Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Starting a lawn care business.

Starting a lawn care business. How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.

Potential new customers that are cheapos


Starting a lawn care business.

How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 10-04-2010, 05:09 PM
jymie's Avatar
jymie jymie is offline
Senior Member
 
Join Date: Aug 2008
Location: Hamburg New York
Posts: 912
Rep Power: 7
jymie is on a distinguished road
Default Potential new customers that are cheapos

I had two instances where I got calls for one time cuts. The first lady, we went to the house on the day we said we would be there, told her $30 to do the cut. She him-ed and hawed and came back with "I usually only pay $25 to get it cut..." (Prior to the day of the cut she told me her normal lawn guy stopped coming, Must be she owes him money I would guess, so I already had a bad feeling about her) I said no $30 was the cost to cut it. Then she said well you need to move all the stuff on the lawn then put it back after its done, and you have to weed whack all the beds too. I went to my truck and just left. She wanted $75 worth of work for $30. No Thank You.

Another lady we did a cut for her for $40, it was pretty high, the next week she had us cut her bushes, then the next week we did her beds in the front of the house. I told her if she wanted us to cut it again, $30 would be OK, she comes back with $20 to cut it, I said no, so she said she will make her son cut it then so we left and left it at that. That was three weeks ago and the lawn is still not been cut since we did it 5 weeks ago. She will need to pay $40 is she calls us to cut it again.

Anyone else have customers that try to cheapen you on your price? How would you have handled these two situations?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 10-04-2010, 05:35 PM
StartALawnCareBusiness's Avatar
StartALawnCareBusiness StartALawnCareBusiness is offline
Keith
 
Join Date: May 2007
Posts: 731
Rep Power: 0
StartALawnCareBusiness is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
It sounds like you did the right thing.

There will always be customers who constantly attempt to make you lower your price. I've always found it best to walk away and let them become someone else's headache.
__________________
Start a profitable lawn care business.
Reply With Quote
  #3  
Old 10-05-2010, 03:11 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,017
Rep Power: 10
Steve has disabled reputation
Default

Jymie,

Do you ever get a feel that this is going to happen as you are walking up to their front door? Or maybe can you tell when you are talking with them on the phone?

Or do they simply surprise you?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 10-05-2010, 10:41 AM
jymie's Avatar
jymie jymie is offline
Senior Member
 
Join Date: Aug 2008
Location: Hamburg New York
Posts: 912
Rep Power: 7
jymie is on a distinguished road
Default

All three ways. I got a feeling on the phone with that first one, then the face to face went poorly, the last one was a surprise as we did work for her 1st as a cut, then next week we trimmed her bushes and lastly the next week we did her beds. So I figured she may want the continued cut at $30. To each their own I guess, She has a very lazy son it looks like .
Reply With Quote
  #5  
Old 10-05-2010, 09:14 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
Jymie,

Do you ever get a feel that this is going to happen as you are walking up to their front door? Or maybe can you tell when you are talking with them on the phone?

Or do they simply surprise you?
Not to cut in they surprise you, I can sometimes tell on the phone but......stick to your guns
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #6  
Old 10-05-2010, 09:23 PM
jklawncare's Avatar
jklawncare jklawncare is offline
Senior Member
 
Join Date: Feb 2010
Location: Indiana
Posts: 577
Rep Power: 6
jklawncare is on a distinguished road
Default

I had a customer that tried and do this to me every week with the excuse that her previous company did it for 10 cheaper than me.

Her lawn before me was TORN apart. tires carved ruts when they turned in her yard, parts were dying, and trimming was missed in spots and burned out in others.

I explained to her that the people before her didnt know what they were doing and if she wants my service it will cost her the asked price.

her response: my husband has been mowing the lawn for quite some time i think he knows what hes doing.

me: im sorry?

her: uhh....my husband owns a lawn company.

i went home and typed up a letter dropping her as a customer after collecting my last payments. i had her for a little over a month.
__________________
Just Kut Lawn and Landscape
"Where Service is Always in Season"
Reach for the stars so if you fall you land on a cloud.
Reply With Quote
  #7  
Old 10-06-2010, 02:56 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,017
Rep Power: 10
Steve has disabled reputation
Default

Why would she hire another lawn care business when her husband owns his own lawn care business himself? Did that make any sense to you?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 10-20-2010, 07:17 PM
mcscapes mcscapes is offline
Junior Member
 
Join Date: Oct 2010
Posts: 14
Rep Power: 5
mcscapes is on a distinguished road
Default

Stick to your pricing and contracts takes all the surprise out for both of you all my customers pay monthly or bi weekly in advance. No questions asked even family.
Reply With Quote
  #9  
Old 10-21-2010, 02:08 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,017
Rep Power: 10
Steve has disabled reputation
Default

Quote:
all my customers pay monthly or bi weekly in advance.
What made you go with having the bi-weekly customers pay in advance?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 10-21-2010, 11:11 PM
cruzgardening cruzgardening is offline
Senior Member
 
Join Date: Aug 2010
Posts: 277
Rep Power: 5
cruzgardening is on a distinguished road
Default

Quote:
Originally Posted by jymie View Post
I had two instances where I got calls for one time cuts. The first lady, we went to the house on the day we said we would be there, told her $30 to do the cut. She him-ed and hawed and came back with "I usually only pay $25 to get it cut..." (Prior to the day of the cut she told me her normal lawn guy stopped coming, Must be she owes him money I would guess, so I already had a bad feeling about her) I said no $30 was the cost to cut it. Then she said well you need to move all the stuff on the lawn then put it back after its done, and you have to weed whack all the beds too. I went to my truck and just left. She wanted $75 worth of work for $30. No Thank You.

Another lady we did a cut for her for $40, it was pretty high, the next week she had us cut her bushes, then the next week we did her beds in the front of the house. I told her if she wanted us to cut it again, $30 would be OK, she comes back with $20 to cut it, I said no, so she said she will make her son cut it then so we left and left it at that. That was three weeks ago and the lawn is still not been cut since we did it 5 weeks ago. She will need to pay $40 is she calls us to cut it again.

Anyone else have customers that try to cheapen you on your price? How would you have handled these two situations?

oh man that happed to me 3 months ago, i got a call from a guy asking if we could give him an estimate i came to see the property and told him i would come biweekly mowing, weeding, edging, trimming and debris clearing and a fertilizing program was included in the price we would trim as needed he had the right side of his property full of bushes, the fertilizing is done twice a year i told him it would be $120 a month he told me it was fine so i started to work.
The previous gardener did a horrible job so i had to trim weed and edge more then usual but i had already told him a price so i stuck to it and i left it at that on tuesday i went back and droped off the bill and started to work on the property i finished weeding when he came out and said what i had charged was too expensive... i told him we had already talked about it n he said his other gardener charged him $75 a month, but oviously did not weed edge or even trim the bushes, i explained that to him and he asked me if we would drop the price, i told him i would drop one of his services either trimming or weeding for $10-$20 off the price, he has lots of weeds in all his flower beds and lots of bushes, he said he would pay me every time he needed the trimming service but i told him it would cost $30 unless he did it monthly and he agreed to it. so both me and him are happy till now


but i also had other call me saying their previous gardeners charged them $20 and wanted to know if i could do the same, which i just say here is my bid let me know if you are interested give them my card and leave :P
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Potential Newbie from Alaska chugiaklt2 Introduce Yourself 3 02-19-2014 02:54 AM
Should I send this to potential customers? CHEESE2009 Community Assistance 9 02-02-2010 11:37 AM
Income potential jasonw Starting a lawn care business. 13 06-11-2009 03:33 PM
Potential customers that do not live in our City tjgray General Business Discussions 1 03-14-2008 04:15 PM
Meeting potential customers KimKriel Lawn Care Marketing & Post your marketing material for review! 1 01-24-2007 09:37 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Distant measuring wheel
CurbAppeal1
Yesterday 01:34 PM
Today 07:51 AM
by apmAkron
5 63
Front page google...
CurbAppeal1
03-04-2015 06:04 PM
Today 07:15 AM
by Just for Cuts
7 109
Ground Guys
Pattersonllc
03-04-2015 07:49 PM
Today 02:35 AM
by Pattersonllc
5 119
How do you ask tie your...
CurbAppeal1
Today 02:16 AM
Today 02:26 AM
by CurbAppeal1
1 26
Starting a legit...
Hard-Body lawn & garden
03-04-2015 08:19 PM
Today 12:25 AM
by CurbAppeal1
8 151
Crunch time 2015!
Chilehead
01-29-2015 08:57 PM
Yesterday 07:11 PM
by Chilehead
9 875
Small dovetail truck...
ExtremeLawncareServices
03-04-2015 07:47 PM
Yesterday 07:10 PM
by ExtremeLawncareServices
3 85
Finally!
SGL1
02-22-2015 09:46 PM
Yesterday 07:07 PM
by SGL1
22 635
Opinions on truck wrap
Trupro
02-28-2015 04:21 PM
Yesterday 03:47 PM
by Trupro
20 430
Employee Training...
Trupro
Yesterday 10:46 AM
Yesterday 03:41 PM
by Trupro
2 43
How do YOU charge your...
Hard-Body lawn & garden
03-02-2015 09:28 PM
Yesterday 03:33 PM
by Steve
4 150
Doug With Blades Of...
BladesofSteel
03-03-2015 08:40 PM
Yesterday 02:38 PM
by Steve
3 86
Am I growing too fast?
Mattcrump
08-04-2011 11:54 PM
Yesterday 01:57 PM
by jhinton
12 5,297
Looking for royalty free...
Trupro
Yesterday 10:50 AM
Yesterday 01:48 PM
by Trupro
3 60
New Website
brian'slawncare
03-01-2015 06:35 PM
Yesterday 10:48 AM
by Trupro
9 209
Beginner Mistakes:...
Steve
01-31-2007 12:45 PM
03-04-2015 07:33 PM
by CurbAppeal1
25 7,796
taking first steps...
sizemorelawncare
11-10-2014 08:24 PM
03-04-2015 06:47 PM
by BladesofSteel
14 2,026
hoa bid
Bradcook21
03-04-2015 07:12 AM
03-04-2015 04:49 PM
by Steve
2 101
Incentives for potential...
rmccutchan
02-02-2015 12:09 AM
03-04-2015 04:06 PM
by Steve
13 920
Kawasaki Control Assembly
rsanchez1203
03-03-2015 04:21 PM
03-04-2015 04:04 PM
by Steve
10 186
All NEW BRASS Black Rain...
BlackRain75
03-03-2015 10:07 PM
03-04-2015 02:33 PM
by Sprinkler Buddy
1 68
Moss in grass in the...
tk4454
05-17-2013 12:19 AM
03-04-2015 09:08 AM
by Moki
4 1,622
Jesse with Curb Appeal...
CurbAppeal1
03-03-2015 01:44 PM
03-03-2015 06:48 PM
by CurbAppeal1
12 170
New guy from Columbia, SC
holymoly
03-03-2015 05:27 PM
03-03-2015 06:10 PM
by Steve
1 62
Diesel conversion?
Just for Cuts
03-02-2015 10:59 AM
03-03-2015 06:08 PM
by Just for Cuts
4 131
stubbon people
Bradcook21
02-16-2015 04:25 PM
03-03-2015 05:56 PM
by Steve
45 1,570
What's include in a bid?
ppl
03-02-2015 01:19 PM
03-03-2015 05:53 PM
by Steve
9 236
New Lawn Care Business
S&Z Lawncare
03-02-2015 04:13 PM
03-03-2015 05:39 PM
by Steve
3 140
My Newborn son
avetslawncare
02-27-2015 01:07 PM
03-03-2015 05:23 PM
by joshlawncare
7 191
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
03-03-2015 02:50 PM
by ExtremeLawncareServices
14 2,070
rock salt
Bradcook21
02-24-2015 11:17 AM
03-03-2015 01:26 PM
by jrs.landscaping
30 707
tips on creating a...
BLAZIER-1991
01-08-2015 07:22 PM
03-03-2015 10:38 AM
by brian'slawncare
9 839
pros and cons on...
Wolf4dk
03-02-2015 12:26 AM
03-02-2015 10:14 PM
by ExtremeLawncareServices
6 169
price for snow clearing?
Bradcook21
02-25-2015 09:11 PM
03-02-2015 08:32 PM
by Bradcook21
7 317
Ugliest lawn contest
Steve
02-23-2015 04:17 PM
03-02-2015 04:57 PM
by Steve
5 397
Hi from the beautiful...
nwgirl
02-07-2015 06:01 AM
03-02-2015 04:45 PM
by Steve
5 688
Online Estimator
acrajchel
03-01-2015 05:58 PM
03-02-2015 03:50 PM
by Steve
3 154
How to obtain more...
winkie61
02-17-2015 08:31 AM
03-02-2015 11:05 AM
by nwgirl
4 625
I'm Back With The Best...
aduttonater
02-21-2015 01:41 AM
03-02-2015 10:44 AM
by ExtremeLawncareServices
16 711
How to sell annual...
GroPro
02-17-2015 12:31 PM
03-01-2015 01:46 PM
by Chilehead
8 663
Facebook
element009
03-23-2011 09:36 AM
02-27-2015 11:37 AM
by ExtremeLawncareServices
52 11,917
Blade sharpener
Just for Cuts
07-04-2014 01:31 PM
02-26-2015 03:43 PM
by Mr. Mow
15 1,833
viking cyclon.
uppercut
01-29-2015 09:12 PM
02-26-2015 02:54 PM
by Steve
5 575
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 01:06 AM
02-26-2015 02:41 PM
by Steve
1 176
Another website update
Chilehead
02-26-2015 11:24 AM
02-26-2015 12:46 PM
by Just for Cuts
3 171
New Lawn Care Service...
rlclawncare123
02-26-2015 12:49 AM
02-26-2015 02:24 AM
by ExtremeLawncareServices
1 201
leaf removal.. mulching...
facework84
08-05-2011 03:26 PM
02-25-2015 08:07 PM
by Steve
5 2,862
How many customers?
SC93
02-25-2015 12:40 AM
02-25-2015 04:59 PM
by SC93
5 308
Irrigation...
charlieallen
02-24-2015 01:16 PM
02-25-2015 02:58 PM
by Steve
6 291
use a small business...
BLAZIER-1991
12-25-2014 12:21 AM
02-25-2015 12:46 AM
by SC93
33 2,939
» Popular Tags
2wd 4x4 ad landscaping aerocore apartment bid apartment lawn care estimate applying auger billy goat brushcutter bush contract help deliquentaccounts design ditches door hangers employee problems equipment rental estimate ferris foreman four wheel drive google gopherhaul gravely growing a lawn care business how to husqvarna introduction jobs john deere quik trac landscape services lawn lawn care lawn care busines plan lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lawn mowing managing a lawn care business marketing marketing secrets mulch new mower per hour service podcast pricing pto secrets to landscaping seo shell snow plowing square foot starting a lawn care business steep lawns theft toro toro grand stand trailer tree up sell employee web design website website design winterization wood
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:41 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:41 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy