Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

What are you doing different?


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-01-2010, 12:22 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 11
CHEESE2009 is on a distinguished road
Default What are you doing different?

So it's only been a month in the new lawn maintenance season & I've come up with ideas to try out next year, 2011.

Honestly, the way things change around is fascinating.


Absolutely no free work


No fear in being aggressive with customers or potential customers
It's better to be defensive then getting suckered into lowering a price, or anything at all.


Saying no to work

My customers often expect me to do work I have no interest in, saying no & referring someone else to do the job has been working well for me.

I haven't done one hedge job since May, I have given away 8 jobs to someone who focuses on hedges alone. I will eventually have him work for me. I could have had a lot of money from these jobs, though I saved myself a lot of stress. I have plenty of lawns to focus on - & one underestimated job can do a lot of damage & cause a chain reaction of complaints from other customers who are expecting work done.

I don't risk my time anymore. My clients can hate me for saying no to work, or they can hate me for getting the job started late & unorganized. I'd rather the first one.


REALLY saying no to work

You'll often do a big job for someone, & that someone will think he/she owns you. They will expect you to work around the clock for them & satisfy all their requests.

I have done a big job for some guy, & I still can't get rid of him. It's gotten so bad, I have to look after his mail as he goes on vacation.

The problem is, he demands & doesn't ask. "When you show up, put down some more soil & bill me, goodbye" it's not bad if he's paying, but sometimes it's just not something I'm interested in doing. It adds more time to my day when I just want it to end.


Creating a waiting list

Taking & accepting all jobs can cause a lot of people to hate you. If they understand that they are on a waiting list, they might ease up.

For every additional service, "I'm putting you on the waiting list. You will be contacted the day before we do X service. If you do not answer to confirm, you will be placed at the very end of the waiting list"

Customers also often ask when you will be able to show up, half the time you have no damn idea.

Customer: Can you dethatch my lawn?

Scott: Yes, but I'm backed up right now & I'll have to get back to you on that.

Customer: When do you THINK you will be able to do it?

Scott: No damn idea, I'll get back to you on that!

Which brings up,
Never schedule work unless you are 100% sure it can be done by then

I have scheduled work in advance, only to want to avoid it because I've been offered more money elsewhere. I have gotten stuck doing lousy paying work, when I could have avoided it & made bigger bucks.


Anyway, I'm rambling.

Long live lawn maintenance!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-01-2010, 11:18 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,122
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Quote:
Saying no to work
My customers often expect me to do work I have no interest in, saying no & referring someone else to do the job has been working well for me.
What have you found to base your determination on, whether you will do a job or pass it on to someone else.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 06-04-2010, 01:51 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 11
CHEESE2009 is on a distinguished road
Default

I basically have to deal with too much as it is, taking on work (hedge trimming) is profitable, but it just doesn't give me what I want. I enjoy maintaining lawns & being completely organized - if I'm stuck doing a hedge I don't leave myself time to review my business & do final touch ups.

In other words, I have the time - I just don't like risking my lawns.

I start my day off loading up the trailer & picking up my helper.. I then watch him screw up my lawns & get yelled at by my customers. I then have to put up with his negative attitude. I have to answer calls every hour & schedule appointments for an estimate... I have to chit chat with almost every client, which isn't necessarily a problem - until my worker thinks he can just stop & join the conversation. When lawns are done, I drop my worker off. I then fill up on gas & eventually unload my trailer. I then go to the store & purchase material for evening/future jobs which are constantly there. I then have to drop the materials off & go out to re-bill my irritating customers who never pay on time, but only after I call them all & figure out when they will be home so I only have to go out one time to collect (never happens).

Continued...

When I'm done billing or receiving late payments, I prepare my equipment for the next day & clean out the truck. When I'm done that, I pick up whichever worker is available to weed my gardens. I drop them off & I either help them, or I go get my own work done. I then have to pick up a meal for my worker, if he/she is done, I have to drag their debris back to the truck & load my equipment in it - & drop my worker off.

So hedges aren't impossible to hop on, I just have so much to focus on that any time wasted will make my head explode.

Let's not forget that I have to deal with workers who think I am not generous, & everything I do for them is expected. Free daily meal, paid cell phone, random items to keep them happy, bonuses for getting work done early.... & life goes on.... it's my job to also keep my workers HAPPY, which is nearly impossible.


This wasn't a rant really, it's basically everything in a nutshell. lol...
Reply With Quote
  #4  
Old 06-04-2010, 05:55 PM
justin_time justin_time is offline
Justin
 
Join Date: Apr 2006
Location: French River, ON, Canada
Age: 29
Posts: 1,801
Rep Power: 0
justin_time is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post

Let's not forget that I have to deal with workers who think I am not generous, & everything I do for them is expected. Free daily meal, paid cell phone, random items to keep them happy, bonuses for getting work done early.... & life goes on.... it's my job to also keep my workers HAPPY, which is nearly impossible.

They can't make themselves a lunch ?
Reply With Quote
  #5  
Old 06-05-2010, 02:21 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,122
Rep Power: 10
Steve has disabled reputation
Default

Scott,

Do you ever feel like everything is run at such a high speed and that there is another way you'd like to run things? Or do you feel you do your best work when everything is super fast?

__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Finally got a warehouse
avetslawncare
03-12-2015 07:52 PM
Today 06:59 PM
by avetslawncare
10 475
Employee job training...
brookline
12-15-2014 07:15 PM
Today 02:15 PM
by Steve
27 2,343
Billing methods
jcurr33
Yesterday 01:33 PM
Today 02:11 PM
by Steve
3 94
introducing myself
chris2500hd
03-24-2015 11:16 AM
Today 02:02 PM
by Steve
8 202
Mower vs lot size advice
jcurr33
03-25-2015 09:29 PM
Today 02:00 PM
by Steve
3 131
hoa bid need help
bigdaveha12
03-24-2015 08:29 PM
Today 12:43 PM
by biglee
5 190
Commercial Jobs
CurbAppeal1
03-25-2015 04:22 PM
Today 12:29 PM
by biglee
5 159
Flag or no flag
Matther777
03-24-2015 02:41 PM
Today 12:25 PM
by biglee
10 312
I lost a long term...
Sprinkler Buddy
09-04-2011 02:24 PM
Yesterday 09:17 PM
by SGL1
14 3,382
Office Administration...
Girlfriend
Yesterday 05:40 PM
Yesterday 05:40 PM
by Girlfriend
0 56
Is this tree beyond help?
SGL1
03-22-2015 05:35 PM
03-25-2015 08:55 PM
by SGL1
14 468
Opinions on truck wrap
Trupro
02-28-2015 03:21 PM
03-25-2015 07:54 PM
by Trupro
33 1,519
How do you get...
ESREVER
03-25-2015 01:30 PM
03-25-2015 07:20 PM
by avetslawncare
6 155
Bid for large home...
lxarth
03-22-2015 11:06 AM
03-25-2015 03:44 PM
by jrs.landscaping
7 262
The New Wave!!!! Read...
Jamesw86
03-22-2015 08:33 PM
03-25-2015 02:50 PM
by Steve
10 286
grass in the gas tank
robkattankate
03-23-2015 04:37 PM
03-25-2015 02:36 PM
by Steve
5 170
Helping others
hansenslawncare
09-15-2011 08:50 PM
03-25-2015 02:33 PM
by Steve
11 2,645
DOT Number
acrajchel
03-20-2015 05:56 PM
03-25-2015 02:28 PM
by Steve
7 291
Michelin x tweel.
apmAkron
03-23-2015 04:22 PM
03-24-2015 12:40 PM
by Steve
3 125
Trepidation about...
michellemarvin
03-23-2015 07:46 PM
03-24-2015 11:47 AM
by Steve
1 120
spike aerator???
Bradcook21
03-21-2015 01:55 PM
03-24-2015 10:32 AM
by acrajchel
4 197
Hello from Maryland
michellemarvin
03-23-2015 12:44 PM
03-23-2015 07:33 PM
by michellemarvin
2 118
hello from south GA.
CCandALawnCare
03-23-2015 03:46 AM
03-23-2015 07:06 PM
by CCandALawnCare
2 111
Say Hello !!!
Steve
03-19-2007 11:18 AM
03-23-2015 06:14 PM
by jethro
1,218 379,953
Is anyone doing mosquito...
BWild
01-27-2015 11:30 AM
03-23-2015 12:28 PM
by Steve
9 823
35,000 Eddm
greenscaper123
03-18-2015 12:51 PM
03-23-2015 11:48 AM
by BLC7
18 457
Should i take on this...
christw
03-17-2013 01:23 PM
03-22-2015 09:02 PM
by ExtremeLawncareServices
36 7,550
mower stalls when...
boog
03-19-2015 08:20 AM
03-21-2015 08:13 PM
by Wolf4dk
7 254
Weed and Feed
robkattankate
03-19-2015 09:00 PM
03-21-2015 01:53 PM
by Bradcook21
4 293
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
03-20-2015 10:00 PM
by ExtremeLawncareServices
32 3,589
Hello Emily Reyes from...
Webster14829
03-20-2015 11:23 AM
03-20-2015 03:36 PM
by Steve
2 170
Finally going to give it...
jcurr33
03-12-2015 08:09 PM
03-20-2015 03:31 PM
by Steve
10 536
Weed id?
SGL1
03-17-2015 08:20 PM
03-20-2015 02:37 PM
by Steve
6 267
Mobile small engine...
luckylogger
03-15-2015 02:05 PM
03-20-2015 06:17 AM
by jrs.landscaping
15 463
Brad Cook 21
SC93
03-16-2015 10:40 PM
03-19-2015 09:04 PM
by Bradcook21
4 341
honest opinion please
uppercut
02-17-2015 01:30 AM
03-18-2015 02:55 PM
by Steve
15 1,295
Repair or replace the...
lxarth
12-17-2014 04:07 PM
03-18-2015 02:49 PM
by Just for Cuts
21 2,019
new to the site
bigdaveha12
03-17-2015 09:13 PM
03-18-2015 02:33 PM
by Steve
1 199
Small dovetail truck...
ExtremeLawncareServices
03-04-2015 06:47 PM
03-17-2015 10:14 PM
by ExtremeLawncareServices
17 850
New Site Hows it look
Infinitelawn
03-16-2015 10:32 AM
03-17-2015 08:15 PM
by SGL1
3 273
mulch questions
Bradcook21
03-08-2015 08:37 AM
03-17-2015 07:00 PM
by Bradcook21
23 961
Scag hydro w/b frame...
Just for Cuts
03-11-2015 03:32 PM
03-17-2015 06:37 PM
by lxarth
11 487
Buy new or used?
lxarth
12-26-2014 09:50 PM
03-17-2015 06:11 PM
by lxarth
14 1,697
New to 2015
Infinitelawn
03-16-2015 08:29 AM
03-17-2015 11:47 AM
by Steve
4 282
Pulling trailer was...
SGL1
03-07-2015 07:14 PM
03-17-2015 08:11 AM
by SGL1
30 1,120
Diesel conversion?
Just for Cuts
03-02-2015 09:59 AM
03-16-2015 03:26 PM
by Just for Cuts
10 622
trimmer racks.
apmAkron
03-12-2015 09:07 AM
03-16-2015 03:17 PM
by Steve
4 345
Ferris FW35 questions
Chilehead
03-10-2015 08:31 PM
03-16-2015 03:11 PM
by Steve
4 346
new equipment
apmAkron
03-12-2015 09:12 AM
03-16-2015 03:07 PM
by Steve
7 358
When do you get the most...
CHEESE2009
09-14-2011 03:28 PM
03-16-2015 03:05 PM
by Steve
18 5,622
» Popular Tags
aerocore apartment complex auger bark billy goat brushcutter blades bush collections deliquentaccounts design edging employee problems equipment rental ferris flyers foreman free advertising grass growing a lawn care business hills hiring husqvarna introduction john deere quik trac landscape landscape services landscaping training lawn lawn care lawn care business seo lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lawn mowing marketing marketing secrets mr dave mulch new business past due per hour charge per hour service pricing profit on employee pto push versus ride running a business secrets to landscaping sell the vision seo shell small engine repair square foot steep lawns sulky theft toro grand stand trailer tree trimmer rack truck new used landscape up sell employee walk behind web design website website design winterization won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:23 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:23 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy