Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Two for Two - Woo-Hoo! First Scheduled Mowing Clients


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #171  
Old 08-07-2012, 12:19 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Yesterday I cut one of my weekly regulars and sent a text letting her know it had been cut.
She was upset. "Please call before cutting. it was another dry week and I wasn't expecting you to cut."

WTF? It's been raining at least once a week for the last few Weeks and all my lawns are growing well now.
I did call her first during the worst part of the drought, but I guess she expects me to call to see if she wants cut every week now. Ain't happening.
Gonna let her know that she is responsible for contacting me ahead of time if she doesn't want it cut.
This is the second thing that she did that shows me she's more concerned with cost than anything.


On the other end of the spectrum is a client nearby that I cut "as needed".
This is the only account I do this way - her grass simply doesn't grow.
Anyway, it had been 4 Weeks, and I cut it yesterday.
She said, "it's been a while, just let me know how much extra you'd like for your trouble."

Amazing.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #172  
Old 08-07-2012, 12:30 PM
wat5150 wat5150 is offline
new member
 
Join Date: May 2012
Posts: 604
Rep Power: 0
wat5150 is on a distinguished road
Default

I cant stand the cheap @ss people. Oh it doesnt need it this week. Come back next week when its twice as tall and will look like sh!t when its done. I really only want this done every 2 weeks. It drives me crazy. I cant wait untill I have enough of a client base to weed some of mine out. I dont have too many idiots but a couple are pain in the @ss that way. Oh its going to be how much?? Well thats kind of high, well go buy a mower then and do it yourself. Knobs. I have some that are just like do it every week send me a bill and thats it. I love that.
Reply With Quote
  #173  
Old 08-31-2012, 09:36 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Heh. I still haven't gotten to talk to her about it. At this point, I don't care much if I do. The only reason I'd like to at least get a confirmation that she doesn't want to use me (or does) is that she left the good review on Angies List. I don't want her posting a bad review.


That said, I just did a hedge job for someone who found me trough Angies List.
"Wow! Those hedges have never looked so good!"

Said she's giving me a good review and will be calling me back for other work.
Reply With Quote
  #174  
Old 09-11-2012, 01:27 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

I JUST got a text from the "upset" client I mentioned a few posts back.

"Hi Hedge, been traveling. The grass needs to be cut. Are you available?"

Meh. Screw it. I'll go cut it and finish out this season. Better that than have her leave me a bad review.

Sometimes being diplomatic about such things sucks, but it is what it is.
Reply With Quote
  #175  
Old 09-11-2012, 01:50 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Stick to your guns!

I picked up a new client today DESPITE my price being $15/cut MORE than another quote he received.

I went to look. Nicer home with a lawn large enough to justify using my walk behind. The lawn itself isn't nice - just a mix of grass/weeds. Basic amount of trimming for the most part, BUT there is a long, STEEP hill along the road in the front. The hillside stumped me when it came time to figure out a price. I figure I can mow about half way up it with a mower, but the rest will likely need cut with a string trimmer.

I called and gave a quote of $65. (taking into consideration that he wants biweekly service)
"That's a bit higher than I expected, could you come down on that price any?" he asked.

I explained that the hillside was what has the price so high - that there's a lot of trimming work to be done as well as the danger of working on such a slope to factor in.

He stated that the guy who cuts his neighbor's lawn quoted him $50, but "I haven't heard back from him in weeks".
(yeah, because he doesn't want to mess with that friggin' hillside)

I did finally comment that if after cutting, I found that I had quoted too high, I'd be willing to adjust the price. (I know it's a business, but I'm not out to rip people off)
I also explained that with the lawn needing cut the way it does now (it's been 3 weeks), I would normally charge extra for the first cut anyway, so the $65 would be the price for the first cut regardless.

"When can you start?"




I could have dropped my price to assure getting the job.
I didn't, and I got it anyway.

Reply With Quote
  #176  
Old 09-11-2012, 02:00 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Actually, I got TWO new accounts today.


A few days ago I got an email asking if I work in "X" area of the city and if I'm taking any new clients this late in the season.
"We just moved in and thought we could care for the lawn ourselves, but both of us work and, we can't seem to find time."

I had to ask for an address for the quote and the reply was awesome - it's directly across the street from someone I already service on that street! What are the odds?!!!

I went to look today and sent my quote via email.
Tiny, tiny lawn that will likely take around 20 minutes total.
I quoted $30 weekly, or $35 biweekly.

I got it.


Again, I could have priced it lower to assure that I got it. I WANTED it - who wouldn't? It's right next to a current account... but I priced it at the rate I wanted to be paid, not what I thought may assure me the job.
Reply With Quote
  #177  
Old 09-12-2012, 07:40 AM
h_soape h_soape is offline
Junior Member
 
Join Date: Apr 2011
Posts: 9
Rep Power: 6
h_soape is on a distinguished road
Default

Hedge,
I want to say kudos to you. We both joined and started about the same time last year. I got distracted by some other stuff and slowed down on marketing, now I am way behind where I intended to be. You worked your plan and have grown quickly.

Great job!
__________________
Premier Greenscape
Lawn Mowing, Landscaping serving Katy, Cypress, and Richmond
Katy Lawn Service
Cypress Lawn Service
Reply With Quote
  #178  
Old 11-05-2012, 07:42 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

I haven't been keeping this updated the way I used to but there are two noteworthy things to add.

1. Picked up a new client via my reviews/listing on Angie's list.

Actually, I picked up TWO new clients recently via Angie's List!

(a) The first was about a month ago. I did a mow and small leaf cleanup.
I'm going to do another leaf cleanup later this week and it looks like I'll be doing the mowing, and hedge trimming there next season as well. It's a condo association, which is a bit different for me. Thus far, I've only worked for homeowners with a few rental properties mixed in. This is the first property of this nature (large building with multiple tenants) that I've done.
The person who contacted me left a good review on Angie's List, so I'm off to a good start.


(b) A week ago I was called about doing an estimate for mowing/hedge trimming.
It turns out to be a rental property and is near another job on an existing route. The downside is that the front and back are not connected and I have to go around the corner to the alley to do the back yard.
For this reason, I bumped the price by over $10 more than for a comparably sized yard. I didn't think they would go for it, as most rental owners are tight with the money. I quoted $48 for biweekly service and got it.
PRICE IT at the amount YOU want - NOT what you think the client will pay!



The other thing worth noting is the BONUS I received today from one of my regulars!

I got a $100 bonus along with the $30 payment for the last cut of the season today!

The handwritten note attached read:

Hedge,
Thank you for doing such a good job for me all summer.
Here is a small bonus to express my appreciation.
I'll call you about doing the leaves.
Thanks again,
Client



I nearly fell over when I opened the envelope.
I'll be sending a thank you card.
Reply With Quote
  #179  
Old 11-05-2012, 07:51 PM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,236
Rep Power: 8
stevef1201 is on a distinguished road
Default

Quote:
Originally Posted by Hedgemaster View Post
I haven't been keeping this updated the way I used to but there are two noteworthy things to add.

1. Picked up a new client via my reviews/listing on Angie's list.

Actually, I picked up TWO new clients recently via Angie's List!

(a) The first was about a month ago. I did a mow and small leaf cleanup.
I'm going to do another leaf cleanup later this week and it looks like I'll be doing the mowing, and hedge trimming there next season as well. It's a condo association, which is a bit different for me. Thus far, I've only worked for homeowners with a few rental properties mixed in. This is the first property of this nature (large building with multiple tenants) that I've done.
The person who contacted me left a good review on Angie's List, so I'm off to a good start.


(b) A week ago I was called about doing an estimate for mowing/hedge trimming.
It turns out to be a rental property and is near another job on an existing route. The downside is that the front and back are not connected and I have to go around the corner to the alley to do the back yard.
For this reason, I bumped the price by over $10 more than for a comparably sized yard. I didn't think they would go for it, as most rental owners are tight with the money. I quoted $48 for biweekly service and got it.
PRICE IT at the amount YOU want - NOT what you think the client will pay!



The other thing worth noting is the BONUS I received today from one of my regulars!

I got a $100 bonus along with the $30 payment for the last cut of the season today!

The handwritten note attached read:

Hedge,
Thank you for doing such a good job for me all summer.
Here is a small bonus to express my appreciation.
I'll call you about doing the leaves.
Thanks again,
Client



I nearly fell over when I opened the envelope.
I'll be sending a thank you card.
Had something similar happen to me, not as big. My business advisor said to send them some flowers or something. I got them a plant, as I remember ehr mentioning a potted plant she had had died****just a thought
Reply With Quote
  #180  
Old 11-05-2012, 08:13 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

I got a real nice bonus today.

"Thanks, but your service is no longer needed..."

When I asked why, I got this...

"Because I can see dirt when you edge the sidewalk"


WTF?!?!?!?!?!?!

Long time problems with her, and CHEAP. No loss for me. I consider it a bonus because I don't have to deal with her anymore. The only reason I didn't dump her before was because I needed the $$.

Last edited by LawnBoy0311; 11-05-2012 at 08:15 PM.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
how to delete scheduled jobs Steve Gopher Software Support Archived Question & Answers - Read Only 7 04-29-2005 03:30 PM
Printing Scheduled Jobs... J&R Landscape Gopher Software Support Archived Question & Answers - Read Only 3 03-14-2005 12:53 PM
Scheduled Jobs print-out dogduty Gopher Software Support Archived Question & Answers - Read Only 6 09-01-2004 06:38 AM
Creating a new scheduled job. Steve Gopher Software Support Archived Question & Answers - Read Only 0 07-06-2004 07:53 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Whats up??
Cpadgett
05-27-2016 10:57 AM
Today 11:09 PM
by Cpadgett
1 29
Is it too late?
Cpadgett
Yesterday 09:10 AM
Today 02:08 PM
by Cpadgett
2 51
Firefighter gone Lawn...
Firehouselawn@hotmail.com
03-10-2016 04:50 PM
05-27-2016 08:17 PM
by J.A.S.LawnService
7 9,678
help with sole...
greenbuds
03-24-2016 12:21 PM
05-27-2016 12:20 PM
by Wolf4dk
3 9,416
To mow weekly or Biweekly
WarriorLandscapingCAN
05-11-2016 04:09 PM
05-26-2016 04:45 PM
by lawngawd7
9 343
Help a Brother Out -...
Hedgemaster
01-23-2012 04:19 PM
05-26-2016 04:34 PM
by Crossett73
91 33,722
Hello from Alabama
pruzilla
05-25-2016 01:20 PM
05-26-2016 08:14 AM
by pruzilla
2 61
Hello from Centreville!
Daveylawns
05-23-2016 09:04 AM
05-24-2016 04:08 PM
by Steve
1 79
Laying new grass, Sod...
WarriorLandscapingCAN
05-23-2016 10:07 AM
05-23-2016 08:41 PM
by Steve
1 65
I need some aeration...
rootytalbot
08-14-2015 12:32 PM
05-23-2016 09:06 AM
by Daveylawns
10 3,784
Prolin
rmccutchan
05-21-2016 04:53 PM
05-21-2016 06:36 PM
by rmccutchan
2 85
Upgraded to a new mower
Stevenor92
05-17-2016 08:17 PM
05-20-2016 07:08 PM
by Stevenor92
8 218
Intro
LaraRahmani
05-18-2016 02:54 PM
05-19-2016 02:43 PM
by Steve
2 118
Best Push Mower You Have...
markty
05-14-2016 03:46 PM
05-18-2016 07:34 PM
by Stevenor92
4 194
New mower!!!!
Stevenor92
05-18-2016 03:46 AM
05-18-2016 06:39 PM
by Stevenor92
2 124
Say Hello !!!
Steve
03-19-2007 11:18 AM
05-18-2016 02:59 PM
by LaraRahmani
1,249 435,027
Stupid idea?
hopolb33
05-13-2016 11:25 AM
05-16-2016 11:22 AM
by Steve
1 168
Planting SKYBOUND CEDARS
FrankieeLawnz
05-13-2016 03:59 PM
05-16-2016 11:21 AM
by Steve
1 150
Edging Fad...
Tree geek
05-10-2016 11:29 PM
05-15-2016 11:12 PM
by Tree geek
2 198
Business Overload
Chilehead
05-06-2016 09:27 PM
05-13-2016 11:15 AM
by Steve
11 412
Hello from great state...
Cel1980
05-11-2016 09:00 AM
05-13-2016 11:07 AM
by Steve
2 173
Did this job free to...
JJand M Lawncare
05-02-2016 02:33 PM
05-11-2016 03:54 PM
by JJand M Lawncare
10 445
How to tell Cust. to...
GeeGood
04-09-2008 09:55 PM
05-09-2016 07:08 PM
by JJand M Lawncare
16 5,534
Echo SRM 230 trouble.
Jack Rabbit
05-08-2016 06:16 PM
05-08-2016 11:22 PM
by Just for Cuts
1 159
Toro ZTR Issues
rsanchez1203
05-06-2016 09:27 PM
05-07-2016 10:26 AM
by Steve
2 186
Correct way to quote a...
WarriorLandscapingCAN
05-02-2016 11:52 AM
05-03-2016 10:59 AM
by Steve
1 304
» Popular Tags
advertising become an entrepreneur best mower be your own boss break business education business help business management contractor hacks deck lift dethatcher edging entrepreneur entrepreneur education estimates free lawn care fuel problems fuel pump half moon blade hydro increase customers jjandm lawncare landscape landscape design landscaping landscaping design company landscaping richmond va landscping lawncare lawn mowing lawnservice lowering grade marketing mulch new business planting plowing raising grade residential lawn care richmond va richmond virginia lawn care roundup safety scag snowblower snow plowing snow shovel solo solo backpack sprayer start a business start a lawn care business start business start up swzt toro timecutter tree tree pics tree service video walk behind what to charge work from home
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:18 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:18 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy