Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Community Assistance

Community Assistance Community questions, comments, and suggestions. Problems posting? Email me.

Business is Good


Community Assistance

Community questions, comments, and suggestions. Problems posting? Email me.
Reply
 
Thread Tools Search this Thread
  #11  
Old 08-25-2011, 09:22 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Are you going to edit it to sound less "dicklike"? LOL!

Seriously. I understand where you're coming from, but if I read that as a potential client, I'd throw it in the trash and call someone else. Too much focus on the "negative" in that.

I wish I had the time to sort through it and change the wording to say the same things, but in a less "hostile" manner.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 08-25-2011, 11:01 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by Hedgemaster View Post
Are you going to edit it to sound less "dicklike"? LOL!

Seriously. I understand where you're coming from, but if I read that as a potential client, I'd throw it in the trash and call someone else. Too much focus on the "negative" in that.

I wish I had the time to sort through it and change the wording to say the same things, but in a less "hostile" manner.
I have no idea how. Frig.
Reply With Quote
  #13  
Old 08-26-2011, 02:36 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,307
Rep Power: 10
Steve has disabled reputation
Default

Quote:
Seriously. I understand where you're coming from, but if I read that as a potential client, I'd throw it in the trash and call someone else. Too much focus on the "negative" in that.
Do you think the concept is flawed or is it just the wording of the letter?

Would there be a better way to handle this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #14  
Old 08-29-2011, 12:51 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Do you think the concept is flawed or is it just the wording of the letter?

Would there be a better way to handle this?

Every person who knows me, says I have the face of an A-Hole. Having a letter that makes me look like so isn't too good.


I'm clueless to what I should add, and I would love some assistance!
Reply With Quote
  #15  
Old 08-30-2011, 12:28 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,307
Rep Power: 10
Steve has disabled reputation
Default

I am wondering if it is the customers more than it is you. Maybe there is just a larger percentage of late payers/ no payers in your group than there is in other lawn care company customer rosters.

If that is the case, maybe the problem customers need to be replaced and that would solve it.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #16  
Old 08-31-2011, 10:18 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
I am wondering if it is the customers more than it is you. Maybe there is just a larger percentage of late payers/ no payers in your group than there is in other lawn care company customer rosters.

If that is the case, maybe the problem customers need to be replaced and that would solve it.

Yeah, some of it is my fault too. Well, I mean I don't make it any better.

For one, I finally spoke to a person who just admitted to being like I am. If you know what the person wants, why answer the phone?

Sure there is a difference, as I am running a business, but, I have this HUGE problem with answering my phone, it's always some sort of favor I have to do.

100% of my calls are for me to go out of my way for a client, "Can you come earlier" bla bla.... After awhile, you end up looking bad... It's really not fair!


I hate answering the phone, because I personally do not want to go out of my way to make my life harder for a client who doesn't pay on time. When I answer a call, I end up feeling guilty and trying to explain my views will offend them... I can't win!

I don't want to upset the client, but it's a lose lose. No solution other than spending money I don't have on a receptionist.


I hate answering calls where the customer just wants to know my whereabouts, it's like they are obsessed! I come when I come, and that's usually on the day I'm hired to come on! COME ON!!!! LOL

Last edited by CHEESE2009; 08-31-2011 at 10:21 PM.
Reply With Quote
  #17  
Old 09-01-2011, 12:14 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,307
Rep Power: 10
Steve has disabled reputation
Default

Is there something you can do about not liking to answer the phone? Is there anyone else that could help you with this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #18  
Old 09-02-2011, 06:51 AM
Ducke's Avatar
Ducke Ducke is offline
Senior Member
 
Join Date: Nov 2010
Location: The Duck Pond
Posts: 844
Rep Power: 4
Ducke is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post
Yeah, some of it is my fault too. Well, I mean I don't make it any better.

For one, I finally spoke to a person who just admitted to being like I am. If you know what the person wants, why answer the phone?

Sure there is a difference, as I am running a business, but, I have this HUGE problem with answering my phone, it's always some sort of favor I have to do.

100% of my calls are for me to go out of my way for a client, "Can you come earlier" bla bla.... After awhile, you end up looking bad... It's really not fair!


I hate answering the phone, because I personally do not want to go out of my way to make my life harder for a client who doesn't pay on time. When I answer a call, I end up feeling guilty and trying to explain my views will offend them... I can't win!

I don't want to upset the client, but it's a lose lose. No solution other than spending money I don't have on a receptionist.


I hate answering calls where the customer just wants to know my whereabouts, it's like they are obsessed! I come when I come, and that's usually on the day I'm hired to come on! COME ON!!!! LOL
Do like I do
Caller ID and Voice Mail.
Both are well worth the extra monthly charge.
and my police on Private #s is if you don't want me to know who's calling then I don't want to find out who is calling and I let it go it voice mail.
__________________
Ducke's lawn Care and Introducing Duck's Seasonal Decor.
Reply With Quote
  #19  
Old 09-02-2011, 07:46 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Ducke View Post
Do like I do
Caller ID and Voice Mail.
Both are well worth the extra monthly charge.
and my police on Private #s is if you don't want me to know who's calling then I don't want to find out who is calling and I let it go it voice mail.

I agree!

Also, a good tip of mine;

Get all of your clients phone numbers (cell, work, home).

If they call from anywhere but their home, 100% of the time it's because they want you to do a favor.

If they call from home, there is a chance they have your money... From experience, every call is never about my money. LOL. Just an idea that might work for others, but not me.


_____

Oh crap I forgot to take a pic of this street... I couldn't do two lawns because I in NO way can get my truck and trailer through, if I could, there is no way I could get out of this street.... The construction is so bad down here!!!!!!!!!!!!!!!
Reply With Quote
  #20  
Old 09-03-2011, 01:19 PM
TLC131 TLC131 is offline
Member
 
Join Date: Mar 2011
Location: Lake Zurich, IL
Posts: 38
Rep Power: 4
TLC131 is on a distinguished road
Default

I also had a bi-polar picky lady that I no longer service and life has been so much better. Too many stories of me trying to be polite and she takes it wrong?

Last year I ran over a drain cover when I was mowing, and these people you dont really want to tell them u broke something. So I replaced it for free without telling her. 2 weeks later she complained that the cover wasnt exactly the same style and she couldnt get it off. The funny part is that I put tape around the base so it would fit more snug and I wouldnt have to keep putting it back on. LOL

Then, over the winter I plowed her driveway and sometimes she is nice but still irritating. During the huge blizzard (2 feet), I went back to customers drives a couple times to clear the entrances. She called a couple times which I guess is fine, but one time she got all emotional on me and was kinda like "Why did you come by so fast(hard, cause there was a lot of snow) and clear my entrance, you dont have a reason to be mad with me, I dont appreciate that."? I had been plowing for 25hrs at that point but I called her back and resolved it. SHOOT ME!

Bottom line is shes gone now so life is seriously so much better. I don't know why we put up with these people when they are such small customers $$.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
opinion on Business name Good or Bad????? brian77833 Starting a lawn care business. 10 06-06-2009 11:08 PM
good program for business? lazyhusband General Business Discussions 4 02-18-2009 06:20 PM
Good or bad business idea? Steve General Business Discussions 2 05-29-2007 09:58 AM
Ski business looks bad, landscaping looks good Steve General Business Discussions 0 01-06-2007 02:18 PM
A good add on for a landscape business? Steve General Business Discussions 0 08-01-2006 10:40 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
snowplowing
jshak40
Today 07:20 AM
Today 07:55 PM
by jrs.landscaping
5 92
Brake job!
kslawn
08-30-2014 07:49 AM
Today 05:57 PM
by 04bluesilverado
5 141
Trailer tires
J.A.S.LawnService
Today 10:17 AM
Today 11:39 AM
by stevef1201
1 46
Walk Behinds and Texas...
SGL1
08-26-2014 03:53 PM
Today 09:52 AM
by mattthelawnguy
6 221
Mowing 7 acres
avetslawncare
Yesterday 04:24 PM
Yesterday 05:55 PM
by stevef1201
3 96
Help pricing cut down 7...
Bradcook21
08-26-2014 11:17 PM
Yesterday 04:48 PM
by avetslawncare
6 219
New to the industry-...
Lsmain
Yesterday 10:53 AM
Yesterday 10:53 AM
by Lsmain
0 71
Sod
RosalesLawnCare
08-27-2014 03:47 PM
08-30-2014 07:00 PM
by RosalesLawnCare
2 157
Lawn Route Templates
Landscaper1165
08-30-2014 01:52 PM
08-30-2014 05:04 PM
by stevef1201
1 101
Exmark Lazer Z S-Series...
BLC7
08-22-2014 10:18 AM
08-30-2014 09:49 AM
by BLC7
10 401
Hello! New here and...
CaliforniaFriendly
08-29-2014 11:30 AM
08-29-2014 05:39 PM
by jrs.landscaping
1 118
Stihl engine isn't...
Marcintosh
08-12-2014 08:30 PM
08-28-2014 09:28 PM
by Marcintosh
12 534
Hello
jawnebgoode
08-28-2014 08:37 PM
08-28-2014 08:37 PM
by jawnebgoode
0 60
Hello from Ohio
kurtwin
08-28-2014 05:06 PM
08-28-2014 05:06 PM
by kurtwin
0 83
Softball field
kslawn
08-15-2014 09:28 AM
08-28-2014 12:01 PM
by Steve
16 619
Lawn needs top soil What...
jymie
08-26-2014 11:01 AM
08-28-2014 11:58 AM
by Steve
5 219
Say Hello !!!
Steve
03-19-2007 11:18 AM
08-27-2014 08:33 PM
by kurtwin
1,187 331,262
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
08-26-2014 04:21 PM
by ExtremeLawncareServices
110 6,652
How do I approach...
Bradcook21
08-21-2014 01:48 AM
08-26-2014 05:08 AM
by Billy Goat
12 522
Tender Process
M2Dave
08-24-2014 12:31 PM
08-25-2014 04:14 PM
by Steve
2 204
Grass hopper mower
ExtremeLawncareServices
12-05-2013 08:51 AM
08-25-2014 04:02 PM
by Steve
26 3,858
Need help pricing basic...
Bradcook21
08-22-2014 01:21 AM
08-22-2014 01:05 PM
by Steve
2 289
Yearly contract Pricing
jrob0691
08-21-2014 08:57 AM
08-22-2014 01:01 PM
by Steve
6 365
yearly contract help...
jrob0691
08-21-2014 04:09 PM
08-22-2014 12:48 PM
by Steve
1 237
Pampas bushes
Bradcook21
08-22-2014 01:30 AM
08-22-2014 07:17 AM
by grassdoctore
1 207
2014 Gie-expo
ExtremeLawncareServices
08-19-2014 11:22 PM
08-21-2014 08:50 PM
by phlawncare
2 249
Fuel Can Spouts
Shark1611
08-16-2014 09:09 AM
08-21-2014 08:23 PM
by SGL1
11 492
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
08-21-2014 05:03 PM
by stevef1201
6 752
Hello
M2Dave
08-21-2014 12:32 AM
08-21-2014 01:38 PM
by Steve
1 218
New Landscaping Business
rekon32
08-16-2014 02:26 PM
08-21-2014 12:33 PM
by SouthallMowing
8 553
Downed Tree Chop Bid
WesleySnips
08-16-2014 03:47 PM
08-20-2014 01:44 PM
by SGL1
10 520
60 inch honda/bunton...
pblawncare
08-17-2014 11:30 AM
08-18-2014 03:19 PM
by Steve
2 264
Replacement Parts -...
nicholas-KC
08-16-2014 08:40 AM
08-18-2014 03:16 PM
by Steve
4 374
Preparing the soil
Billy Goat
08-16-2014 06:18 PM
08-18-2014 03:01 PM
by Steve
1 286
What to pay help
phlawncare
08-04-2014 08:33 PM
08-18-2014 10:33 AM
by jrs.landscaping
29 1,116
Hello
Jeff1
08-07-2014 11:18 PM
08-15-2014 11:53 PM
by Jeff1
11 578
Lie #2 RESIDENTIAL...
ExtremeLawncareServices
01-06-2014 05:02 AM
08-15-2014 01:46 PM
by mattthelawnguy
54 6,689
Need help 30 HP koler...
Shady Grady
08-01-2014 03:31 PM
08-15-2014 08:46 AM
by kslawn
18 755
New Boomless Sprayer!
BlackRain75
01-03-2014 01:01 PM
08-14-2014 02:37 AM
by BlackRain75
12 1,950
first year update
cmdlawncare
08-12-2014 05:41 PM
08-13-2014 03:29 PM
by Steve
1 379
Hello from Jacksonville,...
JM Lawn Care
08-10-2014 07:15 AM
08-13-2014 07:04 AM
by Sprinkler Buddy
9 500
Hello everyone new to...
maddyandrays
08-11-2014 04:51 PM
08-12-2014 08:58 PM
by Shark1611
2 331
Walk behinds
hpruitcei
08-07-2014 06:28 PM
08-12-2014 02:35 PM
by mattthelawnguy
7 606
New name help
stevef1201
08-10-2014 04:27 PM
08-12-2014 12:03 PM
by Steve
6 486
my little green dilemmas
Lawn Techie
08-03-2014 11:47 AM
08-11-2014 01:20 PM
by Steve
7 582
what the best...
CleanCutsLLC
08-02-2014 01:02 AM
08-11-2014 01:16 PM
by Steve
6 636
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
08-11-2014 01:19 AM
by ExtremeLawncareServices
13 891
Covering all the bases
janslawncare
08-08-2014 10:11 AM
08-08-2014 01:41 PM
by Steve
1 429
New from Florida
ADE
08-06-2014 08:40 PM
08-08-2014 01:32 PM
by Steve
4 491
JOB - Landscape Install...
janslawncare
08-08-2014 10:06 AM
08-08-2014 10:06 AM
by janslawncare
0 379
» Popular Tags
4wd ads auger birdscaping charge collections subcontractor craigslist customers ecosymbiosis estimate exmark ferris first truck georgia gopherhaul grass gravely hardscapes hills holiday honda how much to charge how to bid introduction invoice john deere quik trac kawasaki labor cost landscape services late lawn lawn care lawn care busines plan lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lawn service leaf cleanup lesco lighting marketing mowing mulch estimate native plants new buisness online classifieds patio install podcast pto reo rotating scag scripts season seo snow plowing sprayer starting a business start up lawn care business stihl theft theft of services tips toro toro grand stand trailer trimmer rack walker
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:14 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:14 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy