Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Pricing mistake


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-14-2011, 09:09 AM
element009's Avatar
element009 element009 is offline
Senior Member
 
Join Date: Mar 2011
Location: Ocean County, NJ
Posts: 176
Rep Power: 5
element009 is on a distinguished road
Default Pricing mistake

Hey guys,

I recently quoted someone 35/week to cut their lawn. After cutting it twice, I realized I underpriced this job severely. I think I should've quoted 55 or 60. I have no idea what I was thinking when I went on the estimate. I must have been tired or something.

Anyway, I don't want to lose the client, so I'm thinking of just biting the bullet for the year because it's a good neighborhood to be in.

Is there any way I can approach the client about raising the price now without ticking them off? Suggestions?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-14-2011, 01:48 PM
Liberty Landscaping LLC Liberty Landscaping LLC is offline
Senior Member
 
Join Date: Oct 2009
Location: Woodbridge, NJ
Posts: 243
Rep Power: 6
Liberty Landscaping LLC is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
If you don't have a contract I would be upfront with them say listen when I estimated your location I made a mistake take it up 10 or so more then that and they are sure to snap. Let us know how it works out but be upfront.
__________________
Liberty Landscaping LLC
www.libertylndscpng.com
Woodbridge, NJ
Reply With Quote
  #3  
Old 05-14-2011, 08:51 PM
Ducke's Avatar
Ducke Ducke is offline
Senior Member
 
Join Date: Nov 2010
Location: The Duck Pond
Posts: 844
Rep Power: 5
Ducke is on a distinguished road
Default

Quote:
Originally Posted by element009 View Post
Hey guys,

I recently quoted someone 35/week to cut their lawn. After cutting it twice, I realized I underpriced this job severely. I think I should've quoted 55 or 60. I have no idea what I was thinking when I went on the estimate. I must have been tired or something.

Anyway, I don't want to lose the client, so I'm thinking of just biting the bullet for the year because it's a good neighborhood to be in.

Is there any way I can approach the client about raising the price now without ticking them off? Suggestions?
Quote:
Originally Posted by Liberty Landscaping LLC View Post
If you don't have a contract I would be upfront with them say listen when I estimated your location I made a mistake take it up 10 or so more then that and they are sure to snap. Let us know how it works out but be upfront.

Liberty has a point but you should look at the bigger picture. You said "so I'm thinking of just biting the bullet for the year because it's a good neighborhood to be in. so do you think you can get say maybe 5 or so jobs by being in the area? maybe taking the $5-$10 hit for this guy will pay off with more jobs. Think it over before you tick this customer off.
You know what they say " Its easier to keep a customer then it is to try and get one back".


Graham
__________________
Ducke's lawn Care and Introducing Duck's Seasonal Decor.
Reply With Quote
  #4  
Old 05-14-2011, 09:31 PM
shadrach's Avatar
shadrach shadrach is offline
Senior Member
 
Join Date: Mar 2010
Location: Indiana
Posts: 258
Rep Power: 6
shadrach is on a distinguished road
Default

The sooner you let them know the better. Be polite but be honest too. Decide what you want the outcome of the conversation to be before you have it. Have 2 options - 1 for if they react well & 1 for if they don't . If you get stuck doing it for the price you originally quoted, an option is to let them know that they cannot tell anyone else what you are charging. Waiting until next year and springing a big price change on them wont work - they will think that because you did it for that price for a year that they will be able to find someone else that will too.
Reply With Quote
  #5  
Old 05-14-2011, 10:49 PM
Johnny_boy02 Johnny_boy02 is offline
Senior Member
 
Join Date: May 2011
Posts: 141
Rep Power: 4
Johnny_boy02 is on a distinguished road
Default

Honestly I would tell them I made a mistake and that I was going to honor the price but I would appreciate if anyone asked them how much I charged to tell them XXXXX.

People love when the either know or think they are getting a great deal, they will eat it up.
Reply With Quote
  #6  
Old 05-14-2011, 10:50 PM
USA Lawn Care USA Lawn Care is offline
Member
 
Join Date: Jan 2011
Posts: 62
Rep Power: 5
USA Lawn Care is on a distinguished road
Default

I was in the exact situation last season. Bid a friend's yard.....she said the company mowing it now was doing it for $30. Based on the previous price and what I saw, I could very fairly do it for $25. She agreed and after the 2nd cut, she informed me that the mowing included the common area down the private drive. Based on the previous low ball price I never would have guessed it included the common area. I kept mowing for the season, picked up the yard across the drive for $60 and before this mowing season, informed her of my mistake, I had honored my quoted price but it was definitely a $40 cut with the extra mowing now. I told her I completely understood if she wanted to go back to the $30 cut of her previous company but I can't, as a business, cut this for $25. She came back and said the $40 was fine and also gave me her office building to cut. The husband and wife are both self employed, understood my business decision and luckily saw the value in the work I perform and my honesty with the situation. You can either let them know now or finish up the season and maybe pick up a near by customer but either way, just put it in the perspective of a business decision. It's not the end of the world. Best of luck.
Reply With Quote
  #7  
Old 05-15-2011, 12:24 AM
Liberty Landscaping LLC Liberty Landscaping LLC is offline
Senior Member
 
Join Date: Oct 2009
Location: Woodbridge, NJ
Posts: 243
Rep Power: 6
Liberty Landscaping LLC is on a distinguished road
Default

Blame it on lack of sleep or speed reading I thought he said it was a good neighbor not neighborhood. LOL. I would still try to raise the price. They def arent going to take that jump next season. Honesty is always the best way to go. If they say no. If you have no contract and you want to stop tell them you will finish out the month if it hurts your wallet that much. That way its only a 2 or so more cuts and it doesnt kill you for the season.
__________________
Liberty Landscaping LLC
www.libertylndscpng.com
Woodbridge, NJ
Reply With Quote
  #8  
Old 05-15-2011, 09:22 AM
element009's Avatar
element009 element009 is offline
Senior Member
 
Join Date: Mar 2011
Location: Ocean County, NJ
Posts: 176
Rep Power: 5
element009 is on a distinguished road
Default

I think I will be honest and tell her my mistake. I feel like if I try to up the price to 55 from 35, it will be a shock. She might be more comfortable w/ 45. I'd still be too low, but it would be better than the current price.

My plan is to tell her I made a mistake and that I should really be charging around 55-60 for that size lawn.

Then I guess I'll see how she feels from there. If she's agreeable, great. If not, I'll tell her I understand that she's upset, but that I cannot continue to cut that lawn for 35. The lowest I could possibly do it for is 45. I'll finish out this month at the 35 price, but after that, I'll have to up the price.....

Does this sound like a reasonable approach?
Reply With Quote
  #9  
Old 05-15-2011, 09:36 AM
shadrach's Avatar
shadrach shadrach is offline
Senior Member
 
Join Date: Mar 2010
Location: Indiana
Posts: 258
Rep Power: 6
shadrach is on a distinguished road
Default

Sounds good. Finishing out he month is a good approach (keeps the client from feeling cornered). If it is a reasonable person it will probably work out for you.
Framing it as a business decision (not a personal decision) helps too.
Reply With Quote
  #10  
Old 05-16-2011, 10:40 AM
Robc Robc is offline
Member
 
Join Date: Apr 2011
Posts: 44
Rep Power: 4
Robc is on a distinguished road
Default

Quote:
Originally Posted by element009 View Post
Hey guys,

I recently quoted someone 35/week to cut their lawn. After cutting it twice, I realized I underpriced this job severely. I think I should've quoted 55 or 60. I have no idea what I was thinking when I went on the estimate. I must have been tired or something.

Anyway, I don't want to lose the client, so I'm thinking of just biting the bullet for the year because it's a good neighborhood to be in.

Is there any way I can approach the client about raising the price now without ticking them off? Suggestions?
Whats your plan so this doesnt happen again? Do you have some kind of standard to bid by that way if your tired it doesnt matter...This happens to alot of us probably. Walking up to a lawn and thinking - oh i could do this for about $50 - is not the best way to bid if you know what i mean...
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Lucky Mistake CanadayLandscaping General Talk 3 05-13-2011 03:02 PM
Be Careful - Learn From My Mistake NewLeafca Health, Safety and Accident Issues. 11 06-07-2010 03:04 AM
Biggest business mistake? Steve General Business Discussions 0 10-21-2008 10:03 PM
What was your biggest start up mistake? Steve Starting a lawn care business. 3 03-07-2007 12:52 PM
Beginner Mistake Steve Starting a lawn care business. 0 12-20-2006 12:06 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
First big mower decision?
SGL1
03-28-2015 08:58 AM
Today 08:16 PM
by Just for Cuts
8 122
35,000 Eddm
greenscaper123
03-18-2015 12:51 PM
Today 07:48 PM
by Dan Tanner
21 568
Employee job training...
brookline
12-15-2014 07:15 PM
Today 07:39 PM
by SGL1
30 2,442
Finally got a warehouse
avetslawncare
03-12-2015 07:52 PM
Today 07:36 PM
by SGL1
16 585
Ferris FW35 questions
Chilehead
03-10-2015 08:31 PM
Today 07:08 PM
by Dan Tanner
7 429
Bid for large home...
lxarth
03-22-2015 11:06 AM
Today 07:03 PM
by avetslawncare
11 402
Covering a landscape...
Dan Tanner
Yesterday 09:01 AM
Today 06:55 PM
by Dan Tanner
5 126
Dethatching attachments
jcurr33
Yesterday 08:56 PM
Today 05:18 PM
by jcurr33
2 75
Commercial Jobs
CurbAppeal1
03-25-2015 04:22 PM
Today 02:24 PM
by Steve
7 255
Hydro oil
googus
Today 06:45 AM
Today 02:23 PM
by Steve
1 38
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
Today 02:07 PM
by Steve
4 429
Trepidation about...
michellemarvin
03-23-2015 07:46 PM
Today 01:40 PM
by Steve
3 204
How do you get...
ESREVER
03-25-2015 01:30 PM
Today 01:38 PM
by Steve
8 238
I lost a long term...
Sprinkler Buddy
09-04-2011 02:24 PM
Today 01:36 PM
by Steve
16 3,486
Billing methods
jcurr33
03-26-2015 01:33 PM
Yesterday 05:13 PM
by avetslawncare
8 244
bidding a cemetery....
NPM_LLC
03-28-2015 10:56 AM
Yesterday 01:18 PM
by jrs.landscaping
5 150
Weed and Feed
robkattankate
03-19-2015 09:00 PM
Yesterday 08:42 AM
by Dan Tanner
5 572
Mower vs lot size advice
jcurr33
03-25-2015 09:29 PM
03-28-2015 08:37 AM
by Dan Tanner
5 214
hoa bid need help
bigdaveha12
03-24-2015 08:29 PM
03-27-2015 11:17 PM
by lxarth
6 282
introducing myself
chris2500hd
03-24-2015 11:16 AM
03-27-2015 02:02 PM
by Steve
8 257
Flag or no flag
Matther777
03-24-2015 02:41 PM
03-27-2015 12:25 PM
by biglee
10 361
Office Administration...
Girlfriend
03-26-2015 05:40 PM
03-26-2015 05:40 PM
by Girlfriend
0 710
Is this tree beyond help?
SGL1
03-22-2015 05:35 PM
03-25-2015 08:55 PM
by SGL1
14 1,126
Opinions on truck wrap
Trupro
02-28-2015 03:21 PM
03-25-2015 07:54 PM
by Trupro
33 1,621
The New Wave!!!! Read...
Jamesw86
03-22-2015 08:33 PM
03-25-2015 02:50 PM
by Steve
10 343
grass in the gas tank
robkattankate
03-23-2015 04:37 PM
03-25-2015 02:36 PM
by Steve
5 225
Helping others
hansenslawncare
09-15-2011 08:50 PM
03-25-2015 02:33 PM
by Steve
11 2,687
DOT Number
acrajchel
03-20-2015 05:56 PM
03-25-2015 02:28 PM
by Steve
7 533
Michelin x tweel.
apmAkron
03-23-2015 04:22 PM
03-24-2015 12:40 PM
by Steve
3 155
spike aerator???
Bradcook21
03-21-2015 01:55 PM
03-24-2015 10:32 AM
by acrajchel
4 245
Hello from Maryland
michellemarvin
03-23-2015 12:44 PM
03-23-2015 07:33 PM
by michellemarvin
2 169
hello from south GA.
CCandALawnCare
03-23-2015 03:46 AM
03-23-2015 07:06 PM
by CCandALawnCare
2 148
Say Hello !!!
Steve
03-19-2007 11:18 AM
03-23-2015 06:14 PM
by jethro
1,218 380,432
Is anyone doing mosquito...
BWild
01-27-2015 11:30 AM
03-23-2015 12:28 PM
by Steve
9 883
Should i take on this...
christw
03-17-2013 01:23 PM
03-22-2015 09:02 PM
by ExtremeLawncareServices
36 7,612
mower stalls when...
boog
03-19-2015 08:20 AM
03-21-2015 08:13 PM
by Wolf4dk
7 293
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
03-20-2015 10:00 PM
by ExtremeLawncareServices
32 4,000
Hello Emily Reyes from...
Webster14829
03-20-2015 11:23 AM
03-20-2015 03:36 PM
by Steve
2 201
Finally going to give it...
jcurr33
03-12-2015 08:09 PM
03-20-2015 03:31 PM
by Steve
10 589
Weed id?
SGL1
03-17-2015 08:20 PM
03-20-2015 02:37 PM
by Steve
6 305
Mobile small engine...
luckylogger
03-15-2015 02:05 PM
03-20-2015 06:17 AM
by jrs.landscaping
15 512
Brad Cook 21
SC93
03-16-2015 10:40 PM
03-19-2015 09:04 PM
by Bradcook21
4 473
honest opinion please
uppercut
02-17-2015 01:30 AM
03-18-2015 02:55 PM
by Steve
15 1,356
Repair or replace the...
lxarth
12-17-2014 04:07 PM
03-18-2015 02:49 PM
by Just for Cuts
21 2,052
new to the site
bigdaveha12
03-17-2015 09:13 PM
03-18-2015 02:33 PM
by Steve
1 230
Small dovetail truck...
ExtremeLawncareServices
03-04-2015 06:47 PM
03-17-2015 10:14 PM
by ExtremeLawncareServices
17 891
New Site Hows it look
Infinitelawn
03-16-2015 10:32 AM
03-17-2015 08:15 PM
by SGL1
3 306
mulch questions
Bradcook21
03-08-2015 08:37 AM
03-17-2015 07:00 PM
by Bradcook21
23 1,040
Scag hydro w/b frame...
Just for Cuts
03-11-2015 03:32 PM
03-17-2015 06:37 PM
by lxarth
11 658
Buy new or used?
lxarth
12-26-2014 09:50 PM
03-17-2015 06:11 PM
by lxarth
14 1,774
» Popular Tags
ad landscaping aerocore apartment bid apartment lawn care estimate applying auger billy goat brushcutter blades bush contract help deliquentaccounts design ditches door hangers employee problems equipment rental estimate ferris flyers foreman free advertising google growing a lawn care business hiring husqvarna introduction jobs john deere quik trac landscape services lawn lawn care lawn care business seo lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lawn mowing managing a lawn care business marketing marketing secrets mr dave mulch new business new mower per hour service pricing pto running a business secrets to landscaping seo shell small engine repair snow plowing square foot starting a lawn care business steep lawns sulky theft toro toro grand stand trailer tree trimmer rack up sell employee walk behind web design website website design winterization
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:30 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:30 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy