Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Pricing mistake


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-14-2011, 09:09 AM
element009's Avatar
element009 element009 is offline
Senior Member
 
Join Date: Mar 2011
Location: Ocean County, NJ
Posts: 176
Rep Power: 6
element009 is on a distinguished road
Default Pricing mistake

Hey guys,

I recently quoted someone 35/week to cut their lawn. After cutting it twice, I realized I underpriced this job severely. I think I should've quoted 55 or 60. I have no idea what I was thinking when I went on the estimate. I must have been tired or something.

Anyway, I don't want to lose the client, so I'm thinking of just biting the bullet for the year because it's a good neighborhood to be in.

Is there any way I can approach the client about raising the price now without ticking them off? Suggestions?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-14-2011, 01:48 PM
Liberty Landscaping LLC Liberty Landscaping LLC is offline
Senior Member
 
Join Date: Oct 2009
Location: Woodbridge, NJ
Posts: 243
Rep Power: 7
Liberty Landscaping LLC is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
If you don't have a contract I would be upfront with them say listen when I estimated your location I made a mistake take it up 10 or so more then that and they are sure to snap. Let us know how it works out but be upfront.
__________________
Liberty Landscaping LLC
www.libertylndscpng.com
Woodbridge, NJ
Reply With Quote
  #3  
Old 05-14-2011, 08:51 PM
Ducke's Avatar
Ducke Ducke is offline
new member
 
Join Date: Nov 2010
Location: The Duck Pond
Posts: 844
Rep Power: 0
Ducke is on a distinguished road
Default

Quote:
Originally Posted by element009 View Post
Hey guys,

I recently quoted someone 35/week to cut their lawn. After cutting it twice, I realized I underpriced this job severely. I think I should've quoted 55 or 60. I have no idea what I was thinking when I went on the estimate. I must have been tired or something.

Anyway, I don't want to lose the client, so I'm thinking of just biting the bullet for the year because it's a good neighborhood to be in.

Is there any way I can approach the client about raising the price now without ticking them off? Suggestions?
Quote:
Originally Posted by Liberty Landscaping LLC View Post
If you don't have a contract I would be upfront with them say listen when I estimated your location I made a mistake take it up 10 or so more then that and they are sure to snap. Let us know how it works out but be upfront.

Liberty has a point but you should look at the bigger picture. You said "so I'm thinking of just biting the bullet for the year because it's a good neighborhood to be in. so do you think you can get say maybe 5 or so jobs by being in the area? maybe taking the $5-$10 hit for this guy will pay off with more jobs. Think it over before you tick this customer off.
You know what they say " Its easier to keep a customer then it is to try and get one back".


Graham
Reply With Quote
  #4  
Old 05-14-2011, 09:31 PM
shadrach's Avatar
shadrach shadrach is offline
Senior Member
 
Join Date: Mar 2010
Location: Indiana
Posts: 261
Rep Power: 7
shadrach is on a distinguished road
Default

The sooner you let them know the better. Be polite but be honest too. Decide what you want the outcome of the conversation to be before you have it. Have 2 options - 1 for if they react well & 1 for if they don't . If you get stuck doing it for the price you originally quoted, an option is to let them know that they cannot tell anyone else what you are charging. Waiting until next year and springing a big price change on them wont work - they will think that because you did it for that price for a year that they will be able to find someone else that will too.
Reply With Quote
  #5  
Old 05-14-2011, 10:49 PM
Johnny_boy02 Johnny_boy02 is offline
Senior Member
 
Join Date: May 2011
Posts: 141
Rep Power: 6
Johnny_boy02 is on a distinguished road
Default

Honestly I would tell them I made a mistake and that I was going to honor the price but I would appreciate if anyone asked them how much I charged to tell them XXXXX.

People love when the either know or think they are getting a great deal, they will eat it up.
Reply With Quote
  #6  
Old 05-14-2011, 10:50 PM
USA Lawn Care USA Lawn Care is offline
Member
 
Join Date: Jan 2011
Posts: 62
Rep Power: 6
USA Lawn Care is on a distinguished road
Default

I was in the exact situation last season. Bid a friend's yard.....she said the company mowing it now was doing it for $30. Based on the previous price and what I saw, I could very fairly do it for $25. She agreed and after the 2nd cut, she informed me that the mowing included the common area down the private drive. Based on the previous low ball price I never would have guessed it included the common area. I kept mowing for the season, picked up the yard across the drive for $60 and before this mowing season, informed her of my mistake, I had honored my quoted price but it was definitely a $40 cut with the extra mowing now. I told her I completely understood if she wanted to go back to the $30 cut of her previous company but I can't, as a business, cut this for $25. She came back and said the $40 was fine and also gave me her office building to cut. The husband and wife are both self employed, understood my business decision and luckily saw the value in the work I perform and my honesty with the situation. You can either let them know now or finish up the season and maybe pick up a near by customer but either way, just put it in the perspective of a business decision. It's not the end of the world. Best of luck.
Reply With Quote
  #7  
Old 05-15-2011, 12:24 AM
Liberty Landscaping LLC Liberty Landscaping LLC is offline
Senior Member
 
Join Date: Oct 2009
Location: Woodbridge, NJ
Posts: 243
Rep Power: 7
Liberty Landscaping LLC is on a distinguished road
Default

Blame it on lack of sleep or speed reading I thought he said it was a good neighbor not neighborhood. LOL. I would still try to raise the price. They def arent going to take that jump next season. Honesty is always the best way to go. If they say no. If you have no contract and you want to stop tell them you will finish out the month if it hurts your wallet that much. That way its only a 2 or so more cuts and it doesnt kill you for the season.
__________________
Liberty Landscaping LLC
www.libertylndscpng.com
Woodbridge, NJ
Reply With Quote
  #8  
Old 05-15-2011, 09:22 AM
element009's Avatar
element009 element009 is offline
Senior Member
 
Join Date: Mar 2011
Location: Ocean County, NJ
Posts: 176
Rep Power: 6
element009 is on a distinguished road
Default

I think I will be honest and tell her my mistake. I feel like if I try to up the price to 55 from 35, it will be a shock. She might be more comfortable w/ 45. I'd still be too low, but it would be better than the current price.

My plan is to tell her I made a mistake and that I should really be charging around 55-60 for that size lawn.

Then I guess I'll see how she feels from there. If she's agreeable, great. If not, I'll tell her I understand that she's upset, but that I cannot continue to cut that lawn for 35. The lowest I could possibly do it for is 45. I'll finish out this month at the 35 price, but after that, I'll have to up the price.....

Does this sound like a reasonable approach?
Reply With Quote
  #9  
Old 05-15-2011, 09:36 AM
shadrach's Avatar
shadrach shadrach is offline
Senior Member
 
Join Date: Mar 2010
Location: Indiana
Posts: 261
Rep Power: 7
shadrach is on a distinguished road
Default

Sounds good. Finishing out he month is a good approach (keeps the client from feeling cornered). If it is a reasonable person it will probably work out for you.
Framing it as a business decision (not a personal decision) helps too.
Reply With Quote
  #10  
Old 05-16-2011, 10:40 AM
Robc Robc is offline
Member
 
Join Date: Apr 2011
Posts: 44
Rep Power: 6
Robc is on a distinguished road
Default

Quote:
Originally Posted by element009 View Post
Hey guys,

I recently quoted someone 35/week to cut their lawn. After cutting it twice, I realized I underpriced this job severely. I think I should've quoted 55 or 60. I have no idea what I was thinking when I went on the estimate. I must have been tired or something.

Anyway, I don't want to lose the client, so I'm thinking of just biting the bullet for the year because it's a good neighborhood to be in.

Is there any way I can approach the client about raising the price now without ticking them off? Suggestions?
Whats your plan so this doesnt happen again? Do you have some kind of standard to bid by that way if your tired it doesnt matter...This happens to alot of us probably. Walking up to a lawn and thinking - oh i could do this for about $50 - is not the best way to bid if you know what i mean...
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Lucky Mistake CanadayLandscaping General Talk 3 05-13-2011 03:02 PM
Be Careful - Learn From My Mistake NewLeafca Health, Safety and Accident Issues. 11 06-07-2010 03:04 AM
Biggest business mistake? Steve General Business Discussions 0 10-21-2008 10:03 PM
What was your biggest start up mistake? Steve Starting a lawn care business. 3 03-07-2007 12:52 PM
Beginner Mistake Steve Starting a lawn care business. 0 12-20-2006 12:06 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Hello from Alabama
pruzilla
Yesterday 01:20 PM
Today 08:14 AM
by pruzilla
2 40
Hello from Centreville!
Daveylawns
05-23-2016 09:04 AM
05-24-2016 04:08 PM
by Steve
1 62
Laying new grass, Sod...
WarriorLandscapingCAN
05-23-2016 10:07 AM
05-23-2016 08:41 PM
by Steve
1 49
I need some aeration...
rootytalbot
08-14-2015 12:32 PM
05-23-2016 09:06 AM
by Daveylawns
10 3,759
To mow weekly or Biweekly
WarriorLandscapingCAN
05-11-2016 04:09 PM
05-22-2016 11:45 AM
by jrs.landscaping
8 277
Prolin
rmccutchan
05-21-2016 04:53 PM
05-21-2016 06:36 PM
by rmccutchan
2 69
Upgraded to a new mower
Stevenor92
05-17-2016 08:17 PM
05-20-2016 07:08 PM
by Stevenor92
8 196
Intro
LaraRahmani
05-18-2016 02:54 PM
05-19-2016 02:43 PM
by Steve
2 105
Best Push Mower You Have...
markty
05-14-2016 03:46 PM
05-18-2016 07:34 PM
by Stevenor92
4 177
New mower!!!!
Stevenor92
05-18-2016 03:46 AM
05-18-2016 06:39 PM
by Stevenor92
2 109
Say Hello !!!
Steve
03-19-2007 11:18 AM
05-18-2016 02:59 PM
by LaraRahmani
1,249 434,708
Stupid idea?
hopolb33
05-13-2016 11:25 AM
05-16-2016 11:22 AM
by Steve
1 149
Planting SKYBOUND CEDARS
FrankieeLawnz
05-13-2016 03:59 PM
05-16-2016 11:21 AM
by Steve
1 133
Edging Fad...
Tree geek
05-10-2016 11:29 PM
05-15-2016 11:12 PM
by Tree geek
2 180
Business Overload
Chilehead
05-06-2016 09:27 PM
05-13-2016 11:15 AM
by Steve
11 375
Hello from great state...
Cel1980
05-11-2016 09:00 AM
05-13-2016 11:07 AM
by Steve
2 152
Did this job free to...
JJand M Lawncare
05-02-2016 02:33 PM
05-11-2016 03:54 PM
by JJand M Lawncare
10 418
How to tell Cust. to...
GeeGood
04-09-2008 09:55 PM
05-09-2016 07:08 PM
by JJand M Lawncare
16 5,507
Echo SRM 230 trouble.
Jack Rabbit
05-08-2016 06:16 PM
05-08-2016 11:22 PM
by Just for Cuts
1 145
Toro ZTR Issues
rsanchez1203
05-06-2016 09:27 PM
05-07-2016 10:26 AM
by Steve
2 168
Correct way to quote a...
WarriorLandscapingCAN
05-02-2016 11:52 AM
05-03-2016 10:59 AM
by Steve
1 281
Having an issue with...
Mr. Mow
04-27-2016 03:58 PM
04-28-2016 05:04 AM
by Sprinkler Buddy
2 287
Hello From Virginia
JJand M Lawncare
04-25-2016 01:02 PM
04-27-2016 05:20 PM
by Steve
5 328
» Popular Tags
advertising become an entrepreneur best mower be your own boss break business education business help business management contractor hacks deck lift dethatcher edging entrepreneur entrepreneur education estimates free lawn care fuel problems fuel pump half moon blade hydro increase customers jjandm lawncare landscape landscape design landscaping landscaping design company landscaping richmond va landscping lawncare lawn mowing lawnservice lowering grade marketing mulch new business planting plowing raising grade residential lawn care richmond va richmond virginia lawn care roundup safety scag snowblower snow plowing snow shovel solo solo backpack sprayer start a business start a lawn care business start business start up swzt toro timecutter tree tree pics tree service video walk behind what to charge work from home
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 02:33 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 02:33 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy