Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

What are you doing different?


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-01-2010, 12:22 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default What are you doing different?

So it's only been a month in the new lawn maintenance season & I've come up with ideas to try out next year, 2011.

Honestly, the way things change around is fascinating.


Absolutely no free work


No fear in being aggressive with customers or potential customers
It's better to be defensive then getting suckered into lowering a price, or anything at all.


Saying no to work

My customers often expect me to do work I have no interest in, saying no & referring someone else to do the job has been working well for me.

I haven't done one hedge job since May, I have given away 8 jobs to someone who focuses on hedges alone. I will eventually have him work for me. I could have had a lot of money from these jobs, though I saved myself a lot of stress. I have plenty of lawns to focus on - & one underestimated job can do a lot of damage & cause a chain reaction of complaints from other customers who are expecting work done.

I don't risk my time anymore. My clients can hate me for saying no to work, or they can hate me for getting the job started late & unorganized. I'd rather the first one.


REALLY saying no to work

You'll often do a big job for someone, & that someone will think he/she owns you. They will expect you to work around the clock for them & satisfy all their requests.

I have done a big job for some guy, & I still can't get rid of him. It's gotten so bad, I have to look after his mail as he goes on vacation.

The problem is, he demands & doesn't ask. "When you show up, put down some more soil & bill me, goodbye" it's not bad if he's paying, but sometimes it's just not something I'm interested in doing. It adds more time to my day when I just want it to end.


Creating a waiting list

Taking & accepting all jobs can cause a lot of people to hate you. If they understand that they are on a waiting list, they might ease up.

For every additional service, "I'm putting you on the waiting list. You will be contacted the day before we do X service. If you do not answer to confirm, you will be placed at the very end of the waiting list"

Customers also often ask when you will be able to show up, half the time you have no damn idea.

Customer: Can you dethatch my lawn?

Scott: Yes, but I'm backed up right now & I'll have to get back to you on that.

Customer: When do you THINK you will be able to do it?

Scott: No damn idea, I'll get back to you on that!

Which brings up,
Never schedule work unless you are 100% sure it can be done by then

I have scheduled work in advance, only to want to avoid it because I've been offered more money elsewhere. I have gotten stuck doing lousy paying work, when I could have avoided it & made bigger bucks.


Anyway, I'm rambling.

Long live lawn maintenance!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-01-2010, 11:18 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,516
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Quote:
Saying no to work
My customers often expect me to do work I have no interest in, saying no & referring someone else to do the job has been working well for me.
What have you found to base your determination on, whether you will do a job or pass it on to someone else.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 06-04-2010, 01:51 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

I basically have to deal with too much as it is, taking on work (hedge trimming) is profitable, but it just doesn't give me what I want. I enjoy maintaining lawns & being completely organized - if I'm stuck doing a hedge I don't leave myself time to review my business & do final touch ups.

In other words, I have the time - I just don't like risking my lawns.

I start my day off loading up the trailer & picking up my helper.. I then watch him screw up my lawns & get yelled at by my customers. I then have to put up with his negative attitude. I have to answer calls every hour & schedule appointments for an estimate... I have to chit chat with almost every client, which isn't necessarily a problem - until my worker thinks he can just stop & join the conversation. When lawns are done, I drop my worker off. I then fill up on gas & eventually unload my trailer. I then go to the store & purchase material for evening/future jobs which are constantly there. I then have to drop the materials off & go out to re-bill my irritating customers who never pay on time, but only after I call them all & figure out when they will be home so I only have to go out one time to collect (never happens).

Continued...

When I'm done billing or receiving late payments, I prepare my equipment for the next day & clean out the truck. When I'm done that, I pick up whichever worker is available to weed my gardens. I drop them off & I either help them, or I go get my own work done. I then have to pick up a meal for my worker, if he/she is done, I have to drag their debris back to the truck & load my equipment in it - & drop my worker off.

So hedges aren't impossible to hop on, I just have so much to focus on that any time wasted will make my head explode.

Let's not forget that I have to deal with workers who think I am not generous, & everything I do for them is expected. Free daily meal, paid cell phone, random items to keep them happy, bonuses for getting work done early.... & life goes on.... it's my job to also keep my workers HAPPY, which is nearly impossible.


This wasn't a rant really, it's basically everything in a nutshell. lol...
Reply With Quote
  #4  
Old 06-04-2010, 05:55 PM
justin_time justin_time is offline
Justin
 
Join Date: Apr 2006
Location: French River, ON, Canada
Age: 28
Posts: 1,801
Rep Power: 0
justin_time is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post

Let's not forget that I have to deal with workers who think I am not generous, & everything I do for them is expected. Free daily meal, paid cell phone, random items to keep them happy, bonuses for getting work done early.... & life goes on.... it's my job to also keep my workers HAPPY, which is nearly impossible.

They can't make themselves a lunch ?
Reply With Quote
  #5  
Old 06-05-2010, 02:21 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,516
Rep Power: 10
Steve has disabled reputation
Default

Scott,

Do you ever feel like everything is run at such a high speed and that there is another way you'd like to run things? Or do you feel you do your best work when everything is super fast?

__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
12 Years in Business!
Chilehead
Yesterday 08:07 AM
Yesterday 11:08 PM
by Chilehead
2 84
Dealing With Gas Can...
Mr. Mow
10-21-2014 01:41 PM
Yesterday 11:06 PM
by Chilehead
9 291
Lawn Care business...
crieg122
Yesterday 01:23 PM
Yesterday 06:56 PM
by Matther777
2 96
raking leaves ?
robert8509
10-22-2014 09:19 PM
Yesterday 06:40 PM
by robert8509
7 185
hey everyone
robert8509
10-22-2014 08:16 PM
Yesterday 06:16 PM
by robert8509
5 142
Cheapskate Landlord...
Mr. Mow
10-20-2014 06:33 AM
Yesterday 05:55 PM
by biglee
13 401
My Newest Toy (B.P....
Dan Tanner
Yesterday 05:50 PM
Yesterday 05:50 PM
by Dan Tanner
0 53
Pressure Washing Like a...
TNTurf
08-01-2014 11:47 PM
Yesterday 03:33 PM
by TNTurf
10 821
Hi from SoCal
Jmoney
Yesterday 11:29 AM
Yesterday 12:51 PM
by Steve
1 67
Workmans compensation...
CDLAWNCARE
10-15-2014 08:05 AM
Yesterday 12:33 PM
by Steve
5 519
Pda
stevef1201
10-18-2014 02:05 PM
Yesterday 06:12 AM
by ringahding1
4 347
Leaf Box & Loader Set...
ringahding1
10-21-2014 06:20 AM
Yesterday 05:13 AM
by ringahding1
5 240
Hello, from TEXAS
sanchez5
10-17-2014 09:56 PM
10-22-2014 01:27 PM
by Steve
6 419
Organic Lawn Care...
NHray
10-17-2014 06:05 PM
10-22-2014 01:23 PM
by Steve
3 393
Hi Steve From West...
Mr. Mow
10-21-2014 01:59 PM
10-22-2014 01:19 PM
by Steve
1 168
Help a brother...
tbtigers03
09-28-2014 11:41 AM
10-22-2014 08:51 AM
by ringahding1
12 1,534
first year update
cmdlawncare
08-12-2014 05:41 PM
10-22-2014 07:47 AM
by ringahding1
4 1,351
What parts do you carry...
Just for Cuts
10-17-2014 09:08 AM
10-21-2014 01:36 PM
by Mr. Mow
16 669
Jungle to Beautiful
stevef1201
10-17-2014 09:54 AM
10-21-2014 01:26 PM
by stevef1201
11 521
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
10-21-2014 01:19 PM
by ExtremeLawncareServices
158 11,412
Sunny Beach Tennis...
SGL1
10-19-2014 11:24 PM
10-21-2014 01:04 PM
by SGL1
4 274
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
10-20-2014 08:34 PM
by biglee
10 1,828
Look out Bob Villa -...
Mr Dave
09-30-2014 10:06 AM
10-20-2014 05:42 PM
by SGL1
7 1,333
how to fi d commercial...
mchampion319
10-19-2014 09:50 PM
10-20-2014 04:41 PM
by Steve
1 242
Hello From Tennessee
mrmann901
10-17-2014 10:02 PM
10-20-2014 04:24 PM
by Steve
1 314
questions on order to...
jack2048
10-13-2014 11:15 AM
10-20-2014 03:27 PM
by Mr. Mow
15 763
This sucks...
Matther777
09-18-2014 04:56 PM
10-20-2014 02:14 PM
by Steve
14 2,216
Cement mixer
KevinsLawns
10-15-2014 08:03 PM
10-20-2014 02:11 PM
by Steve
7 499
Hello ! New guy Rob here
RWorthley1
10-17-2014 04:05 PM
10-20-2014 02:09 PM
by Steve
1 341
Snow Blowing
gwilson98
10-12-2014 02:21 PM
10-17-2014 02:51 PM
by Steve
6 679
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
10-17-2014 07:49 AM
by SGL1
6 983
Grasswhoopins.com Anyone...
GRASS WHOOPINS
06-21-2011 11:38 PM
10-16-2014 01:30 PM
by ExtremeLawncareServices
42 9,350
I Want to buy old...
ExtremeLawncareServices
10-10-2014 10:04 PM
10-15-2014 09:12 PM
by ExtremeLawncareServices
6 709
Say Hello !!!
Steve
03-19-2007 11:18 AM
10-15-2014 06:43 PM
by NHray
1,190 340,240
Do you find weed eating...
chuck2s
10-15-2014 02:10 PM
10-15-2014 02:10 PM
by chuck2s
0 430
Incorporating &...
WesleySnips
10-01-2014 09:39 PM
10-15-2014 01:37 PM
by kslawn
20 1,529
Falling into business
stellarmowing
09-28-2014 04:35 PM
10-15-2014 05:57 AM
by ringahding1
8 1,537
Apartment Complex and...
lxarth
06-22-2011 01:10 PM
10-14-2014 06:25 PM
by jrs.landscaping
42 9,628
I LOVE hedge trimming
stevef1201
10-13-2014 09:05 AM
10-14-2014 01:06 PM
by Steve
5 567
Help with seeder...
ExtremeLawncareServices
10-09-2014 07:39 AM
10-13-2014 08:09 PM
by ExtremeLawncareServices
5 726
The Market watch
WesleySnips
10-12-2014 08:47 PM
10-13-2014 05:40 PM
by SGL1
3 567
Help pricing a large...
Bradcook21
10-07-2014 06:49 AM
10-13-2014 02:00 PM
by Steve
7 911
leaf removal
Double J LLC
10-03-2014 04:24 PM
10-13-2014 06:46 AM
by Billy Goat
19 1,567
Acerage Rake
acrajchel
04-23-2014 07:23 PM
10-12-2014 10:53 PM
by SGL1
2 876
John Deere z235 Deck
WesleySnips
09-29-2014 06:02 PM
10-12-2014 06:20 PM
by kslawn
25 1,690
Credit card contract
SGL1
10-06-2014 05:31 PM
10-12-2014 03:40 PM
by SGL1
18 1,103
Truck craft dump bed...
ExtremeLawncareServices
10-04-2014 08:41 PM
10-10-2014 11:35 AM
by Steve
7 1,010
First Time River Rock...
berryjam
10-09-2014 06:09 PM
10-10-2014 11:08 AM
by Steve
2 650
West cost lawn prices
SGlawncare
10-09-2014 09:51 PM
10-10-2014 11:03 AM
by Steve
1 644
Question?what should I...
dalvan0
09-24-2014 11:10 PM
10-09-2014 05:58 PM
by kslawn
28 2,180
» Popular Tags
4wd apartment bid apartment lawn care estimate applying bob villa bush charge christmas commercial deliquentaccounts demonstration exmark ferris first truck georgia gopherhaul gravely hardscapes hills holiday honda how much to charge how to hydraulic labor cost landscape services lawn lawn care lawn care busines plan lawn care business book lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lighting brass outdoor lights managing a lawn care business marketing mechanic monthly mowing mulch mulch price new business patio install podcast property management company push versus ride savannah scag scag v-ride seo shell snow plowing starting a business starting a lawn care business start up lawn care business stihl sulky toro tractor auger trailer mate pro tree truck new used landscape walker won't return wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 03:17 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 03:17 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy