Don't feel that way. All of these posts deal with issues that are as important a year ago as they are today. So any thoughts you can add to them will surely help someone who finds themselves dealing with such a situation.
I have dealt with similiar situations in the past. And what I have found out that in most cases the said person is out mowing houses on the side on and off business hours . In the end they were let go. I have even recieved complaints from customers that were not contracted through us and had to explain to them they negotiated there own deal. In the end I have had to walk away from the customer and employee.