Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

How to say not interested?


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-08-2011, 10:59 AM
wellbiz wellbiz is offline
Senior Member
 
Join Date: Feb 2010
Location: Livonia, Michigan
Posts: 129
Rep Power: 6
wellbiz is on a distinguished road
Question How to say not interested?

Hey guys.

Was out doing estimates today. Just looking for any feedback or advice on telling a client you are not interested in the project. I went out and looked at a landscape job that is just a mess. I will spare you the details, but I need to tell the client that I am not interested in the project. To be honest I am slammed with work and it is just to big/complicated to handle right now.

I want to be professional, but would prefer to save face and keep the door open for future projects. Any advice on how to word it.

Jay
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-08-2011, 11:24 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
I have been in your shoes a few times.

The trick is to explain to the client how you have other projects which need attention, and to take on this new job would actually be a disaster. You don't have the time, you have too much on your plate. AND you have a card of one of your competitors which you will be giving him.

Don't leave him in the dirt, send him to a competitor. He'll be out of your hair.



Other excuses;

"We had a client who hired us late last year, and we were going to do the job this year. They haven't been answering their phone for the first couple of months so we decided to move on - though, they finally gave us a call last night. If it was a different customer, we would have given up on them - but these people have been with us for x-years and refereed us to x-people."
Reply With Quote
  #3  
Old 04-08-2011, 11:54 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,356
Rep Power: 10
Steve has disabled reputation
Default

Could you bid it high enough where if you get it then it would be worth your while?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 04-08-2011, 12:34 PM
wellbiz wellbiz is offline
Senior Member
 
Join Date: Feb 2010
Location: Livonia, Michigan
Posts: 129
Rep Power: 6
wellbiz is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Could you bid it high enough where if you get it then it would be worth your while?
Steve, I though about it. But sometimes I have learned you have to be careful what you wish for

I wont get into the details, but pretty sure house was a foreclosure. Planting beds were overgrown and someone just took a chain saw to the old shurbs and trees. There are roots and stumps everywere that will need to be removed before I can plant anything. They are very close to foundation and sidewalk and this is only the tip of the ice berg as they say.

Pretty sure I am just going to thank them for the opportunity, but remove my name from consideration stating that after looking at the property is was more involved than I anticipated and I cant take it on right now.

Just curious what others have done.
Reply With Quote
  #5  
Old 04-08-2011, 12:37 PM
wellbiz wellbiz is offline
Senior Member
 
Join Date: Feb 2010
Location: Livonia, Michigan
Posts: 129
Rep Power: 6
wellbiz is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post
I have been in your shoes a few times.

The trick is to explain to the client how you have other projects which need attention, and to take on this new job would actually be a disaster. You don't have the time, you have too much on your plate. AND you have a card of one of your competitors which you will be giving him.

Don't leave him in the dirt, send him to a competitor. He'll be out of your hair.



Other excuses;

"We had a client who hired us late last year, and we were going to do the job this year. They haven't been answering their phone for the first couple of months so we decided to move on - though, they finally gave us a call last night. If it was a different customer, we would have given up on them - but these people have been with us for x-years and refereed us to x-people."
Good points. The project is from a lead generator and I know there will be 3-4 other contractors bidding on the job. So they wont be left in the dirt. Thanks for the tips.
Reply With Quote
  #6  
Old 04-08-2011, 01:36 PM
The Cleaning Doctor's Avatar
The Cleaning Doctor The Cleaning Doctor is offline
Senior Member
 
Join Date: Nov 2009
Location: Helena, MT
Posts: 927
Rep Power: 6
The Cleaning Doctor is on a distinguished road
Default

Bid it high and sub it out.

don't leave money on the table.
__________________
Pat
Reply With Quote
  #7  
Old 04-08-2011, 04:22 PM
wellbiz wellbiz is offline
Senior Member
 
Join Date: Feb 2010
Location: Livonia, Michigan
Posts: 129
Rep Power: 6
wellbiz is on a distinguished road
Default

Quote:
Originally Posted by The Cleaning Doctor View Post
Bid it high and sub it out.

don't leave money on the table.
Thanks for the idea. I would bid the job, but I am too busy to take on a project that is going to require this much involvement and the last thing I want to do is manage un-tested subs. I would rather be honest with the client then bring in a sub who messes up the project. My rep is more important than a few dollars.
Reply With Quote
  #8  
Old 04-08-2011, 07:46 PM
Jack Rabbit Jack Rabbit is offline
Senior Member
 
Join Date: Mar 2010
Location: New Mexico, USA
Posts: 125
Rep Power: 6
Jack Rabbit is on a distinguished road
Default

Be honest with the client. Don't make up things to tell them.

Honesty doesn't mean that every detail of your business is for them to know. Tell them just what they need to know to understand why you need to pass on the job.

Don't use emotional appeals or "sob stories" about how hard it would be for you to do the job. Tell them the facts.

Show your concern that the customer gets quality timely work. Example: "Since I don't have enough time in my schedule to do good work for you on this job I'll recommend my competitor Gopher Haul Landscaping."
Reply With Quote
  #9  
Old 04-08-2011, 10:49 PM
Liberty Landscaping LLC Liberty Landscaping LLC is offline
Senior Member
 
Join Date: Oct 2009
Location: Woodbridge, NJ
Posts: 243
Rep Power: 6
Liberty Landscaping LLC is on a distinguished road
Default

I am with Rabit. Tell them I am sorry but at this time we don't have the time to give your property the attension it would take and that we don't take a job that would not leave the customer 100% satisfied. We appreciate the oppurtunity and we can refer you to someone if you would like. We hope that if a need arises in the future that you would think of us. BLAH BLAH. Don't lie or exagerate like it was mentioned. Just tell them honestly you don't have the man hours to leave the property in prestine condition. Good luck!
__________________
Liberty Landscaping LLC
www.libertylndscpng.com
Woodbridge, NJ
Reply With Quote
  #10  
Old 04-12-2011, 09:18 PM
Norcal Norcal is offline
Member
 
Join Date: Nov 2009
Location: Yuba city Ca.
Posts: 48
Rep Power: 6
Norcal is on a distinguished road
Default

I agree with Steve but be honest tell them right up front before I give you a bid I am so many days - weeks or months out that way to start your not wasting time even giving them a bid that is to high if they can't wait,if they can wait give them a bid set up more work when your not as busy.

like Steve said bid it high you either take yourself out of consideration without saying your job is to jacked for me to do it or. If you get it it's worth your while
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
New Guy Interested in the Business dami0601 Starting a lawn care business. 4 03-18-2011 01:35 AM
To who all is interested XtreemGreen Lawn Maintenance / Lawn Renovation 1 06-10-2009 09:25 PM
I am interested in a logo. lilred731 General Business Discussions 11 05-20-2005 03:47 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Hello All
HappyGrass
Yesterday 10:10 PM
Yesterday 10:10 PM
by HappyGrass
0 19
What a JERK!
Chilehead
05-06-2015 08:13 AM
Yesterday 09:27 PM
by Chilehead
15 762
how to make customers...
Bradcook21
Yesterday 05:04 PM
Yesterday 09:08 PM
by SGL1
3 63
Share your stolen...
SGL1
Yesterday 09:05 PM
Yesterday 09:05 PM
by SGL1
0 21
Equipment dealers
mattthelawnguy
05-21-2015 04:33 PM
Yesterday 07:07 PM
by mattthelawnguy
5 176
Things your lawn care...
Steve
Yesterday 11:48 AM
Yesterday 11:48 AM
by Steve
0 44
I can't believe people...
ExtremeLawncareServices
05-25-2015 10:29 AM
Yesterday 11:45 AM
by jrs.landscaping
9 239
Show us your stripes
Just for Cuts
05-21-2015 03:07 PM
Yesterday 11:35 AM
by Steve
5 176
Pissed off customers
stonegatedesigns
05-26-2015 05:29 PM
Yesterday 11:26 AM
by Steve
3 114
Great start to the season
jcurr33
05-25-2015 08:49 PM
05-26-2015 01:50 PM
by Steve
2 87
uploading video on here?
holymoly
05-24-2015 08:13 AM
05-26-2015 01:37 PM
by Steve
2 91
new here ! need help
pgrace
05-23-2015 11:29 PM
05-26-2015 01:35 PM
by Steve
1 97
What's your next...
Steve
05-15-2015 11:54 AM
05-26-2015 01:25 PM
by Steve
14 388
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
05-26-2015 01:22 PM
by Steve
5 212
More Rain or Less?
Steve
05-20-2015 12:06 PM
05-24-2015 04:37 PM
by SGL1
12 274
Irrigation
pboy8634
02-21-2010 12:46 PM
05-22-2015 10:05 PM
by biglee
25 8,462
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
05-22-2015 09:58 PM
by biglee
37 9,186
Peace garden ideas
SGL1
05-13-2015 03:15 PM
05-21-2015 07:51 PM
by avetslawncare
16 528
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
05-20-2015 09:18 PM
by ExtremeLawncareServices
84 6,862
Total yard rehab
SGL1
04-23-2015 03:59 PM
05-19-2015 08:22 PM
by SGL1
15 832
Say Hello !!!
Steve
03-19-2007 11:18 AM
05-19-2015 04:12 PM
by NinaMarie86
1,223 390,056
New Lawn Service
carmelitaslawnservice
05-19-2015 10:02 AM
05-19-2015 02:51 PM
by Steve
1 131
Landscaper Jailed After...
SGL1
05-18-2015 08:15 AM
05-19-2015 02:37 PM
by Steve
5 234
Pictures of commercial...
avetslawncare
04-01-2015 09:47 PM
05-19-2015 02:29 PM
by Steve
38 2,037
feeling like im being...
Bradcook21
05-17-2015 07:33 AM
05-19-2015 02:11 PM
by Steve
6 241
good news yesterday
Bradcook21
05-17-2015 07:08 AM
05-19-2015 06:16 AM
by Bradcook21
3 172
ignition coil
jasonw
05-12-2015 05:31 PM
05-18-2015 12:07 PM
by Steve
3 286
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
05-18-2015 12:06 PM
by Steve
13 718
Big (to me) mulch job
tl757
04-23-2015 05:32 PM
05-15-2015 08:46 PM
by biglee
22 1,525
big dog mowers?
Bradcook21
05-13-2015 04:03 PM
05-14-2015 10:55 AM
by Steve
4 311
Small HOA Bid
lxarth
05-06-2015 10:37 PM
05-13-2015 11:55 AM
by Steve
9 537
New company in Michigan
SEM
04-24-2015 09:27 PM
05-13-2015 11:51 AM
by Steve
11 667
Fired for refusing to...
Mr. Mow
05-09-2015 06:15 AM
05-12-2015 01:36 PM
by Steve
6 533
I have ZERO confidence...
Just for Cuts
05-01-2015 04:24 PM
05-12-2015 03:53 AM
by jrs.landscaping
31 1,140
landscape insurance
clarkslawn
03-30-2015 10:14 PM
05-11-2015 01:15 PM
by Steve
6 1,046
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
05-10-2015 07:50 PM
by ExtremeLawncareServices
9 1,088
Bought my first STIHL...
Mr. Mow
05-09-2015 06:29 AM
05-10-2015 08:36 AM
by Mr. Mow
9 440
advice wanted please and...
CHenricks
05-07-2015 08:40 PM
05-08-2015 04:20 PM
by CHenricks
7 457
Hello
SallyBorowicz
05-06-2015 11:14 AM
05-08-2015 02:21 PM
by Steve
3 366
Mower Advice
tl757
05-06-2015 02:31 PM
05-08-2015 01:45 PM
by Steve
6 496
Home today...Still...
biglee
05-06-2015 11:59 AM
05-07-2015 12:06 PM
by biglee
2 370
I'm Back With The Best...
aduttonater
02-21-2015 12:41 AM
05-07-2015 11:17 AM
by Steve
79 4,028
color fliers?
holymoly
04-18-2015 02:32 PM
05-07-2015 10:57 AM
by Steve
16 1,059
Looking good
mrsmichigan
05-06-2015 09:47 AM
05-07-2015 10:53 AM
by Steve
1 310
What are your biggest...
Steve
05-05-2015 01:24 PM
05-07-2015 10:52 AM
by Steve
2 363
is craiglist good to...
JBENI
04-16-2015 11:11 AM
05-06-2015 07:15 PM
by TheYardGuy
12 1,150
Go daddy web site and...
jcurr33
05-04-2015 06:00 PM
05-05-2015 11:57 AM
by Steve
2 391
How busy are you now?
Steve
05-04-2015 01:10 PM
05-05-2015 11:47 AM
by Steve
4 425
mowfinder
scaypa
04-27-2015 05:44 PM
05-04-2015 01:14 PM
by Steve
1 451
Latest video, Facebook...
Sprinkler Buddy
05-01-2015 06:54 AM
05-04-2015 01:09 PM
by Steve
3 423
» Popular Tags
ad landscaping aerocore apartment bid apartment complex applying auger bark billy goat brushcutter blades blowout bush collections contract help curb appeal services deliquentaccounts ditches edging employee problems equipment dealer equipment rental estimate facebook flyers foreman google grass growing a lawn care business hills hiring husqvarna jobs john deere quik trac landscape landscape services landscaping training lawn lawn care lawn mowing marketing more customers business mr dave mulch past due per hour charge per hour service pricing profit on employee pto push versus ride running a business scag sell the vision seo shell small engine repair square foot starting a lawn care business steep lawns swzt theft toro grand stand trailer tree trimmer rack truck new used landscape up sell employee web design website won't return www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 02:41 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 02:41 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy