Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

What are you doing different?


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-01-2010, 12:22 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default What are you doing different?

So it's only been a month in the new lawn maintenance season & I've come up with ideas to try out next year, 2011.

Honestly, the way things change around is fascinating.


Absolutely no free work


No fear in being aggressive with customers or potential customers
It's better to be defensive then getting suckered into lowering a price, or anything at all.


Saying no to work

My customers often expect me to do work I have no interest in, saying no & referring someone else to do the job has been working well for me.

I haven't done one hedge job since May, I have given away 8 jobs to someone who focuses on hedges alone. I will eventually have him work for me. I could have had a lot of money from these jobs, though I saved myself a lot of stress. I have plenty of lawns to focus on - & one underestimated job can do a lot of damage & cause a chain reaction of complaints from other customers who are expecting work done.

I don't risk my time anymore. My clients can hate me for saying no to work, or they can hate me for getting the job started late & unorganized. I'd rather the first one.


REALLY saying no to work

You'll often do a big job for someone, & that someone will think he/she owns you. They will expect you to work around the clock for them & satisfy all their requests.

I have done a big job for some guy, & I still can't get rid of him. It's gotten so bad, I have to look after his mail as he goes on vacation.

The problem is, he demands & doesn't ask. "When you show up, put down some more soil & bill me, goodbye" it's not bad if he's paying, but sometimes it's just not something I'm interested in doing. It adds more time to my day when I just want it to end.


Creating a waiting list

Taking & accepting all jobs can cause a lot of people to hate you. If they understand that they are on a waiting list, they might ease up.

For every additional service, "I'm putting you on the waiting list. You will be contacted the day before we do X service. If you do not answer to confirm, you will be placed at the very end of the waiting list"

Customers also often ask when you will be able to show up, half the time you have no damn idea.

Customer: Can you dethatch my lawn?

Scott: Yes, but I'm backed up right now & I'll have to get back to you on that.

Customer: When do you THINK you will be able to do it?

Scott: No damn idea, I'll get back to you on that!

Which brings up,
Never schedule work unless you are 100% sure it can be done by then

I have scheduled work in advance, only to want to avoid it because I've been offered more money elsewhere. I have gotten stuck doing lousy paying work, when I could have avoided it & made bigger bucks.


Anyway, I'm rambling.

Long live lawn maintenance!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-01-2010, 11:18 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,285
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Quote:
Saying no to work
My customers often expect me to do work I have no interest in, saying no & referring someone else to do the job has been working well for me.
What have you found to base your determination on, whether you will do a job or pass it on to someone else.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 06-04-2010, 01:51 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

I basically have to deal with too much as it is, taking on work (hedge trimming) is profitable, but it just doesn't give me what I want. I enjoy maintaining lawns & being completely organized - if I'm stuck doing a hedge I don't leave myself time to review my business & do final touch ups.

In other words, I have the time - I just don't like risking my lawns.

I start my day off loading up the trailer & picking up my helper.. I then watch him screw up my lawns & get yelled at by my customers. I then have to put up with his negative attitude. I have to answer calls every hour & schedule appointments for an estimate... I have to chit chat with almost every client, which isn't necessarily a problem - until my worker thinks he can just stop & join the conversation. When lawns are done, I drop my worker off. I then fill up on gas & eventually unload my trailer. I then go to the store & purchase material for evening/future jobs which are constantly there. I then have to drop the materials off & go out to re-bill my irritating customers who never pay on time, but only after I call them all & figure out when they will be home so I only have to go out one time to collect (never happens).

Continued...

When I'm done billing or receiving late payments, I prepare my equipment for the next day & clean out the truck. When I'm done that, I pick up whichever worker is available to weed my gardens. I drop them off & I either help them, or I go get my own work done. I then have to pick up a meal for my worker, if he/she is done, I have to drag their debris back to the truck & load my equipment in it - & drop my worker off.

So hedges aren't impossible to hop on, I just have so much to focus on that any time wasted will make my head explode.

Let's not forget that I have to deal with workers who think I am not generous, & everything I do for them is expected. Free daily meal, paid cell phone, random items to keep them happy, bonuses for getting work done early.... & life goes on.... it's my job to also keep my workers HAPPY, which is nearly impossible.


This wasn't a rant really, it's basically everything in a nutshell. lol...
Reply With Quote
  #4  
Old 06-04-2010, 05:55 PM
justin_time justin_time is offline
Justin
 
Join Date: Apr 2006
Location: French River, ON, Canada
Age: 28
Posts: 1,801
Rep Power: 0
justin_time is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post

Let's not forget that I have to deal with workers who think I am not generous, & everything I do for them is expected. Free daily meal, paid cell phone, random items to keep them happy, bonuses for getting work done early.... & life goes on.... it's my job to also keep my workers HAPPY, which is nearly impossible.

They can't make themselves a lunch ?
Reply With Quote
  #5  
Old 06-05-2010, 02:21 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,285
Rep Power: 10
Steve has disabled reputation
Default

Scott,

Do you ever feel like everything is run at such a high speed and that there is another way you'd like to run things? Or do you feel you do your best work when everything is super fast?

__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Pampas bushes
Bradcook21
Today 01:30 AM
Today 01:30 AM
by Bradcook21
0 10
Need help pricing basic...
Bradcook21
Today 01:21 AM
Today 01:21 AM
by Bradcook21
0 14
2014 Gie-expo
ExtremeLawncareServices
08-19-2014 11:22 PM
Yesterday 08:50 PM
by phlawncare
2 72
How do I approach...
Bradcook21
Yesterday 01:48 AM
Yesterday 08:41 PM
by Bradcook21
6 129
Fuel Can Spouts
Shark1611
08-16-2014 09:09 AM
Yesterday 08:23 PM
by SGL1
11 261
Yearly contract Pricing
jrob0691
Yesterday 08:57 AM
Yesterday 05:08 PM
by stevef1201
3 87
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
Yesterday 05:03 PM
by stevef1201
6 556
yearly contract help...
jrob0691
Yesterday 04:09 PM
Yesterday 04:09 PM
by jrob0691
0 23
Softball field
kslawn
08-15-2014 09:28 AM
Yesterday 01:43 PM
by Steve
9 262
Hello
M2Dave
Yesterday 12:32 AM
Yesterday 01:38 PM
by Steve
1 41
New Landscaping Business
rekon32
08-16-2014 02:26 PM
Yesterday 12:33 PM
by SouthallMowing
8 315
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
08-20-2014 04:09 PM
by ExtremeLawncareServices
100 5,978
Downed Tree Chop Bid
WesleySnips
08-16-2014 03:47 PM
08-20-2014 01:44 PM
by SGL1
10 310
60 inch honda/bunton...
pblawncare
08-17-2014 11:30 AM
08-18-2014 03:19 PM
by Steve
2 103
Replacement Parts -...
nicholas-KC
08-16-2014 08:40 AM
08-18-2014 03:16 PM
by Steve
4 173
Preparing the soil
Billy Goat
08-16-2014 06:18 PM
08-18-2014 03:01 PM
by Steve
1 104
What to pay help
phlawncare
08-04-2014 08:33 PM
08-18-2014 10:33 AM
by jrs.landscaping
29 875
Hello
Jeff1
08-07-2014 11:18 PM
08-15-2014 11:53 PM
by Jeff1
11 401
Lie #2 RESIDENTIAL...
ExtremeLawncareServices
01-06-2014 05:02 AM
08-15-2014 01:46 PM
by mattthelawnguy
54 6,345
Need help 30 HP koler...
Shady Grady
08-01-2014 03:31 PM
08-15-2014 08:46 AM
by kslawn
18 581
New Boomless Sprayer!
BlackRain75
01-03-2014 01:01 PM
08-14-2014 02:37 AM
by BlackRain75
12 1,744
Stihl engine isn't...
Marcintosh
08-12-2014 08:30 PM
08-13-2014 03:34 PM
by Steve
3 160
first year update
cmdlawncare
08-12-2014 05:41 PM
08-13-2014 03:29 PM
by Steve
1 201
Hello from Jacksonville,...
JM Lawn Care
08-10-2014 07:15 AM
08-13-2014 07:04 AM
by Sprinkler Buddy
9 304
Hello everyone new to...
maddyandrays
08-11-2014 04:51 PM
08-12-2014 08:58 PM
by Shark1611
2 160
Walk behinds
hpruitcei
08-07-2014 06:28 PM
08-12-2014 02:35 PM
by mattthelawnguy
7 413
New name help
stevef1201
08-10-2014 04:27 PM
08-12-2014 12:03 PM
by Steve
6 282
my little green dilemmas
Lawn Techie
08-03-2014 11:47 AM
08-11-2014 01:20 PM
by Steve
7 400
what the best...
CleanCutsLLC
08-02-2014 01:02 AM
08-11-2014 01:16 PM
by Steve
6 413
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
08-11-2014 01:19 AM
by ExtremeLawncareServices
13 687
Covering all the bases
janslawncare
08-08-2014 10:11 AM
08-08-2014 01:41 PM
by Steve
1 233
New from Florida
ADE
08-06-2014 08:40 PM
08-08-2014 01:32 PM
by Steve
4 316
JOB - Landscape Install...
janslawncare
08-08-2014 10:06 AM
08-08-2014 10:06 AM
by janslawncare
0 202
Battery power tools or...
Steve
08-07-2014 12:24 PM
08-07-2014 05:18 PM
by mattthelawnguy
2 210
My client just told me...
Greg'slawnandlandscape
08-04-2014 08:39 AM
08-06-2014 11:14 PM
by grassdoctore
12 538
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
08-06-2014 02:03 PM
by Steve
13 1,161
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
08-06-2014 01:40 PM
by Steve
20 1,367
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
08-06-2014 10:29 AM
by eastsidelandcare
5 583
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
08-05-2014 07:12 PM
by TheBeast
30 1,983
Late charge
Simon Abousaada
07-30-2014 07:23 PM
08-05-2014 06:46 PM
by TheBeast
12 790
buy out a lawn care...
rvezakis
08-05-2014 01:38 PM
08-05-2014 06:40 PM
by TheBeast
10 506
Please help
unitedlawncare48867
03-26-2014 08:29 PM
08-05-2014 05:27 PM
by TheBeast
27 1,576
Help with Estimate
donslawns
08-02-2014 09:10 AM
08-05-2014 02:24 PM
by Steve
6 449
Stuck again!!!!
Greg'slawnandlandscape
08-01-2014 11:02 PM
08-05-2014 09:05 AM
by Greg'slawnandlandscape
10 456
Mow and leaf cleanup bid
SGL1
07-29-2014 07:28 PM
08-05-2014 07:22 AM
by petscanning
25 962
Building credit
Matther777
07-27-2014 05:20 PM
08-04-2014 06:53 PM
by kslawn
17 752
Lowballers scrubs &...
Darksteel
01-13-2014 07:35 AM
08-04-2014 01:09 PM
by Steve
48 5,787
long time no see
Tuscan Gardens
08-02-2014 03:21 PM
08-04-2014 12:04 PM
by Steve
1 282
Pressure Washing Like a...
TNTurf
08-01-2014 11:47 PM
08-04-2014 11:58 AM
by Steve
2 323
trimming back shrubs
WesleySnips
07-31-2014 06:14 AM
08-04-2014 11:52 AM
by Steve
6 431
» Popular Tags
4wd 34'' apartment complex auger blades butterfly gardens charge christmas christmas light hanging credit card customers ditches exmark ferris financing first truck georgia gopherhaul grass gravely growing a lawn care business health holiday how much to charge john deere quik trac kansas city landscape services lawn lawn care lawn care busines plan lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo leaf marketing mechanic monthly mow mulch mulch price new and restored landscapes new buisness new business podcast property management company pto riding mower running a business savannah scag schedule seo snow plowing starting a business start up lawn care business stihl top dresser toro toro grand stand trailer tree care trimmer rack walker winter winter services
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:24 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:24 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy