Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Community Assistance

Community Assistance Community questions, comments, and suggestions. Problems posting? Email me.

Lost my first customer..... I think....


Community Assistance

Community questions, comments, and suggestions. Problems posting? Email me.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-04-2010, 10:40 PM
MountainViewGreenskeeper's Avatar
MountainViewGreenskeeper MountainViewGreenskeeper is offline
Senior Member
 
Join Date: Jan 2010
Location: Mesa, AZ
Posts: 473
Rep Power: 6
MountainViewGreenskeeper is on a distinguished road
Default Lost my first customer..... I think....

So Ive been debating how to write this up and maybe Im over thinking it cause I wanted to go as long as possible with zero turnover rate but 5 months into it I may have got my first one.

So here is the deal lady calls me about month half ago for an estimate. First multi million dollar house bid had well above average amount of trees to maintain. So I bid alittle high I thought thinking I dont want to lose money on this well I was only little more than then most the other bids. Had the lady sold on myself(solo for now) and the company. Said she would call after she talked with he husband. Week went by(usually I call 2 business days later), but figure I may have been a little to honest saying this house has the most to maintain that I have done before. Finally got the never to call a week later, she say her husband thinks he can do it but if he cnt they would be calling me(litle faith in her husband). I told her my new price for her reduced it a little cause I felt more confortable with the price where I changed it to.

So week 3 rolls around get a call from her tells me to call her husband has a few questions for me. Called him had 1 question n that was about it didnt really know what was going on at that point. Wife calls hr or 2 later ask did you speak with him(do you talk to ur husband?), Set up a time for first service go do the job ask if we can pay per cut till beginning of month(thats fine) only pays the grass price was over grown for sitting atleast 3 weeks... ok w/e this is a money customer so ill let is slide im here every week anyways from here on out.

Second week take care of some bamboo leaves that the clean up from before my quote fell from trees. Still paying the grass price... ask about it, reply "I dont know if my husband whats to pay for the tree part..(again do you talk to your husband this is week 2)"

Anyways so this last week get a call an hour before im due to show up and she says service no longer required(thanks for the notice...... not). Go talk to her basically says that this yard is to big for me to handle by myself for the quality they want. Im like you didnt give me a chance to get your yard to were it supposed to be, you let it sit for 3 weeks before you handed it to me. I told her I should have charged her a clean up(overgrown, weeds, ie) She's like you have to see it from my end we just payed 450$ for a clean up(the one i mentioned before). So there was already another company there while im talking to her and she looks like she doesnt want to talk anymore so I told her have a nice day and walked away.

I keep telling myself its not my fault but in the intrest of avoiding this mistake again. Do you guys charge a clean up for all new customers unless it really really doesnt need it(but if thats the case why are they switching)? Im just really ticked cause I knew I couldnt even ask for a clean up with this customer if their lives depended on it. Didnt give me a chance, or even talk to to me quite frankly to resolve the problem.

Sigh I do great work and yet this happens....

anyways any imput would be greatly appreciated.
__________________
Colton
Mountain View Greenskeeper proudly offering yard care in the East Valley of Arizona.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-04-2010, 10:42 PM
MountainViewGreenskeeper's Avatar
MountainViewGreenskeeper MountainViewGreenskeeper is offline
Senior Member
 
Join Date: Jan 2010
Location: Mesa, AZ
Posts: 473
Rep Power: 6
MountainViewGreenskeeper is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Oh and the I think part is: is 2 weeks even long enough to consider them a cleint lol plus never met the husband. lol im trying to hard to get around losing them.
__________________
Colton
Mountain View Greenskeeper proudly offering yard care in the East Valley of Arizona.
Reply With Quote
  #3  
Old 05-04-2010, 11:15 PM
StartALawnCareBusiness's Avatar
StartALawnCareBusiness StartALawnCareBusiness is offline
Keith
 
Join Date: May 2007
Posts: 731
Rep Power: 0
StartALawnCareBusiness is on a distinguished road
Lightbulb

Hi Mountainview:

First off, don't fret too much about this. Customers are flakey sometimes and this type of thing happens ocassionally.

If I can point out anything from your write-up, it's that you weren't confident enough in the first price you gave your customer. Your eagerness to drop your price is admirable. However, in this situation, it may have opened the door for your customer to take advantage of you.

Confidence in your own pricing is paramount. If your customers know you are flexible in your pricing, they will work you down on every price you give and subsequently demand more work from you.

Experience will help you build confidence. Don't let this one customer cause you to lose confidence in your pricing and your abilities.

Good luck.
__________________
Start a profitable lawn care business.
Reply With Quote
  #4  
Old 05-05-2010, 01:01 AM
NewLeafca's Avatar
NewLeafca NewLeafca is offline
Senior Member
 
Join Date: Apr 2010
Location: Corona, CA
Posts: 105
Rep Power: 5
NewLeafca is on a distinguished road
Default

I have been running into the same problem. My prices are low already and people have been calling, however, when you get there it's a mess and they want you to clean it up for free. I use contracts and monthly billing and have used that to my advantage. I tell them there will be a clean up fee for the yard and tell the what the amount will be. However, I let them split the clean up fee into two payments and include it on there monthly bill. This way there not paying a huge amount up front. Most of them seem to like it.
Reply With Quote
  #5  
Old 05-05-2010, 01:27 AM
Little's's Avatar
Little's Little's is offline
Brandon
 
Join Date: Jun 2007
Location: Shasta Lake CA.
Posts: 814
Rep Power: 8
Little's is on a distinguished road
Default

Some people change LCO's like they change underwear. I run into a customer like this about once per year. Im getting good at sniffing them out, but I was taken last week by one. He hired me on the spot and fired me the next day. Trust me, it had NOTHING to do with the job I did. I'm still trying to figure it out?
__________________
Northern California
Reply With Quote
  #6  
Old 05-05-2010, 02:26 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,982
Rep Power: 10
Steve has disabled reputation
Default

Quote:
If I can point out anything from your write-up, it's that you weren't confident enough in the first price you gave your customer. Your eagerness to drop your price is admirable. However, in this situation, it may have opened the door for your customer to take advantage of you.
This is great insight.

Mountainview, as you look back and reflect on this bid and job, how do you feel all of this played into losing the client?

What do you feel can be learned from this experience?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 05-05-2010, 07:24 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
This is great insight.

Mountainview, as you look back and reflect on this bid and job, how do you feel all of this played into losing the client?

What do you feel can be learned from this experience?
We now have quite a few of these multi million dollar homes/properties and private communities.

I agree you should have gone in with one price and stuck to it, I would have hired a helper or two when I showed up, if only for show. I never tell clients this is the biggest we have done, come across as if it's not an issue to do their work, confidence is critical.

I am fortunate in that I have 20 years of experience dealing with the very rich, they are a class of their own, I know how to talk, dress, expectations and the list goes on, i will send a lot more staff and equipment required for a job because I have it, they like to show off what they own, I play the game and do the same.

In your case chalk it up as a learning experience and move on, there are a lot of fish in the sea and more will come along but when they do remember what went wrong this time and move forward.

What I see in our business we are picking up rich area jobs left right and centre, it seems we are in with the in crowd as they like to think of themselves, last night I went by a new client (lawyer friend that we took on) he now wants 120 trees planted (no problem for a tractor with a 12" auger), Flagstone fire pit and pad (never did one but he will never know that) two weeks of tree trimming (excellent and sold him on our using the mulch) a 1/2 mile path in the woods as a walking trail and the list goes on, in short I will have people there and all sorts of gear all summer. After our conversation he insisted I go out on his $500,000 boat, I had zero interest and other jobs to attend to but I went anyhow, praising what he has etc. all BS but it's how they like to be dealt with, we cooked a few lobster when we returned and I headed home, since it's raining this morning, I will attend to the customers I didn't get to last night.

I will insist they wear company golf shirts, no T shirts allowed on certain sites, it might sound Corny but I raise the bar way higher than others in the area at all costs, these contracts pay very big bucks and they pay on time and it's a target market.
__________________
Andy
Halifax, Nova Scotia

Last edited by picframer; 05-05-2010 at 07:27 AM.
Reply With Quote
  #8  
Old 05-05-2010, 08:23 AM
robgee05 robgee05 is offline
Member
 
Join Date: Mar 2010
Location: newfield nj
Posts: 95
Rep Power: 5
robgee05 is on a distinguished road
Wink

Quote:
Originally Posted by MountainViewGreenskeeper View Post
Oh and the I think part is: is 2 weeks even long enough to consider them a cleint lol plus never met the husband. lol im trying to hard to get around losing them.
I go through this with my brother quite a bit. If they want it done right and you want to get paid for your work then charge for the the cleanup. You can cut a little break sure to get a customer. But if your getting paid for 1 hr on a three hour job, then they say sorry ill do it now, then your screwed. Plus i feel if you know your doing stuff FREE you tend to rush through it. All customers want value for their $$$. But good customers understand why their paying more. If they don't then explain why the extra cost. Some just want you to come clean their yard up like your and $8 an hour yard boy even though your using your equipment. If thats the case they can look for a 12 YO down the road, if hes not to busy playing PS3 LOL.
Reply With Quote
  #9  
Old 05-05-2010, 04:40 PM
MountainViewGreenskeeper's Avatar
MountainViewGreenskeeper MountainViewGreenskeeper is offline
Senior Member
 
Join Date: Jan 2010
Location: Mesa, AZ
Posts: 473
Rep Power: 6
MountainViewGreenskeeper is on a distinguished road
Smile

Quote:
Originally Posted by picframer View Post
In your case chalk it up as a learning experience and move on, there are a lot of fish in the sea and more will come along but when they do remember what went wrong this time and move forward.
Ya I think thats all I can do at this point.

But I dont think it was the price change per say. As I stated I may have been too honest with my comments on the yard being the biggest Ive done before. But I could be wrong and had everything to do with the price. Anyways you live and you learn thanks for the imput guys.
__________________
Colton
Mountain View Greenskeeper proudly offering yard care in the East Valley of Arizona.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Got lost, lol CHEESE2009 General Talk 4 04-12-2010 08:50 AM
Lost joshr1371 Introduce Yourself 1 07-02-2009 05:13 AM
lost password? Steve Community Assistance 0 01-21-2009 09:22 PM
Job awarded then lost KimKriel General Talk 5 04-07-2007 06:15 PM
Lost 1 customer already tiedeman Show Off - Picture Post - Photo Gallery 5 11-16-2006 09:20 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
How to sell annual...
GroPro
02-17-2015 12:31 PM
Today 07:22 AM
by winkie61
7 553
stubbon people
Bradcook21
02-16-2015 04:25 PM
Today 12:33 AM
by jrs.landscaping
41 1,297
Opinions on truck wrap
Truro
Yesterday 04:21 PM
Yesterday 11:03 PM
by SC93
3 94
I'm Back With The Best...
aduttonater
02-21-2015 01:41 AM
Yesterday 08:48 AM
by jrs.landscaping
11 552
rock salt
Bradcook21
02-24-2015 11:17 AM
Yesterday 08:46 AM
by jrs.landscaping
23 501
price for snow clearing?
Bradcook21
02-25-2015 09:11 PM
02-27-2015 08:54 PM
by Bradcook21
5 196
My Newborn son
avetslawncare
02-27-2015 01:07 PM
02-27-2015 02:18 PM
by Steve
2 65
Facebook
element009
03-23-2011 09:36 AM
02-27-2015 11:37 AM
by ExtremeLawncareServices
52 11,812
Blade sharpener
Just for Cuts
07-04-2014 01:31 PM
02-26-2015 03:43 PM
by Mr. Mow
15 1,738
viking cyclon.
uppercut
01-29-2015 09:12 PM
02-26-2015 02:54 PM
by Steve
5 513
Ugliest lawn contest
Steve
02-23-2015 04:17 PM
02-26-2015 02:51 PM
by Steve
2 279
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 01:06 AM
02-26-2015 02:41 PM
by Steve
1 114
Another website update
Chilehead
02-26-2015 11:24 AM
02-26-2015 12:46 PM
by Just for Cuts
3 109
tips on creating a...
BLAZIER-1991
01-08-2015 07:22 PM
02-26-2015 02:44 AM
by ExtremeLawncareServices
5 721
New Lawn Care Service...
rlclawncare123
02-26-2015 12:49 AM
02-26-2015 02:24 AM
by ExtremeLawncareServices
1 120
Finally!
SGL1
02-22-2015 09:46 PM
02-25-2015 10:15 PM
by SGL1
13 461
leaf removal.. mulching...
facework84
08-05-2011 03:26 PM
02-25-2015 08:07 PM
by Steve
5 2,800
How many customers?
SC93
02-25-2015 12:40 AM
02-25-2015 04:59 PM
by SC93
5 238
Irrigation...
charlieallen
02-24-2015 01:16 PM
02-25-2015 02:58 PM
by Steve
6 232
use a small business...
BLAZIER-1991
12-25-2014 12:21 AM
02-25-2015 12:46 AM
by SC93
33 2,825
honest opinion please
uppercut
02-17-2015 02:30 AM
02-24-2015 07:12 PM
by homey
10 660
2nd year advice anyone
Bradcook21
02-18-2015 07:00 PM
02-24-2015 05:15 PM
by Bradcook21
14 636
need help
lawnexpers115
02-23-2015 05:36 PM
02-24-2015 02:49 PM
by Steve
3 275
Hello People
nativikee
02-23-2015 07:17 PM
02-24-2015 02:43 PM
by Steve
4 276
New member
qua ke zik 001
02-23-2015 11:24 AM
02-23-2015 03:40 PM
by Steve
1 233
New Video
Sprinkler Buddy
02-22-2015 09:18 PM
02-23-2015 03:19 PM
by Sprinkler Buddy
2 257
need help with SCAG...
apmAkron
02-23-2015 09:14 AM
02-23-2015 01:57 PM
by apmAkron
3 257
which degrees would be...
BLAZIER-1991
02-20-2015 04:46 PM
02-23-2015 01:47 PM
by Steve
9 419
Trouble logging in
avetslawncare
02-21-2015 02:06 PM
02-23-2015 01:44 PM
by Steve
1 533
John Deere Quik Track...
acrajchel
02-20-2015 03:12 PM
02-23-2015 01:40 PM
by Steve
1 287
Trimming and...
joshlawncare
02-15-2015 02:04 PM
02-22-2015 09:48 PM
by SGL1
5 619
where can i post this
zippy-phil
02-17-2015 07:58 PM
02-20-2015 02:02 PM
by Steve
7 507
These are the days on...
ExtremeLawncareServices
01-11-2015 11:41 AM
02-19-2015 04:43 PM
by ExtremeLawncareServices
29 2,665
Thumbs up or down?
lawnman1959
02-18-2015 11:40 AM
02-19-2015 01:22 PM
by Chilehead
3 421
Am I growing too fast?
Mattcrump
08-04-2011 11:54 PM
02-19-2015 12:34 PM
by Steve
11 5,212
Say Hello !!!
Steve
03-19-2007 12:18 PM
02-19-2015 12:31 PM
by Steve
1,215 372,078
How to obtain more...
winkie61
02-17-2015 08:31 AM
02-19-2015 12:29 PM
by Steve
3 529
Mowing 2 acres
Bradcook21
01-05-2015 03:13 PM
02-19-2015 12:23 PM
by Steve
16 1,477
FREE Custom Website...
breadcrumb
01-31-2015 10:58 PM
02-18-2015 01:32 PM
by Steve
5 1,117
Taking a step back
Billy Goat
02-16-2015 07:37 AM
02-18-2015 01:17 PM
by Chilehead
9 599
Employees
stevej
02-17-2015 05:25 PM
02-18-2015 12:47 PM
by Mr. Mow
1 410
Landscapers from hell!!
Chilehead
01-29-2015 03:55 PM
02-17-2015 07:48 PM
by ExtremeLawncareServices
9 1,023
Cannot access your Itune...
winkie61
02-17-2015 10:00 AM
02-17-2015 03:26 PM
by Steve
1 362
Advertising on internet...
Sprinkler Buddy
02-13-2015 01:22 PM
02-17-2015 01:00 PM
by Steve
9 684
new to this forum
NIP'N'TUK
02-14-2015 07:54 PM
02-16-2015 10:03 PM
by Steve
2 497
Advice on bidding 20...
sleepydunn
02-15-2015 07:38 PM
02-16-2015 09:59 PM
by Steve
4 620
New to me mower
xandrew245x
04-27-2014 08:02 PM
02-16-2015 09:48 PM
by Steve
8 1,404
mower blades
tlf59263
02-09-2015 12:36 PM
02-16-2015 05:16 PM
by Just for Cuts
8 830
Just Quit?
ringahding1
01-30-2015 06:23 AM
02-16-2015 02:16 PM
by joshlawncare
18 1,523
Advice on Bidding...
veteranlawnservice
02-08-2015 09:21 PM
02-16-2015 12:14 PM
by joshlawncare
18 1,240
» Popular Tags
2wd 4x4 ad landscaping aerocore apartment bid apartment lawn care estimate applying auger billy goat brushcutter blowout bush commercial contract help deliquentaccounts demonstration design ditches door hangers employee problems estimate facebook foreman four wheel drive google gopherhaul gravely growing a lawn care business how to hydraulic jobs john deere quik trac landscape services lawn lawn aeration lawn care lawn care busines plan lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lawn care website seo lawn mowing managing a lawn care business marketing marketing secrets mulch new mower patio install per hour service podcast scag v-ride search engine optimization secrets to landscaping seo shreaded snow plowing sq ft starting a lawn care business steep lawns theft toro tractor auger trailer mate pro up sell employee web design website wood wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:17 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:17 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy