Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Community Assistance

Community Assistance Community questions, comments, and suggestions. Problems posting? Email me.

Lost my first customer..... I think....


Community Assistance

Community questions, comments, and suggestions. Problems posting? Email me.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-04-2010, 09:40 PM
MountainViewGreenskeeper's Avatar
MountainViewGreenskeeper MountainViewGreenskeeper is offline
Senior Member
 
Join Date: Jan 2010
Location: Mesa, AZ
Posts: 473
Rep Power: 5
MountainViewGreenskeeper is on a distinguished road
Default Lost my first customer..... I think....

So Ive been debating how to write this up and maybe Im over thinking it cause I wanted to go as long as possible with zero turnover rate but 5 months into it I may have got my first one.

So here is the deal lady calls me about month half ago for an estimate. First multi million dollar house bid had well above average amount of trees to maintain. So I bid alittle high I thought thinking I dont want to lose money on this well I was only little more than then most the other bids. Had the lady sold on myself(solo for now) and the company. Said she would call after she talked with he husband. Week went by(usually I call 2 business days later), but figure I may have been a little to honest saying this house has the most to maintain that I have done before. Finally got the never to call a week later, she say her husband thinks he can do it but if he cnt they would be calling me(litle faith in her husband). I told her my new price for her reduced it a little cause I felt more confortable with the price where I changed it to.

So week 3 rolls around get a call from her tells me to call her husband has a few questions for me. Called him had 1 question n that was about it didnt really know what was going on at that point. Wife calls hr or 2 later ask did you speak with him(do you talk to ur husband?), Set up a time for first service go do the job ask if we can pay per cut till beginning of month(thats fine) only pays the grass price was over grown for sitting atleast 3 weeks... ok w/e this is a money customer so ill let is slide im here every week anyways from here on out.

Second week take care of some bamboo leaves that the clean up from before my quote fell from trees. Still paying the grass price... ask about it, reply "I dont know if my husband whats to pay for the tree part..(again do you talk to your husband this is week 2)"

Anyways so this last week get a call an hour before im due to show up and she says service no longer required(thanks for the notice...... not). Go talk to her basically says that this yard is to big for me to handle by myself for the quality they want. Im like you didnt give me a chance to get your yard to were it supposed to be, you let it sit for 3 weeks before you handed it to me. I told her I should have charged her a clean up(overgrown, weeds, ie) She's like you have to see it from my end we just payed 450$ for a clean up(the one i mentioned before). So there was already another company there while im talking to her and she looks like she doesnt want to talk anymore so I told her have a nice day and walked away.

I keep telling myself its not my fault but in the intrest of avoiding this mistake again. Do you guys charge a clean up for all new customers unless it really really doesnt need it(but if thats the case why are they switching)? Im just really ticked cause I knew I couldnt even ask for a clean up with this customer if their lives depended on it. Didnt give me a chance, or even talk to to me quite frankly to resolve the problem.

Sigh I do great work and yet this happens....

anyways any imput would be greatly appreciated.
__________________
Colton
Mountain View Greenskeeper proudly offering yard care in the East Valley of Arizona.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-04-2010, 09:42 PM
MountainViewGreenskeeper's Avatar
MountainViewGreenskeeper MountainViewGreenskeeper is offline
Senior Member
 
Join Date: Jan 2010
Location: Mesa, AZ
Posts: 473
Rep Power: 5
MountainViewGreenskeeper is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Oh and the I think part is: is 2 weeks even long enough to consider them a cleint lol plus never met the husband. lol im trying to hard to get around losing them.
__________________
Colton
Mountain View Greenskeeper proudly offering yard care in the East Valley of Arizona.
Reply With Quote
  #3  
Old 05-04-2010, 10:15 PM
StartALawnCareBusiness's Avatar
StartALawnCareBusiness StartALawnCareBusiness is offline
Keith
 
Join Date: May 2007
Posts: 731
Rep Power: 0
StartALawnCareBusiness is on a distinguished road
Lightbulb

Hi Mountainview:

First off, don't fret too much about this. Customers are flakey sometimes and this type of thing happens ocassionally.

If I can point out anything from your write-up, it's that you weren't confident enough in the first price you gave your customer. Your eagerness to drop your price is admirable. However, in this situation, it may have opened the door for your customer to take advantage of you.

Confidence in your own pricing is paramount. If your customers know you are flexible in your pricing, they will work you down on every price you give and subsequently demand more work from you.

Experience will help you build confidence. Don't let this one customer cause you to lose confidence in your pricing and your abilities.

Good luck.
__________________
Start a profitable lawn care business.
Reply With Quote
  #4  
Old 05-05-2010, 12:01 AM
NewLeafca's Avatar
NewLeafca NewLeafca is offline
Senior Member
 
Join Date: Apr 2010
Location: Corona, CA
Posts: 105
Rep Power: 5
NewLeafca is on a distinguished road
Default

I have been running into the same problem. My prices are low already and people have been calling, however, when you get there it's a mess and they want you to clean it up for free. I use contracts and monthly billing and have used that to my advantage. I tell them there will be a clean up fee for the yard and tell the what the amount will be. However, I let them split the clean up fee into two payments and include it on there monthly bill. This way there not paying a huge amount up front. Most of them seem to like it.
Reply With Quote
  #5  
Old 05-05-2010, 12:27 AM
Little's's Avatar
Little's Little's is offline
Brandon
 
Join Date: Jun 2007
Location: Shasta Lake CA.
Posts: 814
Rep Power: 8
Little's is on a distinguished road
Default

Some people change LCO's like they change underwear. I run into a customer like this about once per year. Im getting good at sniffing them out, but I was taken last week by one. He hired me on the spot and fired me the next day. Trust me, it had NOTHING to do with the job I did. I'm still trying to figure it out?
__________________
Northern California
Reply With Quote
  #6  
Old 05-05-2010, 01:26 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,171
Rep Power: 10
Steve has disabled reputation
Default

Quote:
If I can point out anything from your write-up, it's that you weren't confident enough in the first price you gave your customer. Your eagerness to drop your price is admirable. However, in this situation, it may have opened the door for your customer to take advantage of you.
This is great insight.

Mountainview, as you look back and reflect on this bid and job, how do you feel all of this played into losing the client?

What do you feel can be learned from this experience?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 05-05-2010, 06:24 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
This is great insight.

Mountainview, as you look back and reflect on this bid and job, how do you feel all of this played into losing the client?

What do you feel can be learned from this experience?
We now have quite a few of these multi million dollar homes/properties and private communities.

I agree you should have gone in with one price and stuck to it, I would have hired a helper or two when I showed up, if only for show. I never tell clients this is the biggest we have done, come across as if it's not an issue to do their work, confidence is critical.

I am fortunate in that I have 20 years of experience dealing with the very rich, they are a class of their own, I know how to talk, dress, expectations and the list goes on, i will send a lot more staff and equipment required for a job because I have it, they like to show off what they own, I play the game and do the same.

In your case chalk it up as a learning experience and move on, there are a lot of fish in the sea and more will come along but when they do remember what went wrong this time and move forward.

What I see in our business we are picking up rich area jobs left right and centre, it seems we are in with the in crowd as they like to think of themselves, last night I went by a new client (lawyer friend that we took on) he now wants 120 trees planted (no problem for a tractor with a 12" auger), Flagstone fire pit and pad (never did one but he will never know that) two weeks of tree trimming (excellent and sold him on our using the mulch) a 1/2 mile path in the woods as a walking trail and the list goes on, in short I will have people there and all sorts of gear all summer. After our conversation he insisted I go out on his $500,000 boat, I had zero interest and other jobs to attend to but I went anyhow, praising what he has etc. all BS but it's how they like to be dealt with, we cooked a few lobster when we returned and I headed home, since it's raining this morning, I will attend to the customers I didn't get to last night.

I will insist they wear company golf shirts, no T shirts allowed on certain sites, it might sound Corny but I raise the bar way higher than others in the area at all costs, these contracts pay very big bucks and they pay on time and it's a target market.
__________________
Andy
Halifax, Nova Scotia

Last edited by picframer; 05-05-2010 at 06:27 AM.
Reply With Quote
  #8  
Old 05-05-2010, 07:23 AM
robgee05 robgee05 is offline
Member
 
Join Date: Mar 2010
Location: newfield nj
Posts: 95
Rep Power: 5
robgee05 is on a distinguished road
Wink

Quote:
Originally Posted by MountainViewGreenskeeper View Post
Oh and the I think part is: is 2 weeks even long enough to consider them a cleint lol plus never met the husband. lol im trying to hard to get around losing them.
I go through this with my brother quite a bit. If they want it done right and you want to get paid for your work then charge for the the cleanup. You can cut a little break sure to get a customer. But if your getting paid for 1 hr on a three hour job, then they say sorry ill do it now, then your screwed. Plus i feel if you know your doing stuff FREE you tend to rush through it. All customers want value for their $$$. But good customers understand why their paying more. If they don't then explain why the extra cost. Some just want you to come clean their yard up like your and $8 an hour yard boy even though your using your equipment. If thats the case they can look for a 12 YO down the road, if hes not to busy playing PS3 LOL.
Reply With Quote
  #9  
Old 05-05-2010, 03:40 PM
MountainViewGreenskeeper's Avatar
MountainViewGreenskeeper MountainViewGreenskeeper is offline
Senior Member
 
Join Date: Jan 2010
Location: Mesa, AZ
Posts: 473
Rep Power: 5
MountainViewGreenskeeper is on a distinguished road
Smile

Quote:
Originally Posted by picframer View Post
In your case chalk it up as a learning experience and move on, there are a lot of fish in the sea and more will come along but when they do remember what went wrong this time and move forward.
Ya I think thats all I can do at this point.

But I dont think it was the price change per say. As I stated I may have been too honest with my comments on the yard being the biggest Ive done before. But I could be wrong and had everything to do with the price. Anyways you live and you learn thanks for the imput guys.
__________________
Colton
Mountain View Greenskeeper proudly offering yard care in the East Valley of Arizona.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Got lost, lol CHEESE2009 General Talk 4 04-12-2010 07:50 AM
Lost joshr1371 Introduce Yourself 1 07-02-2009 04:13 AM
lost password? Steve Community Assistance 0 01-21-2009 08:22 PM
Job awarded then lost KimKriel General Talk 5 04-07-2007 05:15 PM
Lost 1 customer already tiedeman Show Off - Picture Post - Photo Gallery 5 11-16-2006 08:20 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Need help determining...
Jbss861
07-20-2014 02:33 PM
Yesterday 11:18 PM
by SGL1
8 182
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
Yesterday 11:15 PM
by SGL1
25 1,065
Scag new "Eliminator"......
ExtremeLawncareServices
07-20-2014 10:45 AM
Yesterday 10:11 PM
by ExtremeLawncareServices
7 160
new to me box truck
jrayb39667
03-06-2014 10:20 PM
Yesterday 08:31 PM
by jrayb39667
13 1,265
Lawn Service back in...
LawnCareMan280
07-18-2014 09:00 PM
Yesterday 07:18 PM
by LawnCareMan280
3 146
Should I ?
googus
Yesterday 04:06 PM
Yesterday 04:06 PM
by googus
0 47
Overspray?
stevef1201
07-21-2014 04:20 PM
Yesterday 03:59 PM
by stevef1201
2 64
My First Apartment...
SSLCtn
05-26-2014 10:17 PM
Yesterday 03:37 PM
by jrs.landscaping
12 771
Hello Everyone! Newbie...
SLKlawn
07-17-2014 06:22 PM
Yesterday 01:53 PM
by Steve
6 194
Proper height for lawn
rob lederhilger
05-26-2014 08:01 AM
07-21-2014 02:53 PM
by LawnDoctor
9 596
need professional advice...
Fiddlers_green
07-20-2014 07:21 PM
07-21-2014 02:29 PM
by Steve
1 100
Blade sharpener
Just for Cuts
07-04-2014 12:31 PM
07-21-2014 01:48 PM
by Steve
9 425
What's my business worth?
Chaz
07-16-2014 01:35 PM
07-21-2014 01:45 PM
by Steve
4 205
Single tree, mow customer
WesleySnips
06-27-2014 10:12 AM
07-21-2014 01:04 PM
by Steve
12 488
1.5 Acre Jungle
WesleySnips
07-15-2014 05:57 PM
07-20-2014 11:31 AM
by ExtremeLawncareServices
21 499
Selling lawns like...
eastsidelandcare
07-17-2014 03:51 PM
07-20-2014 08:03 AM
by kslawn
1 140
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
07-19-2014 05:40 PM
by kslawn
1 104
Gopher schedule software
Ray
07-18-2014 04:13 PM
07-18-2014 04:13 PM
by Ray
0 107
2006 Chevy fuel pump...
KevinsLawns
07-17-2014 08:39 PM
07-18-2014 11:51 AM
by Steve
1 105
Halfway point of year!
Steve
07-01-2014 12:08 PM
07-18-2014 11:38 AM
by Steve
14 643
I got told to leave and...
gwilson98
06-16-2014 02:07 PM
07-17-2014 11:43 AM
by Steve
16 955
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
07-16-2014 08:38 PM
by ExtremeLawncareServices
73 4,215
Hey guys this is the...
prmenter@gmail.com
07-07-2014 08:23 PM
07-16-2014 08:10 PM
by ExtremeLawncareServices
28 686
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
07-16-2014 05:00 PM
by Just for Cuts
18 620
Say Hello !!!
Steve
03-19-2007 11:18 AM
07-15-2014 05:38 PM
by icon2000
1,184 318,279
need some help geting...
dalvan0
07-13-2014 09:28 PM
07-15-2014 11:56 AM
by Steve
5 211
new trailer help
mattthelawnguy
07-11-2014 08:21 PM
07-15-2014 11:42 AM
by Steve
9 310
Classified Ad Template...
bcfb
06-05-2013 02:40 AM
07-15-2014 11:16 AM
by Steve
15 3,640
Husqvarna pz 60
CDLAWNCARE
07-06-2014 06:50 PM
07-15-2014 08:53 AM
by kslawn
10 384
Lowballers
Chaz
07-11-2014 03:55 PM
07-14-2014 12:27 PM
by Steve
5 315
My new side job
Sprinkler Buddy
05-10-2014 05:23 AM
07-14-2014 12:15 PM
by Steve
10 777
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
07-13-2014 10:36 PM
by GoGreenerKS
10 492
New Mower and Trailer
Chaz
06-25-2014 12:04 PM
07-13-2014 06:25 PM
by SGL1
7 495
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
07-12-2014 07:36 PM
by SGL1
21 1,813
Fuel and fuel additives
SGL1
07-06-2014 10:23 AM
07-11-2014 07:53 PM
by SGL1
15 486
Questions for a patchy...
jumcgee
07-09-2014 08:42 AM
07-11-2014 12:34 PM
by Steve
1 168
toro proline blades wont...
boog
06-25-2014 06:26 PM
07-11-2014 05:28 AM
by kslawn
18 601
Contents of Marketing to...
prmenter@gmail.com
07-09-2014 05:25 PM
07-10-2014 03:23 PM
by Steve
3 253
Shindaiwa
CLB454
05-13-2014 09:04 PM
07-10-2014 03:04 PM
by Steve
14 733
Starting New in FL
mmcuttrim
08-06-2010 09:22 AM
07-10-2014 02:44 PM
by Steve
48 11,179
Bid help 45 on acre...
Priggan
06-26-2014 12:56 PM
07-09-2014 08:38 AM
by kslawn
7 476
need help bidding fence...
veteranslawncaresystems
07-03-2014 10:33 AM
07-08-2014 12:00 PM
by Steve
5 337
Trimmer or Knife?
gwilson98
07-04-2014 09:56 PM
07-07-2014 02:41 PM
by Steve
6 304
Started a New Solar Lawn...
Solar Lawn Care
06-08-2013 01:40 AM
07-07-2014 01:55 PM
by Steve
37 7,359
New Canadian Member
coppervalley
07-04-2014 02:15 PM
07-07-2014 01:12 PM
by Steve
1 200
Happy Independance...
stevef1201
07-04-2014 07:05 AM
07-07-2014 01:01 PM
by Steve
2 203
Echo PE 266 edger
stevef1201
07-01-2014 01:28 PM
07-07-2014 12:47 PM
by Steve
4 286
30 Inch Push Mowers Pros...
Billy Goat
06-27-2013 08:07 PM
07-06-2014 01:50 PM
by SGL1
21 5,169
Poulan Pro trimmers
SGL1
06-30-2014 11:16 PM
07-05-2014 09:32 PM
by SGL1
20 479
Timber!
Clays Landscape
11-28-2011 09:48 PM
07-05-2014 07:31 PM
by jhinton
22 5,712
» Popular Tags
4wd 34'' advertisement article marketing auger bid blades butterfly gardens charge credit card customers exmark ferris financing first truck georgia gopherhaul grass gravely growing a lawn care business health holiday holiday decorating how much to charge john deere quik trac kansas city lawn lawn care lawn care business book lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lawn care website seo leaf lighting marketing mechanic monthly mow mulch mulch price new and restored landscapes new buisness new business organize payment podcast property management company pto savannah scag schedule scripts seo social media starting a business start up lawn care business stihl theft toro toro grand stand trailer tree care trimmer rack walker winter winter services
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 12:39 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 12:39 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy