Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Broken Glass


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 12-21-2010, 06:04 PM
aduttonater aduttonater is offline
Member
 
Join Date: Apr 2010
Location: Tucson, Arizona
Posts: 88
Rep Power: 5
aduttonater is on a distinguished road
Default Broken Glass

I was recently weed wacking in a backyard, when it picked up a rock and flung it into a dual pane glass window. Estimate cost to fix will be $350.

I don't have the money, I am not licensed, and it was an accident.

The home owner does not have insurance either.

Am I at fault?

What if I were to get hurt on the customers property, wouldn't they be at fault?

Also the customers should be more alert about hiring unlicensed yard cleaners?

I am just not sure how to handle this situation. I offered the customers free yard clean up until it's paid off, they're going to get back with me on that.
__________________
Want More Money More Customers? Click here for instant navigation. Gain
$1000 Knowledge for the price of a medium sized pizza.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 12-21-2010, 10:14 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by aduttonater View Post
I was recently weed wacking in a backyard, when it picked up a rock and flung it into a dual pane glass window. Estimate cost to fix will be $350.

I don't have the money, I am not licensed, and it was an accident.
As you can see none of that matters.
Quote:
Originally Posted by aduttonater View Post
The home owner does not have insurance either.
Sure he does. The deductible is probably more than $350 though.
Quote:
Originally Posted by aduttonater View Post
Am I at fault?
Uh, yeah. Why would you not be at fault? Who else could you possibly blame?
Quote:
Originally Posted by aduttonater View Post
What if I were to get hurt on the customers property, wouldn't they be at fault?
I'd blame you but you can sue the homeowner or their insurance. You probably wouldn't get anything unless they were negligent (like they forgot to tell you about the punji pit they dug yesterday).

Quote:
Originally Posted by aduttonater View Post
Also the customers should be more alert about hiring unlicensed yard cleaners?
Absolutely, they're going to be out $350 and all they can do is sue you for your weed whacker. You'll go out of business and disappear. Tough luck to everybody.

Quote:
Originally Posted by aduttonater View Post
I am just not sure how to handle this situation. I offered the customers free yard clean up until it's paid off, they're going to get back with me on that.
Just borrow the money and pay them or wait to be sued.
Reply With Quote
  #3  
Old 12-21-2010, 10:26 PM
The Cleaning Doctor's Avatar
The Cleaning Doctor The Cleaning Doctor is offline
Senior Member
 
Join Date: Nov 2009
Location: Helena, MT
Posts: 927
Rep Power: 5
The Cleaning Doctor is on a distinguished road
Default

Quote:
Originally Posted by aduttonater View Post
I was recently weed wacking in a backyard, when it picked up a rock and flung it into a dual pane glass window. Estimate cost to fix will be $350.

I don't have the money, I am not licensed, and it was an accident.

The home owner does not have insurance either.

Am I at fault?

What if I were to get hurt on the customers property, wouldn't they be at fault?

Also the customers should be more alert about hiring unlicensed yard cleaners?

I am just not sure how to handle this situation. I offered the customers free yard clean up until it's paid off, they're going to get back with me on that.
To answer the main question, yes you are at fault.

This is a lesson for the both of you unfortunately. If you were hurt on their property without workmans comp insurance then they could be held liable for any injuries on their property. This would not cover damage to the property. Liability insurance is for that. However the damage would not be high enough to meet your deductible so you would be left paying the whole amount any way.

I don't know what your work schedule is like but if I were you I would get a job fast either delivering the newspaper or pizzas to pay for the window.

If the customer had been more alert you would have no work.

Sorry this happened but it may make you take a closer look at your business as a whole to reduce the amount of exposure that you have in the future.

The one thing you can take away is that there was not a person standing in the way of that rock.
__________________
Pat
Reply With Quote
  #4  
Old 12-21-2010, 11:06 PM
jymie's Avatar
jymie jymie is offline
Senior Member
 
Join Date: Aug 2008
Location: Hamburg New York
Posts: 905
Rep Power: 7
jymie is on a distinguished road
Default

What is the reason behind not being licensed and insured? That really is something that is needed to have becuase you never know what can happen. It is relatively cheap to have the insurance. Being licensed and insured opens up your business to so much more work also. When you can tell a potential customer that your licensed & insured it gives you credibility.
Reply With Quote
  #5  
Old 12-21-2010, 11:16 PM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

this post should be made a "sticky" in the should I why do I need insurance section .Its unfortunate,but he's going to have to take it on the chin ,and as mentioned above,at least he didnt hurt anybody .
Reply With Quote
  #6  
Old 12-22-2010, 04:37 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

This is probably a question for your lawyer, based on where I live you are at fault and the owner can sue you. I see you have a Lawn Care name above, if representation was made by you that you are "ABC Lawn Care" the customer has no legal responsibility to ensure you are registered. licensed, insured with workers comp, they do on the commercial side but not residential. If you were hurt here on a customers property, you are SOL, their insurance would walk and you would probably be reported.

Also if the province (same as state) found out you were operating under a name without being registered, I believe the fine starts at $2,500, then workers comp would nail you also.

All in all not a good situation to be in.

Edit: I see in another post you make representation to being a Company
http://tucsonqualitylandscaping.blog...in-5-easy.html
__________________
Andy
Halifax, Nova Scotia

Last edited by picframer; 12-22-2010 at 04:40 AM.
Reply With Quote
  #7  
Old 12-22-2010, 09:10 AM
JLH Pro Lawn Care's Avatar
JLH Pro Lawn Care JLH Pro Lawn Care is offline
Member
 
Join Date: Dec 2010
Location: Daytona Beach/ormond beach/Port Orange
Posts: 63
Rep Power: 4
JLH Pro Lawn Care is on a distinguished road
Default

as with everyone else sure your liable, if you're full time at this then a business license and simple liability is a small price to pay so you don't have to worry about this kind of issue, at this point you are open to all types of problems...have business representation on your vehicle and hit someone and then not have commercial auto issurance....not a fun experience there, pay the $350 call it a day and then still offer some free lawn care for your negligence so as not to perpetuate a bad stigma for Professional lawn care companies.

call the one person that would bail you out of jail borrow the money and get the window fixed because not being a business the suit will attack you directly and not just for the window.....
__________________
JLH Pro Lawn Care
(386) 235-0567
jlhprolawncare@gmail.com
www.jlhprolawncare.com
Reply With Quote
  #8  
Old 12-22-2010, 11:39 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,377
Rep Power: 10
Steve has disabled reputation
Default

In such situations where even if you do have insurance, isn't it possible, most insurance deductibles are going to be higher than the $350? So, in general, wouldn't you basically have to pay for it out of your own pocket anyway?

If that is the case, does it make sense to keep a certain amount of cash on hand to cover such events from happening or no?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #9  
Old 12-22-2010, 12:36 PM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

his deductable probably would be higher than the price of the window ,and even if it wasnt he would probably be better off just paying it out of pocket as the insurance companies love to raise your rates when you start claiming stuff .
Reply With Quote
  #10  
Old 12-22-2010, 02:20 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Easy.


Find a few guys who would be able to fix the window.
Get quotes and show your customer available prices.


You can then deal with the repair guy instead, depends who decides to pay
- phew!


Let your customer know you are making an effort to solve this issue.

Tip: Continue to charge him and use the money to repair the window.

The only time you shouldn't charge, is if you KNOW the cost of the repair and will be deducting accordingly a.k.a bartering your services to pay for your damage.


I truly hope this helped. Wish you the best of luck!
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Broken apple tree branch justin_time Tree Care, Irrigation, Landscaping, Hardscapes 5 08-19-2010 09:39 PM
Broken contract SECTLANDSCAPING Trials & Tribulations - The drama of running a business and of life. 9 05-11-2010 03:10 PM
Stained Glass Business Steve Franchise Building, Entrepreneurs, Business Leaders, & Innovators Discussions 2 10-01-2008 10:05 PM
broken window quickcleanlawn General Talk 18 04-30-2008 11:25 PM
Broken Finger tiedeman Lawn Maintenance / Lawn Renovation 6 09-04-2007 06:14 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Lowballers scrubs &...
Darksteel
01-13-2014 07:35 AM
Today 04:49 PM
by stevef1201
55 6,440
Tribulations of working...
stevef1201
09-13-2014 08:37 AM
Today 04:47 PM
by stevef1201
5 251
Poll - net income
Dan5082
11-15-2010 08:08 PM
Today 04:44 PM
by jrs.landscaping
12 3,041
Price to apply fertilizer
SS.Lawncare
Yesterday 11:10 AM
Today 04:31 PM
by jrs.landscaping
5 132
Help With Snow Blowing...
Robertf31
09-13-2014 10:55 PM
Today 02:33 PM
by Robertf31
10 346
Getting lowballed!
PineHillLawn
06-27-2012 07:23 AM
Today 01:25 PM
by jrs.landscaping
24 4,707
snowplowing
jshak40
09-01-2014 07:20 AM
Today 01:16 PM
by Steve
21 1,142
Non-Stop Summer?
SouthallMowing
09-14-2014 10:51 PM
Today 01:04 PM
by Steve
3 154
Compare this summer to...
Steve
09-03-2014 12:52 PM
Today 11:20 AM
by Hanks Lawn Care Services
15 951
thinking about throwing...
veteranslawncaresystems
09-09-2014 10:31 PM
Yesterday 03:41 PM
by Steve
12 637
Hello
Robertf31
09-12-2014 10:34 PM
Yesterday 03:17 PM
by Steve
2 259
Newbie......Again
Jibber
09-13-2014 12:17 PM
Yesterday 02:54 PM
by Sprinkler Buddy
2 229
Replacing a Shindi T-27
Dan Tanner
09-13-2014 12:59 PM
Yesterday 02:31 PM
by Steve
1 196
need help with starter...
GoGreenerKS
09-12-2014 04:23 PM
Yesterday 02:25 PM
by Steve
3 275
Brake job!
kslawn
08-30-2014 07:49 AM
Yesterday 02:16 PM
by Steve
12 960
Hello
jawnebgoode
08-28-2014 08:37 PM
Yesterday 02:15 PM
by Steve
3 753
Employee uniforms
Gerardo_Landscape
01-21-2014 11:11 PM
Yesterday 02:12 PM
by Steve
5 866
Greetings from the north
Northwoods Outdoors
09-13-2014 08:55 AM
Yesterday 02:07 PM
by Steve
1 211
darleneh
darleneh
Yesterday 12:33 PM
Yesterday 02:07 PM
by Sprinkler Buddy
1 85
My 1st bid
WesleySnips
06-11-2014 03:13 PM
Yesterday 02:05 PM
by Steve
29 1,648
New Aerator
Chaz
09-09-2014 11:43 PM
Yesterday 01:50 PM
by Steve
9 480
Yearly contract Pricing
jrob0691
08-21-2014 08:57 AM
Yesterday 01:23 PM
by stevef1201
8 1,129
Scag turf tiger hydrolic...
ExtremeLawncareServices
09-04-2014 10:55 PM
09-14-2014 03:06 PM
by ExtremeLawncareServices
8 661
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
09-13-2014 09:14 PM
by ExtremeLawncareServices
116 7,842
getting ready to start
calebmoss
05-23-2011 09:35 PM
09-11-2014 12:21 PM
by Steve
34 11,136
Stihl pull cord replace
SGL1
09-03-2014 09:22 PM
09-10-2014 12:25 PM
by Steve
9 676
Softball field
kslawn
08-15-2014 09:28 AM
09-10-2014 12:16 PM
by Steve
18 1,398
Lawn Route Templates
Landscaper1165
08-30-2014 01:52 PM
09-09-2014 08:05 PM
by Landscaper1165
4 885
New truck and trailer...
Johnny Rocket
05-14-2012 03:41 PM
09-09-2014 07:23 PM
by Matther777
18 6,475
What gets you bad press?
Steve
09-09-2014 11:48 AM
09-09-2014 07:21 PM
by Matther777
2 387
Signs on your snow plow?
Steve
01-15-2007 01:07 AM
09-09-2014 11:42 AM
by Steve
19 6,123
Exmark Lazer Z S-Series...
BLC7
08-22-2014 10:18 AM
09-08-2014 08:08 PM
by avetslawncare
12 1,177
New to the business
flamingyouth87
09-05-2014 11:52 AM
09-08-2014 11:55 AM
by Steve
3 586
Hello from Ohio
kurtwin
08-28-2014 05:06 PM
09-08-2014 11:51 AM
by Steve
7 864
Facebook
element009
03-23-2011 08:36 AM
09-07-2014 07:35 AM
by avetslawncare
24 7,645
Help pricing cut down 7...
Bradcook21
08-26-2014 11:17 PM
09-06-2014 02:09 PM
by Bradcook21
8 943
billing matters
sbuchanan8154
09-05-2014 09:56 AM
09-05-2014 03:00 PM
by Steve
3 561
Thoughts
googus
09-05-2014 07:28 AM
09-05-2014 02:23 PM
by Steve
2 518
Backflow Tester
flowcheckllc.2014
09-03-2014 04:37 PM
09-05-2014 02:15 PM
by Steve
3 596
Collections & collection...
jscarolina
09-03-2014 04:39 PM
09-04-2014 03:14 PM
by Steve
2 621
Sod
RosalesLawnCare
08-27-2014 03:47 PM
09-04-2014 02:42 PM
by RosalesLawnCare
4 868
Lawn needs top soil What...
jymie
08-26-2014 11:01 AM
09-03-2014 12:07 PM
by Steve
7 941
Hello! New here and...
CaliforniaFriendly
08-29-2014 11:30 AM
09-03-2014 11:15 AM
by Steve
4 841
Trailer tires
J.A.S.LawnService
09-01-2014 10:17 AM
09-02-2014 03:27 PM
by Steve
3 756
Mowing 7 acres
avetslawncare
08-31-2014 04:24 PM
09-02-2014 03:11 PM
by Steve
5 832
New to the industry-...
Lsmain
08-31-2014 10:53 AM
09-02-2014 02:58 PM
by Steve
1 757
Walk Behinds and Texas...
SGL1
08-26-2014 03:53 PM
09-01-2014 11:36 PM
by SGL1
7 943
Stihl engine isn't...
Marcintosh
08-12-2014 08:30 PM
08-28-2014 09:28 PM
by Marcintosh
12 1,242
Say Hello !!!
Steve
03-19-2007 11:18 AM
08-27-2014 08:33 PM
by kurtwin
1,187 333,895
How do I approach...
Bradcook21
08-21-2014 01:48 AM
08-26-2014 05:08 AM
by Billy Goat
12 1,359
» Popular Tags
2wd 4x4 apartment bid apartment lawn care estimate care charge christmas collections subcontractor commercial credit card deliquentaccounts exmark fall ferris financing four wheel drive franchise gopherhaul grass gravely health hills honda how much to charge hydraulic landscape services late lawn lawn care busines plan lawn care business lawn care business book lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lesco managing a lawn care business marketing mechanic monthly mowing mulch mulch price native plants new buisness new business new mower outdoor environments patio install podcast push versus ride scag scag v-ride schedule search engine optimization seo snow plowing starting a business starting a lawn care business steve stihl toro tractor auger trailer mate pro truck new used landscape walk behind walker won't return wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:09 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:09 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy