Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Community Assistance

Community Assistance Community questions, comments, and suggestions. Problems posting? Email me.

Business is Good


Community Assistance

Community questions, comments, and suggestions. Problems posting? Email me.
Reply
 
Thread Tools Search this Thread
  #11  
Old 08-25-2011, 09:22 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Are you going to edit it to sound less "dicklike"? LOL!

Seriously. I understand where you're coming from, but if I read that as a potential client, I'd throw it in the trash and call someone else. Too much focus on the "negative" in that.

I wish I had the time to sort through it and change the wording to say the same things, but in a less "hostile" manner.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 08-25-2011, 11:01 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by Hedgemaster View Post
Are you going to edit it to sound less "dicklike"? LOL!

Seriously. I understand where you're coming from, but if I read that as a potential client, I'd throw it in the trash and call someone else. Too much focus on the "negative" in that.

I wish I had the time to sort through it and change the wording to say the same things, but in a less "hostile" manner.
I have no idea how. Frig.
Reply With Quote
  #13  
Old 08-26-2011, 02:36 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,430
Rep Power: 10
Steve has disabled reputation
Default

Quote:
Seriously. I understand where you're coming from, but if I read that as a potential client, I'd throw it in the trash and call someone else. Too much focus on the "negative" in that.
Do you think the concept is flawed or is it just the wording of the letter?

Would there be a better way to handle this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #14  
Old 08-29-2011, 12:51 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Do you think the concept is flawed or is it just the wording of the letter?

Would there be a better way to handle this?

Every person who knows me, says I have the face of an A-Hole. Having a letter that makes me look like so isn't too good.


I'm clueless to what I should add, and I would love some assistance!
Reply With Quote
  #15  
Old 08-30-2011, 12:28 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,430
Rep Power: 10
Steve has disabled reputation
Default

I am wondering if it is the customers more than it is you. Maybe there is just a larger percentage of late payers/ no payers in your group than there is in other lawn care company customer rosters.

If that is the case, maybe the problem customers need to be replaced and that would solve it.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #16  
Old 08-31-2011, 10:18 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
I am wondering if it is the customers more than it is you. Maybe there is just a larger percentage of late payers/ no payers in your group than there is in other lawn care company customer rosters.

If that is the case, maybe the problem customers need to be replaced and that would solve it.

Yeah, some of it is my fault too. Well, I mean I don't make it any better.

For one, I finally spoke to a person who just admitted to being like I am. If you know what the person wants, why answer the phone?

Sure there is a difference, as I am running a business, but, I have this HUGE problem with answering my phone, it's always some sort of favor I have to do.

100% of my calls are for me to go out of my way for a client, "Can you come earlier" bla bla.... After awhile, you end up looking bad... It's really not fair!


I hate answering the phone, because I personally do not want to go out of my way to make my life harder for a client who doesn't pay on time. When I answer a call, I end up feeling guilty and trying to explain my views will offend them... I can't win!

I don't want to upset the client, but it's a lose lose. No solution other than spending money I don't have on a receptionist.


I hate answering calls where the customer just wants to know my whereabouts, it's like they are obsessed! I come when I come, and that's usually on the day I'm hired to come on! COME ON!!!! LOL

Last edited by CHEESE2009; 08-31-2011 at 10:21 PM.
Reply With Quote
  #17  
Old 09-01-2011, 12:14 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,430
Rep Power: 10
Steve has disabled reputation
Default

Is there something you can do about not liking to answer the phone? Is there anyone else that could help you with this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #18  
Old 09-02-2011, 06:51 AM
Ducke's Avatar
Ducke Ducke is offline
Senior Member
 
Join Date: Nov 2010
Location: The Duck Pond
Posts: 844
Rep Power: 4
Ducke is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post
Yeah, some of it is my fault too. Well, I mean I don't make it any better.

For one, I finally spoke to a person who just admitted to being like I am. If you know what the person wants, why answer the phone?

Sure there is a difference, as I am running a business, but, I have this HUGE problem with answering my phone, it's always some sort of favor I have to do.

100% of my calls are for me to go out of my way for a client, "Can you come earlier" bla bla.... After awhile, you end up looking bad... It's really not fair!


I hate answering the phone, because I personally do not want to go out of my way to make my life harder for a client who doesn't pay on time. When I answer a call, I end up feeling guilty and trying to explain my views will offend them... I can't win!

I don't want to upset the client, but it's a lose lose. No solution other than spending money I don't have on a receptionist.


I hate answering calls where the customer just wants to know my whereabouts, it's like they are obsessed! I come when I come, and that's usually on the day I'm hired to come on! COME ON!!!! LOL
Do like I do
Caller ID and Voice Mail.
Both are well worth the extra monthly charge.
and my police on Private #s is if you don't want me to know who's calling then I don't want to find out who is calling and I let it go it voice mail.
__________________
Ducke's lawn Care and Introducing Duck's Seasonal Decor.
Reply With Quote
  #19  
Old 09-02-2011, 07:46 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Ducke View Post
Do like I do
Caller ID and Voice Mail.
Both are well worth the extra monthly charge.
and my police on Private #s is if you don't want me to know who's calling then I don't want to find out who is calling and I let it go it voice mail.

I agree!

Also, a good tip of mine;

Get all of your clients phone numbers (cell, work, home).

If they call from anywhere but their home, 100% of the time it's because they want you to do a favor.

If they call from home, there is a chance they have your money... From experience, every call is never about my money. LOL. Just an idea that might work for others, but not me.


_____

Oh crap I forgot to take a pic of this street... I couldn't do two lawns because I in NO way can get my truck and trailer through, if I could, there is no way I could get out of this street.... The construction is so bad down here!!!!!!!!!!!!!!!
Reply With Quote
  #20  
Old 09-03-2011, 01:19 PM
TLC131 TLC131 is offline
Member
 
Join Date: Mar 2011
Location: Lake Zurich, IL
Posts: 38
Rep Power: 4
TLC131 is on a distinguished road
Default

I also had a bi-polar picky lady that I no longer service and life has been so much better. Too many stories of me trying to be polite and she takes it wrong?

Last year I ran over a drain cover when I was mowing, and these people you dont really want to tell them u broke something. So I replaced it for free without telling her. 2 weeks later she complained that the cover wasnt exactly the same style and she couldnt get it off. The funny part is that I put tape around the base so it would fit more snug and I wouldnt have to keep putting it back on. LOL

Then, over the winter I plowed her driveway and sometimes she is nice but still irritating. During the huge blizzard (2 feet), I went back to customers drives a couple times to clear the entrances. She called a couple times which I guess is fine, but one time she got all emotional on me and was kinda like "Why did you come by so fast(hard, cause there was a lot of snow) and clear my entrance, you dont have a reason to be mad with me, I dont appreciate that."? I had been plowing for 25hrs at that point but I called her back and resolved it. SHOOT ME!

Bottom line is shes gone now so life is seriously so much better. I don't know why we put up with these people when they are such small customers $$.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
opinion on Business name Good or Bad????? brian77833 Starting a lawn care business. 10 06-06-2009 11:08 PM
good program for business? lazyhusband General Business Discussions 4 02-18-2009 06:20 PM
Good or bad business idea? Steve General Business Discussions 2 05-29-2007 09:58 AM
Ski business looks bad, landscaping looks good Steve General Business Discussions 0 01-06-2007 02:18 PM
A good add on for a landscape business? Steve General Business Discussions 0 08-01-2006 10:40 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Real Estate??
tbtigers03
Yesterday 06:43 PM
Today 05:01 PM
by stevef1201
5 158
John Deere z235 Deck
WesleySnips
09-29-2014 06:02 PM
Today 04:38 PM
by WesleySnips
5 222
Sprinkler head guards...
Sprinkler Buddy
09-27-2014 04:55 AM
Today 02:50 PM
by Sprinkler Buddy
6 428
Look out Bob Villa -...
Mr Dave
Yesterday 10:06 AM
Today 02:19 PM
by Steve
5 194
Question?what should I...
dalvan0
09-24-2014 11:10 PM
Today 01:39 PM
by Steve
17 811
Whe does Mowing season...
jack2048
Yesterday 07:05 AM
Today 01:38 PM
by jack2048
4 192
Kohler command carb...
ExtremeLawncareServices
09-21-2014 03:09 PM
Today 01:30 PM
by Steve
26 1,158
Help a brother...
tbtigers03
09-28-2014 11:41 AM
Today 01:26 PM
by Steve
7 382
Hello from Kentucky
TRV
Yesterday 05:42 PM
Today 01:20 PM
by Steve
2 114
Give Me Your Problems
ellakit
Yesterday 04:10 PM
Yesterday 04:10 PM
by ellakit
0 17
Say Hello !!!
Steve
03-19-2007 11:18 AM
Yesterday 03:53 PM
by ellakit
1,188 336,272
Falling into business
stellarmowing
09-28-2014 04:35 PM
Yesterday 02:17 PM
by Steve
4 343
hey
sizemorelawncare
09-28-2014 08:12 PM
09-29-2014 03:10 PM
by Steve
2 270
Update on LawnsAway and...
Ian Lovejoy
09-28-2014 10:24 AM
09-29-2014 03:09 PM
by Steve
2 326
Need to figure out how...
tjslawnde
09-28-2014 10:31 AM
09-29-2014 03:05 PM
by Steve
4 336
Aerocore Deck?
wdrdoctor
09-26-2014 06:21 PM
09-29-2014 02:36 PM
by Steve
3 465
Hello from CNY
arazucontracting
09-22-2014 06:07 PM
09-29-2014 02:33 PM
by Steve
3 715
How to price lawn mowing.
jack2048
09-24-2014 04:18 PM
09-29-2014 02:27 PM
by Steve
4 576
Pricing ????
6295danny
01-14-2013 07:54 PM
09-29-2014 02:22 PM
by Steve
35 6,587
30 Inch Push Mowers Pros...
Billy Goat
06-27-2013 08:07 PM
09-27-2014 04:11 PM
by SGL1
30 7,114
Replacing a Shindi T-27
Dan Tanner
09-13-2014 12:59 PM
09-26-2014 04:16 PM
by stevef1201
5 1,102
Looking for feed back on...
ExtremeLawncareServices
09-17-2014 08:38 AM
09-25-2014 09:18 AM
by ExtremeLawncareServices
10 1,129
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
09-25-2014 08:01 AM
by ExtremeLawncareServices
124 9,325
Trying something new,...
ExtremeLawncareServices
09-21-2014 09:07 PM
09-23-2014 11:13 AM
by Steve
4 812
This sucks...
Matther777
09-18-2014 04:56 PM
09-22-2014 08:02 PM
by ExtremeLawncareServices
11 1,187
Not sure, but anyone do...
SnowRemoval2k14
09-22-2014 12:10 AM
09-22-2014 04:49 PM
by Steve
1 758
Tribulations of working...
stevef1201
09-13-2014 08:37 AM
09-22-2014 04:45 PM
by Steve
9 1,084
Mulching beds
Bradcook21
09-21-2014 07:43 AM
09-22-2014 04:43 PM
by Steve
3 826
Scag turf tiger hydrolic...
ExtremeLawncareServices
09-04-2014 10:55 PM
09-22-2014 04:35 PM
by Steve
12 1,456
2014 Gie-expo
ExtremeLawncareServices
08-19-2014 11:22 PM
09-21-2014 09:23 PM
by ExtremeLawncareServices
3 1,486
Mowing 7 acres
avetslawncare
08-31-2014 04:24 PM
09-19-2014 03:29 PM
by acrajchel
6 1,704
snowplowing
jshak40
09-01-2014 07:20 AM
09-19-2014 11:49 AM
by Steve
23 2,136
Lowballers scrubs &...
Darksteel
01-13-2014 07:35 AM
09-18-2014 06:32 PM
by Northwoods Outdoors
58 7,530
Hello from upstate NY!
A&MLawn&Snow
09-18-2014 11:19 AM
09-18-2014 04:10 PM
by Sprinkler Buddy
2 923
Price to apply fertilizer
SS.Lawncare
09-15-2014 11:10 AM
09-18-2014 01:16 PM
by Steve
9 1,107
Trailer tires
J.A.S.LawnService
09-01-2014 10:17 AM
09-17-2014 09:57 PM
by curts lawn care
4 1,538
new to the forum
SGlawncare
09-16-2014 11:20 PM
09-17-2014 08:29 PM
by curts lawn care
3 935
Help With Snow Blowing...
Robertf31
09-13-2014 10:55 PM
09-17-2014 12:34 PM
by Steve
11 1,300
Non-Stop Summer?
SouthallMowing
09-14-2014 10:51 PM
09-17-2014 10:48 AM
by stevef1201
6 1,055
Poll - net income
Dan5082
11-15-2010 08:08 PM
09-16-2014 04:44 PM
by jrs.landscaping
12 3,806
Getting lowballed!
PineHillLawn
06-27-2012 07:23 AM
09-16-2014 01:25 PM
by jrs.landscaping
24 5,547
Compare this summer to...
Steve
09-03-2014 12:52 PM
09-16-2014 11:20 AM
by Hanks Lawn Care Services
15 1,728
thinking about throwing...
veteranslawncaresystems
09-09-2014 10:31 PM
09-15-2014 03:41 PM
by Steve
12 1,453
Hello
Robertf31
09-12-2014 10:34 PM
09-15-2014 03:17 PM
by Steve
2 947
Newbie......Again
Jibber
09-13-2014 12:17 PM
09-15-2014 02:54 PM
by Sprinkler Buddy
2 1,075
need help with starter...
GoGreenerKS
09-12-2014 04:23 PM
09-15-2014 02:25 PM
by Steve
3 996
Brake job!
kslawn
08-30-2014 07:49 AM
09-15-2014 02:16 PM
by Steve
12 1,806
Hello
jawnebgoode
08-28-2014 08:37 PM
09-15-2014 02:15 PM
by Steve
3 1,536
Employee uniforms
Gerardo_Landscape
01-21-2014 11:11 PM
09-15-2014 02:12 PM
by Steve
5 1,597
Greetings from the north
Northwoods Outdoors
09-13-2014 08:55 AM
09-15-2014 02:07 PM
by Steve
1 943
» Popular Tags
2wd 4x4 aerocore apartment complex article marketing auger bid billy goat brushcutter blades care charge christmas collections collections subcontractor equipment rental exmark ferris foreman four wheel drive gopherhaul grass gravely growing a lawn care business health hills honda how much to charge husqvarna installation john deere quik trac landscape services lawn lawn care lawn care business lawn care business book lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lesco marketing mechanic monthly mr dave mulch mulch price new buisness new business new mower podcast pto running a business scag schedule scripts search engine optimization seo small engine repair starting a business starting a lawn care business steve stihl theft toro toro grand stand trailer trimmer rack walk behind walker
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 05:01 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 05:01 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy