Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Having problem charging monthly


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-10-2010, 01:22 PM
lawn mowering
Guest
 
Posts: n/a
Exclamation Having problem charging monthly

O.K So their is a huge problem with late payments and no payments lately because of the economy I came up with the Idea to collect at the begining of the month but customers try to say What if you dont show up or its to complicated for me (for them) to keep track of and to bill them should I charge a billing fee what would the customers say to that I mean there sure to complain but I have sevral costumers to keep track of on paper and calender.I would much rather get them to prepay for the month.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-10-2010, 05:52 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,566
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
If you can get your customers to prepay, that is fantastic.

If they won't do that, is there a way you can get a credit card # so you can charge their account if they don't pay otherwise?

How are you dealing with it now when your customers are slow to pay?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 05-10-2010, 06:33 PM
MountainViewGreenskeeper's Avatar
MountainViewGreenskeeper MountainViewGreenskeeper is offline
Senior Member
 
Join Date: Jan 2010
Location: Mesa, AZ
Posts: 473
Rep Power: 6
MountainViewGreenskeeper is on a distinguished road
Default Just be honest

I dont do any contracts but all my customers pay at beginning of month or per cut. They need to be there or have check under front door mat for per cut customers. If they dont trust you for once a month payment then why are they using you for services. Im up front about it I dont have anyone owe me money. If they cancel befor the month is up then they get there money back they just gunna have to trust me. Again if there is no trust then to me its not a customer I want.

As for the credit card option I myself would love to offer that as an option or none payment agreement(would have to sign something to make that work though). But seeing how credit card processing goes im not sure I can offer it at this time. but thats just me maybe steve's advice works for you.

Ive only had 1 customer turn me down from the once a month or per cut payment so its worth it to me so far to keep things the way they are.

Hope any of what I just said helps...
__________________
Colton
Mountain View Greenskeeper proudly offering yard care in the East Valley of Arizona.
Reply With Quote
  #4  
Old 05-10-2010, 07:07 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

I sent a note out saying the due date for the May payment is Friday the 7th.

Though I started May 3rd.

My customers all receive a mow, before they have to pay. If they don't pay, I only lose X$ & a crappy customer. T

Many of them paid me ahead of time, & some paid me on the due date.


The idea is, you the OWNER & the CUSTOMER need to trust each other.

One mowing is not really a loss. You show that you arrived to do the job, so they will pay you on the due date.

Charge before the month, but give them a little trust in you by allowing them the first week of every month to pay.

Clients who don't pay on time, get a phone call from me.

"I have sent you an invoice/bill/note & your payment is overdue. You must have forgotten about it, though I am just calling to remind you - I am going out TOMORROW to collect payments in your area, will you be home?"

If they dick you around, it's your choice to keep them or not.

Some of my clients I'm used to, I know that they will miss the due date - but they do pay (just a few days late).
Reply With Quote
  #5  
Old 05-11-2010, 02:47 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,566
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I sent a note out saying the due date for the May payment is Friday the 7th.
Do most of them pay by the 7th?

So you basically bill in advance at the beginning of the month?

Quote:
I dont do any contracts but all my customers pay at beginning of month or per cut.
What made you go with this style of billing? Did you implement it right away or did you do it over time? Did any customers give you any problems because of it?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 05-16-2010, 12:54 PM
lxarth lxarth is offline
Senior Member
 
Join Date: Mar 2010
Posts: 216
Rep Power: 6
lxarth is on a distinguished road
Default

I'm having an issue like the OP as well. I'm about to send out my second batch of statements, but the customers who are late are trustworthy, just busy if you ask me. But still, I have a few hundred bucks just waiting to come in.

Would be nice to upgrade some equipment, but I can't 'till I get paid, lol.

OP, I understand it might be tricky keeping track of your customers, my advice is to just get Gopher Lawn Care Business Software. I got it last year for $100, and it's great. You can keep track of everything, and use professional looking invoices, statements, receipts, etc.

I would say to invest in a bookkeeping program, it will save you a lot of time. I have been telling people I just bill them at the end of the month, but I think I might start telling people that I bill at the beginning of the month, that way I get paid! It sounds like CHEESE2009 has a good idea, just tell 'em you bill in advance, and expect payment on the first week of the month. Send out a statement (via Gopher) about 2 weeks early, and just wait for money. Call them if you don't get paid.

Don't be afraid of the customer. Just say you think they missed the due date of May 7th. Tell them you accept checks, but currently can't accept credit cards. As they say in the car business, assume the sale. Assume that the customer is going to pay, and wants to pay. It's hard for people to say no, so just tell 'em they can mail a check out to you, or you can pick it up under the door-mat.
Reply With Quote
  #7  
Old 06-09-2010, 09:50 PM
bdlawncare2010 bdlawncare2010 is offline
Junior Member
 
Join Date: Jun 2010
Posts: 1
Rep Power: 0
bdlawncare2010 is on a distinguished road
Default monthly payments

I always bill out a month in advance on my contracts if they sign up they pay the day we sign the papers or my monthly payments when they start service they pay for 1 month from that point on. I want do a lawn on a month payment unless i get paid first i have been screwed to many times I usually dont have any problems if it rains and we miss a week i just take a week off the next bill.
Reply With Quote
  #8  
Old 06-10-2010, 06:54 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,566
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I always bill out a month in advance on my contracts if they sign up they pay the day we sign the papers or my monthly payments when they start service they pay for 1 month from that point on.
Can you tell us how that works? Would a customer sign a contract with you and then pay you for the first month in advance right then and there? Or how do you present all that and sell it?

Do your customers ever prefer to pay for each mowing, the day of?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Monthly Gas Overhead adamsmowing88 Starting a lawn care business. 11 02-24-2010 07:43 AM
Monthly Agreement Question sasquatchmonk Starting a lawn care business. 5 08-11-2009 06:58 PM
Flat Monthly Rate Only tiedeman Show Off - Picture Post - Photo Gallery 5 09-22-2006 06:54 PM
Monthly revenue amazon Gopher Software Support Archived Question & Answers - Read Only 2 04-12-2004 08:15 PM
how does monthly billing work CarrollContractors Gopher Software Support Archived Question & Answers - Read Only 1 09-12-2003 07:23 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Dane Scag
Steve
Yesterday 12:29 PM
Yesterday 12:29 PM
by Steve
0 50
24 and 50 acre cemetery...
grassmasterswilson
08-18-2015 10:09 AM
08-26-2015 02:42 PM
by Steve
13 468
Rookie business question...
WarriorLandscapingCAN
08-05-2015 05:20 PM
08-26-2015 02:33 PM
by Steve
3 368
How to clean an old...
rmccutchan
08-16-2015 05:23 PM
08-26-2015 02:31 PM
by Steve
9 366
how to make customers...
Bradcook21
05-27-2015 05:04 PM
08-26-2015 12:25 PM
by kslawn
19 3,674
Needing a website built
burtle
06-17-2015 09:02 AM
08-25-2015 11:31 AM
by acrajchel
9 2,433
Big mowing job
Bradcook21
07-30-2015 03:57 PM
08-25-2015 11:23 AM
by acrajchel
17 937
ZTR Review
Shark1611
05-31-2012 10:42 PM
08-25-2015 11:16 AM
by acrajchel
8 3,714
Hi Everyone
mmays29
08-25-2015 08:16 AM
08-25-2015 11:15 AM
by Steve
3 94
Should I buy this Exmark...
googus
07-03-2015 09:22 AM
08-25-2015 11:08 AM
by acrajchel
11 1,131
Old Business New Owner
Toyman
06-17-2014 08:57 PM
08-25-2015 11:00 AM
by acrajchel
17 1,537
Hi everyone! We're new...
alltrades
08-22-2015 12:46 PM
08-24-2015 10:41 AM
by Steve
2 145
CAn I get some help with...
rootytalbot
08-11-2015 06:14 PM
08-24-2015 10:36 AM
by Steve
12 465
Hi
Wemowjunction
08-16-2015 08:45 PM
08-20-2015 01:46 PM
by Steve
11 366
Drive cable bad?
SGL1
08-10-2015 11:16 PM
08-20-2015 01:41 PM
by Steve
5 329
Hey there everyone
Cole8999
08-16-2015 04:42 PM
08-18-2015 04:35 PM
by Steve
3 224
Help with a truck
bdodson89
04-27-2015 08:15 PM
08-18-2015 11:47 AM
by rmccutchan
7 933
I need some aeration...
rootytalbot
08-14-2015 12:32 PM
08-18-2015 07:59 AM
by rootytalbot
7 350
Say Hello !!!
Steve
03-19-2007 11:18 AM
08-17-2015 04:34 PM
by Steve
1,229 405,805
Whats wrong with this...
GreenWorx
07-28-2015 07:56 PM
08-16-2015 11:42 PM
by rmccutchan
3 564
What's your next...
Steve
05-15-2015 11:54 AM
08-16-2015 11:09 PM
by SC93
16 1,205
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
08-14-2015 11:08 PM
by scaypa
95 11,384
New Biz
kufnerins
08-14-2015 05:52 PM
08-14-2015 08:56 PM
by Steve
1 194
Chemical and Fertilizer...
rmccutchan
08-09-2015 10:36 PM
08-13-2015 11:11 PM
by rmccutchan
6 371
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
08-13-2015 02:10 PM
by rootytalbot
12 2,038
Hello all thinking about...
bernie
08-11-2015 04:28 PM
08-13-2015 10:33 AM
by Steve
8 340
Logo Help Font Color
LZLC
08-08-2015 09:26 PM
08-12-2015 03:50 PM
by Steve
4 317
Pricing issue
Mr. Mow
07-07-2015 06:15 AM
08-12-2015 12:30 AM
by Jeff1
20 1,764
My new mower
Chilehead
08-08-2015 09:09 PM
08-11-2015 08:36 PM
by Chilehead
9 477
Thought this was a good...
Just for Cuts
08-06-2015 03:38 PM
08-11-2015 10:54 AM
by Steve
8 476
Plowing pricing
jcurr33
08-08-2015 04:58 PM
08-11-2015 10:51 AM
by Steve
6 441
Should I upgrade my back...
googus
08-07-2015 10:50 AM
08-11-2015 10:44 AM
by googus
7 406
Keeping it clean....
Wolf4dk
08-09-2015 11:31 PM
08-11-2015 06:34 AM
by Chilehead
7 334
I have been rude and...
biglee
06-15-2015 10:11 PM
08-10-2015 09:41 PM
by stallman419
12 2,717
Newbie Saying Hi.
LZLC
08-08-2015 09:22 PM
08-10-2015 11:20 AM
by Steve
1 237
How much do I charge to...
Chris Herrera
08-06-2015 09:30 PM
08-09-2015 11:31 AM
by biglee
2 373
scag SWZT review!
mattthelawnguy
07-23-2015 02:28 PM
08-07-2015 03:26 PM
by Steve
17 1,103
Best commercial contract...
sanlanct
08-04-2015 12:18 PM
08-06-2015 06:20 AM
by sanlanct
2 371
I came across this on a...
rootytalbot
08-02-2015 11:04 AM
08-05-2015 08:17 PM
by SC93
9 608
Help bidding a hedge...
hopolb33
08-02-2015 06:09 PM
08-05-2015 02:07 PM
by Steve
3 407
recycler toro 22"
rvezakis
08-03-2015 12:10 PM
08-04-2015 11:47 AM
by Steve
1 290
Hello Everybody
budspop
07-30-2015 11:42 AM
07-31-2015 12:28 PM
by Steve
1 280
» Popular Tags
ad landscaping advertising aerocore applying bark billy goat brushcutter blowout bob villa bush collections contract help curb appeal services deliquentaccounts demonstration design door hangers edging employee problems equipment dealer equipment rental facebook flyers free advertising free lawn care google growing a lawn care business hiring how to hydro increase customers jobs landscape landscaping landscaping training lawn aeration lawn care lawn mowing marketing marketing secrets more customers business mr dave mulch new business ordinance past due per hour charge plowing pricing profit on employee roundup scag secrets to landscaping sell the vision shell shreaded solo solo backpack sprayer sq ft square foot swzt tree tree pics up sell employee walk behind web design website website design winterization wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 09:53 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 09:53 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy