Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Broken Glass


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 12-21-2010, 07:04 PM
aduttonater aduttonater is offline
Member
 
Join Date: Apr 2010
Location: Tucson, Arizona
Posts: 88
Rep Power: 5
aduttonater is on a distinguished road
Default Broken Glass

I was recently weed wacking in a backyard, when it picked up a rock and flung it into a dual pane glass window. Estimate cost to fix will be $350.

I don't have the money, I am not licensed, and it was an accident.

The home owner does not have insurance either.

Am I at fault?

What if I were to get hurt on the customers property, wouldn't they be at fault?

Also the customers should be more alert about hiring unlicensed yard cleaners?

I am just not sure how to handle this situation. I offered the customers free yard clean up until it's paid off, they're going to get back with me on that.
__________________
Want More Money More Customers? Click here for instant navigation. Gain
$1000 Knowledge for the price of a medium sized pizza.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 12-21-2010, 11:14 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by aduttonater View Post
I was recently weed wacking in a backyard, when it picked up a rock and flung it into a dual pane glass window. Estimate cost to fix will be $350.

I don't have the money, I am not licensed, and it was an accident.
As you can see none of that matters.
Quote:
Originally Posted by aduttonater View Post
The home owner does not have insurance either.
Sure he does. The deductible is probably more than $350 though.
Quote:
Originally Posted by aduttonater View Post
Am I at fault?
Uh, yeah. Why would you not be at fault? Who else could you possibly blame?
Quote:
Originally Posted by aduttonater View Post
What if I were to get hurt on the customers property, wouldn't they be at fault?
I'd blame you but you can sue the homeowner or their insurance. You probably wouldn't get anything unless they were negligent (like they forgot to tell you about the punji pit they dug yesterday).

Quote:
Originally Posted by aduttonater View Post
Also the customers should be more alert about hiring unlicensed yard cleaners?
Absolutely, they're going to be out $350 and all they can do is sue you for your weed whacker. You'll go out of business and disappear. Tough luck to everybody.

Quote:
Originally Posted by aduttonater View Post
I am just not sure how to handle this situation. I offered the customers free yard clean up until it's paid off, they're going to get back with me on that.
Just borrow the money and pay them or wait to be sued.
Reply With Quote
  #3  
Old 12-21-2010, 11:26 PM
The Cleaning Doctor's Avatar
The Cleaning Doctor The Cleaning Doctor is offline
Senior Member
 
Join Date: Nov 2009
Location: Helena, MT
Posts: 927
Rep Power: 6
The Cleaning Doctor is on a distinguished road
Default

Quote:
Originally Posted by aduttonater View Post
I was recently weed wacking in a backyard, when it picked up a rock and flung it into a dual pane glass window. Estimate cost to fix will be $350.

I don't have the money, I am not licensed, and it was an accident.

The home owner does not have insurance either.

Am I at fault?

What if I were to get hurt on the customers property, wouldn't they be at fault?

Also the customers should be more alert about hiring unlicensed yard cleaners?

I am just not sure how to handle this situation. I offered the customers free yard clean up until it's paid off, they're going to get back with me on that.
To answer the main question, yes you are at fault.

This is a lesson for the both of you unfortunately. If you were hurt on their property without workmans comp insurance then they could be held liable for any injuries on their property. This would not cover damage to the property. Liability insurance is for that. However the damage would not be high enough to meet your deductible so you would be left paying the whole amount any way.

I don't know what your work schedule is like but if I were you I would get a job fast either delivering the newspaper or pizzas to pay for the window.

If the customer had been more alert you would have no work.

Sorry this happened but it may make you take a closer look at your business as a whole to reduce the amount of exposure that you have in the future.

The one thing you can take away is that there was not a person standing in the way of that rock.
__________________
Pat
Reply With Quote
  #4  
Old 12-22-2010, 12:06 AM
jymie's Avatar
jymie jymie is offline
Senior Member
 
Join Date: Aug 2008
Location: Hamburg New York
Posts: 905
Rep Power: 7
jymie is on a distinguished road
Default

What is the reason behind not being licensed and insured? That really is something that is needed to have becuase you never know what can happen. It is relatively cheap to have the insurance. Being licensed and insured opens up your business to so much more work also. When you can tell a potential customer that your licensed & insured it gives you credibility.
Reply With Quote
  #5  
Old 12-22-2010, 12:16 AM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

this post should be made a "sticky" in the should I why do I need insurance section .Its unfortunate,but he's going to have to take it on the chin ,and as mentioned above,at least he didnt hurt anybody .
Reply With Quote
  #6  
Old 12-22-2010, 05:37 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

This is probably a question for your lawyer, based on where I live you are at fault and the owner can sue you. I see you have a Lawn Care name above, if representation was made by you that you are "ABC Lawn Care" the customer has no legal responsibility to ensure you are registered. licensed, insured with workers comp, they do on the commercial side but not residential. If you were hurt here on a customers property, you are SOL, their insurance would walk and you would probably be reported.

Also if the province (same as state) found out you were operating under a name without being registered, I believe the fine starts at $2,500, then workers comp would nail you also.

All in all not a good situation to be in.

Edit: I see in another post you make representation to being a Company
http://tucsonqualitylandscaping.blog...in-5-easy.html
__________________
Andy
Halifax, Nova Scotia

Last edited by picframer; 12-22-2010 at 05:40 AM.
Reply With Quote
  #7  
Old 12-22-2010, 10:10 AM
JLH Pro Lawn Care's Avatar
JLH Pro Lawn Care JLH Pro Lawn Care is offline
Member
 
Join Date: Dec 2010
Location: Daytona Beach/ormond beach/Port Orange
Posts: 63
Rep Power: 4
JLH Pro Lawn Care is on a distinguished road
Default

as with everyone else sure your liable, if you're full time at this then a business license and simple liability is a small price to pay so you don't have to worry about this kind of issue, at this point you are open to all types of problems...have business representation on your vehicle and hit someone and then not have commercial auto issurance....not a fun experience there, pay the $350 call it a day and then still offer some free lawn care for your negligence so as not to perpetuate a bad stigma for Professional lawn care companies.

call the one person that would bail you out of jail borrow the money and get the window fixed because not being a business the suit will attack you directly and not just for the window.....
__________________
JLH Pro Lawn Care
(386) 235-0567
jlhprolawncare@gmail.com
www.jlhprolawncare.com
Reply With Quote
  #8  
Old 12-22-2010, 12:39 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,603
Rep Power: 10
Steve has disabled reputation
Default

In such situations where even if you do have insurance, isn't it possible, most insurance deductibles are going to be higher than the $350? So, in general, wouldn't you basically have to pay for it out of your own pocket anyway?

If that is the case, does it make sense to keep a certain amount of cash on hand to cover such events from happening or no?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #9  
Old 12-22-2010, 01:36 PM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

his deductable probably would be higher than the price of the window ,and even if it wasnt he would probably be better off just paying it out of pocket as the insurance companies love to raise your rates when you start claiming stuff .
Reply With Quote
  #10  
Old 12-22-2010, 03:20 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Easy.


Find a few guys who would be able to fix the window.
Get quotes and show your customer available prices.


You can then deal with the repair guy instead, depends who decides to pay
- phew!


Let your customer know you are making an effort to solve this issue.

Tip: Continue to charge him and use the money to repair the window.

The only time you shouldn't charge, is if you KNOW the cost of the repair and will be deducting accordingly a.k.a bartering your services to pay for your damage.


I truly hope this helped. Wish you the best of luck!
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Broken apple tree branch justin_time Tree Care, Irrigation, Landscaping, Hardscapes 5 08-19-2010 10:39 PM
Broken contract SECTLANDSCAPING Trials & Tribulations - The drama of running a business and of life. 9 05-11-2010 04:10 PM
Stained Glass Business Steve Franchise Building, Entrepreneurs, Business Leaders, & Innovators Discussions 2 10-01-2008 11:05 PM
broken window quickcleanlawn General Talk 18 05-01-2008 12:25 AM
Broken Finger tiedeman Lawn Maintenance / Lawn Renovation 6 09-04-2007 07:14 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
Yesterday 10:49 PM
by Just for Cuts
16 451
New website
Chilehead
11-20-2014 04:39 PM
Yesterday 10:38 PM
by Just for Cuts
5 124
Pics for website
tbtigers03
11-21-2014 05:40 PM
Yesterday 10:01 PM
by Just for Cuts
3 83
Peco Bagger
AGPS
11-18-2014 02:20 PM
Yesterday 05:56 PM
by AGPS
9 251
Beginner Mistakes:...
Steve
01-31-2007 12:45 PM
Yesterday 02:42 PM
by stevef1201
22 6,058
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
11-21-2014 09:48 PM
by ExtremeLawncareServices
174 13,910
Hello from Kentucky
TRV
09-30-2014 06:42 PM
11-21-2014 09:38 PM
by TRV
6 1,243
Contract or no contract?
TRV
11-20-2014 09:18 PM
11-21-2014 09:33 PM
by TRV
3 124
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
11-21-2014 08:02 PM
by stevef1201
4 288
Billboards for marketing
ExtremeLawncareServices
11-16-2014 08:39 PM
11-21-2014 07:05 PM
by acrajchel
13 342
Belt dealer problem
googus
11-21-2014 08:45 AM
11-21-2014 06:36 PM
by Steve
2 80
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
11-21-2014 06:32 PM
by Steve
7 185
How to: Use Thumbtack...
acrajchel
11-17-2014 06:39 PM
11-21-2014 06:07 PM
by acrajchel
15 444
What is going on with...
biglee
11-14-2014 03:04 PM
11-20-2014 02:50 PM
by biglee
40 899
My advice for new guys
avetslawncare
11-15-2014 09:32 AM
11-19-2014 01:47 PM
by biglee
10 451
Lawn Care business...
crieg122
10-23-2014 02:23 PM
11-19-2014 12:39 PM
by acrajchel
28 1,812
raking leaves ?
robert8509
10-22-2014 10:19 PM
11-18-2014 04:24 PM
by acrajchel
14 1,413
Leaf removal
madmedic8575
10-24-2014 05:14 PM
11-17-2014 07:34 PM
by acrajchel
6 1,160
sod job
SGlawncare
10-30-2014 09:21 PM
11-17-2014 07:10 PM
by acrajchel
7 731
Customer wants me to...
Mr. Mow
11-09-2014 07:13 AM
11-17-2014 06:48 PM
by acrajchel
10 492
Hello!
Brian3137
11-11-2014 07:15 PM
11-17-2014 06:46 PM
by acrajchel
14 432
small biz in Phoenix,AZ
anthonyramos1
11-08-2014 09:35 PM
11-17-2014 05:59 PM
by acrajchel
2 295
Client won't pay...
WesleySnips
10-30-2014 03:53 PM
11-17-2014 05:37 PM
by acrajchel
22 1,324
Government contracts
avetslawncare
11-15-2014 08:50 AM
11-17-2014 12:59 PM
by Steve
2 218
Need help on deciding a...
Brian3137
11-10-2014 06:32 PM
11-17-2014 12:44 PM
by Steve
12 482
West cost lawn prices
SGlawncare
10-09-2014 10:51 PM
11-16-2014 07:54 AM
by stevef1201
8 1,562
So how do you guys...
Mr. Mow
10-26-2014 08:55 AM
11-15-2014 08:44 AM
by avetslawncare
14 1,670
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
11-13-2014 08:35 AM
by jrs.landscaping
81 31,762
The most dangerous part...
Steve
10-06-2014 03:45 PM
11-12-2014 05:05 PM
by stevef1201
14 1,644
A little hang up in snow...
stevef1201
11-08-2014 07:05 AM
11-12-2014 12:51 PM
by Steve
4 398
Bi-weekly winter...
lxarth
11-04-2014 08:37 PM
11-12-2014 10:06 AM
by WesleySnips
9 597
taking first steps...
sizemorelawncare
11-10-2014 08:24 PM
11-11-2014 01:21 PM
by Steve
1 287
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
11-11-2014 08:12 AM
by Just for Cuts
4 351
Business Cards
crieg122
10-25-2014 01:03 PM
11-11-2014 07:56 AM
by Just for Cuts
12 1,290
How the unregister?
alive101
11-04-2014 07:39 AM
11-10-2014 01:48 PM
by Steve
4 577
Belt adjustment question
googus
11-05-2014 06:43 AM
11-10-2014 01:38 PM
by Steve
5 485
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
11-10-2014 01:25 PM
by Steve
2 321
Podcast
Shark1611
11-07-2014 05:42 PM
11-10-2014 11:41 AM
by Steve
1 276
hi, from Minnesota
rjklohn
11-07-2014 02:21 AM
11-07-2014 01:44 PM
by Steve
1 289
New to snow plowing
SS.Lawncare
11-05-2014 04:00 PM
11-07-2014 01:21 PM
by Steve
6 523
New Member
tonyap
11-05-2014 10:35 PM
11-07-2014 01:15 PM
by Steve
1 339
New to the business
jcurr33
11-05-2014 03:21 PM
11-07-2014 01:11 PM
by Steve
1 392
Lines
Matther777
11-04-2014 02:19 PM
11-07-2014 12:54 PM
by Steve
1 429
hello, new to this site
tonyorwig
10-31-2014 10:49 PM
11-04-2014 02:24 PM
by tonyorwig
3 627
Aloha from Hawaii.
Gary R
11-02-2014 12:44 AM
11-03-2014 03:02 PM
by Steve
1 530
Pavers
crieg122
10-28-2014 03:49 PM
10-31-2014 01:49 PM
by Steve
6 842
Hi Steve From West...
Mr. Mow
10-21-2014 02:59 PM
10-31-2014 12:56 PM
by Steve
5 1,160
Got my first lawn job...
SGL1
06-11-2014 10:19 PM
10-31-2014 10:53 AM
by Max Wagner
30 3,267
Gie-review / What's new...
ExtremeLawncareServices
10-25-2014 10:19 AM
10-31-2014 10:30 AM
by ExtremeLawncareServices
7 1,085
Business Name
sanchez5
10-29-2014 12:55 AM
10-31-2014 06:51 AM
by ringahding1
10 954
» Popular Tags
4x4 apartment bid apartment lawn care estimate applying article marketing auger bid blades bob villa care charge commercial decorating deliquentaccounts demonstration ditches employee problems exmark ferris four wheel drive gopherhaul grass gravely growing a lawn care business hardscapes hiring how much to charge how to installation john deere quik trac landscape services lawn lawn care lawn care busines plan lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website mechanic monthly mulch mulch estimate new buisness new mower patio install podcast pto reo running a business scag scripts search engine optimization seo shell snow snow plowing sprayer starting a business steve stihl theft toro toro grand stand trailer mate pro tree turfgrass consulting walk behind walker
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 03:25 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 03:25 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy