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When Short Employees on a site


Lawn Care Employees Discussions

Discussions on lawn care employee related issues.
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  #1  
Old 09-30-2010, 09:16 PM
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Train the client I have actually done this a few times, had to again today. Client is Rob, never sat on a tractor in his life, within 10 min he was operating like a champ and loved it.....love that free labor
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  #2  
Old 09-30-2010, 10:11 PM
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Andy,

There is no doubt in my mind, he was in heaven! Look at that grin on his face! You know he is enjoying this.

How does having the homeowner using your equipment effect your insurance? What would happen if he were to get hurt?

Also, I could potentially see how a homeowner who did this would come to you at the end of the day and say, since I did such and such work, could you give me a discount? If you were to run into this, what would be the best way to handle it?
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  #3  
Old 09-30-2010, 10:23 PM
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Originally Posted by Steve View Post
Andy,

There is no doubt in my mind, he was in heaven! Look at that grin on his face! You know he is enjoying this.

How does having the homeowner using your equipment effect your insurance? What would happen if he were to get hurt?

Also, I could potentially see how a homeowner who did this would come to you at the end of the day and say, since I did such and such work, could you give me a discount? If you were to run into this, what would be the best way to handle it?
I am certified to train you on CUTS, Excavators and Skid steers and trust me my eye is on you all the time, and i can read people.

This is also a marketing tactic.

They are covered by my insurance.

Homeowner asks for a discount??? My reply would be I just saved you money, you had the time of the life, I was thinking I should ask for a few more bucks.....in short no discount, if you want to help speed the process and be part of that, I welcome it however this is a set price contract, if by the hour, I would have wanted for a trained staff member as they are five times as fast.

We watched a skid steer landscape a house next to us and build a driveway, then I said Rob, the rock is here, let me show you how our driveways look, OMG ours was the Audi of the street and even the owner of the other house asked if I could touch his up which i did as the landscaping company he hired was still there....this made my day!
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Old 10-01-2010, 02:35 PM
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That sounds like a great way for them to come back to you if they ever needed anything done again. If you had to choose paying the same price between two companies and one lets you have fun? I'd choose the one with the fun.

What made you think of this?
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Old 10-01-2010, 09:26 PM
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Andy,

I would think every guy out there would love to get involved a bit like this. Is this something that you can market, just in case it's the one thing that pushes your company over the edge?

Is this something you can tell a potential customer that they could even help out if they liked? Or maybe have this on your website or brochure?

Would the adults enjoy a tshirt as well? We have talked about how the kids do, but if the adult is driving the tractor, maybe throwing them a shirt would really stand out.
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Old 10-02-2010, 04:24 AM
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Andy,

I would think every guy out there would love to get involved a bit like this. Is this something that you can market, just in case it's the one thing that pushes your company over the edge?

Is this something you can tell a potential customer that they could even help out if they liked? Or maybe have this on your website or brochure?

Would the adults enjoy a tshirt as well? We have talked about how the kids do, but if the adult is driving the tractor, maybe throwing them a shirt would really stand out.
Steve, I would never market this or every guy on the street would be calling, I am very selective who is allowed to operate any of my gear and it is very rare that I would let a customer. I have been on this site for a week, the owner has become a friend....long story but we know a lot of people in common, we discovered this over pizza at lunch.

I see this as a marketing idea in many ways, involve the client which I will do in just about every way we can, you will not believe the referrals, you are all of a sudden the best person in the world but we have to be very careful who we let operate what.

We were at a site early this year, father of the client lived with them, I think he was 80, anyhow what a super person, although I could have done it myself and I forget what it was, I said Gene, I need to show you how to operate my excavator so that I can do...whatever it was, I helped him up in the seat, gave him basic instructions, I forget what it was but I know it was a task a kid could do. From that he told everybody he knew about his experience and man the calls for work just poured in.

Every child on a clients site receives a shirt or hat, I gave the client operating the tractor above a hat, I have a box of kids shirts, boy's and girls behind my seat and all kids get a ride.
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Old 10-02-2010, 04:27 AM
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Originally Posted by brian'slawncare View Post
That sounds like a great way for them to come back to you if they ever needed anything done again. If you had to choose paying the same price between two companies and one lets you have fun? I'd choose the one with the fun.

What made you think of this?
What made me think of this......I have yet to run into a boy/girl/man/lady, who, although they might not admit it, would throw the suit in the corner jump on a machine and get dirty. I think for the most part it's the kid in us all, which is why I love my work so much, I play in the dirt every day and make money at it.

If I was doing a job at your house and showed you how to help me, say use my excavator to do something....my network just increased as I know you would tell just about every person you know.
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Old 10-02-2010, 10:09 AM
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I would never let a client run a piece of my equipment, no matter how short of help I was. I won't let a new guy run anything but a weed-eater or a snow shovel until they have proven themselves to me. I can size up people very fast, I have 12 years as a supervisor in the oil-fields and have been in charge of millions of dollars worth of equipment and the guys who ran it. I was the guy on site, billing and dealing with the client. I had to be able to make snap decisions with millions of dollars on the line. Its all about money: time not spent pumping = money. So I run my bussiness like I ran my crew and equipment in the patch. If we aren't working than I am not making money. I have a time-line for each job and try to give a little leeway in my time-line for that job. I map out each week Monday to Friday. and in that week, each job is allotted so much time. My guys know this and work hard to stay within the plan for the week.

Letting a client on a piece of equipment might put a smile on their face but its going to slow me down. And I don't care how well you watch someone, it only takes a split second to have an accident. I'm assuming that because he doesn't have safety glasses or a hardhat on, he isn't wearing a seat-belt either. What would happen if that guy went really fast and came to a sudden stop? That rock on the box scraper could kill him. I am sure that if you have a competent operator on there that it is not an issue, but with a guy who has never run equipment.... (SAFETY FIRST). I would hate to have to explain to OSHA that I was letting an unskilled client run a piece of equipment without proper safety equipment, insurance and training.

My clients hire me for three reasons: One, they don't want to do it or they don't have the time to do it themselves. Two, they don't have the equipment to do it, and three, they don't have the skill to do it. I don't mind a client looking in on what we are doing or even asking to change something, but if they come into the working area then work stops. Not worth the risk in my book.
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Old 10-02-2010, 06:56 PM
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I would never let a client run a piece of my equipment, no matter how short of help I was. I won't let a new guy run anything but a weed-eater or a snow shovel until they have proven themselves to me. I can size up people very fast, I have 12 years as a supervisor in the oil-fields and have been in charge of millions of dollars worth of equipment and the guys who ran it. I was the guy on site, billing and dealing with the client. I had to be able to make snap decisions with millions of dollars on the line. Its all about money: time not spent pumping = money. So I run my bussiness like I ran my crew and equipment in the patch. If we aren't working than I am not making money. I have a time-line for each job and try to give a little leeway in my time-line for that job. I map out each week Monday to Friday. and in that week, each job is allotted so much time. My guys know this and work hard to stay within the plan for the week.

Letting a client on a piece of equipment might put a smile on their face but its going to slow me down. And I don't care how well you watch someone, it only takes a split second to have an accident. I'm assuming that because he doesn't have safety glasses or a hardhat on, he isn't wearing a seat-belt either. What would happen if that guy went really fast and came to a sudden stop? That rock on the box scraper could kill him. I am sure that if you have a competent operator on there that it is not an issue, but with a guy who has never run equipment.... (SAFETY FIRST). I would hate to have to explain to OSHA that I was letting an unskilled client run a piece of equipment without proper safety equipment, insurance and training.

My clients hire me for three reasons: One, they don't want to do it or they don't have the time to do it themselves. Two, they don't have the equipment to do it, and three, they don't have the skill to do it. I don't mind a client looking in on what we are doing or even asking to change something, but if they come into the working area then work stops. Not worth the risk in my book.
I respect your opinion but totally disagree.

I do all the commercial demo's for John Deere and I let people run machines that cost up to $240,000 who have little to no experience.

I have 18 employees whom I have trained, it's not rocket science to operate any of this gear and what I am doing must be working I started this company in April of last year, I have been offered 1.6 million for it, letting kids, clients etc operate your equipment is a marketing tool, if you don't see it that way, that is cool, but I know what works.

When I am getting $165.00 an hour on a site, I couldn't;t care less how fast or slow the client is, and since I have been operating this gear for over 32 years mainly as a hobby, and built multi million dollar companies, I too can read people.

Hard Hats on a CUT, that is not even an OSHA requirement, and he DOES have a seat belt on, this tractor will not even start until it is enguaged....
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  #10  
Old 10-02-2010, 09:49 PM
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Well im not sure gettin gin the middle of this is the best of ideas but an outsider looking this is what I have to say. In a way you are both right but each individual is going to run things the way they see fit.

I personaly I wouldnt let a customer run a piece of equipment. Especialy on that size. I too barely trust new employees to do so.

I also do not see that rock moving unless the CUT rolls over. Granted I have maybe only 200 hrs on similar equipment not enough to really call experience, but I doubt the tractor can get going fast enough followed by the rapid stop you stated to cause movement.

Enjoy your sunday gentlemen.
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