Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Got a customer, but in a bit of a situation.


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 03-30-2011, 05:35 PM
Jack Jack is offline
Junior Member
 
Join Date: Jan 2011
Posts: 13
Rep Power: 5
Jack is on a distinguished road
Default Got a customer, but in a bit of a situation.

So I have posted some ads and this will be my first year doing landscaping. I have done some work before and DO NOT plan on attempting or getting in over my head at all. If I can't do a project I don't think I am going to take it on.
A man emailed me today asking for some consulting advice on a small project he plans on doing with his son and ask for my assistance. I don't want him to think I am some amazing expert, but at the same time I don't want to come across as some 19 year old who doesn't know anything.
I am considering contacting him back via email and making sure he knows that we are just starting and in the learning process and see what his response is. I know I am marketing landscaping, and I am not afraid at all to tackle most projects. It's just this guy seems to be wanting an expert, which I am not. We all gotta learn.

My post probably doesn't make sense haha, sorry I am just type what's on my mind.

Thanks
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 03-31-2011, 10:52 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,246
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Is this something where you could learn with them? Maybe not charge anything but take some pictures of the project and give them a hand along the way?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 04-02-2011, 10:47 PM
The Cleaning Doctor's Avatar
The Cleaning Doctor The Cleaning Doctor is offline
Senior Member
 
Join Date: Nov 2009
Location: Helena, MT
Posts: 927
Rep Power: 6
The Cleaning Doctor is on a distinguished road
Default

I think you know more than you think you do.

If you don't have an answer to a question tell them that you will have to check on that. Then research and follow up on the question.

Years ago I got some new guys working with me installing phone systems and the first thing I told them was #1-NEVER let the customer know you don't know what you are doing and #2-Here is the phone list, call for help.

One guy messed up and got fired (drugs) and the other is still working there making nearly $30 per hour.

1. you have to identify their problem. This is easy, they are asking.
and
2. you need to provide a solution. You don't necessarily have to know it all.
__________________
Pat
Reply With Quote
  #4  
Old 04-03-2011, 11:41 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,246
Rep Power: 10
Steve has disabled reputation
Default

The thing I wonder is, how do you keep the customer from not knowing that you don't know what you are doing all the while telling them you don't know an answer to their question?

That seems to be a delicate balance. Any suggestions on that?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 04-03-2011, 03:38 PM
shadrach's Avatar
shadrach shadrach is offline
Senior Member
 
Join Date: Mar 2010
Location: Indiana
Posts: 261
Rep Power: 6
shadrach is on a distinguished road
Default

Would not ever tell anybody that I was "just starting out." Do some research if you are not sure - there is a lot of info to be found on the internet. You do not have to be an expert to offer the guy good advice, you just have to know a little bit more than he does. If you still feel like it is over your head then recommend someone else for the job. While knowing what you are doing and doing good work are important, self confidence is part of the equation too.
Reply With Quote
  #6  
Old 04-03-2011, 04:12 PM
The Cleaning Doctor's Avatar
The Cleaning Doctor The Cleaning Doctor is offline
Senior Member
 
Join Date: Nov 2009
Location: Helena, MT
Posts: 927
Rep Power: 6
The Cleaning Doctor is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
The thing I wonder is, how do you keep the customer from not knowing that you don't know what you are doing all the while telling them you don't know an answer to their question?

That seems to be a delicate balance. Any suggestions on that?
"There are many ways that this can be accomplished, let me do some research and see which best fits your situation."

or

"I usually don't run into this a lot, let me look it up and see what would work best here!"

Does that work for an example Steve? What ever you do, DO NOT lie.

Karma will bite like a doberman crossed with a pitbull and a rottweiler and usually from behind if you get my drift.
__________________
Pat
Reply With Quote
  #7  
Old 04-03-2011, 04:29 PM
jklawncare's Avatar
jklawncare jklawncare is offline
Senior Member
 
Join Date: Feb 2010
Location: Indiana
Posts: 577
Rep Power: 6
jklawncare is on a distinguished road
Default

I'm sure your experience will surpass theres. You may not see it but you probably know alot about it if you know alot about lawns and stuff like that. Most is common sense if you really think about it but theres always the forum and google if you dont know something. And just let them know if you cant answer a question and get the proper research done..even that is better than them guessing.

But i agree with cleaning doctor..dont let them know you dont know what your doing

someone once told me when i started out my business "Fake it till you make it" and even if theres something you cant handle or something along those lines. You can always subcontract it or refer it to someone who does know. That will make you seem more professional than inexperienced anyways.
__________________
Just Kut Lawn and Landscape
"Where Service is Always in Season"
Reach for the stars so if you fall you land on a cloud.
Reply With Quote
  #8  
Old 04-04-2011, 02:24 PM
Jack Jack is offline
Junior Member
 
Join Date: Jan 2011
Posts: 13
Rep Power: 5
Jack is on a distinguished road
Default

I am not gonna lie, I have a had a couple offers to do work and have turned them down. I get really nervous and second guess myself. I have told a few people that I was either full for that week when they wanted work, or that I don't offer such services and referred them to someone that did.
I think I am gonna wipe the slate clean and start this again. My only downfall is my appearance, I am a 19 year old kid. What can I know?

I am the type of person who works and I am always paranoid that it won't be 100% correct, or that I won't be able to pull an estimate right out of my head on spot.
On the other side of things I see most landscaping as easy as building legos. Follow the instructions and all will come out as pictured and planned.

Thank you for the advice, I will be sure not to let people know I am new to this. What if they ask?
Reply With Quote
  #9  
Old 04-04-2011, 03:20 PM
jklawncare's Avatar
jklawncare jklawncare is offline
Senior Member
 
Join Date: Feb 2010
Location: Indiana
Posts: 577
Rep Power: 6
jklawncare is on a distinguished road
Default

Quote:
My only downfall is my appearance, I am a 19 year old kid. What can I know?
I think the same thing as you, but when you talk like you know or talk like you do know what the subject is, how to treat or fix it. The age goes away and your experience shines through..If anything it will make you look more mature for knowing so much about what they don't know and they will look to you for more answers. I'm 17 now was 16 last year and when someone asked me something it was always something that i knew about, except for once. And that one time, I said you know what.. I have a general understanding of this but im not 100% so im going to refer you to this company. Even that shows maturity. Dont let your age cripple you.
__________________
Just Kut Lawn and Landscape
"Where Service is Always in Season"
Reach for the stars so if you fall you land on a cloud.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
advice need**crazy situation Jstucin5525 General Business Discussions 14 02-01-2010 11:06 PM
My situation.. It never ends XtreemGreen Trials & Tribulations - The drama of running a business and of life. 18 06-11-2009 01:53 AM
Stressful Situation CHEESE2009 Trials & Tribulations - The drama of running a business and of life. 18 05-14-2009 09:15 AM
How would you handle a situation? tiedeman General Business Discussions 6 06-14-2006 09:17 PM
Customer Situation tiedeman General Business Discussions 13 03-29-2006 12:11 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Correct me if I'm wrong...
SGL1
Today 02:41 PM
Today 07:27 PM
by SGL1
2 38
Lawn Care Service in...
Friscobob
04-24-2015 03:33 PM
Today 06:37 PM
by Friscobob
3 107
Buying contracts /...
greenscaper123
Today 04:46 PM
Today 04:46 PM
by greenscaper123
0 29
what's the big deal...
Tony317
Yesterday 02:19 PM
Today 12:08 PM
by SGL1
2 79
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
Today 08:25 AM
by ExtremeLawncareServices
59 5,306
New company in Michigan
SEM
04-24-2015 09:27 PM
Today 05:18 AM
by Sprinkler Buddy
3 88
Total yard rehab
SGL1
04-23-2015 03:59 PM
Yesterday 08:25 PM
by SGL1
7 171
mowing pic
joshlawncare
Yesterday 12:34 PM
Yesterday 08:09 PM
by avetslawncare
1 71
Big (to me) mulch job
tl757
04-23-2015 05:32 PM
Yesterday 08:01 PM
by avetslawncare
7 188
Newb Question - Multiple...
DependiLawn
04-24-2015 11:36 PM
04-24-2015 11:36 PM
by DependiLawn
0 64
maintandlawndispatch...
SGL1
04-21-2015 03:31 PM
04-24-2015 04:42 PM
by Steve
9 230
Thoughts on Undocumented...
element009
09-25-2011 11:08 AM
04-23-2015 09:32 PM
by Chilehead
56 15,527
Hello Everyone
DesignsByBnC
04-22-2015 04:07 PM
04-23-2015 02:19 PM
by DesignsByBnC
2 115
The upcoming rainy...
5StarLawnscaping
04-21-2015 01:22 PM
04-23-2015 12:54 PM
by Steve
7 207
color fliers?
holymoly
04-18-2015 02:32 PM
04-23-2015 12:50 PM
by Steve
12 378
I'm Back With The Best...
aduttonater
02-21-2015 12:41 AM
04-22-2015 07:04 PM
by Just for Cuts
59 2,555
WARNING! Especially to...
SC93
04-19-2015 12:05 PM
04-22-2015 01:39 PM
by Steve
14 439
Could be great news for...
SC93
04-14-2015 11:06 PM
04-22-2015 01:28 PM
by Steve
15 523
quick pic
joshlawncare
04-14-2015 07:49 PM
04-21-2015 05:01 PM
by joshlawncare
4 350
Got Inspected today
swstout
08-09-2010 10:31 PM
04-21-2015 03:53 PM
by SGL1
10 4,012
Smoked my first belt!
SGL1
04-20-2015 08:46 PM
04-21-2015 03:28 PM
by SGL1
4 177
Pictures of commercial...
avetslawncare
04-01-2015 09:47 PM
04-21-2015 12:47 PM
by Steve
25 1,028
lawn care business...
holymoly
04-18-2015 02:56 PM
04-21-2015 06:18 AM
by holymoly
3 267
landscape insurance
clarkslawn
03-30-2015 10:14 PM
04-20-2015 10:02 PM
by SGL1
4 486
Poll & Discussion...
CHEESE2009
09-16-2011 06:16 PM
04-20-2015 08:20 PM
by avetslawncare
27 5,690
weed
avetslawncare
04-16-2015 07:56 PM
04-20-2015 01:08 PM
by Steve
4 277
Aerating / Dethaching...
Hard-Body lawn & garden
04-12-2015 07:53 PM
04-19-2015 08:49 PM
by Chilehead
17 614
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
04-19-2015 09:21 AM
by KJ90
8 1,029
bidding a cemetery....
NPM_LLC
03-28-2015 10:56 AM
04-19-2015 05:26 AM
by RSE
22 1,040
Hustler Raptor
SGL1
04-13-2015 09:27 PM
04-18-2015 07:53 AM
by SGL1
15 533
is craiglist good to...
JBENI
04-16-2015 11:11 AM
04-17-2015 10:25 PM
by Wolf4dk
11 446
Am I missing something...
googus
04-11-2015 06:33 PM
04-17-2015 08:01 PM
by avetslawncare
10 557
Hello
sonny54
04-16-2015 09:49 PM
04-17-2015 03:10 PM
by Steve
1 215
Unreal
Chilehead
04-09-2015 09:12 PM
04-17-2015 08:27 AM
by Chilehead
11 589
starting a lawn care...
JBENI
04-14-2015 09:03 AM
04-17-2015 08:03 AM
by JBENI
14 575
Finally got a warehouse
avetslawncare
03-12-2015 07:52 PM
04-16-2015 07:52 PM
by avetslawncare
23 1,390
New 14 x 7 Enclosed...
whitepropertydetail
04-15-2015 06:46 PM
04-16-2015 03:40 PM
by Steve
1 273
older used dump trucks
SECTLANDSCAPING
09-22-2011 12:33 AM
04-16-2015 12:41 PM
by biglee
21 8,073
Tax Poll
Steve
04-15-2015 02:13 PM
04-15-2015 02:13 PM
by Steve
0 253
lawn care by Aj
aj10261984
04-14-2015 06:50 PM
04-15-2015 01:43 PM
by Steve
2 292
Contact last years...
googus
01-28-2015 08:13 AM
04-15-2015 12:54 PM
by SC93
7 1,288
trying to sign up for...
JBENI
04-14-2015 10:20 AM
04-14-2015 12:11 PM
by Steve
1 783
Charging customers for...
Hard-Body lawn & garden
04-14-2015 07:34 AM
04-14-2015 10:35 AM
by Steve
1 326
New member
Jdlandscaping,LLC
04-11-2015 03:24 PM
04-14-2015 05:45 AM
by Jdlandscaping,LLC
2 352
hello
oasis_greenscapes
04-01-2015 06:18 PM
04-13-2015 12:03 PM
by Steve
8 589
New Member
Greenturion
04-11-2015 02:00 PM
04-13-2015 11:59 AM
by Steve
1 313
Client with...
OldSalt
04-07-2015 09:47 PM
04-13-2015 11:57 AM
by Steve
8 539
Getting rid of "mulched...
Mr. Mow
04-12-2015 04:21 PM
04-13-2015 11:26 AM
by biglee
3 352
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
04-13-2015 11:11 AM
by biglee
7 463
Billing methods
jcurr33
03-26-2015 01:33 PM
04-13-2015 11:07 AM
by biglee
15 973
» Popular Tags
apartment complex auger bark billy goat brushcutter blades blowout bob villa collections commercial demonstration design edging employee problems equipment rental ferris flyers foreman free advertising grass growing a lawn care business hardscapes hills hiring husqvarna hydraulic john deere quik trac landscape landscape services landscaping training lawn aeration lawn care lawn care business seo lawn care business website lawn care business website seo lawn care seo lawn care website marketing more customers business mr dave new business ordinance past due patio install per hour charge pricing profit on employee pto push versus ride running a business scag v-ride scripts search engine optimization secrets to landscaping sell the vision seo shell small engine repair square foot sulky toro grand stand trailer tree trimmer rack truck new used landscape up sell employee web design website website design winterization won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:19 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:19 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy