Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Community Assistance

Community Assistance Community questions, comments, and suggestions. Problems posting? Email me.

Need Help collecting from non paying customer


Community Assistance

Community questions, comments, and suggestions. Problems posting? Email me.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-07-2010, 01:22 AM
psparaco psparaco is offline
Senior Member
 
Join Date: Apr 2009
Location: Rosedale, Maryland
Age: 37
Posts: 199
Rep Power: 6
psparaco is on a distinguished road
Default Need Help collecting from non paying customer

Ok here is my situation.

We serviced one of my customers on 05/16/10. An invoice was placed in their mailbox that night and the due date was net 7 or 05/23/10. I have made several attempts by calling and visiting the their address. Their voicemail box was full for awile. now it says it not in service. Now every week we were scheduled to mow aka service their property we didnt due to lack of non payment. We also noticed the lawn was already cut. We noticed a mower was in the back yard. so obviously they bought one. that doesn't excuse them for not paying us. We do have a signed general service agreement with them. They always paid on time in the past prior to this problem of not paying. I dont know what to do. Keep trying to contact them via visits or phone. do i need a certified letter demanding payment. should i issue them another invoice with the late fee doc'ed on it and request that call us asap to resolve this matter. I never had to deal with this problem before being this is only my second season in this business. To sum up any help from anyone here. I am not licensed to date yet. its in the works but keep a roof over my head and food on the table has a higher priority than that. but i am saving up for the neccessary fees i need to pay for it all. I know alot of you will say cut my losses and move on but i would like to find a way to get my money. any advice is appreciated.

Paul
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-07-2010, 04:32 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,623
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Hi Paul,

Here is my favorite of all time way of dealing with late paying customers.

A landscaping and lawn care debt collection letter that works.

and read the original forum discussion here http://gopherforum.com/showthread.php?t=7627

Then read this one

http://lawnchat.com/?p=396

There is plenty more reading on the forum and blog if you search for late payment, but none of them so far have beaten the top post I included there as far as effectiveness.

Keep me posted on what you are doing to resolve this. It will help other members who run into this same problem in the future.

I hope you get paid quickly
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 06-07-2010, 09:56 AM
psparaco psparaco is offline
Senior Member
 
Join Date: Apr 2009
Location: Rosedale, Maryland
Age: 37
Posts: 199
Rep Power: 6
psparaco is on a distinguished road
Default

ok that letter may work the one that Amy used. as for calling the small claims court. being i am not licensed yet. thats probably not a feasible idea. i could use the letter and say it but secondlly i don't think i can put a lien on the property since they rent the townhome from a corporate entity and in their lease it says they are responible to maintain aka cut and/or trim their own yard. so they dont own the property.
Reply With Quote
  #4  
Old 06-07-2010, 11:57 AM
JP Landscaping JP Landscaping is offline
Senior Member
 
Join Date: Feb 2010
Location: Nebraska
Posts: 213
Rep Power: 5
JP Landscaping is on a distinguished road
Default send to collections

I had a non paying customer last year like you. this is what I did.

I sent him emails with the invoice showing the past due mowings. Then I sent him a certified letter asking for payment. That got a response from him. Said he would send payment and still didn't. In the letter I mentioned if payment was not received by a certain date we would take legal action. I finally got tired of it and sent him to collections.

They didn't ask me for my license. All they asked for was my company name , the guy's full name, address, and phone number.

I sent him another email saying his account was delinquent and was sent to collections. We would remove him from collections once payment was received. It worked because i got full payment within about 2 weeks.
Reply With Quote
  #5  
Old 06-07-2010, 12:00 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,623
Rep Power: 10
Steve has disabled reputation
Default

How did the whole collections service work?

What do they charge?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 06-07-2010, 02:08 PM
mburse1977's Avatar
mburse1977 mburse1977 is offline
Member
 
Join Date: May 2010
Posts: 67
Rep Power: 5
mburse1977 is on a distinguished road
Default

All you can try is the letter with that steve said other than that it is not worth the effort to try to collect and less you really have nothing better to do that spend a hour in court.If it were a amount worth doing that i would say go for it. But with such a small amount something we just have to cut are losses and call it a day. If you pay taxes on your business at the end of the year no payments can be a nice right off to help get some of it back.
Reply With Quote
  #7  
Old 06-08-2010, 06:26 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,623
Rep Power: 10
Steve has disabled reputation
Default

Quote:
If it were a amount worth doing that i would say go for it.
What dollar figure would you feel would be the tipping point where you would follow through and do this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 06-08-2010, 11:27 PM
psparaco psparaco is offline
Senior Member
 
Join Date: Apr 2009
Location: Rosedale, Maryland
Age: 37
Posts: 199
Rep Power: 6
psparaco is on a distinguished road
Default

low and behold i was driving in the area where this woman lives to check on other properties to see if any needed cutting for tomorow and caught the woman's son outside and i stopped and she was home. Went in and picked up the payment. so no need for the letter. perfect timing. well retain the letter for future non paying customers.
Reply With Quote
  #9  
Old 06-09-2010, 05:01 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,623
Rep Power: 10
Steve has disabled reputation
Default

Congratulations on getting paid! Your persistence paid off.

Quote:
being i am not licensed yet. thats probably not a feasible idea.
How has this situation effected your view on getting licensed?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 06-09-2010, 08:26 AM
mburse1977's Avatar
mburse1977 mburse1977 is offline
Member
 
Join Date: May 2010
Posts: 67
Rep Power: 5
mburse1977 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
What dollar figure would you feel would be the tipping point where you would follow through and do this?
If i were not busy and it were over 100 then i would any thing less than that are if im really its not worth it will lose more than you would gain.But so far knock on wood no payment problems so far hope it stays that way.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Collecting money big b Community Assistance 8 03-17-2010 09:01 AM
non-paying customer landonkade Lawn Maintenance / Lawn Renovation 26 03-05-2008 02:58 PM
Collecting gifts for members of the military Steve Lawn Care Marketing & Post your marketing material for review! 0 11-16-2007 08:05 AM
How much are you paying? Gopher Tech General Business Discussions 2 11-04-2003 07:50 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Lawn care truck
Steve
10-10-2009 03:40 AM
Yesterday 09:25 PM
by Essex Groundskeeping
31 14,217
new to me box truck
jrayb39667
03-06-2014 11:20 PM
Yesterday 09:09 PM
by Essex Groundskeeping
16 2,446
leaf removal
Double J LLC
10-03-2014 05:24 PM
Yesterday 08:08 PM
by mattthelawnguy
29 2,747
Thanksgiving cards
Steve
11-10-2008 11:57 AM
Yesterday 03:25 PM
by stevef1201
4 8,669
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
Yesterday 03:19 PM
by stevef1201
11 435
Say Hello !!!
Steve
03-19-2007 12:18 PM
Yesterday 01:36 PM
by Just Cuts
1,196 349,701
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
Yesterday 12:31 PM
by jrs.landscaping
6 518
Hello from Kentucky
TRV
09-30-2014 06:42 PM
Yesterday 10:49 AM
by Steve
13 1,495
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
Yesterday 10:45 AM
by Steve
7 484
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
Yesterday 10:23 AM
by Steve
179 14,439
Happy Thanksgiving!
Steve
11-27-2014 09:48 AM
11-27-2014 09:48 AM
by Steve
0 53
Contract or no contract?
TRV
11-20-2014 09:18 PM
11-26-2014 09:23 PM
by stevef1201
5 336
Pics for website
tbtigers03
11-21-2014 05:40 PM
11-26-2014 12:12 PM
by Just for Cuts
5 285
Hi from IL
steveinil
11-25-2014 02:07 PM
11-26-2014 11:21 AM
by Steve
1 111
WNY saying Hi.
Sargewesser
11-25-2014 07:27 AM
11-26-2014 11:20 AM
by Steve
1 115
How to: Use Thumbtack...
acrajchel
11-17-2014 06:39 PM
11-26-2014 11:19 AM
by Steve
18 716
Peco Bagger
AGPS
11-18-2014 02:20 PM
11-26-2014 10:58 AM
by Steve
10 452
Beginner Mistakes:...
Steve
01-31-2007 12:45 PM
11-26-2014 10:57 AM
by Steve
22 6,354
Billboards for marketing
ExtremeLawncareServices
11-16-2014 08:39 PM
11-26-2014 10:40 AM
by Steve
14 508
How much do you up sell...
Essex Groundskeeping
11-23-2014 07:13 PM
11-24-2014 06:29 PM
by stevef1201
8 279
This sucks...
Matther777
09-18-2014 05:56 PM
11-24-2014 05:49 PM
by biglee
16 3,319
Pressure Washing...
WesleySnips
07-31-2014 07:13 PM
11-24-2014 04:32 PM
by acrajchel
4 741
New website
Chilehead
11-20-2014 04:39 PM
11-23-2014 07:40 PM
by Just for Cuts
12 406
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
11-22-2014 10:49 PM
by Just for Cuts
16 635
Belt dealer problem
googus
11-21-2014 08:45 AM
11-21-2014 06:36 PM
by Steve
2 231
What is going on with...
biglee
11-14-2014 03:04 PM
11-20-2014 02:50 PM
by biglee
40 1,089
My advice for new guys
avetslawncare
11-15-2014 09:32 AM
11-19-2014 01:47 PM
by biglee
10 655
Lawn Care business...
crieg122
10-23-2014 02:23 PM
11-19-2014 12:39 PM
by acrajchel
28 2,022
raking leaves ?
robert8509
10-22-2014 10:19 PM
11-18-2014 04:24 PM
by acrajchel
14 1,580
Leaf removal
madmedic8575
10-24-2014 05:14 PM
11-17-2014 07:34 PM
by acrajchel
6 1,308
sod job
SGlawncare
10-30-2014 09:21 PM
11-17-2014 07:10 PM
by acrajchel
7 891
Customer wants me to...
Mr. Mow
11-09-2014 07:13 AM
11-17-2014 06:48 PM
by acrajchel
10 667
Hello!
Brian3137
11-11-2014 07:15 PM
11-17-2014 06:46 PM
by acrajchel
14 600
small biz in Phoenix,AZ
anthonyramos1
11-08-2014 09:35 PM
11-17-2014 05:59 PM
by acrajchel
2 416
Client won't pay...
WesleySnips
10-30-2014 03:53 PM
11-17-2014 05:37 PM
by acrajchel
22 1,519
Government contracts
avetslawncare
11-15-2014 08:50 AM
11-17-2014 12:59 PM
by Steve
2 379
Need help on deciding a...
Brian3137
11-10-2014 06:32 PM
11-17-2014 12:44 PM
by Steve
12 645
West cost lawn prices
SGlawncare
10-09-2014 10:51 PM
11-16-2014 07:54 AM
by stevef1201
8 1,725
So how do you guys...
Mr. Mow
10-26-2014 08:55 AM
11-15-2014 08:44 AM
by avetslawncare
14 1,853
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
11-13-2014 08:35 AM
by jrs.landscaping
81 32,090
The most dangerous part...
Steve
10-06-2014 03:45 PM
11-12-2014 05:05 PM
by stevef1201
14 1,814
A little hang up in snow...
stevef1201
11-08-2014 07:05 AM
11-12-2014 12:51 PM
by Steve
4 558
Bi-weekly winter...
lxarth
11-04-2014 08:37 PM
11-12-2014 10:06 AM
by WesleySnips
9 764
taking first steps...
sizemorelawncare
11-10-2014 08:24 PM
11-11-2014 01:21 PM
by Steve
1 442
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
11-11-2014 08:12 AM
by Just for Cuts
4 510
Business Cards
crieg122
10-25-2014 01:03 PM
11-11-2014 07:56 AM
by Just for Cuts
12 1,480
How the unregister?
alive101
11-04-2014 07:39 AM
11-10-2014 01:48 PM
by Steve
4 715
Belt adjustment question
googus
11-05-2014 06:43 AM
11-10-2014 01:38 PM
by Steve
5 624
Podcast
Shark1611
11-07-2014 05:42 PM
11-10-2014 11:41 AM
by Steve
1 416
hi, from Minnesota
rjklohn
11-07-2014 02:21 AM
11-07-2014 01:44 PM
by Steve
1 434
» Popular Tags
4wd aerocore apartment bid apartment lawn care estimate applying bid billy goat brushcutter blades bush charge christmas decorating deliquentaccounts ditches employee problems estimate ferris first truck foreman georgia gopherhaul growing a lawn care business hiring how much to charge how to hydraulic installation introduction landscape services lawn lawn care lawn care busines plan lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo marketing mechanic monthly mulch mulch price new business new mower ordinance per hour charge podcast profit on employee pto reo running a business scag v-ride shreaded snow snow plowing starting a business start up lawn care business steep lawns steve stihl toro toro grand stand trailer trailer mate pro truck new used landscape walk behind walker won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 04:24 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 04:24 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy