare
10-30-2014 09:21 PM
11-17-2014 07:10 PM
by acrajchel
7 840
Customer wants me to...
Mr. Mow
11-09-2014 07:13 AM
11-17-2014 06:48 PM
by acrajchel
10 619
Hello!
Brian3137
11-11-2014 07:15 PM
11-17-2014 06:46 PM
by acrajchel
14 542
small biz in Phoenix,AZ
anthonyramos1
11-08-2014 09:35 PM
11-17-2014 05:59 PM
by acrajchel
2 384
Client won't pay...
WesleySnips
10-30-2014 03:53 PM
11-17-2014 05:37 PM
by acrajchel
22 1,457
Government contracts
avetslawncare
11-15-2014 08:50 AM
11-17-2014 12:59 PM
by Steve
2 316
Need help on deciding a...
Brian3137
11-10-2014 06:32 PM
11-17-2014 12:44 PM
by Steve
12 584
West cost lawn prices
SGlawncare
10-09-2014 10:51 PM
11-16-2014 07:54 AM
by stevef1201
8 1,665
So how do you guys...
Mr. Mow
10-26-2014 08:55 AM
11-15-2014 08:44 AM
by avetslawncare
14 1,785
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
11-13-2014 08:35 AM
by jrs.landscaping
81 31,947
The most dangerous part...
Steve
10-06-2014 03:45 PM
11-12-2014 05:05 PM
by stevef1201
14 1,763
A little hang up in snow...
stevef1201
11-08-2014 07:05 AM
11-12-2014 12:51 PM
by Steve
4 502
Bi-weekly winter...
lxarth
11-04-2014 08:37 PM
11-12-2014 10:06 AM
by WesleySnips
9 704
taking first steps...
sizemorelawncare
11-10-2014 08:24 PM
11-11-2014 01:21 PM
by Steve
1 391
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
11-11-2014 08:12 AM
by Just for Cuts
4 450
Business Cards
crieg122
10-25-2014 01:03 PM
11-11-2014 07:56 AM
by Just for Cuts
12 1,400
How the unregister?
alive101
11-04-2014 07:39 AM
11-10-2014 01:48 PM
by Steve
4 668
Belt adjustment question
googus
11-05-2014 06:43 AM
11-10-2014 01:38 PM
by Steve
5 568
Podcast
Shark1611
11-07-2014 05:42 PM
11-10-2014 11:41 AM
by Steve
1 369
hi, from Minnesota
rjklohn
11-07-2014 02:21 AM
11-07-2014 01:44 PM
by Steve
1 389
New to snow plowing
SS.Lawncare
11-05-2014 04:00 PM
11-07-2014 01:21 PM
by Steve
6 647
New Member
tonyap
11-05-2014 10:35 PM
11-07-2014 01:15 PM
by Steve
1 427
New to the business
jcurr33
11-05-2014 03:21 PM
11-07-2014 01:11 PM
by Steve
1 482
Lines
Matther777
11-04-2014 02:19 PM
11-07-2014 12:54 PM
by Steve
1 524
hello, new to this site
tonyorwig
10-31-2014 10:49 PM
11-04-2014 02:24 PM
by tonyorwig
3 694
» Popular Tags
2wd aerocore apartment complex bark billy goat brushcutter charge christmas collections employee problems equipment rental estimate exmark ferris first truck foreman georgia gopherhaul gravely holiday how much to charge how to bid husqvarna hydraulic jobs kawasaki labor cost landscape services lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lighting lighting brass outdoor lights managing a lawn care business marketing mechanic mowing mr dave mulch mulch price new business ordinance per hour service podcast push versus ride savannah scag v-ride search engine optimization seo shreaded small engine repair starting a business starting a lawn care business start up lawn care business steep lawns stihl sulky toro tractor auger trailer trimmer rack truck new used landscape walker won't return wood wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 09:29 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 09:29 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy