Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Community Assistance

Community Assistance Community questions, comments, and suggestions. Problems posting? Email me.

Late paying customer


Community Assistance

Community questions, comments, and suggestions. Problems posting? Email me.
Reply
 
Thread Tools Search this Thread
  #1  
Old 11-27-2010, 10:07 PM
Creagers Lawns's Avatar
Creagers Lawns Creagers Lawns is offline
Member
 
Join Date: Nov 2010
Location: 84020
Age: 47
Posts: 33
Rep Power: 4
Creagers Lawns is on a distinguished road
Default Late paying customer

I got a commercial customer who till just recently has paid within 5 days of receiving their monthly statement. customer has been with me now 5 years. They now owe for September and Octobers bill, I have sent them a courtesy reminder that their bill is past due. Hate to get to aggressive at collecting for fear I may lose their business but yet I cant afford to work for free either. I have not heard from them as of yet nor have I received payment. Anyone with situation like this and advise
__________________
2009 Jeep X
2010 Jeep Ruby unlimited
2005 Durango
36" Toro Grandstand
48" Toro Grandstand
60" Toro Grandstand
Billy Goat debris loader
Toro Mini Track Loader
2-82" by 12' Atlas Trailers
Echo Backpack Blowers
Echo Trimmers
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 11-27-2010, 11:12 PM
MrLank MrLank is offline
Member
 
Join Date: Sep 2010
Location: Des Moines Iowa
Age: 32
Posts: 44
Rep Power: 5
MrLank is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by Creagers Lawns View Post
I got a commercial customer who till just recently has paid within 5 days of receiving their monthly statement. customer has been with me now 5 years. They now owe for September and Octobers bill, I have sent them a courtesy reminder that their bill is past due. Hate to get to aggressive at collecting for fear I may lose their business but yet I cant afford to work for free either. I have not heard from them as of yet nor have I received payment. Anyone with situation like this and advise

You still doing work for them? If so, what? If not, why don't you just stop by there? I had a customer who always paid. Then I mowed for 2 weeks while she was out of town and all of a sudden she wouldn't return my messages or send payment from invoice I sent. So after 3 weeks I was in her neighborhood and just stopped by. Told her that I was working a couple streets over and wanted to swing by to see how her yard was holding up. She gave me the "I've been meaning to call you but I've just been so busy" line. She paid and since then things have been good. Don't know if that's a possibility?? Sucks not getting paid, sorry to hear it.
Reply With Quote
  #3  
Old 11-28-2010, 03:49 AM
StartALawnCareBusiness's Avatar
StartALawnCareBusiness StartALawnCareBusiness is offline
Keith
 
Join Date: May 2007
Posts: 731
Rep Power: 0
StartALawnCareBusiness is on a distinguished road
Lightbulb

A 5 year customer deserves a personal visit from you.

They might be having cash flow problems. Or maybe they recently hired a new A/P person that mistakenly filed your bill without paying it.

A personal visit from you will help answer your questions. While you're there, see if you can chat with the company president/site manager. See if you can sell them additional services for the upcoming year.

Keith
__________________
Start a profitable lawn care business.
Reply With Quote
  #4  
Old 11-28-2010, 04:45 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

I agree with the others, we foster relationships (or should) from the start, I make a point of it, doesn't always work but I would guess 99% of the time it does, pay the client a visit and see what it up, I would also suggest should this happen in the future, even with a new client, we should follow up within five days of billing in person.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #5  
Old 11-28-2010, 10:52 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,511
Rep Power: 10
Steve has disabled reputation
Default

Keep us posted on what you decide to do and what happens.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 11-28-2010, 01:05 PM
Creagers Lawns's Avatar
Creagers Lawns Creagers Lawns is offline
Member
 
Join Date: Nov 2010
Location: 84020
Age: 47
Posts: 33
Rep Power: 4
Creagers Lawns is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Keep us posted on what you decide to do and what happens.
I'm going to go there tomorrow and pay them a visit in person it's a husband /wife business photography studio that does alot of outdoor photo shoots and I do alot for them to keep their photo sets looking good. And they can call me on a moments notice and I will be there to take care of them. I havent stopped doing work for them and actuallly getting ready to bill them for November, Ive been their working several times and havent seen anyone around, cars have been there, but I don't bother them if they got their do not disturb Photo shoot in Progress sign out. Hopefully it willbe taken care of tommorrow when I visit them.
__________________
2009 Jeep X
2010 Jeep Ruby unlimited
2005 Durango
36" Toro Grandstand
48" Toro Grandstand
60" Toro Grandstand
Billy Goat debris loader
Toro Mini Track Loader
2-82" by 12' Atlas Trailers
Echo Backpack Blowers
Echo Trimmers
Reply With Quote
  #7  
Old 11-29-2010, 09:32 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,511
Rep Power: 10
Steve has disabled reputation
Default

I am sure there will be an interesting story behind why they stopped paying.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 11-29-2010, 06:38 PM
Creagers Lawns's Avatar
Creagers Lawns Creagers Lawns is offline
Member
 
Join Date: Nov 2010
Location: 84020
Age: 47
Posts: 33
Rep Power: 4
Creagers Lawns is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
I am sure there will be an interesting story behind why they stopped paying.
well went to see them today they said my invoices I sent got lost and they didn't know what they owed, so went to the vehicle and got them another invoice for Sept. and October and while I was at it got them one for November they cut me a check for all 3 months. I gave them another business card and told them if this happens again please call me. I don't by the lost story 2 months in a row but hey got paid my secretary(wife) is happy she can close out the books for those 2 months. And they said they would see me when the snow flys
__________________
2009 Jeep X
2010 Jeep Ruby unlimited
2005 Durango
36" Toro Grandstand
48" Toro Grandstand
60" Toro Grandstand
Billy Goat debris loader
Toro Mini Track Loader
2-82" by 12' Atlas Trailers
Echo Backpack Blowers
Echo Trimmers
Reply With Quote
  #9  
Old 12-01-2010, 09:12 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,511
Rep Power: 10
Steve has disabled reputation
Default

I am glad to hear that it all worked out in the end. How do you feel this will effect your future interaction with them, if at all?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 12-01-2010, 12:53 PM
xpertlawnman xpertlawnman is offline
Member
 
Join Date: Oct 2010
Location: Pittsburgh
Posts: 37
Rep Power: 5
xpertlawnman is on a distinguished road
Default

That is a tough situation, since they have been customers for so long. So now they owe you for 3 months after November's invoice. Like the others said, you will have to stop by for a visit. During the visit be understanding and firm at the same time. If they do end up paying, explain to them that this can't happen again or service will be stop. I have great relationships with all of my customers, but they are very clear about my payment terms. The few late payers I did have were brought into line or dropped as customers. You went above and beyond by servicing them in November, without payment for Sept. and Oct. I would not have did any work in November. I can be flexible on occaision if the customer contacts me and explains to me the reason for late payments. In your case, they have not reached out to you, even after they still continue to recieve service. I would consider making this customer prepay for any work in the future.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Need help non paying customer patphish123 General Business Discussions 7 06-27-2010 12:36 PM
Need Help collecting from non paying customer psparaco Community Assistance 9 06-09-2010 07:26 AM
non-paying customer landonkade Lawn Maintenance / Lawn Renovation 26 03-05-2008 01:58 PM
Customer Aging, Late Pay, Statement AltavistaLawn Gopher Software Support Archived Question & Answers - Read Only 1 01-22-2006 01:29 AM
Customer Aging, Late Pay, Statement AltavistaLawn General Business Discussions 0 01-21-2006 08:59 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Dealing With Gas Can...
Mr. Mow
10-21-2014 01:41 PM
Yesterday 10:35 PM
by SGL1
6 187
raking leaves ?
robert8509
Yesterday 09:19 PM
Yesterday 09:19 PM
by robert8509
0 24
hey everyone
robert8509
Yesterday 08:16 PM
Yesterday 08:16 PM
by robert8509
0 28
Leaf Box & Loader Set...
ringahding1
10-21-2014 06:20 AM
Yesterday 06:51 PM
by Matther777
4 172
Pda
stevef1201
10-18-2014 02:05 PM
Yesterday 04:49 PM
by WesleySnips
3 276
Workmans compensation...
CDLAWNCARE
10-15-2014 08:05 AM
Yesterday 01:47 PM
by The Hunter
3 428
Pressure Washing Like a...
TNTurf
08-01-2014 11:47 PM
Yesterday 01:33 PM
by Steve
9 739
Hello, from TEXAS
sanchez5
10-17-2014 09:56 PM
Yesterday 01:27 PM
by Steve
6 365
Organic Lawn Care...
NHray
10-17-2014 06:05 PM
Yesterday 01:23 PM
by Steve
3 335
Hi Steve From West...
Mr. Mow
10-21-2014 01:59 PM
Yesterday 01:19 PM
by Steve
1 112
Cheapskate Landlord...
Mr. Mow
10-20-2014 06:33 AM
Yesterday 01:17 PM
by Steve
9 277
Help a brother...
tbtigers03
09-28-2014 11:41 AM
Yesterday 08:51 AM
by ringahding1
12 1,474
first year update
cmdlawncare
08-12-2014 05:41 PM
Yesterday 07:47 AM
by ringahding1
4 1,297
What parts do you carry...
Just for Cuts
10-17-2014 09:08 AM
10-21-2014 01:36 PM
by Mr. Mow
16 620
Jungle to Beautiful
stevef1201
10-17-2014 09:54 AM
10-21-2014 01:26 PM
by stevef1201
11 470
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
10-21-2014 01:19 PM
by ExtremeLawncareServices
158 11,329
Sunny Beach Tennis...
SGL1
10-19-2014 11:24 PM
10-21-2014 01:04 PM
by SGL1
4 230
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
10-20-2014 08:34 PM
by biglee
10 1,777
Look out Bob Villa -...
Mr Dave
09-30-2014 10:06 AM
10-20-2014 05:42 PM
by SGL1
7 1,285
how to fi d commercial...
mchampion319
10-19-2014 09:50 PM
10-20-2014 04:41 PM
by Steve
1 197
Hello From Tennessee
mrmann901
10-17-2014 10:02 PM
10-20-2014 04:24 PM
by Steve
1 269
questions on order to...
jack2048
10-13-2014 11:15 AM
10-20-2014 03:27 PM
by Mr. Mow
15 712
This sucks...
Matther777
09-18-2014 04:56 PM
10-20-2014 02:14 PM
by Steve
14 2,159
Cement mixer
KevinsLawns
10-15-2014 08:03 PM
10-20-2014 02:11 PM
by Steve
7 451
Hello ! New guy Rob here
RWorthley1
10-17-2014 04:05 PM
10-20-2014 02:09 PM
by Steve
1 289
Snow Blowing
gwilson98
10-12-2014 02:21 PM
10-17-2014 02:51 PM
by Steve
6 635
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
10-17-2014 07:49 AM
by SGL1
6 933
Grasswhoopins.com Anyone...
GRASS WHOOPINS
06-21-2011 11:38 PM
10-16-2014 01:30 PM
by ExtremeLawncareServices
42 9,291
I Want to buy old...
ExtremeLawncareServices
10-10-2014 10:04 PM
10-15-2014 09:12 PM
by ExtremeLawncareServices
6 664
Say Hello !!!
Steve
03-19-2007 11:18 AM
10-15-2014 06:43 PM
by NHray
1,190 340,093
Do you find weed eating...
chuck2s
10-15-2014 02:10 PM
10-15-2014 02:10 PM
by chuck2s
0 380
Incorporating &...
WesleySnips
10-01-2014 09:39 PM
10-15-2014 01:37 PM
by kslawn
20 1,477
Falling into business
stellarmowing
09-28-2014 04:35 PM
10-15-2014 05:57 AM
by ringahding1
8 1,494
Apartment Complex and...
lxarth
06-22-2011 01:10 PM
10-14-2014 06:25 PM
by jrs.landscaping
42 9,576
I LOVE hedge trimming
stevef1201
10-13-2014 09:05 AM
10-14-2014 01:06 PM
by Steve
5 519
Help with seeder...
ExtremeLawncareServices
10-09-2014 07:39 AM
10-13-2014 08:09 PM
by ExtremeLawncareServices
5 679
The Market watch
WesleySnips
10-12-2014 08:47 PM
10-13-2014 05:40 PM
by SGL1
3 518
Help pricing a large...
Bradcook21
10-07-2014 06:49 AM
10-13-2014 02:00 PM
by Steve
7 867
leaf removal
Double J LLC
10-03-2014 04:24 PM
10-13-2014 06:46 AM
by Billy Goat
19 1,500
Acerage Rake
acrajchel
04-23-2014 07:23 PM
10-12-2014 10:53 PM
by SGL1
2 828
John Deere z235 Deck
WesleySnips
09-29-2014 06:02 PM
10-12-2014 06:20 PM
by kslawn
25 1,641
Credit card contract
SGL1
10-06-2014 05:31 PM
10-12-2014 03:40 PM
by SGL1
18 1,055
Truck craft dump bed...
ExtremeLawncareServices
10-04-2014 08:41 PM
10-10-2014 11:35 AM
by Steve
7 960
First Time River Rock...
berryjam
10-09-2014 06:09 PM
10-10-2014 11:08 AM
by Steve
2 604
West cost lawn prices
SGlawncare
10-09-2014 09:51 PM
10-10-2014 11:03 AM
by Steve
1 590
Question?what should I...
dalvan0
09-24-2014 11:10 PM
10-09-2014 05:58 PM
by kslawn
28 2,127
Mowing the hills
EyeCatchersNow
07-08-2014 12:22 PM
10-09-2014 04:19 PM
by Just for Cuts
25 3,002
snowplowing
jshak40
09-01-2014 07:20 AM
10-09-2014 02:21 PM
by Steve
25 3,639
Changing Scag Freedom Z...
maggiedavidson
10-06-2014 12:24 PM
10-08-2014 06:34 PM
by ExtremeLawncareServices
7 843
The most dangerous part...
Steve
10-06-2014 02:45 PM
10-07-2014 04:18 PM
by ExtremeLawncareServices
3 822
» Popular Tags
2wd 4x4 aerocore apartment bid apartment lawn care estimate applying billy goat brushcutter bush charge christmas deliquentaccounts exmark ferris foreman georgia gopherhaul grass gravely hills holiday how much to charge how to how to bid hydraulic labor cost landscape services lawn lawn care lawn care busines plan lawn care business book lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lighting lighting brass outdoor lights managing a lawn care business marketing mechanic mowing mulch mulch estimate new buisness new business ordinance podcast property management company push versus ride savannah scag scag v-ride scripts seo snow plowing starting a business starting a lawn care business stihl sulky theft toro tractor auger trailer mate pro tree walk behind walker wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 12:33 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 12:33 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy