Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Community Assistance

Community Assistance Community questions, comments, and suggestions. Problems posting? Email me.

Business is Good


Community Assistance

Community questions, comments, and suggestions. Problems posting? Email me.
Reply
 
Thread Tools Search this Thread
  #21  
Old 09-04-2011, 11:55 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by TLC131 View Post
I also had a bi-polar picky lady that I no longer service and life has been so much better.

This post made me happy. I'm not the only one with these kinds of clients, WOOO!!!


Now if we can avoid these kinds of clients from the start, that would be great!

I dropped a client this year with memory problems. Every time I went to cut the grass I had to listen to his life story... it got to the point I was getting so impatient so I just finished all of his sentences.

I know the life story of his entire family, because he has told me about 30 times. Sure I feel bad for not accepting him this year, but I'm not going through hell again.


I wish I was smart enough to do that with the lady I accepted this year, should have used my brain and not my heart. lol... Glad she's gone though, it's just that I can't drive on certain streets now... gotta keep avoiding her.... 2 years of misery!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #22  
Old 09-04-2011, 11:57 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,192
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Quote:
Bottom line is shes gone now so life is seriously so much better. I don't know why we put up with these people when they are such small customers $$.
That is really a great question.

Is it because we feel if we lose them then we are going backwards? Or maybe that others will leave too so we have to stem the flow as soon as possible or is it something else?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #23  
Old 09-04-2011, 12:21 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
That is really a great question.

Is it because we feel if we lose them then we are going backwards? Or maybe that others will leave too so we have to stem the flow as soon as possible or is it something else?

From watching the show "Kitchen Nightmares" with Gordon Ramsay, a show about helping failing restaurants succeed;

Basically, I watch this show to see if I am able to relate to similar issues.

One thing I notice, is a lot of restaurants are too scared to change because they fear of losing their current clients, even if they are about to go out of business.

It's the "risk" of not knowing if you can replace them. We'd rather keep the clients that make us miserable instead of dropping them and being one client short. The question is, do we really need clients like this if our business is failing because of it?

Like you said Steve, it feels as if we are going backwards. Dropping a client in our minds is hard to see as a positive thing, but from experience it has to be done.



Another restaurant offered a "bring a friend and their meal is free" deal. The place was packed every day, for the restaurant owner, he had a hard time realizing that just because he had everyone in town eating at his place, he was still going out of business because of the deal he offered.

"If I don't offer the deal, no one will come"

, I can see how upsetting that can be, but if your not making a profit out of those customers, it's time to change!
Reply With Quote
  #24  
Old 09-07-2011, 03:55 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,192
Rep Power: 10
Steve has disabled reputation
Default

Those are all excellent points. I watch that show a lot too.

One lesson that stands out to me from that show and from the Gopher Forum is that a business does go through different stages as it grows.

In the first stage where you are trying to just see if your business idea will work at all, you look to get as many customers as you can, regardless of any other issues.

At this stage you tend not to care if you are making a profit or if you are getting beaten to death by the continuous requests and complaints your customers make. It is in this stage that most businesses fail. I think it is because they are not watching the bottom line and they are running around like chickens with their heads cut off, as they try to make everyone happy. At the end of the day, week, month, they are exhausted and the work is never done.

Then for those that survive the first stage, the business owner tends to get tired of certain b.s. and looks to make money at what he is doing. He starts to prune the customers who are low payers and also those that are the complainers. The business owner starts to realize there is only a finite amount of time he can work during the day and he starts to look to maximize his profits each and every day. He does this by finding higher end customers who complain the least.

As your business starts to grow profitable in this stage, you look to take on employees and expand out your business. Stage three begins to take place as you add employees and then look to expand again, taking on more customers. You then train your staff to make the customer happy, regardless of their requests.

Customers know they can screw with you if you are an owner. They will ask you to do bizarre things at no additional cost, but the funny thing is, with employees, they know the employee may say they can't perform that extra freebie, so they won't even bother asking. Having employees as intermediaries tends to filter out a lot of the customer b.s.

Stage 4 then occurs when you find what your optimal company size is and you repeat what you did in step 2. You focus on your ideal customers who will pay you the most and bother you the least. You also try to maximize your profits with the resources you have available at hand.

How does this sound? How does this compare/contrast with your operation and what would you add to this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #25  
Old 09-07-2011, 04:05 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Customers know they can screw with you if you are an owner. They will ask you to do bizarre things at no additional cost, but the funny thing is, with employees, they know the employee may say they can't perform that extra freebie, so they won't even bother asking. Having employees as intermediaries tends to filter out a lot of the customer b.s.


I think that's everything in a nutshell, what spoke to me the most was what I had quoted from you. As an employee, I wouldn't be able to make deals with the clients. Unfortunately I am the owner, and I'm out doing the work.


One idea I just thought of was, why not make a "fake" owner... A ghost who never shows his face, haha!


This way I can say, "My boss would fire me"... but I am still the one who prices the jobs etc... would be tricky but I'm going to look into it!!! Almost sounds fun to create a fake person, LOL
Reply With Quote
  #26  
Old 09-07-2011, 04:24 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default


I da new ohnah of da briz lon suhviss.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
opinion on Business name Good or Bad????? brian77833 Starting a lawn care business. 10 06-06-2009 11:08 PM
good program for business? lazyhusband General Business Discussions 4 02-18-2009 06:20 PM
Good or bad business idea? Steve General Business Discussions 2 05-29-2007 09:58 AM
Ski business looks bad, landscaping looks good Steve General Business Discussions 0 01-06-2007 02:18 PM
A good add on for a landscape business? Steve General Business Discussions 0 08-01-2006 10:40 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Left handed edging with...
SGL1
07-23-2014 08:59 PM
Today 07:39 AM
by SGL1
15 300
Building credit
Matther777
Yesterday 05:20 PM
Today 06:04 AM
by kslawn
1 50
Echo PE 266 edger
stevef1201
07-01-2014 01:28 PM
Yesterday 10:14 PM
by WesleySnips
5 327
Spreading Weeds?
WesleySnips
Yesterday 09:46 PM
Yesterday 09:54 PM
by Just for Cuts
1 38
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Yesterday 01:21 PM
by ExtremeLawncareServices
80 4,604
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
Yesterday 08:16 AM
by Just for Cuts
7 169
need some help geting...
dalvan0
07-13-2014 09:28 PM
07-26-2014 04:39 PM
by BLC7
7 317
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
07-26-2014 04:29 PM
by BLC7
1 74
From Concord NC
SouthernRootsLawnCare
07-26-2014 02:34 PM
07-26-2014 02:34 PM
by SouthernRootsLawnCare
0 34
New from Texas
Livingston Lawn Care
07-25-2014 11:17 AM
07-26-2014 08:10 AM
by Livingston Lawn Care
2 105
new trailer help
mattthelawnguy
07-11-2014 08:21 PM
07-25-2014 06:31 PM
by mattthelawnguy
13 475
Echo Edger 'Neutral'
WesleySnips
07-25-2014 05:28 PM
07-25-2014 05:58 PM
by Just for Cuts
1 86
Single tree, mow customer
WesleySnips
06-27-2014 10:12 AM
07-25-2014 05:43 PM
by WesleySnips
13 600
You know it;s gonna be a...
stevef1201
07-25-2014 08:50 AM
07-25-2014 01:34 PM
by Steve
1 93
Customer letters
kslawn
07-23-2014 06:17 AM
07-25-2014 01:20 PM
by Steve
5 199
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
07-24-2014 07:09 PM
by SGL1
29 1,256
Need help determining...
Jbss861
07-20-2014 02:33 PM
07-24-2014 01:11 PM
by Steve
13 377
Should I ?
googus
07-22-2014 04:06 PM
07-24-2014 12:10 PM
by Steve
4 214
My First Apartment...
SSLCtn
05-26-2014 10:17 PM
07-24-2014 06:46 AM
by kslawn
15 913
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
07-24-2014 06:38 AM
by kslawn
3 217
Selling lawns like...
eastsidelandcare
07-17-2014 03:51 PM
07-24-2014 06:28 AM
by kslawn
3 275
Scag new "Eliminator"......
ExtremeLawncareServices
07-20-2014 10:45 AM
07-23-2014 05:37 PM
by Just for Cuts
9 303
need professional advice...
Fiddlers_green
07-20-2014 07:21 PM
07-23-2014 12:42 PM
by Steve
3 209
new to me box truck
jrayb39667
03-06-2014 10:20 PM
07-23-2014 12:40 PM
by Steve
15 1,402
Lawn Service back in...
LawnCareMan280
07-18-2014 09:00 PM
07-23-2014 11:48 AM
by Steve
4 247
Overspray?
stevef1201
07-21-2014 04:20 PM
07-23-2014 11:39 AM
by Steve
3 153
Hello Everyone! Newbie...
SLKlawn
07-17-2014 06:22 PM
07-22-2014 01:53 PM
by Steve
6 290
Proper height for lawn
rob lederhilger
05-26-2014 08:01 AM
07-21-2014 02:53 PM
by LawnDoctor
9 670
Blade sharpener
Just for Cuts
07-04-2014 12:31 PM
07-21-2014 01:48 PM
by Steve
9 510
What's my business worth?
Chaz
07-16-2014 01:35 PM
07-21-2014 01:45 PM
by Steve
4 297
1.5 Acre Jungle
WesleySnips
07-15-2014 05:57 PM
07-20-2014 11:31 AM
by ExtremeLawncareServices
21 606
Gopher schedule software
Ray
07-18-2014 04:13 PM
07-18-2014 04:13 PM
by Ray
0 193
2006 Chevy fuel pump...
KevinsLawns
07-17-2014 08:39 PM
07-18-2014 11:51 AM
by Steve
1 188
Halfway point of year!
Steve
07-01-2014 12:08 PM
07-18-2014 11:38 AM
by Steve
14 747
I got told to leave and...
gwilson98
06-16-2014 02:07 PM
07-17-2014 11:43 AM
by Steve
16 1,061
Hey guys this is the...
prmenter@gmail.com
07-07-2014 08:23 PM
07-16-2014 08:10 PM
by ExtremeLawncareServices
28 787
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
07-16-2014 05:00 PM
by Just for Cuts
18 715
Say Hello !!!
Steve
03-19-2007 11:18 AM
07-15-2014 05:38 PM
by icon2000
1,184 320,595
Classified Ad Template...
bcfb
06-05-2013 02:40 AM
07-15-2014 11:16 AM
by Steve
15 3,736
Husqvarna pz 60
CDLAWNCARE
07-06-2014 06:50 PM
07-15-2014 08:53 AM
by kslawn
10 464
Lowballers
Chaz
07-11-2014 03:55 PM
07-14-2014 12:27 PM
by Steve
5 380
My new side job
Sprinkler Buddy
05-10-2014 05:23 AM
07-14-2014 12:15 PM
by Steve
10 837
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
07-13-2014 10:36 PM
by GoGreenerKS
10 577
New Mower and Trailer
Chaz
06-25-2014 12:04 PM
07-13-2014 06:25 PM
by SGL1
7 587
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
07-12-2014 07:36 PM
by SGL1
21 1,906
Fuel and fuel additives
SGL1
07-06-2014 10:23 AM
07-11-2014 07:53 PM
by SGL1
15 573
Questions for a patchy...
jumcgee
07-09-2014 08:42 AM
07-11-2014 12:34 PM
by Steve
1 233
toro proline blades wont...
boog
06-25-2014 06:26 PM
07-11-2014 05:28 AM
by kslawn
18 676
Contents of Marketing to...
prmenter@gmail.com
07-09-2014 05:25 PM
07-10-2014 03:23 PM
by Steve
3 327
Shindaiwa
CLB454
05-13-2014 09:04 PM
07-10-2014 03:04 PM
by Steve
14 813
» Popular Tags
4wd advertisement article marketing auger bid butterfly gardens charge christmas lighting christmas light service courtesy call customers decorating estimate exmark ferris first truck fundraiser gopherhaul grass gravely hills holiday holiday decorating holiday lighting how much to charge introduction john deere quik trac lawn lawn care lawn care business book lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website leaf lighting marketing monthly mow mulch mulch price new buisness new mower organize outdoor environments payment podcast property management company pto reo scag schedule scripts seo snow starting a business starting a lawn care business start up lawn care business steve stihl theft toro toro grand stand trailer trimmer rack walker winter winter services zero turn
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 09:01 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 09:01 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy