Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Starting a lawn care business.

Starting a lawn care business. How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.

Potential new customers that are cheapos


Starting a lawn care business.

How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 10-04-2010, 05:09 PM
jymie's Avatar
jymie jymie is offline
Senior Member
 
Join Date: Aug 2008
Location: Hamburg New York
Posts: 905
Rep Power: 7
jymie is on a distinguished road
Default Potential new customers that are cheapos

I had two instances where I got calls for one time cuts. The first lady, we went to the house on the day we said we would be there, told her $30 to do the cut. She him-ed and hawed and came back with "I usually only pay $25 to get it cut..." (Prior to the day of the cut she told me her normal lawn guy stopped coming, Must be she owes him money I would guess, so I already had a bad feeling about her) I said no $30 was the cost to cut it. Then she said well you need to move all the stuff on the lawn then put it back after its done, and you have to weed whack all the beds too. I went to my truck and just left. She wanted $75 worth of work for $30. No Thank You.

Another lady we did a cut for her for $40, it was pretty high, the next week she had us cut her bushes, then the next week we did her beds in the front of the house. I told her if she wanted us to cut it again, $30 would be OK, she comes back with $20 to cut it, I said no, so she said she will make her son cut it then so we left and left it at that. That was three weeks ago and the lawn is still not been cut since we did it 5 weeks ago. She will need to pay $40 is she calls us to cut it again.

Anyone else have customers that try to cheapen you on your price? How would you have handled these two situations?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 10-04-2010, 05:35 PM
StartALawnCareBusiness's Avatar
StartALawnCareBusiness StartALawnCareBusiness is offline
Keith
 
Join Date: May 2007
Posts: 731
Rep Power: 0
StartALawnCareBusiness is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
It sounds like you did the right thing.

There will always be customers who constantly attempt to make you lower your price. I've always found it best to walk away and let them become someone else's headache.
__________________
Start a profitable lawn care business.
Reply With Quote
  #3  
Old 10-05-2010, 03:11 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,623
Rep Power: 10
Steve has disabled reputation
Default

Jymie,

Do you ever get a feel that this is going to happen as you are walking up to their front door? Or maybe can you tell when you are talking with them on the phone?

Or do they simply surprise you?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 10-05-2010, 10:41 AM
jymie's Avatar
jymie jymie is offline
Senior Member
 
Join Date: Aug 2008
Location: Hamburg New York
Posts: 905
Rep Power: 7
jymie is on a distinguished road
Default

All three ways. I got a feeling on the phone with that first one, then the face to face went poorly, the last one was a surprise as we did work for her 1st as a cut, then next week we trimmed her bushes and lastly the next week we did her beds. So I figured she may want the continued cut at $30. To each their own I guess, She has a very lazy son it looks like .
Reply With Quote
  #5  
Old 10-05-2010, 09:14 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
Jymie,

Do you ever get a feel that this is going to happen as you are walking up to their front door? Or maybe can you tell when you are talking with them on the phone?

Or do they simply surprise you?
Not to cut in they surprise you, I can sometimes tell on the phone but......stick to your guns
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #6  
Old 10-05-2010, 09:23 PM
jklawncare's Avatar
jklawncare jklawncare is offline
Senior Member
 
Join Date: Feb 2010
Location: Indiana
Posts: 577
Rep Power: 5
jklawncare is on a distinguished road
Default

I had a customer that tried and do this to me every week with the excuse that her previous company did it for 10 cheaper than me.

Her lawn before me was TORN apart. tires carved ruts when they turned in her yard, parts were dying, and trimming was missed in spots and burned out in others.

I explained to her that the people before her didnt know what they were doing and if she wants my service it will cost her the asked price.

her response: my husband has been mowing the lawn for quite some time i think he knows what hes doing.

me: im sorry?

her: uhh....my husband owns a lawn company.

i went home and typed up a letter dropping her as a customer after collecting my last payments. i had her for a little over a month.
__________________
Just Kut Lawn and Landscape
"Where Service is Always in Season"
Reach for the stars so if you fall you land on a cloud.
Reply With Quote
  #7  
Old 10-06-2010, 02:56 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,623
Rep Power: 10
Steve has disabled reputation
Default

Why would she hire another lawn care business when her husband owns his own lawn care business himself? Did that make any sense to you?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 10-20-2010, 07:17 PM
mcscapes mcscapes is offline
Junior Member
 
Join Date: Oct 2010
Posts: 14
Rep Power: 5
mcscapes is on a distinguished road
Default

Stick to your pricing and contracts takes all the surprise out for both of you all my customers pay monthly or bi weekly in advance. No questions asked even family.
Reply With Quote
  #9  
Old 10-21-2010, 02:08 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,623
Rep Power: 10
Steve has disabled reputation
Default

Quote:
all my customers pay monthly or bi weekly in advance.
What made you go with having the bi-weekly customers pay in advance?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 10-21-2010, 11:11 PM
cruzgardening cruzgardening is offline
Senior Member
 
Join Date: Aug 2010
Posts: 277
Rep Power: 5
cruzgardening is on a distinguished road
Default

Quote:
Originally Posted by jymie View Post
I had two instances where I got calls for one time cuts. The first lady, we went to the house on the day we said we would be there, told her $30 to do the cut. She him-ed and hawed and came back with "I usually only pay $25 to get it cut..." (Prior to the day of the cut she told me her normal lawn guy stopped coming, Must be she owes him money I would guess, so I already had a bad feeling about her) I said no $30 was the cost to cut it. Then she said well you need to move all the stuff on the lawn then put it back after its done, and you have to weed whack all the beds too. I went to my truck and just left. She wanted $75 worth of work for $30. No Thank You.

Another lady we did a cut for her for $40, it was pretty high, the next week she had us cut her bushes, then the next week we did her beds in the front of the house. I told her if she wanted us to cut it again, $30 would be OK, she comes back with $20 to cut it, I said no, so she said she will make her son cut it then so we left and left it at that. That was three weeks ago and the lawn is still not been cut since we did it 5 weeks ago. She will need to pay $40 is she calls us to cut it again.

Anyone else have customers that try to cheapen you on your price? How would you have handled these two situations?

oh man that happed to me 3 months ago, i got a call from a guy asking if we could give him an estimate i came to see the property and told him i would come biweekly mowing, weeding, edging, trimming and debris clearing and a fertilizing program was included in the price we would trim as needed he had the right side of his property full of bushes, the fertilizing is done twice a year i told him it would be $120 a month he told me it was fine so i started to work.
The previous gardener did a horrible job so i had to trim weed and edge more then usual but i had already told him a price so i stuck to it and i left it at that on tuesday i went back and droped off the bill and started to work on the property i finished weeding when he came out and said what i had charged was too expensive... i told him we had already talked about it n he said his other gardener charged him $75 a month, but oviously did not weed edge or even trim the bushes, i explained that to him and he asked me if we would drop the price, i told him i would drop one of his services either trimming or weeding for $10-$20 off the price, he has lots of weeds in all his flower beds and lots of bushes, he said he would pay me every time he needed the trimming service but i told him it would cost $30 unless he did it monthly and he agreed to it. so both me and him are happy till now


but i also had other call me saying their previous gardeners charged them $20 and wanted to know if i could do the same, which i just say here is my bid let me know if you are interested give them my card and leave :P
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Potential Newbie from Alaska chugiaklt2 Introduce Yourself 3 02-19-2014 02:54 AM
Should I send this to potential customers? CHEESE2009 Community Assistance 9 02-02-2010 11:37 AM
Income potential jasonw Starting a lawn care business. 13 06-11-2009 03:33 PM
Potential customers that do not live in our City tjgray General Business Discussions 1 03-14-2008 04:15 PM
Meeting potential customers KimKriel Lawn Care Marketing & Post your marketing material for review! 1 01-24-2007 09:37 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Lawn care truck
Steve
10-10-2009 03:40 AM
Yesterday 09:25 PM
by Essex Groundskeeping
31 14,215
new to me box truck
jrayb39667
03-06-2014 11:20 PM
Yesterday 09:09 PM
by Essex Groundskeeping
16 2,444
leaf removal
Double J LLC
10-03-2014 05:24 PM
Yesterday 08:08 PM
by mattthelawnguy
29 2,746
Thanksgiving cards
Steve
11-10-2008 11:57 AM
Yesterday 03:25 PM
by stevef1201
4 8,668
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
Yesterday 03:19 PM
by stevef1201
11 432
Say Hello !!!
Steve
03-19-2007 12:18 PM
Yesterday 01:36 PM
by Just Cuts
1,196 349,677
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
Yesterday 12:31 PM
by jrs.landscaping
6 517
Hello from Kentucky
TRV
09-30-2014 06:42 PM
Yesterday 10:49 AM
by Steve
13 1,493
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
Yesterday 10:45 AM
by Steve
7 482
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
Yesterday 10:23 AM
by Steve
179 14,437
Happy Thanksgiving!
Steve
11-27-2014 09:48 AM
11-27-2014 09:48 AM
by Steve
0 53
Contract or no contract?
TRV
11-20-2014 09:18 PM
11-26-2014 09:23 PM
by stevef1201
5 336
Pics for website
tbtigers03
11-21-2014 05:40 PM
11-26-2014 12:12 PM
by Just for Cuts
5 282
Hi from IL
steveinil
11-25-2014 02:07 PM
11-26-2014 11:21 AM
by Steve
1 109
WNY saying Hi.
Sargewesser
11-25-2014 07:27 AM
11-26-2014 11:20 AM
by Steve
1 115
How to: Use Thumbtack...
acrajchel
11-17-2014 06:39 PM
11-26-2014 11:19 AM
by Steve
18 716
Peco Bagger
AGPS
11-18-2014 02:20 PM
11-26-2014 10:58 AM
by Steve
10 450
Beginner Mistakes:...
Steve
01-31-2007 12:45 PM
11-26-2014 10:57 AM
by Steve
22 6,353
Billboards for marketing
ExtremeLawncareServices
11-16-2014 08:39 PM
11-26-2014 10:40 AM
by Steve
14 506
How much do you up sell...
Essex Groundskeeping
11-23-2014 07:13 PM
11-24-2014 06:29 PM
by stevef1201
8 279
This sucks...
Matther777
09-18-2014 05:56 PM
11-24-2014 05:49 PM
by biglee
16 3,318
Pressure Washing...
WesleySnips
07-31-2014 07:13 PM
11-24-2014 04:32 PM
by acrajchel
4 740
New website
Chilehead
11-20-2014 04:39 PM
11-23-2014 07:40 PM
by Just for Cuts
12 405
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
11-22-2014 10:49 PM
by Just for Cuts
16 635
Belt dealer problem
googus
11-21-2014 08:45 AM
11-21-2014 06:36 PM
by Steve
2 230
What is going on with...
biglee
11-14-2014 03:04 PM
11-20-2014 02:50 PM
by biglee
40 1,087
My advice for new guys
avetslawncare
11-15-2014 09:32 AM
11-19-2014 01:47 PM
by biglee
10 653
Lawn Care business...
crieg122
10-23-2014 02:23 PM
11-19-2014 12:39 PM
by acrajchel
28 2,019
raking leaves ?
robert8509
10-22-2014 10:19 PM
11-18-2014 04:24 PM
by acrajchel
14 1,579
Leaf removal
madmedic8575
10-24-2014 05:14 PM
11-17-2014 07:34 PM
by acrajchel
6 1,308
sod job
SGlawncare
10-30-2014 09:21 PM
11-17-2014 07:10 PM
by acrajchel
7 891
Customer wants me to...
Mr. Mow
11-09-2014 07:13 AM
11-17-2014 06:48 PM
by acrajchel
10 667
Hello!
Brian3137
11-11-2014 07:15 PM
11-17-2014 06:46 PM
by acrajchel
14 600
small biz in Phoenix,AZ
anthonyramos1
11-08-2014 09:35 PM
11-17-2014 05:59 PM
by acrajchel
2 416
Client won't pay...
WesleySnips
10-30-2014 03:53 PM
11-17-2014 05:37 PM
by acrajchel
22 1,519
Government contracts
avetslawncare
11-15-2014 08:50 AM
11-17-2014 12:59 PM
by Steve
2 379
Need help on deciding a...
Brian3137
11-10-2014 06:32 PM
11-17-2014 12:44 PM
by Steve
12 643
West cost lawn prices
SGlawncare
10-09-2014 10:51 PM
11-16-2014 07:54 AM
by stevef1201
8 1,724
So how do you guys...
Mr. Mow
10-26-2014 08:55 AM
11-15-2014 08:44 AM
by avetslawncare
14 1,850
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
11-13-2014 08:35 AM
by jrs.landscaping
81 32,086
The most dangerous part...
Steve
10-06-2014 03:45 PM
11-12-2014 05:05 PM
by stevef1201
14 1,814
A little hang up in snow...
stevef1201
11-08-2014 07:05 AM
11-12-2014 12:51 PM
by Steve
4 557
Bi-weekly winter...
lxarth
11-04-2014 08:37 PM
11-12-2014 10:06 AM
by WesleySnips
9 764
taking first steps...
sizemorelawncare
11-10-2014 08:24 PM
11-11-2014 01:21 PM
by Steve
1 441
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
11-11-2014 08:12 AM
by Just for Cuts
4 509
Business Cards
crieg122
10-25-2014 01:03 PM
11-11-2014 07:56 AM
by Just for Cuts
12 1,480
How the unregister?
alive101
11-04-2014 07:39 AM
11-10-2014 01:48 PM
by Steve
4 715
Belt adjustment question
googus
11-05-2014 06:43 AM
11-10-2014 01:38 PM
by Steve
5 622
Podcast
Shark1611
11-07-2014 05:42 PM
11-10-2014 11:41 AM
by Steve
1 416
hi, from Minnesota
rjklohn
11-07-2014 02:21 AM
11-07-2014 01:44 PM
by Steve
1 433
» Popular Tags
4wd aerocore apartment bid apartment lawn care estimate applying bid billy goat brushcutter blades bush charge christmas decorating deliquentaccounts ditches employee problems estimate ferris first truck foreman georgia gopherhaul growing a lawn care business hiring how much to charge how to hydraulic installation introduction landscape services lawn lawn care lawn care busines plan lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo marketing mechanic monthly mulch mulch price new business new mower ordinance per hour charge podcast profit on employee pto reo running a business scag v-ride shreaded snow snow plowing starting a business start up lawn care business steep lawns steve stihl toro toro grand stand trailer trailer mate pro truck new used landscape walk behind walker won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 03:22 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 03:22 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy