Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Community Assistance

Community Assistance Community questions, comments, and suggestions. Problems posting? Email me.

Dealing with out of Province/State Customers


Community Assistance

Community questions, comments, and suggestions. Problems posting? Email me.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-13-2011, 07:31 PM
Ducke's Avatar
Ducke Ducke is offline
Senior Member
 
Join Date: Nov 2010
Location: The Duck Pond
Posts: 844
Rep Power: 5
Ducke is on a distinguished road
Default Dealing with out of Province/State Customers

Just wanted to ask if anyone has any dealings doing lawn work for people that live out of Province/State.
I now have two customers that are from away. One is a regular weekly customer the other is a one off for a couple selling their home here in Nova Scotia and are now living in Alberta.
The first one I'm not to worried about because I know the Family. But the new one from out west I got through a Reality Agent who I have done work for.
__________________
Ducke's lawn Care and Introducing Duck's Seasonal Decor.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-13-2011, 09:43 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
I'm still a noob but what I do is if it's a minor job (under $50) that isn't going to "hurt" if I get screwed, I do the job on the promise of being paid by mail.

If it's going to be more than $50, I request payment before doing the work.

I have a new client that I cut a rental property for locally and apparently he lives across the country in Denver, Colorado. I did his on the promise of payment, and he sent a check for the first cut and also included payment for the following month of cuts in advance. Nice.
Reply With Quote
  #3  
Old 06-14-2011, 03:11 AM
Fisher Fisher is offline
Senior Member
 
Join Date: Feb 2011
Location: White Bluff, TN
Posts: 156
Rep Power: 4
Fisher is on a distinguished road
Default

I have at least two residential from out of state and they are R.E.O properties in which I've never even met the realtor that asked me to mow them. There was three of these but after the first one I was informed that there was someone else signed up to take care of this property and was never paid for it. I do have five other customers that have out of state numbers though I believe they live local.

In total (out of state or not) I have twelve property owners that I have never met with in person or even via a representative of theirs. I suppose with any one of these that If I din't get paid for initial service that it might would be hard for me to collect without the ability to prove that this person did indeed hire us.
Reply With Quote
  #4  
Old 06-14-2011, 12:26 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,623
Rep Power: 10
Steve has disabled reputation
Default

Would it be better to bill a month in advance for your out of state customers?

If they didn't pay, wouldn't it be a pain for them if you took them to court? If they have property in your area and you got a judgment against them, wouldn't that make it easier to collect?

Quote:
but after the first one I was informed that there was someone else signed up to take care of this property and was never paid for it.
Did you do anything about this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 06-14-2011, 01:07 PM
Dragger Dragger is offline
Member
 
Join Date: Nov 2010
Location: Paw Paw West virginia
Age: 50
Posts: 75
Rep Power: 5
Dragger is on a distinguished road
Default

I have 5 customers that all live out of town/state that i do property for 1 is a house that is for sale and the others are weekend/vacation homes they all pay 30 days in advance except for the home that is for sale she pays 1 week in advance .

They Did not Question me when i told them i needed payment up front since they would not be there when i serviced there property .

Being a new business it would hurt me if i was into them for a months worth of work and they did not pay .
__________________
C&S Lawn Service

Reply With Quote
  #6  
Old 06-14-2011, 04:33 PM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

I suggest taking time stamped pictures before and after ,at least untill you start seeing payments ,I have heard of others doing this,then the out of towner claims it wasnt cut ,or asks for pics after the fact .
Reply With Quote
  #7  
Old 06-14-2011, 04:40 PM
Fisher Fisher is offline
Senior Member
 
Join Date: Feb 2011
Location: White Bluff, TN
Posts: 156
Rep Power: 4
Fisher is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Would it be better to bill a month in advance for your out of state customers?

If they didn't pay, wouldn't it be a pain for them if you took them to court? If they have property in your area and you got a judgment against them, wouldn't that make it easier to collect?



Did you do anything about this?
No, Steve I haven't done anything about this as it was just the one service that they got me for. I also never ask for any money up front from anyone, unless the total is over a certain amount and is usually a larger landscape project. As for regular maintenance customers I like to give everyone a chance and it has only failed me that one time (though I am still waiting on a check for $3k for work billed two weeks ago today that I handed the invoice to the property owner myself). I don't know if or how they even verify that I performed the work that I bill them for. I think that this helps build trust and I simply do not mow if the previous bill wasn't received on time before their next scheduled service whether it was a single weeks bill or a full month.

I also have a few that will mail back a check for 2-3 months of service to be credited to their account even when the bill was for just one service.

I have no doubt that at some point and time that I will take a hit for operating this way and hopefully it will just be a small one. I understand the view that If the customer can't pay a deposit to help cover materials especially if they ordered it c.o.d (stone, concrete, sand etc,.) Then they just may not be able to pay you after the work is done.

I know we've all heard on the news at some point about people getting paid or deposits for work that they never returned to perform. This is a big part of why I don't take money before work is done and on the occasions I do, I give proof of my bond, insurance and license information to the customer.
Reply With Quote
  #8  
Old 06-14-2011, 04:47 PM
Fisher Fisher is offline
Senior Member
 
Join Date: Feb 2011
Location: White Bluff, TN
Posts: 156
Rep Power: 4
Fisher is on a distinguished road
Default

Quote:
Originally Posted by bruces View Post
I suggest taking time stamped pictures before and after ,at least untill you start seeing payments ,I have heard of others doing this,then the out of towner claims it wasnt cut ,or asks for pics after the fact .

I take pictures as well. Though I rarely have ever been asked to show proof of work and really only on one r.e.o. property. I find pictures are also helpful for selling other services like showing them a dead shrub, much needed bed maintenance or that tree limb that somehow made it through the kitchen window. Pictures on initial service are good to have if you see something damaged or out of place you can show that it was that way before you even started work on the property.

On the other hand you may just show that you did indeed cut down their tulips that disappeared.
Reply With Quote
  #9  
Old 06-14-2011, 04:52 PM
Tom53 Tom53 is offline
new member
 
Join Date: Apr 2011
Location: Northwest Iowa
Posts: 57
Rep Power: 0
Tom53 is on a distinguished road
Default

This might be a situation where a contract, or some type of written agreement was made in advance of the work. Maybe not a formal contract, but something in writing stating the person requesting the service is either in charge of that particular property or has authority to request such lawn maintenance.

It could also state that payment is required in advance, or at least 50% of the expected cost. That way you wouldnt be out anything, or at least much of anything.

With that written agreement it might be easier to take them to court if payment wasnt made.

Its easy enough to tell them that you believe they are an honest company or person requesting this service, but that you have also been screwed in the past by others who you felt were honest, and thats the reason for payment up front. Put it to them nicely and they really shouldnt have a problem with it, but if they are hesitant, tell them you will take the before and after pictures that are date stamped like mentioned above, and email them if they want. If they still hesitate about an up front payment, I would tell them to find someone else, as its not worth your time worrying about not being paid. Especially if it is a large job.
Reply With Quote
  #10  
Old 06-14-2011, 09:13 PM
Ducke's Avatar
Ducke Ducke is offline
Senior Member
 
Join Date: Nov 2010
Location: The Duck Pond
Posts: 844
Rep Power: 5
Ducke is on a distinguished road
Default

I do plan on taking lots of pictures as I need some before and after for the web site.
I have also kept all the e-mail we have sent and I got him to send me an e-mail listing the things he wants done that way he can't say I said or didn't say to any of the things I do.
The worst part about this is we are in the middle of a Postal Strike so posting checks is an iffy thing. I know I will get them I just don't know how long it will take to get them.
__________________
Ducke's lawn Care and Introducing Duck's Seasonal Decor.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Dealing with problem customers - GopherHaul 51 Steve GopherHaul Lawn Care Business Show, Video, Book & Podcast Discussions. 0 12-16-2009 10:58 AM
Dealing with pain in the butt customers - GopherHaul 51 Steve Lawn Care Business Marketing - GopherHaul Forum News 0 12-16-2009 10:56 AM
Hello from the state of Delaware oldmanriver Introduce Yourself 5 11-26-2009 09:13 PM
The Pleasures Of Dealing with Customers sasquatchmonk Starting a lawn care business. 8 07-29-2009 12:44 PM
15 Techniques When Dealing With Customers Steve Show Off - Picture Post - Photo Gallery 0 12-12-2006 04:26 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Thanksgiving cards
Steve
11-10-2008 11:57 AM
Today 03:25 PM
by stevef1201
4 8,649
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
Today 03:19 PM
by stevef1201
11 410
leaf removal
Double J LLC
10-03-2014 05:24 PM
Today 03:14 PM
by stevef1201
28 2,708
Say Hello !!!
Steve
03-19-2007 12:18 PM
Today 01:36 PM
by Just Cuts
1,196 349,455
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
Today 12:31 PM
by jrs.landscaping
6 499
Hello from Kentucky
TRV
09-30-2014 06:42 PM
Today 10:49 AM
by Steve
13 1,480
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
Today 10:45 AM
by Steve
7 470
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
Today 10:23 AM
by Steve
179 14,394
Happy Thanksgiving!
Steve
Yesterday 09:48 AM
Yesterday 09:48 AM
by Steve
0 44
Contract or no contract?
TRV
11-20-2014 09:18 PM
11-26-2014 09:23 PM
by stevef1201
5 325
Pics for website
tbtigers03
11-21-2014 05:40 PM
11-26-2014 12:12 PM
by Just for Cuts
5 275
Hi from IL
steveinil
11-25-2014 02:07 PM
11-26-2014 11:21 AM
by Steve
1 105
WNY saying Hi.
Sargewesser
11-25-2014 07:27 AM
11-26-2014 11:20 AM
by Steve
1 108
How to: Use Thumbtack...
acrajchel
11-17-2014 06:39 PM
11-26-2014 11:19 AM
by Steve
18 701
Peco Bagger
AGPS
11-18-2014 02:20 PM
11-26-2014 10:58 AM
by Steve
10 441
Beginner Mistakes:...
Steve
01-31-2007 12:45 PM
11-26-2014 10:57 AM
by Steve
22 6,339
Billboards for marketing
ExtremeLawncareServices
11-16-2014 08:39 PM
11-26-2014 10:40 AM
by Steve
14 499
How much do you up sell...
Essex Groundskeeping
11-23-2014 07:13 PM
11-24-2014 06:29 PM
by stevef1201
8 266
This sucks...
Matther777
09-18-2014 05:56 PM
11-24-2014 05:49 PM
by biglee
16 3,308
Pressure Washing...
WesleySnips
07-31-2014 07:13 PM
11-24-2014 04:32 PM
by acrajchel
4 730
New website
Chilehead
11-20-2014 04:39 PM
11-23-2014 07:40 PM
by Just for Cuts
12 396
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
11-22-2014 10:49 PM
by Just for Cuts
16 623
Belt dealer problem
googus
11-21-2014 08:45 AM
11-21-2014 06:36 PM
by Steve
2 221
What is going on with...
biglee
11-14-2014 03:04 PM
11-20-2014 02:50 PM
by biglee
40 1,081
My advice for new guys
avetslawncare
11-15-2014 09:32 AM
11-19-2014 01:47 PM
by biglee
10 638
Lawn Care business...
crieg122
10-23-2014 02:23 PM
11-19-2014 12:39 PM
by acrajchel
28 2,001
raking leaves ?
robert8509
10-22-2014 10:19 PM
11-18-2014 04:24 PM
by acrajchel
14 1,567
Leaf removal
madmedic8575
10-24-2014 05:14 PM
11-17-2014 07:34 PM
by acrajchel
6 1,297
sod job
SGlawncare
10-30-2014 09:21 PM
11-17-2014 07:10 PM
by acrajchel
7 886
Customer wants me to...
Mr. Mow
11-09-2014 07:13 AM
11-17-2014 06:48 PM
by acrajchel
10 659
Hello!
Brian3137
11-11-2014 07:15 PM
11-17-2014 06:46 PM
by acrajchel
14 583
small biz in Phoenix,AZ
anthonyramos1
11-08-2014 09:35 PM
11-17-2014 05:59 PM
by acrajchel
2 409
Client won't pay...
WesleySnips
10-30-2014 03:53 PM
11-17-2014 05:37 PM
by acrajchel
22 1,508
Government contracts
avetslawncare
11-15-2014 08:50 AM
11-17-2014 12:59 PM
by Steve
2 370
Need help on deciding a...
Brian3137
11-10-2014 06:32 PM
11-17-2014 12:44 PM
by Steve
12 634
West cost lawn prices
SGlawncare
10-09-2014 10:51 PM
11-16-2014 07:54 AM
by stevef1201
8 1,715
So how do you guys...
Mr. Mow
10-26-2014 08:55 AM
11-15-2014 08:44 AM
by avetslawncare
14 1,840
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
11-13-2014 08:35 AM
by jrs.landscaping
81 32,060
The most dangerous part...
Steve
10-06-2014 03:45 PM
11-12-2014 05:05 PM
by stevef1201
14 1,804
A little hang up in snow...
stevef1201
11-08-2014 07:05 AM
11-12-2014 12:51 PM
by Steve
4 547
Bi-weekly winter...
lxarth
11-04-2014 08:37 PM
11-12-2014 10:06 AM
by WesleySnips
9 755
taking first steps...
sizemorelawncare
11-10-2014 08:24 PM
11-11-2014 01:21 PM
by Steve
1 429
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
11-11-2014 08:12 AM
by Just for Cuts
4 504
Business Cards
crieg122
10-25-2014 01:03 PM
11-11-2014 07:56 AM
by Just for Cuts
12 1,466
How the unregister?
alive101
11-04-2014 07:39 AM
11-10-2014 01:48 PM
by Steve
4 706
Belt adjustment question
googus
11-05-2014 06:43 AM
11-10-2014 01:38 PM
by Steve
5 613
Podcast
Shark1611
11-07-2014 05:42 PM
11-10-2014 11:41 AM
by Steve
1 407
hi, from Minnesota
rjklohn
11-07-2014 02:21 AM
11-07-2014 01:44 PM
by Steve
1 424
New to snow plowing
SS.Lawncare
11-05-2014 04:00 PM
11-07-2014 01:21 PM
by Steve
6 690
New Member
tonyap
11-05-2014 10:35 PM
11-07-2014 01:15 PM
by Steve
1 467
» Popular Tags
4wd aerocore apartment bid apartment lawn care estimate applying bid billy goat brushcutter blades bush charge christmas decorating deliquentaccounts ditches employee problems equipment rental estimate ferris first truck foreman georgia gopherhaul growing a lawn care business hiring how much to charge how to husqvarna hydraulic installation introduction landscape services lawn lawn care lawn care busines plan lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website marketing mechanic monthly mulch mulch price new business new mower ordinance per hour charge podcast profit on employee reo running a business savannah scag v-ride shreaded snow plowing starting a business start up lawn care business steep lawns steve stihl toro trailer trailer mate pro truck new used landscape walk behind walker won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 05:31 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 05:31 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy