Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Community Assistance

Community Assistance Community questions, comments, and suggestions. Problems posting? Email me.

Dealing with out of Province/State Customers


Community Assistance

Community questions, comments, and suggestions. Problems posting? Email me.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-13-2011, 06:31 PM
Ducke's Avatar
Ducke Ducke is offline
Senior Member
 
Join Date: Nov 2010
Location: The Duck Pond
Posts: 844
Rep Power: 4
Ducke is on a distinguished road
Default Dealing with out of Province/State Customers

Just wanted to ask if anyone has any dealings doing lawn work for people that live out of Province/State.
I now have two customers that are from away. One is a regular weekly customer the other is a one off for a couple selling their home here in Nova Scotia and are now living in Alberta.
The first one I'm not to worried about because I know the Family. But the new one from out west I got through a Reality Agent who I have done work for.
__________________
Ducke's lawn Care and Introducing Duck's Seasonal Decor.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-13-2011, 08:43 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
I'm still a noob but what I do is if it's a minor job (under $50) that isn't going to "hurt" if I get screwed, I do the job on the promise of being paid by mail.

If it's going to be more than $50, I request payment before doing the work.

I have a new client that I cut a rental property for locally and apparently he lives across the country in Denver, Colorado. I did his on the promise of payment, and he sent a check for the first cut and also included payment for the following month of cuts in advance. Nice.
Reply With Quote
  #3  
Old 06-14-2011, 02:11 AM
Fisher Fisher is offline
Senior Member
 
Join Date: Feb 2011
Location: White Bluff, TN
Posts: 156
Rep Power: 4
Fisher is on a distinguished road
Default

I have at least two residential from out of state and they are R.E.O properties in which I've never even met the realtor that asked me to mow them. There was three of these but after the first one I was informed that there was someone else signed up to take care of this property and was never paid for it. I do have five other customers that have out of state numbers though I believe they live local.

In total (out of state or not) I have twelve property owners that I have never met with in person or even via a representative of theirs. I suppose with any one of these that If I din't get paid for initial service that it might would be hard for me to collect without the ability to prove that this person did indeed hire us.
Reply With Quote
  #4  
Old 06-14-2011, 11:26 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 35,740
Rep Power: 10
Steve has disabled reputation
Default

Would it be better to bill a month in advance for your out of state customers?

If they didn't pay, wouldn't it be a pain for them if you took them to court? If they have property in your area and you got a judgment against them, wouldn't that make it easier to collect?

Quote:
but after the first one I was informed that there was someone else signed up to take care of this property and was never paid for it.
Did you do anything about this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 06-14-2011, 12:07 PM
Dragger Dragger is offline
Member
 
Join Date: Nov 2010
Location: Paw Paw West virginia
Age: 50
Posts: 75
Rep Power: 4
Dragger is on a distinguished road
Default

I have 5 customers that all live out of town/state that i do property for 1 is a house that is for sale and the others are weekend/vacation homes they all pay 30 days in advance except for the home that is for sale she pays 1 week in advance .

They Did not Question me when i told them i needed payment up front since they would not be there when i serviced there property .

Being a new business it would hurt me if i was into them for a months worth of work and they did not pay .
__________________
C&S Lawn Service

Reply With Quote
  #6  
Old 06-14-2011, 03:33 PM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

I suggest taking time stamped pictures before and after ,at least untill you start seeing payments ,I have heard of others doing this,then the out of towner claims it wasnt cut ,or asks for pics after the fact .
Reply With Quote
  #7  
Old 06-14-2011, 03:40 PM
Fisher Fisher is offline
Senior Member
 
Join Date: Feb 2011
Location: White Bluff, TN
Posts: 156
Rep Power: 4
Fisher is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Would it be better to bill a month in advance for your out of state customers?

If they didn't pay, wouldn't it be a pain for them if you took them to court? If they have property in your area and you got a judgment against them, wouldn't that make it easier to collect?



Did you do anything about this?
No, Steve I haven't done anything about this as it was just the one service that they got me for. I also never ask for any money up front from anyone, unless the total is over a certain amount and is usually a larger landscape project. As for regular maintenance customers I like to give everyone a chance and it has only failed me that one time (though I am still waiting on a check for $3k for work billed two weeks ago today that I handed the invoice to the property owner myself). I don't know if or how they even verify that I performed the work that I bill them for. I think that this helps build trust and I simply do not mow if the previous bill wasn't received on time before their next scheduled service whether it was a single weeks bill or a full month.

I also have a few that will mail back a check for 2-3 months of service to be credited to their account even when the bill was for just one service.

I have no doubt that at some point and time that I will take a hit for operating this way and hopefully it will just be a small one. I understand the view that If the customer can't pay a deposit to help cover materials especially if they ordered it c.o.d (stone, concrete, sand etc,.) Then they just may not be able to pay you after the work is done.

I know we've all heard on the news at some point about people getting paid or deposits for work that they never returned to perform. This is a big part of why I don't take money before work is done and on the occasions I do, I give proof of my bond, insurance and license information to the customer.
Reply With Quote
  #8  
Old 06-14-2011, 03:47 PM
Fisher Fisher is offline
Senior Member
 
Join Date: Feb 2011
Location: White Bluff, TN
Posts: 156
Rep Power: 4
Fisher is on a distinguished road
Default

Quote:
Originally Posted by bruces View Post
I suggest taking time stamped pictures before and after ,at least untill you start seeing payments ,I have heard of others doing this,then the out of towner claims it wasnt cut ,or asks for pics after the fact .

I take pictures as well. Though I rarely have ever been asked to show proof of work and really only on one r.e.o. property. I find pictures are also helpful for selling other services like showing them a dead shrub, much needed bed maintenance or that tree limb that somehow made it through the kitchen window. Pictures on initial service are good to have if you see something damaged or out of place you can show that it was that way before you even started work on the property.

On the other hand you may just show that you did indeed cut down their tulips that disappeared.
Reply With Quote
  #9  
Old 06-14-2011, 03:52 PM
Tom53 Tom53 is offline
new member
 
Join Date: Apr 2011
Location: Northwest Iowa
Posts: 57
Rep Power: 0
Tom53 is on a distinguished road
Default

This might be a situation where a contract, or some type of written agreement was made in advance of the work. Maybe not a formal contract, but something in writing stating the person requesting the service is either in charge of that particular property or has authority to request such lawn maintenance.

It could also state that payment is required in advance, or at least 50% of the expected cost. That way you wouldnt be out anything, or at least much of anything.

With that written agreement it might be easier to take them to court if payment wasnt made.

Its easy enough to tell them that you believe they are an honest company or person requesting this service, but that you have also been screwed in the past by others who you felt were honest, and thats the reason for payment up front. Put it to them nicely and they really shouldnt have a problem with it, but if they are hesitant, tell them you will take the before and after pictures that are date stamped like mentioned above, and email them if they want. If they still hesitate about an up front payment, I would tell them to find someone else, as its not worth your time worrying about not being paid. Especially if it is a large job.
Reply With Quote
  #10  
Old 06-14-2011, 08:13 PM
Ducke's Avatar
Ducke Ducke is offline
Senior Member
 
Join Date: Nov 2010
Location: The Duck Pond
Posts: 844
Rep Power: 4
Ducke is on a distinguished road
Default

I do plan on taking lots of pictures as I need some before and after for the web site.
I have also kept all the e-mail we have sent and I got him to send me an e-mail listing the things he wants done that way he can't say I said or didn't say to any of the things I do.
The worst part about this is we are in the middle of a Postal Strike so posting checks is an iffy thing. I know I will get them I just don't know how long it will take to get them.
__________________
Ducke's lawn Care and Introducing Duck's Seasonal Decor.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Dealing with problem customers - GopherHaul 51 Steve GopherHaul Lawn Care Business Show, Video, Book & Podcast Discussions. 0 12-16-2009 09:58 AM
Dealing with pain in the butt customers - GopherHaul 51 Steve Lawn Care Business Marketing - GopherHaul Forum News 0 12-16-2009 09:56 AM
Hello from the state of Delaware oldmanriver Introduce Yourself 5 11-26-2009 08:13 PM
The Pleasures Of Dealing with Customers sasquatchmonk Starting a lawn care business. 8 07-29-2009 11:44 AM
15 Techniques When Dealing With Customers Steve Show Off - Picture Post - Photo Gallery 0 12-12-2006 03:26 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
Yesterday 11:20 PM
by ExtremeLawncareServices
10 298
leaf removal
tlf59263
04-15-2014 10:00 PM
Yesterday 09:38 PM
by kslawn
3 123
this mower is driving me...
boog
Yesterday 12:07 PM
Yesterday 09:35 PM
by kslawn
1 68
REO calling
Dan Tanner
04-16-2014 05:03 PM
Yesterday 09:23 PM
by kslawn
7 166
Truck Signage
Dan Tanner
04-16-2014 11:00 PM
Yesterday 09:08 PM
by BelleCityLawn1
8 143
Help with weed liability!
Prolawnofchatt
04-15-2014 09:10 AM
Yesterday 08:06 PM
by Prolawnofchatt
4 160
Pay per click advertising
roostertail
02-12-2014 07:26 PM
Yesterday 07:11 PM
by yardrate
10 586
Looking for advice on a...
Tekeda1
04-13-2014 09:53 AM
Yesterday 05:56 PM
by Tekeda1
15 314
Instagram
Gerardo_Landscape
04-16-2014 11:28 AM
Yesterday 11:50 AM
by Steve
1 58
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
04-16-2014 08:26 PM
by ExtremeLawncareServices
30 995
Nationwide lawn care...
Billy Goat
04-15-2014 05:21 PM
04-16-2014 07:35 PM
by stevef1201
8 175
Accepting credit cards,...
Darksteel
03-17-2014 08:01 PM
04-16-2014 01:02 PM
by jymie
15 699
Trimec
acrajchel
04-15-2014 08:24 PM
04-16-2014 11:10 AM
by Steve
3 88
Gopher Forum Discount!
BlackRain75
04-12-2014 10:44 PM
04-16-2014 10:50 AM
by Steve
9 249
hello
NFrailey
04-15-2014 01:39 PM
04-16-2014 10:48 AM
by Steve
1 81
Any greenhouse operators...
GoGreenerKS
04-15-2014 11:21 AM
04-16-2014 10:43 AM
by Steve
3 101
Pricing a Mulch Job
dmcalpi
04-07-2014 02:16 PM
04-16-2014 09:40 AM
by jymie
21 578
google earth
CDLAWNCARE
04-12-2014 03:24 PM
04-16-2014 09:36 AM
by jymie
8 214
There has to be an...
CDLAWNCARE
04-14-2014 12:59 PM
04-15-2014 04:06 PM
by Dan Tanner
6 159
First Day Back!
BelleCityLawn1
04-09-2014 09:13 PM
04-15-2014 11:16 AM
by Steve
11 291
Mow America
stevegredler
04-13-2014 01:02 PM
04-14-2014 09:53 PM
by kslawn
5 186
Power Broom
acrajchel
04-14-2014 07:46 AM
04-14-2014 12:47 PM
by CDLAWNCARE
2 93
Say Hello !!!
Steve
03-19-2007 11:18 AM
04-14-2014 11:34 AM
by Steve
1,176 284,701
Equipment reviews
Greg'slawnandlandscape
04-09-2014 07:17 AM
04-14-2014 11:27 AM
by Greg'slawnandlandscape
13 401
Sulky and Turf Tracer
acrajchel
04-07-2014 01:44 PM
04-14-2014 10:51 AM
by Steve
8 297
Aerating Prices?
Dan Tanner
04-08-2014 03:16 PM
04-14-2014 10:31 AM
by Steve
13 403
Estimating help
acrajchel
04-11-2014 06:06 PM
04-14-2014 10:20 AM
by Steve
3 156
Lawn Renovation
stevef1201
04-11-2014 12:00 PM
04-14-2014 10:03 AM
by Steve
5 179
Need help bidding church...
GreenRidge Lawn&Landscape
04-07-2014 08:01 PM
04-14-2014 09:49 AM
by Steve
12 395
Hello all
Griff20114
04-12-2014 05:08 PM
04-14-2014 09:46 AM
by Steve
1 102
Step by Step Spring Lawn...
WarriorLawnscaping
04-10-2014 07:01 AM
04-14-2014 09:43 AM
by Steve
5 217
Jeff Cowden
jcowden
04-11-2014 07:27 PM
04-14-2014 09:39 AM
by Steve
1 98
Exmark Commercial 30...
Dan Tanner
04-11-2014 05:35 AM
04-14-2014 09:37 AM
by Steve
4 177
What Was Your Setup When...
superrman77
02-11-2014 10:53 AM
04-14-2014 08:04 AM
by acrajchel
21 1,564
Small guy time to get a...
googus
04-08-2014 08:16 AM
04-13-2014 07:18 PM
by A. Kulak Landscaping
9 306
Weekly vs. Bi-weekly
CDLAWNCARE
04-12-2014 01:48 PM
04-13-2014 06:03 PM
by kslawn
9 318
Weed ID help
TwinBrosLC
04-12-2014 10:39 AM
04-13-2014 07:40 AM
by stevef1201
4 154
Lexington, KY
acrajchel
04-07-2014 01:06 PM
04-11-2014 09:49 PM
by acrajchel
1 124
Food Plot Management
BlackRain75
04-11-2014 10:20 AM
04-11-2014 03:51 PM
by Steve
4 128
Estimating a job
acrajchel
04-08-2014 11:07 AM
04-11-2014 03:32 PM
by Steve
6 283
New Boomless Sprayer!
BlackRain75
01-03-2014 01:01 PM
04-11-2014 03:25 PM
by Steve
11 998
Hello....
SWFloridaLawns
04-10-2014 06:15 PM
04-11-2014 02:28 PM
by Steve
2 124
Truck, Trailer,...
hawthornelawncare
12-23-2011 12:01 AM
04-10-2014 10:33 PM
by ExtremeLawncareServices
78 25,004
Trading Accounts
goodtimez
04-09-2014 05:42 PM
04-10-2014 01:55 PM
by Steve
2 153
Grass that has...
erock289
04-09-2014 10:21 AM
04-10-2014 01:52 PM
by Steve
3 165
Prowrap Trimmer Engine...
Steve
05-24-2006 07:05 PM
04-10-2014 01:09 PM
by Steve
10 2,198
1st annual Easter egg...
Greg'slawnandlandscape
04-09-2014 06:58 AM
04-10-2014 01:07 PM
by Steve
1 113
Hello everyone
aceslawnandgarden
04-03-2014 06:54 PM
04-10-2014 01:06 PM
by Steve
9 369
Weed control programs
Mallard91
04-02-2014 12:25 PM
04-10-2014 12:56 PM
by Steve
6 333
homeowner vs...
GoGreenerKS
04-07-2014 10:54 AM
04-10-2014 12:52 PM
by Steve
8 288
» Popular Tags
2wd ads aerator butterfly gardens buy charge christmas client craigslist credit card customers echo exmark ferris financing first truck florida flower bed georgia gopherhaul grass grass clarksville gravely health holiday holiday lighting how much to charge how to bid installation kansas city kawasaki lawn care lawn care business book lawn care business podcast lawn care business show leaf lighting brass outdoor lights llp marketing mow mowing mowing clarksville mulch mulch estimate new and restored landscapes new buisness new business new start office management payment podcast property management company redmax savannah scag schedule selling seo sole proprietorship sprayer starting a business start up lawn care business stihl subcontractor tree care unreasonable upsell walk behind walker winter money making ideas
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:05 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:05 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy