Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Community Assistance

Community Assistance Community questions, comments, and suggestions. Problems posting? Email me.

Lost my first customer..... I think....


Community Assistance

Community questions, comments, and suggestions. Problems posting? Email me.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-04-2010, 10:40 PM
MountainViewGreenskeeper's Avatar
MountainViewGreenskeeper MountainViewGreenskeeper is offline
Senior Member
 
Join Date: Jan 2010
Location: Mesa, AZ
Posts: 473
Rep Power: 5
MountainViewGreenskeeper is on a distinguished road
Default Lost my first customer..... I think....

So Ive been debating how to write this up and maybe Im over thinking it cause I wanted to go as long as possible with zero turnover rate but 5 months into it I may have got my first one.

So here is the deal lady calls me about month half ago for an estimate. First multi million dollar house bid had well above average amount of trees to maintain. So I bid alittle high I thought thinking I dont want to lose money on this well I was only little more than then most the other bids. Had the lady sold on myself(solo for now) and the company. Said she would call after she talked with he husband. Week went by(usually I call 2 business days later), but figure I may have been a little to honest saying this house has the most to maintain that I have done before. Finally got the never to call a week later, she say her husband thinks he can do it but if he cnt they would be calling me(litle faith in her husband). I told her my new price for her reduced it a little cause I felt more confortable with the price where I changed it to.

So week 3 rolls around get a call from her tells me to call her husband has a few questions for me. Called him had 1 question n that was about it didnt really know what was going on at that point. Wife calls hr or 2 later ask did you speak with him(do you talk to ur husband?), Set up a time for first service go do the job ask if we can pay per cut till beginning of month(thats fine) only pays the grass price was over grown for sitting atleast 3 weeks... ok w/e this is a money customer so ill let is slide im here every week anyways from here on out.

Second week take care of some bamboo leaves that the clean up from before my quote fell from trees. Still paying the grass price... ask about it, reply "I dont know if my husband whats to pay for the tree part..(again do you talk to your husband this is week 2)"

Anyways so this last week get a call an hour before im due to show up and she says service no longer required(thanks for the notice...... not). Go talk to her basically says that this yard is to big for me to handle by myself for the quality they want. Im like you didnt give me a chance to get your yard to were it supposed to be, you let it sit for 3 weeks before you handed it to me. I told her I should have charged her a clean up(overgrown, weeds, ie) She's like you have to see it from my end we just payed 450$ for a clean up(the one i mentioned before). So there was already another company there while im talking to her and she looks like she doesnt want to talk anymore so I told her have a nice day and walked away.

I keep telling myself its not my fault but in the intrest of avoiding this mistake again. Do you guys charge a clean up for all new customers unless it really really doesnt need it(but if thats the case why are they switching)? Im just really ticked cause I knew I couldnt even ask for a clean up with this customer if their lives depended on it. Didnt give me a chance, or even talk to to me quite frankly to resolve the problem.

Sigh I do great work and yet this happens....

anyways any imput would be greatly appreciated.
__________________
Colton
Mountain View Greenskeeper proudly offering yard care in the East Valley of Arizona.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-04-2010, 10:42 PM
MountainViewGreenskeeper's Avatar
MountainViewGreenskeeper MountainViewGreenskeeper is offline
Senior Member
 
Join Date: Jan 2010
Location: Mesa, AZ
Posts: 473
Rep Power: 5
MountainViewGreenskeeper is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Oh and the I think part is: is 2 weeks even long enough to consider them a cleint lol plus never met the husband. lol im trying to hard to get around losing them.
__________________
Colton
Mountain View Greenskeeper proudly offering yard care in the East Valley of Arizona.
Reply With Quote
  #3  
Old 05-04-2010, 11:15 PM
StartALawnCareBusiness's Avatar
StartALawnCareBusiness StartALawnCareBusiness is offline
Keith
 
Join Date: May 2007
Posts: 731
Rep Power: 0
StartALawnCareBusiness is on a distinguished road
Lightbulb

Hi Mountainview:

First off, don't fret too much about this. Customers are flakey sometimes and this type of thing happens ocassionally.

If I can point out anything from your write-up, it's that you weren't confident enough in the first price you gave your customer. Your eagerness to drop your price is admirable. However, in this situation, it may have opened the door for your customer to take advantage of you.

Confidence in your own pricing is paramount. If your customers know you are flexible in your pricing, they will work you down on every price you give and subsequently demand more work from you.

Experience will help you build confidence. Don't let this one customer cause you to lose confidence in your pricing and your abilities.

Good luck.
__________________
Start a profitable lawn care business.
Reply With Quote
  #4  
Old 05-05-2010, 01:01 AM
NewLeafca's Avatar
NewLeafca NewLeafca is offline
Senior Member
 
Join Date: Apr 2010
Location: Corona, CA
Posts: 105
Rep Power: 5
NewLeafca is on a distinguished road
Default

I have been running into the same problem. My prices are low already and people have been calling, however, when you get there it's a mess and they want you to clean it up for free. I use contracts and monthly billing and have used that to my advantage. I tell them there will be a clean up fee for the yard and tell the what the amount will be. However, I let them split the clean up fee into two payments and include it on there monthly bill. This way there not paying a huge amount up front. Most of them seem to like it.
Reply With Quote
  #5  
Old 05-05-2010, 01:27 AM
Little's's Avatar
Little's Little's is offline
Brandon
 
Join Date: Jun 2007
Location: Shasta Lake CA.
Posts: 814
Rep Power: 8
Little's is on a distinguished road
Default

Some people change LCO's like they change underwear. I run into a customer like this about once per year. Im getting good at sniffing them out, but I was taken last week by one. He hired me on the spot and fired me the next day. Trust me, it had NOTHING to do with the job I did. I'm still trying to figure it out?
__________________
Northern California
Reply With Quote
  #6  
Old 05-05-2010, 02:26 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,688
Rep Power: 10
Steve has disabled reputation
Default

Quote:
If I can point out anything from your write-up, it's that you weren't confident enough in the first price you gave your customer. Your eagerness to drop your price is admirable. However, in this situation, it may have opened the door for your customer to take advantage of you.
This is great insight.

Mountainview, as you look back and reflect on this bid and job, how do you feel all of this played into losing the client?

What do you feel can be learned from this experience?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 05-05-2010, 07:24 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
This is great insight.

Mountainview, as you look back and reflect on this bid and job, how do you feel all of this played into losing the client?

What do you feel can be learned from this experience?
We now have quite a few of these multi million dollar homes/properties and private communities.

I agree you should have gone in with one price and stuck to it, I would have hired a helper or two when I showed up, if only for show. I never tell clients this is the biggest we have done, come across as if it's not an issue to do their work, confidence is critical.

I am fortunate in that I have 20 years of experience dealing with the very rich, they are a class of their own, I know how to talk, dress, expectations and the list goes on, i will send a lot more staff and equipment required for a job because I have it, they like to show off what they own, I play the game and do the same.

In your case chalk it up as a learning experience and move on, there are a lot of fish in the sea and more will come along but when they do remember what went wrong this time and move forward.

What I see in our business we are picking up rich area jobs left right and centre, it seems we are in with the in crowd as they like to think of themselves, last night I went by a new client (lawyer friend that we took on) he now wants 120 trees planted (no problem for a tractor with a 12" auger), Flagstone fire pit and pad (never did one but he will never know that) two weeks of tree trimming (excellent and sold him on our using the mulch) a 1/2 mile path in the woods as a walking trail and the list goes on, in short I will have people there and all sorts of gear all summer. After our conversation he insisted I go out on his $500,000 boat, I had zero interest and other jobs to attend to but I went anyhow, praising what he has etc. all BS but it's how they like to be dealt with, we cooked a few lobster when we returned and I headed home, since it's raining this morning, I will attend to the customers I didn't get to last night.

I will insist they wear company golf shirts, no T shirts allowed on certain sites, it might sound Corny but I raise the bar way higher than others in the area at all costs, these contracts pay very big bucks and they pay on time and it's a target market.
__________________
Andy
Halifax, Nova Scotia

Last edited by picframer; 05-05-2010 at 07:27 AM.
Reply With Quote
  #8  
Old 05-05-2010, 08:23 AM
robgee05 robgee05 is offline
Member
 
Join Date: Mar 2010
Location: newfield nj
Posts: 95
Rep Power: 5
robgee05 is on a distinguished road
Wink

Quote:
Originally Posted by MountainViewGreenskeeper View Post
Oh and the I think part is: is 2 weeks even long enough to consider them a cleint lol plus never met the husband. lol im trying to hard to get around losing them.
I go through this with my brother quite a bit. If they want it done right and you want to get paid for your work then charge for the the cleanup. You can cut a little break sure to get a customer. But if your getting paid for 1 hr on a three hour job, then they say sorry ill do it now, then your screwed. Plus i feel if you know your doing stuff FREE you tend to rush through it. All customers want value for their $$$. But good customers understand why their paying more. If they don't then explain why the extra cost. Some just want you to come clean their yard up like your and $8 an hour yard boy even though your using your equipment. If thats the case they can look for a 12 YO down the road, if hes not to busy playing PS3 LOL.
Reply With Quote
  #9  
Old 05-05-2010, 04:40 PM
MountainViewGreenskeeper's Avatar
MountainViewGreenskeeper MountainViewGreenskeeper is offline
Senior Member
 
Join Date: Jan 2010
Location: Mesa, AZ
Posts: 473
Rep Power: 5
MountainViewGreenskeeper is on a distinguished road
Smile

Quote:
Originally Posted by picframer View Post
In your case chalk it up as a learning experience and move on, there are a lot of fish in the sea and more will come along but when they do remember what went wrong this time and move forward.
Ya I think thats all I can do at this point.

But I dont think it was the price change per say. As I stated I may have been too honest with my comments on the yard being the biggest Ive done before. But I could be wrong and had everything to do with the price. Anyways you live and you learn thanks for the imput guys.
__________________
Colton
Mountain View Greenskeeper proudly offering yard care in the East Valley of Arizona.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Got lost, lol CHEESE2009 General Talk 4 04-12-2010 08:50 AM
Lost joshr1371 Introduce Yourself 1 07-02-2009 05:13 AM
lost password? Steve Community Assistance 0 01-21-2009 09:22 PM
Job awarded then lost KimKriel General Talk 5 04-07-2007 06:15 PM
Lost 1 customer already tiedeman Show Off - Picture Post - Photo Gallery 5 11-16-2006 09:20 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Repair or replace the...
lxarth
12-17-2014 05:07 PM
Today 12:02 PM
by SuperiorPower
11 344
Stander Vs. Zt
totalscape
12-20-2014 07:57 PM
Today 05:42 AM
by Billy Goat
6 155
Complete body therapy...
zermin
Yesterday 11:51 PM
Yesterday 11:51 PM
by zermin
0 30
Facebook
element009
03-23-2011 09:36 AM
Yesterday 04:33 PM
by stevef1201
38 9,930
Ideas on a large bid
Knaubone
Yesterday 11:57 AM
Yesterday 11:57 AM
by Knaubone
0 60
what do you "love" to...
calebmoss
07-06-2011 10:05 PM
Yesterday 12:52 AM
by rmccutchan
31 9,084
I'm BACK!
SuperiorPower
12-16-2014 11:08 PM
12-20-2014 11:33 PM
by SuperiorPower
7 280
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
12-19-2014 09:45 PM
by ExtremeLawncareServices
189 16,809
Georgia Boys!
Chilehead
12-18-2014 10:23 PM
12-19-2014 09:36 PM
by Chilehead
2 139
Employee job training...
brookline
12-15-2014 08:15 PM
12-19-2014 07:48 PM
by SuperiorPower
9 387
Hello from Md
homey
12-17-2014 06:55 PM
12-19-2014 06:00 PM
by homey
5 226
Has Obamacare helped or...
Steve
12-18-2014 04:37 PM
12-19-2014 05:43 PM
by stevef1201
3 163
What Fertilizer to Use?
acrajchel
04-07-2014 02:56 PM
12-17-2014 01:11 PM
by Steve
23 3,038
Grass hopper mower
ExtremeLawncareServices
12-05-2013 09:51 AM
12-17-2014 09:40 AM
by SuperiorPower
34 6,192
Peco Bagger
AGPS
11-18-2014 02:20 PM
12-17-2014 09:13 AM
by SuperiorPower
15 1,403
New to Gopher Haul-from...
323k13l
12-12-2014 10:34 PM
12-15-2014 02:58 PM
by Steve
3 351
hi
creteland
12-12-2014 09:06 AM
12-15-2014 01:45 PM
by Steve
5 342
New addition to my small...
googus
12-12-2014 07:36 PM
12-15-2014 07:47 AM
by googus
4 418
Ferris IS700Z
rmccutchan
12-14-2014 01:10 AM
12-14-2014 11:41 PM
by rmccutchan
4 316
Charge what the market...
Billy Goat
12-09-2014 12:39 PM
12-14-2014 06:39 PM
by biglee
20 866
Hi from IL
steveinil
11-25-2014 02:07 PM
12-12-2014 07:18 AM
by steveinil
4 860
Utility Company Right of...
eastsidelandcare
12-11-2014 04:54 PM
12-11-2014 04:54 PM
by eastsidelandcare
0 329
leaf removal
Double J LLC
10-03-2014 05:24 PM
12-11-2014 04:50 PM
by eastsidelandcare
33 4,171
suggestions on full lawn...
Brian3137
12-10-2014 07:18 PM
12-11-2014 03:41 PM
by Steve
6 445
new to me box truck
jrayb39667
03-06-2014 11:20 PM
12-11-2014 09:43 AM
by Sprinkler Buddy
18 3,452
Hello from SW FL!!
5StarLawnscaping
12-05-2014 02:35 PM
12-10-2014 02:45 PM
by WesleySnips
7 689
Echo pb200 blower fuel...
googus
12-06-2014 09:03 PM
12-09-2014 06:35 PM
by Steve
3 543
Are you prepared for the...
Steve
12-02-2014 04:13 PM
12-09-2014 06:22 PM
by Steve
7 954
Email Address Name
Just Cuts
12-07-2014 09:49 PM
12-08-2014 03:15 PM
by Steve
3 486
Inspection form
stevef1201
12-07-2014 10:38 AM
12-08-2014 03:10 PM
by Steve
1 478
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
12-08-2014 12:37 PM
by jrs.landscaping
108 34,316
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
12-07-2014 06:35 PM
by stevef1201
24 1,789
Innovation by mandate
bayoubandit
11-29-2014 01:33 PM
12-06-2014 03:27 PM
by SGL1
12 1,030
Trying something new,...
ExtremeLawncareServices
09-21-2014 10:07 PM
12-05-2014 11:06 AM
by Steve
9 2,319
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
12-04-2014 01:32 PM
by stevef1201
15 1,507
How many hours is too...
Just Cuts
12-04-2014 09:00 AM
12-04-2014 01:02 PM
by Just for Cuts
6 673
Does this sound like a...
googus
12-03-2014 07:47 AM
12-04-2014 12:37 PM
by Steve
5 745
New website
Chilehead
11-20-2014 04:39 PM
12-04-2014 12:27 PM
by Steve
14 1,281
New website
SGL1
12-02-2014 10:55 PM
12-03-2014 11:17 PM
by BLC7
19 913
Websites, how long...
Dan Tanner
03-09-2014 08:29 AM
12-03-2014 11:12 PM
by SGL1
21 3,308
I Want to buy old...
ExtremeLawncareServices
10-10-2014 11:04 PM
12-03-2014 10:36 PM
by ExtremeLawncareServices
8 1,924
GPS trackers for...
Billy Goat
12-02-2014 06:09 PM
12-03-2014 07:17 PM
by Steve
8 773
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
12-03-2014 06:31 PM
by SGL1
17 1,515
Hiring Subs over Temps
Billy Goat
12-02-2014 06:26 AM
12-03-2014 01:24 PM
by Steve
3 686
Thanksgiving cards
Steve
11-10-2008 11:57 AM
12-02-2014 11:11 PM
by SGL1
11 9,579
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
12-02-2014 02:17 PM
by jrs.landscaping
12 1,540
Pressure Washing...
WesleySnips
07-31-2014 07:13 PM
12-02-2014 08:47 AM
by SGL1
6 1,562
old contracts
bayoubandit
11-29-2014 11:10 AM
12-01-2014 11:20 AM
by Steve
3 755
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
12-01-2014 10:54 AM
by Steve
9 1,332
Lawn care truck
Steve
10-10-2009 03:40 AM
12-01-2014 10:45 AM
by Steve
32 15,248
» Popular Tags
4wd 4x4 apartment complex apartment lawn care estimate applying bark bid bob villa care collections commercial decorating demonstration ditches edging employee problems estimate ferris four wheel drive gopherhaul hardscapes hills hiring how much to charge how to hydraulic installation introduction landscape services lawn lawn care lawn care busines plan lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo managing a lawn care business mulch mulch price new buisness past due patio install per hour charge per hour service podcast reo scag v-ride scripts shell snow snow plowing sprayer starting a business starting a lawn care business steve sulky toro tractor auger trailer mate pro tree truck new used landscape turfgrass consulting up sell employee walk behind won't return wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 03:59 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 03:59 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy