Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Customer Corrects bid.


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-14-2011, 02:28 PM
Fisher Fisher is offline
Senior Member
 
Join Date: Feb 2011
Location: White Bluff, TN
Posts: 156
Rep Power: 5
Fisher is on a distinguished road
Default Customer Corrects bid.

Have any of you guys ever had a customer just come out and tell you that you had underbid on the service you were performing for them? I have given several bids over the past few weeks for removing fallen trees. Most said I a was inline with everyone else, a couple said they would cut it up themselves and may call me just to haul it off. One had just had the tree cut and near ready to haul. I knew I would have to finish cutting some sections and knew I could haul it off in two trips.

It wasn't as well cut up as I had thought and took two hours longer than I thought it would. Half way through, the homeowner came out and told me that I had under bid and insisted that I change my bid from $245 to $445. After all was said and done I had the tree and debris cleared and unloaded in 6.5 hours and 30 miles total driving. I am now preparing their invoice (I have changed the bid to $345) on their for the removal and will deliver with their regular service invoice on Friday.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-15-2011, 12:53 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,506
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
What do you think led to this underbid? Was it that you didn't see what exactly it was that you were to haul away before you bid or was it something else?

Also, why not give the customer an invoice for the full fee they suggested you bill them instead of knocking the $100 off their suggested price?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 06-16-2011, 08:58 PM
Fisher Fisher is offline
Senior Member
 
Join Date: Feb 2011
Location: White Bluff, TN
Posts: 156
Rep Power: 5
Fisher is on a distinguished road
Default

Steve,

Someone else had already cut the tree down. From the initial viewing I could see that the tree had obviously been cut up into small enough pieces for fire wood, this was by the base of the tree. For whatever reason it appeared that they had piled all the branches at the other corner of the house. The branches I assumed could use a little more cutting. There happened to be some kind of thick ivy/vine wrapped up into the branches and underneath the branches were the uncut remaining sections of tree rolled into a corner against the house by the porch. This made access and removal a little more complicated.

I didn't redo the invoice for the amount they suggested (I really wonder where they got their number from maybe the average of two other bids), I know they were wanting to be fair with me. I want them to know I wouldn't take advantage of them either though and am sure they'll remember that when referring me to anyone, and If I had it to rebid I would probably bid just a little higher than the invoice but not as high as they suggested.

Also, now that that tree is gone and I don't have to deal with the limbs in the yard from it anymore I kinda feel like I'm overcharging them about $10 per lawn service now.
Reply With Quote
  #4  
Old 06-17-2011, 12:57 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,506
Rep Power: 10
Steve has disabled reputation
Default

This is a very interesting point you are bringing up. The question I have about this though is, if the customer is willing to pay the amount, is it really over charging? Ultimately shouldn't your role be to maximize the fee your company can charge for a service or no?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 06-17-2011, 11:41 PM
Fisher Fisher is offline
Senior Member
 
Join Date: Feb 2011
Location: White Bluff, TN
Posts: 156
Rep Power: 5
Fisher is on a distinguished road
Default

Yes in the end that is my goal, however just before that is the goal of some good word of mouth references. I believe they may pay the difference anyway in the form of a tip.


I have learned this evening that nearly all tree work I've bid on over the past few months was relatively cheap. That those that said I was priced to high compared to some either lied or just may have asked the few guys they could find on craigslist with a chain saw and trailer.
Reply With Quote
  #6  
Old 06-20-2011, 09:27 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,506
Rep Power: 10
Steve has disabled reputation
Default

So ultimately you feel there is a growth process here. As you are moving in the direction of trying to maximize your profits, you feel that you should give the customer the best value for their dollar as you are learning the trade?

Do you feel as you improve your skills, you can maximize profits and then still get great word of mouth?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 06-21-2011, 10:09 AM
Fisher Fisher is offline
Senior Member
 
Join Date: Feb 2011
Location: White Bluff, TN
Posts: 156
Rep Power: 5
Fisher is on a distinguished road
Default

My skills in other areas and knowledge of pricing I'm pretty confident in regardless it doesn't mean much to potential customers with seeing a portfolio and even then the recommendation from someone they know and trust seems to weigh in more often than not. I've over time learned when I can get more money in most cases and it's usually in something where in the end there has been some substantial improvement made.

I suppose that I have the same mentality as some looking through Craigslist that it's just simple labor with little skill needed and nothing nice to be obtained and therefore seems worth less. Though this reasoning to me now seems strange as I bid and did work installing shrubs and beds two days later, seemed easier but the hourly labor grossed (due to such short notice of it having to be done now) was more than 5x's as much.

I've actually decided to network with the tree guy I mentioned before. I'll have him help me bid a few of these jobs. If he can get to it I'll try to sub it to him and help where I can so that I can better learn his criteria and pricing structure.

I was surprised to see that a tree like I would help my father cut down and up for firewood (maybe 4 ranks worth) as a kid would cost over $800 just to drop it and leave it laying there for someone else to clean up, and about $1500 to completely remove.
Reply With Quote
  #8  
Old 06-21-2011, 05:32 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,506
Rep Power: 10
Steve has disabled reputation
Default

Very interesting!

Keep us posted on how it all goes working with the tree guy. It looks like a good way to promote yourself and help him get promotion through you.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #9  
Old 06-30-2011, 04:36 PM
Fisher Fisher is offline
Senior Member
 
Join Date: Feb 2011
Location: White Bluff, TN
Posts: 156
Rep Power: 5
Fisher is on a distinguished road
Default

We haven't done any new tree work, but I thought I would update you to how things ended with this one. We had done our regular service about 10 days ago on the lawn and I hadn't quite given them the new bid as they had requested for the tree. The customer had left a check for that days service as well the tree removal as originally bid.

The customer had called two days ago to confirm the time we would be by there for their regular maintenance so that they could leave a check. After finishing the yard work I went to leave their invoice and collect the check from the shutter. I only noted the check number on the invoice and it wasn't until I got back to enter the payment into quick books that I realized they had written the check out for the additional $200 that they had recommended I bill them for. So, I had to redo the invoice for them after all.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Your The Customer! What would you pay? Sprinkler Buddy Community Assistance 19 06-06-2011 06:20 AM
Weed Prevention from customer to customer winkie61 Lawn Maintenance / Lawn Renovation 5 02-23-2010 09:49 AM
The Customer picframer General Talk 6 09-05-2009 09:31 AM
The $20 a cut customer Steve Show Off - Picture Post - Photo Gallery 5 09-05-2006 08:18 PM
Customer F.A.Q.'s Steve Gopher Software Support Archived Question & Answers - Read Only 0 02-23-2004 10:34 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Big mowing job
Bradcook21
07-30-2015 03:57 PM
Yesterday 01:16 PM
by Bradcook21
6 115
scag SWZT review!
mattthelawnguy
07-23-2015 02:28 PM
Yesterday 12:31 PM
by Steve
9 353
Say Hello !!!
Steve
03-19-2007 11:18 AM
Yesterday 12:29 PM
by Steve
1,227 401,242
Hello Everybody
budspop
07-30-2015 11:42 AM
Yesterday 12:28 PM
by Steve
1 44
Should I buy this Exmark...
googus
07-03-2015 09:22 AM
Yesterday 11:34 AM
by googus
9 572
Hello!
brandycarlton
07-29-2015 12:31 PM
07-29-2015 03:54 PM
by Steve
1 125
Assessing the Market
NJDB60
07-27-2015 03:25 PM
07-28-2015 09:24 PM
by Steve
2 232
Whats wrong with this...
GreenWorx
07-28-2015 07:56 PM
07-28-2015 09:09 PM
by Steve
2 211
Funny craigslist post
GreenWorx
07-28-2015 07:17 PM
07-28-2015 09:02 PM
by Steve
2 217
Watch out for this -...
rootytalbot
07-22-2015 02:13 PM
07-28-2015 09:00 PM
by Steve
7 370
NewVenture
NJDB60
07-27-2015 03:38 PM
07-28-2015 08:58 PM
by Steve
1 213
Pricing issue
Mr. Mow
07-07-2015 06:15 AM
07-27-2015 06:40 PM
by GreenWorx
17 756
how to make customers...
Bradcook21
05-27-2015 05:04 PM
07-27-2015 06:08 PM
by GreenWorx
15 2,935
Need your help, Gopher...
Chilehead
07-23-2015 07:02 PM
07-27-2015 11:28 AM
by Steve
11 368
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
07-27-2015 11:22 AM
by Steve
94 10,429
Dogs
Mr. Mow
06-29-2015 02:37 PM
07-25-2015 07:50 AM
by Chilehead
12 2,404
Just about mid year, how...
GreenWorx
06-24-2015 07:05 PM
07-22-2015 07:31 PM
by Chilehead
14 2,472
Learning as I grow -...
WarriorLandscapingCAN
07-18-2015 07:46 AM
07-21-2015 10:53 AM
by Steve
3 310
Large dirt mound removal
purdue1973
07-09-2015 07:45 PM
07-20-2015 12:55 PM
by Steve
6 434
Hey everyone
Fantasy landscaping
07-09-2015 06:53 AM
07-09-2015 11:47 AM
by Steve
1 325
Quickbooks Online
jscarolina
07-08-2015 07:54 AM
07-08-2015 12:55 PM
by Nate10928
1 345
I dont know what to do...
Bradcook21
06-21-2015 08:49 AM
07-07-2015 09:48 PM
by SGL1
16 2,726
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
07-07-2015 02:54 PM
by GreenWorx
13 3,677
Is it too late to do...
markty
06-16-2015 05:28 PM
07-07-2015 01:00 PM
by problem solver
9 2,486
Hi everyone
Mattw
07-06-2015 05:59 PM
07-07-2015 10:18 AM
by Steve
1 350
4th of July parade...
Steve
07-06-2015 10:35 AM
07-06-2015 10:35 AM
by Steve
0 298
Unemployment rates drop,...
Steve
07-02-2015 12:40 PM
07-06-2015 10:30 AM
by Steve
4 473
another newish job for me
holymoly
06-07-2015 08:34 AM
07-03-2015 02:06 PM
by American L&T
9 2,474
» Popular Tags
accounting ad landscaping advertising aerocore applying billy goat brushcutter blowout bob villa bush contract help curb appeal services deliquentaccounts demonstration design edging equipment dealer equipment rental financials flyers foreman free advertising growing a lawn care business hardscapes hiring how to husqvarna hydro increase customers invoicing landscape landscape services landscaping landscaping training lawn aeration lawn care lawn care busines plan lawn mowing marketing marketing secrets more customers business mulch new business ordinance past due patio install per hour charge per hour service pricing profit on employee quickbooks quickbooks online roundup scag sell the vision seo shell shreaded snow plowing solo sq ft square foot swzt tree tree pics up sell employee web design website website design wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 04:06 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 04:06 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy