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Two for Two - Woo-Hoo! First Scheduled Mowing Clients


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  #181  
Old 11-05-2012, 10:43 PM
Grass Doctor Grass Doctor is offline
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Quote:
Originally Posted by LawnBoy0311 View Post
I got a real nice bonus today.

"Thanks, but your service is no longer needed..."

When I asked why, I got this...

"Because I can see dirt when you edge the sidewalk"


WTF?!?!?!?!?!?!

Long time problems with her, and CHEAP. No loss for me. I consider it a bonus because I don't have to deal with her anymore. The only reason I didn't dump her before was because I needed the $$.
that was ur late trick or treat candy bag
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  #182  
Old 11-06-2012, 05:39 AM
LawnBoy0311 LawnBoy0311 is offline
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Originally Posted by Grass Doctor View Post
that was ur late trick or treat candy bag
HAHAHAHAHAHHA we both got pretty cool trick or treat gifts this year!! Good thing I don't mow around christmas....hopefully you don't either! By the way things have been going, "Santa" would set our trailers on fire!
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  #183  
Old 05-11-2013, 10:55 PM
Hedgemaster Hedgemaster is offline
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This is funny going back and reading these posts.
I really should keep this thread updated more regularly.


I've lost a few accounts this season.
Most were because the kids are old enough to mow the lawn now, or they moved.
One was because I don't offer chemical application. No big deal - I understand the desire to have someone who does it all.

Another was for what I assume is similar reasons. I was mowing a lawn at a fairly nice home with an in-ground pool and quite a bit of beds that needed maintained. They had been neglected, and I honestly didn't have the time, or desire to tackle the project on my own, so they hired a landscaper to do some extensive work on the property. (this was last season)
I contacted them this spring and learned that they were going to use that landscaper now. "He gave us a price to maintain the property that had mowing included."

While it sucked to lose a good client (always paid on time and for a month or two at a time), I can understand that they may want to simply write one check and be done with it. I also suspect that it had something to do with hiring a minority owned business. Whatever the reason, it's their money and they can spend it where they choose.

I did inquire if there was anything I had done, or did not offer, or if it was a matter of price that caused them to go with someone else.
"Oh, no! YOU were great!" she said. They just had the offer from the landscaper and it was how they wanted to do it.

One of the drawbacks of being solo is the limits on time and physical ability to tackle some projects. You win some, you lose some. Fortunately, I've won some more recently. I'll pop back in to post about those later.
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  #184  
Old 05-13-2013, 12:10 PM
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One of the drawbacks of being solo is the limits on time and physical ability to tackle some projects. You win some, you lose some.
Do you think this will at all effect the way you handle growth in the future? Or effect your business plan?
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  #185  
Old 05-13-2013, 08:52 PM
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Originally Posted by Steve View Post
Do you think this will at all effect the way you handle growth in the future? Or effect your business plan?
I think at the end of this season I will be faced with a decision to either hire help (which I don't see happening due to costs/regulations), or rethink my strategy.

I had planned on "growing" - getting a ZTR and mowing larger properties, but I don't know that this is feasible without a helper. It's hard enough working "medium-sized" properties alone. I keep seeing the benefit of mowing a bunch of tiny, city lawns instead. $25/$30 for a 10-15 minute job is a lot better than $35/$40 for a 30/45/50/60 minute job. On paper AND on my aching feet.
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  #186  
Old 05-13-2013, 09:50 PM
brian'slawncare brian'slawncare is offline
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I love going back and reading all the old posts in this thread. Almost make me want to cry the years are going by so fast!

Dude. over 35,000 views on this thread Hedge! Congrats to that!
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  #187  
Old 05-13-2013, 09:59 PM
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I stepped in poop today.

I'm ready to drop the client because of it.


The phone keeps ringing. No reason to hang on to clients who can not accommodate a simple request like cleaning up before I arrive.

I just picked up another customer that pays $5 more for a job that's slightly smaller than poop yard guy.
I think I just made my decision.
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  #188  
Old 06-11-2013, 08:41 PM
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Quote:
Originally Posted by Hedgemaster View Post
I stepped in poop today.

I'm ready to drop the client because of it.


The phone keeps ringing. No reason to hang on to clients who can not accommodate a simple request like cleaning up before I arrive.

I just picked up another customer that pays $5 more for a job that's slightly smaller than poop yard guy.
I think I just made my decision.

I hadn't dropped poop guy yet. Today I went there and, you guessed it, more poop. I mowed around one, went over another that I didn't see, and caught the edge of one with the string trimmer.

He's done. I'm going to get my check tomorrow and I'm giving him the two week notice. It's a biweekly that simply grows too much to cut every other week. He agreed to weekly cuts for about 4 weeks, then wanted to go back to biweekly. I tried it. I'll go back in two weeks if he hasn't found someone and then I'm done. The poop was the last straw. It's a simple request and I expect it to be cleaned up prior to my arrival. No exceptions.
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  #189  
Old 06-11-2013, 08:47 PM
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I had a former client come crawling back to me today.

I'm sure I mentioned it somewhere in this thread - guy whose lawn I was cutting and I found the lawn already cut for several weeks in a row when I went there. Turned out his OLD lawn guy "came back" without notice and started mowing again and he didn't have the heart to tell him no. WTF?
I didn't like the lawn anyway, so not a big loss.

Well today he called and wanted to let me know the job was mine again if I wanted it.

"Thanks for calling, but right now I'm only taking on lawns I can cut with my big mower" I said.
(his was push mow only and he wanted it bagged - I mulch)

blah blah blah... "I should have kept you on before - you do a LOT better job than the other guy!" he said.



Everybody wants the Hedgemaster, but Hedgemaster no longer wants everybody.

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  #190  
Old 06-12-2013, 01:59 PM
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Quote:
I'm sure I mentioned it somewhere in this thread - guy whose lawn I was cutting and I found the lawn already cut for several weeks in a row when I went there. Turned out his OLD lawn guy "came back" without notice and started mowing again and he didn't have the heart to tell him no. WTF?
OH WOW! What a situation that is.
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