Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Two for Two - Woo-Hoo! First Scheduled Mowing Clients


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #21  
Old 04-24-2011, 12:33 AM
psparaco psparaco is offline
Senior Member
 
Join Date: Apr 2009
Location: Rosedale, Maryland
Age: 37
Posts: 199
Rep Power: 6
psparaco is on a distinguished road
Default

Quote:
Originally Posted by Hedgemaster View Post
Here's a question for you veterans...

Do you charge MORE for the first cut of the season if they have waited too long to get it taken care of?
I mean, I've cut my own lawn three times already, and these people have got some seriously high grass now with all the rain we've had/are having.

I was going to cut Mrs. "fixed income" on Thursday, but she said "I don't get paid til Friday, and I don't have $25." The grass will be worse next week, but this one I don't trust to pay me AFTER I do the work.

I also want to get my "beater mower" out of storage for her "lawn". It's got some questionable spots that could hold hidden surprises and I'm not willing to risk damaging my brand new Toro on some "crap yard".
If for some god forsaken reason they haven't cut their grass at all since the season began on April 4th, we would charge them $10-$20 more than the normal rate depending on the actually height of the grass. Some lawns were 12-16 inches. We have cut our own lawn twice. It would have been 3 times but it rained again on Friday this week and we couldn't get to it. UGHHHHH i hate rain.

We request all clients sign a General service agreement if they want to be put on our schedule. Anyone who refuses either we dont hire them or they dont get placed on the schedule and are cut if we have the extra time. (rarely) I am attaching a copy of it if you would like to use it.

Our contract states you have 5 days to pay from completion of work.

If you do not trust her enough to pay afterwards. Change something in the contract that says she must pay for services prior to any work being performed. Most clients who i dont trust. I don't hire. PERIOD. why deal with problem customers. AVOID them. you'll thank me later.

As with worrying about damaging your mower. ALWAYS walk a new property on foot first to address any issues that may injury you, someone else or damage your mower and mark it with something so you know to pay special attention when you goto cut that area. Last thing you need is to hit a rock, it fires like a bullet and takes out a car or house window, your blade gets bent, you mess your leg up, and the list goes on.

Hope my advice has helped ya.

Paul

p.s. Stop sending all this dang rain to baltimore. I dont want no more lol. jk.
Attached Files
File Type: pdf GENERAL SERVICE AGREEMENT.pdf (57.4 KB, 23 views)
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #22  
Old 04-25-2011, 07:49 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
psparaco,
Thanks a lot for taking the time to reply. ^^^


I picked up another weekly client today!

I should have charged more for this first cut I did, as the grass was pretty high. Live and learn.
Divorcee selling her house - called and asked if I could come over for an estimate and "cut it today", as she had potential buyers coming by.

I was able to fit her in and she also asked about trimming some of the shrubs. I sort of made up for the loss on the grass with the shrub trim, as it was pretty simple. But either way, she wants me to "do it every week".
Awesome.


I also got a call for a "one time" mow that I was able to grab while I was out doing the lady above. (wait - that didn't come out right. )
I gave him a price for a regular service as well - just in case, but I doubt I'll be doing his again, since he just called because his mower wasn't working.

This one was a bear to cut. I tried bagging, but two rows and it was full, so back to mulching I went. That Toro really is impressive - only a few clumps in the thickest part of the yard - the rest was great.

from now on I'm taking the advice above and charging MORE for the first cut if it's the first it has been cut this season.


A few more calls from my Craigslist ad and one email... it's about time!

A couple estimates tomorrow too.
Reply With Quote
  #23  
Old 04-26-2011, 09:48 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,317
Rep Power: 10
Steve has disabled reputation
Default

What is your view now on craigslist and why you feel you didn't get much in the way of calls previously but now it seemed to pick up. Do you think it was your message or do you think it was more of a timing issue?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #24  
Old 04-26-2011, 10:39 AM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
What is your view now on craigslist and why you feel you didn't get much in the way of calls previously but now it seemed to pick up. Do you think it was your message or do you think it was more of a timing issue?
I'm guessing it was mostly the timing. Bad weather had kept everyone indoors. Now that they have come outside, they see grass that needed cut 3 weeks ago!

Also, it seems to be a mix of people who search CL. Rich, poor, young, old...
Reply With Quote
  #25  
Old 04-26-2011, 11:32 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Yesterday I got my first rejection due to price.

I told him it would be about $40. He said that was higher than he was paying a company last year, so I asked how far off I was.
"I was paying them $28 - three guys came in, and were done in about 10 minutes", he said. While he acknowledged that it was hard for someone like me (using a 21" push mower) to compete with that, it didn't help HIM any that my price was higher.
Oh well - moving on...



Today I picked up two more weekly clients. One for $35 and another for $25. The funny thing is that the $35 client is a property I maintained last summer while the home was for sale. I also did some home repairs that needed done there in order to comply with "code" and while working in the house, I placed one of my cards in a kitchen drawer with a "Welcome to your new home" note indicating that I had been caring for the lawn, and that if they should need any help in that regard, to feel free to contact me. She did.
Reply With Quote
  #26  
Old 04-26-2011, 11:49 PM
elrascal's Avatar
elrascal elrascal is offline
Member
 
Join Date: Feb 2011
Posts: 44
Rep Power: 4
elrascal is on a distinguished road
Default

Cograts mate. It's such a good feeling when things go the way you want them to. Well done and keep it up.
Reply With Quote
  #27  
Old 04-28-2011, 12:06 AM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

First of all, today I got one of the best calls you can get - the next door neighbor of a client wanting to have their lawn cut too!
(happy dance!)
The original client is just a $25 yard - very small, and this one will be much the same, but the fact that I only have to unload ONCE is priceless. The fact that they have a GATE connecting the two back yards is icing on the cake!


Also, back to the pricing for "too high" grass...
I stopped to give an estimate for a "one time" mow to get them started for the season. Hectic schedules have kept them from mowing, and now it's higher than even my Toro can probably handle. I actually mentioned to the guy that he may want to consider getting a price from someone with a zero turn, as I'd hate to do the job "half-assed", leaving a mess behind, because I'm not equipped for that large of a job.

I realize it's not the best marketing strategy to point out your weaknesses to a potential client, but truthfully, I've always had good results with being honest, and this was no exception. He said something to the effect of "I appreciate your honesty", and went on talking about how long it normally takes him to mow which was helpful, as I've never cut a lawn of this size, and wasn't really sure how long it would take. I said I would probably charge around $60-$65 for a "normal" cut. He mentioned "cutting it twice" and I said I could do that. He must have liked something about what I was "selling", because he said I could think it over and give a call with a quote.

I texted them a quote of $100 and the reply was essentially "OK - When can you come and do it?" LOL
I told them I will do it on Saturday.


Five estimates to do tomorrow! Two are for rental properties. I don't know what to expect there. Either they will want it for nothing, or they won't care, and just want it "done".

Wish me luck.

Oh yeah... psparaco - thanks again for that agreement. I utilized it and made some slight modifications to a few items. (see attachment)
I really appreciate you sharing that - it was very kind of you and this new guy truly appreciates the help! Sometimes it's the little things that make a big difference.
Attached Files
File Type: pdf Mowing Agreement.pdf (132.8 KB, 23 views)
Reply With Quote
  #28  
Old 04-28-2011, 12:28 AM
ToastedToad's Avatar
ToastedToad ToastedToad is offline
Member
 
Join Date: Mar 2011
Location: Pac NW
Posts: 64
Rep Power: 4
ToastedToad is on a distinguished road
Default

I am finding that most folks this time of year will say yes to the "One Time/First Mows" as long as it's not too high of a quote. I've only had one person say no so far. They just really need to have it done and don't want to deal with it, or can't.

It's great that you are turning these into weeklies too. Way to go!

Just got a call from a woman who lives just around the corner from me, she wanted a weekly service, signed her up, her Mom needed some serious mowing/weed eating done (which looks like it is going to turn permanent, 52,000 sq ft baby!) and her grandma also wants an estimate...whohoooo 3 potential jobs from one doorhanger!

Keep it up Hedge!
Reply With Quote
  #29  
Old 04-28-2011, 10:59 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Man. I'm so tired I don't even know what to type.

I did estimates all day today with the exception of one cut.

I think I picked up two or three more today, binging my total of regular clients to ELEVEN (11)

There are also two "one-time" jobs, one of which has the potential for biweekly service and the other is a rental who just requested two specific dates for cuts... maybe she has other properties and will like what I do when I fill in on those dates?

I'm waiting to hear back from about five others...
Damn. I went from ZERO accounts to "all this" in less than two weeks!



On a side note, I finally calculated my gas mileage for my truck today... just a hair over 11 MPG. Ugh.
Reply With Quote
  #30  
Old 05-09-2011, 11:32 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Sheesh. I don't even know how many clients I have now... I seem to pick up one or two every other day. Have to go through my paperwork when I get a minute.


THIS one was the freakiest one yet. The other day I was on my way to mow two client's lawns in the same area. When I turn onto the road that gets me there, I noticed a home with a lawn that has obviously not been cut this season.
I drive on and complete my jobs.

Today, as I drove to the same area for another client, and an estimate, I noted that the lawn at this same home still has not had it's lawn cut. "Hmmm...", I thought. "I wonder if I should stop there and leave a card on my way back through?" It is obvious that the lawn needed cut - maybe I would get lucky?

I stopped and did my scheduled estimate and proceeded to the first cut of the day. As I turned off the ignition and wrote down my mileage my phone rang.
"Hi, I saw your ad on Craigslist, and I need an estimate to have my lawn mowed", says the voice on the other end. "I live in (town name) and I'm right across from the high school."

I'm thinking "No - freaking - way" LOL!
"You wouldn't happen to be the first house on the right when you turn onto (name of road) would you?", I asked curiously.
"YES! that's me, the one that hasn't been cut yet!"

Honest to God. The owner of the house that I was going to drop of a card at CALLED ME 15 minutes after I drove by.

FREAKY!!!

She asked when I could cut it if the price was agreeable - said some other people never showed up as promised. "I can cut it today if you'd like", was my reply.
"I love you!" she said! Hahaha! Too funny!

I told her about the whole "was going to drop off a card" thing. "It must be fate" she said.


I ended up stopping by to look at it, and she happened to pull in at the same time. (more "freaky") I told her it would be $45 for a regular cut, but for the first cut I'd have to charge $60 and that I'd need to cut the front yard twice, as it was SO high. She agreed, asked me for a quote on hedge trimming, and I went to work on that beast of a job.

Last edited by Hedgemaster; 05-09-2011 at 11:35 PM.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
how to delete scheduled jobs Steve Gopher Software Support Archived Question & Answers - Read Only 7 04-29-2005 03:30 PM
Printing Scheduled Jobs... J&R Landscape Gopher Software Support Archived Question & Answers - Read Only 3 03-14-2005 12:53 PM
Scheduled Jobs print-out dogduty Gopher Software Support Archived Question & Answers - Read Only 6 09-01-2004 06:38 AM
Creating a new scheduled job. Steve Gopher Software Support Archived Question & Answers - Read Only 0 07-06-2004 07:53 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Hello! New here and...
CaliforniaFriendly
08-29-2014 11:30 AM
Today 11:05 PM
by CaliforniaFriendly
3 184
Lawn needs top soil What...
jymie
08-26-2014 11:01 AM
Today 05:12 PM
by jymie
6 293
Brake job!
kslawn
08-30-2014 07:49 AM
Today 03:37 PM
by Steve
8 232
Trailer tires
J.A.S.LawnService
Yesterday 10:17 AM
Today 03:27 PM
by Steve
3 135
Mowing 7 acres
avetslawncare
08-31-2014 04:24 PM
Today 03:11 PM
by Steve
5 184
Help pricing cut down 7...
Bradcook21
08-26-2014 11:17 PM
Today 03:04 PM
by Steve
7 280
New to the industry-...
Lsmain
08-31-2014 10:53 AM
Today 02:58 PM
by Steve
1 136
Sod
RosalesLawnCare
08-27-2014 03:47 PM
Today 02:48 PM
by Steve
3 221
Lawn Route Templates
Landscaper1165
08-30-2014 01:52 PM
Today 02:44 PM
by Steve
2 165
Hello
jawnebgoode
08-28-2014 08:37 PM
Today 02:30 PM
by Steve
1 116
Hello from Ohio
kurtwin
08-28-2014 05:06 PM
Today 02:28 PM
by Steve
1 141
snowplowing
jshak40
Yesterday 07:20 AM
Today 08:15 AM
by kslawn
6 181
Walk Behinds and Texas...
SGL1
08-26-2014 03:53 PM
Yesterday 11:36 PM
by SGL1
7 294
Exmark Lazer Z S-Series...
BLC7
08-22-2014 10:18 AM
08-30-2014 09:49 AM
by BLC7
10 464
Stihl engine isn't...
Marcintosh
08-12-2014 08:30 PM
08-28-2014 09:28 PM
by Marcintosh
12 600
Softball field
kslawn
08-15-2014 09:28 AM
08-28-2014 12:01 PM
by Steve
16 679
Say Hello !!!
Steve
03-19-2007 11:18 AM
08-27-2014 08:33 PM
by kurtwin
1,187 331,354
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
08-26-2014 04:21 PM
by ExtremeLawncareServices
110 6,757
How do I approach...
Bradcook21
08-21-2014 01:48 AM
08-26-2014 05:08 AM
by Billy Goat
12 581
Tender Process
M2Dave
08-24-2014 12:31 PM
08-25-2014 04:14 PM
by Steve
2 254
Grass hopper mower
ExtremeLawncareServices
12-05-2013 08:51 AM
08-25-2014 04:02 PM
by Steve
26 3,913
Need help pricing basic...
Bradcook21
08-22-2014 01:21 AM
08-22-2014 01:05 PM
by Steve
2 347
Yearly contract Pricing
jrob0691
08-21-2014 08:57 AM
08-22-2014 01:01 PM
by Steve
6 420
yearly contract help...
jrob0691
08-21-2014 04:09 PM
08-22-2014 12:48 PM
by Steve
1 295
Pampas bushes
Bradcook21
08-22-2014 01:30 AM
08-22-2014 07:17 AM
by grassdoctore
1 262
2014 Gie-expo
ExtremeLawncareServices
08-19-2014 11:22 PM
08-21-2014 08:50 PM
by phlawncare
2 309
Fuel Can Spouts
Shark1611
08-16-2014 09:09 AM
08-21-2014 08:23 PM
by SGL1
11 550
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
08-21-2014 05:03 PM
by stevef1201
6 807
Hello
M2Dave
08-21-2014 12:32 AM
08-21-2014 01:38 PM
by Steve
1 270
New Landscaping Business
rekon32
08-16-2014 02:26 PM
08-21-2014 12:33 PM
by SouthallMowing
8 607
Downed Tree Chop Bid
WesleySnips
08-16-2014 03:47 PM
08-20-2014 01:44 PM
by SGL1
10 575
60 inch honda/bunton...
pblawncare
08-17-2014 11:30 AM
08-18-2014 03:19 PM
by Steve
2 320
Replacement Parts -...
nicholas-KC
08-16-2014 08:40 AM
08-18-2014 03:16 PM
by Steve
4 430
Preparing the soil
Billy Goat
08-16-2014 06:18 PM
08-18-2014 03:01 PM
by Steve
1 339
What to pay help
phlawncare
08-04-2014 08:33 PM
08-18-2014 10:33 AM
by jrs.landscaping
29 1,175
Hello
Jeff1
08-07-2014 11:18 PM
08-15-2014 11:53 PM
by Jeff1
11 637
Lie #2 RESIDENTIAL...
ExtremeLawncareServices
01-06-2014 05:02 AM
08-15-2014 01:46 PM
by mattthelawnguy
54 6,753
Need help 30 HP koler...
Shady Grady
08-01-2014 03:31 PM
08-15-2014 08:46 AM
by kslawn
18 809
New Boomless Sprayer!
BlackRain75
01-03-2014 01:01 PM
08-14-2014 02:37 AM
by BlackRain75
12 2,008
first year update
cmdlawncare
08-12-2014 05:41 PM
08-13-2014 03:29 PM
by Steve
1 435
Hello from Jacksonville,...
JM Lawn Care
08-10-2014 07:15 AM
08-13-2014 07:04 AM
by Sprinkler Buddy
9 562
Hello everyone new to...
maddyandrays
08-11-2014 04:51 PM
08-12-2014 08:58 PM
by Shark1611
2 392
Walk behinds
hpruitcei
08-07-2014 06:28 PM
08-12-2014 02:35 PM
by mattthelawnguy
7 663
New name help
stevef1201
08-10-2014 04:27 PM
08-12-2014 12:03 PM
by Steve
6 539
my little green dilemmas
Lawn Techie
08-03-2014 11:47 AM
08-11-2014 01:20 PM
by Steve
7 638
what the best...
CleanCutsLLC
08-02-2014 01:02 AM
08-11-2014 01:16 PM
by Steve
6 688
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
08-11-2014 01:19 AM
by ExtremeLawncareServices
13 947
Covering all the bases
janslawncare
08-08-2014 10:11 AM
08-08-2014 01:41 PM
by Steve
1 477
New from Florida
ADE
08-06-2014 08:40 PM
08-08-2014 01:32 PM
by Steve
4 544
JOB - Landscape Install...
janslawncare
08-08-2014 10:06 AM
08-08-2014 10:06 AM
by janslawncare
0 437
» Popular Tags
4x4 34'' ads apartment bid apartment lawn care estimate butterfly gardens care charge christmas credit card customers exmark fall ferris financing four wheel drive franchise gopherhaul grass gravely hardscapes health hills holiday how much to charge husqvarna hydraulic invoice kansas city landscape services lawn lawn care lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website managing a lawn care business marketing mechanic monthly mow mowing mulch price new and restored landscapes new buisness new business new mower podcast promotion push versus ride riding mower scag scag v-ride schedule search engine optimization seo small engine repair starting a business starting a lawn care business steve stihl top dresser toro tractor auger trailer mate pro tree care walker wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:36 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:36 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy