Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

To drop or not to drop... That's the question


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 08-23-2011, 05:54 PM
Rodriguez11 Rodriguez11 is offline
Senior Member
 
Join Date: Oct 2010
Location: Alabama
Posts: 102
Rep Power: 5
Rodriguez11 is on a distinguished road
Default To drop or not to drop... That's the question

Ok so I am sitting at home just relaxing and I get a call from one of my workers that says.. " Hey boss someone is planting about 50 small trees and building small flower beds at ABC property of ours." WHAT THE HELL!!! So i go up to the property and talk to the manager there today. She tells me she did not even know this was going to happen and that it is the owner of the properties that chose to do this work. She also said she did not know that I do this kind of stuff and that the owner probably did not know either. That is quite a lot of money I am missing out on and not happy about it at all! I do these properties for bottom line pricing because the owner gave me 3 small strip mall type areas to cut. I feel like I really got screwed, apparently I need to let them know I can do more than mow, weedeat, and edge!! Good thing my new brochures come in tomorrow, They will get about 50 of them so they wont forget! Anyone ever have trouble with customers understanding you do everything landscape wise?
__________________
2008 F-350, 2006 rzt50 23kH, 2010 tank m48 with 25kH, 16x8 vnose car hauler, echo edgers and weedeaters.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 08-23-2011, 06:05 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Lawn care business tipsLawn Care Business Book
Always told my clients everything the company could do when it comes to their property, did a walk around suggesting items they had not mentioned, posted everything on the website and generally made them aware, anything a homeowner could want, we have the equipment to do it.

In the case you mention, grin and bear it, consider it a learning experience and ensure all your current and future customers are aware of what you can do.

It's also important to note, the property owner can do pretty much anything they want without consulting the property manager.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #3  
Old 08-23-2011, 06:20 PM
Rodriguez11 Rodriguez11 is offline
Senior Member
 
Join Date: Oct 2010
Location: Alabama
Posts: 102
Rep Power: 5
Rodriguez11 is on a distinguished road
Default

Grin and bear it is what I am doing!! But I am definitely going to make it a point that i let everyone know what all I can do. I had it on my card and have told the property manager to give me a call about anything landscape wise. But obviously I informed the wrong person about what I can do.
__________________
2008 F-350, 2006 rzt50 23kH, 2010 tank m48 with 25kH, 16x8 vnose car hauler, echo edgers and weedeaters.
Reply With Quote
  #4  
Old 08-24-2011, 08:49 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Quote:
Originally Posted by Rodriguez11 View Post
Grin and bear it is what I am doing!! But I am definitely going to make it a point that i let everyone know what all I can do. I had it on my card and have told the property manager to give me a call about anything landscape wise. But obviously I informed the wrong person about what I can do.
I just looked at your business cards, it does not list the service in this post, landscaping, flower beds, privacy garden fence etc.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #5  
Old 08-24-2011, 01:00 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,574
Rep Power: 10
Steve has disabled reputation
Default

As you reflect on this now, do you feel the owner was trying to slight you or was it just they didn't even think you could perform this job?

If they didn't think you could perform the job, what will you do to avoid this in the future?

It also makes you wonder how many upsells you could be getting if customers knew all that you could do.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 08-24-2011, 01:07 PM
Sprinkler Buddy's Avatar
Sprinkler Buddy Sprinkler Buddy is offline
Senior Member
 
Join Date: May 2011
Location: Florida
Posts: 757
Rep Power: 5
Sprinkler Buddy is on a distinguished road
Default

I would politely let them know how you feel and leave it at that, remember the guy doing the work probably also does lawn maintenance as well. I understand you would have liked the job but you have the steady job which is the one I would want to keep. Don't end up losing them both.
__________________
Don't Keep Replacing Lawn Sprinkler Heads
Protect them with "Sprinkler Buddy"
CLICK HERE > http://www.sprinklerbuddy.com
Reply With Quote
  #7  
Old 08-30-2011, 09:00 PM
Rodriguez11 Rodriguez11 is offline
Senior Member
 
Join Date: Oct 2010
Location: Alabama
Posts: 102
Rep Power: 5
Rodriguez11 is on a distinguished road
Default

WELL.......... I decided not to say anything about the guy planting trees. I got a voicemail today saying my services are no longer needed and that the owner decided to take on another bid and give the company a try. I am in a little bit of a shock because I was already doing this for a rock bottom price since he cut me earlier in the season when I didnt have much work and was really needing them. Was sitting at $650 a month for technically 6 properties, he decided to get someone to bid and they came down to $450 and at the time I was working by myself and $450 a month was still a lot for me. came out to $37.50 each cut!! for commercial jobs! I was really just wanting to ride it out for the season and drop them! I have learned my lesson about not using contracts. But I cannot believe after two years of cutting, I just get dropped!
__________________
2008 F-350, 2006 rzt50 23kH, 2010 tank m48 with 25kH, 16x8 vnose car hauler, echo edgers and weedeaters.
Reply With Quote
  #8  
Old 08-30-2011, 10:34 PM
Sprinkler Buddy's Avatar
Sprinkler Buddy Sprinkler Buddy is offline
Senior Member
 
Join Date: May 2011
Location: Florida
Posts: 757
Rep Power: 5
Sprinkler Buddy is on a distinguished road
Default

If that was a year around account, it's better they dropped you now, less gas and labor you got coming out only to let them go after the season was over. I wouldn't want to work for someone that didn't want me any longer anyhow.

Lot of guys coming into this business and just trying to build it up before the season is over, you just got under cut my friend. Let the hate go and move on.
__________________
Don't Keep Replacing Lawn Sprinkler Heads
Protect them with "Sprinkler Buddy"
CLICK HERE > http://www.sprinklerbuddy.com
Reply With Quote
  #9  
Old 08-31-2011, 03:56 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,574
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I was already doing this for a rock bottom price since he cut me earlier in the season when I didnt have much work and was really needing them.
What do you feel the job should have been bid at?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 09-02-2011, 12:28 PM
anna23 anna23 is offline
Junior Member
 
Join Date: Mar 2009
Posts: 1
Rep Power: 0
anna23 is on a distinguished road
Default Annoying rude customers..are they worth it?

ther is always going to be that customer that is talked into going with another company..its nothing personal, its just some customers arent loyal..of course you were probably on time every week and were giving them rock bottom prices...some people will ALWAYS do that no mater how good your service is, the grass is always greener on the other side to them..we are having a issue with one of our commertial properties right now..but in this case they are trying to get us to do free work for them to keep us..but thats not going to hapen, they already used up all ther freebees and are starting to become rude. We submitted the monthly bill last month and the general contractor looked at it and said "170$ for a new timer install...how long did it take you to put it in..10 dollars an hour so that should be 20 bucks" we laughed in his face and said we were not going to lower the price so he told us not to touch anything that he will handle the repairs until further notice, so this month we have noticed side jobs being done by other companys at the property..and its funny cuz i know they arent charging 10 dollars an hour for there services, actually they look like they are charging allot more than what we would charge! We are considering dropping them..we have plenty of customers and we are at the point in our buisness that we can be picky and drop annoying customers that are costing us more than they are worth.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
I'm new and have a question Melanie Introduce Yourself 1 02-24-2009 06:25 PM
Question all.... jwyardmasterz Lawn Care Marketing & Post your marketing material for review! 5 06-05-2008 08:37 PM
When to drop a customer? tomcat172002 General Talk 23 05-27-2008 11:26 AM
Drag & Drop Schedule & Labels? jwingfield2k Gopher Software Support Archived Question & Answers - Read Only 1 04-29-2005 03:34 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
Yesterday 11:35 PM
by ExtremeLawncareServices
96 11,614
SCAG Tiger Cat DECK...
rower30
08-24-2013 10:07 AM
Yesterday 07:13 PM
by rower30
18 5,029
Your 2015 summer review.
Steve
09-01-2015 11:01 AM
09-03-2015 09:04 PM
by Chilehead
5 203
Sample commercial bid
burtle
09-02-2015 06:02 PM
09-03-2015 10:48 AM
by Steve
1 110
best way to.....
Wolf4dk
09-02-2015 11:35 AM
09-03-2015 06:45 AM
by Chilehead
4 106
John Deere 667a
acrajchel
08-30-2015 10:00 AM
09-02-2015 07:45 PM
by Just for Cuts
5 145
Dane Scag
Steve
08-28-2015 12:29 PM
08-28-2015 12:29 PM
by Steve
0 111
24 and 50 acre cemetery...
grassmasterswilson
08-18-2015 10:09 AM
08-26-2015 02:42 PM
by Steve
13 682
Rookie business question...
WarriorLandscapingCAN
08-05-2015 05:20 PM
08-26-2015 02:33 PM
by Steve
3 473
How to clean an old...
rmccutchan
08-16-2015 05:23 PM
08-26-2015 02:31 PM
by Steve
9 484
how to make customers...
Bradcook21
05-27-2015 05:04 PM
08-26-2015 12:25 PM
by kslawn
19 3,870
Needing a website built
burtle
06-17-2015 09:02 AM
08-25-2015 11:31 AM
by acrajchel
9 2,530
Big mowing job
Bradcook21
07-30-2015 03:57 PM
08-25-2015 11:23 AM
by acrajchel
17 1,104
ZTR Review
Shark1611
05-31-2012 10:42 PM
08-25-2015 11:16 AM
by acrajchel
8 3,808
Hi Everyone
mmays29
08-25-2015 08:16 AM
08-25-2015 11:15 AM
by Steve
3 153
Should I buy this Exmark...
googus
07-03-2015 09:22 AM
08-25-2015 11:08 AM
by acrajchel
11 1,311
Old Business New Owner
Toyman
06-17-2014 08:57 PM
08-25-2015 11:00 AM
by acrajchel
16 1,685
Hi everyone! We're new...
alltrades
08-22-2015 12:46 PM
08-24-2015 10:41 AM
by Steve
2 206
CAn I get some help with...
rootytalbot
08-11-2015 06:14 PM
08-24-2015 10:36 AM
by Steve
12 634
Hi
Wemowjunction
08-16-2015 08:45 PM
08-20-2015 01:46 PM
by Steve
11 470
Drive cable bad?
SGL1
08-10-2015 11:16 PM
08-20-2015 01:41 PM
by Steve
5 429
Hey there everyone
Cole8999
08-16-2015 04:42 PM
08-18-2015 04:35 PM
by Steve
3 298
Help with a truck
bdodson89
04-27-2015 08:15 PM
08-18-2015 11:47 AM
by rmccutchan
7 1,079
I need some aeration...
rootytalbot
08-14-2015 12:32 PM
08-18-2015 07:59 AM
by rootytalbot
7 542
Say Hello !!!
Steve
03-19-2007 11:18 AM
08-17-2015 04:34 PM
by Steve
1,229 406,740
Whats wrong with this...
GreenWorx
07-28-2015 07:56 PM
08-16-2015 11:42 PM
by rmccutchan
3 658
What's your next...
Steve
05-15-2015 11:54 AM
08-16-2015 11:09 PM
by SC93
16 1,296
New Biz
kufnerins
08-14-2015 05:52 PM
08-14-2015 08:56 PM
by Steve
1 252
Chemical and Fertilizer...
rmccutchan
08-09-2015 10:36 PM
08-13-2015 11:11 PM
by rmccutchan
6 470
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
08-13-2015 02:10 PM
by rootytalbot
12 2,147
Hello all thinking about...
bernie
08-11-2015 04:28 PM
08-13-2015 10:33 AM
by Steve
8 416
Logo Help Font Color
LZLC
08-08-2015 09:26 PM
08-12-2015 03:50 PM
by Steve
4 405
Pricing issue
Mr. Mow
07-07-2015 06:15 AM
08-12-2015 12:30 AM
by Jeff1
20 1,908
My new mower
Chilehead
08-08-2015 09:09 PM
08-11-2015 08:36 PM
by Chilehead
9 601
Thought this was a good...
Just for Cuts
08-06-2015 03:38 PM
08-11-2015 10:54 AM
by Steve
8 573
Plowing pricing
jcurr33
08-08-2015 04:58 PM
08-11-2015 10:51 AM
by Steve
6 608
Should I upgrade my back...
googus
08-07-2015 10:50 AM
08-11-2015 10:44 AM
by googus
7 493
Keeping it clean....
Wolf4dk
08-09-2015 11:31 PM
08-11-2015 06:34 AM
by Chilehead
7 422
I have been rude and...
biglee
06-15-2015 10:11 PM
08-10-2015 09:41 PM
by stallman419
12 2,823
Newbie Saying Hi.
LZLC
08-08-2015 09:22 PM
08-10-2015 11:20 AM
by Steve
1 303
How much do I charge to...
Chris Herrera
08-06-2015 09:30 PM
08-09-2015 11:31 AM
by biglee
2 523
scag SWZT review!
mattthelawnguy
07-23-2015 02:28 PM
08-07-2015 03:26 PM
by Steve
17 1,229
» Popular Tags
ad landscaping advertising aerocore applying bark billy goat brushcutter blowout bob villa bush contract help curb appeal services demonstration design door hangers edging employee problems equipment dealer equipment rental facebook flyers free advertising free lawn care google growing a lawn care business hiring how to hydro increase customers jobs landscape landscaping landscaping training lawn aeration lawn care lawn mowing marketing marketing secrets more customers business mr dave mulch new business ordinance per hour charge per hour service plowing pricing profit on employee roundup scag secrets to landscaping sell the vision seo shell shreaded solo solo backpack sprayer sq ft square foot swzt tree tree pics up sell employee walk behind web design website website design winterization wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:39 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:39 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy