Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Introduce Yourself

Introduce Yourself Welcome all new forum members. Please introduce yourself and tell us about you. Tell us about your company. How did you get started? How long have you been in business? What do you do for fun? Don't be shy, say hello! It's fun and educational to interact on the forum!

Hello from the land of the "Big Red"


Introduce Yourself

Welcome all new forum members. Please introduce yourself and tell us about you. Tell us about your company. How did you get started? How long have you been in business? What do you do for fun? Don't be shy, say hello! It's fun and educational to interact on the forum!
Reply
 
Thread Tools Search this Thread
  #1  
Old 07-23-2011, 01:23 AM
mowpro mowpro is offline
Junior Member
 
Join Date: May 2011
Location: Central Nebraska
Posts: 4
Rep Power: 4
mowpro is on a distinguished road
Default Hello from the land of the "Big Red"

Hello,
Just started up a small mowing business for my stepsons a few months ago. Things are going pretty well, they have five regular weekly accounts and average $32 per cut.

We have two 22" Husqvarna mowers and trimmers along with a blower and edger that all sit in a 5' x 8' trailer.

The boys are just learning the ropes but i hope to have them up to fifty accounts by this time next year.

I guess you could say my motivation for this is to have the kids learn the value of work and money as the earnings will be put towards college and cars.

I look forward to the advice and help from all of you.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 07-23-2011, 09:37 AM
Sprinkler Buddy's Avatar
Sprinkler Buddy Sprinkler Buddy is offline
Senior Member
 
Join Date: May 2011
Location: Florida
Posts: 735
Rep Power: 4
Sprinkler Buddy is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
I like this! They will learn the value of a dollar no doubt! Good Luck!
__________________
Don't Keep Replacing Lawn Sprinkler Heads
Protect them with "Sprinkler Buddy"
CLICK HERE > http://www.sprinklerbuddy.com
Reply With Quote
  #3  
Old 07-24-2011, 08:02 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,223
Rep Power: 10
Steve has disabled reputation
Default

Welcome to our forum!

What kind of marketing have you been doing so far and what is your plan to be reach out to enough people to increase your customer base to the 50 account number?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 07-25-2011, 04:17 PM
mowpro mowpro is offline
Junior Member
 
Join Date: May 2011
Location: Central Nebraska
Posts: 4
Rep Power: 4
mowpro is on a distinguished road
Default

Well as far as picking up more accounts, we are not even really trying at this point. we have an ad in the service directory of our local paper right now and thats all.

Right now I am training them on customer service and how to do a good job. Once they get all that figured out and do it better than anyone else we will start some heavy duty marketing.

The marketing is not rocket science, T.O.M. and word of of mouth is the key. Every market is different but it really comes down to visability.

Thanks
Reply With Quote
  #5  
Old 07-26-2011, 03:30 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,223
Rep Power: 10
Steve has disabled reputation
Default

Quote:
Right now I am training them on customer service and how to do a good job. Once they get all that figured out and do it better than anyone else we will start some heavy duty marketing.
This is a great point and not discussed enough.

What kinds of points do you feel lawn care operators really should key in on when interacting with the public?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 07-28-2011, 05:45 AM
mowpro mowpro is offline
Junior Member
 
Join Date: May 2011
Location: Central Nebraska
Posts: 4
Rep Power: 4
mowpro is on a distinguished road
Default

I think just showing up can set yourself apart, i think most people are conditioned to be disappointed nowadays.

I am hopefully gonna teach these kids how to delight the customer.
Reply With Quote
  #7  
Old 07-28-2011, 06:32 AM
mblack14 mblack14 is offline
Junior Member
 
Join Date: Jul 2011
Location: Bartlesville, Oklahoma
Posts: 13
Rep Power: 4
mblack14 is on a distinguished road
Default

Quote:
Originally Posted by mowpro View Post
I think just showing up can set yourself apart, i think most people are conditioned to be disappointed nowadays.

I am hopefully gonna teach these kids how to delight the customer.
Other then just showing up is there any other way you are delighting the customer?
Reply With Quote
  #8  
Old 07-28-2011, 02:04 PM
mowpro mowpro is offline
Junior Member
 
Join Date: May 2011
Location: Central Nebraska
Posts: 4
Rep Power: 4
mowpro is on a distinguished road
Default

Does not take a lot, but here are few things we have done that others have not:

Show up every week on the same day about the same time.
Call if you are not going to be there for some reason.
Trim weeds out of sidewalk cracks
Trim and cut alleyways
Pickup and remove downed branches after storms.
Spray wasp and hornet nests
Pet the dogs
Play with and engage the customers kids

Pretty simple stuff that helps you become friends with the customer, and once that happens your not gonna get kicked to the curb by some low baller.
Reply With Quote
  #9  
Old 07-28-2011, 05:18 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by mowpro View Post
Does not take a lot, but here are few things we have done that others have not:

Show up every week on the same day about the same time.
Call if you are not going to be there for some reason.
Trim weeds out of sidewalk cracks
Trim and cut alleyways
Pickup and remove downed branches after storms.
Spray wasp and hornet nests
Pet the dogs
Play with and engage the customers kids

Pretty simple stuff that helps you become friends with the customer, and once that happens your not gonna get kicked to the curb by some low baller.


That is fantastic advice and I will back you on that 100%,



Unfortunately, "Call if you are not going to be there for some reason." is one step I cannot do.

I find it very aggravating to call a client to tell them bad news, it just sounds stupid to make yourself vulnerable. Many clients will usually try to swindle me if I give them a call, example:

Scott: Your grass is too dry, yellow, and if I cut it you will have nothing left.
Customer: Yes, but I think it can use a mow.

The customer tends to think he/she knows what their lawn needs, and this becomes a debate between YOU and the CLIENT = confrontation.

1. I can destroy/mow the lawn and the customer can feel "right" for a day, then feel embarrassed when they wake up to a yard filled with dirt. Why did I bother calling them?

2. I can just avoid talking to them all together, they can take a hint by having a look at their yard for once, or they can listen to my voice-mail greeting which says, "Water your grass or there will be no grass left to cut" - pretty straightforward, still not perfected!

Instead of calling all of my clients, when they are insecure, they can listen to my voice-mail greeting, because that's the only answer I can give without getting into a debate with them. I do not like confrontation, because it's a loss when you have to do something STUPID just to keep your clients happy.

You will be forced to mow that already suffering lawn only to keep the customer temporarily happy and to not lose the client. If you are right by wanting to give the lawn a break - the clients pride will be hurt and they will take it out on you.


The problem is, a lot of customers have too much pride. They want things done for the sake of arguing and being right - unfortunately they are never right, but you gotta do what they want in order to keep them. Sometimes you'd find it easier to just fire these kinds of clients, but I can't even do that!

**********



In the past two weeks I haven't mowed a lawn, all of the grass is close to dead. Every single one of my clients has yet to call me, because it's obvious what's going on (heatwave + water restrictions)!

I do have ONE (1) client who can't get a clue. She's a little old lady who will call me 24/7 for my status, and I hate nothing more than a constant caller.

She will say things like (within an hour):

It's me again, just wondering where you are!

It's me again, just wondering if you are coming today?

It's me again, I watered my grass are you going to come?

It's me again, my grass could use a cut?



The problem is, she wont accept my answer. "Your grass does not need a cut - it will die if I pass the mower today".

It sounds like she's innocent and would just like an answer to a simple yes/no question, but she will put me in a position I don't like to be in by telling me what SHE thinks is right and that I should cut the lawn regardless.

She keeps a cool temper with me, which is why I cannot fire her. I understand that she might be frustrated, but in order for me to answer every single one of her calls and putting up with her ignorance, I'd need to be drunk each and every time. It's depressing.

She makes me feel like a bad guy, I never answer my phone (TRUE) but I think my reason is valid. If I avoid her, I don't end up wasting my time. The problem is then seeing her in person and dealing with the awkwardness. I'm running out of excuses, because the truth may be too brutal for her.

I keep record of how fast I am per lawn. The majority of my lawns take less than 8 minutes with a two man crew.... Her lawn being the smallest, takes 30 minutes or more. She wants to watch, talk, pause me every second to pick up a leaf... etc... She's the reason I have gone insane and pretty much don't like what I do anymore.





Somebody help meeeee!!!!!!!!!!!!!!!!!!!!

Last edited by CHEESE2009; 07-28-2011 at 05:28 PM.
Reply With Quote
  #10  
Old 07-28-2011, 05:36 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,223
Rep Power: 10
Steve has disabled reputation
Default

Quote:
Unfortunately, "Call if you are not going to be there for some reason." is one step I cannot do.
What do you do then if you can't show up or don't think you should mow that day?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
"Part Timers", "Low Ballers" & Self Employed doug1980 General Talk 43 01-27-2015 08:01 PM
Starting a Lawn Care Business with "Lawns of Wealth" startlawnbusiness Promote your products or services 0 09-08-2010 03:29 PM
Have you seen "Simply Mowing" door hanger/flyer template? akg62 Starting a lawn care business. 1 04-17-2009 02:02 PM
NEEDED: 1 landscaping company to profile LocalAdLink's "Geo-targeting" advertising Green_Day Promote your products or services 10 04-08-2009 09:48 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Hustler Raptor
SGL1
04-13-2015 09:27 PM
Today 07:53 AM
by SGL1
15 317
is craiglist good to...
JBENI
04-16-2015 11:11 AM
Yesterday 10:25 PM
by Wolf4dk
11 204
Pictures of commercial...
avetslawncare
04-01-2015 09:47 PM
Yesterday 09:35 PM
by avetslawncare
20 719
Could be great news for...
SC93
04-14-2015 11:06 PM
Yesterday 08:58 PM
by SC93
10 269
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
Yesterday 08:40 PM
by ExtremeLawncareServices
53 4,921
Am I missing something...
googus
04-11-2015 06:33 PM
Yesterday 08:01 PM
by avetslawncare
10 357
weed
avetslawncare
04-16-2015 07:56 PM
Yesterday 07:59 PM
by avetslawncare
3 81
Aerating / Dethaching...
Hard-Body lawn & garden
04-12-2015 07:53 PM
Yesterday 07:27 PM
by biglee
14 376
Hello
sonny54
04-16-2015 09:49 PM
Yesterday 03:10 PM
by Steve
1 56
Unreal
Chilehead
04-09-2015 09:12 PM
Yesterday 08:27 AM
by Chilehead
11 409
starting a lawn care...
JBENI
04-14-2015 09:03 AM
Yesterday 08:03 AM
by JBENI
14 369
Finally got a warehouse
avetslawncare
03-12-2015 07:52 PM
04-16-2015 07:52 PM
by avetslawncare
23 1,187
bidding a cemetery....
NPM_LLC
03-28-2015 10:56 AM
04-16-2015 03:49 PM
by Steve
20 813
New 14 x 7 Enclosed...
whitepropertydetail
04-15-2015 06:46 PM
04-16-2015 03:40 PM
by Steve
1 101
quick pic
joshlawncare
04-14-2015 07:49 PM
04-16-2015 03:38 PM
by Steve
3 164
older used dump trucks
SECTLANDSCAPING
09-22-2011 12:33 AM
04-16-2015 12:41 PM
by biglee
21 7,883
Tax Poll
Steve
04-15-2015 02:13 PM
04-15-2015 02:13 PM
by Steve
0 113
lawn care by Aj
aj10261984
04-14-2015 06:50 PM
04-15-2015 01:43 PM
by Steve
2 136
Contact last years...
googus
01-28-2015 08:13 AM
04-15-2015 12:54 PM
by SC93
7 1,124
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
04-15-2015 08:35 AM
by Bradcook21
7 812
trying to sign up for...
JBENI
04-14-2015 10:20 AM
04-14-2015 12:11 PM
by Steve
1 305
Charging customers for...
Hard-Body lawn & garden
04-14-2015 07:34 AM
04-14-2015 10:35 AM
by Steve
1 148
New member
Jdlandscaping,LLC
04-11-2015 03:24 PM
04-14-2015 05:45 AM
by Jdlandscaping,LLC
2 195
hello
oasis_greenscapes
04-01-2015 06:18 PM
04-13-2015 12:03 PM
by Steve
8 425
New Member
Greenturion
04-11-2015 02:00 PM
04-13-2015 11:59 AM
by Steve
1 160
Client with...
OldSalt
04-07-2015 09:47 PM
04-13-2015 11:57 AM
by Steve
8 368
Getting rid of "mulched...
Mr. Mow
04-12-2015 04:21 PM
04-13-2015 11:26 AM
by biglee
3 185
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
04-13-2015 11:11 AM
by biglee
7 293
Billing methods
jcurr33
03-26-2015 01:33 PM
04-13-2015 11:07 AM
by biglee
15 790
Landscape Fabric
CurbAppeal1
04-10-2015 03:58 PM
04-13-2015 08:02 AM
by Chilehead
4 247
I lost a long term...
Sprinkler Buddy
09-04-2011 02:24 PM
04-12-2015 04:27 PM
by Mr. Mow
17 3,860
Poll & Discussion...
CHEESE2009
09-16-2011 06:16 PM
04-12-2015 04:24 PM
by Mr. Mow
22 5,390
I'm Back With The Best...
aduttonater
02-21-2015 12:41 AM
04-10-2015 12:05 PM
by Just for Cuts
45 2,074
Snow removal contracts
CDLAWNCARE
03-31-2015 02:57 PM
04-10-2015 11:37 AM
by kslawn
6 438
Do you have medical...
Steve
09-10-2011 11:46 AM
04-10-2015 11:28 AM
by Steve
17 5,162
Shopping Centers
avetslawncare
04-07-2015 07:16 PM
04-10-2015 11:27 AM
by Steve
7 353
Leaf Vac's?
ABurlison
11-07-2007 10:18 PM
04-10-2015 06:12 AM
by RSE
14 5,653
Grass and Leaf vacuum
captain200
04-07-2015 07:05 PM
04-10-2015 06:02 AM
by RSE
4 310
Covering a landscape...
Dan Tanner
03-29-2015 09:01 AM
04-10-2015 06:00 AM
by Dan Tanner
19 909
I have a great idea!
biglee
04-05-2015 06:20 PM
04-09-2015 12:54 PM
by Steve
4 360
lawn care school
kevinburch48
04-09-2015 09:13 AM
04-09-2015 11:27 AM
by Steve
1 216
What do you suggest?
Growing Green
09-20-2011 09:56 AM
04-08-2015 03:09 PM
by Steve
8 3,086
Survey
Ducke
09-20-2011 07:27 PM
04-07-2015 11:33 PM
by SGL1
12 3,412
DOT Number
acrajchel
03-20-2015 05:56 PM
04-07-2015 10:55 PM
by SGL1
14 1,209
Avoiding Clients
CHEESE2009
09-08-2011 10:58 PM
04-07-2015 06:05 PM
by GLAN
24 6,367
Mass/New Hampshire...
jcurr33
04-06-2015 09:48 PM
04-07-2015 04:19 PM
by jcurr33
2 261
Ferris FW35 questions
Chilehead
03-10-2015 08:31 PM
04-07-2015 05:19 AM
by Chilehead
9 782
Dethatching attachments
jcurr33
03-29-2015 08:56 PM
04-06-2015 09:21 PM
by ExtremeLawncareServices
6 496
First estimates
jcurr33
04-04-2015 07:04 PM
04-06-2015 07:19 PM
by jcurr33
4 383
Bid on Mulch and...
TRBW2
04-03-2015 09:11 PM
04-06-2015 07:01 PM
by avetslawncare
7 450
» Popular Tags
aerocore apartment complex auger bark billy goat brushcutter blades bob villa collections design edging employee problems equipment rental ferris flyers foreman free advertising grass growing a lawn care business hardscapes hills hiring husqvarna john deere quik trac landscape landscape services landscaping training lawn lawn care lawn care business seo lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lawn mowing marketing marketing secrets more customers business mr dave mulch new business past due per hour charge per hour service pricing profit on employee pto push versus ride running a business scripts secrets to landscaping sell the vision seo shell small engine repair square foot steep lawns sulky theft toro grand stand trailer tree trimmer rack truck new used landscape up sell employee web design website website design winterization won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:16 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:16 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy