Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

I Really Screwed Up!


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 07-22-2010, 03:10 PM
aduttonater aduttonater is offline
Member
 
Join Date: Apr 2010
Location: Tucson, Arizona
Posts: 92
Rep Power: 7
aduttonater is on a distinguished road
Angry I Really Screwed Up!

I've been stuck on this job since 6/25 and had quoted it at $820. Tomorrow is hopfully going to be done 7/23/2010. When I wrote up the contract I had put the date range would be done from 6/25/2010- 7/1/2010 only 5 days. It's almost been 30 and I've been eating the cost on this job. I might as well have written the contract and have billed myself.

This past month I've been struggling. All profit from the jobs that I'm currently busting *** on, I have to used to pay for the expenses of the disaster job that I'm on. If I were to just work at that job and get it done myself, I would miss out on all the other jobs to keep my profit up to pay for the disaster.

It's kind of complicated but basically I don't feel as if I should be paying for these people yard service. They know they screwed me, just based on everything thats been happening for the past month.

If I were smart I shouldve just pulled away when it hit $820 Now it's like $1000 over the check amount that I'm going to receive. I really should've charged this job at least $2500.


I guess just because of my kindness and hard work ethic, I didn't want to just say screw you and stop the job. Instead I'm finishing it.

Tssssss Shhhhh Signnnn
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 07-22-2010, 05:00 PM
MountainViewGreenskeeper's Avatar
MountainViewGreenskeeper MountainViewGreenskeeper is offline
Senior Member
 
Join Date: Jan 2010
Location: Mesa, AZ
Posts: 473
Rep Power: 7
MountainViewGreenskeeper is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by aduttonater View Post
I guess just because of my kindness and hard work ethic, I didn't want to just say screw you and stop the job. Instead I'm finishing it.
Why couldnt you have done both. You really didnt say what the problem was but if something came up or changed just level with them. Say this wasnt expected it cost an extra.... to get around this hurdle to finish the job. We can split the cost or something.

Or... did you totally underbid it.....
__________________
Colton
Mountain View Greenskeeper proudly offering yard care in the East Valley of Arizona.
Reply With Quote
  #3  
Old 07-22-2010, 05:18 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 38,010
Rep Power: 10
Steve has disabled reputation
Default

Could you tell us about this job? We don't know anything about it or what happened.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 07-22-2010, 10:00 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

I hear ya man.

I promised I'd re-level one of my elderly customers TINY little pathway... can't get to it - too uninterested.

Though I told her it's not gonna happen & that she should tell me what is next on the to do list...

Now I'm stuck caulking around her pool, not too difficult and less of a hassle.

It'll make up for all the iced tea she's been giving me, she's the best. lol
Reply With Quote
  #5  
Old 07-23-2010, 07:57 AM
aduttonater aduttonater is offline
Member
 
Join Date: Apr 2010
Location: Tucson, Arizona
Posts: 92
Rep Power: 7
aduttonater is on a distinguished road
Default

ok this is what happened. When we started the job I was not there the first day. I had two guys working in the front yard of the property removing all the prickly pear cactus. Also the hyrdolic lift trailer that I was borrowing, the hitch bent at the dump due to the worker not putting a rock behind the tire to hold it in place and it came rolling forward towards and hit the truck.

So now I have only one truck with no trailer which means more dump runs and more time to cut tree branches to fit in the back of the pick up bed.

The customers are really nice people, and don't want to screw them over, even if the cost is eating me. I was having seconds thoughts, about it because this is costing me way more money then expected. It's like I'm spinning my wheels for nothing this whole Month of July.

More on the work details. In the backayard, we had to remove all cholla cactuses, and cut out 3 dead trees, there were weeds in a large area, then prickly pare cactus along a fence line. There were piles of trash, and it seems like the list kept getting longer.

Today is my final day on the job. I just have to sift some trash out of a dirt pile. I guess the dirt was dumped on top of the pile by somebody and now it's gunna take extra time to clean it up.

Thanks for your Input Guys.
Reply With Quote
  #6  
Old 07-23-2010, 02:15 PM
robgee05 robgee05 is offline
Member
 
Join Date: Mar 2010
Location: newfield nj
Posts: 95
Rep Power: 7
robgee05 is on a distinguished road
Default

Quote:
Originally Posted by aduttonater View Post
I've been stuck on this job since 6/25 and had quoted it at $820. Tomorrow is hopfully going to be done 7/23/2010. When I wrote up the contract I had put the date range would be done from 6/25/2010- 7/1/2010 only 5 days. It's almost been 30 and I've been eating the cost on this job. I might as well have written the contract and have billed myself.
OK not to bag on you, but who would bid only $820 on a 5 day job.(depending on actual man hours) Even if its only cost is labor and use of equipment, most people utilizing 2 workers would bid at least $800 a day. Also I wouldn't say they screwed you. You bid the job they accepted. We have all under and even overbid some jobs. Its a learning experience. You have to take your lumps and finish up. GL
Reply With Quote
  #7  
Old 07-23-2010, 02:42 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 38,010
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I guess just because of my kindness and hard work ethic, I didn't want to just say screw you and stop the job. Instead I'm finishing it.
I have a better understanding of what happened now. It doesn't sound like these customers were out to get you in any way, they seemed to simply have agreed to a price that you quoted them.

As you look back on this job now, what lessons do you feel you learned from it? What would you do differently now if you could redo the entire job?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 07-23-2010, 06:42 PM
The Cleaning Doctor's Avatar
The Cleaning Doctor The Cleaning Doctor is offline
Senior Member
 
Join Date: Nov 2009
Location: Helena, MT
Posts: 927
Rep Power: 7
The Cleaning Doctor is on a distinguished road
Default

Next time give them an estimate and not a quote. There is a difference. Quote says this is the price. Estimate says this is what I think it will cost but it may change.

Think about it. Most contracts are just different wording. How you word things can make a big difference if you ever have to go back and ask for more money or take them to court for collections.
__________________
Pat
Reply With Quote
  #9  
Old 07-24-2010, 05:12 PM
aduttonater aduttonater is offline
Member
 
Join Date: Apr 2010
Location: Tucson, Arizona
Posts: 92
Rep Power: 7
aduttonater is on a distinguished road
Default

Yes I think next time I will do estimates. I am never doing quotes again on a large job like that. With quotes, I'll stick with the easy 4 hour weed clean up jobs.

I think now that the job is over with and I spend a little over a grand on it, that I would charge at least $1700, on a size like that. Also I would have had more experienced people there, so that things don't get screwed up.

Like what I didn't mention, a worker brutally hacked up the customers Baby Agave plant, which I have to replace now.

Over all, it was an expensive lesson. I could've used that money I spent foolishly on somebody else's yard work, to fix my truck or pay my rent.

I guess in this type of business though I get paid good enough to make these kind of mistakes. As for myself, I would fire me next time that happens.
__________________
It takes at least two steps to be 3 steps ahead!
Reply With Quote
  #10  
Old 07-25-2010, 03:51 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 38,010
Rep Power: 10
Steve has disabled reputation
Default

Quote:
Next time give them an estimate and not a quote. There is a difference. Quote says this is the price. Estimate says this is what I think it will cost but it may change.
Have you ever given a customer an estimate, started working on a job and then realized you needed to charge more? Or are you saying with an estimate, you can change the job price up until the time you start working?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
I royaly screwed up jasonw Starting a lawn care business. 24 06-23-2010 01:41 PM
Screwed up my trial RjCjR Gopher Software Support Archived Question & Answers - Read Only 1 05-15-2004 05:13 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
How much to charge for...
jymie
03-31-2013 05:59 PM
Yesterday 08:02 PM
by Steve
25 6,014
Now Hiring Just South of...
Chilehead
Yesterday 11:38 AM
Yesterday 11:38 AM
by Chilehead
0 17
Hi from Long Island NY
Lori22
07-18-2016 02:01 PM
07-26-2016 11:22 PM
by Chilehead
11 245
Hi everyone!
greenwavemedia
07-25-2016 03:22 PM
07-26-2016 11:21 AM
by Lawnline
2 54
Hi! I'm Tony from Tampa
Lawnline
07-12-2016 06:47 PM
07-26-2016 11:12 AM
by Lawnline
6 658
Needing a website built
burtle
06-17-2015 09:02 AM
07-26-2016 10:30 AM
by Lawnline
16 18,707
Z246 Deck change question
JohnsLawnCare
07-25-2016 01:47 PM
07-25-2016 06:38 PM
by Steve
1 44
DIY Sprayer
acrajchel
07-25-2016 09:13 AM
07-25-2016 06:36 PM
by Steve
1 44
Hello Everyone
JohnsLawnCare
06-22-2016 11:14 AM
07-25-2016 06:20 PM
by Steve
15 573
New Site Hows it look
Infinitelawn
03-16-2015 10:32 AM
07-25-2016 03:06 PM
by greenwavemedia
5 10,510
Looking for new host
Just for Cuts
11-26-2015 06:58 AM
07-25-2016 02:49 PM
by greenwavemedia
9 1,491
New Business Owner
danesdanglas87
07-20-2016 12:31 PM
07-21-2016 05:04 PM
by Steve
2 117
Question about...
Bradcook21
07-18-2016 05:22 PM
07-19-2016 04:38 PM
by Steve
2 141
Hello from Watertown New...
lawnmanrick81
07-19-2016 03:57 PM
07-19-2016 04:11 PM
by Steve
1 83
Gutter Cleaning Tool
DanielThomas
07-18-2016 08:23 AM
07-18-2016 04:36 PM
by Steve
1 114
Starting on a lawn care...
Coco3465
07-16-2016 11:26 AM
07-17-2016 09:20 AM
by Steve
1 142
Aspiring Company Owner
TJ136
07-12-2016 05:12 AM
07-15-2016 02:52 PM
by SC93
6 241
Hi Everyone
JavelinaLawn
07-10-2016 07:29 PM
07-13-2016 02:01 PM
by Chilehead
5 777
Review of our lawn care...
Lawnline
07-12-2016 06:40 PM
07-12-2016 06:40 PM
by Lawnline
0 410
Custom Canopies
JohnsLawnCare
07-12-2016 08:38 AM
07-12-2016 04:14 PM
by Steve
1 285
Spot checked by...
Just for Cuts
06-28-2016 02:34 PM
07-11-2016 03:53 PM
by Steve
4 305
John Deere JS40 issues
Mr. Mow
07-06-2016 01:28 PM
07-11-2016 03:52 PM
by Steve
3 229
Start My Own Business?
mowandblow1980
01-12-2016 07:43 PM
07-11-2016 11:18 AM
by DanielThomas
15 1,785
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
07-11-2016 09:11 AM
by Chilehead
9 3,315
Firefighter gone Lawn...
Firehouselawn@hotmail.com
03-10-2016 04:50 PM
07-07-2016 05:07 PM
by Steve
11 10,564
I need some business...
Firehouselawn@hotmail.com
07-06-2016 05:42 AM
07-07-2016 05:00 PM
by Steve
4 273
Business Overload
Chilehead
05-06-2016 09:27 PM
07-07-2016 04:53 PM
by Steve
24 1,288
Chemical Applications
acrajchel
06-24-2016 06:44 PM
07-05-2016 12:38 PM
by Chilehead
6 390
Is it too late?
Cpadgett
05-28-2016 09:10 AM
07-05-2016 11:54 AM
by Steve
14 896
3 Applications or 5...
stansg1fresh
02-18-2013 12:02 PM
07-04-2016 09:19 AM
by LawnPerfection
9 1,716
Best Push Mower You Have...
markty
05-14-2016 03:46 PM
07-02-2016 03:41 AM
by markty
27 1,962
Great Arborist Ladder
SGL1
06-04-2016 09:56 AM
06-28-2016 08:04 PM
by mowandblow1980
11 709
Newbie
Jhoell
06-25-2016 03:28 AM
06-28-2016 02:11 PM
by Chilehead
2 284
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 12:40 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 12:40 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy