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Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

What I have learned


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
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Old 12-03-2010, 04:08 PM
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and offer some sort of deal to them for ever new account I get.
What is your view on the types of deals that should be offered to gain more referrals?

How important is the referral offer to get referrals versus, can just asking for contacts do the same thing or no?
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Old 12-04-2010, 04:49 AM
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Originally Posted by hansons_lawncare View Post
so for the next 2 years i need to have a shop that can work on everything.
There are quite a few guys around here that rent storage garages. A fairly cheap monthly payment and most are big enough to store any and all equipment.
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Old 12-04-2010, 05:27 PM
Raymond McDannell Raymond McDannell is offline
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I like your information alot, very helpful. So if you can make it in a town of 20,000 i certainly should make it good if i have 2 surrounding towns each having 100,000 people.

thanks, Raymond

Executive Lawn Care, NH
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Old 12-04-2010, 09:03 PM
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I gained several yard from people who complained that they were in a contract and had to pay even when the lawn never got cut. I feel this is a HUGE rip off on the part of the people in our industry. What I do is, well normally they will call and tell me not to come if it dose not need it but if for some reason they dont and I show up. I will wash their damn car if they want. I was expected to work that day, I planed to work that day and they paid for work that day so why should they not get it. I totally agree with taking time to talk to your clients. 80% of mine are elderly and love having someone to chitchat with. I am never on a tight schedule and its not uncommon for me to have a cup of coffee and shoot the bull for an hour with a client. All my clients are my friends, listen to them, care about who they feel and what they say and it will take you a long way. This is not just for our business but for all of them. The idea of all business all the time is dieing fast in our country. The only ones that are going to survive are not only the one that care for there work but the ones that care for there people. Anyone who disagrees with that can goto Google and search for Gary Vaynerchuk and read then come back and say sorry for disagreeing lol
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Old 12-05-2010, 04:09 PM
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I gained several yard from people who complained that they were in a contract and had to pay even when the lawn never got cut. I feel this is a HUGE rip off on the part of the people in our industry.
If this is something that you hear a bunch of times, have you considered using that in your marketing? It could make for a great headline and grab people's attention.

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search for Gary Vaynerchuk and read then come back and say sorry for disagreeing
How do you feel reading Gary's work has effected your business or the way you go about operating your business?
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Old 12-06-2010, 10:36 AM
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If this is something that you hear a bunch of times, have you considered using that in your marketing? It could make for a great headline and grab people's attention.



How do you feel reading Gary's work has effected your business or the way you go about operating your business?
Steve, putting that in the marketing is not a bad idea. As far as Garry's work it is getting me out of the lawn care business and getting me into things I enjoy more. Gary is huge on "If your not happy dont do it"
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Old 12-06-2010, 01:56 PM
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As far as Garry's work it is getting me out of the lawn care business and getting me into things I enjoy more. Gary is huge on "If your not happy dont do it"
With the other field you are working in, what have you found yourself doing differently that is improving your results? Or is it simply you enjoy the field so much, that in itself is the reward?
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Old 12-07-2010, 09:27 AM
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asking for a referal is always a good way to go about things, but if a person asked me i would give them some of my friends or other people i know who are interested. Thats great, but the idea of this would be to get people on the same block, in the same neighborhood. a lot of times those are people that they arnt as close to. so having them talk to those people as another satisfied customer they are doing work for me. If I sent out an employee the results might not be as good, and I would be expected to pay my worker. If a customer does that work for me, I should give them some sort of deal, even if its something small. free edging, come by and pressure wash a patio. something that really costs me a few dollars. but shows that i appriciate all that they do not only as a customer but talking to people and getting me more work. Advertising is expencive and will continue to get more expencive all the time. build up the word of mouth and when you get a good schedule and you are at the point you could turn down a customer, because you are set. now you can cut out advertising expence and make more money. I live in minnesota, does anyone know of lawn conventions, or things that you can go get an idea of how other people do things. or other products out there that would make like a lot easier,
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Old 12-07-2010, 01:21 PM
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I live in minnesota, does anyone know of lawn conventions, or things that you can go get an idea of how other people do things. or other products out there that would make like a lot easier,
Did you check this out?

http://northerngreenexpo.org/
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Old 12-31-2010, 10:18 PM
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Just wanted to say that "What I have learned" thread was very well put. I work full time approx. 60 per week just recently (2009) began a small lawn mowing business...had know idea it would do this well out the gate. I currently have a business plan that covers the next 3 years that covers everything from equipment purchases, future employments, expanding from mowing to fall cleanups and snow removal. Eventualy Taking the plunge going from part time to full time.
I know it may sound old fashioned but I have pain stakingly tried not to get into debt. And believe you me its hard not to buy that new ZTR, or that Walk be-hind when it pulls its magic spell on you wispering "you really need me, C'mon you know you do..." yeah I know this is'nt for those that are well established but listen. I work for an industry that turns over 3.5 trillion (yes, I said TRILLION) dallors a year, and the number one thing they are always watching is their overhead. So my hats off to this chap for his learning experience and sharing it.
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