Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

A Good Read


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 07-15-2010, 05:45 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default A Good Read

We talk a lot about increasing our company profits here on the forum and I have posted our company did it through other services, Steve who posts here also uses the same Organic products as we do and is doing great.

I was researching something a while back and came across the book, although I haven't met the author in person, we exchange emails on a regular basis as he owns Natures Lawn Care which is where we buy our sprays, he is one super person and really knows his stuff, probably because he owns a company that treats over 2,000 lawns in New York in addition to being a supplier.

Anyhow, if you want a really good education in Organic Lawn Care and spraying, mowing and proper care in a super easy to read book, this book is simply amazing and I have all my staff read it as it covers everything.

http://www.amazon.com/exec/obidos/AS...714678-2146963

A fellow almost 30 years ago told me knowledge is power, I live by that comment in every business I have operated or started, the more you know, the more deals you will close. I say this based on feedback that while we were higher in price for a job, our presentation and knowledge was superior and the prospect felt better going with us.
__________________
Andy
Halifax, Nova Scotia

Last edited by picframer; 07-15-2010 at 05:48 AM.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 07-15-2010, 11:28 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,688
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Thank you for the suggestion.

As you have been talking with the author, do you find that you needed to know more information than he covered in the book?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 07-16-2010, 05:46 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
Thank you for the suggestion.

As you have been talking with the author, do you find that you needed to know more information than he covered in the book?
Yes, we actually exchange ideas, I let him know of other products that are Organic we have tried with success to deal with an issue that they may not have a product for but there are certain conditions at locations that baffle me so I fire an email off with images from the site using my blackberry and detailes of what has been done and here is what the issue is, I always receive a response same day.

At this point we mainly talk about insect and weed control as I know the other areas well and have a handle on them.

Stuart is one super person and probably the most knowledgeable I have spoken with when it comes to caring for a lawn and dealing with an issue.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #4  
Old 07-17-2010, 03:06 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,688
Rep Power: 10
Steve has disabled reputation
Default

That is great to see he is so responsive to your questions!
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 07-17-2010, 05:40 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
That is great to see he is so responsive to your questions!
It is and all my suppliers are the same way, granted we buy a lot but if the relationship isn't there I generally look elsewhere, I think our clients in this business is the same, you have to build the relationships, you increase your network and you don't waste time and money trying to find work.

The other thing which is key in this business is knowledge, which is power, which turns into sales. I did it last night on the way home, my second in command was driving with me as we needed to talk about today so I picked him up for the 40 min drive home and another employee took his company truck home, we stopped on the way home to give a quote on a post hole job which we do a lot of, I explained to the customer they must first deal with their water issue, in short we walked away with $12,000 in work and the client was ecstatic they finally found someone to fix their soggy back yard.

You see in this case, no matter how deep I drilled holes, once winter hit and the ground froze, the posts which would have been in concrete would have either cracked or moved up, this is based on experience and reading.

I used their retaining wall as an example, aside from not being built properly the water is pushing it out, it's three years old, I have an email this morning, they wanted a quote to fix the wall while we are there, I had already measured it (being proactive is 2nd nature to me) I wrote them back and explained the process and a quote for $6,200, I am 99% sure we will get it.

My 2 IC, said geeze Andy, you get every friggin job we look at and then you walk away with projects we didn't even know we were about to see, I simply said Billy, keep your eye's and ears wide open, you can do everything I do and I see you doing it on projects, you drink up the process and you do as I am doing to you, you explain the process to the staff under you, it makes your life a lot easier as I bet they do the same to new people we bring on.

But this is where the experience comes into play, these forums are excellent and key to information but take the time to read books, search the Internet and maybe buy or rent video's from the library, if you want to move from eating hotdogs and working yourself into the ground to make a dollar to coming home and eating steak at 5, then there is a process of learning, marketing and selling you have to get through and when you do, you will be all smiles.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #6  
Old 07-17-2010, 08:21 AM
The Cleaning Doctor's Avatar
The Cleaning Doctor The Cleaning Doctor is offline
Senior Member
 
Join Date: Nov 2009
Location: Helena, MT
Posts: 927
Rep Power: 6
The Cleaning Doctor is on a distinguished road
Default

Well said Andy.

By the way I ordered the book the other day and you can get it for $.79 for a used book.
__________________
Pat
Reply With Quote
  #7  
Old 07-18-2010, 03:34 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,688
Rep Power: 10
Steve has disabled reputation
Default

Andy,

I know this is a difficult question but in a newer business do you feel the business owner needs to focus on building business knowledge or service knowledge? Or both at the same time?

And later as the business grows, do you feel it changes at all?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 07-18-2010, 05:48 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
Andy,

I know this is a difficult question but in a newer business do you feel the business owner needs to focus on building business knowledge or service knowledge? Or both at the same time?

And later as the business grows, do you feel it changes at all?
IMHO and experience you can't build a company and be successful without a good base knowledge or someone on staff next to you with that knowledge, how can we look at a lawn or project and bid it and talk like we are experienced if you haven't done our homework, homework being reading, asking questions etc. People also read us, sometimes like a book and if they feel that we may not know our stuff, they will hire someone they want, it is our responsibility to leave a prospects house with them having a good feeling about our (your) company.

Then we are all going to have issues be it lawn care or otherwise, there is a core knowledge we need, it's fine from time to time to simply say to a client, look I have xx years of experience however this one has me baffled, may I bring an expert in this field in for their opinion? Clients respect that.

We all learn every day, at least I do, sometimes a little, sometimes a lot. I often listen to the staff talk about jobs to be done that day, they are always looking for the most effective way to tackle the job at hand, they talk it out, I usually just listen as I am learning and letting them learn from each other, if they ask for my opinion I will share it, if they are out in left field, I will bring them back in line which is very rare.

What changes is self confidence and the ability to give a quote on the spot and then follow it up in writing, people see this as a sign of experience and they have a comfort level and the relationship begins.

You do not need to know everything, if for example you are looking at a weed issue, two things, keep a book on local weeds with you so that you know what you are up against as you are going to see it again sooner or later (picture books), and educate yourself on dealing with these weeds in this case. You have to speak with confidence to win jobs and really make the company grow.

We need to look for other services we can offer, I do not pressure sell, I simply say we can look after these issues and if it's ok with you I will give you a quote for each and you can think about it, I explain the process in detail for each project, give a rough estimate although my estimates are firm unless we run into issues beyond what we can see which also happens, we almost always walk away with the work, or the client calls us back in stages.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Dare Read the following?? JP Landscaping Trials & Tribulations - The drama of running a business and of life. 10 03-29-2010 07:59 PM
read only Accuscapes General Talk 1 01-02-2008 02:39 AM
Everyone READ pnplawn Search Engine Optimization and Website Design Discussions. 4 10-31-2007 01:23 AM
Good deeds can make for good press Steve General Business Discussions 0 06-09-2006 03:59 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Stander Vs. Zt
totalscape
12-20-2014 07:57 PM
Today 05:42 AM
by Billy Goat
6 144
Complete body therapy...
zermin
Yesterday 11:51 PM
Yesterday 11:51 PM
by zermin
0 29
Repair or replace the...
lxarth
12-17-2014 05:07 PM
Yesterday 09:46 PM
by Just Cuts
10 321
Facebook
element009
03-23-2011 09:36 AM
Yesterday 04:33 PM
by stevef1201
38 9,914
Ideas on a large bid
Knaubone
Yesterday 11:57 AM
Yesterday 11:57 AM
by Knaubone
0 50
what do you "love" to...
calebmoss
07-06-2011 10:05 PM
Yesterday 12:52 AM
by rmccutchan
31 9,076
I'm BACK!
SuperiorPower
12-16-2014 11:08 PM
12-20-2014 11:33 PM
by SuperiorPower
7 271
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
12-19-2014 09:45 PM
by ExtremeLawncareServices
189 16,787
Georgia Boys!
Chilehead
12-18-2014 10:23 PM
12-19-2014 09:36 PM
by Chilehead
2 130
Employee job training...
brookline
12-15-2014 08:15 PM
12-19-2014 07:48 PM
by SuperiorPower
9 378
Hello from Md
homey
12-17-2014 06:55 PM
12-19-2014 06:00 PM
by homey
5 221
Has Obamacare helped or...
Steve
12-18-2014 04:37 PM
12-19-2014 05:43 PM
by stevef1201
3 155
What Fertilizer to Use?
acrajchel
04-07-2014 02:56 PM
12-17-2014 01:11 PM
by Steve
23 3,035
Grass hopper mower
ExtremeLawncareServices
12-05-2013 09:51 AM
12-17-2014 09:40 AM
by SuperiorPower
34 6,185
Peco Bagger
AGPS
11-18-2014 02:20 PM
12-17-2014 09:13 AM
by SuperiorPower
15 1,396
New to Gopher Haul-from...
323k13l
12-12-2014 10:34 PM
12-15-2014 02:58 PM
by Steve
3 346
hi
creteland
12-12-2014 09:06 AM
12-15-2014 01:45 PM
by Steve
5 337
New addition to my small...
googus
12-12-2014 07:36 PM
12-15-2014 07:47 AM
by googus
4 414
Ferris IS700Z
rmccutchan
12-14-2014 01:10 AM
12-14-2014 11:41 PM
by rmccutchan
4 308
Charge what the market...
Billy Goat
12-09-2014 12:39 PM
12-14-2014 06:39 PM
by biglee
20 860
Hi from IL
steveinil
11-25-2014 02:07 PM
12-12-2014 07:18 AM
by steveinil
4 853
Utility Company Right of...
eastsidelandcare
12-11-2014 04:54 PM
12-11-2014 04:54 PM
by eastsidelandcare
0 324
leaf removal
Double J LLC
10-03-2014 05:24 PM
12-11-2014 04:50 PM
by eastsidelandcare
33 4,164
suggestions on full lawn...
Brian3137
12-10-2014 07:18 PM
12-11-2014 03:41 PM
by Steve
6 437
new to me box truck
jrayb39667
03-06-2014 11:20 PM
12-11-2014 09:43 AM
by Sprinkler Buddy
18 3,444
Hello from SW FL!!
5StarLawnscaping
12-05-2014 02:35 PM
12-10-2014 02:45 PM
by WesleySnips
7 681
Echo pb200 blower fuel...
googus
12-06-2014 09:03 PM
12-09-2014 06:35 PM
by Steve
3 536
Are you prepared for the...
Steve
12-02-2014 04:13 PM
12-09-2014 06:22 PM
by Steve
7 948
Email Address Name
Just Cuts
12-07-2014 09:49 PM
12-08-2014 03:15 PM
by Steve
3 480
Inspection form
stevef1201
12-07-2014 10:38 AM
12-08-2014 03:10 PM
by Steve
1 474
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
12-08-2014 12:37 PM
by jrs.landscaping
108 34,306
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
12-07-2014 06:35 PM
by stevef1201
24 1,782
Innovation by mandate
bayoubandit
11-29-2014 01:33 PM
12-06-2014 03:27 PM
by SGL1
12 1,028
Trying something new,...
ExtremeLawncareServices
09-21-2014 10:07 PM
12-05-2014 11:06 AM
by Steve
9 2,312
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
12-04-2014 01:32 PM
by stevef1201
15 1,501
How many hours is too...
Just Cuts
12-04-2014 09:00 AM
12-04-2014 01:02 PM
by Just for Cuts
6 667
Does this sound like a...
googus
12-03-2014 07:47 AM
12-04-2014 12:37 PM
by Steve
5 739
New website
Chilehead
11-20-2014 04:39 PM
12-04-2014 12:27 PM
by Steve
14 1,275
New website
SGL1
12-02-2014 10:55 PM
12-03-2014 11:17 PM
by BLC7
19 905
Websites, how long...
Dan Tanner
03-09-2014 08:29 AM
12-03-2014 11:12 PM
by SGL1
21 3,301
I Want to buy old...
ExtremeLawncareServices
10-10-2014 11:04 PM
12-03-2014 10:36 PM
by ExtremeLawncareServices
8 1,919
GPS trackers for...
Billy Goat
12-02-2014 06:09 PM
12-03-2014 07:17 PM
by Steve
8 765
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
12-03-2014 06:31 PM
by SGL1
17 1,504
Hiring Subs over Temps
Billy Goat
12-02-2014 06:26 AM
12-03-2014 01:24 PM
by Steve
3 683
Thanksgiving cards
Steve
11-10-2008 11:57 AM
12-02-2014 11:11 PM
by SGL1
11 9,574
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
12-02-2014 02:17 PM
by jrs.landscaping
12 1,533
Pressure Washing...
WesleySnips
07-31-2014 07:13 PM
12-02-2014 08:47 AM
by SGL1
6 1,554
old contracts
bayoubandit
11-29-2014 11:10 AM
12-01-2014 11:20 AM
by Steve
3 748
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
12-01-2014 10:54 AM
by Steve
9 1,324
Lawn care truck
Steve
10-10-2009 03:40 AM
12-01-2014 10:45 AM
by Steve
32 15,240
» Popular Tags
2wd 4x4 apartment complex bark bid bob villa care collections commercial decorating demonstration edging employee problems estimate ferris four wheel drive gopherhaul gravely hardscapes hills hiring how much to charge how to hydraulic installation introduction jobs labor cost landscape services lawn lawn care lawn care busines plan lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lighting mr dave mulch mulch estimate new buisness new mower past due patio install per hour service podcast push versus ride reo running a business scag v-ride scripts shell small engine repair snow sprayer starting a business steve tractor auger trailer mate pro tree trimmer rack truck new used landscape turfgrass consulting up sell employee won't return wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:40 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:40 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy