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2011 return customers


Starting a lawn care business.

How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.
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Old 02-06-2011, 08:42 AM
cleancutlawncare5382 cleancutlawncare5382 is offline
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Default 2011 return customers

Was just wondering how best to reach out to return customers from 2010. By letter offering other services and trying to get perpay for the season. Or by phone - offering the same as above, might get a better feel by phone.

How do you guys reach out??

Here we go Steelers !
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Old 02-06-2011, 11:40 AM
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Originally Posted by cleancutlawncare5382 View Post
Was just wondering how best to reach out to return customers from 2010. By letter offering other services and trying to get perpay for the season. Or by phone - offering the same as above, might get a better feel by phone.

How do you guys reach out??

Here we go Steelers !
I told all of my lawn customers to expect a welcome back letter and a phone call the end of march. I personally called all my lawn clients in the fall to verify they wanted to continue service for 2011. I will probably send out the letter the second or third week of March and follow up with a phone call 10 days later.

For my one time or landscaping customers, I will send out a similar letter with possibly some coupons or a special.

Jay
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Old 02-07-2011, 07:36 AM
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I will send out a similar letter with possibly some coupons or a special.
What kinds of coupon or special do you recommend experimenting with?
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Old 02-07-2011, 09:20 AM
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What kinds of coupon or special do you recommend experimenting with?
This will really depend on the services you offer. I think I will be sending out a coupon book with small discounts on all the services I offer.
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Old 02-09-2011, 08:10 AM
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Will these be for upsells or will there be coupons for lawn care as well?
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