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Two for Two - Woo-Hoo! First Scheduled Mowing Clients


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  #71  
Old 06-14-2011, 10:51 PM
Hedgemaster Hedgemaster is offline
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Oh yeah - the guy on crutches... got that as well. Biweekly - can do all three properties in one stop. (yay)

I also picked up another biweekly today. It's only $25/cut, but it also only took 25 minutes to trim and mow it. This is yet another one I picked up from my Craigslist ad... the one I haven't run in at least 3 weeks! People DO search CL. I'm shocked at how many calls I get from month-old postings.
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  #72  
Old 06-15-2011, 01:09 PM
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Quote:
I'm shocked at how many calls I get from month-old postings.
Who would have thought they would still be effective, 1 month out!
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  #73  
Old 06-15-2011, 07:47 PM
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Quote:
Originally Posted by Steve View Post
Who would have thought they would still be effective, 1 month out!
Amazing. And I got yet another call today inquiring about a hedge trim.

Actually, I got 2 hedge trim calls, but the second was a referral from a regular client.



Also, as a reminder to those who are just starting out... be nice to EVERYONE - even when they decide to go with a competitor.

Two weeks ago I went and did an estimate for a guy who isn't really in my service area. He's right on the edge of my "maximum range" for weekly mowing, and I don't have any other clients in that direction, but it's a nice area, so I figured I may be able to get my foot in the door there. Well, he went with someone who is more local who quoted $35/cut as opposed to my $40 quote.

Here, I'll just copy/paste our email exchange...


Him: (initial contact)
Please provide an estimate to cut the lawn at 12345 MyDrive Mytown

Me:
I stopped by today and took a quick look. (I left a card in the mailbox)

I can mow, trim, and blow sidewalks/driveway clear of any clippings for the following:

For weekly service - $40/cut

I do all work myself. I do not use "helpers", or subcontractors. I am not always able to compete with the larger outfits on price alone, but I feel that my personalized attention to my customer's needs is what sets me apart.

My payment options are "per service" (pay after each cut), or pre-pay for one month of service(4 weeks).
I currently accept cash, or check, with plans to soon accept credit cards, and paypal.

I look forward to hearing from you. I prefer to give quotes in person, or by phone, as I can get a better feel for what you are looking for, and adjust pricing accordingly. If the figure is not what you had in mind, please contact me, so we can discuss further, as we may have different ideas as to the extent of the service you are seeking.

Thank you for considering me.


Him:
Thanks Kirk.

I’ve already hired a guy about 3 miles from my house for $35/cut. I’m impressed and appreciate your professionalism and will hold on to your quote should my guy not work out.


Many thanks,



Me:
Thanks for getting back to me. For your sake, I hope it works out for you.
Should anything change, don't hesitate to call, or email me!

Thank you again for considering me.

Kirk




Well, he contacted me.
Not for his lawn that I quoted, but for another home that they own that is close to me. It's being sold and the lawn was in desperate need of a cut before closing on Friday.
I was able to meet his wife at the location and agreed upon a price to cut. I unloaded the mower and got it done right there. I called her when I finished to let her know it was completed and after thanking me for taking the job on short notice, said she would keep my card handy.

Sometimes a missed opportunity does a U-turn and gives you a second chance.
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  #74  
Old 06-29-2011, 10:09 PM
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Yesterday I picked up a new client - right across the street from another client.

I had just started the mower up when I saw a lady walking in my direction, motioning that she wanted to talk to me.
"Hi, I'm Becky, I live right over there - Bill gave me your number, but I hadn't had a chance to call you", she said.
"Would you be interested in mowing my grass too?" I told her that I'd be happy to give her a quote and after looking at the postage stamp sized yard, I told her I could do it for $20 every other week. "Can you do it today?" I think she had the twenty out of her purse before I said "yes". LOL

I used to turn up my nose to the thought of a $20 cut, but when you're already unloaded, and the entire job takes you 15 minutes, how can you complain?
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  #75  
Old 06-30-2011, 11:56 AM
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Very good point.

This thread has become the example of how to do things. Can you imagine where your business will be next year! WOW
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  #76  
Old 06-30-2011, 06:37 PM
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Quote:
Originally Posted by Steve View Post
Very good point.

This thread has become the example of how to do things. Can you imagine where your business will be next year! WOW
Haha... me? an example of "how to do things"?

"Don't follow me, I'm lost too!"


I have to say that I was nervous about this venture. I was very much concerned about finding clients without any disposable income for advertising. I guess it would be tougher in more rural areas, but obviously there is no shortage of people in need of my services here. Craigslist has been a Godsend and aside from my graphic design background and a good work ethic, much of the rest may be dumb luck - I'm not really sure.

Everything I've learned this year is going to make next year a good one. I'm sure of it.
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  #77  
Old 07-08-2011, 10:25 PM
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Figured I'd throw in some "bad" with the good...

Over the last two months I've lost 3 clients.

#1 was a "no pay" that simply stopped communicating after I last cut their lawn.
They owe $45 and I wasn't about to cut again without being paid for work performed. I left notes (and an invoice), texts,and voicemails with no response.
Summary: It pisses me off, but ultimately, I didn't lose a good customer - the lawn was horrible to mow and it was a big job that I was barely breaking even on. Screw them - I wish them luck because karma is a bitch.

#2 is a recent addition that I did two cuts for (biweekly) so far, but he has new tenants now who are going to maintain the properties.
Summary: This too, is no real loss, as the two rental houses were located on separate blocks near the university and finding parking was a MAJOR pain in the rear. Not one worth losing sleep over - actually a bit of a relief.

#3 is one of my regulars who works two jobs and has always paid me up front for the entire month. Granted, it's "only" $100 ($25/cut), but she is a nice person who paid up front. She lost one of her jobs and for at least the month of July will not be able to afford to have her lawn cut.
Summary: I'll miss this one, as it was close to home and I enjoyed talking to the neighbor and playing with her dog. The job was relatively simple and the client is a nice person. Hopefully her financial situation will change for the better. I certainly can't fault her for her decision.




And in the "You lose some, you win some" category...

I picked up a new client today while finishing up at a job.
I said "Hello" to a lady walking her dog and that turned into a request for a quote for regular mowing and hedge trimming.

Her home is just around the corner from one of my regulars, so I stopped to look and long story short, I'm starting next week.
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  #78  
Old 07-08-2011, 10:42 PM
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if you really want #3 back ,you might concider doing a free cut every few weeks ,it will keep her from buying her own lawnmower,or hiring a kid for $5.00 ,either of which could eliminate your chance of ever getting her back .
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  #79  
Old 07-08-2011, 10:48 PM
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Quote:
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if you really want #3 back ,you might concider doing a free cut every few weeks ,it will keep her from buying her own lawnmower,or hiring a kid for $5.00 ,either of which could eliminate your chance of ever getting her back .
Good points. I was actually considering doing that - just hadn't nailed down how to approach it. (this happened yesterday)
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Old 07-10-2011, 08:31 PM
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I was actually considering doing that - just hadn't nailed down how to approach it.
What about just offering to scale back the amount of cuts you perform there until she gets back to where she wants to be financial to pay you to mow weekly?
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