Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

To drop or not to drop... That's the question


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 08-23-2011, 05:54 PM
Rodriguez11 Rodriguez11 is offline
Senior Member
 
Join Date: Oct 2010
Location: Alabama
Posts: 102
Rep Power: 4
Rodriguez11 is on a distinguished road
Default To drop or not to drop... That's the question

Ok so I am sitting at home just relaxing and I get a call from one of my workers that says.. " Hey boss someone is planting about 50 small trees and building small flower beds at ABC property of ours." WHAT THE HELL!!! So i go up to the property and talk to the manager there today. She tells me she did not even know this was going to happen and that it is the owner of the properties that chose to do this work. She also said she did not know that I do this kind of stuff and that the owner probably did not know either. That is quite a lot of money I am missing out on and not happy about it at all! I do these properties for bottom line pricing because the owner gave me 3 small strip mall type areas to cut. I feel like I really got screwed, apparently I need to let them know I can do more than mow, weedeat, and edge!! Good thing my new brochures come in tomorrow, They will get about 50 of them so they wont forget! Anyone ever have trouble with customers understanding you do everything landscape wise?
__________________
2008 F-350, 2006 rzt50 23kH, 2010 tank m48 with 25kH, 16x8 vnose car hauler, echo edgers and weedeaters.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 08-23-2011, 06:05 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Lawn care business tipsLawn Care Business Book
Always told my clients everything the company could do when it comes to their property, did a walk around suggesting items they had not mentioned, posted everything on the website and generally made them aware, anything a homeowner could want, we have the equipment to do it.

In the case you mention, grin and bear it, consider it a learning experience and ensure all your current and future customers are aware of what you can do.

It's also important to note, the property owner can do pretty much anything they want without consulting the property manager.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #3  
Old 08-23-2011, 06:20 PM
Rodriguez11 Rodriguez11 is offline
Senior Member
 
Join Date: Oct 2010
Location: Alabama
Posts: 102
Rep Power: 4
Rodriguez11 is on a distinguished road
Default

Grin and bear it is what I am doing!! But I am definitely going to make it a point that i let everyone know what all I can do. I had it on my card and have told the property manager to give me a call about anything landscape wise. But obviously I informed the wrong person about what I can do.
__________________
2008 F-350, 2006 rzt50 23kH, 2010 tank m48 with 25kH, 16x8 vnose car hauler, echo edgers and weedeaters.
Reply With Quote
  #4  
Old 08-24-2011, 08:49 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Quote:
Originally Posted by Rodriguez11 View Post
Grin and bear it is what I am doing!! But I am definitely going to make it a point that i let everyone know what all I can do. I had it on my card and have told the property manager to give me a call about anything landscape wise. But obviously I informed the wrong person about what I can do.
I just looked at your business cards, it does not list the service in this post, landscaping, flower beds, privacy garden fence etc.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #5  
Old 08-24-2011, 01:00 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,213
Rep Power: 10
Steve has disabled reputation
Default

As you reflect on this now, do you feel the owner was trying to slight you or was it just they didn't even think you could perform this job?

If they didn't think you could perform the job, what will you do to avoid this in the future?

It also makes you wonder how many upsells you could be getting if customers knew all that you could do.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 08-24-2011, 01:07 PM
Sprinkler Buddy's Avatar
Sprinkler Buddy Sprinkler Buddy is offline
Senior Member
 
Join Date: May 2011
Location: Florida
Posts: 638
Rep Power: 4
Sprinkler Buddy is on a distinguished road
Default

I would politely let them know how you feel and leave it at that, remember the guy doing the work probably also does lawn maintenance as well. I understand you would have liked the job but you have the steady job which is the one I would want to keep. Don't end up losing them both.
__________________
Don't Keep Replacing Lawn Sprinkler Heads
Protect them with "Sprinkler Buddy"
CLICK HERE > http://www.sprinklerbuddy.com
Reply With Quote
  #7  
Old 08-30-2011, 09:00 PM
Rodriguez11 Rodriguez11 is offline
Senior Member
 
Join Date: Oct 2010
Location: Alabama
Posts: 102
Rep Power: 4
Rodriguez11 is on a distinguished road
Default

WELL.......... I decided not to say anything about the guy planting trees. I got a voicemail today saying my services are no longer needed and that the owner decided to take on another bid and give the company a try. I am in a little bit of a shock because I was already doing this for a rock bottom price since he cut me earlier in the season when I didnt have much work and was really needing them. Was sitting at $650 a month for technically 6 properties, he decided to get someone to bid and they came down to $450 and at the time I was working by myself and $450 a month was still a lot for me. came out to $37.50 each cut!! for commercial jobs! I was really just wanting to ride it out for the season and drop them! I have learned my lesson about not using contracts. But I cannot believe after two years of cutting, I just get dropped!
__________________
2008 F-350, 2006 rzt50 23kH, 2010 tank m48 with 25kH, 16x8 vnose car hauler, echo edgers and weedeaters.
Reply With Quote
  #8  
Old 08-30-2011, 10:34 PM
Sprinkler Buddy's Avatar
Sprinkler Buddy Sprinkler Buddy is offline
Senior Member
 
Join Date: May 2011
Location: Florida
Posts: 638
Rep Power: 4
Sprinkler Buddy is on a distinguished road
Default

If that was a year around account, it's better they dropped you now, less gas and labor you got coming out only to let them go after the season was over. I wouldn't want to work for someone that didn't want me any longer anyhow.

Lot of guys coming into this business and just trying to build it up before the season is over, you just got under cut my friend. Let the hate go and move on.
__________________
Don't Keep Replacing Lawn Sprinkler Heads
Protect them with "Sprinkler Buddy"
CLICK HERE > http://www.sprinklerbuddy.com
Reply With Quote
  #9  
Old 08-31-2011, 03:56 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,213
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I was already doing this for a rock bottom price since he cut me earlier in the season when I didnt have much work and was really needing them.
What do you feel the job should have been bid at?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 09-02-2011, 12:28 PM
anna23 anna23 is offline
Junior Member
 
Join Date: Mar 2009
Posts: 1
Rep Power: 0
anna23 is on a distinguished road
Default Annoying rude customers..are they worth it?

ther is always going to be that customer that is talked into going with another company..its nothing personal, its just some customers arent loyal..of course you were probably on time every week and were giving them rock bottom prices...some people will ALWAYS do that no mater how good your service is, the grass is always greener on the other side to them..we are having a issue with one of our commertial properties right now..but in this case they are trying to get us to do free work for them to keep us..but thats not going to hapen, they already used up all ther freebees and are starting to become rude. We submitted the monthly bill last month and the general contractor looked at it and said "170$ for a new timer install...how long did it take you to put it in..10 dollars an hour so that should be 20 bucks" we laughed in his face and said we were not going to lower the price so he told us not to touch anything that he will handle the repairs until further notice, so this month we have noticed side jobs being done by other companys at the property..and its funny cuz i know they arent charging 10 dollars an hour for there services, actually they look like they are charging allot more than what we would charge! We are considering dropping them..we have plenty of customers and we are at the point in our buisness that we can be picky and drop annoying customers that are costing us more than they are worth.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
I'm new and have a question Melanie Introduce Yourself 1 02-24-2009 06:25 PM
Question all.... jwyardmasterz Lawn Care Marketing & Post your marketing material for review! 5 06-05-2008 08:37 PM
When to drop a customer? tomcat172002 General Talk 23 05-27-2008 11:26 AM
Drag & Drop Schedule & Labels? jwingfield2k Gopher Software Support Archived Question & Answers - Read Only 1 04-29-2005 03:34 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Yesterday 09:10 PM
by JLM
82 4,759
Mow and leaf cleanup bid
SGL1
07-29-2014 07:28 PM
Yesterday 07:39 PM
by SGL1
15 193
Late charge
Simon Abousaada
Yesterday 07:23 PM
Yesterday 07:23 PM
by Simon Abousaada
0 29
Need input on a bid
phlawncare
07-28-2014 08:51 PM
Yesterday 06:35 PM
by phlawncare
6 183
Building credit
Matther777
07-27-2014 05:20 PM
Yesterday 05:50 PM
by Matther777
11 241
New from Texas
Livingston Lawn Care
07-25-2014 11:17 AM
Yesterday 01:03 PM
by Steve
5 207
Single tree, mow customer
WesleySnips
06-27-2014 10:12 AM
Yesterday 12:31 PM
by Steve
17 734
Formulas Used
BaileynSamsMum
07-29-2014 06:40 AM
Yesterday 12:19 PM
by Steve
3 132
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
Yesterday 06:29 AM
by kslawn
5 176
Will summer ever come
ExtremeLawncareServices
07-29-2014 08:27 AM
07-29-2014 08:29 PM
by SGL1
5 134
From Concord NC
SouthernRootsLawnCare
07-26-2014 02:34 PM
07-29-2014 02:28 PM
by Steve
3 132
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
07-29-2014 02:28 PM
by Steve
4 191
Echo Edger 'Neutral'
WesleySnips
07-25-2014 05:28 PM
07-29-2014 02:25 PM
by Steve
4 185
Left handed edging with...
SGL1
07-23-2014 08:59 PM
07-28-2014 07:39 AM
by SGL1
15 374
Echo PE 266 edger
stevef1201
07-01-2014 01:28 PM
07-27-2014 10:14 PM
by WesleySnips
5 384
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
07-27-2014 08:16 AM
by Just for Cuts
7 224
need some help geting...
dalvan0
07-13-2014 09:28 PM
07-26-2014 04:39 PM
by BLC7
7 375
new trailer help
mattthelawnguy
07-11-2014 08:21 PM
07-25-2014 06:31 PM
by mattthelawnguy
13 568
You know it;s gonna be a...
stevef1201
07-25-2014 08:50 AM
07-25-2014 01:34 PM
by Steve
1 138
Customer letters
kslawn
07-23-2014 06:17 AM
07-25-2014 01:20 PM
by Steve
5 262
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
07-24-2014 07:09 PM
by SGL1
29 1,333
Need help determining...
Jbss861
07-20-2014 02:33 PM
07-24-2014 01:11 PM
by Steve
13 446
Should I ?
googus
07-22-2014 04:06 PM
07-24-2014 12:10 PM
by Steve
4 285
My First Apartment...
SSLCtn
05-26-2014 10:17 PM
07-24-2014 06:46 AM
by kslawn
15 966
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
07-24-2014 06:38 AM
by kslawn
3 266
Selling lawns like...
eastsidelandcare
07-17-2014 03:51 PM
07-24-2014 06:28 AM
by kslawn
3 319
Scag new "Eliminator"......
ExtremeLawncareServices
07-20-2014 10:45 AM
07-23-2014 05:37 PM
by Just for Cuts
9 368
need professional advice...
Fiddlers_green
07-20-2014 07:21 PM
07-23-2014 12:42 PM
by Steve
3 264
new to me box truck
jrayb39667
03-06-2014 10:20 PM
07-23-2014 12:40 PM
by Steve
15 1,484
Lawn Service back in...
LawnCareMan280
07-18-2014 09:00 PM
07-23-2014 11:48 AM
by Steve
4 293
Overspray?
stevef1201
07-21-2014 04:20 PM
07-23-2014 11:39 AM
by Steve
3 203
Hello Everyone! Newbie...
SLKlawn
07-17-2014 06:22 PM
07-22-2014 01:53 PM
by Steve
6 348
Proper height for lawn
rob lederhilger
05-26-2014 08:01 AM
07-21-2014 02:53 PM
by LawnDoctor
9 710
Blade sharpener
Just for Cuts
07-04-2014 12:31 PM
07-21-2014 01:48 PM
by Steve
9 570
What's my business worth?
Chaz
07-16-2014 01:35 PM
07-21-2014 01:45 PM
by Steve
4 359
1.5 Acre Jungle
WesleySnips
07-15-2014 05:57 PM
07-20-2014 11:31 AM
by ExtremeLawncareServices
21 698
Gopher schedule software
Ray
07-18-2014 04:13 PM
07-18-2014 04:13 PM
by Ray
0 252
2006 Chevy fuel pump...
KevinsLawns
07-17-2014 08:39 PM
07-18-2014 11:51 AM
by Steve
1 242
Halfway point of year!
Steve
07-01-2014 12:08 PM
07-18-2014 11:38 AM
by Steve
14 807
I got told to leave and...
gwilson98
06-16-2014 02:07 PM
07-17-2014 11:43 AM
by Steve
16 1,126
Hey guys this is the...
prmenter@gmail.com
07-07-2014 08:23 PM
07-16-2014 08:10 PM
by ExtremeLawncareServices
28 859
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
07-16-2014 05:00 PM
by Just for Cuts
18 779
Say Hello !!!
Steve
03-19-2007 11:18 AM
07-15-2014 05:38 PM
by icon2000
1,184 321,413
Classified Ad Template...
bcfb
06-05-2013 02:40 AM
07-15-2014 11:16 AM
by Steve
15 3,802
Husqvarna pz 60
CDLAWNCARE
07-06-2014 06:50 PM
07-15-2014 08:53 AM
by kslawn
10 518
Lowballers
Chaz
07-11-2014 03:55 PM
07-14-2014 12:27 PM
by Steve
5 427
My new side job
Sprinkler Buddy
05-10-2014 05:23 AM
07-14-2014 12:15 PM
by Steve
10 880
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
07-13-2014 10:36 PM
by GoGreenerKS
10 620
New Mower and Trailer
Chaz
06-25-2014 12:04 PM
07-13-2014 06:25 PM
by SGL1
7 642
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
07-12-2014 07:36 PM
by SGL1
21 1,977
» Popular Tags
4wd advertisement article marketing auger bid butterfly gardens charge christmas lighting christmas light service courtesy call customers decorating estimate exmark ferris first truck fundraiser gopherhaul grass gravely hills holiday holiday decorating holiday lighting how much to charge introduction john deere quik trac lawn lawn care lawn care business book lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website leaf lighting marketing monthly mow mulch mulch price new buisness new mower organize outdoor environments payment podcast property management company pto reo scag schedule scripts seo snow starting a business starting a lawn care business start up lawn care business steve stihl theft toro toro grand stand trailer trimmer rack walker winter winter services zero turn
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 12:08 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 12:08 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy