Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Community Assistance

Community Assistance Community questions, comments, and suggestions. Problems posting? Email me.

Lost my first customer..... I think....


Community Assistance

Community questions, comments, and suggestions. Problems posting? Email me.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-04-2010, 09:40 PM
MountainViewGreenskeeper's Avatar
MountainViewGreenskeeper MountainViewGreenskeeper is offline
Senior Member
 
Join Date: Jan 2010
Location: Mesa, AZ
Posts: 473
Rep Power: 5
MountainViewGreenskeeper is on a distinguished road
Default Lost my first customer..... I think....

So Ive been debating how to write this up and maybe Im over thinking it cause I wanted to go as long as possible with zero turnover rate but 5 months into it I may have got my first one.

So here is the deal lady calls me about month half ago for an estimate. First multi million dollar house bid had well above average amount of trees to maintain. So I bid alittle high I thought thinking I dont want to lose money on this well I was only little more than then most the other bids. Had the lady sold on myself(solo for now) and the company. Said she would call after she talked with he husband. Week went by(usually I call 2 business days later), but figure I may have been a little to honest saying this house has the most to maintain that I have done before. Finally got the never to call a week later, she say her husband thinks he can do it but if he cnt they would be calling me(litle faith in her husband). I told her my new price for her reduced it a little cause I felt more confortable with the price where I changed it to.

So week 3 rolls around get a call from her tells me to call her husband has a few questions for me. Called him had 1 question n that was about it didnt really know what was going on at that point. Wife calls hr or 2 later ask did you speak with him(do you talk to ur husband?), Set up a time for first service go do the job ask if we can pay per cut till beginning of month(thats fine) only pays the grass price was over grown for sitting atleast 3 weeks... ok w/e this is a money customer so ill let is slide im here every week anyways from here on out.

Second week take care of some bamboo leaves that the clean up from before my quote fell from trees. Still paying the grass price... ask about it, reply "I dont know if my husband whats to pay for the tree part..(again do you talk to your husband this is week 2)"

Anyways so this last week get a call an hour before im due to show up and she says service no longer required(thanks for the notice...... not). Go talk to her basically says that this yard is to big for me to handle by myself for the quality they want. Im like you didnt give me a chance to get your yard to were it supposed to be, you let it sit for 3 weeks before you handed it to me. I told her I should have charged her a clean up(overgrown, weeds, ie) She's like you have to see it from my end we just payed 450$ for a clean up(the one i mentioned before). So there was already another company there while im talking to her and she looks like she doesnt want to talk anymore so I told her have a nice day and walked away.

I keep telling myself its not my fault but in the intrest of avoiding this mistake again. Do you guys charge a clean up for all new customers unless it really really doesnt need it(but if thats the case why are they switching)? Im just really ticked cause I knew I couldnt even ask for a clean up with this customer if their lives depended on it. Didnt give me a chance, or even talk to to me quite frankly to resolve the problem.

Sigh I do great work and yet this happens....

anyways any imput would be greatly appreciated.
__________________
Colton
Mountain View Greenskeeper proudly offering yard care in the East Valley of Arizona.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-04-2010, 09:42 PM
MountainViewGreenskeeper's Avatar
MountainViewGreenskeeper MountainViewGreenskeeper is offline
Senior Member
 
Join Date: Jan 2010
Location: Mesa, AZ
Posts: 473
Rep Power: 5
MountainViewGreenskeeper is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Oh and the I think part is: is 2 weeks even long enough to consider them a cleint lol plus never met the husband. lol im trying to hard to get around losing them.
__________________
Colton
Mountain View Greenskeeper proudly offering yard care in the East Valley of Arizona.
Reply With Quote
  #3  
Old 05-04-2010, 10:15 PM
StartALawnCareBusiness's Avatar
StartALawnCareBusiness StartALawnCareBusiness is offline
Keith
 
Join Date: May 2007
Posts: 731
Rep Power: 0
StartALawnCareBusiness is on a distinguished road
Lightbulb

Hi Mountainview:

First off, don't fret too much about this. Customers are flakey sometimes and this type of thing happens ocassionally.

If I can point out anything from your write-up, it's that you weren't confident enough in the first price you gave your customer. Your eagerness to drop your price is admirable. However, in this situation, it may have opened the door for your customer to take advantage of you.

Confidence in your own pricing is paramount. If your customers know you are flexible in your pricing, they will work you down on every price you give and subsequently demand more work from you.

Experience will help you build confidence. Don't let this one customer cause you to lose confidence in your pricing and your abilities.

Good luck.
__________________
Start a profitable lawn care business.
Reply With Quote
  #4  
Old 05-05-2010, 12:01 AM
NewLeafca's Avatar
NewLeafca NewLeafca is offline
Senior Member
 
Join Date: Apr 2010
Location: Corona, CA
Posts: 105
Rep Power: 5
NewLeafca is on a distinguished road
Default

I have been running into the same problem. My prices are low already and people have been calling, however, when you get there it's a mess and they want you to clean it up for free. I use contracts and monthly billing and have used that to my advantage. I tell them there will be a clean up fee for the yard and tell the what the amount will be. However, I let them split the clean up fee into two payments and include it on there monthly bill. This way there not paying a huge amount up front. Most of them seem to like it.
Reply With Quote
  #5  
Old 05-05-2010, 12:27 AM
Little's's Avatar
Little's Little's is offline
Brandon
 
Join Date: Jun 2007
Location: Shasta Lake CA.
Posts: 814
Rep Power: 7
Little's is on a distinguished road
Default

Some people change LCO's like they change underwear. I run into a customer like this about once per year. Im getting good at sniffing them out, but I was taken last week by one. He hired me on the spot and fired me the next day. Trust me, it had NOTHING to do with the job I did. I'm still trying to figure it out?
__________________
Northern California
Reply With Quote
  #6  
Old 05-05-2010, 01:26 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 35,771
Rep Power: 10
Steve has disabled reputation
Default

Quote:
If I can point out anything from your write-up, it's that you weren't confident enough in the first price you gave your customer. Your eagerness to drop your price is admirable. However, in this situation, it may have opened the door for your customer to take advantage of you.
This is great insight.

Mountainview, as you look back and reflect on this bid and job, how do you feel all of this played into losing the client?

What do you feel can be learned from this experience?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 05-05-2010, 06:24 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
This is great insight.

Mountainview, as you look back and reflect on this bid and job, how do you feel all of this played into losing the client?

What do you feel can be learned from this experience?
We now have quite a few of these multi million dollar homes/properties and private communities.

I agree you should have gone in with one price and stuck to it, I would have hired a helper or two when I showed up, if only for show. I never tell clients this is the biggest we have done, come across as if it's not an issue to do their work, confidence is critical.

I am fortunate in that I have 20 years of experience dealing with the very rich, they are a class of their own, I know how to talk, dress, expectations and the list goes on, i will send a lot more staff and equipment required for a job because I have it, they like to show off what they own, I play the game and do the same.

In your case chalk it up as a learning experience and move on, there are a lot of fish in the sea and more will come along but when they do remember what went wrong this time and move forward.

What I see in our business we are picking up rich area jobs left right and centre, it seems we are in with the in crowd as they like to think of themselves, last night I went by a new client (lawyer friend that we took on) he now wants 120 trees planted (no problem for a tractor with a 12" auger), Flagstone fire pit and pad (never did one but he will never know that) two weeks of tree trimming (excellent and sold him on our using the mulch) a 1/2 mile path in the woods as a walking trail and the list goes on, in short I will have people there and all sorts of gear all summer. After our conversation he insisted I go out on his $500,000 boat, I had zero interest and other jobs to attend to but I went anyhow, praising what he has etc. all BS but it's how they like to be dealt with, we cooked a few lobster when we returned and I headed home, since it's raining this morning, I will attend to the customers I didn't get to last night.

I will insist they wear company golf shirts, no T shirts allowed on certain sites, it might sound Corny but I raise the bar way higher than others in the area at all costs, these contracts pay very big bucks and they pay on time and it's a target market.
__________________
Andy
Halifax, Nova Scotia

Last edited by picframer; 05-05-2010 at 06:27 AM.
Reply With Quote
  #8  
Old 05-05-2010, 07:23 AM
robgee05 robgee05 is offline
Member
 
Join Date: Mar 2010
Location: newfield nj
Posts: 95
Rep Power: 5
robgee05 is on a distinguished road
Wink

Quote:
Originally Posted by MountainViewGreenskeeper View Post
Oh and the I think part is: is 2 weeks even long enough to consider them a cleint lol plus never met the husband. lol im trying to hard to get around losing them.
I go through this with my brother quite a bit. If they want it done right and you want to get paid for your work then charge for the the cleanup. You can cut a little break sure to get a customer. But if your getting paid for 1 hr on a three hour job, then they say sorry ill do it now, then your screwed. Plus i feel if you know your doing stuff FREE you tend to rush through it. All customers want value for their $$$. But good customers understand why their paying more. If they don't then explain why the extra cost. Some just want you to come clean their yard up like your and $8 an hour yard boy even though your using your equipment. If thats the case they can look for a 12 YO down the road, if hes not to busy playing PS3 LOL.
Reply With Quote
  #9  
Old 05-05-2010, 03:40 PM
MountainViewGreenskeeper's Avatar
MountainViewGreenskeeper MountainViewGreenskeeper is offline
Senior Member
 
Join Date: Jan 2010
Location: Mesa, AZ
Posts: 473
Rep Power: 5
MountainViewGreenskeeper is on a distinguished road
Smile

Quote:
Originally Posted by picframer View Post
In your case chalk it up as a learning experience and move on, there are a lot of fish in the sea and more will come along but when they do remember what went wrong this time and move forward.
Ya I think thats all I can do at this point.

But I dont think it was the price change per say. As I stated I may have been too honest with my comments on the yard being the biggest Ive done before. But I could be wrong and had everything to do with the price. Anyways you live and you learn thanks for the imput guys.
__________________
Colton
Mountain View Greenskeeper proudly offering yard care in the East Valley of Arizona.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Got lost, lol CHEESE2009 General Talk 4 04-12-2010 07:50 AM
Lost joshr1371 Introduce Yourself 1 07-02-2009 04:13 AM
lost password? Steve Community Assistance 0 01-21-2009 08:22 PM
Job awarded then lost KimKriel General Talk 5 04-07-2007 05:15 PM
Lost 1 customer already tiedeman Show Off - Picture Post - Photo Gallery 5 11-16-2006 08:20 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Pond...
xandrew245x
04-22-2014 03:29 PM
Today 05:57 AM
by Greg'slawnandlandscape
4 88
Mangwi Landscaping
bondservojc13
Yesterday 09:56 PM
Today 05:41 AM
by Sprinkler Buddy
1 46
Pushy customers
christopherhicks82
04-22-2014 08:22 PM
Today 04:56 AM
by Dan Tanner
6 151
In a bit situation need...
googus
04-22-2014 08:01 AM
Yesterday 10:03 PM
by googus
9 171
Acerage Rake
acrajchel
Yesterday 07:23 PM
Yesterday 07:23 PM
by acrajchel
0 32
2.5 acre mowing
xandrew245x
04-18-2014 06:55 AM
Yesterday 07:11 PM
by acrajchel
15 344
New Trailer
bobwill2009
Yesterday 12:46 PM
Yesterday 06:46 PM
by BelleCityLawn1
2 72
Advertising On...
JacobsLawnMowing
03-17-2014 03:21 PM
Yesterday 06:02 PM
by bobwill2009
13 875
Any greenhouse operators...
GoGreenerKS
04-15-2014 11:21 AM
Yesterday 12:37 PM
by Steve
7 221
Truck, Trailer,...
hawthornelawncare
12-23-2011 12:01 AM
Yesterday 12:17 PM
by bobwill2009
79 25,345
The $20 Mow Job
Dan Tanner
04-21-2014 07:24 PM
Yesterday 12:06 PM
by Steve
5 196
quickbooks users
CDLAWNCARE
04-20-2014 09:03 AM
Yesterday 06:48 AM
by CDLAWNCARE
4 177
Looking for advice on a...
Tekeda1
04-13-2014 09:53 AM
04-22-2014 07:55 PM
by Just for Cuts
23 585
About D@## Time!
TamMik
04-02-2014 08:10 AM
04-22-2014 05:14 PM
by BelleCityLawn1
19 870
Back for this year
xandrew245x
02-21-2014 04:30 PM
04-22-2014 03:36 PM
by xandrew245x
19 1,010
What Was Your Setup When...
superrman77
02-11-2014 10:53 AM
04-22-2014 12:29 AM
by Tony317
22 1,718
Sulky and Turf Tracer
acrajchel
04-07-2014 01:44 PM
04-22-2014 12:07 AM
by Tony317
9 448
danny 2
danny2
04-19-2014 10:19 PM
04-21-2014 12:25 PM
by Steve
3 138
this mower is driving me...
boog
04-17-2014 12:07 PM
04-21-2014 12:10 PM
by kslawn
13 359
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
04-21-2014 12:02 PM
by kslawn
20 608
I Got Taken...,
Dan Tanner
04-19-2014 06:26 AM
04-21-2014 11:49 AM
by Steve
4 233
new to this forum!
mower13126
04-18-2014 07:37 PM
04-21-2014 11:39 AM
by Steve
4 150
REO calling
Dan Tanner
04-16-2014 05:03 PM
04-21-2014 11:33 AM
by Steve
12 350
employee pay
4 seasons maintenance
04-10-2011 09:34 PM
04-20-2014 04:40 PM
by Dan Tanner
20 6,886
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
04-20-2014 11:13 AM
by ExtremeLawncareServices
32 1,216
Lawn Renovation
stevef1201
04-11-2014 12:00 PM
04-20-2014 11:11 AM
by kslawn
10 368
Customers droping like...
goodtimez
04-18-2014 09:53 AM
04-19-2014 08:09 AM
by CDLAWNCARE
7 231
Best Bulk Mulch delivery...
Steven Virgadamo
04-18-2014 09:52 AM
04-18-2014 05:34 PM
by Steve
2 105
Steve Virgadamo,...
Steven Virgadamo
04-18-2014 09:49 AM
04-18-2014 05:08 PM
by Steve
2 89
Instagram
Gerardo_Landscape
04-16-2014 11:28 AM
04-18-2014 04:51 PM
by Steve
3 185
Help with weed liability!
Prolawnofchatt
04-15-2014 09:10 AM
04-18-2014 04:47 PM
by Steve
5 248
Nationwide lawn care...
Billy Goat
04-15-2014 05:21 PM
04-18-2014 04:39 PM
by Steve
9 267
Truck Signage
Dan Tanner
04-16-2014 11:00 PM
04-18-2014 04:04 PM
by stevef1201
10 288
leaf removal
tlf59263
04-15-2014 10:00 PM
04-18-2014 03:59 PM
by stevef1201
6 239
Pay per click advertising
roostertail
02-12-2014 07:26 PM
04-17-2014 07:11 PM
by yardrate
10 640
Accepting credit cards,...
Darksteel
03-17-2014 08:01 PM
04-16-2014 01:02 PM
by jymie
15 806
Trimec
acrajchel
04-15-2014 08:24 PM
04-16-2014 11:10 AM
by Steve
3 151
Gopher Forum Discount!
BlackRain75
04-12-2014 10:44 PM
04-16-2014 10:50 AM
by Steve
9 349
hello
NFrailey
04-15-2014 01:39 PM
04-16-2014 10:48 AM
by Steve
1 132
Pricing a Mulch Job
dmcalpi
04-07-2014 02:16 PM
04-16-2014 09:40 AM
by jymie
21 790
google earth
CDLAWNCARE
04-12-2014 03:24 PM
04-16-2014 09:36 AM
by jymie
8 294
There has to be an...
CDLAWNCARE
04-14-2014 12:59 PM
04-15-2014 04:06 PM
by Dan Tanner
6 235
First Day Back!
BelleCityLawn1
04-09-2014 09:13 PM
04-15-2014 11:16 AM
by Steve
11 371
Mow America
stevegredler
04-13-2014 01:02 PM
04-14-2014 09:53 PM
by kslawn
5 277
Power Broom
acrajchel
04-14-2014 07:46 AM
04-14-2014 12:47 PM
by CDLAWNCARE
2 156
Say Hello !!!
Steve
03-19-2007 11:18 AM
04-14-2014 11:34 AM
by Steve
1,176 286,849
Equipment reviews
Greg'slawnandlandscape
04-09-2014 07:17 AM
04-14-2014 11:27 AM
by Greg'slawnandlandscape
13 533
Aerating Prices?
Dan Tanner
04-08-2014 03:16 PM
04-14-2014 10:31 AM
by Steve
13 540
Estimating help
acrajchel
04-11-2014 06:06 PM
04-14-2014 10:20 AM
by Steve
3 243
Need help bidding church...
GreenRidge Lawn&Landscape
04-07-2014 08:01 PM
04-14-2014 09:49 AM
by Steve
12 502
» Popular Tags
4x4 ads article marketing blower butterfly gardens care charge christmas light hanging courtesy call craigslist credit card cultivation customers decorating echo exmark ferris financing florida flower bed cultivation price four wheel drive gopherhaul grass gravely health holiday holiday lighting how much to charge introduction kansas city labor cost lawn lawn care lawn care business lawn care business book lawn care business show lawn clarksville leaf marketing mechanic monthly mow mowing mulch mulch price new and restored landscapes new buisness new business new start office management payment podcast property management company reo requests riding mower scag schedule selling seo snow starting a business steve stihl tree care turfgrass consulting upsell walker winter money making ideas yard clarksville
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:11 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:11 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy