Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Broken contract


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-05-2010, 01:40 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default Broken contract

Broken contract

Today I showed up to cut the grass and seen a different landscaping company servicing the yard. I'm not sure what to do.

The signed contract says either party can cancel with a 30 day notice. There is no cancellation fees and the work didnt take place yet. Payment was at the end of the month after service was complete. It was biweekly starting on the first. I showed up on the 5th. I guess he wanted his grass cut sooner. The customer didnt call from either phone number I have or try to contact me by email.

This was very unprofessional. I was going to do it yesterday but I had a flat on my trailer. To make matters worst, I upgraded my mower specifically for this yard.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-05-2010, 03:52 PM
NewLeafca's Avatar
NewLeafca NewLeafca is offline
Senior Member
 
Join Date: Apr 2010
Location: Corona, CA
Posts: 105
Rep Power: 7
NewLeafca is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by SECTLANDSCAPING View Post
Broken contract
The signed contract says either party can cancel with a 30 day notice. There is no cancellation fees and the work didnt take place yet. Payment was at the end of the month after service was complete. It was biweekly starting on the first. I showed up on the 5th. I guess he wanted his grass cut sooner. The customer didnt call from either phone number I have or try to contact me by email.
Not sure if there is anything you can due since no money has changed hands. You can try billing him for one month but doubt that you would get anywhere with it. My contract has a 15 day notice in it but I also get a deposit equivalent to one month at signing of contract. If proper notice is given deposit is refunded. The deposit is applied to the last month of contract.
Reply With Quote
  #3  
Old 05-05-2010, 04:05 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by NewLeafca View Post
Not sure if there is anything you can due since no money has changed hands. You can try billing him for one month but doubt that you would get anywhere with it. My contract has a 15 day notice in it but I also get a deposit equivalent to one month at signing of contract. If proper notice is given deposit is refunded. The deposit is applied to the last month of contract.
Thats pretty much where im at. Rewording the contracts with some kind of clause or deposit.
Applying the deposit to the end of the contract is smart. That takes away the risk of getting jerked the second month.
Reply With Quote
  #4  
Old 05-05-2010, 07:23 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 11
picframer will become famous soon enough
Default

You are probably out of luck, did you call to inform them you would not be able to make it? Communication good or bad is critical.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #5  
Old 05-06-2010, 12:47 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,974
Rep Power: 10
Steve has disabled reputation
Default

How important is it for you to find out what happened and why? Can you contact the customer to find this out? Would this help?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 05-10-2010, 11:29 AM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

after talking to the property owner. He thought I blew him off on the first even though it was raining on that day. The following day had light rain with t-storms too.


I told him he should have contacted me immediately and I would have dropped what I was doing if possible. He said he called them out of need and I could resume the contract at the beginning of next month. I explained to him how I scheduled the cuts, so theres no miscommunication next time and I'm rewording contracts to be more specific.
Reply With Quote
  #7  
Old 05-10-2010, 11:45 AM
Jack Rabbit Jack Rabbit is offline
Senior Member
 
Join Date: Mar 2010
Location: New Mexico, USA
Posts: 126
Rep Power: 7
Jack Rabbit is on a distinguished road
Default

I think a customer like that is just trouble. Their irrational behavior isn't a one time thing.

If they had permanently replaced you then I'd say be happy to get rid of the trouble maker. Since they want you back, and it would be a delicate PR situation with negative word-of-mouth to for you to decline, I'd go ahead and work for them ... until they do something weird again.
Reply With Quote
  #8  
Old 05-10-2010, 05:48 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,974
Rep Power: 10
Steve has disabled reputation
Default

Quote:
after talking to the property owner. He thought I blew him off on the first even though it was raining on that day. The following day had light rain with t-storms too.
Is there a better way to deal with such situations so the customers don't get confused in the future? Or is this just a problem customer?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #9  
Old 05-10-2010, 11:47 PM
NewLeafca's Avatar
NewLeafca NewLeafca is offline
Senior Member
 
Join Date: Apr 2010
Location: Corona, CA
Posts: 105
Rep Power: 7
NewLeafca is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Is there a better way to deal with such situations so the customers don't get confused in the future? Or is this just a problem customer?
In my opinion it may be a little of both. Customers like that are usually looking for the cheapest way to get there lawn done and will go from business to business no matter what happens. However my contract states exactly what will happen when weather doesn't permit service. Even so, we all know that clients don't always read contracts. So for the first 2 months I go out of my way to communicate with clients. I leave notes make calls etc. Sure it is a pain but it keeps your clients with you. When they get used to how you work then they don't need as much communication for the small stuff.
Reply With Quote
  #10  
Old 05-11-2010, 03:10 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,974
Rep Power: 10
Steve has disabled reputation
Default

Quote:
So for the first 2 months I go out of my way to communicate with clients. I leave notes make calls etc.
So potentially early on with a new customer, if you can't mow their lawn due to weather, you will call them? When do you find it is best to leave notes or leave phone calls? What kind of situations pop into your head where you had to do this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Tags
lawn care contract

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Contract for Job?? rclandscaping General Business Discussions 3 03-16-2009 09:06 AM
What should I pay for this contract? Mr Greenthumb Starting a lawn care business. 11 03-16-2009 04:28 AM
broken window quickcleanlawn General Talk 18 04-30-2008 11:25 PM
contract moseley creek General Talk 1 10-24-2007 05:26 PM
Broken Finger tiedeman Lawn Maintenance / Lawn Renovation 6 09-04-2007 06:14 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Say Hello !!!
Steve
03-19-2007 11:18 AM
Today 11:02 AM
by Brownieboy
1,253 438,091
Chemical Applications
acrajchel
06-24-2016 06:44 PM
Today 08:40 AM
by Steve
1 51
3 Applications or 5...
stansg1fresh
02-18-2013 12:02 PM
Today 08:38 AM
by Steve
3 1,390
Hello Everyone
JohnsLawnCare
06-22-2016 11:14 AM
Today 08:36 AM
by Steve
13 230
Newbie
Jhoell
06-25-2016 03:28 AM
Today 08:29 AM
by Steve
1 48
Business Overload
Chilehead
05-06-2016 09:27 PM
Yesterday 09:14 PM
by Chilehead
19 771
Firefighter gone Lawn...
Firehouselawn@hotmail.com
03-10-2016 04:50 PM
06-24-2016 07:26 PM
by acrajchel
9 10,096
Exmark Turf Tracer
acrajchel
02-01-2014 11:34 AM
06-24-2016 07:23 PM
by acrajchel
5 2,127
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
06-24-2016 06:59 PM
by acrajchel
7 3,037
Ybravo 25 mowers
SGL1
06-11-2016 09:52 AM
06-21-2016 03:44 PM
by acrajchel
5 291
Great Arborist Ladder
SGL1
06-04-2016 09:56 AM
06-17-2016 08:46 AM
by SGL1
10 381
Help a Brother Out -...
Hedgemaster
01-23-2012 04:19 PM
06-17-2016 08:28 AM
by SGL1
94 34,472
Best Push Mower You Have...
markty
05-14-2016 03:46 PM
06-17-2016 06:08 AM
by SGL1
20 847
anyone interested in a...
GoGreenerKS
06-16-2016 01:00 PM
06-17-2016 02:58 AM
by SC93
4 167
Prolin
rmccutchan
05-21-2016 04:53 PM
06-16-2016 05:28 PM
by acrajchel
3 326
Laying new grass, Sod...
WarriorLandscapingCAN
05-23-2016 10:07 AM
06-16-2016 05:27 PM
by acrajchel
2 317
Is it too late?
Cpadgett
05-28-2016 09:10 AM
06-16-2016 05:24 PM
by acrajchel
6 431
Upgraded to a new mower
Stevenor92
05-17-2016 08:17 PM
06-16-2016 05:22 PM
by acrajchel
9 540
How can I fix my...
WarriorLandscapingCAN
06-10-2016 07:47 PM
06-16-2016 05:19 PM
by acrajchel
2 227
Need a lil help
Cpadgett
06-05-2016 09:51 AM
06-16-2016 05:17 PM
by acrajchel
5 357
help with sole...
greenbuds
03-24-2016 12:21 PM
06-16-2016 05:01 PM
by acrajchel
4 9,755
New Member from...
tiptoppmanager
06-15-2016 07:39 AM
06-15-2016 03:18 PM
by SC93
2 167
Brand new fish pond
Flynn landscaping 2016
06-12-2016 09:53 AM
06-13-2016 11:21 AM
by Steve
1 145
Whats up??
Cpadgett
05-27-2016 10:57 AM
06-06-2016 08:46 PM
by Cpadgett
11 505
New Member from Texas
NathanR
06-02-2016 06:13 PM
06-03-2016 09:17 PM
by SC93
7 326
Edging Fad...
Tree geek
05-10-2016 11:29 PM
06-03-2016 07:02 PM
by SGL1
3 496
To mow weekly or Biweekly
WarriorLandscapingCAN
05-11-2016 04:09 PM
06-03-2016 06:42 PM
by SGL1
11 777
Your Time Lawn Care
yourtimelawncare
05-31-2016 01:12 PM
06-02-2016 10:11 PM
by SC93
2 288
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:04 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:04 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy