Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Community Assistance

Community Assistance Community questions, comments, and suggestions. Problems posting? Email me.

who to do?


Community Assistance

Community questions, comments, and suggestions. Problems posting? Email me.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-12-2011, 07:57 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default who to do?

You know when rain is predicted, you want to get everyone done right away?!

What happens when you can't, and at the start of next week;



Do you;

a) stick to the schedule, it rained on their day (not your fault) they will have to wait until next time.

b) do the lawns which hadn't been done (due to the rain previously) BEFORE the lawns on your schedule.



********-


If you choose "b", what happens if rain is once again predicted? You end up upsetting all of your clients by trying to be fair?


****************-


Also, customers tend to say "you didn't show up last time" when it had been raining, as if it's my god damn fault and I'm supposed to give them something.


I'm having a very stressful beginning of this season. I now love lifting my heavy bags of grass and smashing them in the trailer to let off some steam. I'm at the point of telling some customers to get lost. I'm sick an tired of their attitudes. My first response to the next irritation will be, "find someone else, goodbye".


I have 12 messages from people wanting to hire me, I have no interest in taking them I'm so fed up with this crap. No one is useful enough to help me out down here. Just some idiots who want to make a buck for doing nothing.

Last edited by CHEESE2009; 05-12-2011 at 08:07 PM.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-12-2011, 08:20 PM
Ducke's Avatar
Ducke Ducke is offline
new member
 
Join Date: Nov 2010
Location: The Duck Pond
Posts: 844
Rep Power: 0
Ducke is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Wow I really feel for you man
You are having a hard go of it this season.
Try getting a hour or so me time.
I sometimes just go to an old dead end road were there are no houses and shut off the truck sit there real quite and then scream my guts out pound the steering wheel and hit the dash then sit there a little longer and have a great laugh.
Then its back to life and all it troubles again.
One good thing I did pick up on is all your problems make mine seem so small I got it pretty good.

Thanks Cheeze
Graham
Reply With Quote
  #3  
Old 05-12-2011, 08:35 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Well I failed anger management. I tend to keep it inside now only because of the consequences I received awhile back. It's getting really hard to keep my cool lately and I've already smashed quite a few things.

The worst part is I end up making things worse when I try to let my anger out. It's nearly impossible to stop. I have extreme anxiety issues and I go into "caveman" survival mode. I had to get a wheel alignment along with cleaning the interior of the truck as I ended up throwing everything near me into the glass which lucky for me, didn't shatter. Today, my dethatcher is waiting for garbage day - it bounced out of the trailer and it's totally messed up.


Being outdoors and getting sun is supposed to make people feel positive, but I believe there is a point when I would become fried.


To get some me time sounds good, but that's how I feel every day. Every day it's just me, it's too much ME and nothing else. I go crazy alone which I why I'm attached to most of my clients. Woman are out of the question, they just add more stress and nothing more.
Reply With Quote
  #4  
Old 05-12-2011, 09:01 PM
shadrach's Avatar
shadrach shadrach is online now
Senior Member
 
Join Date: Mar 2010
Location: Indiana
Posts: 261
Rep Power: 6
shadrach is on a distinguished road
Default

One option is to "split the difference" instead of 3 times in 3 weeks do it twice - still go in order of when they are normally done and space it to where the 2nd cut gets you back on track.
Another way is to do the smaller ones first and work your way up - doesn't get you there any faster but feeling like you have accomplished something lifts your spirits a bit.
If you have that many people wanting to hire you then quote them a little higher than what you have been charging. Use the ones you get to replace the ones that are complaining the loudest.
The hardest lesson for me to learn was that you cannot make everybody happy. People can hire/fire any lawn guy they want. You can hire/fire any customer you want too. Its supply and demand. If you have lots of time & few clients you put up with more. If you have no time & lots of clients you choose who you want to work for.
Reply With Quote
  #5  
Old 05-12-2011, 09:18 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

I get no respect.

There's nothing stopping me from driving to the end of the world.
Reply With Quote
  #6  
Old 05-13-2011, 03:37 AM
cruzgardening cruzgardening is offline
Senior Member
 
Join Date: Aug 2010
Posts: 277
Rep Power: 5
cruzgardening is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post
I get no respect.

There's nothing stopping me from driving to the end of the world.
you get tons of respect here bro i really think the people who you hangout with should completely change specially the clients that give you a hard time haha good times man

but i think you should keep it fair and let your clients know they can pay extra for you to work in the rain and lets see what they say, the ones that say ok charge them 3 times ur usual service fee
Reply With Quote
  #7  
Old 05-13-2011, 03:07 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,458
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I have 12 messages from people wanting to hire me, I have no interest in taking them I'm so fed up with this crap. No one is useful enough to help me out down here. Just some idiots who want to make a buck for doing nothing.
Scott,

Often we talk about the importance of answering phones and getting back to people. Are these messages from new potential customers or current ones?

If they are new potential customers, could signing them up and replacing some that are irritating you be helpful?

Or what is your view on this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 05-29-2011, 11:50 AM
Robc Robc is offline
Member
 
Join Date: Apr 2011
Posts: 44
Rep Power: 5
Robc is on a distinguished road
Default

I always mow in the rain anyways. Ive been pretty frustrated and mad at some properties but most of the time I dont like to get to far behind. And my toro 36" will not catch at all in the rain. But as long as its not a down pour why not put the rain gear on and mow? Its alot slower but if you are by yourself the only hourly wage is your own.
Or take a day off and mow on the weekend? unless you work 7 days a week.
Or hire a helper????
Reply With Quote
  #9  
Old 05-29-2011, 06:59 PM
mark123's Avatar
mark123 mark123 is online now
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 8
mark123 is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post
...
a) stick to the schedule, it rained on their day (not your fault) they will have to wait until next time.

b) do the lawns which hadn't been done (due to the rain previously) BEFORE the lawns on your schedule.
...
If they cancel because it's too wet or raining then the answer is A. If I give up for the day because of rain then it's B. If it's my choice I always start when I stopped and just play catch up until I do. Sometimes that means burning every ounce of daylight on the mower but skipping lawns means skipping money.

If they cancel me because of muddy brown tracks then screw 'em. They can wait. My business runs my way and the customer is not going to tell me to treat my other customers poorly to cater to them. Especially when they have a $22 lawn that already only gets cut twice per month.

I did buy a rain coat this year so that I can keep going on days that would have stopped me before. The cut quality really suffers but at least I knock them down.
Reply With Quote
  #10  
Old 05-29-2011, 08:51 PM
Dragger Dragger is offline
Member
 
Join Date: Nov 2010
Location: Paw Paw West virginia
Age: 51
Posts: 75
Rep Power: 5
Dragger is on a distinguished road
Default

I normally try to keep them in order but i am not as busy as you so i have a couple free hours at the end of each day i can use to play catch up on the dry days

But this yea has been bad for rain for sure
__________________
C&S Lawn Service

Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
I have a great idea!
biglee
04-05-2015 06:20 PM
Today 05:52 AM
by bridgetdevers
5 669
Unemployment rates drop,...
Steve
Yesterday 12:40 PM
Yesterday 03:53 PM
by GreenWorx
1 46
Before & After tree...
COREtreeservice
07-01-2015 09:20 PM
07-01-2015 09:20 PM
by COREtreeservice
0 62
Dogs
Mr. Mow
06-29-2015 02:37 PM
07-01-2015 11:28 AM
by Steve
6 1,825
Ready to learn and get...
Koley Lawn & Landscape
06-28-2015 05:16 AM
07-01-2015 11:26 AM
by Steve
8 1,819
Three Stripe Land Care...
hammr04
06-30-2015 07:19 PM
07-01-2015 11:24 AM
by Steve
1 62
Just about mid year, how...
GreenWorx
06-24-2015 07:05 PM
06-30-2015 07:41 PM
by hammr04
5 1,879
Country Life Lawn Care
darleneh
06-29-2015 11:24 AM
06-30-2015 01:25 PM
by Steve
3 1,720
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
06-29-2015 09:23 PM
by Chilehead
6 1,837
I dont know what to do...
Bradcook21
06-21-2015 08:49 AM
06-29-2015 02:30 PM
by Mr. Mow
11 2,090
Marketing ideas
xandrew245x
04-29-2014 06:35 AM
06-25-2015 07:11 PM
by GreenWorx
34 5,685
Never ending sod jobs
avetslawncare
06-05-2015 09:46 PM
06-25-2015 11:42 AM
by Steve
11 2,319
Weed and Feed Service...
mike94740
06-23-2015 05:50 PM
06-24-2015 09:56 PM
by avetslawncare
2 1,775
Trimming hedges / trees,...
Hard-Body lawn & garden
06-23-2015 07:08 PM
06-24-2015 09:59 AM
by Steve
1 1,776
Hi Everyone from Arkansas
KellyMarie
06-04-2015 04:16 PM
06-23-2015 01:34 PM
by KellyMarie
4 2,047
how to make customers...
Bradcook21
05-27-2015 05:04 PM
06-23-2015 06:36 AM
by GreenWorx
7 2,276
problems with a customer...
LawnCareMan280
06-16-2015 10:26 PM
06-22-2015 11:11 AM
by Steve
6 2,049
Please review this FREE...
markty
06-21-2015 07:42 AM
06-22-2015 11:00 AM
by Steve
1 1,799
A good commercial bid...
burtle
06-20-2015 09:09 PM
06-22-2015 10:56 AM
by Steve
1 1,859
What would you do with...
holymoly
06-20-2015 06:48 PM
06-22-2015 10:48 AM
by Steve
1 1,804
New Member just joined...
vgoleco@hotmail.com
06-19-2015 03:49 PM
06-22-2015 10:42 AM
by Steve
2 1,831
Credit Cards - What's in...
Shark1611
06-16-2015 03:04 PM
06-21-2015 07:24 PM
by Chilehead
4 1,920
Blade usage
Wolf4dk
06-16-2015 12:18 AM
06-21-2015 05:35 PM
by kslawn
4 1,937
Hello, I am new to the...
adamslawnservices
06-17-2015 08:06 PM
06-19-2015 10:28 AM
by Steve
3 1,863
Is it too late to do...
markty
06-16-2015 05:28 PM
06-19-2015 10:22 AM
by Steve
4 1,939
First commercial bid
SGL1
06-12-2015 08:57 PM
06-18-2015 05:04 PM
by SGL1
9 2,300
Needing a website built
burtle
06-17-2015 09:02 AM
06-18-2015 11:02 AM
by Steve
7 2,006
I have been rude and...
biglee
06-15-2015 10:11 PM
06-18-2015 10:46 AM
by Steve
10 2,093
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
06-17-2015 08:38 AM
by burtle
9 3,182
Customer keeps adding...
Mr. Mow
06-13-2015 06:22 AM
06-16-2015 10:23 AM
by Steve
11 2,204
Pass discounts onto...
burnell76
06-03-2015 06:33 PM
06-16-2015 10:02 AM
by burnell76
3 2,028
burned grass only where...
nhauto
06-15-2015 05:28 PM
06-16-2015 09:45 AM
by Steve
2 1,901
Half year mark review.
Steve
06-02-2015 11:24 AM
06-15-2015 01:04 PM
by Steve
18 2,615
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
06-15-2015 01:01 PM
by Steve
86 9,671
New Member
Bruce Fehr
06-05-2015 07:13 PM
06-15-2015 12:53 PM
by Steve
6 2,035
New to the business,...
CarefreeMowing
06-12-2015 02:36 PM
06-15-2015 12:50 PM
by Steve
1 1,915
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
06-13-2015 08:48 AM
by holymoly
45 11,998
New to the forum, new to...
CarefreeMowing
06-11-2015 12:35 PM
06-12-2015 10:44 AM
by Steve
2 1,834
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
06-11-2015 10:50 PM
by stallman419
8 2,379
Website Review
Outdoordesignsknox
06-08-2015 08:44 PM
06-11-2015 09:48 PM
by Just for Cuts
13 2,262
another newish job for me
holymoly
06-07-2015 08:34 AM
06-11-2015 10:05 AM
by Steve
8 2,070
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
06-10-2015 01:45 PM
by holymoly
15 2,969
Hello from the GREAT...
gbfarmsllc
06-09-2015 11:10 AM
06-10-2015 01:29 PM
by Sprinkler Buddy
2 1,903
Hey guys and gals, I'm...
Joeyhall
06-03-2015 03:54 PM
06-08-2015 02:15 PM
by chris2500hd
8 2,145
Mowing Bermuda...
Mr. Mow
06-02-2015 12:45 PM
06-08-2015 12:45 PM
by Steve
12 2,298
Hey Guys
PrattLandscaping
06-07-2015 06:37 PM
06-08-2015 12:23 PM
by Steve
2 1,917
Share your stolen...
SGL1
05-27-2015 09:05 PM
06-08-2015 11:54 AM
by Steve
25 2,851
Hello there My name is...
zwalk1839
06-04-2015 11:10 PM
06-08-2015 11:52 AM
by Steve
4 2,030
Laid off oil field...
Mr. Mow
05-30-2015 09:03 AM
06-08-2015 06:20 AM
by Mr. Mow
4 2,135
How do you find one time...
Greg'slawnandlandscape
06-02-2015 09:57 PM
06-05-2015 09:49 PM
by avetslawncare
4 2,062
» Popular Tags
ad landscaping advertising apartment complex apartment lawn care estimate applying bark blowout bob villa collections commercial curb appeal services demonstration design door hangers edging employee problems equipment dealer equipment rental facebook flyers free advertising free lawn care google growing a lawn care business hardscapes hills hiring how to husqvarna increase customers jobs landscape landscape services landscaping lawn aeration lawn care lawn care busines plan lawn mowing marketing marketing secrets more customers business mr dave new business ordinance past due patio install per hour service plowing pricing push versus ride scripts secrets to landscaping shell shreaded small engine repair snow plowing sq ft square foot trailer trailer mate pro tree tree pics trimmer rack up sell employee web design website website design winterization wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:53 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:53 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy