Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Starting a lawn care business.

Starting a lawn care business. How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.

Potential new customers that are cheapos


Starting a lawn care business.

How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 10-04-2010, 04:09 PM
jymie's Avatar
jymie jymie is offline
Senior Member
 
Join Date: Aug 2008
Location: Hamburg New York
Posts: 912
Rep Power: 7
jymie is on a distinguished road
Default Potential new customers that are cheapos

I had two instances where I got calls for one time cuts. The first lady, we went to the house on the day we said we would be there, told her $30 to do the cut. She him-ed and hawed and came back with "I usually only pay $25 to get it cut..." (Prior to the day of the cut she told me her normal lawn guy stopped coming, Must be she owes him money I would guess, so I already had a bad feeling about her) I said no $30 was the cost to cut it. Then she said well you need to move all the stuff on the lawn then put it back after its done, and you have to weed whack all the beds too. I went to my truck and just left. She wanted $75 worth of work for $30. No Thank You.

Another lady we did a cut for her for $40, it was pretty high, the next week she had us cut her bushes, then the next week we did her beds in the front of the house. I told her if she wanted us to cut it again, $30 would be OK, she comes back with $20 to cut it, I said no, so she said she will make her son cut it then so we left and left it at that. That was three weeks ago and the lawn is still not been cut since we did it 5 weeks ago. She will need to pay $40 is she calls us to cut it again.

Anyone else have customers that try to cheapen you on your price? How would you have handled these two situations?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 10-04-2010, 04:35 PM
StartALawnCareBusiness's Avatar
StartALawnCareBusiness StartALawnCareBusiness is offline
Keith
 
Join Date: May 2007
Posts: 731
Rep Power: 0
StartALawnCareBusiness is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
It sounds like you did the right thing.

There will always be customers who constantly attempt to make you lower your price. I've always found it best to walk away and let them become someone else's headache.
__________________
Start a profitable lawn care business.
Reply With Quote
  #3  
Old 10-05-2010, 02:11 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,122
Rep Power: 10
Steve has disabled reputation
Default

Jymie,

Do you ever get a feel that this is going to happen as you are walking up to their front door? Or maybe can you tell when you are talking with them on the phone?

Or do they simply surprise you?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 10-05-2010, 09:41 AM
jymie's Avatar
jymie jymie is offline
Senior Member
 
Join Date: Aug 2008
Location: Hamburg New York
Posts: 912
Rep Power: 7
jymie is on a distinguished road
Default

All three ways. I got a feeling on the phone with that first one, then the face to face went poorly, the last one was a surprise as we did work for her 1st as a cut, then next week we trimmed her bushes and lastly the next week we did her beds. So I figured she may want the continued cut at $30. To each their own I guess, She has a very lazy son it looks like .
Reply With Quote
  #5  
Old 10-05-2010, 08:14 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
Jymie,

Do you ever get a feel that this is going to happen as you are walking up to their front door? Or maybe can you tell when you are talking with them on the phone?

Or do they simply surprise you?
Not to cut in they surprise you, I can sometimes tell on the phone but......stick to your guns
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #6  
Old 10-05-2010, 08:23 PM
jklawncare's Avatar
jklawncare jklawncare is offline
Senior Member
 
Join Date: Feb 2010
Location: Indiana
Posts: 577
Rep Power: 6
jklawncare is on a distinguished road
Default

I had a customer that tried and do this to me every week with the excuse that her previous company did it for 10 cheaper than me.

Her lawn before me was TORN apart. tires carved ruts when they turned in her yard, parts were dying, and trimming was missed in spots and burned out in others.

I explained to her that the people before her didnt know what they were doing and if she wants my service it will cost her the asked price.

her response: my husband has been mowing the lawn for quite some time i think he knows what hes doing.

me: im sorry?

her: uhh....my husband owns a lawn company.

i went home and typed up a letter dropping her as a customer after collecting my last payments. i had her for a little over a month.
__________________
Just Kut Lawn and Landscape
"Where Service is Always in Season"
Reach for the stars so if you fall you land on a cloud.
Reply With Quote
  #7  
Old 10-06-2010, 01:56 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,122
Rep Power: 10
Steve has disabled reputation
Default

Why would she hire another lawn care business when her husband owns his own lawn care business himself? Did that make any sense to you?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 10-20-2010, 06:17 PM
mcscapes mcscapes is offline
Junior Member
 
Join Date: Oct 2010
Posts: 14
Rep Power: 5
mcscapes is on a distinguished road
Default

Stick to your pricing and contracts takes all the surprise out for both of you all my customers pay monthly or bi weekly in advance. No questions asked even family.
Reply With Quote
  #9  
Old 10-21-2010, 01:08 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,122
Rep Power: 10
Steve has disabled reputation
Default

Quote:
all my customers pay monthly or bi weekly in advance.
What made you go with having the bi-weekly customers pay in advance?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 10-21-2010, 10:11 PM
cruzgardening cruzgardening is offline
Senior Member
 
Join Date: Aug 2010
Posts: 277
Rep Power: 5
cruzgardening is on a distinguished road
Default

Quote:
Originally Posted by jymie View Post
I had two instances where I got calls for one time cuts. The first lady, we went to the house on the day we said we would be there, told her $30 to do the cut. She him-ed and hawed and came back with "I usually only pay $25 to get it cut..." (Prior to the day of the cut she told me her normal lawn guy stopped coming, Must be she owes him money I would guess, so I already had a bad feeling about her) I said no $30 was the cost to cut it. Then she said well you need to move all the stuff on the lawn then put it back after its done, and you have to weed whack all the beds too. I went to my truck and just left. She wanted $75 worth of work for $30. No Thank You.

Another lady we did a cut for her for $40, it was pretty high, the next week she had us cut her bushes, then the next week we did her beds in the front of the house. I told her if she wanted us to cut it again, $30 would be OK, she comes back with $20 to cut it, I said no, so she said she will make her son cut it then so we left and left it at that. That was three weeks ago and the lawn is still not been cut since we did it 5 weeks ago. She will need to pay $40 is she calls us to cut it again.

Anyone else have customers that try to cheapen you on your price? How would you have handled these two situations?

oh man that happed to me 3 months ago, i got a call from a guy asking if we could give him an estimate i came to see the property and told him i would come biweekly mowing, weeding, edging, trimming and debris clearing and a fertilizing program was included in the price we would trim as needed he had the right side of his property full of bushes, the fertilizing is done twice a year i told him it would be $120 a month he told me it was fine so i started to work.
The previous gardener did a horrible job so i had to trim weed and edge more then usual but i had already told him a price so i stuck to it and i left it at that on tuesday i went back and droped off the bill and started to work on the property i finished weeding when he came out and said what i had charged was too expensive... i told him we had already talked about it n he said his other gardener charged him $75 a month, but oviously did not weed edge or even trim the bushes, i explained that to him and he asked me if we would drop the price, i told him i would drop one of his services either trimming or weeding for $10-$20 off the price, he has lots of weeds in all his flower beds and lots of bushes, he said he would pay me every time he needed the trimming service but i told him it would cost $30 unless he did it monthly and he agreed to it. so both me and him are happy till now


but i also had other call me saying their previous gardeners charged them $20 and wanted to know if i could do the same, which i just say here is my bid let me know if you are interested give them my card and leave :P
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Potential Newbie from Alaska chugiaklt2 Introduce Yourself 3 02-19-2014 01:54 AM
Should I send this to potential customers? CHEESE2009 Community Assistance 9 02-02-2010 10:37 AM
Income potential jasonw Starting a lawn care business. 13 06-11-2009 02:33 PM
Potential customers that do not live in our City tjgray General Business Discussions 1 03-14-2008 03:15 PM
Meeting potential customers KimKriel Lawn Care Marketing & Post your marketing material for review! 1 01-24-2007 08:37 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
bidding a cemetery....
NPM_LLC
Today 10:56 AM
Today 12:43 PM
by jrs.landscaping
3 37
First big mower decision?
SGL1
Today 08:58 AM
Today 08:58 AM
by SGL1
0 24
Employee job training...
brookline
12-15-2014 07:15 PM
Today 08:43 AM
by biglee
28 2,372
Mower vs lot size advice
jcurr33
03-25-2015 09:29 PM
Today 08:37 AM
by Dan Tanner
5 165
Billing methods
jcurr33
03-26-2015 01:33 PM
Today 08:29 AM
by biglee
5 138
Finally got a warehouse
avetslawncare
03-12-2015 07:52 PM
Today 08:25 AM
by SGL1
11 514
Trepidation about...
michellemarvin
03-23-2015 07:46 PM
Today 05:35 AM
by Dan Tanner
2 146
How do you get...
ESREVER
03-25-2015 01:30 PM
Today 12:18 AM
by lxarth
7 184
Bid for large home...
lxarth
03-22-2015 11:06 AM
Yesterday 11:56 PM
by lxarth
8 290
I lost a long term...
Sprinkler Buddy
09-04-2011 02:24 PM
Yesterday 11:42 PM
by lxarth
15 3,420
hoa bid need help
bigdaveha12
03-24-2015 08:29 PM
Yesterday 11:17 PM
by lxarth
6 214
introducing myself
chris2500hd
03-24-2015 11:16 AM
Yesterday 02:02 PM
by Steve
8 216
Commercial Jobs
CurbAppeal1
03-25-2015 04:22 PM
Yesterday 12:29 PM
by biglee
5 179
Flag or no flag
Matther777
03-24-2015 02:41 PM
Yesterday 12:25 PM
by biglee
10 331
Office Administration...
Girlfriend
03-26-2015 05:40 PM
03-26-2015 05:40 PM
by Girlfriend
0 69
Is this tree beyond help?
SGL1
03-22-2015 05:35 PM
03-25-2015 08:55 PM
by SGL1
14 481
Opinions on truck wrap
Trupro
02-28-2015 03:21 PM
03-25-2015 07:54 PM
by Trupro
33 1,547
The New Wave!!!! Read...
Jamesw86
03-22-2015 08:33 PM
03-25-2015 02:50 PM
by Steve
10 305
grass in the gas tank
robkattankate
03-23-2015 04:37 PM
03-25-2015 02:36 PM
by Steve
5 183
Helping others
hansenslawncare
09-15-2011 08:50 PM
03-25-2015 02:33 PM
by Steve
11 2,654
DOT Number
acrajchel
03-20-2015 05:56 PM
03-25-2015 02:28 PM
by Steve
7 310
Michelin x tweel.
apmAkron
03-23-2015 04:22 PM
03-24-2015 12:40 PM
by Steve
3 137
spike aerator???
Bradcook21
03-21-2015 01:55 PM
03-24-2015 10:32 AM
by acrajchel
4 216
Hello from Maryland
michellemarvin
03-23-2015 12:44 PM
03-23-2015 07:33 PM
by michellemarvin
2 131
hello from south GA.
CCandALawnCare
03-23-2015 03:46 AM
03-23-2015 07:06 PM
by CCandALawnCare
2 124
Say Hello !!!
Steve
03-19-2007 11:18 AM
03-23-2015 06:14 PM
by jethro
1,218 380,069
Is anyone doing mosquito...
BWild
01-27-2015 11:30 AM
03-23-2015 12:28 PM
by Steve
9 831
35,000 Eddm
greenscaper123
03-18-2015 12:51 PM
03-23-2015 11:48 AM
by BLC7
18 468
Should i take on this...
christw
03-17-2013 01:23 PM
03-22-2015 09:02 PM
by ExtremeLawncareServices
36 7,560
mower stalls when...
boog
03-19-2015 08:20 AM
03-21-2015 08:13 PM
by Wolf4dk
7 264
Weed and Feed
robkattankate
03-19-2015 09:00 PM
03-21-2015 01:53 PM
by Bradcook21
4 305
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
03-20-2015 10:00 PM
by ExtremeLawncareServices
32 3,607
Hello Emily Reyes from...
Webster14829
03-20-2015 11:23 AM
03-20-2015 03:36 PM
by Steve
2 181
Finally going to give it...
jcurr33
03-12-2015 08:09 PM
03-20-2015 03:31 PM
by Steve
10 552
Weed id?
SGL1
03-17-2015 08:20 PM
03-20-2015 02:37 PM
by Steve
6 280
Mobile small engine...
luckylogger
03-15-2015 02:05 PM
03-20-2015 06:17 AM
by jrs.landscaping
15 481
Brad Cook 21
SC93
03-16-2015 10:40 PM
03-19-2015 09:04 PM
by Bradcook21
4 352
honest opinion please
uppercut
02-17-2015 01:30 AM
03-18-2015 02:55 PM
by Steve
15 1,311
Repair or replace the...
lxarth
12-17-2014 04:07 PM
03-18-2015 02:49 PM
by Just for Cuts
21 2,028
new to the site
bigdaveha12
03-17-2015 09:13 PM
03-18-2015 02:33 PM
by Steve
1 205
Small dovetail truck...
ExtremeLawncareServices
03-04-2015 06:47 PM
03-17-2015 10:14 PM
by ExtremeLawncareServices
17 862
New Site Hows it look
Infinitelawn
03-16-2015 10:32 AM
03-17-2015 08:15 PM
by SGL1
3 284
mulch questions
Bradcook21
03-08-2015 08:37 AM
03-17-2015 07:00 PM
by Bradcook21
23 988
Scag hydro w/b frame...
Just for Cuts
03-11-2015 03:32 PM
03-17-2015 06:37 PM
by lxarth
11 500
Buy new or used?
lxarth
12-26-2014 09:50 PM
03-17-2015 06:11 PM
by lxarth
14 1,711
New to 2015
Infinitelawn
03-16-2015 08:29 AM
03-17-2015 11:47 AM
by Steve
4 290
Pulling trailer was...
SGL1
03-07-2015 07:14 PM
03-17-2015 08:11 AM
by SGL1
30 1,133
Diesel conversion?
Just for Cuts
03-02-2015 09:59 AM
03-16-2015 03:26 PM
by Just for Cuts
10 636
trimmer racks.
apmAkron
03-12-2015 09:07 AM
03-16-2015 03:17 PM
by Steve
4 358
Ferris FW35 questions
Chilehead
03-10-2015 08:31 PM
03-16-2015 03:11 PM
by Steve
4 360
» Popular Tags
aerocore apartment complex auger bark billy goat brushcutter blades bush collections deliquentaccounts design edging employee problems equipment rental ferris flyers foreman free advertising grass growing a lawn care business hills hiring husqvarna introduction john deere quik trac landscape landscape services landscaping training lawn lawn care lawn care business seo lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lawn mowing marketing marketing secrets mr dave mulch new business past due per hour charge per hour service pricing profit on employee pto push versus ride running a business secrets to landscaping sell the vision seo shell small engine repair square foot steep lawns sulky theft toro grand stand trailer tree trimmer rack truck new used landscape up sell employee walk behind web design website website design winterization won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 01:23 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 01:23 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy