Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Community Assistance

Community Assistance Community questions, comments, and suggestions. Problems posting? Email me.

Business is Good


Community Assistance

Community questions, comments, and suggestions. Problems posting? Email me.
Reply
 
Thread Tools Search this Thread
  #11  
Old 08-25-2011, 09:22 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Are you going to edit it to sound less "dicklike"? LOL!

Seriously. I understand where you're coming from, but if I read that as a potential client, I'd throw it in the trash and call someone else. Too much focus on the "negative" in that.

I wish I had the time to sort through it and change the wording to say the same things, but in a less "hostile" manner.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 08-25-2011, 11:01 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by Hedgemaster View Post
Are you going to edit it to sound less "dicklike"? LOL!

Seriously. I understand where you're coming from, but if I read that as a potential client, I'd throw it in the trash and call someone else. Too much focus on the "negative" in that.

I wish I had the time to sort through it and change the wording to say the same things, but in a less "hostile" manner.
I have no idea how. Frig.
Reply With Quote
  #13  
Old 08-26-2011, 02:36 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,504
Rep Power: 10
Steve has disabled reputation
Default

Quote:
Seriously. I understand where you're coming from, but if I read that as a potential client, I'd throw it in the trash and call someone else. Too much focus on the "negative" in that.
Do you think the concept is flawed or is it just the wording of the letter?

Would there be a better way to handle this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #14  
Old 08-29-2011, 12:51 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Do you think the concept is flawed or is it just the wording of the letter?

Would there be a better way to handle this?

Every person who knows me, says I have the face of an A-Hole. Having a letter that makes me look like so isn't too good.


I'm clueless to what I should add, and I would love some assistance!
Reply With Quote
  #15  
Old 08-30-2011, 12:28 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,504
Rep Power: 10
Steve has disabled reputation
Default

I am wondering if it is the customers more than it is you. Maybe there is just a larger percentage of late payers/ no payers in your group than there is in other lawn care company customer rosters.

If that is the case, maybe the problem customers need to be replaced and that would solve it.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #16  
Old 08-31-2011, 10:18 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
I am wondering if it is the customers more than it is you. Maybe there is just a larger percentage of late payers/ no payers in your group than there is in other lawn care company customer rosters.

If that is the case, maybe the problem customers need to be replaced and that would solve it.

Yeah, some of it is my fault too. Well, I mean I don't make it any better.

For one, I finally spoke to a person who just admitted to being like I am. If you know what the person wants, why answer the phone?

Sure there is a difference, as I am running a business, but, I have this HUGE problem with answering my phone, it's always some sort of favor I have to do.

100% of my calls are for me to go out of my way for a client, "Can you come earlier" bla bla.... After awhile, you end up looking bad... It's really not fair!


I hate answering the phone, because I personally do not want to go out of my way to make my life harder for a client who doesn't pay on time. When I answer a call, I end up feeling guilty and trying to explain my views will offend them... I can't win!

I don't want to upset the client, but it's a lose lose. No solution other than spending money I don't have on a receptionist.


I hate answering calls where the customer just wants to know my whereabouts, it's like they are obsessed! I come when I come, and that's usually on the day I'm hired to come on! COME ON!!!! LOL

Last edited by CHEESE2009; 08-31-2011 at 10:21 PM.
Reply With Quote
  #17  
Old 09-01-2011, 12:14 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,504
Rep Power: 10
Steve has disabled reputation
Default

Is there something you can do about not liking to answer the phone? Is there anyone else that could help you with this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #18  
Old 09-02-2011, 06:51 AM
Ducke's Avatar
Ducke Ducke is offline
Senior Member
 
Join Date: Nov 2010
Location: The Duck Pond
Posts: 844
Rep Power: 4
Ducke is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post
Yeah, some of it is my fault too. Well, I mean I don't make it any better.

For one, I finally spoke to a person who just admitted to being like I am. If you know what the person wants, why answer the phone?

Sure there is a difference, as I am running a business, but, I have this HUGE problem with answering my phone, it's always some sort of favor I have to do.

100% of my calls are for me to go out of my way for a client, "Can you come earlier" bla bla.... After awhile, you end up looking bad... It's really not fair!


I hate answering the phone, because I personally do not want to go out of my way to make my life harder for a client who doesn't pay on time. When I answer a call, I end up feeling guilty and trying to explain my views will offend them... I can't win!

I don't want to upset the client, but it's a lose lose. No solution other than spending money I don't have on a receptionist.


I hate answering calls where the customer just wants to know my whereabouts, it's like they are obsessed! I come when I come, and that's usually on the day I'm hired to come on! COME ON!!!! LOL
Do like I do
Caller ID and Voice Mail.
Both are well worth the extra monthly charge.
and my police on Private #s is if you don't want me to know who's calling then I don't want to find out who is calling and I let it go it voice mail.
__________________
Ducke's lawn Care and Introducing Duck's Seasonal Decor.
Reply With Quote
  #19  
Old 09-02-2011, 07:46 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Ducke View Post
Do like I do
Caller ID and Voice Mail.
Both are well worth the extra monthly charge.
and my police on Private #s is if you don't want me to know who's calling then I don't want to find out who is calling and I let it go it voice mail.

I agree!

Also, a good tip of mine;

Get all of your clients phone numbers (cell, work, home).

If they call from anywhere but their home, 100% of the time it's because they want you to do a favor.

If they call from home, there is a chance they have your money... From experience, every call is never about my money. LOL. Just an idea that might work for others, but not me.


_____

Oh crap I forgot to take a pic of this street... I couldn't do two lawns because I in NO way can get my truck and trailer through, if I could, there is no way I could get out of this street.... The construction is so bad down here!!!!!!!!!!!!!!!
Reply With Quote
  #20  
Old 09-03-2011, 01:19 PM
TLC131 TLC131 is offline
Member
 
Join Date: Mar 2011
Location: Lake Zurich, IL
Posts: 38
Rep Power: 4
TLC131 is on a distinguished road
Default

I also had a bi-polar picky lady that I no longer service and life has been so much better. Too many stories of me trying to be polite and she takes it wrong?

Last year I ran over a drain cover when I was mowing, and these people you dont really want to tell them u broke something. So I replaced it for free without telling her. 2 weeks later she complained that the cover wasnt exactly the same style and she couldnt get it off. The funny part is that I put tape around the base so it would fit more snug and I wouldnt have to keep putting it back on. LOL

Then, over the winter I plowed her driveway and sometimes she is nice but still irritating. During the huge blizzard (2 feet), I went back to customers drives a couple times to clear the entrances. She called a couple times which I guess is fine, but one time she got all emotional on me and was kinda like "Why did you come by so fast(hard, cause there was a lot of snow) and clear my entrance, you dont have a reason to be mad with me, I dont appreciate that."? I had been plowing for 25hrs at that point but I called her back and resolved it. SHOOT ME!

Bottom line is shes gone now so life is seriously so much better. I don't know why we put up with these people when they are such small customers $$.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
opinion on Business name Good or Bad????? brian77833 Starting a lawn care business. 10 06-06-2009 11:08 PM
good program for business? lazyhusband General Business Discussions 4 02-18-2009 06:20 PM
Good or bad business idea? Steve General Business Discussions 2 05-29-2007 09:58 AM
Ski business looks bad, landscaping looks good Steve General Business Discussions 0 01-06-2007 02:18 PM
A good add on for a landscape business? Steve General Business Discussions 0 08-01-2006 10:40 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Hi Steve From West...
Mr. Mow
Today 01:59 PM
Today 01:59 PM
by Mr. Mow
0 1
Cheapskate Landlord...
Mr. Mow
Yesterday 06:33 AM
Today 01:50 PM
by Mr. Mow
8 176
Dealing With Gas Can...
Mr. Mow
Today 01:41 PM
Today 01:41 PM
by Mr. Mow
0 6
What parts do you carry...
Just for Cuts
10-17-2014 09:08 AM
Today 01:36 PM
by Mr. Mow
16 544
Jungle to Beautiful
stevef1201
10-17-2014 09:54 AM
Today 01:26 PM
by stevef1201
11 374
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Today 01:19 PM
by ExtremeLawncareServices
158 11,193
Pressure Washing Like a...
TNTurf
08-01-2014 11:47 PM
Today 01:12 PM
by SGL1
6 617
Sunny Beach Tennis...
SGL1
10-19-2014 11:24 PM
Today 01:04 PM
by SGL1
4 147
Leaf Box & Loader Set...
ringahding1
Today 06:20 AM
Today 12:20 PM
by Steve
1 42
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
Yesterday 08:34 PM
by biglee
10 1,689
Hello, from TEXAS
sanchez5
10-17-2014 09:56 PM
Yesterday 06:15 PM
by Steve
3 249
Look out Bob Villa -...
Mr Dave
09-30-2014 10:06 AM
Yesterday 05:42 PM
by SGL1
7 1,214
how to fi d commercial...
mchampion319
10-19-2014 09:50 PM
Yesterday 04:41 PM
by Steve
1 122
Hello From Tennessee
mrmann901
10-17-2014 10:02 PM
Yesterday 04:24 PM
by Steve
1 204
questions on order to...
jack2048
10-13-2014 11:15 AM
Yesterday 03:27 PM
by Mr. Mow
15 636
Organic Lawn Care...
NHray
10-17-2014 06:05 PM
Yesterday 02:22 PM
by Steve
1 239
This sucks...
Matther777
09-18-2014 04:56 PM
Yesterday 02:14 PM
by Steve
14 2,081
Cement mixer
KevinsLawns
10-15-2014 08:03 PM
Yesterday 02:11 PM
by Steve
7 377
Hello ! New guy Rob here
RWorthley1
10-17-2014 04:05 PM
Yesterday 02:09 PM
by Steve
1 218
first year update
cmdlawncare
08-12-2014 05:41 PM
Yesterday 02:07 PM
by Steve
3 1,195
Pda
stevef1201
10-18-2014 02:05 PM
10-19-2014 11:27 PM
by SGL1
2 198
Snow Blowing
gwilson98
10-12-2014 02:21 PM
10-17-2014 02:51 PM
by Steve
6 560
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
10-17-2014 07:49 AM
by SGL1
6 863
Grasswhoopins.com Anyone...
GRASS WHOOPINS
06-21-2011 11:38 PM
10-16-2014 01:30 PM
by ExtremeLawncareServices
42 9,221
I Want to buy old...
ExtremeLawncareServices
10-10-2014 10:04 PM
10-15-2014 09:12 PM
by ExtremeLawncareServices
6 603
Say Hello !!!
Steve
03-19-2007 11:18 AM
10-15-2014 06:43 PM
by NHray
1,190 339,915
Workmans compensation...
CDLAWNCARE
10-15-2014 08:05 AM
10-15-2014 02:57 PM
by Steve
2 345
Do you find weed eating...
chuck2s
10-15-2014 02:10 PM
10-15-2014 02:10 PM
by chuck2s
0 312
Incorporating &...
WesleySnips
10-01-2014 09:39 PM
10-15-2014 01:37 PM
by kslawn
20 1,404
Falling into business
stellarmowing
09-28-2014 04:35 PM
10-15-2014 05:57 AM
by ringahding1
8 1,427
Apartment Complex and...
lxarth
06-22-2011 01:10 PM
10-14-2014 06:25 PM
by jrs.landscaping
42 9,505
I LOVE hedge trimming
stevef1201
10-13-2014 09:05 AM
10-14-2014 01:06 PM
by Steve
5 447
Help with seeder...
ExtremeLawncareServices
10-09-2014 07:39 AM
10-13-2014 08:09 PM
by ExtremeLawncareServices
5 610
The Market watch
WesleySnips
10-12-2014 08:47 PM
10-13-2014 05:40 PM
by SGL1
3 450
Help pricing a large...
Bradcook21
10-07-2014 06:49 AM
10-13-2014 02:00 PM
by Steve
7 799
leaf removal
Double J LLC
10-03-2014 04:24 PM
10-13-2014 06:46 AM
by Billy Goat
19 1,424
Acerage Rake
acrajchel
04-23-2014 07:23 PM
10-12-2014 10:53 PM
by SGL1
2 763
John Deere z235 Deck
WesleySnips
09-29-2014 06:02 PM
10-12-2014 06:20 PM
by kslawn
25 1,571
Credit card contract
SGL1
10-06-2014 05:31 PM
10-12-2014 03:40 PM
by SGL1
18 987
Truck craft dump bed...
ExtremeLawncareServices
10-04-2014 08:41 PM
10-10-2014 11:35 AM
by Steve
7 888
First Time River Rock...
berryjam
10-09-2014 06:09 PM
10-10-2014 11:08 AM
by Steve
2 541
West cost lawn prices
SGlawncare
10-09-2014 09:51 PM
10-10-2014 11:03 AM
by Steve
1 529
Question?what should I...
dalvan0
09-24-2014 11:10 PM
10-09-2014 05:58 PM
by kslawn
28 2,057
Mowing the hills
EyeCatchersNow
07-08-2014 12:22 PM
10-09-2014 04:19 PM
by Just for Cuts
25 2,923
snowplowing
jshak40
09-01-2014 07:20 AM
10-09-2014 02:21 PM
by Steve
25 3,568
Changing Scag Freedom Z...
maggiedavidson
10-06-2014 12:24 PM
10-08-2014 06:34 PM
by ExtremeLawncareServices
7 774
The most dangerous part...
Steve
10-06-2014 02:45 PM
10-07-2014 04:18 PM
by ExtremeLawncareServices
3 756
Good Mower
jack2048
10-04-2014 05:34 PM
10-07-2014 01:05 PM
by Steve
7 842
Mulching fad killing...
Tree geek
10-06-2014 08:37 PM
10-06-2014 08:37 PM
by Tree geek
0 659
Help a brother...
tbtigers03
09-28-2014 11:41 AM
10-06-2014 02:53 PM
by Steve
11 1,383
» Popular Tags
4x4 apartment complex article marketing auger bark bid billy goat brushcutter blades care charge collections decorating ditches equipment rental exmark ferris foreman four wheel drive fundraiser gopherhaul grass gravely growing a lawn care business how much to charge how to bid husqvarna john deere quik trac kawasaki landscape services lawn lawn care lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website leaf removal marketing mr dave mulch mulch estimate new buisness new mower podcast promotion pto redmax running a business scag scripts search engine optimization seo shreaded small engine repair snow sprayer starting a business steve stihl theft theft of services top dresser toro toro grand stand trailer trimmer rack turfgrass consulting walker wood
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 02:47 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 02:47 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy