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Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Broken Glass


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
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  #21  
Old 01-07-2011, 10:23 AM
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Originally Posted by aduttonater View Post
Why would you do that?
Competition is very tough and sometimes we have to educate our clients why we may cost a little more than others, we all know it costs us a lot to do everything by the books and those costs are reflected in our quotes.

Sometimes we have to put ourselves in the clients shoes, would we hire an electrician, plumber, roofer etc. to work on our property knowing they are not licensed or insured, some may, most will not. Our business is not that much different, Insurance covers the what "if" and even mowing a lawn stuff happens.

Just google Lawn Mower Accidents, Technology Associates reported there were over 180,000 accidents in the USA last year alone. I suspect most are by the homeowner that may not know quite as much as we do but the point is accidents happen no matter what industry we are in and we should be covering our butt.
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  #22  
Old 01-08-2011, 01:13 AM
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Originally Posted by aduttonater View Post
Why would you do that?
For the record I decided not to send it out, but the other guys have right. It's situations like this that home owners need to educate themselves on. What bothered me more than you thinking you might not be responsible for the window, was the fact that you asked if they would be liable if you were injured on their property. I would not be friends with someone I thought might be out the get a law suit paycheck, much less hire the person to work on my property.

I'm glad you were able to fix the window.

You should get your license & insurance, it's not that expensive and you will get more customers if you are a legitimate business. Take this all as a learning experience and move yourself in the right direction. Best of luck this year.

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  #23  
Old 01-08-2011, 11:09 PM
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For the record I decided not to send it out, but the other guys have right. It's situations like this that home owners need to educate themselves on. What bothered me more than you thinking you might not be responsible for the window, was the fact that you asked if they would be liable if you were injured on their property. I would not be friends with someone I thought might be out the get a law suit paycheck, much less hire the person to work on my property.

I'm glad you were able to fix the window.

You should get your license & insurance, it's not that expensive and you will get more customers if you are a legitimate business. Take this all as a learning experience and move yourself in the right direction. Best of luck this year.

JL
Thanks you very much for your positive input. I am currently working on getting licensed.
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Old 01-09-2011, 04:01 PM
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Did the customer decide to stay with you?

You could turn this around from a negative to a positive. Maybe it could even be used in your marketing.

Maybe show how sometimes accidents happen and that you are insured.

You could show how you broke a window and then you replaced it. At the end you could ask the customer if their lawn care business would do that? Maybe even get a testimonial quote from that customer to use?
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Old 01-15-2011, 12:58 AM
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To update everyone on my current situation. I've been called back to work by the customer. After resolving the "broken glass" problem on the 5th of Jan, I received a call on Jan 13th. Set up a time to come back out for some maintenance work on the 18th.
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Old 01-16-2011, 02:42 AM
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That is great news! Are you going to try to use that situation as a way to get more customers? Maybe by getting a testimonial from them?
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