Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Broken contract


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-05-2010, 01:40 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default Broken contract

Broken contract

Today I showed up to cut the grass and seen a different landscaping company servicing the yard. I'm not sure what to do.

The signed contract says either party can cancel with a 30 day notice. There is no cancellation fees and the work didnt take place yet. Payment was at the end of the month after service was complete. It was biweekly starting on the first. I showed up on the 5th. I guess he wanted his grass cut sooner. The customer didnt call from either phone number I have or try to contact me by email.

This was very unprofessional. I was going to do it yesterday but I had a flat on my trailer. To make matters worst, I upgraded my mower specifically for this yard.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-05-2010, 03:52 PM
NewLeafca's Avatar
NewLeafca NewLeafca is offline
Senior Member
 
Join Date: Apr 2010
Location: Corona, CA
Posts: 105
Rep Power: 5
NewLeafca is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by SECTLANDSCAPING View Post
Broken contract
The signed contract says either party can cancel with a 30 day notice. There is no cancellation fees and the work didnt take place yet. Payment was at the end of the month after service was complete. It was biweekly starting on the first. I showed up on the 5th. I guess he wanted his grass cut sooner. The customer didnt call from either phone number I have or try to contact me by email.
Not sure if there is anything you can due since no money has changed hands. You can try billing him for one month but doubt that you would get anywhere with it. My contract has a 15 day notice in it but I also get a deposit equivalent to one month at signing of contract. If proper notice is given deposit is refunded. The deposit is applied to the last month of contract.
Reply With Quote
  #3  
Old 05-05-2010, 04:05 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by NewLeafca View Post
Not sure if there is anything you can due since no money has changed hands. You can try billing him for one month but doubt that you would get anywhere with it. My contract has a 15 day notice in it but I also get a deposit equivalent to one month at signing of contract. If proper notice is given deposit is refunded. The deposit is applied to the last month of contract.
Thats pretty much where im at. Rewording the contracts with some kind of clause or deposit.
Applying the deposit to the end of the contract is smart. That takes away the risk of getting jerked the second month.
Reply With Quote
  #4  
Old 05-05-2010, 07:23 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

You are probably out of luck, did you call to inform them you would not be able to make it? Communication good or bad is critical.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #5  
Old 05-06-2010, 12:47 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,218
Rep Power: 10
Steve has disabled reputation
Default

How important is it for you to find out what happened and why? Can you contact the customer to find this out? Would this help?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 05-10-2010, 11:29 AM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

after talking to the property owner. He thought I blew him off on the first even though it was raining on that day. The following day had light rain with t-storms too.


I told him he should have contacted me immediately and I would have dropped what I was doing if possible. He said he called them out of need and I could resume the contract at the beginning of next month. I explained to him how I scheduled the cuts, so theres no miscommunication next time and I'm rewording contracts to be more specific.
Reply With Quote
  #7  
Old 05-10-2010, 11:45 AM
Jack Rabbit Jack Rabbit is offline
Senior Member
 
Join Date: Mar 2010
Location: New Mexico, USA
Posts: 125
Rep Power: 5
Jack Rabbit is on a distinguished road
Default

I think a customer like that is just trouble. Their irrational behavior isn't a one time thing.

If they had permanently replaced you then I'd say be happy to get rid of the trouble maker. Since they want you back, and it would be a delicate PR situation with negative word-of-mouth to for you to decline, I'd go ahead and work for them ... until they do something weird again.
Reply With Quote
  #8  
Old 05-10-2010, 05:48 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,218
Rep Power: 10
Steve has disabled reputation
Default

Quote:
after talking to the property owner. He thought I blew him off on the first even though it was raining on that day. The following day had light rain with t-storms too.
Is there a better way to deal with such situations so the customers don't get confused in the future? Or is this just a problem customer?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #9  
Old 05-10-2010, 11:47 PM
NewLeafca's Avatar
NewLeafca NewLeafca is offline
Senior Member
 
Join Date: Apr 2010
Location: Corona, CA
Posts: 105
Rep Power: 5
NewLeafca is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Is there a better way to deal with such situations so the customers don't get confused in the future? Or is this just a problem customer?
In my opinion it may be a little of both. Customers like that are usually looking for the cheapest way to get there lawn done and will go from business to business no matter what happens. However my contract states exactly what will happen when weather doesn't permit service. Even so, we all know that clients don't always read contracts. So for the first 2 months I go out of my way to communicate with clients. I leave notes make calls etc. Sure it is a pain but it keeps your clients with you. When they get used to how you work then they don't need as much communication for the small stuff.
Reply With Quote
  #10  
Old 05-11-2010, 03:10 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,218
Rep Power: 10
Steve has disabled reputation
Default

Quote:
So for the first 2 months I go out of my way to communicate with clients. I leave notes make calls etc.
So potentially early on with a new customer, if you can't mow their lawn due to weather, you will call them? When do you find it is best to leave notes or leave phone calls? What kind of situations pop into your head where you had to do this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Tags
lawn care contract

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Contract for Job?? rclandscaping General Business Discussions 3 03-16-2009 09:06 AM
What should I pay for this contract? Mr Greenthumb Starting a lawn care business. 11 03-16-2009 04:28 AM
broken window quickcleanlawn General Talk 18 04-30-2008 11:25 PM
contract moseley creek General Talk 1 10-24-2007 05:26 PM
Broken Finger tiedeman Lawn Maintenance / Lawn Renovation 6 09-04-2007 06:14 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Pressure Washing...
WesleySnips
Today 06:13 PM
Today 06:13 PM
by WesleySnips
0 1
Mow and leaf cleanup bid
SGL1
07-29-2014 07:28 PM
Today 06:04 PM
by jrs.landscaping
22 277
Echo Edger 'Neutral'
WesleySnips
07-25-2014 05:28 PM
Today 05:58 PM
by WesleySnips
5 198
trimming back shrubs
WesleySnips
Today 06:14 AM
Today 01:08 PM
by WesleySnips
3 61
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Today 12:51 PM
by Steve
85 4,856
Late charge
Simon Abousaada
Yesterday 07:23 PM
Today 12:41 PM
by Steve
2 68
Building credit
Matther777
07-27-2014 05:20 PM
Today 12:36 PM
by Steve
12 269
Need input on a bid
phlawncare
07-28-2014 08:51 PM
Today 05:08 AM
by kslawn
7 205
New from Texas
Livingston Lawn Care
07-25-2014 11:17 AM
Yesterday 01:03 PM
by Steve
5 213
Single tree, mow customer
WesleySnips
06-27-2014 10:12 AM
Yesterday 12:31 PM
by Steve
17 744
Formulas Used
BaileynSamsMum
07-29-2014 06:40 AM
Yesterday 12:19 PM
by Steve
3 143
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
Yesterday 06:29 AM
by kslawn
5 185
Will summer ever come
ExtremeLawncareServices
07-29-2014 08:27 AM
07-29-2014 08:29 PM
by SGL1
5 140
From Concord NC
SouthernRootsLawnCare
07-26-2014 02:34 PM
07-29-2014 02:28 PM
by Steve
3 142
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
07-29-2014 02:28 PM
by Steve
4 198
Left handed edging with...
SGL1
07-23-2014 08:59 PM
07-28-2014 07:39 AM
by SGL1
15 384
Echo PE 266 edger
stevef1201
07-01-2014 01:28 PM
07-27-2014 10:14 PM
by WesleySnips
5 392
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
07-27-2014 08:16 AM
by Just for Cuts
7 233
need some help geting...
dalvan0
07-13-2014 09:28 PM
07-26-2014 04:39 PM
by BLC7
7 382
new trailer help
mattthelawnguy
07-11-2014 08:21 PM
07-25-2014 06:31 PM
by mattthelawnguy
13 580
You know it;s gonna be a...
stevef1201
07-25-2014 08:50 AM
07-25-2014 01:34 PM
by Steve
1 141
Customer letters
kslawn
07-23-2014 06:17 AM
07-25-2014 01:20 PM
by Steve
5 270
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
07-24-2014 07:09 PM
by SGL1
29 1,353
Need help determining...
Jbss861
07-20-2014 02:33 PM
07-24-2014 01:11 PM
by Steve
13 457
Should I ?
googus
07-22-2014 04:06 PM
07-24-2014 12:10 PM
by Steve
4 292
My First Apartment...
SSLCtn
05-26-2014 10:17 PM
07-24-2014 06:46 AM
by kslawn
15 973
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
07-24-2014 06:38 AM
by kslawn
3 270
Selling lawns like...
eastsidelandcare
07-17-2014 03:51 PM
07-24-2014 06:28 AM
by kslawn
3 329
Scag new "Eliminator"......
ExtremeLawncareServices
07-20-2014 10:45 AM
07-23-2014 05:37 PM
by Just for Cuts
9 388
need professional advice...
Fiddlers_green
07-20-2014 07:21 PM
07-23-2014 12:42 PM
by Steve
3 270
new to me box truck
jrayb39667
03-06-2014 10:20 PM
07-23-2014 12:40 PM
by Steve
15 1,501
Lawn Service back in...
LawnCareMan280
07-18-2014 09:00 PM
07-23-2014 11:48 AM
by Steve
4 301
Overspray?
stevef1201
07-21-2014 04:20 PM
07-23-2014 11:39 AM
by Steve
3 209
Hello Everyone! Newbie...
SLKlawn
07-17-2014 06:22 PM
07-22-2014 01:53 PM
by Steve
6 352
Proper height for lawn
rob lederhilger
05-26-2014 08:01 AM
07-21-2014 02:53 PM
by LawnDoctor
9 719
Blade sharpener
Just for Cuts
07-04-2014 12:31 PM
07-21-2014 01:48 PM
by Steve
9 584
What's my business worth?
Chaz
07-16-2014 01:35 PM
07-21-2014 01:45 PM
by Steve
4 363
1.5 Acre Jungle
WesleySnips
07-15-2014 05:57 PM
07-20-2014 11:31 AM
by ExtremeLawncareServices
21 713
Gopher schedule software
Ray
07-18-2014 04:13 PM
07-18-2014 04:13 PM
by Ray
0 260
2006 Chevy fuel pump...
KevinsLawns
07-17-2014 08:39 PM
07-18-2014 11:51 AM
by Steve
1 250
Halfway point of year!
Steve
07-01-2014 12:08 PM
07-18-2014 11:38 AM
by Steve
14 816
I got told to leave and...
gwilson98
06-16-2014 02:07 PM
07-17-2014 11:43 AM
by Steve
16 1,132
Hey guys this is the...
prmenter@gmail.com
07-07-2014 08:23 PM
07-16-2014 08:10 PM
by ExtremeLawncareServices
28 871
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
07-16-2014 05:00 PM
by Just for Cuts
18 789
Say Hello !!!
Steve
03-19-2007 11:18 AM
07-15-2014 05:38 PM
by icon2000
1,184 321,942
Classified Ad Template...
bcfb
06-05-2013 02:40 AM
07-15-2014 11:16 AM
by Steve
15 3,812
Husqvarna pz 60
CDLAWNCARE
07-06-2014 06:50 PM
07-15-2014 08:53 AM
by kslawn
10 534
Lowballers
Chaz
07-11-2014 03:55 PM
07-14-2014 12:27 PM
by Steve
5 435
My new side job
Sprinkler Buddy
05-10-2014 05:23 AM
07-14-2014 12:15 PM
by Steve
10 885
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
07-13-2014 10:36 PM
by GoGreenerKS
10 629
» Popular Tags
2wd 34'' ads apartment complex birdscaping blades charge christmas christmas light hanging commercial craigslist credit card customers ditches employee problems exmark fall ferris financing franchise gopherhaul grass gravely growing a lawn care business health holiday how much to charge installation invoice kansas city labor cost late lawn lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lesco lighting brass outdoor lights marketing mechanic mowing new and restored landscapes new buisness new business podcast promotion riding mower running a business savannah scag seo social media starting a business steep lawns stihl sulky theft of services top dresser toro tree care truck new used landscape upsell walk behind walker won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:20 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:20 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy