Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

To drop or not to drop... That's the question


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 08-23-2011, 06:54 PM
Rodriguez11 Rodriguez11 is offline
Senior Member
 
Join Date: Oct 2010
Location: Alabama
Posts: 102
Rep Power: 5
Rodriguez11 is on a distinguished road
Default To drop or not to drop... That's the question

Ok so I am sitting at home just relaxing and I get a call from one of my workers that says.. " Hey boss someone is planting about 50 small trees and building small flower beds at ABC property of ours." WHAT THE HELL!!! So i go up to the property and talk to the manager there today. She tells me she did not even know this was going to happen and that it is the owner of the properties that chose to do this work. She also said she did not know that I do this kind of stuff and that the owner probably did not know either. That is quite a lot of money I am missing out on and not happy about it at all! I do these properties for bottom line pricing because the owner gave me 3 small strip mall type areas to cut. I feel like I really got screwed, apparently I need to let them know I can do more than mow, weedeat, and edge!! Good thing my new brochures come in tomorrow, They will get about 50 of them so they wont forget! Anyone ever have trouble with customers understanding you do everything landscape wise?
__________________
2008 F-350, 2006 rzt50 23kH, 2010 tank m48 with 25kH, 16x8 vnose car hauler, echo edgers and weedeaters.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 08-23-2011, 07:05 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Lawn care business tipsLawn Care Business Book
Always told my clients everything the company could do when it comes to their property, did a walk around suggesting items they had not mentioned, posted everything on the website and generally made them aware, anything a homeowner could want, we have the equipment to do it.

In the case you mention, grin and bear it, consider it a learning experience and ensure all your current and future customers are aware of what you can do.

It's also important to note, the property owner can do pretty much anything they want without consulting the property manager.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #3  
Old 08-23-2011, 07:20 PM
Rodriguez11 Rodriguez11 is offline
Senior Member
 
Join Date: Oct 2010
Location: Alabama
Posts: 102
Rep Power: 5
Rodriguez11 is on a distinguished road
Default

Grin and bear it is what I am doing!! But I am definitely going to make it a point that i let everyone know what all I can do. I had it on my card and have told the property manager to give me a call about anything landscape wise. But obviously I informed the wrong person about what I can do.
__________________
2008 F-350, 2006 rzt50 23kH, 2010 tank m48 with 25kH, 16x8 vnose car hauler, echo edgers and weedeaters.
Reply With Quote
  #4  
Old 08-24-2011, 09:49 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Quote:
Originally Posted by Rodriguez11 View Post
Grin and bear it is what I am doing!! But I am definitely going to make it a point that i let everyone know what all I can do. I had it on my card and have told the property manager to give me a call about anything landscape wise. But obviously I informed the wrong person about what I can do.
I just looked at your business cards, it does not list the service in this post, landscaping, flower beds, privacy garden fence etc.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #5  
Old 08-24-2011, 02:00 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,850
Rep Power: 10
Steve has disabled reputation
Default

As you reflect on this now, do you feel the owner was trying to slight you or was it just they didn't even think you could perform this job?

If they didn't think you could perform the job, what will you do to avoid this in the future?

It also makes you wonder how many upsells you could be getting if customers knew all that you could do.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 08-24-2011, 02:07 PM
Sprinkler Buddy's Avatar
Sprinkler Buddy Sprinkler Buddy is offline
Senior Member
 
Join Date: May 2011
Location: Florida
Posts: 695
Rep Power: 4
Sprinkler Buddy is on a distinguished road
Default

I would politely let them know how you feel and leave it at that, remember the guy doing the work probably also does lawn maintenance as well. I understand you would have liked the job but you have the steady job which is the one I would want to keep. Don't end up losing them both.
__________________
Don't Keep Replacing Lawn Sprinkler Heads
Protect them with "Sprinkler Buddy"
CLICK HERE > http://www.sprinklerbuddy.com
Reply With Quote
  #7  
Old 08-30-2011, 10:00 PM
Rodriguez11 Rodriguez11 is offline
Senior Member
 
Join Date: Oct 2010
Location: Alabama
Posts: 102
Rep Power: 5
Rodriguez11 is on a distinguished road
Default

WELL.......... I decided not to say anything about the guy planting trees. I got a voicemail today saying my services are no longer needed and that the owner decided to take on another bid and give the company a try. I am in a little bit of a shock because I was already doing this for a rock bottom price since he cut me earlier in the season when I didnt have much work and was really needing them. Was sitting at $650 a month for technically 6 properties, he decided to get someone to bid and they came down to $450 and at the time I was working by myself and $450 a month was still a lot for me. came out to $37.50 each cut!! for commercial jobs! I was really just wanting to ride it out for the season and drop them! I have learned my lesson about not using contracts. But I cannot believe after two years of cutting, I just get dropped!
__________________
2008 F-350, 2006 rzt50 23kH, 2010 tank m48 with 25kH, 16x8 vnose car hauler, echo edgers and weedeaters.
Reply With Quote
  #8  
Old 08-30-2011, 11:34 PM
Sprinkler Buddy's Avatar
Sprinkler Buddy Sprinkler Buddy is offline
Senior Member
 
Join Date: May 2011
Location: Florida
Posts: 695
Rep Power: 4
Sprinkler Buddy is on a distinguished road
Default

If that was a year around account, it's better they dropped you now, less gas and labor you got coming out only to let them go after the season was over. I wouldn't want to work for someone that didn't want me any longer anyhow.

Lot of guys coming into this business and just trying to build it up before the season is over, you just got under cut my friend. Let the hate go and move on.
__________________
Don't Keep Replacing Lawn Sprinkler Heads
Protect them with "Sprinkler Buddy"
CLICK HERE > http://www.sprinklerbuddy.com
Reply With Quote
  #9  
Old 08-31-2011, 04:56 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,850
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I was already doing this for a rock bottom price since he cut me earlier in the season when I didnt have much work and was really needing them.
What do you feel the job should have been bid at?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 09-02-2011, 01:28 PM
anna23 anna23 is offline
Junior Member
 
Join Date: Mar 2009
Posts: 1
Rep Power: 0
anna23 is on a distinguished road
Default Annoying rude customers..are they worth it?

ther is always going to be that customer that is talked into going with another company..its nothing personal, its just some customers arent loyal..of course you were probably on time every week and were giving them rock bottom prices...some people will ALWAYS do that no mater how good your service is, the grass is always greener on the other side to them..we are having a issue with one of our commertial properties right now..but in this case they are trying to get us to do free work for them to keep us..but thats not going to hapen, they already used up all ther freebees and are starting to become rude. We submitted the monthly bill last month and the general contractor looked at it and said "170$ for a new timer install...how long did it take you to put it in..10 dollars an hour so that should be 20 bucks" we laughed in his face and said we were not going to lower the price so he told us not to touch anything that he will handle the repairs until further notice, so this month we have noticed side jobs being done by other companys at the property..and its funny cuz i know they arent charging 10 dollars an hour for there services, actually they look like they are charging allot more than what we would charge! We are considering dropping them..we have plenty of customers and we are at the point in our buisness that we can be picky and drop annoying customers that are costing us more than they are worth.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
I'm new and have a question Melanie Introduce Yourself 1 02-24-2009 07:25 PM
Question all.... jwyardmasterz Lawn Care Marketing & Post your marketing material for review! 5 06-05-2008 09:37 PM
When to drop a customer? tomcat172002 General Talk 23 05-27-2008 12:26 PM
Drag & Drop Schedule & Labels? jwingfield2k Gopher Software Support Archived Question & Answers - Read Only 1 04-29-2005 04:34 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Greetings from above! (...
Hard-Body lawn & garden
Today 05:29 PM
Today 05:29 PM
by Hard-Body lawn & garden
0 13
Fencing help
Knaubone
Today 02:36 PM
Today 02:36 PM
by Knaubone
0 23
Just Quit?
ringahding1
Yesterday 06:23 AM
Today 08:50 AM
by rmccutchan
9 194
Landscapers from hell!!
Chilehead
01-29-2015 03:55 PM
Today 08:17 AM
by jrs.landscaping
4 136
French gardener owner's...
didgreen
Yesterday 09:10 AM
Today 02:25 AM
by didgreen
3 102
Thanks for all the posts
WheatGrass
Yesterday 06:38 AM
Today 01:29 AM
by WheatGrass
2 97
hows it going.
uppercut
Yesterday 05:01 AM
Yesterday 11:16 PM
by uppercut
3 101
viking cyclon.
uppercut
01-29-2015 09:12 PM
Yesterday 11:11 PM
by uppercut
2 84
These are the days on...
ExtremeLawncareServices
01-11-2015 11:41 AM
Yesterday 10:26 PM
by ExtremeLawncareServices
15 882
adding something new...
veteranslawncaresystems
01-28-2015 12:13 AM
Yesterday 09:15 PM
by veteranslawncaresystems
6 208
Crunch time 2015!
Chilehead
01-29-2015 08:57 PM
Yesterday 07:51 PM
by Chilehead
2 104
Government contracts
avetslawncare
11-15-2014 08:50 AM
Yesterday 07:46 PM
by Chilehead
11 910
Lost my @#$ blower
stevef1201
01-11-2015 08:31 AM
Yesterday 04:47 PM
by Just for Cuts
3 484
whats this briggs?
uppercut
Yesterday 12:40 AM
Yesterday 02:49 PM
by Steve
1 73
Say Hello !!!
Steve
03-19-2007 12:18 PM
Yesterday 02:36 PM
by Hard-Body lawn & garden
1,202 363,989
Lawn Mowing -...
ringahding1
Yesterday 07:05 AM
Yesterday 07:05 AM
by ringahding1
0 47
TaskEasy & Plowz & Mowz...
jrwalker333
01-25-2015 01:02 PM
01-29-2015 08:14 PM
by lxarth
8 291
Contact last years...
googus
01-28-2015 09:13 AM
01-29-2015 02:29 PM
by Steve
6 262
Looking for advice on...
berryjam
01-21-2015 07:37 PM
01-29-2015 02:21 PM
by Steve
15 515
New to the forum
LCRobert
01-26-2015 10:21 PM
01-29-2015 09:11 AM
by ringahding1
7 239
What happened to Better...
Steve
01-27-2014 04:07 PM
01-28-2015 12:26 PM
by Steve
21 3,231
Lawn care truck
Steve
10-10-2009 03:40 AM
01-28-2015 12:23 PM
by Steve
44 16,121
Bidding to get other work
Rodriguez11
07-21-2011 11:52 PM
01-28-2015 12:08 PM
by Steve
29 9,501
How many contracts...
5StarLawnscaping
01-12-2015 03:51 PM
01-28-2015 11:04 AM
by ExtremeLawncareServices
10 636
"Part Timers", "Low...
doug1980
06-10-2009 12:55 PM
01-27-2015 09:01 PM
by jrs.landscaping
43 10,409
Is anyone doing mosquito...
BWild
01-27-2015 12:30 PM
01-27-2015 07:24 PM
by avetslawncare
4 175
New to group
ron@alpine
01-27-2015 08:45 AM
01-27-2015 01:29 PM
by Steve
1 142
please Help with none...
Lawnboyman1170
01-09-2015 09:46 AM
01-27-2015 01:27 PM
by Steve
13 830
does this sound good or...
Bradcook21
01-22-2015 09:24 AM
01-27-2015 07:42 AM
by ringahding1
9 372
second year advise
cmdlawncare
01-23-2015 06:22 PM
01-27-2015 07:31 AM
by ringahding1
6 315
need advise
rawssrob
02-23-2010 02:45 PM
01-23-2015 06:40 PM
by cmdlawncare
7 2,653
New to forum
ROB N
01-23-2015 08:35 AM
01-23-2015 01:53 PM
by Steve
1 201
Extending the life of...
rmccutchan
01-17-2015 12:37 AM
01-23-2015 01:43 PM
by Steve
8 449
osceola lawn service
jasa@wildblue.net
01-22-2015 03:23 PM
01-23-2015 01:38 PM
by Steve
1 209
Tax Question
Wolf4dk
01-20-2015 01:11 AM
01-22-2015 02:28 PM
by Steve
4 354
Billy Goat Vac
Mr. Mow
01-19-2015 07:42 AM
01-22-2015 02:18 PM
by Steve
6 343
Property Pricing
GVL
01-19-2015 02:46 PM
01-21-2015 02:18 PM
by Steve
5 398
Landscapers Source For...
breadcrumb
01-16-2015 02:44 PM
01-21-2015 05:55 AM
by breadcrumb
14 566
Hoa advice
Bradcook21
01-16-2015 09:36 PM
01-20-2015 04:30 PM
by Steve
4 389
My Invention
biglee
01-11-2015 07:51 PM
01-20-2015 10:16 AM
by biglee
16 718
How to beat the pre pay...
stansg1fresh
01-13-2015 04:33 PM
01-19-2015 03:38 PM
by ringahding1
3 455
Hello from Md
homey
12-17-2014 06:55 PM
01-19-2015 01:37 PM
by Steve
12 1,276
Hi from Illinois
burtle
01-02-2015 09:46 PM
01-19-2015 01:22 PM
by Steve
3 618
Hello from SW FL!!
5StarLawnscaping
12-05-2014 02:35 PM
01-19-2015 01:20 PM
by Steve
14 1,572
Another Illinoisan.....
barhopper
01-11-2015 05:38 PM
01-16-2015 04:29 PM
by Steve
10 540
marketing with pizza...
apmAkron
01-15-2015 09:57 AM
01-15-2015 06:29 PM
by Steve
4 351
CRM and Quickbooks?
5StarLawnscaping
01-15-2015 08:06 AM
01-15-2015 08:06 AM
by 5StarLawnscaping
0 279
New Member, Indiana Iraq...
Timbo
07-14-2011 09:44 AM
01-14-2015 06:14 PM
by Steve
10 3,866
check this box truck out!
BLAZIER-1991
01-07-2015 07:40 PM
01-13-2015 03:06 PM
by biglee
8 747
My community only ad...
googus
01-12-2015 09:55 AM
01-13-2015 02:44 PM
by Steve
5 447
» Popular Tags
4wd 4x4 aerocore apartment bid apartment lawn care estimate applying auger billy goat brushcutter blades bush deliquentaccounts ditches door hangers employee problems equipment rental estimate ferris flyers foreman four wheel drive google gopherhaul growing a lawn care business hiring husqvarna introduction jobs john deere quik trac landscape services lawn lawn care lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lawn mowing managing a lawn care business marketing mr dave mulch new mower per hour service podcast pricing pto push versus ride reo running a business seo shell small engine repair snow plowing square foot starting a lawn care business steep lawns steve sulky theft toro toro grand stand trailer tree trimmer rack up sell employee walk behind wood
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 07:18 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 07:18 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy