Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Community Assistance

Community Assistance Community questions, comments, and suggestions. Problems posting? Email me.

Dealing with out of Province/State Customers


Community Assistance

Community questions, comments, and suggestions. Problems posting? Email me.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-13-2011, 06:31 PM
Ducke's Avatar
Ducke Ducke is offline
Senior Member
 
Join Date: Nov 2010
Location: The Duck Pond
Posts: 844
Rep Power: 4
Ducke is on a distinguished road
Default Dealing with out of Province/State Customers

Just wanted to ask if anyone has any dealings doing lawn work for people that live out of Province/State.
I now have two customers that are from away. One is a regular weekly customer the other is a one off for a couple selling their home here in Nova Scotia and are now living in Alberta.
The first one I'm not to worried about because I know the Family. But the new one from out west I got through a Reality Agent who I have done work for.
__________________
Ducke's lawn Care and Introducing Duck's Seasonal Decor.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-13-2011, 08:43 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
I'm still a noob but what I do is if it's a minor job (under $50) that isn't going to "hurt" if I get screwed, I do the job on the promise of being paid by mail.

If it's going to be more than $50, I request payment before doing the work.

I have a new client that I cut a rental property for locally and apparently he lives across the country in Denver, Colorado. I did his on the promise of payment, and he sent a check for the first cut and also included payment for the following month of cuts in advance. Nice.
Reply With Quote
  #3  
Old 06-14-2011, 02:11 AM
Fisher Fisher is offline
Senior Member
 
Join Date: Feb 2011
Location: White Bluff, TN
Posts: 156
Rep Power: 4
Fisher is on a distinguished road
Default

I have at least two residential from out of state and they are R.E.O properties in which I've never even met the realtor that asked me to mow them. There was three of these but after the first one I was informed that there was someone else signed up to take care of this property and was never paid for it. I do have five other customers that have out of state numbers though I believe they live local.

In total (out of state or not) I have twelve property owners that I have never met with in person or even via a representative of theirs. I suppose with any one of these that If I din't get paid for initial service that it might would be hard for me to collect without the ability to prove that this person did indeed hire us.
Reply With Quote
  #4  
Old 06-14-2011, 11:26 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,398
Rep Power: 10
Steve has disabled reputation
Default

Would it be better to bill a month in advance for your out of state customers?

If they didn't pay, wouldn't it be a pain for them if you took them to court? If they have property in your area and you got a judgment against them, wouldn't that make it easier to collect?

Quote:
but after the first one I was informed that there was someone else signed up to take care of this property and was never paid for it.
Did you do anything about this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 06-14-2011, 12:07 PM
Dragger Dragger is offline
Member
 
Join Date: Nov 2010
Location: Paw Paw West virginia
Age: 50
Posts: 75
Rep Power: 4
Dragger is on a distinguished road
Default

I have 5 customers that all live out of town/state that i do property for 1 is a house that is for sale and the others are weekend/vacation homes they all pay 30 days in advance except for the home that is for sale she pays 1 week in advance .

They Did not Question me when i told them i needed payment up front since they would not be there when i serviced there property .

Being a new business it would hurt me if i was into them for a months worth of work and they did not pay .
__________________
C&S Lawn Service

Reply With Quote
  #6  
Old 06-14-2011, 03:33 PM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

I suggest taking time stamped pictures before and after ,at least untill you start seeing payments ,I have heard of others doing this,then the out of towner claims it wasnt cut ,or asks for pics after the fact .
Reply With Quote
  #7  
Old 06-14-2011, 03:40 PM
Fisher Fisher is offline
Senior Member
 
Join Date: Feb 2011
Location: White Bluff, TN
Posts: 156
Rep Power: 4
Fisher is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Would it be better to bill a month in advance for your out of state customers?

If they didn't pay, wouldn't it be a pain for them if you took them to court? If they have property in your area and you got a judgment against them, wouldn't that make it easier to collect?



Did you do anything about this?
No, Steve I haven't done anything about this as it was just the one service that they got me for. I also never ask for any money up front from anyone, unless the total is over a certain amount and is usually a larger landscape project. As for regular maintenance customers I like to give everyone a chance and it has only failed me that one time (though I am still waiting on a check for $3k for work billed two weeks ago today that I handed the invoice to the property owner myself). I don't know if or how they even verify that I performed the work that I bill them for. I think that this helps build trust and I simply do not mow if the previous bill wasn't received on time before their next scheduled service whether it was a single weeks bill or a full month.

I also have a few that will mail back a check for 2-3 months of service to be credited to their account even when the bill was for just one service.

I have no doubt that at some point and time that I will take a hit for operating this way and hopefully it will just be a small one. I understand the view that If the customer can't pay a deposit to help cover materials especially if they ordered it c.o.d (stone, concrete, sand etc,.) Then they just may not be able to pay you after the work is done.

I know we've all heard on the news at some point about people getting paid or deposits for work that they never returned to perform. This is a big part of why I don't take money before work is done and on the occasions I do, I give proof of my bond, insurance and license information to the customer.
Reply With Quote
  #8  
Old 06-14-2011, 03:47 PM
Fisher Fisher is offline
Senior Member
 
Join Date: Feb 2011
Location: White Bluff, TN
Posts: 156
Rep Power: 4
Fisher is on a distinguished road
Default

Quote:
Originally Posted by bruces View Post
I suggest taking time stamped pictures before and after ,at least untill you start seeing payments ,I have heard of others doing this,then the out of towner claims it wasnt cut ,or asks for pics after the fact .

I take pictures as well. Though I rarely have ever been asked to show proof of work and really only on one r.e.o. property. I find pictures are also helpful for selling other services like showing them a dead shrub, much needed bed maintenance or that tree limb that somehow made it through the kitchen window. Pictures on initial service are good to have if you see something damaged or out of place you can show that it was that way before you even started work on the property.

On the other hand you may just show that you did indeed cut down their tulips that disappeared.
Reply With Quote
  #9  
Old 06-14-2011, 03:52 PM
Tom53 Tom53 is offline
new member
 
Join Date: Apr 2011
Location: Northwest Iowa
Posts: 57
Rep Power: 0
Tom53 is on a distinguished road
Default

This might be a situation where a contract, or some type of written agreement was made in advance of the work. Maybe not a formal contract, but something in writing stating the person requesting the service is either in charge of that particular property or has authority to request such lawn maintenance.

It could also state that payment is required in advance, or at least 50% of the expected cost. That way you wouldnt be out anything, or at least much of anything.

With that written agreement it might be easier to take them to court if payment wasnt made.

Its easy enough to tell them that you believe they are an honest company or person requesting this service, but that you have also been screwed in the past by others who you felt were honest, and thats the reason for payment up front. Put it to them nicely and they really shouldnt have a problem with it, but if they are hesitant, tell them you will take the before and after pictures that are date stamped like mentioned above, and email them if they want. If they still hesitate about an up front payment, I would tell them to find someone else, as its not worth your time worrying about not being paid. Especially if it is a large job.
Reply With Quote
  #10  
Old 06-14-2011, 08:13 PM
Ducke's Avatar
Ducke Ducke is offline
Senior Member
 
Join Date: Nov 2010
Location: The Duck Pond
Posts: 844
Rep Power: 4
Ducke is on a distinguished road
Default

I do plan on taking lots of pictures as I need some before and after for the web site.
I have also kept all the e-mail we have sent and I got him to send me an e-mail listing the things he wants done that way he can't say I said or didn't say to any of the things I do.
The worst part about this is we are in the middle of a Postal Strike so posting checks is an iffy thing. I know I will get them I just don't know how long it will take to get them.
__________________
Ducke's lawn Care and Introducing Duck's Seasonal Decor.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Dealing with problem customers - GopherHaul 51 Steve GopherHaul Lawn Care Business Show, Video, Book & Podcast Discussions. 0 12-16-2009 09:58 AM
Dealing with pain in the butt customers - GopherHaul 51 Steve Lawn Care Business Marketing - GopherHaul Forum News 0 12-16-2009 09:56 AM
Hello from the state of Delaware oldmanriver Introduce Yourself 5 11-26-2009 08:13 PM
The Pleasures Of Dealing with Customers sasquatchmonk Starting a lawn care business. 8 07-29-2009 11:44 AM
15 Techniques When Dealing With Customers Steve Show Off - Picture Post - Photo Gallery 0 12-12-2006 03:26 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Kohler command carb...
ExtremeLawncareServices
09-21-2014 03:09 PM
Today 12:16 PM
by ExtremeLawncareServices
5 253
30 Inch Push Mowers Pros...
Billy Goat
06-27-2013 08:07 PM
Today 11:17 AM
by Steve
26 6,452
Trying something new,...
ExtremeLawncareServices
09-21-2014 09:07 PM
Today 11:13 AM
by Steve
4 232
Hello from CNY
arazucontracting
Yesterday 06:07 PM
Today 11:08 AM
by Steve
1 94
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Yesterday 08:12 PM
by ExtremeLawncareServices
122 8,567
This sucks...
Matther777
09-18-2014 04:56 PM
Yesterday 08:02 PM
by ExtremeLawncareServices
11 603
Not sure, but anyone do...
SnowRemoval2k14
Yesterday 12:10 AM
Yesterday 04:49 PM
by Steve
1 188
Tribulations of working...
stevef1201
09-13-2014 08:37 AM
Yesterday 04:45 PM
by Steve
9 655
Mulching beds
Bradcook21
09-21-2014 07:43 AM
Yesterday 04:43 PM
by Steve
3 266
Replacing a Shindi T-27
Dan Tanner
09-13-2014 12:59 PM
Yesterday 04:36 PM
by Steve
3 654
Scag turf tiger hydrolic...
ExtremeLawncareServices
09-04-2014 10:55 PM
Yesterday 04:35 PM
by Steve
12 1,016
2014 Gie-expo
ExtremeLawncareServices
08-19-2014 11:22 PM
09-21-2014 09:23 PM
by ExtremeLawncareServices
3 989
Mowing 7 acres
avetslawncare
08-31-2014 04:24 PM
09-19-2014 03:29 PM
by acrajchel
6 1,198
snowplowing
jshak40
09-01-2014 07:20 AM
09-19-2014 11:49 AM
by Steve
23 1,593
Looking for feed back on...
ExtremeLawncareServices
09-17-2014 08:38 AM
09-19-2014 08:17 AM
by ExtremeLawncareServices
9 598
Lowballers scrubs &...
Darksteel
01-13-2014 07:35 AM
09-18-2014 06:32 PM
by Northwoods Outdoors
58 7,006
Hello from upstate NY!
A&MLawn&Snow
09-18-2014 11:19 AM
09-18-2014 04:10 PM
by Sprinkler Buddy
2 444
Price to apply fertilizer
SS.Lawncare
09-15-2014 11:10 AM
09-18-2014 01:16 PM
by Steve
9 706
Trailer tires
J.A.S.LawnService
09-01-2014 10:17 AM
09-17-2014 09:57 PM
by curts lawn care
4 1,098
new to the forum
SGlawncare
09-16-2014 11:20 PM
09-17-2014 08:29 PM
by curts lawn care
3 519
Help With Snow Blowing...
Robertf31
09-13-2014 10:55 PM
09-17-2014 12:34 PM
by Steve
11 859
Non-Stop Summer?
SouthallMowing
09-14-2014 10:51 PM
09-17-2014 10:48 AM
by stevef1201
6 643
Poll - net income
Dan5082
11-15-2010 08:08 PM
09-16-2014 04:44 PM
by jrs.landscaping
12 3,380
Getting lowballed!
PineHillLawn
06-27-2012 07:23 AM
09-16-2014 01:25 PM
by jrs.landscaping
24 5,100
Compare this summer to...
Steve
09-03-2014 12:52 PM
09-16-2014 11:20 AM
by Hanks Lawn Care Services
15 1,293
thinking about throwing...
veteranslawncaresystems
09-09-2014 10:31 PM
09-15-2014 03:41 PM
by Steve
12 972
Hello
Robertf31
09-12-2014 10:34 PM
09-15-2014 03:17 PM
by Steve
2 555
Newbie......Again
Jibber
09-13-2014 12:17 PM
09-15-2014 02:54 PM
by Sprinkler Buddy
2 657
need help with starter...
GoGreenerKS
09-12-2014 04:23 PM
09-15-2014 02:25 PM
by Steve
3 571
Brake job!
kslawn
08-30-2014 07:49 AM
09-15-2014 02:16 PM
by Steve
12 1,300
Hello
jawnebgoode
08-28-2014 08:37 PM
09-15-2014 02:15 PM
by Steve
3 1,060
Employee uniforms
Gerardo_Landscape
01-21-2014 11:11 PM
09-15-2014 02:12 PM
by Steve
5 1,179
Greetings from the north
Northwoods Outdoors
09-13-2014 08:55 AM
09-15-2014 02:07 PM
by Steve
1 543
darleneh
darleneh
09-15-2014 12:33 PM
09-15-2014 02:07 PM
by Sprinkler Buddy
1 561
My 1st bid
WesleySnips
06-11-2014 03:13 PM
09-15-2014 02:05 PM
by Steve
29 1,978
New Aerator
Chaz
09-09-2014 11:43 PM
09-15-2014 01:50 PM
by Steve
9 800
Yearly contract Pricing
jrob0691
08-21-2014 08:57 AM
09-15-2014 01:23 PM
by stevef1201
8 1,466
getting ready to start
calebmoss
05-23-2011 09:35 PM
09-11-2014 12:21 PM
by Steve
34 11,461
Stihl pull cord replace
SGL1
09-03-2014 09:22 PM
09-10-2014 12:25 PM
by Steve
9 972
Softball field
kslawn
08-15-2014 09:28 AM
09-10-2014 12:16 PM
by Steve
18 1,739
Lawn Route Templates
Landscaper1165
08-30-2014 01:52 PM
09-09-2014 08:05 PM
by Landscaper1165
4 1,227
New truck and trailer...
Johnny Rocket
05-14-2012 03:41 PM
09-09-2014 07:23 PM
by Matther777
18 6,791
What gets you bad press?
Steve
09-09-2014 11:48 AM
09-09-2014 07:21 PM
by Matther777
2 668
Signs on your snow plow?
Steve
01-15-2007 01:07 AM
09-09-2014 11:42 AM
by Steve
19 6,418
Exmark Lazer Z S-Series...
BLC7
08-22-2014 10:18 AM
09-08-2014 08:08 PM
by avetslawncare
12 1,510
New to the business
flamingyouth87
09-05-2014 11:52 AM
09-08-2014 11:55 AM
by Steve
3 890
Hello from Ohio
kurtwin
08-28-2014 05:06 PM
09-08-2014 11:51 AM
by Steve
7 1,194
Facebook
element009
03-23-2011 08:36 AM
09-07-2014 07:35 AM
by avetslawncare
24 7,963
Help pricing cut down 7...
Bradcook21
08-26-2014 11:17 PM
09-06-2014 02:09 PM
by Bradcook21
8 1,282
billing matters
sbuchanan8154
09-05-2014 09:56 AM
09-05-2014 03:00 PM
by Steve
3 862
» Popular Tags
2wd apartment complex article marketing bid blades charge christmas lighting collections collections subcontractor commercial customers decorating ditches employee problems exmark ferris fundraiser georgia gopherhaul grass gravely growing a lawn care business hardscapes holiday lighting how much to charge installation kawasaki landscape services lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo leaf lighting brass outdoor lights marketing mow mulch new buisness past due podcast promotion pto redmax running a business savannah scag schedule seo small engine repair snow sprayer starting a business steep lawns stihl sulky theft of services top dresser toro trimmer rack truck new used landscape turfgrass consulting walk behind walker won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 03:05 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 03:05 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy