Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Broken Glass


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #21  
Old 01-07-2011, 09:23 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Quote:
Originally Posted by aduttonater View Post
Why would you do that?
Competition is very tough and sometimes we have to educate our clients why we may cost a little more than others, we all know it costs us a lot to do everything by the books and those costs are reflected in our quotes.

Sometimes we have to put ourselves in the clients shoes, would we hire an electrician, plumber, roofer etc. to work on our property knowing they are not licensed or insured, some may, most will not. Our business is not that much different, Insurance covers the what "if" and even mowing a lawn stuff happens.

Just google Lawn Mower Accidents, Technology Associates reported there were over 180,000 accidents in the USA last year alone. I suspect most are by the homeowner that may not know quite as much as we do but the point is accidents happen no matter what industry we are in and we should be covering our butt.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #22  
Old 01-08-2011, 12:13 AM
JL ProCut JL ProCut is offline
Junior Member
 
Join Date: Dec 2010
Location: St Petersburg, FL
Age: 41
Posts: 20
Rep Power: 5
JL ProCut is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by aduttonater View Post
Why would you do that?
For the record I decided not to send it out, but the other guys have right. It's situations like this that home owners need to educate themselves on. What bothered me more than you thinking you might not be responsible for the window, was the fact that you asked if they would be liable if you were injured on their property. I would not be friends with someone I thought might be out the get a law suit paycheck, much less hire the person to work on my property.

I'm glad you were able to fix the window.

You should get your license & insurance, it's not that expensive and you will get more customers if you are a legitimate business. Take this all as a learning experience and move yourself in the right direction. Best of luck this year.

JL
__________________
John @ ProCut Turf Management
former sn: ProCut TM went down so this is my new sn
Reply With Quote
  #23  
Old 01-08-2011, 10:09 PM
aduttonater aduttonater is offline
Member
 
Join Date: Apr 2010
Location: Tucson, Arizona
Posts: 92
Rep Power: 6
aduttonater is on a distinguished road
Default

Quote:
Originally Posted by JL ProCut View Post
For the record I decided not to send it out, but the other guys have right. It's situations like this that home owners need to educate themselves on. What bothered me more than you thinking you might not be responsible for the window, was the fact that you asked if they would be liable if you were injured on their property. I would not be friends with someone I thought might be out the get a law suit paycheck, much less hire the person to work on my property.

I'm glad you were able to fix the window.

You should get your license & insurance, it's not that expensive and you will get more customers if you are a legitimate business. Take this all as a learning experience and move yourself in the right direction. Best of luck this year.

JL
Thanks you very much for your positive input. I am currently working on getting licensed.
__________________
It takes at least two steps to be 3 steps ahead!
Reply With Quote
  #24  
Old 01-09-2011, 03:01 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,343
Rep Power: 10
Steve has disabled reputation
Default

Did the customer decide to stay with you?

You could turn this around from a negative to a positive. Maybe it could even be used in your marketing.

Maybe show how sometimes accidents happen and that you are insured.

You could show how you broke a window and then you replaced it. At the end you could ask the customer if their lawn care business would do that? Maybe even get a testimonial quote from that customer to use?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #25  
Old 01-14-2011, 11:58 PM
aduttonater aduttonater is offline
Member
 
Join Date: Apr 2010
Location: Tucson, Arizona
Posts: 92
Rep Power: 6
aduttonater is on a distinguished road
Default

To update everyone on my current situation. I've been called back to work by the customer. After resolving the "broken glass" problem on the 5th of Jan, I received a call on Jan 13th. Set up a time to come back out for some maintenance work on the 18th.
__________________
It takes at least two steps to be 3 steps ahead!
Reply With Quote
  #26  
Old 01-16-2011, 01:42 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,343
Rep Power: 10
Steve has disabled reputation
Default

That is great news! Are you going to try to use that situation as a way to get more customers? Maybe by getting a testimonial from them?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Broken apple tree branch justin_time Tree Care, Irrigation, Landscaping, Hardscapes 5 08-19-2010 09:39 PM
Broken contract SECTLANDSCAPING Trials & Tribulations - The drama of running a business and of life. 9 05-11-2010 03:10 PM
Stained Glass Business Steve Franchise Building, Entrepreneurs, Business Leaders, & Innovators Discussions 2 10-01-2008 10:05 PM
broken window quickcleanlawn General Talk 18 04-30-2008 11:25 PM
Broken Finger tiedeman Lawn Maintenance / Lawn Renovation 6 09-04-2007 06:14 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
More Rain or Less?
Steve
05-20-2015 12:06 PM
Today 04:37 PM
by SGL1
12 209
uploading video on here?
holymoly
Today 08:13 AM
Today 10:26 AM
by Matther777
1 31
What a JERK!
Chilehead
05-06-2015 08:13 AM
Today 08:23 AM
by luckylogger
10 607
new here ! need help
pgrace
Yesterday 11:29 PM
Yesterday 11:29 PM
by pgrace
0 37
Equipment dealers
mattthelawnguy
05-21-2015 04:33 PM
Yesterday 10:24 PM
by Chilehead
3 92
Irrigation
pboy8634
02-21-2010 12:46 PM
05-22-2015 10:05 PM
by biglee
25 8,409
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
05-22-2015 09:58 PM
by biglee
37 9,082
What's your next...
Steve
05-15-2015 11:54 AM
05-21-2015 11:23 PM
by biglee
13 340
Peace garden ideas
SGL1
05-13-2015 03:15 PM
05-21-2015 07:51 PM
by avetslawncare
16 479
Show us your stripes
Just for Cuts
05-21-2015 03:07 PM
05-21-2015 03:07 PM
by Just for Cuts
0 80
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
05-21-2015 02:58 PM
by Just for Cuts
4 153
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
05-20-2015 09:18 PM
by ExtremeLawncareServices
84 6,768
Total yard rehab
SGL1
04-23-2015 03:59 PM
05-19-2015 08:22 PM
by SGL1
15 793
Say Hello !!!
Steve
03-19-2007 11:18 AM
05-19-2015 04:12 PM
by NinaMarie86
1,223 389,294
New Lawn Service
carmelitaslawnservice
05-19-2015 10:02 AM
05-19-2015 02:51 PM
by Steve
1 106
Landscaper Jailed After...
SGL1
05-18-2015 08:15 AM
05-19-2015 02:37 PM
by Steve
5 201
Pictures of commercial...
avetslawncare
04-01-2015 09:47 PM
05-19-2015 02:29 PM
by Steve
38 1,972
feeling like im being...
Bradcook21
05-17-2015 07:33 AM
05-19-2015 02:11 PM
by Steve
6 210
good news yesterday
Bradcook21
05-17-2015 07:08 AM
05-19-2015 06:16 AM
by Bradcook21
3 141
ignition coil
jasonw
05-12-2015 05:31 PM
05-18-2015 12:07 PM
by Steve
3 262
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
05-18-2015 12:06 PM
by Steve
13 673
Big (to me) mulch job
tl757
04-23-2015 05:32 PM
05-15-2015 08:46 PM
by biglee
22 1,482
big dog mowers?
Bradcook21
05-13-2015 04:03 PM
05-14-2015 10:55 AM
by Steve
4 285
Small HOA Bid
lxarth
05-06-2015 10:37 PM
05-13-2015 11:55 AM
by Steve
9 502
New company in Michigan
SEM
04-24-2015 09:27 PM
05-13-2015 11:51 AM
by Steve
11 641
Fired for refusing to...
Mr. Mow
05-09-2015 06:15 AM
05-12-2015 01:36 PM
by Steve
6 498
I have ZERO confidence...
Just for Cuts
05-01-2015 04:24 PM
05-12-2015 03:53 AM
by jrs.landscaping
31 1,083
landscape insurance
clarkslawn
03-30-2015 10:14 PM
05-11-2015 01:15 PM
by Steve
6 1,018
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
05-10-2015 07:50 PM
by ExtremeLawncareServices
9 1,045
Bought my first STIHL...
Mr. Mow
05-09-2015 06:29 AM
05-10-2015 08:36 AM
by Mr. Mow
9 411
advice wanted please and...
CHenricks
05-07-2015 08:40 PM
05-08-2015 04:20 PM
by CHenricks
7 430
Hello
SallyBorowicz
05-06-2015 11:14 AM
05-08-2015 02:21 PM
by Steve
3 340
Mower Advice
tl757
05-06-2015 02:31 PM
05-08-2015 01:45 PM
by Steve
6 464
Home today...Still...
biglee
05-06-2015 11:59 AM
05-07-2015 12:06 PM
by biglee
2 339
I'm Back With The Best...
aduttonater
02-21-2015 12:41 AM
05-07-2015 11:17 AM
by Steve
79 3,951
color fliers?
holymoly
04-18-2015 02:32 PM
05-07-2015 10:57 AM
by Steve
16 1,029
Looking good
mrsmichigan
05-06-2015 09:47 AM
05-07-2015 10:53 AM
by Steve
1 290
What are your biggest...
Steve
05-05-2015 01:24 PM
05-07-2015 10:52 AM
by Steve
2 336
is craiglist good to...
JBENI
04-16-2015 11:11 AM
05-06-2015 07:15 PM
by TheYardGuy
12 1,101
Go daddy web site and...
jcurr33
05-04-2015 06:00 PM
05-05-2015 11:57 AM
by Steve
2 366
How busy are you now?
Steve
05-04-2015 01:10 PM
05-05-2015 11:47 AM
by Steve
4 401
mowfinder
scaypa
04-27-2015 05:44 PM
05-04-2015 01:14 PM
by Steve
1 433
Latest video, Facebook...
Sprinkler Buddy
05-01-2015 06:54 AM
05-04-2015 01:09 PM
by Steve
3 398
weed
avetslawncare
04-16-2015 07:56 PM
05-01-2015 11:38 AM
by Steve
8 815
so i need somehelp with...
dalvan0
04-28-2015 07:43 PM
04-30-2015 10:55 PM
by avetslawncare
3 712
Anyone have a Lawn Care...
nishirandall
04-28-2015 08:45 PM
04-30-2015 12:00 AM
by Steve
1 476
mowing pic
joshlawncare
04-25-2015 12:34 PM
04-29-2015 10:55 PM
by Steve
5 579
Help with a truck
bdodson89
04-27-2015 08:15 PM
04-29-2015 10:47 PM
by Steve
4 472
Ford F250 Wheel loaders...
jrs.landscaping
04-28-2015 05:34 AM
04-29-2015 07:47 AM
by jrs.landscaping
2 433
Correct me if I'm wrong...
SGL1
04-26-2015 02:41 PM
04-28-2015 06:57 AM
by SGL1
12 610
» Popular Tags
ad landscaping apartment complex auger bark billy goat brushcutter blades blowout bob villa collections commercial contract help curb appeal services demonstration design edging employee problems equipment dealer equipment rental facebook ferris flyers foreman grass growing a lawn care business hardscapes hills hiring husqvarna hydraulic landscape services lawn aeration lawn care lawn mowing marketing marketing secrets more customers business mr dave ordinance past due patio install per hour charge pricing profit on employee pto push versus ride running a business scag v-ride scripts secrets to landscaping seo shell shreaded small engine repair sq ft square foot sulky toro grand stand tractor auger trailer trailer mate pro tree trimmer rack truck new used landscape web design website website design winterization won't return wright stander rh www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 07:59 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 07:59 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy