Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Introduce Yourself

Introduce Yourself Welcome all new forum members. Please introduce yourself and tell us about you. Tell us about your company. How did you get started? How long have you been in business? What do you do for fun? Don't be shy, say hello! It's fun and educational to interact on the forum!

Hello from the land of the "Big Red"


Introduce Yourself

Welcome all new forum members. Please introduce yourself and tell us about you. Tell us about your company. How did you get started? How long have you been in business? What do you do for fun? Don't be shy, say hello! It's fun and educational to interact on the forum!
Reply
 
Thread Tools Search this Thread
  #1  
Old 07-23-2011, 02:23 AM
mowpro mowpro is offline
Junior Member
 
Join Date: May 2011
Location: Central Nebraska
Posts: 4
Rep Power: 4
mowpro is on a distinguished road
Default Hello from the land of the "Big Red"

Hello,
Just started up a small mowing business for my stepsons a few months ago. Things are going pretty well, they have five regular weekly accounts and average $32 per cut.

We have two 22" Husqvarna mowers and trimmers along with a blower and edger that all sit in a 5' x 8' trailer.

The boys are just learning the ropes but i hope to have them up to fifty accounts by this time next year.

I guess you could say my motivation for this is to have the kids learn the value of work and money as the earnings will be put towards college and cars.

I look forward to the advice and help from all of you.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 07-23-2011, 10:37 AM
Sprinkler Buddy's Avatar
Sprinkler Buddy Sprinkler Buddy is online now
Senior Member
 
Join Date: May 2011
Location: Florida
Posts: 692
Rep Power: 4
Sprinkler Buddy is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
I like this! They will learn the value of a dollar no doubt! Good Luck!
__________________
Don't Keep Replacing Lawn Sprinkler Heads
Protect them with "Sprinkler Buddy"
CLICK HERE > http://www.sprinklerbuddy.com
Reply With Quote
  #3  
Old 07-24-2011, 09:02 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,822
Rep Power: 10
Steve has disabled reputation
Default

Welcome to our forum!

What kind of marketing have you been doing so far and what is your plan to be reach out to enough people to increase your customer base to the 50 account number?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 07-25-2011, 05:17 PM
mowpro mowpro is offline
Junior Member
 
Join Date: May 2011
Location: Central Nebraska
Posts: 4
Rep Power: 4
mowpro is on a distinguished road
Default

Well as far as picking up more accounts, we are not even really trying at this point. we have an ad in the service directory of our local paper right now and thats all.

Right now I am training them on customer service and how to do a good job. Once they get all that figured out and do it better than anyone else we will start some heavy duty marketing.

The marketing is not rocket science, T.O.M. and word of of mouth is the key. Every market is different but it really comes down to visability.

Thanks
Reply With Quote
  #5  
Old 07-26-2011, 04:30 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,822
Rep Power: 10
Steve has disabled reputation
Default

Quote:
Right now I am training them on customer service and how to do a good job. Once they get all that figured out and do it better than anyone else we will start some heavy duty marketing.
This is a great point and not discussed enough.

What kinds of points do you feel lawn care operators really should key in on when interacting with the public?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 07-28-2011, 06:45 AM
mowpro mowpro is offline
Junior Member
 
Join Date: May 2011
Location: Central Nebraska
Posts: 4
Rep Power: 4
mowpro is on a distinguished road
Default

I think just showing up can set yourself apart, i think most people are conditioned to be disappointed nowadays.

I am hopefully gonna teach these kids how to delight the customer.
Reply With Quote
  #7  
Old 07-28-2011, 07:32 AM
mblack14 mblack14 is offline
Junior Member
 
Join Date: Jul 2011
Location: Bartlesville, Oklahoma
Posts: 13
Rep Power: 4
mblack14 is on a distinguished road
Default

Quote:
Originally Posted by mowpro View Post
I think just showing up can set yourself apart, i think most people are conditioned to be disappointed nowadays.

I am hopefully gonna teach these kids how to delight the customer.
Other then just showing up is there any other way you are delighting the customer?
Reply With Quote
  #8  
Old 07-28-2011, 03:04 PM
mowpro mowpro is offline
Junior Member
 
Join Date: May 2011
Location: Central Nebraska
Posts: 4
Rep Power: 4
mowpro is on a distinguished road
Default

Does not take a lot, but here are few things we have done that others have not:

Show up every week on the same day about the same time.
Call if you are not going to be there for some reason.
Trim weeds out of sidewalk cracks
Trim and cut alleyways
Pickup and remove downed branches after storms.
Spray wasp and hornet nests
Pet the dogs
Play with and engage the customers kids

Pretty simple stuff that helps you become friends with the customer, and once that happens your not gonna get kicked to the curb by some low baller.
Reply With Quote
  #9  
Old 07-28-2011, 06:18 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by mowpro View Post
Does not take a lot, but here are few things we have done that others have not:

Show up every week on the same day about the same time.
Call if you are not going to be there for some reason.
Trim weeds out of sidewalk cracks
Trim and cut alleyways
Pickup and remove downed branches after storms.
Spray wasp and hornet nests
Pet the dogs
Play with and engage the customers kids

Pretty simple stuff that helps you become friends with the customer, and once that happens your not gonna get kicked to the curb by some low baller.


That is fantastic advice and I will back you on that 100%,



Unfortunately, "Call if you are not going to be there for some reason." is one step I cannot do.

I find it very aggravating to call a client to tell them bad news, it just sounds stupid to make yourself vulnerable. Many clients will usually try to swindle me if I give them a call, example:

Scott: Your grass is too dry, yellow, and if I cut it you will have nothing left.
Customer: Yes, but I think it can use a mow.

The customer tends to think he/she knows what their lawn needs, and this becomes a debate between YOU and the CLIENT = confrontation.

1. I can destroy/mow the lawn and the customer can feel "right" for a day, then feel embarrassed when they wake up to a yard filled with dirt. Why did I bother calling them?

2. I can just avoid talking to them all together, they can take a hint by having a look at their yard for once, or they can listen to my voice-mail greeting which says, "Water your grass or there will be no grass left to cut" - pretty straightforward, still not perfected!

Instead of calling all of my clients, when they are insecure, they can listen to my voice-mail greeting, because that's the only answer I can give without getting into a debate with them. I do not like confrontation, because it's a loss when you have to do something STUPID just to keep your clients happy.

You will be forced to mow that already suffering lawn only to keep the customer temporarily happy and to not lose the client. If you are right by wanting to give the lawn a break - the clients pride will be hurt and they will take it out on you.


The problem is, a lot of customers have too much pride. They want things done for the sake of arguing and being right - unfortunately they are never right, but you gotta do what they want in order to keep them. Sometimes you'd find it easier to just fire these kinds of clients, but I can't even do that!

**********



In the past two weeks I haven't mowed a lawn, all of the grass is close to dead. Every single one of my clients has yet to call me, because it's obvious what's going on (heatwave + water restrictions)!

I do have ONE (1) client who can't get a clue. She's a little old lady who will call me 24/7 for my status, and I hate nothing more than a constant caller.

She will say things like (within an hour):

It's me again, just wondering where you are!

It's me again, just wondering if you are coming today?

It's me again, I watered my grass are you going to come?

It's me again, my grass could use a cut?



The problem is, she wont accept my answer. "Your grass does not need a cut - it will die if I pass the mower today".

It sounds like she's innocent and would just like an answer to a simple yes/no question, but she will put me in a position I don't like to be in by telling me what SHE thinks is right and that I should cut the lawn regardless.

She keeps a cool temper with me, which is why I cannot fire her. I understand that she might be frustrated, but in order for me to answer every single one of her calls and putting up with her ignorance, I'd need to be drunk each and every time. It's depressing.

She makes me feel like a bad guy, I never answer my phone (TRUE) but I think my reason is valid. If I avoid her, I don't end up wasting my time. The problem is then seeing her in person and dealing with the awkwardness. I'm running out of excuses, because the truth may be too brutal for her.

I keep record of how fast I am per lawn. The majority of my lawns take less than 8 minutes with a two man crew.... Her lawn being the smallest, takes 30 minutes or more. She wants to watch, talk, pause me every second to pick up a leaf... etc... She's the reason I have gone insane and pretty much don't like what I do anymore.





Somebody help meeeee!!!!!!!!!!!!!!!!!!!!

Last edited by CHEESE2009; 07-28-2011 at 06:28 PM.
Reply With Quote
  #10  
Old 07-28-2011, 06:36 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,822
Rep Power: 10
Steve has disabled reputation
Default

Quote:
Unfortunately, "Call if you are not going to be there for some reason." is one step I cannot do.
What do you do then if you can't show up or don't think you should mow that day?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
"Part Timers", "Low Ballers" & Self Employed doug1980 General Talk 39 01-22-2015 02:09 PM
Starting a Lawn Care Business with "Lawns of Wealth" startlawnbusiness Promote your products or services 0 09-08-2010 04:29 PM
Have you seen "Simply Mowing" door hanger/flyer template? akg62 Starting a lawn care business. 1 04-17-2009 03:02 PM
NEEDED: 1 landscaping company to profile LocalAdLink's "Geo-targeting" advertising Green_Day Promote your products or services 10 04-08-2009 10:48 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
New to group
ron@alpine
Today 08:45 AM
Today 08:45 AM
by ron@alpine
0 9
New to the forum
LCRobert
Yesterday 10:21 PM
Today 08:11 AM
by Sprinkler Buddy
2 37
How many contracts...
5StarLawnscaping
01-12-2015 03:51 PM
Today 07:55 AM
by ringahding1
9 460
Looking for advice on...
berryjam
01-21-2015 07:37 PM
Today 07:49 AM
by ringahding1
10 276
does this sound good or...
Bradcook21
01-22-2015 09:24 AM
Today 07:42 AM
by ringahding1
9 253
please Help with none...
Lawnboyman1170
01-09-2015 09:46 AM
Today 07:35 AM
by ringahding1
9 484
second year advise
cmdlawncare
01-23-2015 06:22 PM
Today 07:31 AM
by ringahding1
6 195
Bidding to get other work
Rodriguez11
07-21-2011 11:52 PM
Today 07:16 AM
by ringahding1
27 9,299
TaskEasy & Plowz & Mowz...
jrwalker333
01-25-2015 01:02 PM
Today 07:06 AM
by ringahding1
4 101
Lawn care truck
Steve
10-10-2009 03:40 AM
Yesterday 06:05 PM
by ExtremeLawncareServices
41 15,872
What happened to Better...
Steve
01-27-2014 04:07 PM
Yesterday 02:06 PM
by Chilehead
18 3,029
These are the days on...
ExtremeLawncareServices
01-11-2015 11:41 AM
01-25-2015 09:34 AM
by ExtremeLawncareServices
9 500
need advise
rawssrob
02-23-2010 02:45 PM
01-23-2015 06:40 PM
by cmdlawncare
7 2,530
New to forum
ROB N
01-23-2015 08:35 AM
01-23-2015 01:53 PM
by Steve
1 102
Extending the life of...
rmccutchan
01-17-2015 12:37 AM
01-23-2015 01:43 PM
by Steve
8 329
osceola lawn service
jasa@wildblue.net
01-22-2015 03:23 PM
01-23-2015 01:38 PM
by Steve
1 123
Tax Question
Wolf4dk
01-20-2015 01:11 AM
01-22-2015 02:28 PM
by Steve
4 237
Billy Goat Vac
Mr. Mow
01-19-2015 07:42 AM
01-22-2015 02:18 PM
by Steve
6 234
"Part Timers", "Low...
doug1980
06-10-2009 12:55 PM
01-22-2015 02:09 PM
by biglee
39 10,129
Property Pricing
GVL
01-19-2015 02:46 PM
01-21-2015 02:18 PM
by Steve
5 280
Landscapers Source For...
breadcrumb
01-16-2015 02:44 PM
01-21-2015 05:55 AM
by breadcrumb
14 441
Hoa advice
Bradcook21
01-16-2015 09:36 PM
01-20-2015 04:30 PM
by Steve
4 265
My Invention
biglee
01-11-2015 07:51 PM
01-20-2015 10:16 AM
by biglee
16 613
How to beat the pre pay...
stansg1fresh
01-13-2015 04:33 PM
01-19-2015 03:38 PM
by ringahding1
3 339
Hello from Md
homey
12-17-2014 06:55 PM
01-19-2015 01:37 PM
by Steve
12 1,120
Hi from Illinois
burtle
01-02-2015 09:46 PM
01-19-2015 01:22 PM
by Steve
3 509
Hello from SW FL!!
5StarLawnscaping
12-05-2014 02:35 PM
01-19-2015 01:20 PM
by Steve
14 1,441
Lost my @#$ blower
stevef1201
01-11-2015 08:31 AM
01-17-2015 02:21 PM
by lxarth
2 367
Another Illinoisan.....
barhopper
01-11-2015 05:38 PM
01-16-2015 04:29 PM
by Steve
10 424
marketing with pizza...
apmAkron
01-15-2015 09:57 AM
01-15-2015 06:29 PM
by Steve
4 257
CRM and Quickbooks?
5StarLawnscaping
01-15-2015 08:06 AM
01-15-2015 08:06 AM
by 5StarLawnscaping
0 181
New Member, Indiana Iraq...
Timbo
07-14-2011 09:44 AM
01-14-2015 06:14 PM
by Steve
10 3,786
check this box truck out!
BLAZIER-1991
01-07-2015 07:40 PM
01-13-2015 03:06 PM
by biglee
8 625
My community only ad...
googus
01-12-2015 09:55 AM
01-13-2015 02:44 PM
by Steve
5 315
12 Years in Business!
Chilehead
10-23-2014 09:07 AM
01-13-2015 09:37 AM
by Chilehead
18 1,797
use a small business...
BLAZIER-1991
12-25-2014 12:21 AM
01-12-2015 06:32 PM
by BLAZIER-1991
30 1,549
tips on creating a...
BLAZIER-1991
01-08-2015 07:22 PM
01-12-2015 06:19 PM
by BLAZIER-1991
4 458
During Your Down Time
achri12
12-24-2014 03:03 PM
01-12-2015 03:54 PM
by Steve
10 1,089
Leaf cleanup
Bradcook21
01-09-2015 02:21 PM
01-12-2015 12:22 PM
by Jamesw86
4 429
Has Anyone Used Plowz ?
dpld
01-08-2014 12:14 PM
01-11-2015 02:17 PM
by burtle
20 3,360
What to pay help
Bradcook21
01-07-2015 01:32 PM
01-08-2015 07:01 PM
by Steve
1 463
Need a trailer
googus
01-07-2015 09:40 AM
01-08-2015 10:24 AM
by Upscale2
7 575
Do you guys charge buy...
burtle
01-02-2015 09:58 PM
01-07-2015 08:37 PM
by Shark1611
14 933
Organic Lawn Care...
NHray
10-17-2014 07:05 PM
01-07-2015 07:05 PM
by greyhound
18 2,168
Need advice please
CHenricks
01-06-2015 01:17 AM
01-07-2015 03:34 PM
by Steve
4 542
Mowing 2 acres
Bradcook21
01-05-2015 03:13 PM
01-07-2015 03:32 PM
by Steve
9 676
Ideas on a large bid
Knaubone
12-21-2014 11:57 AM
01-06-2015 03:55 PM
by Steve
5 989
Trailer with 4ft sides...
mayala030292
01-02-2015 09:01 PM
01-06-2015 03:33 PM
by Steve
5 626
A tip to get good...
biglee
01-04-2015 12:07 AM
01-06-2015 03:30 PM
by Steve
4 608
Work Shoes!
rsanchez1203
02-19-2013 12:07 PM
01-05-2015 09:18 PM
by Havanese2
13 7,454
» Popular Tags
4wd aerocore apartment bid apartment lawn care estimate applying auger billy goat brushcutter bush commercial deliquentaccounts demonstration ditches door hangers employee problems ferris first truck foreman georgia google gopherhaul grass how to hydraulic introduction jobs john deere quik trac landscape services lawn lawn aeration lawn care lawn care busines plan lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo managing a lawn care business marketing mulch patio install per hour service podcast pricing pto reo savannah scag v-ride search engine optimization seo shell shreaded snow plowing sq ft starting a lawn care business steep lawns steve sulky theft toro toro grand stand tractor auger trailer trailer mate pro up sell employee walk behind wood wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 09:05 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 09:05 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy