Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

I lost a long term account today. Yeah!


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 09-04-2011, 02:24 PM
Sprinkler Buddy's Avatar
Sprinkler Buddy Sprinkler Buddy is offline
Senior Member
 
Join Date: May 2011
Location: Florida
Posts: 803
Rep Power: 6
Sprinkler Buddy is on a distinguished road
Smile I lost a long term account today. Yeah!

I just lost one of my long term customers for the past 8 years. I couldn't be more relieved. lol He had gotten remarried a year ago and his new wife had made several changes in the yard, flower beds, many new trees, small fish pond, etc..., adding more and more work to the yard that I maintained. She didn't think it should cost her more because in her mind, she was creating less mowing. I don't care to lose any accounts this time of the year but this one was welcomed. She had bought a new mower last week and told me she wanted to try and do it herself. I'm sure she can mow it without a problem in two days, lol, it's the details she will soon learn, trimming, spraying, etc. that truly makes a yard look nice or not.

Glad to have passed that big yard on to someone else, better yet to the ex-customer themselves. God is Good! lol
__________________
Don't Keep Replacing Lawn Sprinkler Heads
Protect them with "Sprinkler Buddy"
CLICK HERE > http://www.sprinklerbuddy.com
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 09-04-2011, 02:32 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,404
Rep Power: 9
mark123 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Congrats!!! My trouble customers just keep coming back. I've got to raise some prices!
Reply With Quote
  #3  
Old 09-04-2011, 02:44 PM
Sprinkler Buddy's Avatar
Sprinkler Buddy Sprinkler Buddy is offline
Senior Member
 
Join Date: May 2011
Location: Florida
Posts: 803
Rep Power: 6
Sprinkler Buddy is on a distinguished road
Default

I always raise the price if they come back. lol I need to learn how to raise the price when I still have those troubled accounts. lol
__________________
Don't Keep Replacing Lawn Sprinkler Heads
Protect them with "Sprinkler Buddy"
CLICK HERE > http://www.sprinklerbuddy.com
Reply With Quote
  #4  
Old 09-04-2011, 03:42 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

YES!!!!


I hate when people say "You should talk to my neighbor, get him/her to hire you, it's a nice yard"


It's all crap, nice doesn't make my job easier. If it looks fancy, it's more difficult.

Less grass means more obstacles 90% of the time, end of story. LOL


What a world......
Reply With Quote
  #5  
Old 09-05-2011, 10:14 AM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,236
Rep Power: 8
stevef1201 is on a distinguished road
Default

I also just lost a customer, and am very happy. The guy was always complaining about being charged extra for extra work, never seemed to be satisfied, NO MATTER WHAT! I have seen the 'new guy' and clued him in on this guy and he said 'thanks, I think that I wll raise his rate, I hate working for guys like him.'
Reply With Quote
  #6  
Old 09-07-2011, 04:25 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 38,067
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I always raise the price if they come back.
How do you determine how much to raise the price? Is it a flat fee or a percentage?

Also, what do you do if they complain about the price hike?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 09-17-2011, 08:53 AM
jsslawncare jsslawncare is offline
Member
 
Join Date: Jan 2011
Posts: 42
Rep Power: 6
jsslawncare is on a distinguished road
Default

I lost one a couple of weeks ago, couldn't be happier! He bought his own mower. A big business man with 4 kids and 3 acre's. Good luck. He said he'd call me back if it didn't work out. I thinking he can just find someone else if it doesn't work out. I can't quit but, I can be fired.
Reply With Quote
  #8  
Old 09-17-2011, 12:11 PM
Ryan's Lawn Care Ryan's Lawn Care is offline
Member
 
Join Date: Sep 2011
Location: Maryland
Posts: 39
Rep Power: 6
Ryan's Lawn Care is on a distinguished road
Default

i hate wen people ask me to mow lower and i try to explain to them i cant otherwise i will scalp the grass. Some people just baffle me who the hell would want their yard mowed to the dirt. I lost a yard on thursday due to this the guy told me he would no longer need me this season but if im still mowing next season then give him a call i was like wat ever bud.


oh and my other favorite line is "your job isnt even that hard we should only pay you 15 dollars." i stopped working for them had to beat the door down to get paid and then they came crawling back 2 summers ago wanting me to mow again i just said ill think about it and never got back to them.

Last edited by Ryan's Lawn Care; 09-17-2011 at 12:14 PM.
Reply With Quote
  #9  
Old 03-26-2015, 02:00 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 38,067
Rep Power: 10
Steve has disabled reputation
Default

Has anyone had a lawn care customer leave and you found yourself happier because they did?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 03-26-2015, 05:53 PM
Sprinkler Buddy's Avatar
Sprinkler Buddy Sprinkler Buddy is offline
Senior Member
 
Join Date: May 2011
Location: Florida
Posts: 803
Rep Power: 6
Sprinkler Buddy is on a distinguished road
Default

This customer actually called me back but didn't like my price increase this go around.
__________________
Don't Keep Replacing Lawn Sprinkler Heads
Protect them with "Sprinkler Buddy"
CLICK HERE > http://www.sprinklerbuddy.com
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
yeah its snowing in utah!!! NO BIG DEAL! flyguy16 Introduce Yourself 2 05-02-2010 10:57 AM
I think I lost a sale today ... mark123 Trials & Tribulations - The drama of running a business and of life. 10 04-10-2010 05:29 AM
Long term planning vs short term growth Steve General Business Discussions 4 12-29-2007 10:52 AM
Long Term schedule completion report timberlane Gopher Software Support Archived Question & Answers - Read Only 1 07-25-2006 07:41 PM
Business Term Definitions Steve General Business Discussions 0 03-03-2005 11:04 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Any successful one man...
WarriorLandscapingCAN
Yesterday 06:04 AM
Yesterday 05:48 PM
by Steve
1 34
What were your top...
WarriorLandscapingCAN
09-13-2016 05:10 PM
Yesterday 05:43 PM
by Steve
4 363
Enter to win Free...
arthur712
09-25-2016 11:28 AM
Yesterday 05:41 PM
by Steve
1 43
I have a new show!
Chilehead
09-19-2016 06:50 PM
09-23-2016 05:45 AM
by Chilehead
7 134
First commercial estimate
WarriorLandscapingCAN
09-19-2016 12:42 PM
09-22-2016 05:42 PM
by acrajchel
7 133
Larger projects - Labor...
WarriorLandscapingCAN
09-18-2016 07:38 AM
09-21-2016 06:51 AM
by Chilehead
5 159
I need some business...
Firehouselawn@hotmail.com
07-06-2016 05:42 AM
09-16-2016 01:50 PM
by DLC123
5 611
Is it too late?
Cpadgett
05-28-2016 09:10 AM
09-16-2016 01:35 PM
by DLC123
15 1,321
Not a newbie just...
lwlawn
09-09-2016 02:32 PM
09-16-2016 01:25 PM
by DLC123
2 514
I'm making stupid money...
WarriorLandscapingCAN
08-07-2016 07:07 PM
09-16-2016 01:15 PM
by DLC123
6 1,391
Lawn problem
magiccc
09-14-2016 11:37 AM
09-15-2016 06:14 AM
by Chilehead
2 284
What kind of seed do you...
Bradcook21
09-02-2016 02:58 PM
09-12-2016 07:18 AM
by joshp
4 909
Commercial Flail Mower...
Chickenthief
09-05-2016 04:46 PM
09-09-2016 04:50 PM
by Steve
7 777
Newbie here
paulgrant
09-07-2016 04:52 PM
09-09-2016 12:01 AM
by paulgrant
2 616
Hello, New Member Here,...
Chickenthief
09-05-2016 06:19 PM
09-08-2016 09:35 PM
by Chickenthief
6 736
Pricing fall cleanups?
WarriorLandscapingCAN
09-06-2016 11:17 AM
09-07-2016 04:06 PM
by Steve
3 710
Say Hello !!!
Steve
03-19-2007 11:18 AM
09-06-2016 05:25 PM
by Steve
1,255 443,782
My Invention
biglee
01-11-2015 06:51 PM
08-31-2016 02:47 PM
by Steve
21 3,266
fliers
joshp
08-19-2016 03:23 PM
08-30-2016 07:47 PM
by SC93
11 2,030
fert/lawn programs
joshp
08-28-2016 10:43 AM
08-30-2016 03:27 PM
by acrajchel
2 1,120
» Popular Tags
annual apartment become an entrepreneur best mower be your own boss bidding business business education business help business management complex contractor hacks contracts convention converting customer dethatcher edging entrepreneur entrepreneur education estimate estimates fuel problems fuel pump half moon blade intro introduction jjandm lawncare l.t.rich landscape landscape design landscaping landscaping design company landscaping richmond va landscping lawn lawncare lawnservice lowering grade marketing mulch planting raising grade residential lawn care richmond va richmond virginia lawn care seasonal snowblower snow plowing snow shovel sprayer start a business start a lawn care business start business start up toro timecutter townhome tree tree service video web design websites what to charge work from home z-max z-spray
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 02:48 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 02:48 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy