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Rate Increase for a Customer


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Old 10-03-2010, 07:59 AM
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Quote:
Originally Posted by Steve View Post
Do you find that they open a spot in your route that allows you to fill it with customers who are willing to pay a higher price? Ultimately in the end, do you find it worth it?
well, when the customer decides to make a change to another company, your not being allowed to fill a hole in your route, your forced to fill it. HAHA That in itself is a motivator.

In the end, of course its worth it, i dont think we raise, well , I dont raise prices just out of the blue, your increasing out of a need, whether it be higher cost of living, higher fuel prices, rising costs in everyday business operation, or simply, you just feel you deserve a raise.
So, if you have made that desicion to increase your prices and your confident about it, yes its worth it.
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  #12  
Old 10-03-2010, 08:21 AM
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Originally Posted by MountainViewGreenskeeper View Post
Ya that kinda my problem. Im a people pleaser. Im not stressed I just hate losing customers. I stive to be the guy customers use for years and years on end. I just hate seeing them go but like you said its business and life goes on. I just wonder what the success rate was out there.
I completely understand, we all take pride in what we do and how we treat our customers ( I hope we all do ) LOL. But i think somewhere in there you have to seperate your personal feelings from the business operations. What i mean by that is not taking it personally if you lose a customer, its human nature to be like, Damn, i busted my hump for that customer and they did that to me.

as far as success rate goes for me, i have had 3 customers quit using my services ( because of rate increase ) in the last 15 years and 4 price increases, this is with an average of 80 clients.

Hope all this helps.
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Old 10-03-2010, 12:23 PM
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Thank you guys for all your imput, it really helped.
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