Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Community Assistance

Community Assistance Community questions, comments, and suggestions. Problems posting? Email me.

Customer calls police


Community Assistance

Community questions, comments, and suggestions. Problems posting? Email me.
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-13-2011, 09:22 PM
jklawncare's Avatar
jklawncare jklawncare is offline
Senior Member
 
Join Date: Feb 2010
Location: Indiana
Posts: 577
Rep Power: 5
jklawncare is on a distinguished road
Default Customer calls police

I have a customer (not really, we have no formal documentation signed of anything) Heres what happened

Guy calls for estimate on aeration
I show up and give estimate
He accepts and gives me contact information

I tell him when its scheduled and he says he will pay after work is completed
I agree to this

I call on day scheduled to tell him its going to be pushed back due to the ammount of rain i have been recieving (as i did with all other customers)
Call back to give rescheduled day..unfortunatelly it rained then too..

I called back to reschedule..its to be scheduled this saturday
He calls me today at 9:30 PM to tell me that if its not done by saturday
hes going to call the police
and the better business beureau

Whats your views on this?
we have no record of even agreeing to provide these services besides verbally
he has not paid in advance
and if a cop talks to me..im just some kid out trying to make a little extra cash (even though i run this company with full intention of being a business)

im not a licensed company

whats the danger in if this happens?
what should i do to handle it?
should i call saying i cant work for him?
or should i just do the work and get paid cash?

give me some advice im not sure of what to do..
__________________
Just Kut Lawn and Landscape
"Where Service is Always in Season"
Reach for the stars so if you fall you land on a cloud.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-13-2011, 09:49 PM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
since you havent taken any money from him,and have nothing in writing,he cant do anything .It might be fun to ask him if he needs the # for 911 .
Reply With Quote
  #3  
Old 04-13-2011, 09:53 PM
jklawncare's Avatar
jklawncare jklawncare is offline
Senior Member
 
Join Date: Feb 2010
Location: Indiana
Posts: 577
Rep Power: 5
jklawncare is on a distinguished road
Default

Quote:
Originally Posted by bruces View Post
since you havent taken any money from him,and have nothing in writing,he cant do anything .It might be fun to ask him if he needs the # for 911 .
I was more concerned about the BBB seeing as im not licensed or anything, but I am a minor and i don't believe i'm CURRENTLY making enough revenue to be considered and illegal company.

Should i do it anyways but ask for payment in cash when i arrive at the property? Or should i call back tomorrow and see what happens when i say i refuse service.
__________________
Just Kut Lawn and Landscape
"Where Service is Always in Season"
Reach for the stars so if you fall you land on a cloud.
Reply With Quote
  #4  
Old 04-13-2011, 10:15 PM
jklawncare's Avatar
jklawncare jklawncare is offline
Senior Member
 
Join Date: Feb 2010
Location: Indiana
Posts: 577
Rep Power: 5
jklawncare is on a distinguished road
Default

I double checked..turns out i made an invoice for him on the aeration. But im 99.9999999% positive i never gave it to him..(a lesson i just learned..have a seperate folder for given paperwork and paperwork to be given instead of just making a second copy for myself)

but even if i did..i never gave a sales receipt..and theres no proof of payment to me.

Would this change anything? I just need opinions and advice haha.
__________________
Just Kut Lawn and Landscape
"Where Service is Always in Season"
Reach for the stars so if you fall you land on a cloud.
Reply With Quote
  #5  
Old 04-13-2011, 10:33 PM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

I dont know the american laws with the bbb ,but guaranteed I wouldnt do the job for him at this point,this guy sounds like a troublemaker to me .
Reply With Quote
  #6  
Old 04-13-2011, 11:04 PM
afpettijohns afpettijohns is offline
Member
 
Join Date: Mar 2011
Location: Anaheim (Disneyland), CA
Posts: 79
Rep Power: 4
afpettijohns is on a distinguished road
Thumbs up

I'd have to agree with bruces. Just let this one go. The BBB is a consumer organization not a government one. It is a for profit business that very few even look at. They get a complaint, send you the complaint and you have a chance to refute that complaint. Your future customers, if they check with the BBB will get the complaint and your reply to the complaint. If you are justified in how you dealt with it? your customer will see that and ignore it. The BBB is just a business rating system, not the eyes of the FBI. Your fine, just ignore his calls and don't do the job.
Reply With Quote
  #7  
Old 04-13-2011, 11:56 PM
iCutGrass iCutGrass is offline
Junior Member
 
Join Date: Mar 2011
Location: Minnesota
Posts: 8
Rep Power: 4
iCutGrass is on a distinguished road
Smile

I wouldn't waste any more time being worried. I have had thousands of clients in a few different niches and have seen my fair share of interesting events. This guy is full of it. Most threats like that go 99% no where. He doesn't have a leg to stand on and he's tossing out idle threats that hold no water.

Call the police because a contractor doesn't show up? Come on! What do you think the police will think of him? For one, they DO keep records of calls and that will look foolish on his part.

As for the BBB:

They are a private organization
They are a non-profit organization
They have no regulatory powers... at all
They have over 100 regional branches all looking to get $ from businesses to participate in their Accredited Membership program.

Since you are a minor, if someone stiffs you for the bill, I don't think you'll have any recourse because adults can't legally go into contracts with minors in your situation.(my non-lawyer opinion) However, if someone gets hurt as a result of your negligence, doing work or whatever, any liability will fall on your parents.

Wear eye protection at all times. Be mindful of the direction of the discharge shoot so it's not "aiming" at anyone and keep people away from your work area.

iCutGrass
Reply With Quote
  #8  
Old 04-14-2011, 12:04 AM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

ROFLMAO!

Can you imagine that phone call?



"911, what is the nature of your emergency?"

"This kid said he would aerate my lawn, and he keeps rescheduling due to the weather!"


"OK, sir. Remain calm, all units have been dispatched."

"Thank you. You're going to make him aerate my lawn, right?"

"Sir, the SWAT team is en route, and they are trained for this situation - it happens all the time - and, yes, they will attempt to get him aerate your lawn."

"Will it be done TODAY?"

"Sir, every effort will be made to resolve this conflict peacefully, but occasionally, the actor does not comply, and is shot dead - unfortunately, we can not guarantee that your lawn will be aerated today."

"Nevermind then, I'm calling the FBI!!!"


(click)


ruh-roh!

Reply With Quote
  #9  
Old 04-14-2011, 12:20 AM
afpettijohns afpettijohns is offline
Member
 
Join Date: Mar 2011
Location: Anaheim (Disneyland), CA
Posts: 79
Rep Power: 4
afpettijohns is on a distinguished road
Talking

Where you recording my last customers 911 call? I s**t you not, that is exactly what happened.

Quote:
Originally Posted by Hedgemaster View Post
ROFLMAO!

Can you imagine that phone call?



"911, what is the nature of your emergency?"

"This kid said he would aerate my lawn, and he keeps rescheduling due to the weather!"


"OK, sir. Remain calm, all units have been dispatched."

"Thank you. You're going to make him aerate my lawn, right?"

"Sir, the SWAT team is en route, and they are trained for this situation - it happens all the time - and, yes, they will attempt to get him aerate your lawn."

"Will it be done TODAY?"

"Sir, every effort will be made to resolve this conflict peacefully, but occasionally, the actor does not comply, and is shot dead - unfortunately, we can not guarantee that your lawn will be aerated today."

"Nevermind then, I'm calling the FBI!!!"


(click)


ruh-roh!

Reply With Quote
  #10  
Old 04-14-2011, 12:26 AM
afpettijohns afpettijohns is offline
Member
 
Join Date: Mar 2011
Location: Anaheim (Disneyland), CA
Posts: 79
Rep Power: 4
afpettijohns is on a distinguished road
Default

The opinion that they are a for profit organization was that they do force many companies to pay. Not that they are legally a for profit organization. You can guarantee the CEO is making a handsome wage. LOL Thanks for your insite on this iCutGrass.

See you in the funny pages.

Quote:
Originally Posted by iCutGrass View Post
I wouldn't waste any more time being worried. I have had thousands of clients in a few different niches and have seen my fair share of interesting events. This guy is full of it. Most threats like that go 99% no where. He doesn't have a leg to stand on and he's tossing out idle threats that hold no water.

Call the police because a contractor doesn't show up? Come on! What do you think the police will think of him? For one, they DO keep records of calls and that will look foolish on his part.

As for the BBB:

They are a private organization
They are a non-profit organization
They have no regulatory powers... at all
They have over 100 regional branches all looking to get $ from businesses to participate in their Accredited Membership program.

Since you are a minor, if someone stiffs you for the bill, I don't think you'll have any recourse because adults can't legally go into contracts with minors in your situation.(my non-lawyer opinion) However, if someone gets hurt as a result of your negligence, doing work or whatever, any liability will fall on your parents.

Wear eye protection at all times. Be mindful of the direction of the discharge shoot so it's not "aiming" at anyone and keep people away from your work area.

iCutGrass
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
What do you do to get fall calls? Clapper&company General Business Discussions 23 07-15-2010 08:08 PM
No calls MacTrina General Talk 5 10-02-2008 02:18 PM
Doody calls Steve Lawn Care Marketing & Post your marketing material for review! 1 06-05-2007 08:53 PM
Doody Calls Steve Starting a lawn care business. 0 11-15-2006 03:29 PM
Check with your State Police tiedeman Lawn Maintenance / Lawn Renovation 3 10-17-2006 05:15 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Trailer tires
J.A.S.LawnService
Yesterday 10:17 AM
Today 08:32 AM
by kslawn
2 70
snowplowing
jshak40
Yesterday 07:20 AM
Today 08:15 AM
by kslawn
6 128
Brake job!
kslawn
08-30-2014 07:49 AM
Today 08:01 AM
by kslawn
6 169
Mowing 7 acres
avetslawncare
08-31-2014 04:24 PM
Today 07:29 AM
by grassdoctore
4 128
Walk Behinds and Texas...
SGL1
08-26-2014 03:53 PM
Yesterday 11:36 PM
by SGL1
7 259
Help pricing cut down 7...
Bradcook21
08-26-2014 11:17 PM
08-31-2014 04:48 PM
by avetslawncare
6 240
New to the industry-...
Lsmain
08-31-2014 10:53 AM
08-31-2014 10:53 AM
by Lsmain
0 94
Sod
RosalesLawnCare
08-27-2014 03:47 PM
08-30-2014 07:00 PM
by RosalesLawnCare
2 186
Lawn Route Templates
Landscaper1165
08-30-2014 01:52 PM
08-30-2014 05:04 PM
by stevef1201
1 116
Exmark Lazer Z S-Series...
BLC7
08-22-2014 10:18 AM
08-30-2014 09:49 AM
by BLC7
10 417
Hello! New here and...
CaliforniaFriendly
08-29-2014 11:30 AM
08-29-2014 05:39 PM
by jrs.landscaping
1 140
Stihl engine isn't...
Marcintosh
08-12-2014 08:30 PM
08-28-2014 09:28 PM
by Marcintosh
12 560
Hello
jawnebgoode
08-28-2014 08:37 PM
08-28-2014 08:37 PM
by jawnebgoode
0 81
Hello from Ohio
kurtwin
08-28-2014 05:06 PM
08-28-2014 05:06 PM
by kurtwin
0 105
Softball field
kslawn
08-15-2014 09:28 AM
08-28-2014 12:01 PM
by Steve
16 643
Lawn needs top soil What...
jymie
08-26-2014 11:01 AM
08-28-2014 11:58 AM
by Steve
5 249
Say Hello !!!
Steve
03-19-2007 11:18 AM
08-27-2014 08:33 PM
by kurtwin
1,187 331,297
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
08-26-2014 04:21 PM
by ExtremeLawncareServices
110 6,701
How do I approach...
Bradcook21
08-21-2014 01:48 AM
08-26-2014 05:08 AM
by Billy Goat
12 544
Tender Process
M2Dave
08-24-2014 12:31 PM
08-25-2014 04:14 PM
by Steve
2 224
Grass hopper mower
ExtremeLawncareServices
12-05-2013 08:51 AM
08-25-2014 04:02 PM
by Steve
26 3,883
Need help pricing basic...
Bradcook21
08-22-2014 01:21 AM
08-22-2014 01:05 PM
by Steve
2 314
Yearly contract Pricing
jrob0691
08-21-2014 08:57 AM
08-22-2014 01:01 PM
by Steve
6 389
yearly contract help...
jrob0691
08-21-2014 04:09 PM
08-22-2014 12:48 PM
by Steve
1 261
Pampas bushes
Bradcook21
08-22-2014 01:30 AM
08-22-2014 07:17 AM
by grassdoctore
1 234
2014 Gie-expo
ExtremeLawncareServices
08-19-2014 11:22 PM
08-21-2014 08:50 PM
by phlawncare
2 270
Fuel Can Spouts
Shark1611
08-16-2014 09:09 AM
08-21-2014 08:23 PM
by SGL1
11 517
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
08-21-2014 05:03 PM
by stevef1201
6 770
Hello
M2Dave
08-21-2014 12:32 AM
08-21-2014 01:38 PM
by Steve
1 240
New Landscaping Business
rekon32
08-16-2014 02:26 PM
08-21-2014 12:33 PM
by SouthallMowing
8 573
Downed Tree Chop Bid
WesleySnips
08-16-2014 03:47 PM
08-20-2014 01:44 PM
by SGL1
10 542
60 inch honda/bunton...
pblawncare
08-17-2014 11:30 AM
08-18-2014 03:19 PM
by Steve
2 282
Replacement Parts -...
nicholas-KC
08-16-2014 08:40 AM
08-18-2014 03:16 PM
by Steve
4 398
Preparing the soil
Billy Goat
08-16-2014 06:18 PM
08-18-2014 03:01 PM
by Steve
1 310
What to pay help
phlawncare
08-04-2014 08:33 PM
08-18-2014 10:33 AM
by jrs.landscaping
29 1,143
Hello
Jeff1
08-07-2014 11:18 PM
08-15-2014 11:53 PM
by Jeff1
11 596
Lie #2 RESIDENTIAL...
ExtremeLawncareServices
01-06-2014 05:02 AM
08-15-2014 01:46 PM
by mattthelawnguy
54 6,713
Need help 30 HP koler...
Shady Grady
08-01-2014 03:31 PM
08-15-2014 08:46 AM
by kslawn
18 773
New Boomless Sprayer!
BlackRain75
01-03-2014 01:01 PM
08-14-2014 02:37 AM
by BlackRain75
12 1,975
first year update
cmdlawncare
08-12-2014 05:41 PM
08-13-2014 03:29 PM
by Steve
1 406
Hello from Jacksonville,...
JM Lawn Care
08-10-2014 07:15 AM
08-13-2014 07:04 AM
by Sprinkler Buddy
9 524
Hello everyone new to...
maddyandrays
08-11-2014 04:51 PM
08-12-2014 08:58 PM
by Shark1611
2 360
Walk behinds
hpruitcei
08-07-2014 06:28 PM
08-12-2014 02:35 PM
by mattthelawnguy
7 629
New name help
stevef1201
08-10-2014 04:27 PM
08-12-2014 12:03 PM
by Steve
6 509
my little green dilemmas
Lawn Techie
08-03-2014 11:47 AM
08-11-2014 01:20 PM
by Steve
7 605
what the best...
CleanCutsLLC
08-02-2014 01:02 AM
08-11-2014 01:16 PM
by Steve
6 654
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
08-11-2014 01:19 AM
by ExtremeLawncareServices
13 908
Covering all the bases
janslawncare
08-08-2014 10:11 AM
08-08-2014 01:41 PM
by Steve
1 448
New from Florida
ADE
08-06-2014 08:40 PM
08-08-2014 01:32 PM
by Steve
4 513
JOB - Landscape Install...
janslawncare
08-08-2014 10:06 AM
08-08-2014 10:06 AM
by janslawncare
0 406
» Popular Tags
2wd advertisement apartment complex article marketing bid blades charge christmas lighting courtesy call credit card processing customers decorating ditches employee problems escrow exmark ferris foreman fundraiser georgia gopherhaul grass gravely gravely 34" zero turn growing a lawn care business holiday lighting how much to charge installation landscape services lawn lawn care lawn care business book lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo leaf leaf removal lighting brass outdoor lights marketing native plants new buisness online classifieds outdoor environments payment podcast property management company redmax running a business savannah scag seo snow snow plowing sprayer starting a business steep lawns stihl sulky toro trimmer rack truck new used landscape turfgrass consulting walk behind walker zero turn
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:35 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:35 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy