Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Customer Corrects bid.


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-14-2011, 02:28 PM
Fisher Fisher is offline
Senior Member
 
Join Date: Feb 2011
Location: White Bluff, TN
Posts: 156
Rep Power: 5
Fisher is on a distinguished road
Default Customer Corrects bid.

Have any of you guys ever had a customer just come out and tell you that you had underbid on the service you were performing for them? I have given several bids over the past few weeks for removing fallen trees. Most said I a was inline with everyone else, a couple said they would cut it up themselves and may call me just to haul it off. One had just had the tree cut and near ready to haul. I knew I would have to finish cutting some sections and knew I could haul it off in two trips.

It wasn't as well cut up as I had thought and took two hours longer than I thought it would. Half way through, the homeowner came out and told me that I had under bid and insisted that I change my bid from $245 to $445. After all was said and done I had the tree and debris cleared and unloaded in 6.5 hours and 30 miles total driving. I am now preparing their invoice (I have changed the bid to $345) on their for the removal and will deliver with their regular service invoice on Friday.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-15-2011, 12:53 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,460
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
What do you think led to this underbid? Was it that you didn't see what exactly it was that you were to haul away before you bid or was it something else?

Also, why not give the customer an invoice for the full fee they suggested you bill them instead of knocking the $100 off their suggested price?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 06-16-2011, 08:58 PM
Fisher Fisher is offline
Senior Member
 
Join Date: Feb 2011
Location: White Bluff, TN
Posts: 156
Rep Power: 5
Fisher is on a distinguished road
Default

Steve,

Someone else had already cut the tree down. From the initial viewing I could see that the tree had obviously been cut up into small enough pieces for fire wood, this was by the base of the tree. For whatever reason it appeared that they had piled all the branches at the other corner of the house. The branches I assumed could use a little more cutting. There happened to be some kind of thick ivy/vine wrapped up into the branches and underneath the branches were the uncut remaining sections of tree rolled into a corner against the house by the porch. This made access and removal a little more complicated.

I didn't redo the invoice for the amount they suggested (I really wonder where they got their number from maybe the average of two other bids), I know they were wanting to be fair with me. I want them to know I wouldn't take advantage of them either though and am sure they'll remember that when referring me to anyone, and If I had it to rebid I would probably bid just a little higher than the invoice but not as high as they suggested.

Also, now that that tree is gone and I don't have to deal with the limbs in the yard from it anymore I kinda feel like I'm overcharging them about $10 per lawn service now.
Reply With Quote
  #4  
Old 06-17-2011, 12:57 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,460
Rep Power: 10
Steve has disabled reputation
Default

This is a very interesting point you are bringing up. The question I have about this though is, if the customer is willing to pay the amount, is it really over charging? Ultimately shouldn't your role be to maximize the fee your company can charge for a service or no?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 06-17-2011, 11:41 PM
Fisher Fisher is offline
Senior Member
 
Join Date: Feb 2011
Location: White Bluff, TN
Posts: 156
Rep Power: 5
Fisher is on a distinguished road
Default

Yes in the end that is my goal, however just before that is the goal of some good word of mouth references. I believe they may pay the difference anyway in the form of a tip.


I have learned this evening that nearly all tree work I've bid on over the past few months was relatively cheap. That those that said I was priced to high compared to some either lied or just may have asked the few guys they could find on craigslist with a chain saw and trailer.
Reply With Quote
  #6  
Old 06-20-2011, 09:27 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,460
Rep Power: 10
Steve has disabled reputation
Default

So ultimately you feel there is a growth process here. As you are moving in the direction of trying to maximize your profits, you feel that you should give the customer the best value for their dollar as you are learning the trade?

Do you feel as you improve your skills, you can maximize profits and then still get great word of mouth?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 06-21-2011, 10:09 AM
Fisher Fisher is offline
Senior Member
 
Join Date: Feb 2011
Location: White Bluff, TN
Posts: 156
Rep Power: 5
Fisher is on a distinguished road
Default

My skills in other areas and knowledge of pricing I'm pretty confident in regardless it doesn't mean much to potential customers with seeing a portfolio and even then the recommendation from someone they know and trust seems to weigh in more often than not. I've over time learned when I can get more money in most cases and it's usually in something where in the end there has been some substantial improvement made.

I suppose that I have the same mentality as some looking through Craigslist that it's just simple labor with little skill needed and nothing nice to be obtained and therefore seems worth less. Though this reasoning to me now seems strange as I bid and did work installing shrubs and beds two days later, seemed easier but the hourly labor grossed (due to such short notice of it having to be done now) was more than 5x's as much.

I've actually decided to network with the tree guy I mentioned before. I'll have him help me bid a few of these jobs. If he can get to it I'll try to sub it to him and help where I can so that I can better learn his criteria and pricing structure.

I was surprised to see that a tree like I would help my father cut down and up for firewood (maybe 4 ranks worth) as a kid would cost over $800 just to drop it and leave it laying there for someone else to clean up, and about $1500 to completely remove.
Reply With Quote
  #8  
Old 06-21-2011, 05:32 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,460
Rep Power: 10
Steve has disabled reputation
Default

Very interesting!

Keep us posted on how it all goes working with the tree guy. It looks like a good way to promote yourself and help him get promotion through you.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #9  
Old 06-30-2011, 04:36 PM
Fisher Fisher is offline
Senior Member
 
Join Date: Feb 2011
Location: White Bluff, TN
Posts: 156
Rep Power: 5
Fisher is on a distinguished road
Default

We haven't done any new tree work, but I thought I would update you to how things ended with this one. We had done our regular service about 10 days ago on the lawn and I hadn't quite given them the new bid as they had requested for the tree. The customer had left a check for that days service as well the tree removal as originally bid.

The customer had called two days ago to confirm the time we would be by there for their regular maintenance so that they could leave a check. After finishing the yard work I went to leave their invoice and collect the check from the shutter. I only noted the check number on the invoice and it wasn't until I got back to enter the payment into quick books that I realized they had written the check out for the additional $200 that they had recommended I bill them for. So, I had to redo the invoice for them after all.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Your The Customer! What would you pay? Sprinkler Buddy Community Assistance 19 06-06-2011 06:20 AM
Weed Prevention from customer to customer winkie61 Lawn Maintenance / Lawn Renovation 5 02-23-2010 09:49 AM
The Customer picframer General Talk 6 09-05-2009 09:31 AM
The $20 a cut customer Steve Show Off - Picture Post - Photo Gallery 5 09-05-2006 08:18 PM
Customer F.A.Q.'s Steve Gopher Software Support Archived Question & Answers - Read Only 0 02-23-2004 10:34 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Is it too late to do...
markty
06-16-2015 05:28 PM
Today 07:34 PM
by wolfpacker53
5 1,966
I dont know what to do...
Bradcook21
06-21-2015 08:49 AM
Today 07:33 PM
by stallman419
12 2,134
Should I buy this Exmark...
googus
Today 09:22 AM
Today 03:29 PM
by googus
3 58
Just about mid year, how...
GreenWorx
06-24-2015 07:05 PM
Today 02:53 PM
by American L&T
6 1,903
another newish job for me
holymoly
06-07-2015 08:34 AM
Today 02:06 PM
by American L&T
9 2,104
Unemployment rates drop,...
Steve
Yesterday 12:40 PM
Today 09:42 AM
by Steve
2 62
Before & After tree...
COREtreeservice
07-01-2015 09:20 PM
07-01-2015 09:20 PM
by COREtreeservice
0 68
Dogs
Mr. Mow
06-29-2015 02:37 PM
07-01-2015 11:28 AM
by Steve
6 1,868
Ready to learn and get...
Koley Lawn & Landscape
06-28-2015 05:16 AM
07-01-2015 11:26 AM
by Steve
8 1,851
Three Stripe Land Care...
hammr04
06-30-2015 07:19 PM
07-01-2015 11:24 AM
by Steve
1 67
Country Life Lawn Care
darleneh
06-29-2015 11:24 AM
06-30-2015 01:25 PM
by Steve
3 1,727
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
06-29-2015 09:23 PM
by Chilehead
6 1,856
Marketing ideas
xandrew245x
04-29-2014 06:35 AM
06-25-2015 07:11 PM
by GreenWorx
34 5,713
Never ending sod jobs
avetslawncare
06-05-2015 09:46 PM
06-25-2015 11:42 AM
by Steve
11 2,339
Weed and Feed Service...
mike94740
06-23-2015 05:50 PM
06-24-2015 09:56 PM
by avetslawncare
2 1,781
Trimming hedges / trees,...
Hard-Body lawn & garden
06-23-2015 07:08 PM
06-24-2015 09:59 AM
by Steve
1 1,782
Hi Everyone from Arkansas
KellyMarie
06-04-2015 04:16 PM
06-23-2015 01:34 PM
by KellyMarie
4 2,052
how to make customers...
Bradcook21
05-27-2015 05:04 PM
06-23-2015 06:36 AM
by GreenWorx
7 2,285
problems with a customer...
LawnCareMan280
06-16-2015 10:26 PM
06-22-2015 11:11 AM
by Steve
6 2,080
Please review this FREE...
markty
06-21-2015 07:42 AM
06-22-2015 11:00 AM
by Steve
1 1,802
A good commercial bid...
burtle
06-20-2015 09:09 PM
06-22-2015 10:56 AM
by Steve
1 1,867
What would you do with...
holymoly
06-20-2015 06:48 PM
06-22-2015 10:48 AM
by Steve
1 1,830
New Member just joined...
vgoleco@hotmail.com
06-19-2015 03:49 PM
06-22-2015 10:42 AM
by Steve
2 1,836
Credit Cards - What's in...
Shark1611
06-16-2015 03:04 PM
06-21-2015 07:24 PM
by Chilehead
4 1,932
Blade usage
Wolf4dk
06-16-2015 12:18 AM
06-21-2015 05:35 PM
by kslawn
4 1,939
Hello, I am new to the...
adamslawnservices
06-17-2015 08:06 PM
06-19-2015 10:28 AM
by Steve
3 1,864
First commercial bid
SGL1
06-12-2015 08:57 PM
06-18-2015 05:04 PM
by SGL1
9 2,313
Needing a website built
burtle
06-17-2015 09:02 AM
06-18-2015 11:02 AM
by Steve
7 2,011
I have been rude and...
biglee
06-15-2015 10:11 PM
06-18-2015 10:46 AM
by Steve
10 2,100
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
06-17-2015 08:38 AM
by burtle
9 3,186
Customer keeps adding...
Mr. Mow
06-13-2015 06:22 AM
06-16-2015 10:23 AM
by Steve
11 2,307
Pass discounts onto...
burnell76
06-03-2015 06:33 PM
06-16-2015 10:02 AM
by burnell76
3 2,036
burned grass only where...
nhauto
06-15-2015 05:28 PM
06-16-2015 09:45 AM
by Steve
2 1,903
Half year mark review.
Steve
06-02-2015 11:24 AM
06-15-2015 01:04 PM
by Steve
18 2,626
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
06-15-2015 01:01 PM
by Steve
86 9,686
New Member
Bruce Fehr
06-05-2015 07:13 PM
06-15-2015 12:53 PM
by Steve
6 2,038
New to the business,...
CarefreeMowing
06-12-2015 02:36 PM
06-15-2015 12:50 PM
by Steve
1 1,921
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
06-13-2015 08:48 AM
by holymoly
45 12,013
New to the forum, new to...
CarefreeMowing
06-11-2015 12:35 PM
06-12-2015 10:44 AM
by Steve
2 1,838
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
06-11-2015 10:50 PM
by stallman419
8 2,388
Website Review
Outdoordesignsknox
06-08-2015 08:44 PM
06-11-2015 09:48 PM
by Just for Cuts
13 2,280
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
06-10-2015 01:45 PM
by holymoly
15 2,976
Hello from the GREAT...
gbfarmsllc
06-09-2015 11:10 AM
06-10-2015 01:29 PM
by Sprinkler Buddy
2 1,904
Hey guys and gals, I'm...
Joeyhall
06-03-2015 03:54 PM
06-08-2015 02:15 PM
by chris2500hd
8 2,151
Mowing Bermuda...
Mr. Mow
06-02-2015 12:45 PM
06-08-2015 12:45 PM
by Steve
12 2,309
Hey Guys
PrattLandscaping
06-07-2015 06:37 PM
06-08-2015 12:23 PM
by Steve
2 1,919
Share your stolen...
SGL1
05-27-2015 09:05 PM
06-08-2015 11:54 AM
by Steve
25 2,867
Hello there My name is...
zwalk1839
06-04-2015 11:10 PM
06-08-2015 11:52 AM
by Steve
4 2,032
Laid off oil field...
Mr. Mow
05-30-2015 09:03 AM
06-08-2015 06:20 AM
by Mr. Mow
4 2,148
How do you find one time...
Greg'slawnandlandscape
06-02-2015 09:57 PM
06-05-2015 09:49 PM
by avetslawncare
4 2,066
» Popular Tags
ad landscaping advertising aerocore apartment bid apartment lawn care estimate applying billy goat brushcutter blowout bob villa bush commercial contract help deliquentaccounts demonstration design ditches equipment dealer equipment rental facebook flyers foreman free lawn care hardscapes hiring how to husqvarna increase customers landscape landscape services landscaping landscaping training lawn aeration lawn care lawn care busines plan lawn mowing marketing marketing secrets more customers business mulch new business ordinance patio install per hour charge per hour service plowing pricing profit on employee scag scripts secrets to landscaping sell the vision seo shell shreaded small engine repair snow plowing sq ft square foot steep lawns swzt trailer trailer mate pro tree trimmer rack up sell employee web design website website design winterization wood
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:24 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:24 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy