Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

The drama was all in my head


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-29-2010, 07:45 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 8
mark123 is on a distinguished road
Thumbs up The drama was all in my head

I took a job from someone that found me online. Out of town but her mother lives in my city. I checked and measured the lawn and quite frankly I didn't think I wanted the job. There is stuff all over the yard (non-working cars, barrels, dog houses, randomly planted and unmulched shrubberies and flowers, etc) that I'd have to trim around. I figured it and added $10 for the extra trimming. I was sure they'd balk at the price but they didn't so I accepted the job.

When I got there the first time she walked me through the entire yard telling me the names and importance of each flower and shrub. She didn't want me to run anything over. I was thinking that she was extremely picky and wouldn't be happy with anything so after the "grand tour" I got to work and did a fine job. I came in under the predicted time and I was happy with the money for the job. Unfortunately, I did nick one of her flowers with my mower. :uhoh: I was sure she'd be upset about it the next time I was there but she was all smiles and praise. She was so happy with the mowing. I made myself nervous over nothing.

I guess I should wait for people to complain about something before worrying about it.

Last edited by mark123; 05-29-2010 at 07:50 PM.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-30-2010, 08:17 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Lawn care business tipsLawn Care Business Book
Sometimes and I find this in woodworking more than lawn care/excavation, the expectations we put on ourselves are or can be far beyond the clients. I can build something or do a job where I see imperfections yet the client never sees it and raves over what we have done, I found personally in time we get into the groove and build confidence, today for me I still see imperfections but if the client is happy then I am happy and they tell their friends about our work.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #3  
Old 05-30-2010, 09:18 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,460
Rep Power: 10
Steve has disabled reputation
Default

This is very interesting. Over time, we see certain patterns of behavior from others. From those patterns we construct personalities profiles of others.

But what happens when we think people are going to act one way and they act another? Can we ultimately be sure of our profiling or when in business do we need to keep an open mind with everyone. If we don't are we simply going to lose business?

What's the best way to go about this when at times we can't be sure of how a customer will react, regardless of our previous experience?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 05-31-2010, 04:34 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
This is very interesting. Over time, we see certain patterns of behavior from others. From those patterns we construct personalities profiles of others.

But what happens when we think people are going to act one way and they act another? Can we ultimately be sure of our profiling or when in business do we need to keep an open mind with everyone. If we don't are we simply going to lose business?

What's the best way to go about this when at times we can't be sure of how a customer will react, regardless of our previous experience?
About the only show I watch on TV is Criminal Minds, Profiling a person is quite an art, if you can do it then you are a step ahead of the game. I have taken so many courses over the years, especially at the bank where we were taught to do this, called many things but the bottom line is you were profiling the customer. I still have people I can't read or they put up one heck of a nice guy front then sometimes try to take advantage of you which I never read at the start.

I think a lot of this is confidence, simply go in, do the best job you can then let the chips fall and deal with any issues.

We have talked a lot about braking into the upper end community as they pay so well and pay on time which is true, we have so many now I am noticing a common trend this year, many are unreasonable. We have a few very large mowing contracts and may the good lord help you if one friggin blade of grass was missed and I am very serious, it's as if they go out looking, I have been called to come look at trimming jobs mainly, the client found a few blades of grass under a shrub, in one case one blade of grass along a walkway and complained.

At the moment it is taking the trimming crews about 50% longer on these high end accounts which is a pain as the mowers were finishing way before so I had to add a person to each crew just to trim then have a mower guy who is generally a supervisor do an inspection, this is working but man it's a slow go and I know the company before us did not do near the quality we do as I receive that feedback all the time.

Upside is when a crew does a super job they quite often get a $20, $50 or in one case a customer was so happy gave them $100.00 cash bonus. I don;t mind this but I do remind them not to expect this on a regular basis and continue the great work.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #5  
Old 05-31-2010, 10:50 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,460
Rep Power: 10
Steve has disabled reputation
Default

Quote:
We have talked a lot about braking into the upper end community as they pay so well and pay on time which is true, we have so many now I am noticing a common trend this year, many are unreasonable.
I wonder if this would be something that could be put on a chart! How fascinating!

Ultimately it seems that at a certain point there is a diminishing return as you go for higher end customers.

Maybe there needs to be a specific crew that is trained to only do high end work. It sounds like what needs to be done is quite different than what is done on an average lawn.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 06-01-2010, 04:07 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
I wonder if this would be something that could be put on a chart! How fascinating!

Ultimately it seems that at a certain point there is a diminishing return as you go for higher end customers.

Maybe there needs to be a specific crew that is trained to only do high end work. It sounds like what needs to be done is quite different than what is done on an average lawn.
I use the same crews at these locations and it is getting lot better, it isn't that they were doing sloppy work, it's that the demands are absolute perfection in every area. These jobs pay very, very well so if I have to put an extra trimmer to ensure everything is done bang on, I am still making a very good profit, I will do what it takes but I think it's very important to always use the same people. In my experience on these private communities, it takes three or four mows to really get a handle on the process of getting it done, most of these are taking a three person crew 7 hours to complete.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #7  
Old 06-01-2010, 11:02 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,460
Rep Power: 10
Steve has disabled reputation
Default

Oh very interesting! Another thing I wonder is when crews are trained to do great work does it trickle down to other customers and do they apply this new work standard to everyone.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 06-02-2010, 03:40 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
Oh very interesting! Another thing I wonder is when crews are trained to do great work does it trickle down to other customers and do they apply this new work standard to everyone.
It probably would however I have two crews in this area and all they do is the upper end homes, I have another crew for lawn care that handles all other sites.

You can train until you are blue in the face at times, some just don't have an eye for detail, so you have to move them, let them go etc. These two crews get paid more than others as I want them to meet the customers expectations.

If they applied this work standard to every lawn site, I would have to increase rates due to the time on the site. These clients do not want mowers flying across their property and trust me there is always someone around it seems, I would guess they mow at half speed tops.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #9  
Old 06-03-2010, 12:45 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,460
Rep Power: 10
Steve has disabled reputation
Default

Is there a way to say how much more time is needed to be spent on higher end properties versus the same sized average property?

Is it double the time or a quarter of the time more?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 06-03-2010, 02:59 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
Is there a way to say how much more time is needed to be spent on higher end properties versus the same sized average property?

Is it double the time or a quarter of the time more?
At the moment I would guess it's about 35 percent longer, it was over 50 three weeks ago, I haven't checked the times this week.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Hilton Head, SC jessechaveriat General Talk 3 03-28-2010 07:40 AM
Using Your Head!! arthur712 Health, Safety and Accident Issues. 4 10-29-2009 07:06 AM
Am I in over my head? gotta_mow Online Lawn Care Estimator - Help me bid this job 7 06-05-2008 01:00 PM
In over your head? Steve General Business Discussions 4 08-09-2006 02:24 PM
Stratch your head with this one? tiedeman General Business Discussions 16 03-22-2006 07:08 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Should I buy this Exmark...
googus
Today 09:22 AM
Today 09:46 AM
by Steve
2 26
Unemployment rates drop,...
Steve
Yesterday 12:40 PM
Today 09:42 AM
by Steve
2 54
Before & After tree...
COREtreeservice
07-01-2015 09:20 PM
07-01-2015 09:20 PM
by COREtreeservice
0 64
Dogs
Mr. Mow
06-29-2015 02:37 PM
07-01-2015 11:28 AM
by Steve
6 1,833
Ready to learn and get...
Koley Lawn & Landscape
06-28-2015 05:16 AM
07-01-2015 11:26 AM
by Steve
8 1,831
Three Stripe Land Care...
hammr04
06-30-2015 07:19 PM
07-01-2015 11:24 AM
by Steve
1 63
Just about mid year, how...
GreenWorx
06-24-2015 07:05 PM
06-30-2015 07:41 PM
by hammr04
5 1,880
Country Life Lawn Care
darleneh
06-29-2015 11:24 AM
06-30-2015 01:25 PM
by Steve
3 1,723
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
06-29-2015 09:23 PM
by Chilehead
6 1,845
I dont know what to do...
Bradcook21
06-21-2015 08:49 AM
06-29-2015 02:30 PM
by Mr. Mow
11 2,099
Marketing ideas
xandrew245x
04-29-2014 06:35 AM
06-25-2015 07:11 PM
by GreenWorx
34 5,696
Never ending sod jobs
avetslawncare
06-05-2015 09:46 PM
06-25-2015 11:42 AM
by Steve
11 2,324
Weed and Feed Service...
mike94740
06-23-2015 05:50 PM
06-24-2015 09:56 PM
by avetslawncare
2 1,778
Trimming hedges / trees,...
Hard-Body lawn & garden
06-23-2015 07:08 PM
06-24-2015 09:59 AM
by Steve
1 1,776
Hi Everyone from Arkansas
KellyMarie
06-04-2015 04:16 PM
06-23-2015 01:34 PM
by KellyMarie
4 2,048
how to make customers...
Bradcook21
05-27-2015 05:04 PM
06-23-2015 06:36 AM
by GreenWorx
7 2,278
problems with a customer...
LawnCareMan280
06-16-2015 10:26 PM
06-22-2015 11:11 AM
by Steve
6 2,059
Please review this FREE...
markty
06-21-2015 07:42 AM
06-22-2015 11:00 AM
by Steve
1 1,801
A good commercial bid...
burtle
06-20-2015 09:09 PM
06-22-2015 10:56 AM
by Steve
1 1,860
What would you do with...
holymoly
06-20-2015 06:48 PM
06-22-2015 10:48 AM
by Steve
1 1,812
New Member just joined...
vgoleco@hotmail.com
06-19-2015 03:49 PM
06-22-2015 10:42 AM
by Steve
2 1,832
Credit Cards - What's in...
Shark1611
06-16-2015 03:04 PM
06-21-2015 07:24 PM
by Chilehead
4 1,921
Blade usage
Wolf4dk
06-16-2015 12:18 AM
06-21-2015 05:35 PM
by kslawn
4 1,937
Hello, I am new to the...
adamslawnservices
06-17-2015 08:06 PM
06-19-2015 10:28 AM
by Steve
3 1,863
Is it too late to do...
markty
06-16-2015 05:28 PM
06-19-2015 10:22 AM
by Steve
4 1,942
First commercial bid
SGL1
06-12-2015 08:57 PM
06-18-2015 05:04 PM
by SGL1
9 2,310
Needing a website built
burtle
06-17-2015 09:02 AM
06-18-2015 11:02 AM
by Steve
7 2,008
I have been rude and...
biglee
06-15-2015 10:11 PM
06-18-2015 10:46 AM
by Steve
10 2,094
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
06-17-2015 08:38 AM
by burtle
9 3,182
Customer keeps adding...
Mr. Mow
06-13-2015 06:22 AM
06-16-2015 10:23 AM
by Steve
11 2,245
Pass discounts onto...
burnell76
06-03-2015 06:33 PM
06-16-2015 10:02 AM
by burnell76
3 2,028
burned grass only where...
nhauto
06-15-2015 05:28 PM
06-16-2015 09:45 AM
by Steve
2 1,901
Half year mark review.
Steve
06-02-2015 11:24 AM
06-15-2015 01:04 PM
by Steve
18 2,617
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
06-15-2015 01:01 PM
by Steve
86 9,674
New Member
Bruce Fehr
06-05-2015 07:13 PM
06-15-2015 12:53 PM
by Steve
6 2,036
New to the business,...
CarefreeMowing
06-12-2015 02:36 PM
06-15-2015 12:50 PM
by Steve
1 1,915
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
06-13-2015 08:48 AM
by holymoly
45 12,006
New to the forum, new to...
CarefreeMowing
06-11-2015 12:35 PM
06-12-2015 10:44 AM
by Steve
2 1,834
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
06-11-2015 10:50 PM
by stallman419
8 2,380
Website Review
Outdoordesignsknox
06-08-2015 08:44 PM
06-11-2015 09:48 PM
by Just for Cuts
13 2,263
another newish job for me
holymoly
06-07-2015 08:34 AM
06-11-2015 10:05 AM
by Steve
8 2,076
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
06-10-2015 01:45 PM
by holymoly
15 2,971
Hello from the GREAT...
gbfarmsllc
06-09-2015 11:10 AM
06-10-2015 01:29 PM
by Sprinkler Buddy
2 1,903
Hey guys and gals, I'm...
Joeyhall
06-03-2015 03:54 PM
06-08-2015 02:15 PM
by chris2500hd
8 2,145
Mowing Bermuda...
Mr. Mow
06-02-2015 12:45 PM
06-08-2015 12:45 PM
by Steve
12 2,302
Hey Guys
PrattLandscaping
06-07-2015 06:37 PM
06-08-2015 12:23 PM
by Steve
2 1,917
Share your stolen...
SGL1
05-27-2015 09:05 PM
06-08-2015 11:54 AM
by Steve
25 2,852
Hello there My name is...
zwalk1839
06-04-2015 11:10 PM
06-08-2015 11:52 AM
by Steve
4 2,030
Laid off oil field...
Mr. Mow
05-30-2015 09:03 AM
06-08-2015 06:20 AM
by Mr. Mow
4 2,136
How do you find one time...
Greg'slawnandlandscape
06-02-2015 09:57 PM
06-05-2015 09:49 PM
by avetslawncare
4 2,062
» Popular Tags
aerocore apartment bid apartment complex apartment lawn care estimate applying bark billy goat brushcutter blowout bush collections contract help curb appeal services deliquentaccounts design ditches door hangers employee problems equipment rental facebook flyers foreman free advertising free lawn care google growing a lawn care business hills hiring how to husqvarna increase customers jobs landscape services landscaping landscaping training lawn aeration lawn care lawn care busines plan lawn mowing marketing more customers business mr dave mulch new business per hour charge plowing pricing profit on employee push versus ride scag secrets to landscaping sell the vision seo shell shreaded small engine repair snow plowing sq ft square foot steep lawns swzt trailer trailer mate pro tree tree pics trimmer rack web design website website design winterization wood
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 09:59 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 09:59 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy